73,108 Ibs Customer Service jobs in the United States

MANTECH seeks a motivated, career and customer-oriented Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB . The CST's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.

• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Install and maintain peripheral equipment such as printers, modems, and scanners.

• Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).

• May work closely with the ISSO for data transfers and media creation.

• Facilitate and coordinate user account creation and modification.

• Manage user support and coordinate with back shop administrators when additional assistance is required.

• Perform other hardware and software tasks as assigned.

Minimum Qualifications:

• Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.

• 2+ years direct/related experience

• Active / valid DoD 8570.01-M IAT-II or higher certification

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Security Clearance:

• Active/Valid Secret Clearance

• Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)

• Eligibility for access to Special Access Program Information

• Willingness to submit to a Polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."

• Must be able to regularly lift up to 50 lbs

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

• Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
• Maintain clear and professional communication with end clients via phone and email.
• Document all customer interactions accurately and thoroughly in the system.
• Work efficiently in a structured enterprise environment, following standard procedures and protocols.
• Collaborate with internal teams to escalate and resolve complex issues when needed.
• Stay at a computer workstation for the full duration of your shift.

• At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
• Strong verbal and written communication skills.
• Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
• Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
• Ability to be at a computer full-time throughout the workday.
• No travel required for this position.

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• A dynamic and supportive team environment.
• The chance to work on an impactful technical project with a reputable enterprise client.

• Provide client support and technical issue resolution via onsite visits to client's offices and via email and phone support
• Provide on-site client support 4-5 days a week
• Client on-site visits throughout the work week, resolving assigned tickets
• Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
• Support all workstations, printers and peripherals for clients
• Communicate with clients and colleagues early and often
• Record all work via time entries in our ticketing system (ConnectWise) in a timely manner
• Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
• Troubleshoot client issues and document all steps up to resolution in ticketing system
• Self-manage distributed workload and actively address on-going tickets
• Establish a Primary and/or Secondary onsite relationship with your assigned clients
• Home visits to set-up or troubleshoot client equipment when necessary
• Provide analysis and input in a team environment
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
• Must be flexible regarding duties and hours of work
• Ability to lift over 25lbs. of equipment
• Ability to service our client base within a 30 mile radius of Greenwich office

• Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
• Strong technical skills in the following areas:
• Duo Security and other two factor authentication applications
• Microsoft Exchange Administration
• Familiarity with Azure Active Directory
• Familiarity with Office 365 admin portal
• Citrix XenApp
• Publish/Manage Citrix applications
• Removing hung sessions
• Familiarity with Citrix director and Citrix studio a plus
• Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
• Mobile device management technologies (Intune and Xen Mobile)
• Understanding of networking concepts
• VMware vSphere
• Virtual server administration:
• Disk remediation
• Increasing resources, RAM CPU
• Managing and viewing GPO's
• Troubleshooting server performance
• Configuring and managing server roles
• Install, configure & manage print queues
• Troubleshoot DNS, DHCP and TCP/IP issues

• Self-motivated, detail-oriented and organized
• Excellent communication (oral and written), collaboration, organizational, and presentation skills
• Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
• Ability to troubleshoot ActiveSync and other mobile device technologies
• Ability to work independently and efficiently to meet deadlines
• Ability to assess and prioritize work in a fast-paced environment
• Ability to manage resources both laterally & vertically

• HS diploma required
• Bachelor's degree a plus
• Technical certifications and training a plus
• Valid Driver's License and working Vehicle
• 3 years minimum experience in a relevant field
• GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
• Proactive/flexible nature - if you see something that can be improved, suggest it

• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Exposure to diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Opportunities to further technical education through certification programs
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events

Vaco Boston has partnered with our client to help find a Client Support Analyst to join its team.

Overview:
The Client Support Analyst plays a vital role on the Client Services team, reporting to the Client Support Manager. This role requires strong communication, organization, and troubleshooting skills, with the ability to manage multiple client issues and prioritize effectively.

Key Responsibilities:

• Respond to client calls and requests using established support procedures
  
• Troubleshoot and resolve client issues using support software
  
• Prioritize and escalate client issues as needed
  
• Provide timely updates to clients and internal teams
  
• Maintain support documentation (guides, tips, FAQs)
  
• Process hardware orders through vendor portals
  
• Represent the company professionally with clients and vendors
  
• Collaborate with internal teams to deliver excellent client service
  
• Work flexible hours as needed for support coverage

• Bachelor's degree or 3 years of relevant experience
  
• Customer support experience (software preferred)
  
• Familiarity with healthcare services is a plus

• Strong troubleshooting and problem-solving abilities
  
• Clear verbal and written communication
  
• Team player with a client-first mindset
  
• Able to manage multiple tasks and priorities
  
• Quick to learn new software tools
  
• Focused on improving support processes and client satisfaction

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

• Provide end-user support via tickets, calls, emails, IM, and walk-ups through resolution or escalation.
• Configure, install, and troubleshoot local/remote workstations, A/V equipment, telecom systems, and mobile devices.
• Support user moves/relocations and manage technology assets.
• Collaborate with IS teams, vendors, and outsourced support to resolve issues and keep users informed.
• Maintain documentation, asset tracking, and identify patterns/outages for escalation.
• Act as a trusted advisor, ensuring clear, professional communication and a focus on service.

• Associate degree or equivalent experience; 2-4 years' IT support experience (enterprise environment preferred).
• Strong proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Office productivity tools.
• Hands-on experience with SCCM for software deployment, patching, and imaging.
• Intermediate to advanced knowledge of Azure Active Directory for managing users, groups, and devices.
• PowerShell scripting for automation and system administration tasks.
• Experience deploying and managing devices via Intune (endpoint configuration, compliance policies, application management).
• Familiarity with Windows OS, Apple/Android devices, A/V equipment, and printers.
• Solid customer service, communication, and teamwork skills.