4,974 Implementation Manager jobs in the United States
Software Implementation Manager
Posted 23 days ago
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Job Description
Description
Looking for an organized, passionate, and accountable Implementation Manager in the Buffalo area to work directly with customers! The ideal candidate is a seasoned professional with a robust blend of technical expertise and exceptional project management skills. They possess strong communication abilities, allowing them to effectively bridge the gap between technical teams and clients, ensuring smooth and efficient software implementations. This role requires the ability to translate complex system capabilities into clear, actionable insights for clients with varying levels of technical expertise. Additionally, their proactive problem-solving approach and customer-focused mindset enable them to address challenges promptly, fostering successful project outcomes and high client satisfaction.
Principal Responsibilities
- Oversee and manage the end-to-end implementation process of the loan management system software, ensuring projects are completed on time, within scope, and budget.
- Facilitate the on-boarding process for new clients, including conducting needs assessments and developing tailored implementation plans that account for unique lending workflows and regulatory considerations.
- Act as the primary point of contact between the company and the client, ensuring clear and consistent communication throughout the implementation process.
- Organize training sessions and materials to clients and internal teams to ensure effective use and adoption of the software, incorporating best practices for the financial services industry.
- Coordinate with internal departments (e.g., development, support, sales) to allocate necessary resources and personnel for successful project execution.
- Monitor and enforce quality standards during the implementation process, conducting regular reviews to ensure compliance and performance.
- Identify potential risks and develop mitigation strategies to address issues that may arise during implementation.
- Oversee the customization and configuration of software solutions to meet specific client requirements, leveraging API integrations, custom workflows, and automation features.
- Generate and present regular progress reports to clients and internal stakeholders, detailing key milestones, accomplishments, and any areas of concern.
- Gather client feedback post-implementation and use insights to improve processes, tools, and services for future projects.
Target Salary: $ 80-100k
Job Requirements
Requirements
- BA/BS degree in Business Administration, Computer Science, or related field.
- Minimum of 3 years of experience in project management.
- Proven experience managing multiple projects simultaneously, with strong knowledge of project management methodologies.
- Outstanding written, verbal and customer-facing communication skills.
- Excels in a team environment, displaying the energy and ability to collaborate with colleagues to solve problems and achieve company-wide initiatives.
- Prior experience in the lending, financial services, or loan origination/servicing industries is preferred.
- Basic understanding of database structures, APIs, and software development lifecycles (SDLC)
- Thrives in a fast-paced environment, demonstrating flexibility, adaptability, and the ability to drive processes forward in a growing company.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Senior Software Implementation Manager
Posted 2 days ago
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Job Description
The Senior Software Implementation Manager is responsible leading a technical team migrating businesses onto Integrity's proprietary Agency Management System (AMS). This role oversees all phases of implementation, including gap analysis, data analysis, ETL, migration, and go-live cutovers. The manager is responsible for aligning technology migration with deep understanding of business processes and operational requirements.
This role requires a hands-on leader who can bridge the gap between technical execution and business objectives-coordinating efforts between data engineers, business analysts, external stakeholders, and internal operations teams.
Responsibilities
Implementation Leadership
- Lead the end-to-end AMS implementation process for multiple concurrent migrations.
- Own and manage the full migration lifecycle: discovery, gap analysis, requirements validation, data mapping, ETL, testing, and cutover.
- Define and refine implementation methodology and best practices to improve speed, quality, and business alignment.
- Manage and mentor a cross-functional team including ETL developers, business analysts, and data engineers.
- Set clear expectations, provide regular coaching and feedback, and ensure accountability for deliverables.
- Work closely with business stakeholders to understand their current-state systems and define operational needs in detail.
- Translate business processes into detailed implementation and migration plans.
- Serve as the primary liaison between implementation teams and internal Product/Engineering groups for clarifications and enhancements.
- Drive the creation and validation of data migration rules, transformation logic, and target mappings.
- Monitor execution timelines and manage risks, blockers, and deviations from plan.
- Ensure successful go-live events with minimal disruption to business operations.
- Deep understanding of enterprise software implementation and data migration lifecycle.
- Strong knowledge of ETL processes, tools, and data validation techniques.
- Working knowledge of AMS business functions (e.g., Marketing/Sales, Commissions, Contracting, Operations).
- Familiarity with .NET and SQL Server architecture; ability to understand technical constraints and implications.
- Excellent communication, organization, and cross-functional leadership skills.
- Experience coordinating efforts across business units and technical teams.
- Bachelor's degree in Information Systems, Business, Computer Science, or a related field.
- 5+ years of experience in software implementation, with at least 2 years in a leadership or management role.
About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
Implementation Manager
Posted today
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Job Description
Rho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused-with support that goes to the ends of the earth to help you win.
About Us
From two-person startups to public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support.
About the Role:
As an Implementation Specialist at Rho, you will play a vital role in ensuring a smooth and seamless onboarding experience for our customers. Acting as the global project manager and technical point of contact throughout the launch process, you will foster cross-functional partnerships with internal teams, including sales, engineering, product, and customer success.
This position places you at the heart of Rho's rapid growth trajectory, surrounded by a team dedicated to customer satisfaction and passionate about our products. You will be instrumental in supporting Account Executives in selling Rho's expense management to both new and existing clients across diverse market segments.
By leveraging your expertise in accounting and finance, you will guide clients through the technical implementation of Rho's solutions in banking, expense management, and accounting integrations. You will collaborate closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team development. During the interview process, you will be aligned with the customer segment that best matches your skills and experience.
Key Responsibilities:
- Develop a deep understanding of Rho's expense management platform and effectively communicate its value to B2B clients, driving revenue growth
- Train the Account Executive team on product capabilities and collaborate with cross-functional teams to gather and relay product feedback
- Support prospective clients during the sales cycle by demonstrating how Rho's solutions meet their unique payment and expense management needs
- Understand client requirements across various industries, translating them into actionable roadmaps and strategies
- Exhibit strong communication and relationship-building skills while managing time effectively in a dynamic team environment
- Be inquisitive and passionate about technology, sharing insights and engaging audiences
- Manage implementation projects from inception to completion, ensuring alignment with client goals and timelines
- Provide training and ongoing support to clients, empowering them to utilize Rho's products effectively
- Gather feedback for process improvements, acting as the primary contact during implementation to ensure a positive client experience
- Collaborate with Sales, Customer Success, and Technical teams for seamless transitions and continuous support, while working with Product and Engineering to address customer issues and suggest enhancements
- Contribute to refining implementation processes and best practices for optimal client outcomes
- 2+ years of experience in project management or implementation, focusing on client advisement and managing multiple projects simultaneously
- 1+ year of experience with month-end close processes
- Proven experience collaborating with C-Level executives in organizations
- Experience in implementing and managing expense and corporate card programs
- Proficiency with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online)
- A results-oriented professional with the ability to connect detailed tasks to broader strategic objectives
- Experience in fintech
- MBA
Our people are our most valuable asset. The salary range for this role is $140,000 - $150,000 base. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
Diversity is a core value at Rho. We're passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho'ers with ongoing professional growth opportunities.
Implementation Manager
Posted 2 days ago
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Job Description
Totus is rethinking gift cards for the modern economy. We provide brands with a powerful, tech-driven platform that simplifies issuance, distribution, and financial operations - transforming gift cards from an operational burden into a strategic growth tool. Backed by automation, data, and scale, Totus helps brands unlock new revenue streams while delivering better experiences for their customers.
We are a fast-growing fintech company built by people who value efficiency, creativity, and impact. If you thrive in environments where you can shape processes, delight clients, and see the direct impact of your work, you will fit right in.
About The Role
We are looking for an Implementation Manager who takes ownership of client rollouts and makes them seamless, scalable, and impactful. This role is ideal for someone who is equal parts project manager, problem-solver, and relationship-builder .
As the primary point of contact during onboarding, you will lead implementations from kickoff to go-live - working closely with sales, tech, finance and operations to ensure every client feels confident, supported, and excited about Totus.
If you are energized by building structure in fast-moving environments, can juggle multiple priorities with ease, and love delivering results that clients rave about, we want to talk to you.
What You'll Do
- Lead end-to-end implementation projects, managing timelines, budgets, and deliverables
- Serve as the trusted advisor and main contact for clients during onboarding, providing proactive communication and guidance
- Build and manage detailed project plans using Smartsheet, Excel, or similar tools to track milestones, dependencies, and risks
- Coordinate cross-functional resources across sales, engineering, operations, and support to remove roadblocks
- Run client meetings, prepare clear updates, and communicate progress to internal and external stakeholders
- Drive exceptional onboarding experiences that set clients up for long-term success and high adoption
- Identify and implement process improvements that increase speed, efficiency, and client satisfaction
- Monitor outcomes, troubleshoot issues, and ensure a smooth handoff to ongoing support
Minimum Requirements
- Bachelor's degree or equivalent work experience
- 3 to 5+ years in project management or client-facing implementations, including 2+ years leading projects
- PMP, CSM, or similar certifications are a plus
- Proficiency with project management tools such as Smartsheet and Excel
- Strong organizational and multitasking skills with the ability to manage several projects simultaneously
- Excellent written and verbal communication skills in English
- Experience in gift cards, payments, or financial services is a plus
- Demonstrated ability to lead scalable, cross-functional implementations
- Strong understanding of implementation processes and methodologies with a results focus
- Comfortable navigating multiple systems, platforms, and UIs
- Extreme attention to detail paired with strategic thinking
- Ability to build strong relationships with clients and internal teams
- Thrives in ambiguity and creates structure
- Prolonged periods sitting or standing at a desk and working on a computer
- Ability to travel several days per year - more as needed by company and client requirements
Implementation Manager
Posted 2 days ago
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Job Description
Description
As the Implementation Manager, you will be responsible for directing all aspects of cash management product/service set-up for new and existing clients of Treasury Solutions. You will act as the central point of contact for the client, develop a customized plan for each client, and direct required internal partners (i.e., legal, product, operations, technology, risk, and sales) to ensure delivery of products and services is completed within agreed upon timeframes, with full ownership of end-to-end process from client commitment to revenue generation.
Primary responsibilities include
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Independently manage deliverables from Treasury Solutions team including Sales, Product, New Account Setup Unit (NASU), Operations, and Client Services. Routinely manages the most complex implementations and high revenue clients; deals that require a higher level of expertise and experience.
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Conduct implementation kickoff with client (in person, via teleconference, or via email as required) to review project requirements, develop plan of approach, develop implementation project plan, assign roles and responsibilities, and determine agreed upon timeframes for completion; regular communication with client and Treasury Solutions Sales to update status and address issues. Utilize project plans for managing implementations. Perform postimplementation satisfaction, product usage, and customer billing reviews and provide feedback to Treasury Solutions Sales.
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Partner with Commercial Priority Services to schedule training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex products.
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Proactively participate in sales activities, e.g. client presentations and proposals when required to enhance the client experience. Serve as product expert by accompanying sales officers on client calls to explain more complex product setup to customers, and help ensure our capabilities meet client needs. Will involve travel to client site in some cases.
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Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies. Provide feedback and advice on modifications of Treasury Solutions products and proactively identify and communicate process improvement opportunities. Represent Implementation Organization on working groups for new products, enhancements to products, and improvements to business processes.
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Train and mentor less experienced implementation managers. Serve as "resident expert" on particular product setups.
Qualifications, Education, Certifications and/or Other Professional Credentials
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5+ years relevant banking experience with an operations or customer service team
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Ability to effectively communicate with Implementations, Client Services, TS Sales and RMs
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Ability to plan and prioritize workload to meet critical SLAs
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Experience implementing change and process improvements
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Effectively handles multiple priorities with efficiency and accuracy
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Strong attention to detail
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Effective customer service skills
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Strong verbal/written communication skills with an ability to adapt and tailor message to particular audience (Sales, Product, Operations, Technology, and Client)
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Knowledge of Mainframe applications
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Fluency in Microsoft applications including advanced Outlook, Excel, Word and Power Point.
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Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/setup perspective and be able to articulate it to a less technical audience (Client and Sales)
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3+ years of experience utilizing strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment
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Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience
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Ability to work under minimal supervision and work well under pressure
Hours & Work Schedule
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Hours per Week: 40
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Work Schedule: Mon-Fri 8am-5pm EST
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Implementation Manager
Posted 2 days ago
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Job Description
Company Description
Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, and Modernization teams with AI-enabled Applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.
Job Description
We are seeking an experienced professional to drive robust software adoption across Govini’s SaaS user base and manage a team of Implementation Engineers.
In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives. You will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to your direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, staffing plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track performance of teams and individuals.
You understand the US Government and Defense acquisition processes and the importance of effective and efficient program management, supply chain risk management, and program and technology modernization. You ask hard, uncomfortable questions. You have a professional acumen that allows you to lead conversations with top government agency officials. You know there are always multiple answers to hard problems, and you know how to engage in a constructive dialogue to find the best path forward.
Success in this role requires deep expertise in Govini’s software and data, strong communication and organizational skills, and the ability to lead and influence people, not just through words but by example. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects simultaneously.
You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal.
This role is a full-time position located out of our office in Arlington, VA.
This role requires 50% travel to client sites across the United States.
Scope of Responsibilities
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Hire, train, and lead a team of software Implementation Engineers
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Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle
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Develop expertise in Govini’s customers, offerings, and data, and support customers as a Govini product and data expert
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Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
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Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
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Execute the successful implementation of software and data to Govini’s customers and address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
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Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.
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Use coding languages (SQL, Python) to conduct technical platform configuration and data integration and provide technical guidance to Implementation Engineers
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Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Govini platform
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Collaborate with Govini Engagement Managers and Product Managers to capture market demand for inclusion into Govini’s offerings
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Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
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Build and manage client relationships
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Lead execution teams and/or workstreams
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Help drive and enable renewal and expansion, reduce churn, and drive new business growth through greater advocacy
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Provide leadership to a highly motivated and engaged team
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Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
Qualifications
- U.S. Citizenship is required
Required Skills:
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Bachelor’s Degree or higher
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Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers
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Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
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Minimum of two (2) years of people management experience
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Proven excellence in interacting with DoD and/or national security senior leaders
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Strong written and oral communication skills, including strong presentation skills
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Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders
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Passionate about leading people and improving processes
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Demonstrated aptitude to learn new technical content
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Demonstrated excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
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Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
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Proven ability to develop strategies, translate them into initiatives, and track successful delivery
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Willingness to work hard, be strategic, and do the right thing for the business
Desired Skills:
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Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
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Experience in or exposure to the nuances of a startup or other entrepreneurial environment
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Strong SQL skills
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Master’s Degree preferred
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Implementation Manager
Posted 3 days ago
Job Viewed
Job Description
Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.
We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).
Learn more at tryprofound.com.
Profound is on a mission to help companies understand and control their AI presence. As an Implementation Manager , you'll own the critical trialtopaid journey-turning free trials and latestage negotiations into highvalue, longterm customers. You'll be the specialist ensuring every trial delivers real, measurable impact.
What You'll Do
- Launch and manage tailored trial experiences that accelerate deals.
- Ensure trial users realize clear, compelling value quickly.
- Proactively track prospect engagement and remove roadblocks.
- Partner with Sales, Product, and Customer Success to refine our trial motion.
- Drive consistent, highquality trialtopaid conversions.
- Background in Customer Success, Onboarding, or Implementation.
- Persuasive, consultative, and humble communicator.
- Selfmotivated problemsolver who loves delivering value fast.
- Dataaware and processoriented, always iterating for better results.
- Thrive in a fastpaced, collaborative environment.
This is an onsite role in our Union Square office-built for those who thrive on speed, iteration, and impact. Profound is backed by Kleiner Perkins, NVIDIA NVentures, Khosla Ventures, Saga Ventures, and South Park Commons, and partners with companies like Indeed, MongoDB, and Ramp.
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Implementation Manager
Posted 3 days ago
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Job Description
Implementation Manager - 340B
The 340B Implementation Manager will lead the implementation of onboarding mixed use locations for clients. You will serve as a project manager to oversee projects, maintain the project timelines, while working closely with internal and external resources to monitor progress and communicate to all stakeholders.
Responsibilities:
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Lead the implementation process and serve as a collaborative resource to address client questions and concerns throughout the project lifecycle
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Maintain the project timelines as it evolves and shares information with all project stakeholders
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Host project kick-off call and recurring project status calls
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Present Covered Entity with required data specifications and facilitate the receipt of required data
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Works with Omnicell 340B portal to provide guidance to clients
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Request, interpret, and present data analysis reports to the clients
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Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
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Assist clients with anticipating project risks and navigating obstacles as they arise
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Present alternatives and recommendations as it relate to "best practice" and compliance related risks
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Work closely with technical services team to build the setup in the Omnicell application and ensure the build is on-track and consistent with desired outcome at completion
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Ensure projects are submitted for go-live approval in a timely manner and have been thoroughly vetted through Omnicell established Quality Assurance process
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Monitor post go-live performance to ensure a seamless transition to Omnicell's Client Success Team
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Perform other duties as necessary to ensure all client/pharmacy needs are satisfied
Knowledge and Skills:
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Knowledge of leading or managing projects
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Advanced Excel skills
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Excellent customer service skills
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MS Office Suite (Able to maintain and schedule meeting through Outlook)
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Excellent written and communication skills
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Ability to pay close attention to detail
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Ability to multi-task and prioritize workload effectively and independently
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Ability to independently resolve conflict
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Strong organizational skills
Basic Qualifications:
- Bachelor's Degree, Associate's Degree or Pharmacy Technician Certification
OR
- 5 years healthcare/pharmacy or prior experience with implementing and introducing new systems, programs, and technologies into an organization
Preferred Qualifications:
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340B industry experience
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Hospital or Pharmacy purchasing experience.
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Pharmacy experience
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Experience with EMR systems (EPIC, Centricity, Meditech, Cerner)
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Experience with data analytics
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Previous virtual customer service experience
Work Conditions:
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Remote/field-based position
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10% Travel
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May work outside of normal business hours to meet the needs of customer
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
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As Passionate Transformers , we find a better way to innovate relentlessly?
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Being Mission Driven, we consistently deliver on our promises?
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Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation?
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Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
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Intellectually Curious, eager to think deeper to learn and improve.
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In Doing the Right Thing , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4438
Job Category: Implementation Consulting
Posting Date: 08/19/2025, 6:35 PM
Job Schedule: Full time
Locations: Austin, TX, United States
Dallas, TX, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Implementation Manager
Posted 3 days ago
Job Viewed
Job Description
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About the Role
As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.
What you'll do
- Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
- Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
- Customer Engagement : Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
- Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
- Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.
- Bachelor's degree in engineering, information technology, or a related field
- A minimum of 5 years' experience in an implementations, project management, or professional services role.
- Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
- Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
- Know-how of lean tools/methodologies.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
- Ability to travel up to 80%, on short notice, and as needed for customer engagements.
- The annual salary for this role is between $150,000-$170,000 + Equity & Benefits
- Flexible PTO
- Location: Remote - US
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Implementation Manager
Posted 3 days ago
Job Viewed
Job Description
Implementation Manager - 340B
The 340B Implementation Manager will lead the implementation of onboarding mixed use locations for clients. You will serve as a project manager to oversee projects, maintain the project timelines, while working closely with internal and external resources to monitor progress and communicate to all stakeholders.
Responsibilities:
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Lead the implementation process and serve as a collaborative resource to address client questions and concerns throughout the project lifecycle
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Maintain the project timelines as it evolves and shares information with all project stakeholders
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Host project kick-off call and recurring project status calls
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Present Covered Entity with required data specifications and facilitate the receipt of required data
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Works with Omnicell 340B portal to provide guidance to clients
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Request, interpret, and present data analysis reports to the clients
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Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
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Assist clients with anticipating project risks and navigating obstacles as they arise
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Present alternatives and recommendations as it relate to "best practice" and compliance related risks
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Work closely with technical services team to build the setup in the Omnicell application and ensure the build is on-track and consistent with desired outcome at completion
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Ensure projects are submitted for go-live approval in a timely manner and have been thoroughly vetted through Omnicell established Quality Assurance process
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Monitor post go-live performance to ensure a seamless transition to Omnicell's Client Success Team
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Perform other duties as necessary to ensure all client/pharmacy needs are satisfied
Knowledge and Skills:
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Knowledge of leading or managing projects
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Advanced Excel skills
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Excellent customer service skills
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MS Office Suite (Able to maintain and schedule meeting through Outlook)
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Excellent written and communication skills
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Ability to pay close attention to detail
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Ability to multi-task and prioritize workload effectively and independently
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Ability to independently resolve conflict
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Strong organizational skills
Basic Qualifications:
- Bachelor's Degree, Associate's Degree or Pharmacy Technician Certification
OR
- 5 years healthcare/pharmacy or prior experience with implementing and introducing new systems, programs, and technologies into an organization
Preferred Qualifications:
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340B industry experience
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Hospital or Pharmacy purchasing experience.
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Pharmacy experience
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Experience with EMR systems (EPIC, Centricity, Meditech, Cerner)
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Experience with data analytics
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Previous virtual customer service experience
Work Conditions:
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Remote/field-based position
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10% Travel
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May work outside of normal business hours to meet the needs of customer
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
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As Passionate Transformers , we find a better way to innovate relentlessly?
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Being Mission Driven, we consistently deliver on our promises?
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Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation?
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Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
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Intellectually Curious, eager to think deeper to learn and improve.
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In Doing the Right Thing , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4438
Job Category: Implementation Consulting
Posting Date: 08/19/2025, 6:35 PM
Job Schedule: Full time
Locations: Austin, TX, United States
Dallas, TX, United States
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.