2,740 Implementation Manager jobs in the United States

Technical Implementation Manager Lead

33603 Tampa, Florida JPMorgan Chase

Posted 1 day ago

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Job Description

Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.
As the Manager of the Technical Client Consulting team, you will be instrumental in transforming our client onboarding experience by leading a team of experts who provide technical consulting and support to large enterprise clients. This role involves managing a team responsible for understanding client requirements, platform solutioning, and ensuring a seamless transition from initiation to production rollout. You will work closely with senior leadership to align the team's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in people management, technical consulting, and client services.
Job Responsibilities:
+ Lead and manage a team of technical consultants, providing strategic guidance and fostering professional development.
+ Analyze roles and responsibilities to identify areas for improvement and enhance team capabilities.
+ Foster a culture of continuous learning and professional growth within the team.
+ Collaboratively manage a rotating portfolio of new and existing CB and CIB Merchant Services clients.
+ Act as a subject matter expert, advising clients and the Merchant Services core implementations team on products and processes.
+ Ensure adherence to compliance standards and operating procedures.
+ Understand requirements and platform solutioning for client implementations.
+ Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
+ Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
+ Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives, and regularly report progress to senior leadership and stakeholders.
+ Lead change management efforts to ensure smooth transitions and minimize resistance.
Required Qualifications, Capabilities and Skills:
+ Minimum 10 years of work experience; 5 years of experience with Client Services, Implementations, and/or Operations teams.
+ Bachelor's degree in Business Administration, Organizational Development, or a related field.
+ Strong strategic thinking and problem-solving skills.
+ Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
+ Demonstrated experience in leading successful change initiatives and managing complex projects.
+ Ability to promote a culture of teamwork and partnership across the organization.
+ Ability to adapt to a changing environment and manage through ambiguity.
+ Ability to work in a deadline-driven environment.
Preferred Qualifications, Capabilities and Skills:
+ Advanced analytics and presentation capability - Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
+ Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.
+ Understanding of relational database concepts and ability to write SQL.
+ Deep data analysis using tools like Toad, Snowflake, and Excel.
+ Transaction research using Splunk, OpenSearch, and Olly Search dashboards.
+ Extensive knowledge in Merchant Services business verticals, technical platforms, and processes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Technical Implementation Manager Lead

33601 Tampa, Florida JPMorgan Chase Bank, N.A.

Posted 7 days ago

Job Viewed

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Job Description

Permanent
Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.

As the Manager of the Technical Client Consulting team, you will be instrumental in transforming our client onboarding experience by leading a team of experts who provide technical consulting and support to large enterprise clients. This role involves managing a team responsible for understanding client requirements, platform solutioning, and ensuring a seamless transition from initiation to production rollout. You will work closely with senior leadership to align the team's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in people management, technical consulting, and client services.

Job Responsibilities:

  • Lead and manage a team of technical consultants, providing strategic guidance and fostering professional development.
  • Analyze roles and responsibilities to identify areas for improvement and enhance team capabilities.
  • Foster a culture of continuous learning and professional growth within the team.
  • Collaboratively manage a rotating portfolio of new and existing CB and CIB Merchant Services clients.
  • Act as a subject matter expert, advising clients and the Merchant Services core implementations team on products and processes.
  • Ensure adherence to compliance standards and operating procedures.
  • Understand requirements and platform solutioning for client implementations.
  • Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
  • Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
  • Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives, and regularly report progress to senior leadership and stakeholders.
  • Lead change management efforts to ensure smooth transitions and minimize resistance.

Required Qualifications, Capabilities and Skills:
  • Minimum 10 years of work experience; 5 years of experience with Client Services, Implementations, and/or Operations teams.
  • Bachelor's degree in Business Administration, Organizational Development, or a related field.
  • Strong strategic thinking and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
  • Demonstrated experience in leading successful change initiatives and managing complex projects.
  • Ability to promote a culture of teamwork and partnership across the organization.
  • Ability to adapt to a changing environment and manage through ambiguity.
  • Ability to work in a deadline-driven environment.

Preferred Qualifications, Capabilities and Skills:
  • Advanced analytics and presentation capability - Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
  • Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.
  • Understanding of relational database concepts and ability to write SQL.
  • Deep data analysis using tools like Toad, Snowflake, and Excel.
  • Transaction research using Splunk, OpenSearch, and Olly Search dashboards.
  • Extensive knowledge in Merchant Services business verticals, technical platforms, and processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Apply Now

System Implementation Manager

02061 Norwell, Massachusetts Clean Harbors

Posted today

Job Viewed

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Job Description

System Implementation Manager

HPC-Industrial, Powered by Clean Harbors is looking for a System Implementation Manager to join their safety conscious team! The System Implementation Manager is responsible for the implementation and training of interdepartmental staff, new hires and the Maintenance organization. Responsibilities include acquisition support, application support, maintaining and sustaining the Asset management systems. Identify potential improvement opportunities with Asset Management Systems and develop, implement and improve the process for long term maintenance planning and scheduling within company locations.

Why work for HPC-Industrial?

  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments
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System Implementation Manager

02061 Norwell, Massachusetts HPC Industrial

Posted 4 days ago

Job Viewed

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Job Description

HPC-Industrial, Powered by Clean Harbors is looking for a System Implementation Manager to join their safety conscious team! The System Implementation Manager is responsible for the implementation and training of interdepartmental staff, new hires and the Maintenance organization. Responsibilities include acquisition support, application support, maintaining and sustaining the Asset management systems. Identify potential improvement opportunities with Asset Management Systems and develop, implement and improve the process for long term maintenance planning and scheduling within company locations.

Why work for HPC-Industrial?

  • Health and Safety is our #1 priority, and we live it 3-6-5!

  • Competitive wages

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Opportunities for growth and development for all the stages of your career

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments

  • Determines which system enhancements are warranted and determines the scope, specifications and validates the need through system testing as well as quality control processes

  • Manages maintenance data collection and information gathering to effectively provide planned maintenance processes in the future

  • Supervises business user testing scenarios for the applications; Distributes, communicates and tracks updates to the system applications

  • Launches system enhancements with details to the field to ensure full use of the system and supports tech support issues, making decisions on what to escalate

  • Supervises the integration of new applications, processes and procedures

  • Liaison for communication regarding updates and support for asset management organization and field staff

  • Provides training to interdepartmental staff and new hires on the process flow of the systems, its applications and tracks improvements; Creates and modifies training documents and modules for Asset Management; Monitors, measures and evaluates the effectiveness of training sessions and programs

  • Develops and implements KPI reports and optimizes the AM process by tracking KPI performance of each location

  • Monitors company-wide compliance with policies and procedures as they relate to regulatory inspections and PM tracking within with the organization

  • Making suggestions to executive staff on how to reduce cost in relation to procedure and process flow

  • Other Duties as Assigned

  • Bachelor's Degree- Computer Science/Computer Engineering/Related, Required

  • Experience: 5 to 7 years- Alternative combinations of education and experience may be accepted in lieu of degree

  • Driver's License, Required

  • Strong planning and organizational skills

  • Able to work with, communicate and influence all levels of management

  • High level of interpersonal skills and integrity

  • Flexible and able to handle and manage change

  • Able to work collaboratively with colleagues and management

  • Understands leadership development

  • Understands the resources available from onsite and offsite suppliers for the planned maintenance

  • Ability to create actionable items from data and information

  • Strategic planning, coupled with tactical execution

  • Understanding of MS PowerPoint, Excel, Outlook and LiveMeeting

  • Ability to maintain many ongoing projects

  • Knowledge of fleet maintenance systems and processes

  • Fleet Maintenance experience

  • Able to apply standards and processes that maintain regulatory compliance

About HPC-Industrial:

HPC Industrial | Powered by Clean Harbors is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors.

HPC-Industrial | Powered by Clean Harbors offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.

HPC-Industrial | Powered by Clean Harbors is an equal opportunity employer.

HPC-Industrial is a Military & Veteran friendly company.

*HPC

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System Implementation Manager

02061 Norwell, Massachusetts HPC Industrial

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**HPC-Industrial,** Powered by Clean Harbors is looking for a **System Implementation Manager** to join their safety conscious team! The **System Implementation Manager** is responsible for the implementation and training of interdepartmental staff, new hires and the Maintenance organization. Responsibilities include acquisition support, application support, maintaining and sustaining the Asset management systems. Identify potential improvement opportunities with Asset Management Systems and develop, implement and improve the process for long term maintenance planning and scheduling within company locations.
**Why work for HPC-Industrial?**
+ Health and Safety is our #1 priority, and we live it 3-6-5!
+ Competitive wages
+ Comprehensive health benefits coverage after 30 days of full-time employment
+ Group 401K with company matching component
+ Opportunities for growth and development for all the stages of your career
+ Generous paid time off, company paid training and tuition reimbursement
+ Positive and safe work environments
+ Determines which system enhancements are warranted and determines the scope, specifications and validates the need through system testing as well as quality control processes
+ Manages maintenance data collection and information gathering to effectively provide planned maintenance processes in the future
+ Supervises business user testing scenarios for the applications; Distributes, communicates and tracks updates to the system applications
+ Launches system enhancements with details to the field to ensure full use of the system and supports tech support issues, making decisions on what to escalate
+ Supervises the integration of new applications, processes and procedures
+ Liaison for communication regarding updates and support for asset management organization and field staff
+ Provides training to interdepartmental staff and new hires on the process flow of the systems, its applications and tracks improvements; Creates and modifies training documents and modules for Asset Management; Monitors, measures and evaluates the effectiveness of training sessions and programs
+ Develops and implements KPI reports and optimizes the AM process by tracking KPI performance of each location
+ Monitors company-wide compliance with policies and procedures as they relate to regulatory inspections and PM tracking within with the organization
+ Making suggestions to executive staff on how to reduce cost in relation to procedure and process flow
+ Other Duties as Assigned
+ Bachelor's Degree- Computer Science/Computer Engineering/Related, Required
+ Experience: 5 to 7 years- Alternative combinations of education and experience may be accepted in lieu of degree
+ Driver's License, Required
+ Strong planning and organizational skills
+ Able to work with, communicate and influence all levels of management
+ High level of interpersonal skills and integrity
+ Flexible and able to handle and manage change
+ Able to work collaboratively with colleagues and management
+ Understands leadership development
+ Understands the resources available from onsite and offsite suppliers for the planned maintenance
+ Ability to create actionable items from data and information
+ Strategic planning, coupled with tactical execution
+ Understanding of MS PowerPoint, Excel, Outlook and LiveMeeting
+ Ability to maintain many ongoing projects
+ Knowledge of fleet maintenance systems and processes
+ Fleet Maintenance experience
+ Able to apply standards and processes that maintain regulatory compliance
**About HPC-Industrial:**
**HPC Industrial | Powered by Clean Harbors** is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors.
**HPC-Industrial | Powered by Clean Harbors** offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.
**HPC-Industrial | Powered by Clean Harbors** is an equal opportunity employer.
_HPC-Industrial is a Military & Veteran friendly company._
*HPC
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System Implementation Manager

02061 Norwell, Massachusetts Clean Harbors

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
HPC-Industrial, Powered by Clean Harborsis looking for a System Implementation Manager tojoin their safety conscious team! The System Implementation Manager is responsible for the implementation and training of interdepartmental staff, new hires and the Maintenance organization. Responsibilities include acquisition support, application support, maintaining and sustaining the Asset management systems. Identify potential improvement opportunities with Asset Management Systems and develop, implement and improve the process for long term maintenance planning and scheduling within company locations.

Why work for HPC-Industrial?

  • Health and Safety is our #1 priority, and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Opportunities for growth and development for all the stages of your career
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments

Apply Now

Implementation Manager

New
19429 Conshohocken, Pennsylvania Onbe

Posted today

Job Viewed

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Job Description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve potential roadblocks to successful implementation!

This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA location. Occasional travel may be required as part of this position.

Responsibilities:
• Leads multiple implementations, varying in scope and size, simultaneously
• Provides subject matter expertise for implementations, products & services, and marketing &
training directly to external clients and internal partners
• Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable
information about program needs, expectations, and processes
• Manages client and internal stakeholder expectations and translates client requirements and
program characteristics to internal partners
• Provides timely status reporting and leads status meetings that ensure clear messaging, outline
deliverables, and supervise ownership & status of open issues
• Builds order templates, user guides, and presentation materials
• Coordinates and conducts task request submissions and supervising on action items from
other departments
• Provides implementation system configuration, QA testing, program launch, and hand-off
• Facilitates client demos and training
• Ensures all client-facing documents and information have been provided upon delivery
• Adheres to all Risk & Compliance policies and procedures
Qualifications:
• Bachelor's degree
• 5+ years of experience in a client-facing onboarding role using proven implementation or
project management methodologies
• Proven understanding of best practices in project lifecycle methodology and project
management principles
• Project Management tool/software experience (Smartsheet, MS Project, etc.)
• Excellent business writing and communication skills
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• PMP preferred but not required

The base salary range for this position is budgeted for $84,330 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence

View Now
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Implementation Manager

75086 Fairview, Texas Onbe

Posted today

Job Viewed

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Job Description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve potential roadblocks to successful implementation!

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX location. Occasional travel may be required as part of this position.

Responsibilities:
• Leads multiple implementations, varying in scope and size, simultaneously
• Provides subject matter expertise for implementations, products & services, and marketing &
training directly to external clients and internal partners
• Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable
information about program needs, expectations, and processes
• Manages client and internal stakeholder expectations and translates client requirements and
program characteristics to internal partners
• Provides timely status reporting and leads status meetings that ensure clear messaging, outline
deliverables, and supervise ownership & status of open issues
• Builds order templates, user guides, and presentation materials
• Coordinates and conducts task request submissions and supervising on action items from
other departments
• Provides implementation system configuration, QA testing, program launch, and hand-off
• Facilitates client demos and training
• Ensures all client-facing documents and information have been provided upon delivery
• Adheres to all Risk & Compliance policies and procedures
Qualifications:
• Bachelor's degree
• 5+ years of experience in a client-facing onboarding role using proven implementation or
project management methodologies
• Proven understanding of best practices in project lifecycle methodology and project
management principles
• Project Management tool/software experience (Smartsheet, MS Project, etc.)
• Excellent business writing and communication skills
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• PMP preferred but not required

The base salary range for this position is budgeted for $84,330 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence

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Implementation Manager

85261 Scottsdale, Arizona Early Warning Services

Posted today

Job Viewed

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Job Description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Essential Functions

  • Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements.

  • Partner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development.

  • Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.

  • Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation.

  • Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds.

  • Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

  • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

  • Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field.

  • Prior experience in sales or technical customer relationship management

  • Six or more years of related work experience in US banking industry, payments or networks

  • Three or more years of technical pre-sales or consultative experience

  • Ability to travel up to 10%

  • Background and drug screen

Preferred Qualifications

  • Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues.

  • Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python.

Physical Requirements

Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
New York, NY in USD per year is: $99,000 - $123,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#LI-AV

Some of the Ways We Prioritize Your Health and Happiness

  • Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page herefor the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

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Implementation Manager

60290 Chicago, Illinois Early Warning Services

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Job Description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Essential Functions

  • Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements.

  • Partner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development.

  • Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.

  • Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation.

  • Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds.

  • Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

  • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

  • Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field.

  • Prior experience in sales or technical customer relationship management

  • Six or more years of related work experience in US banking industry, payments or networks

  • Three or more years of technical pre-sales or consultative experience

  • Ability to travel up to 10%

  • Background and drug screen

Preferred Qualifications

  • Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues.

  • Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python.

Physical Requirements

Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
New York, NY in USD per year is: $99,000 - $123,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#LI-AV

Some of the Ways We Prioritize Your Health and Happiness

  • Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page herefor the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

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