60,127 Implementation Management jobs in the United States

**Medicaid Contract/Implementation Management Manager**
**Location** : Indianapolis, IN
**Hybrid 2:** This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
The **Medicaid Contract/Implementation Management Manager** is responsible for guiding Medicaid State/Alliance objectives established by Health Plan leadership to meet business unit goals.
**How you will make an impact:**
Primary duties may include, but are not limited to:
+ Supports the development, review and implementation of corporate initiatives, programs to support State/Alliance contract and operational needs.
+ Provides guidance to operational leaders in resolving complex financial, legal, or other escalated issues.
+ Guides shared services partners on behalf of the local market, including triage and management of change request inventory.
+ Plans the implementation of key operational indicators to be used for monitoring and analysis of the Health Plan operations, while supporting the development of business requirements to ensure compliance with State/Alliance contract.
+ Participates in development and review of policies and procedures related to field operations.
+ Supports vendor management operations, as required by market; supports development of corrective actions to ensure compliance.
+ Participates in operational support of provider organization partners; ensure members, network providers, and community partners successfully participate in programs.
**Minimum Requirements:**
Requires a BA/BS and minimum 4 years experience in the health care or related field; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences** :
Proficient knowledge of Medicaid and/or Medicare programs preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

The Foundation

We are the largest nonprofitfighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve.We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, were committed to creating an environment for you to thrive both personally and professionally.

The Team

The Gates Foundations U.S. Program (USP) works to ensure all students in the US have access to educational opportunities, from Pre-K to postsecondary, that enable them to develop the knowledge, skills, and agency needed thrive as adults and contribute to their communities. Our goal is to make sure more students are on track to obtain a postsecondary credential with labor market value such that race/ethnicity and income are no longer predictors of student success.

Within USP, the Pathways strategy works to support all students particularly Black, Latino, and Indigenous students and students from low-income backgrounds to access the learning opportunities, mentorship, and navigation supports to transition successfully from high school to postsecondary education, and then acquire credentials of value and gain professional skills, agency, and social capital needed to thrive in the workforce.

Application Deadline: Friday, September 12th

Your Role

We are seeking an exceptional candidate for the role of Deputy Director, Strategy, Planning & Management (DDSPM) . This leader will thrive on tackling complex challenges and collaborating to design solutions that drive transformational change in the lives of students as they pursue postsecondary pathways. The ideal candidate is skilled at working across disciplines, bridging diverse areas of expertise, and influencing change in a fast-paced environment. We are looking for a senior leader with at least 10 years of experience at the intersection of performance management, change management, and U.S. education.

The DDSPM will serve as a key member of the USP Pathways Strategy, Planning & Management (SPM) team and as part of the Pathways Leadership Team. In this role, you will lead strategic and operational planning and oversee the execution of integrated program areas. Responsibilities include guiding strategy performance management, strategic planning and budgeting, pipeline and portfolio management, business analysis, and the alignment of business strategies across the foundation. You will also oversee learning, measurement, and evaluation functions, while driving process improvements, and shaping policies and procedures.

This role also involves managing direct reports, which includes hiring and developing the talent needed to achieve the foundations goals. Youll be expected to guide employees through onboarding, communicate performance expectations, and ensure alignment on objectives. In addition, youll integrate project and change management practices, foster a culture of feedback and coaching, monitor progress and accountability, support professional development, and recognize both accomplishments and lessons learned.

What Youll Do

• Ongoing strategy development and progress monitoring; responsible for evaluation of function and core processes. Cultivate insights to communicate portfolio allocation and progress.

• Oversee alignmentof objectives, metrics, and targets throughout the entire portfolio, leveraging rigorous data and rapid-cycle learning to inform strategic decisions.

• Develop and execute portfolio management approach that fosters great stewardship, planning, and resource allocation. Stand up a portfoliolevel riskmanagement routine tosurface, track, and mitigate financial, reputational, and programmatic risks across grants.

• Drive alignment of team's work to strategy and implementation plans. As needed, leads refresh of strategies.

• Provide feedback and advisory support to program teams on development and management of major grants.

• Oversee overall rhythm of business across team.

• Oversee knowledge management & process improvement for the team,codifying processes, templates, and playbooks for consistent internal execution standards.

• May work with Director to design organization structure, promote culture and values, and facilitate retreats and collaboration within team.

• Orchestrate alignment with other Foundation teams, convening key members across teams so that insights flow both ways and efforts stay harmonized.

• Champion common data infrastructure and emerging tech, e.g., AI enabled tools to use on our team, so we lead by example in staying ahead of technology shifts.

• Model and coach equitable decision-making, inclusive behaviors & actions; address escalated issues in a timely fashion.

Your Experience

• 10+ years of related experience, including in U.S. secondary and/or postsecondary education.

• Advanced degree (preferably MBA although not required if previous work experience validates prior learning related to strategy, operations, financials and people management)

• Deep knowledge of strategy development and execution, design of performance management system of goals, targets and monitoring process.

• Demonstrated ability in portfolio design and management to create optimal investment mix to drive to a set of outcomes, bridging a wide range of expertise within a large philanthropic and grant making enterprise.

• Proven strength in structured problem solving and strategic business planning, with the ability to easily identify and communicate frameworks to analyze issues.

• Adept in strategic and operational planning, including critical-path thinking, detail orientation, setting priorities, and planning.

• Strong written and verbal communication skills; ability to identify and communicate external and internal dynamics, as well as articulate implications for strategy, priorities, and team evolution.

• Demonstrated ability to build consensus and lead people and teams to effectively achieve clear, yet complex goals and objectives.

• Proven ability to drive change in matrixed environments and influence without formal authority.

• Demonstrated passion for the Foundations values with a commitment to deliver results against the Foundations mission.

Must be able to legally work in the country where this position is located without visa sponsorship.

The salary range for this role is $233,600 to $62,200 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is 254,700 to 394,700 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidates job-related skills, experience, and expertise, as evaluated during the interview process.

#LI-JM1

Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations

If you require assistance due to a disability in the application or recruitment process, please submit a request here .

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion of voices, ideas, and approaches and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.

#J-18808-Ljbffr

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of the Business Implementation Manager is to direct the efforts of resources and assist in the development of business implementation strategy. This position exists in order to responsibly handle the portfolio for projects including management of the project schedule, cost, and quality of the total portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identifies business needs with stakeholders and delivers on IT improvements.

• Recommends and implements policies, processes, and tracking mechanisms to be used by staff.

• Ensures that projects achieve objectives and are executed in a timely manner.

• Reviews and approves project estimates and statements of work for large and complex efforts or those which have a significant business impact regardless of size.

• Facilitates discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact.

• Reviews and approves user training plans for the largest/most complex projects.

Establishes performance objectives for department staff and reports on accomplishments.

• Directs and monitors the efforts of business analysts on project work plans.

• Manages project timelines for multiple efforts within the portfolio.

• Provides oversight and direction to business analysts on the approach, structure, and content for design review sessions.

• Facilitates and participates in user acceptance testing.

• Leads the effort to obtain agreement from the business owners on desired user documentation.

Oversees major change analysis activities.

• Serves as the final appeals point for escalated change control issues.

• Collaborates with appropriate parties to bring complex change control issues to a reasonable resolution.

• Communicates the results of these decisions to all affected stakeholders.

• Provides strategic view of the impact of various training efforts and assesses impact on the distribution force.

• Conducts impact analysis stating company and enterprise implications.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities but may mentor and train analysts.

EDUCATION AND EXPERIENCE

• Bachelor's degree required from four-year college or university in Business, Computer Science, or related field.

• Minimum 10 years of experience managing multiple complex, large-scale, high risk business analysis projects.

• Minimum 3 years of experience managing a department operating budget and providing oversight to others work.

CERTIFICATES, LICENSES, REGISTRATIONS

PMP certification in project management or successful completion of a recognized project management curriculum required. CPCU designation a plus.

KNOWLEDGE AND SKILLS

• Working knowledge managing multiple complex, large-scale, high-risk business analysis projects.

• Advanced skills in project management processes, tools and techniques, and analyzing/improving business processes with a technology solution.

• Strong leadership, negotiation, presentation and communication skills, competencies in analytical thinking, decision-making, strategic orientation, and results orientation.

• Demonstrated competency in managing, mentoring, and developing staff.

• Proven experience in managing financial and technology resources.

• Extensive knowledge of the insurance business and industry.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-NT1 #LI-Hybrid

The current range for this position is

$104,125.20 - $175,599.98

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

• 11 paid holidays throughout the calendar year

• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category: Underwriting

Job Type: Full time

Req ID: JR100778

Workforce Classification:

Hybrid

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers ( list. Newsweek honored Premera as one of America's Greatest Workplaces ( , America's Greatest Workplaces for Inclusion ( , and America's Greatest Workplaces For Mental Well-Being ( , Forbes ranked Premera among America's Best Midsize Employers ( for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: .

About the role of the Business Implementation Manager III

The Business Implementation Manager III (Product Owner ) manages the implementation of critical projects, initiatives and work efforts, by leading a cross-functional team to ensure deliverables are met and that work is completed on-time and in alignment with business expectations. Working within an Agile team, the Product Owner is crucial to support products and initiatives that run on the product cycle and are completed year after year, such as regulatory/compliance oversight and supporting product strategies. The BIM III provides support to business leaders in planning for work including analyzing impact of work, identifying resources needed to accomplish objectives and key issues that will impact team success. This individual should expect to assist business leaders in analyzing and planning for future initiatives.

What you'll do:

• Develop work schedules and implementation plans for moderately complex assigned implementations with impacts across multiple departments and sometimes with undefined deliverables.

• Collaborate with business partners such as legal and regulatory to ensure appropriate scope and considerations are included in implementation plan.

• Identify and secure resources needed for implementations to ensure compliance with regulations or product design.

• Where required, partner with IT resources to enable system enhancements.

• Coordinate, direct, and hold accountable resources involved in implementation, including those from other business areas. May assist teams in successfully negotiating ownership and desired results of impacts of implementations, initiatives or work efforts with stakeholders and impacted areas.

• Provides leadership in defining the scope of change, related impacts and evaluation of implementation approach.

• Communicates both orally and in written forms (formal and informal), with all audiences within the organization and the implementation team.

• Monitor implementation activities and schedules to ensure achievement of goals.

• Document activities and decisions made by team.

• Escalate issues/risks as needed.

• Create and distribute status reports.

• Identify any gaps in processes, ensuring that solutions are found, communicated and documented.

• Conduct post implementation lessons learned evaluation.

• Other duties as assigned.

What you'll bring:

• Bachelor's degree in business or the equivalent of four (4) years business experience. (Required)

• Five (5) years of implementation management, business management or project management experience. (Required)

• Experience leading projects in an Agile/ Scrum work environment. (Preferred)

• Previous project management experience. (Preferred)

• Working knowledge of insurance products and regulations. (Preferred)

• Master's degree or project management certification. (Preferred)

• Experience in health care or regulated environment. (Preferred)

• Good problem solving, critical thinking and decision-making skills.

• Strong communication skills with ability to communicate at all levels of the organization.

• Good computer skills.

• Skills facilitating and gathering requirements for complex implementation solutions.

• Ability to manage multiple assignments running concurrently.

• Ability to provide leadership and direction to team members from multiple areas while influencing successful outcomes.

• Good negotiation skills with ability to gain consensus on critical path elements.

• Ability to drive and deliver messaging and decision-making with all audiences, including leadership, and in all forms (e.g., written, verbal, developing and performing presentations).

• Ability to manage unknown variables.

• Good judgment skills on when to seek additional guidance or to escalate risk and issues.

Working Environment:

Work is performed within a normal office environment with ambient temperatures.

Physical Requirements:

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Plus Salary Range:

$90,000.00 - $153,000.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.

**Workforce Classification:**
Hybrid
**Join Our Team: Do Meaningful Work and Improve People's Lives**
Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers ( list. Newsweek honored Premera as one of America's Greatest Workplaces ( , America's Greatest Workplaces for Inclusion ( , and America's Greatest Workplaces For Mental Well-Being ( , Forbes ranked Premera among America's Best Midsize Employers ( for the fourth time.
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: .
**_About the role of the Business Implementation Manager III_**
The **Business Implementation Manager III (Product Owner** ) manages the implementation of critical projects, initiatives and work efforts, by leading a cross-functional team to ensure deliverables are met and that work is completed on-time and in alignment with business expectations. Working within an Agile team, the **Product Owner** is crucial to support products and initiatives that run on the product cycle and are completed year after year, such as regulatory/compliance oversight and supporting product strategies. The **BIM III** provides support to business leaders in planning for work including analyzing impact of work, identifying resources needed to accomplish objectives and key issues that will impact team success. This individual should expect to assist business leaders in analyzing and planning for future initiatives.
**_What you'll do:_**
+ Develop work schedules and implementation plans for moderately complex assigned implementations with impacts across multiple departments and sometimes with undefined deliverables.
+ Collaborate with business partners such as legal and regulatory to ensure appropriate scope and considerations are included in implementation plan.
+ Identify and secure resources needed for implementations to ensure compliance with regulations or product design.
+ Where required, partner with IT resources to enable system enhancements.
+ Coordinate, direct, and hold accountable resources involved in implementation, including those from other business areas. May assist teams in successfully negotiating ownership and desired results of impacts of implementations, initiatives or work efforts with stakeholders and impacted areas.
+ Provides leadership in defining the scope of change, related impacts and evaluation of implementation approach.
+ Communicates both orally and in written forms (formal and informal), with all audiences within the organization and the implementation team.
+ Monitor implementation activities and schedules to ensure achievement of goals.
+ Document activities and decisions made by team.
+ Escalate issues/risks as needed.
+ Create and distribute status reports.
+ Identify any gaps in processes, ensuring that solutions are found, communicated and documented.
+ Conduct post implementation lessons learned evaluation.
+ Other duties as assigned.
**_What you'll bring:_**
+ Bachelor's degree in business or the equivalent of four (4) years business experience. (Required)
+ Five (5) years of implementation management, business management or project management experience. (Required)
+ Experience leading projects in an Agile/ Scrum work environment. (Preferred)
+ Previous project management experience. (Preferred)
+ Working knowledge of insurance products and regulations. (Preferred)
+ Master's degree or project management certification. (Preferred)
+ Experience in health care or regulated environment. (Preferred)
+ Good problem solving, critical thinking and decision-making skills.
+ Strong communication skills with ability to communicate at all levels of the organization.
+ Good computer skills.
+ Skills facilitating and gathering requirements for complex implementation solutions.
+ Ability to manage multiple assignments running concurrently.
+ Ability to provide leadership and direction to team members from multiple areas while influencing successful outcomes.
+ Good negotiation skills with ability to gain consensus on critical path elements.
+ Ability to drive and deliver messaging and decision-making with all audiences, including leadership, and in all forms (e.g., written, verbal, developing and performing presentations).
+ Ability to manage unknown variables.
+ Good judgment skills on when to seek additional guidance or to escalate risk and issues.
**Working Environment:**
Work is performed within a normal office environment with ambient temperatures.
**Physical Requirements:**
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.
**Premera total rewards**
Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
+ Medical, vision, and dental coverage with low employee premiums.
+ Voluntary benefit offerings, including pet insurance for paw parents.
+ Life and disability insurance.
+ Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
+ Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
+ Generous paid time off to reenergize.
+ Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
+ Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
+ Commuter perks make your trip to work less impactful on the environment and your wallet.
+ Free convenient on-site parking.
+ Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
+ Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
+ Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
+ Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
**Equal employment** **opportunity/affirmative** **action:**
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at .
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
**National Plus Salary Range:**
$90,000.00 - $153,000.00
_*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_ _._
We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.
At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.
As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.
Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.

**ADP is hiring a Manager, New Business Implementation.**
+ _Are you excited about leading and developing a team?_
+ _Are you passionate about supporting our clients?_
+ _Are you strategy focused on enhancements and client relationships?_
**Well, this may be the role for you.**
**Ready to make your mark?**
**ADP is hiring a Manger, New Business Implementation. The Manager, New Business Implementation will** Executes against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role.
**WHAT YOU'LL DO:** Responsibilities
**What you can expect on a typical day:**
Drive monthly new client implementation starts to align with revenue and unit targets.
+ Forecasting Starts
+ Improving Starts YOY
+ Drive N/S rate to be below set goal overall for our business each fiscal year.
+ Drive retention by creating innovative solutions to support business which might be outside of the box.
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
+ NPS scores better than 36%, and driving engagement and overall score YOY
+ Respond to client escalations and triage with internal partners where needed. Drive internal research, root cause analysis and correction action plan to resolution. Facilitate immediate remedy solutions.
+ Work with internal service partners to ensure service level commitments are met.
+ Drive response rate through additional client touchpoints.
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
+ Communicate effectively and frequently with the team.
+ Conduct employee performance appraisals and assign performance objects and provide regular feedback. Delivering consistent reinforcement through verbal and written praise and appreciation.
+ Manage change effectively and setting clear expectations of goals.
+ Foster associates to learn, develop and adapt to constantly changing work environments.
+ Provide coaching and mentoring for associate success
+ Provide team training opportunities for focal areas.
+ Encourage associates to think for themselves and make suggestions for improvements in their own processes.
+ Align resources based on skills required to support our business plan.
+ Conduct annual performance reviews on associates.
+ Drive Stand Out check in's and utilize strength based development based on profile.
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
+ Coordinate activities related to chartered projects. Complete project and issue tasks as assigned.
+ Provide status against assigned deliverables in accordance with defined deadlines and procedures.
+ Deliver overall organization improvements by looking for business process improvements.
+ Drive additional revenue opportunities.
+ Utilize monthly dashboard reporting to review progress, areas of improvement and efficiency of implementation.
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
+ Drive both starts in Units and Sales dollars annually -- this drives early billing
+ Ensure compliance guidelines are being met through participant notifications
+ Reduce Black Out timing
+ Monitor Overall Portfolio Management of team.
+ Actively look of opportunities to reduce E-O.
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
+ Actively join team meetings to introduce yourself to sales and internal service leaders.
+ Develop partnerships with internal service leaders on a regular basis to induce continuity between departments.
+ Facilitate roundtable sessions to build partnerships, identify improvement opportunities and designate proper escalation channels.
+ Support sales backlog, exceptions, general client questions and escalations.
Forecast departmental staffing requirements.
+ Onboard new associates.
+ Manage poor performing associates and the exposure/risk to the business.
+ Pipeline sourcing -- college career fairs.
+ Execute on SLT footprint strategy.
+ Manage capacity and resource allocation to support the business needs.
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
+ Strategically develop and execute on improvement plan.
Facilitate Associate Engagement Events
+ Fully support quarterly associate engagement events.
+ Engage with all core associates via Site Representation.
Performs other related duties as assigned.
**TO SUCCEED IN THIS ROLE:** _Required Qualifications_
+ Bachelor's degree or equivalent in education and/or experience
+ Minimum of 3-5 years of direct people leadership experience.
+ Successful in fast-paced, high volume environments.
**BONUS POINTS FOR THESE** : _Preferred Qualifications_
+ Retirement Services experience
+ Program Management or workflow management experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring a Manager, New Business Implementation.**
+ _Are you excited about leading and developing a team?_
+ _Are you passionate about supporting our clients?_
+ _Are you strategy focused on enhancements and client relationships?_
**Well, this may be the role for you.**
**Ready to make your mark?**
**ADP is hiring a Manger, New Business Implementation. The Manager, New Business Implementation will** Executes against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role.
**WHAT YOU'LL DO:** Responsibilities
**What you can expect on a typical day:**
Drive monthly new client implementation starts to align with revenue and unit targets.
+ Forecasting Starts
+ Improving Starts YOY
+ Drive N/S rate to be below set goal overall for our business each fiscal year.
+ Drive retention by creating innovative solutions to support business which might be outside of the box.
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
+ NPS scores better than 36%, and driving engagement and overall score YOY
+ Respond to client escalations and triage with internal partners where needed. Drive internal research, root cause analysis and correction action plan to resolution. Facilitate immediate remedy solutions.
+ Work with internal service partners to ensure service level commitments are met.
+ Drive response rate through additional client touchpoints.
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
+ Communicate effectively and frequently with the team.
+ Conduct employee performance appraisals and assign performance objects and provide regular feedback. Delivering consistent reinforcement through verbal and written praise and appreciation.
+ Manage change effectively and setting clear expectations of goals.
+ Foster associates to learn, develop and adapt to constantly changing work environments.
+ Provide coaching and mentoring for associate success
+ Provide team training opportunities for focal areas.
+ Encourage associates to think for themselves and make suggestions for improvements in their own processes.
+ Align resources based on skills required to support our business plan.
+ Conduct annual performance reviews on associates.
+ Drive Stand Out check in's and utilize strength based development based on profile.
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
+ Coordinate activities related to chartered projects. Complete project and issue tasks as assigned.
+ Provide status against assigned deliverables in accordance with defined deadlines and procedures.
+ Deliver overall organization improvements by looking for business process improvements.
+ Drive additional revenue opportunities.
+ Utilize monthly dashboard reporting to review progress, areas of improvement and efficiency of implementation.
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
+ Drive both starts in Units and Sales dollars annually -- this drives early billing
+ Ensure compliance guidelines are being met through participant notifications
+ Reduce Black Out timing
+ Monitor Overall Portfolio Management of team.
+ Actively look of opportunities to reduce E-O.
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
+ Actively join team meetings to introduce yourself to sales and internal service leaders.
+ Develop partnerships with internal service leaders on a regular basis to induce continuity between departments.
+ Facilitate roundtable sessions to build partnerships, identify improvement opportunities and designate proper escalation channels.
+ Support sales backlog, exceptions, general client questions and escalations.
Forecast departmental staffing requirements.
+ Onboard new associates.
+ Manage poor performing associates and the exposure/risk to the business.
+ Pipeline sourcing -- college career fairs.
+ Execute on SLT footprint strategy.
+ Manage capacity and resource allocation to support the business needs.
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
+ Strategically develop and execute on improvement plan.
Facilitate Associate Engagement Events
+ Fully support quarterly associate engagement events.
+ Engage with all core associates via Site Representation.
Performs other related duties as assigned.
**TO SUCCEED IN THIS ROLE:** _Required Qualifications_
+ Bachelor's degree or equivalent in education and/or experience
+ Minimum of 3-5 years of direct people leadership experience.
+ Successful in fast-paced, high volume environments.
**BONUS POINTS FOR THESE** : _Preferred Qualifications_
+ Retirement Services experience
+ Program Management or workflow management experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring a Manager, New Business Implementation.**
+ _Are you excited about leading and developing a team?_
+ _Are you passionate about supporting our clients?_
+ _Are you strategy focused on enhancements and client relationships?_
**Well, this may be the role for you.**
**Ready to make your mark?**
**ADP is hiring a Manger, New Business Implementation. The Manager, New Business Implementation will** Executes against the strategy to achieve the core business results goals as outlined by the Retirement Services Implementation leadership team. Outline and define key deliverables and measurable success factors and lead a staff of professionals in achieving the desired results. Accountable for ensuring the teams staffing requirements, are properly aligned with the sales volume, which ultimately reflect in the ability to provide service to our clients. This includes development of associates and aligning our associates, by skillset, to the complexity and requirements of the client, to ensure a smooth and successful implementation and client/partner experience. Development and structuring strong relationships with both internal and external partners are essential to being successful in this role.
**WHAT YOU'LL DO:** Responsibilities
**What you can expect on a typical day:**
Drive monthly new client implementation starts to align with revenue and unit targets.
+ Forecasting Starts
+ Improving Starts YOY
+ Drive N/S rate to be below set goal overall for our business each fiscal year.
+ Drive retention by creating innovative solutions to support business which might be outside of the box.
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
+ NPS scores better than 36%, and driving engagement and overall score YOY
+ Respond to client escalations and triage with internal partners where needed. Drive internal research, root cause analysis and correction action plan to resolution. Facilitate immediate remedy solutions.
+ Work with internal service partners to ensure service level commitments are met.
+ Drive response rate through additional client touchpoints.
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
+ Communicate effectively and frequently with the team.
+ Conduct employee performance appraisals and assign performance objects and provide regular feedback. Delivering consistent reinforcement through verbal and written praise and appreciation.
+ Manage change effectively and setting clear expectations of goals.
+ Foster associates to learn, develop and adapt to constantly changing work environments.
+ Provide coaching and mentoring for associate success
+ Provide team training opportunities for focal areas.
+ Encourage associates to think for themselves and make suggestions for improvements in their own processes.
+ Align resources based on skills required to support our business plan.
+ Conduct annual performance reviews on associates.
+ Drive Stand Out check in's and utilize strength based development based on profile.
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
+ Coordinate activities related to chartered projects. Complete project and issue tasks as assigned.
+ Provide status against assigned deliverables in accordance with defined deadlines and procedures.
+ Deliver overall organization improvements by looking for business process improvements.
+ Drive additional revenue opportunities.
+ Utilize monthly dashboard reporting to review progress, areas of improvement and efficiency of implementation.
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
+ Drive both starts in Units and Sales dollars annually -- this drives early billing
+ Ensure compliance guidelines are being met through participant notifications
+ Reduce Black Out timing
+ Monitor Overall Portfolio Management of team.
+ Actively look of opportunities to reduce E-O.
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
+ Actively join team meetings to introduce yourself to sales and internal service leaders.
+ Develop partnerships with internal service leaders on a regular basis to induce continuity between departments.
+ Facilitate roundtable sessions to build partnerships, identify improvement opportunities and designate proper escalation channels.
+ Support sales backlog, exceptions, general client questions and escalations.
Forecast departmental staffing requirements.
+ Onboard new associates.
+ Manage poor performing associates and the exposure/risk to the business.
+ Pipeline sourcing -- college career fairs.
+ Execute on SLT footprint strategy.
+ Manage capacity and resource allocation to support the business needs.
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
+ Strategically develop and execute on improvement plan.
Facilitate Associate Engagement Events
+ Fully support quarterly associate engagement events.
+ Engage with all core associates via Site Representation.
Performs other related duties as assigned.
**TO SUCCEED IN THIS ROLE:** _Required Qualifications_
+ Bachelor's degree or equivalent in education and/or experience
+ Minimum of 3-5 years of direct people leadership experience.
+ Successful in fast-paced, high volume environments.
**BONUS POINTS FOR THESE** : _Preferred Qualifications_
+ Retirement Services experience
+ Program Management or workflow management experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.