11 Individuals jobs in Witchita

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for an experienced human resource specialist to support internal HR functions with a special focus on recruitment activities. In this role, you will work with the Talent Acquisition team and operations to coordinate recruiting and hiring functions while providing general HR support. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• General HR support, in partnership with operations

• Ensure timely and accurate entries to the HRIS databases

• Coordinate recruitment activities

• Prepare and submit job reacquisition requests

• Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries

• Understand business goals and recommend effective HR strategies

• Monitor employee engagement with a "hands-on" approach that may include remote interactions

• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies

• Passion for innovative HR solutions and process improvement

• Drive effective employee relations, retention and reward programs

• Comfort with high volume workload

• Manage multiple priorities

• Excellent organizational and interpersonal skills

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• 2+ years of experience as an HR Specialist or recruiting positions

• Some Undergraduate level education in Human Resources

• Exceptional interpersonal & communication skills

• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint

• Understanding of training tools and techniques

• Possess effective conflict resolution skills

• Possess time management, planning, organizational and multi-tasking skills

• Excellent presentation skills (oral and written)

• Ability to work in a professional but fast-paced environment

• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles

• Address knowledge, expertise, and performance gaps with constructive feedback

• Comfortable with providing and accepting critical feedback.

• Capable of prioritizing and organizing work efficiently to meet deadlines

PREFERRED QUALIFICATIONS:

• Military, local, state or federal government experience is a plus

• Experience working in acontact center environmentis a plus

• Graduation from an accredited two-year or four-year college or university is a plus

• SHRM-SCP or similar certification is a plus

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off:Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

• Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings:Secure your future with retirement savings programs, where available.

• Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance:Access life insurance options to safeguard your loved ones.

• Supplemental Insurance:Accident and critical illness insurance

• Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training:Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2025-47142

Updated Date7/17/2025

DepartmentHuman Resources Positions

ScheduleNormal Business Hours | Evenings & Weekends and Business Demands

BonusYes

Wage Description$36,000.00 - $40,000.00/Yr. | Commensurate

EducationBachelors Degree or Equivalent Combination of Education and Experience

Min. Years Experience1

Company/BrandMCI

Location : LocationUS-KS-Wichita

Career LevelMid-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time

Reports ToC-Level

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Join to apply for the Human Resources Business Partner role at Legend Senior Living

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Legend Senior Living is a leader in senior housing because of high attention to every detail. We are dedicated to serving our residents' individual needs and choices. At Legend Senior Living, we offer services that celebrate the independence of those we serve. This dedication is reflected in our commitment to offer exemplary service in beautiful, warm environments. To support the company in this, we are looking for a Human Resources Business Partner to support multiple Assisted Living, Independent Living and Memory Care locations across multiple states.

The main functions of this position are to act as a resource and sounding board to leadership and associates by offering guidance on HR related strategies, processes, communications, policies and procedures, and employee relations matters.

Primary Responsibilities Include

• Serve as a trusted advisor to leadership by providing guidance, recommendations, and conflict resolution strategies aligned with the organizations mission and values.
• Take a consultative approach by coaching and advising managers on employee relations to support sound decision-making.
• Provide expertise on complex issues including but not limited to performance management, workers compensation, leave of absence and/or accommodations, and assist with investigations as needed.
• Identify workforce trends and recommend HR process improvements to enhance organizational effectiveness.
• Design and facilitate HR training content for field leadership.
• Continuously seek opportunities to streamline and increase efficiency in HR processes.
• Lead the rollout of new HR processes, ensuring effective change management and communication.
• Oversee and optimize the performance appraisal process.
• Analyze HR data and trends to drive strategic recommendations at both the community and organizational level.
• Partner with Recruiting, HR Specialists, and Associate Advancement and Education teams to ensure effective program implementation.
• Actively participate in department meetings and HR All Calls, providing insights and training based on internal and external trends.
• Serve as an informal leader within the HR team, assisting with complex or sensitive matters.
• Support HR colleagues by managing escalated employee concerns.
• Contribute to a high-performance, inclusive culture that reflects and reinforces the organizations core values.
• Maintain professionalism and adhere to organizational policies and procedures at all times
• Perform additional duties as assigned by the Vice President of Human Resources.
  
  

• What associates say: A certified Great Place To Work (voted by associates) 7 years in a row!
• Work environment: Our focus is to maximize the potential of every life we touch. We do this by creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment and care. This includes Holistic Wellness, Gold Leaf Dining standards and vibrant Life Enrichment activities.
• Associate support available: Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, family member discount.
• Associate growth opportunities: In addition to competitive pay, hundreds of associates are promoted each year! We conduct annual performance evaluations with raises.
• Company snapshot: A family business for 30 years, Legend has seen 63% property growth in the past several years! Our awards include: Great Place To Work, Best of Senior Living Award, Innovative Programming in Senior Living.
  
  

• Medical, Dental, Vision offerings (for benefit eligible associates)
• Company Paid Life Insurance coverage in the amount of $15,000
• Voluntary benefits including: Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for benefit eligible associates)
• 401(k) program including discretionary company match
• Competitive Paid Time Off (for full-time associates)
• Holiday pay
• Discretionary Scholarship program
• Annual performance evaluations/raises
  
  

• At least 7 years of related experience with at least 1 year as an HR Business Partner
• Experience as an HR Business Partner supporting a multi-location workforce
• HR Certification required
• The ability to build relationships and effectively across a multi-location organization
• The ability to work in a team environment
• Knowledge of federal, state and local employment laws across multiple states and locations, as well as wage and salary laws and regulations.
• Excellent verbal and written communication skills; demonstrated proficiency with the Microsoft Office Suite
• Strong organization skills with the ability to manage multiple tasks and deadlines simultaneously. Ability to maintain attention to detail at all times.
• Highly professional and able to maintain confidentiality concerning employees, business or sensitive data.
• Minimal travel (less than 10%)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Hospitals and Health Care

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Maximus is currently seeking a Human Resources PMO Manager to join its Human Resources PMO (Project Management Office) team. The Human Resources PMO Manager will support the Federal Human Resources PMO by performing a wide variety of analytical and strategic functions to support special projects and key initiatives, specifically around data analysis, compliance, compensation, process automation, and business process improvement. The ideal candidate will be comfortable working in a fast-paced, analysis-driven environment and willing to take on new challenges in this rapidly growing company segment.

This is a remote position.

Essential Duties and Responsibilities:

- Conduct organizational analysis and contribute to human resources and talent management objectives.

- Collaborate with human resources team on business initiatives and objectives.

- Manage implementation and administration of human resources processes including recruitment selection, onboarding, orientation, performance management, employee relations, individual and leadership development, reward, recognition, compensation and benefits, health and safety, diversity, retention, succession planning, and regulatory compliance.

- Conduct investigations into employee complaints or concerns.

- Develop, update, and communicate HR policies and procedures.

- Ensure compliance with local, state, and federal employment laws.

- Stay informed about changes in HR regulations and adjust policies accordingly.

- Lead positive employee relations interactions and employee engagement activities.

- Establish and measure human resources metrics.

- Devise and implement retention strategy while partnering with leaders in regard to career path opportunities.

- Drive regulatory compliance.

Job Specific Essential Duties and Responsibilities:

- In support of the Human Resources PMO team, participate in the creation and development of HR processes specifically around compliance, auditing, data management, high-level dashboards, compensation analyses, and project management.

- Support Federal Business Development, Proposals, and Pricing teams through market salary surveys, Key Personnel skills research, Contract Vehicle position mapping exercises, and other HR and compliance functions.

- Create and manage processes to ensure the integrity of employee data, including training team members on regular audits and documentation of appropriate quality control measures.

- Lead and participate in on-site and remote audits of programs, to ensure compliance around FLSA and SCA, and provide recommendations and guidance on required changes to reduce compliance risk.

- Support project operations through a variety of functions, including position reviews, job description creation, employee data auditing, new project start-ups, rebadging exercises, and compensation reviews.

- Convert complex data into visually appealing presentation formats to be delivered to audiences at all levels, including dashboard creations, and complete educational and informative presentations.

- Assist the Human Resources function in carrying out various human resources programs and procedures for all project employees in multiple locations.

- Partner with Project HR leadership and staff to facilitate process improvements, project management, plan creations, and other regularly required functions.

- Maintain current knowledge of employment and labor laws, including, but not limited to, Equal Employment Opportunity (EEO), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Fair Labor Standards Act (FLSA) and Service Contract Act (SCA).

Minimum Requirements

- Bachelor's degree in related field required.

- 5-7 years related professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Job Specific Minimum Requirements:

- Bachelor's degree or equivalent experience may be considered in lieu of degree.

- Minimum of 5 years of experience in data analytics and/or HR information systems (or the equivalent) required.

- Minimum of 2-3 years of leadership/management experience.

- Experience in HR information system and working with "people" centric data.

- Strong project management skills.

- Highly proficient in the use of MS Word, MS Excel, and MS PowerPoint, which will all be necessary in the creation of visually and verbally engaging readouts, for departmental heads/management, senior data analytics management, and key stakeholders, as well as proficiency in various business intelligence and data visualization packages (Business Intelligence tools e.g. Tableau, Power BI).

- Demonstrate a passion for research and data and be highly skilled in performing quantitative analyses on various business functions.

- Self-motivated, be proactive taking initiative and going beyond his/her call of duty, be helpful and service-oriented, have exceptional problem-solving skills, work comfortably in a cross-functional setting.

- Organized, highly collaborative, detail oriented and able to thrive in a fast-paced environment.

- Excellent communication skills in written, verbal, and visual presentation formats.

- Must have excellent attention to detail.

Preferred Skills and Qualifications:

- Proficiency in Python, R, SQL preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

95,000.00

Maximum Salary

$

105,000.00

Maximus is currently seeking a Human Resources PMO Manager to join its Human Resources PMO (Project Management Office) team. The Human Resources PMO Manager will support the Federal Human Resources PMO by performing a wide variety of analytical and strategic functions to support special projects and key initiatives, specifically around data analysis, compliance, compensation, process automation, and business process improvement. The ideal candidate will be comfortable working in a fast-paced, analysis-driven environment and willing to take on new challenges in this rapidly growing company segment.

This is a remote position.

Essential Duties and Responsibilities:

- Conduct organizational analysis and contribute to human resources and talent management objectives.

- Collaborate with human resources team on business initiatives and objectives.

- Manage implementation and administration of human resources processes including recruitment selection, onboarding, orientation, performance management, employee relations, individual and leadership development, reward, recognition, compensation and benefits, health and safety, diversity, retention, succession planning, and regulatory compliance.

- Conduct investigations into employee complaints or concerns.

- Develop, update, and communicate HR policies and procedures.

- Ensure compliance with local, state, and federal employment laws.

- Stay informed about changes in HR regulations and adjust policies accordingly.

- Lead positive employee relations interactions and employee engagement activities.

- Establish and measure human resources metrics.

- Devise and implement retention strategy while partnering with leaders in regard to career path opportunities.

- Drive regulatory compliance.

Job Specific Essential Duties and Responsibilities:

- In support of the Human Resources PMO team, participate in the creation and development of HR processes specifically around compliance, auditing, data management, high-level dashboards, compensation analyses, and project management.

- Support Federal Business Development, Proposals, and Pricing teams through market salary surveys, Key Personnel skills research, Contract Vehicle position mapping exercises, and other HR and compliance functions.

- Create and manage processes to ensure the integrity of employee data, including training team members on regular audits and documentation of appropriate quality control measures.

- Lead and participate in on-site and remote audits of programs, to ensure compliance around FLSA and SCA, and provide recommendations and guidance on required changes to reduce compliance risk.

- Support project operations through a variety of functions, including position reviews, job description creation, employee data auditing, new project start-ups, rebadging exercises, and compensation reviews.

- Convert complex data into visually appealing presentation formats to be delivered to audiences at all levels, including dashboard creations, and complete educational and informative presentations.

- Assist the Human Resources function in carrying out various human resources programs and procedures for all project employees in multiple locations.

- Partner with Project HR leadership and staff to facilitate process improvements, project management, plan creations, and other regularly required functions.

- Maintain current knowledge of employment and labor laws, including, but not limited to, Equal Employment Opportunity (EEO), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Fair Labor Standards Act (FLSA) and Service Contract Act (SCA).

Minimum Requirements

- Bachelor's degree in related field required.

- 5-7 years related professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Job Specific Minimum Requirements:

- Bachelor's degree or equivalent experience may be considered in lieu of degree.

- Minimum of 5 years of experience in data analytics and/or HR information systems (or the equivalent) required.

- Minimum of 2-3 years of leadership/management experience.

- Experience in HR information system and working with "people" centric data.

- Strong project management skills.

- Highly proficient in the use of MS Word, MS Excel, and MS PowerPoint, which will all be necessary in the creation of visually and verbally engaging readouts, for departmental heads/management, senior data analytics management, and key stakeholders, as well as proficiency in various business intelligence and data visualization packages (Business Intelligence tools e.g. Tableau, Power BI).

- Demonstrate a passion for research and data and be highly skilled in performing quantitative analyses on various business functions.

- Self-motivated, be proactive taking initiative and going beyond his/her call of duty, be helpful and service-oriented, have exceptional problem-solving skills, work comfortably in a cross-functional setting.

- Organized, highly collaborative, detail oriented and able to thrive in a fast-paced environment.

- Excellent communication skills in written, verbal, and visual presentation formats.

- Must have excellent attention to detail.

Preferred Skills and Qualifications:

- Proficiency in Python, R, SQL preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

95,000.00

Maximum Salary

$

105,000.00

LOCATION:
Wichita, KS

JOB TYPE:
Full-Time

PAY TYPES:
Salary + Bonus

BENEFITS & PERKS:
MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILS:
No Resume Required, On-site Interview

POSITION OVERVIEW:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes.

The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

-

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business objectives and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a fast-changing work environment influenced by economic and policy shifts
• Drive innovation in HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes.

The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

-

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Provide general HR support in collaboration with operations teams
• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business objectives and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a fast-changing work environment influenced by economic and policy shifts
• Drive innovation in HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views.  Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including employee and customer-related issues)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes.

The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Provide general HR support in collaboration with operations teams

• Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives

• Align HR strategies with business objectives and recommend improvements

• Promote employee engagement through a proactive, hands-on approach (including remote interactions)

• Adapt to a fast-changing work environment influenced by economic and policy shifts

• Drive innovation in HR practices and process improvements

• Lead employee relations, retention, and recognition programs

• Manage a high-volume workload and multiple priorities effectively

• Demonstrate strong organizational and interpersonal skills

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role

• Some undergraduate-level education

• Excellent interpersonal and communication skills

• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

• Familiarity with training tools and techniques

• Strong conflict resolution skills (including employee and customer-related issues)

• Effective time management, planning, and multitasking abilities

• Strong written and verbal presentation skills

• Ability to thrive in a fast-paced, professional environment

• Skilled in planning, coordination, and adapting to various learning styles

• Comfortable giving and receiving constructive feedback

• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local, state, or federal) environments

• Background in contact center operations

• Degree from an accredited two- or four-year college or university

• SHRM-SCP or equivalent HR certification

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off:Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

• Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings:Secure your future with retirement savings programs, where available.

• Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance:Access life insurance options to safeguard your loved ones.

• Supplemental Insurance:Accident and critical illness insurance

• Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training:Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2025-49388

Updated Date7/17/2025

DepartmentHuman Resources Positions

ScheduleNormal Business Hours | Evenings & Weekends and Business Demands

BonusYes

Wage Description$40,000 - $45,000/Yr. | Commensurate

EducationBachelors Degree or Equivalent Combination of Education and Experience

Min. Years Experience5

Company/BrandMCI

Location : LocationUS-KS-Wichita

Career LevelMid-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time

Reports ToC-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes.

We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Deliver general HR support in collaboration with operations teams

• Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives

• Align HR strategies with business goals and recommend improvements

• Foster employee engagement through a proactive, hands-on approach (including remote interactions)

• Adapt to a dynamic and evolving work environment influenced by economic and policy changes

• Champion innovative HR practices and process improvements

• Lead employee relations, retention, and recognition programs

• Manage a high-volume workload and multiple priorities effectively

• Demonstrate strong organizational and interpersonal skills

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role

• Some undergraduate-level education

• Excellent interpersonal and communication skills

• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)

• Familiarity with training tools and techniques

• Strong conflict resolution skills (including both customer and employee interactions)

• Effective time management, planning, and multitasking abilities

• Strong written and verbal presentation skills

• Ability to thrive in a fast-paced, professional environment

• Skilled in planning, coordination, and adapting to various learning styles

• Comfortable giving and receiving constructive feedback

• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local, state, or federal) environments

• Background in contact center operations

• Degree from an accredited two- or four-year college or university

• SHRM-SCP or equivalent HR certification

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off:Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards:Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

• Health Benefits:Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings:Secure your future with retirement savings programs, where available.

• Disability Insurance:Short-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance:Access life insurance options to safeguard your loved ones.

• Supplemental Insurance:Accident and critical illness insurance

• Career Growth:With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training:Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment:Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code:Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2025-49392

Updated Date7/17/2025

DepartmentHuman Resources Positions

ScheduleNormal Business Hours | Evenings & Weekends and Business Demands

BonusYes

Wage Description$45,000.00 - $60,000.00/Yr. | Commensurate

EducationBachelors Degree or Equivalent Combination of Education and Experience

Min. Years Experience10

Company/BrandMCI

Location : LocationUS-KS-Wichita

Career LevelMid-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time

Reports ToC-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes.

We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable.

This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Deliver general HR support in collaboration with operations teams
• Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Champion innovative HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views.  Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including both customer and employee interactions)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.