1,628 Implementation Analyst jobs in the United States

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.
Why join us:
+ There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
+ We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
+ A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
+ Hybrid schedule, allowing you flexibility to work from home/remote several days per week
The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs.
+ Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning .
+ Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client.
+ Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes.
+ Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations.
+ Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.
Basic Qualifications:
Education and Experience: Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.
Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.
Knowledge of transaction processing systems and formats.
Preferred Qualifications (PQs)
Experience: +5 years of experience in related IT systems and business operations.
Knowledge of industry trends and remittance products and services, business processes and applications.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $60,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
+ Healthcare (Medical, Dental, Vision)
+ Paid Time Off, Volunteer Time Off, and Holidays
+ Employer-Matched Retirement Plan
+ Employee Stock Purchase Plan
+ Short-Term and Long-Term Disability
+ Infertility Treatment, Adoption and Surrogacy Assistance
+ Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Implementation Analyst
Are you an experienced Customer Success Consultant with a proven track record of maximizing customer satisfaction?
About our Team
The Customer Engagement Team is part of the Clinical Solutions Customer Success organization, which is focused on delighting the customer. Our team implements and trains customers who purchase our Clinical Solutions suite of products, ensuring a positive customer experience while driving successful product adoption and higher retention rates.
About the Role
The Implementation Analyst is responsible for helping customers implement and engage with their licensed products. You will help customers identify objectives and measure success, share best practice suggestions for further workflow engagement of their products, and support resolution of complex product workflows. You will coordinate multiple projects, manage internal and external communication and consult with clients, while maintaining a high level of engagement and satisfaction.
Responsibilities
+ Manage the implementation life cycle process for products purchased by customers
+ Provide product education for multiple products and be viewed by the customer as a "subject matter expert" on those products
+ Develop and manage engagement plans to further engage customers with licensed products and drive product adoption
+ Successfully manage client expectations and responses to product-related questions
+ Manage complex customer requests such as data extracts, mass assignments, lesson archives, etc. and ensure timely resolution.
+ Work in collaboration with Product, Technology, and additional Subject Matter Experts to ensure relevant product and functionality assistance
+ Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
+ Detect potential issues and implement solutions when challenges threaten to impact customer satisfaction
+ Communicate authentically and build solid relationships with customer contacts
Requirements
+ Have Bachelor's Degree in Business, Computer Technologies, Health Administration, Education, or other related area.
+ Be experienced in working in a customer focused environment
+ Have demonstrated customer account management, project management, training and/or implementation experience with software solutions.
+ Have minimum of 3 to 5 years of experience in training and/or education, customer success or healthcare.
+ Able to work as a team player and to effectively collaborate within a large organization
+ Be a highly motivated change agent and problem solver
+ Travel as needed, up to 25%
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
---
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.
Why join us:
+ There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
+ We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
+ A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
+ Hybrid schedule, allowing you flexibility to work from home/remote several days per week
The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs.
+ Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning .
+ Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client.
+ Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes.
+ Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations.
+ Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.
Basic Qualifications:
Education and Experience: Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.
Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.
Knowledge of transaction processing systems and formats.
Preferred Qualifications (PQs)
Experience: +5 years of experience in related IT systems and business operations.
Knowledge of industry trends and remittance products and services, business processes and applications.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $60,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
+ Healthcare (Medical, Dental, Vision)
+ Paid Time Off, Volunteer Time Off, and Holidays
+ Employer-Matched Retirement Plan
+ Employee Stock Purchase Plan
+ Short-Term and Long-Term Disability
+ Infertility Treatment, Adoption and Surrogacy Assistance
+ Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Job Description

Job Title: Implementation Analyst

Location: North America

Contract: Permanent, Full Time

About Us:

FeneTech Inc. (a Cyncly company) is an internationally recognized, software development company. We are located in Solon, OH with an additional office in Bertrange, Luxembourg. We have developed the leading software in the fenestration industry since 1996.

Our FeneVision® software is an advanced ERP solution that allows our customers to increase efficiency and productivity in glass, window, door, and sunroom manufacturing plants all over the world. Our software controls the entire manufacturing process management from quotation to production to shipping and everything in between. Using a modular based approach, we are able to service clients of all shapes and sizes.

FeneTech was honored in 2011 as the Best Emerging Technology Company in Northeast Ohio by NEOSA - a group of more than 900 technology companies. FeneTech was also recognized in 2009, 2010 and 2011 as a Crain's Leading Edge Award recipient for innovation and value creation.

As a FeneTech Professional Services employee you will work with a talented group of people using the latest technologies to provide innovative solutions to our clients. You will be responsible for varying duties related to the implementation and support of the FeneTech products.

Responsibilities:

• Work closely with internal and customer project teams to deliver successful implementations of FeneTech products
• Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings
• Test configuration and solutions to ensure they satisfy customer requirements
• Manage and update task assignment to meet company and customer commitments
• Creates and updates client facing documentation including, but not limited to, meeting minutes and trip reports
• Support knowledge transfer to other team members or FeneTech groups
• Commitment to building long and lasting client relationships
• Travel is required

Requirements:

• Engineer: Completed Bachelor of Science in Engineering, Engineering Technology or equivalent
• Analyst: Technical education/knowledge in Fenestration manufacturing processes/ERP implementation experience
• 2-3+ years of experience with software implementation
• Service oriented with the motivation to meet tight deadlines
• Adept at overseeing multiple tasks and projects
• Ability to perform individually while working as part of a global team
• Solves problems independently and takes ownership of assigned project tasks
• Skill to absorb technical information and communicate this to varied audiences
• Excellent communication and problem-solving skills
• Works independently and effectively at client sites
• Detail Oriented
• A strong knowledge of software systems

Working for us:

At Cyncly, we're a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles

That's who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that's dedicated to making our customers better. Come join us.

About The Role

Brighton Health Plan Solutions is looking for an Implementation Manager with experience managing a complex, program of strategic projects that span organizational boundaries, manages multiple high-risk projects, including projects involving external vendors and multiple business areas that have a significant legal and/or financial impact to Company’s Business.  This individual should have hands on experience in setting and managing large complex projects in Healthcare Insurance across business, operational, and IT teams, spanning one or more work streams, including: Client Implementation, Enrollment & Eligibility, Claims processing & Reimbursements, Member/Provider self-service, Customer Service, Legal etc.  The individual will be an integral part of Implementation Team with the main objectives being on the installation of new clients and process improvement.

Primary Responsibilities

• Responsible for the overall process and timely completion of tasks associated with the implementation of new and existing clients including development of operational workflows, identifying risks in the implementation process, developing internal communications, standard implementation project plans, obtaining and documenting client requirements, and preparing interdepartmental communications.

• Serve as primary liaison and implementation coordinator for external clients throughout the implementation process.

• Serve as the key liaison with business team and Information Technology departments on implementation management and resource planning.

• Manage various file integrations including eligibility, accumulators, claims, etc.

• Create an efficient process to manage client implementations and make appropriate recommendations for continuous improvement

• Maintain and coordinate necessary documents relevant to each implementation

• Coordination and fulfillment of Member/Client Communications such as creating announcements, creating Identification card drafts, announcement letters, etc.

Essential Qualifications

• Bachelor’s Degree in Business Administration, Health Care Administration, Economics, Marketing, or related field.

• 7+ years of implementation experience (with 2+ years in Healthcare Insurance preferably) in planning, development, implementation, and maintenance of process and systems.  Previous project management experience in a dynamic high-technology environment is a key to success in this position.

• Knowledge and experience with working with and setting up EDI files, 834/837 files and SFTP sites.

• Excellent verbal and written communication skills.

• Ability to maintain effective relationships with internal and external project resources.

• Ability to work autonomously in performing duties requiring extensive knowledge and understanding of the healthcare industry and project management.

• Must possess excellent communication skills, in addition to, the ability to lead others and promote team building that supports and produces successful results.

• Excellent time management, decision making skills, interpersonal skills and the ability to organize workflows to meet deadlines.

• Advanced knowledge of the Microsoft Suite of tools such as MS project, PowerPoint, Excel, Word, etc. 

• Certified Associate in Project Management (CAPM) certification is preferred but not required.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare™.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement  

At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities.   We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace.  We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.

*We are an Equal Opportunity Employer

Annual Salary Range: $100,000 - $130,000

The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.

Powered by JazzHR

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.

Why join us:

• There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs.

• Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning .

• Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client.

• Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes.

• Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations.

• Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.

Basic Qualifications:

Education and Experience: Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.

Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.

Knowledge of transaction processing systems and formats.

Preferred Qualifications (PQs)

Experience: +5 years of experience in related IT systems and business operations.

Knowledge of industry trends and remittance products and services, business processes and applications.

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $60,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

About Our Team

The ClinicalPath Implementation Team is part of the Clinical Solutions Customer Success organization, a team focused on delighting our customers throughout their journey with Elsevier's products. We are collaborative and supportive, with a focus on helping each other and continually innovating to better assist our customers. We are dedicated to ensuring a positive customer experience while driving successful product adoption and higher retention rates during the implementation of new customers to our oncology clinical pathways solution.

About the Role

The Implementation Analyst role involves providing top-tier implementation support to customers utilizing ClinicalPath, an oncology software tool widely adopted by cancer centers in the U.S. The Implementation Analyst manages implementation projects and helps clients implement our software at their organization. They provide guidance on goal-setting, best practices, and resolving complex product workflows while ensuring high levels of engagement and satisfaction. This customer-facing position requires interaction with various stakeholders, including physician and administrative leadership, project managers, technical resources, and oncology support staff.

Job Responsibilities

• Develop a deep understanding of ClinicalPath's functionality, technical infrastructure, and integration capabilities
  
• Manage the entire implementation life cycle, create and organize project plans, facilitate weekly project calls, and be the customer's primary point of contact for multiple high-complexity projects simultaneously
  
• Serve as a subject matter expert, provide product education and address product-related questions for multiple audiences throughout the project
  
• Ensure customer satisfaction through effective communication, follow-up, and timely support
  
• Address and escalate complex customer requests and potential issues
  
• Act as a liaison between customers and internal teams (Content, Commercial, Sales/Account Management, OpsIT, Systems Engineering, Product, UI/UX, Reporting and Analytics), fostering strong working relationships
  
• Create customer-specific materials and suggest process improvements
  
• Collaborate internally to enhance documentation, update materials, and develop best practices
  

Requirements:

• Have Bachelor's Degree in Business, Computer Technologies, Health Administration, Education, or other equivalent experience.
  
• Be experienced working in a customer focused environment
  
• Have demonstrated customer account management, project management, training and/or implementation experience with software solutions.
  
• Have a minimum of 3 to 5 years of experience in training and/or education, customer success, healthcare or other related field.
  
• Have a basic understanding of IT systems engineering, databases, HL7 interfaces and EHR integration
  
• Be highly organized and capable of managing multiple customer relationships, ensuring highest levels of customer satisfaction
  
• Possess excellent presentation and communication skills, both oral and written, suitable for a variety of target audiences
  
• Be able to work as a team player and to effectively collaborate within a large organization
  
• Be a highly motivated change agent and problem solver
  
• Be able to travel as needed, up to 25%
  

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.

Why join us:

• There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs.

• Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning .

• Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client.

• Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes.

• Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations.

• Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.

Basic Qualifications:

Education and Experience: Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.

Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.

Knowledge of transaction processing systems and formats.

Preferred Qualifications (PQs)

Experience: +5 years of experience in related IT systems and business operations.

Knowledge of industry trends and remittance products and services, business processes and applications.

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $60,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists.

Why join us:

• There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.

• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs.

• Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning .

• Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client.

• Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes.

• Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations.

• Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.

Basic Qualifications:

Education and Experience: Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.

Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.

Knowledge of transaction processing systems and formats.

Preferred Qualifications (PQs)

Experience: +5 years of experience in related IT systems and business operations.

Knowledge of industry trends and remittance products and services, business processes and applications.

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $60,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .