51 Information Literacy jobs in the United States
Academic Support Professional
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**Description**
**Academic Support Professional**
**Department of Teaching and Learning, College of Education**
**Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!**
**Who We Are**
The University of Colorado Colorado Springs ( (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an **Academic Support Professional** to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site with remote opportunities at supervisor discretion. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
At the base of the Rocky Mountains, Colorado Springs ( is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
**Salary** **Ran** **ge** : $46,305 - $59,749
Benefits at a Glance ( UCCS, our employees are our most valued asset. We're proud to offer:
+ Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
+ Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
+ Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
+ Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
+ Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
+ Want to know your total compensation? Use our calculator ( to get the complete picture!
**Summary**
The Academic Support Professional (ASP) will be responsible for providing coordination and support for academic, administrative, and student services functions. Work involves exercising discretion, strong analytical skills, and personal accountability to the department chairs. This position adheres to organizing and establishing work processes to ensure delivery of academic programs' educational, research, and service activities. The ASP resolves problems as they arise, exercising a high level of judgment and decision-making.
The incumbent must establish priorities in completing work assignments, exercise confidentiality, be productive with minimal supervision, and possess a broad and deep understanding of department programs; as well as engage in other opportunities within the college. The ASP will be cross trained with two other department ASPs and willing to offer support as needed.
This role will also provide administrative support to the "Accelerating Careers in Teaching" (ACT) program at UCCS, which is an innovative, low-cost, non-credit alternative teacher preparation program. This support is specific to the Department of Teaching and Learning only and will share duties with an additional Academic Support Professional.
**Essential Functions**
The duties and responsibilities of the position include, but are not limited to:
**_Department Primary Contact:_**
+ Serve as primary point of contact and professional supportfor supervisors, faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department(s).
+ Update forms and manuals as needed.
+ Create and maintain spreadsheets, reports, budgets, and records.
+ Initiate and maintain clear and consistent communication with supervisors, students, faculty, staff, and other stakeholders.
+ Respond to inquiries, providing guidance, directions, and recommendations.
+ Provide daily support of operations within department as needed, e.g., ordering supplies, upkeep of storage/copier room, conference rooms, and community spaces.
+ Route documents for signature in Adobe Sign.
+ Supervise, lead, and train student workers with tasks and functions to support the department and college.
**_Administrative support for the respective department(s):_**
+ Purchase instructional supplies and books, conference registrations, and professional memberships, with department provided procurement card.
+ Procure standard office supplies and services, including orders through CU Marketplace, copy center, and facilities.
+ Create, monitor, coordinate, and update the department teaching plans.
+ Coordinate department course schedules, room assignments, and request for course changes with appropriate campus departments.
+ Assist department chairs in planning and preparation for department meetings, retreats, events, organize agendas, order meals, transcribe meeting minutes, etc.
+ Support department accreditation and improvement efforts.
+ Assist and support with any requests and functions related to the Accelerating Careers in Teaching (ACT) development and program success.
**_Support for prospective students, current students, and alumni:_**
+ Provide general information to prospective and current students about the campus, college, program requirements and application process.
+ Clarify admissions, grading, scheduling, and graduation policies for students and respond to relevant questions.
+ Coordinate and collaborate with college and/or campus offices (ex. the Graduate School, Office of International Affairs, Admissions & Records) regarding admissions, registration, and monitoring of prospective and enrolling students: 1) to ensure the academic pursuits of prospective students, applicants, and matriculated students are progressing, 2) to support establishment of new and existing maintenance of policies and procedures, 3) to stay informed of current and changing policies and procedures, 4) and, to support the resolution of admissions and enrollment issues.
+ Provide support and communication for program cohorts.
+ Engagement and support with alumni, e.g. resolve issues with registrar/records, disseminate information, etc.
+ Maintain and update student files in data tracking system according to policies and procedures.
+ Explain policies and procedures related to course registration, adding, and dropping courses, and program withdrawal.
+ Assist and support with information, outreach, and referrals for those interested in, active in, or alumni of the Accelerating Careers in Teaching (ACT) program.
**_Assist with Administration and Finance tasks and functions:_**
+ Compile and track employment-related documents, letters of offer, and additional payment forms per department needs.
+ Enter data for lecturer appointments and their pay, then submit data to the Human Resources Liaison, to complete background check, letter of offer, and other hiring tasks.
+ Maintain, analyze, and update the COE Teaching Plan before and after census date for accurate data reporting.
+ Monitor collection, disbursement, receipt, archiving and submission of required documents.
+ Prepare, track, scan, and file employment-related contracts, receipts, and other documents.
+ Maintain and update electronic files according to policies and procedures and college-specific naming conventions.
+ Maintain, interpret, and implement university and college policies as it relates to the relevant duties.
+ Maintain, interpret, and implement university, state and federal guidelines and policies regarding student records.
+ Attend, facilitate, and host events to publicize COE programs.
+ Attend trainings as needed.
**Tentative Search Timeline**
+ Priority will be given to applications submitted by: **August 7** , **11:59 PM**
+ Potential first virtual interview dates: **Week of August 11**
+ Potential final in person interviews: **Week of August 18**
+ Potential start date: **September 1, 2025**
**Qualifications**
+ Bachelor's degree from an accredited college or university OR an Associate's degree plus related year for year professional experience is required.
+ Experience with program coordination, business operations, or administrative support is required.
+ Experience directly supporting faculty, staff, and students in a higher education setting is highly desirable.
+ Experience in Higher Education processes, including FERPA protected information is highly desirable.
UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Special Instructions to Applicants: Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #37442). Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. Official transcripts will be required upon hire. If you have technical difficulties with your application, please contact the CU Careers help desk at #5 or ( . Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: To apply, please submit the following application materials to this posting. A cover letter and a current resume. Applications received by 11:59 PM, August 7, 2025, will receive priority review, however, this position is open until filled.
**Job Category** : Professional Support Services
**Primary Location** : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40041 - COE-Teaching & Learning
**Schedule** : Full-time
**Posting Date** : Aug 4, 2025
**Unposting Date** : Ongoing Posting Contact Name: Lori Unruh Posting Contact Email: ( Position Number: 0001627
Copyright 2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency ( University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.
Academic Support Professional
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We are seeking a highly skilled and dedicated Substitute Teacher to provide academic support to our students. The ideal candidate will have excellent communication skills, be able to work independently, and possess a passion for education.
This is a fantastic opportunity for an individual who values the importance of education and is committed to making a positive impact on the lives of young people.
The successful candidate will be responsible for delivering engaging lessons, promoting student learning, and fostering a safe and inclusive classroom environment.
- Bachelor's degree in Education or related field
- Certificate of Clearance for Child Protection
- Proficiency in English (speaking, reading, writing)
Key Qualifications:
- High School Diploma or equivalent
- Certification in CPR/AED and First Aid
- Excellent time management and organizational skills
About the Role:
This position offers a unique chance to develop your teaching skills, work with diverse learners, and contribute to the growth and success of our students.
Responsibilities:
- Deliver high-quality instruction to students in assigned classrooms
- Implement regular teacher's routines and procedures
- Maintain a safe and orderly classroom environment
Academic Support Specialist
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Job Description
In the absence of regular staff members, you will provide crucial support to teachers and ensure students receive necessary guidance throughout their day.
This role offers a flexible schedule and an opportunity to contribute significantly to student education and development. If you are passionate about teaching and enjoy working with young learners, we encourage you to consider this position.
Key Responsibilities:
- Assist teachers in supporting student learning
- Ensure continuity of educational programs
- Provide emotional support to students
Required Skills and Qualifications:
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility and adaptability
Benefits:
- Flexible schedule
- Opportunity to make a positive impact on student lives
Other Opportunities:
- Professional growth and development
- Meaningful contribution to education
Lead- Academic Support
Posted today
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Job Description
Job Description
Company Description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Our Students
Walden is a broad-access institution. We teach the students we have, nurture their curiosity, and support them as they develop academic skills to reach their degree goals. Walden serves a majority female-identifying student body, with over 40% African American and Black students and over 40% White students, as well as over 15% Latino/a/x and Asian and Pacific Islander students. We proudly embrace our LGBTQIAA+, (dis)abled, and first-generation college students, working parents and caregivers, as well as military veterans, and the unique cultural, linguistic, ethnic, and religious backgrounds of all our students. Most importantly, we acknowledge the impact of intersectionality on the lives of our students, and we strive to provide community support and rigor tailored to the individuals who are our students.
OASIS
Walden’s Office of Academic Support and Instructional Services (OASIS) provides instruction to help students develop academic and professional skills for success in areas such as scholarly research, writing, study strategies, reading, and more. OASIS houses multiple teams: Content Management, Instructional Services, and Undergraduate, Graduate, and Doctoral Academic Support teams. Following Walden’s Success by Degree framework, we align our instructional support with university-wide, degree-level learning outcomes. Everyone in OASIS collaborates with teams across Walden to ensure we connect students with flexible, seamless instructional support where and when they need it.
Opportunity at a Glance
In collaboration with the Associate Dean for Instructional Services and other teams in OASIS, the Academic Help Desk Lead will develop and implement a comprehensive strategy for scalable student support services, with a primary focus on our Academic Support Help Desk. This role will lead the design and optimization of digital response systems, implement instructional technology solutions to enhance service delivery, and create efficient workflows that connect students with the right resources and services at the right time.
This position requires someone who can balance efficiency and scalability with the personalized touch and degree-level customization that defines our support services and resources. Key responsibilities include managing our digital response operations, identifying new or improved touchpoints, analyzing usage patterns to inform strategic decisions, and developing seamless pathways between self-service resources and higher-touch support options. Key traits sought for the person in this role include being collaborative, proactive, flexible, growth-minded, innovative, and organized. The person in this role will bring heart to their work with students and with colleagues.
Responsibilities/Expectations of Role:
- Oversee day-to-day operations of assigned OASIS services or products, including determining staffing needs and training requirements.
- Area of focus: OASIS Help Desk (to include self-help content, email support, faculty referral processes, and synchronous 1:1 reference appointments).
- Create and maintain a tiered support model that guides students from self-service to higher-touch options as needed, combining existing approaches and supporting launches of new touchpoints.
- Develop and implement standardized response frameworks and knowledge bases for common student inquiries.
- Evaluate and recommend technology solutions to automate routine inquiries and increase self-resolution rates.
- In alignment with OASIS instructional strategy, develop and implement a Help Desk strategy and workflow, combining existing approaches and launching new touchpoints where needed.
- Collaborate with degree teams to adjust instructional service offerings to meet student needs by degree level.
- Participate in the Instructional Service Team’s overall instructional vision for and implementation of OASIS instruction and support.
- Ensure services and instruction align with the overarching OASIS instructional strategy, quality standards, and OASIS Skills Framework.
- Oversee and manage the scheduling platform and systems used for assigned services.
- Track usage data and patterns of services and instruction to make data-informed decisions about all assigned services and products.
- Contribute to building a positive team culture and a healthy workplace in OASIS and beyond.
- Perform other duties and responsibilities for OASIS support as assigned.
Leadership Responsibilities:
- Provide ongoing quality assurance support and professional development for staff supporting assigned services.
- Stay abreast of the latest trends and best practices in the online higher education community to aid the development of innovative improvements and/or efficiencies.
Student-Facing Responsibilities:
- Provide synchronous and asynchronous instructional support to students.
- Address student concerns or issues in relation to assigned services; escalate when needed.
Project-Based Responsibilities:
- Participate in other opportunities in the instructional services vertical, including instructional design, content creation, working group participation, and/or other specialized academic support tasks or projects.
- Participate in thought-leadership opportunities in alignment with OASIS strategic priorities.
OASIS Service Responsibilities:
- Participate in cross-OASIS and All-Staff meetings and stay engaged with MS Teams communication.
- Serve on committees, working groups, and/or ad-hoc collaborative teams in and/or outside of OASIS.
- Actively participate in the OASIS Strategy Check-In group.
- Participate in professional development opportunities.
- Value working with individuals from diverse cultural and professional backgrounds.
- Strong problem-solving, collaboration, organizational, and communication skills.
- Ability to adapt well to change in a fast-paced environment based on students’ needs.
- Master's degree in instructional design, educational technology, online learning, or related field required; earned ALA-accredited Master of Library Science/Master of Library Information Science preferred.
- Experience leading and/or working with a team to provide instructional support to students in online educational programs, particularly in a university cocurricular instructional department, required; experience managing a help desk preferred.
- Experience with data collection and reporting, including regular use of data management tools (Tableau, Power BI, Qualtrics, and/or Microsoft Excel), required.
- Experience with Springshare products or similar tools required.
- Availability for flexible scheduling that may include nights and weekends when needed to meet student needs.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Academic Support Specialist
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Job Description
Position: Academic Support Specialist | Paraprofessional
Location: Woodridge Interventions | 2221 64th St. | Woodridge, IL 60517
Salary: $20.00 per hour
Job Type: Full-time
About Us :
Located on the campus of Woodridge Interventions in Woodridge, Illinois, the Naperville Bridge School (The Bridge) is a public/private partnership between Naperville (IL) School District 203 and Abraxas Youth & Family Services. The Bridge is designed for delivering education services to Naperville District 203 students who are determined to need Special Education services or an Alternative Learning Opportunity Program (ALOP). Our Bridge programs focus on four integral areas of service: Education, Behavior Modification, Social Skills Acquisition (Emotional Support), and Re-Integration/Transition. Our approach is to tailor services to best meet the targeted outcomes desired. To that end, the Bridge creates an individualized approach and system of services that best meet the specific needs of our students.
Due to the needs of students at the Naperville Bridge School, academic supports are needed. A majority of the students attending the Bridge have academic challenges and deficiencies in credit attainment. The Academic Support Specialist would help provide individualized academic and social/emotional support to students through in classroom and pull out opportunities where needed.
Benefits & Perks:
We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.
- Medical & Dental & Vision Insurance
- Flexible Spending Accounts
- Basic Life & Short-Term Disability Insurance
- 401(k)
- Life Assistance Program (LAP)
- Tuition Assistance Program
- Paid Time Off (PTO) * Paid Holidays * Paid Training
- Advancement Opportunities
Academic Support Specialist | Job Responsibilities:
- Provide a full range of educational, recreational and therapeutic services directed toward the education and well-being of students
- Substitute teaching as needed for other classroom-based academic classes such as Science, Mathematics, English, and Social Sciences
- Participate and supervise students throughout their daily activities
- Provide leadership and serve as a role-model for students in their academic activities
- Provide safety and care to our students throughout the school day
- Report significant changes in behavior, attitude or physical condition to supervisors and social workers
- Interact with educational and therapeutic staff to ensure overall goals are accomplished
- Participate in staff meetings regarding students and daily events
- Provide individualized one-on-one academic assistance in a variety of subjects for students with Individualized Education Plans (IEP) in order to achieve a level of performance and comprehension that is in line with IEP goals and expectations
- Assist in planning, organizing and facilitating in-school activities/events as well a off-campus field trips
- Work alongside the social workers on the transition team to encourage and facilitate involvement in outside educational, transitional, and work-based programs
- Provide supervision and transportation to/from other various activities, organized sports, and after school programs that our students participate in
- Serve as the instructor for online learning classes of multiple subjects such as Consumer Education, History, Algebra, Geometry, Cosmetology, Theatre, English, etc. This also entails:
- Taking attendance
- Keeping track of and reporting student grades
- Providing further instruction and/or assistance with unfamiliar topics
- Monitoring the progress and activity of each individual student
Minimum Requirements:
- Bachelor’s degree from an accredited four year college/university.
- Paraprofessional license with the Illinois State Board of Education (ISBE) or willingness to obtain - Substitute teaching license with ISBE or willingness to obtain.
- Ability to work with computers and the necessary software typically used by the department.
Other Qualifications:
- At least twenty-one (21) years of age.
- Criminal clearances (State Police, Local, FBI, DCFS and National Sex Offender Registry clearances).
- Non-communicable diseases physical exam.
- Valid driver's license.
- Successful completion of a pre-employment drug screening.
- Successful completion of orientation training.
- Must pass both federal and state background checks which screen for crimes including, but not limited to drug related crimes, violent crimes, sexual abuse, domestic violence, child abuse, and repeated misdemeanors.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to talk or hear. The employee is regularly required to stand, walk, sit, handle or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The employee is occasionally required to reach with hands and arms and use legs to lift/move up to 50 lbs. or more.
Ability to participate in and supervise therapeutic recreation activities structured for children and adolescents.
May be required to intervene with and/or physically manage aggressive clients as trained by the Crisis Prevention Institute.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The staff must work both alone and closely with others and may be subject to verbal and/or physical confrontation initiated by the students.
While performing the duties of the job, the staff is occasionally exposed to outside weather.
The noise level in the work place is usually moderate.
Why Should You Consider Abraxas?
At Abraxas , we celebrate the richness of our diverse employees and the communities we serve. We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas , everything we do centers around people. That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness. Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us!
Equal Opportunity Employer
Abraxas Youth & Family Services , an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others. Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree. If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you.
We are Hiring and We Want You on Our Team!
Thank you for your interest in a rewarding career at Abraxas Youth & Family Services. We hope you consider applying for employment with us!
If you have any questions, you can contact us by email at
About Company:
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Lead- Academic Support
Posted today
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Job Description
Job Description
Company Description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Our Students
Walden is a broad-access institution. We teach the students we have, nurture their curiosity, and support them as they develop academic skills to reach their degree goals. Walden serves a majority female-identifying student body, with over 40% African American and Black students and over 40% White students, as well as over 15% Latino/a/x and Asian and Pacific Islander students. We proudly embrace our LGBTQIAA+, (dis)abled, and first-generation college students, working parents and caregivers, as well as military veterans, and the unique cultural, linguistic, ethnic, and religious backgrounds of all our students. Most importantly, we acknowledge the impact of intersectionality on the lives of our students, and we strive to provide community support and rigor tailored to the individuals who are our students.
OASIS
Walden’s Office of Academic Support and Instructional Services (OASIS) provides instruction to help students develop academic and professional skills for success in areas such as scholarly research, writing, study strategies, reading, and more. OASIS houses multiple teams: Content Management, Instructional Services, and Undergraduate, Graduate, and Doctoral Academic Support teams. Following Walden’s Success by Degree framework, we align our instructional support with university-wide, degree-level learning outcomes. Everyone in OASIS collaborates with teams across Walden to ensure we connect students with flexible, seamless instructional support where and when they need it.
Opportunity at a Glance
In collaboration with the Associate Dean for Instructional Services and other teams in OASIS, the Academic Help Desk Lead will develop and implement a comprehensive strategy for scalable student support services, with a primary focus on our Academic Support Help Desk. This role will lead the design and optimization of digital response systems, implement instructional technology solutions to enhance service delivery, and create efficient workflows that connect students with the right resources and services at the right time.
This position requires someone who can balance efficiency and scalability with the personalized touch and degree-level customization that defines our support services and resources. Key responsibilities include managing our digital response operations, identifying new or improved touchpoints, analyzing usage patterns to inform strategic decisions, and developing seamless pathways between self-service resources and higher-touch support options. Key traits sought for the person in this role include being collaborative, proactive, flexible, growth-minded, innovative, and organized. The person in this role will bring heart to their work with students and with colleagues.
Responsibilities/Expectations of Role:
- Oversee day-to-day operations of assigned OASIS services or products, including determining staffing needs and training requirements.
- Area of focus: OASIS Help Desk (to include self-help content, email support, faculty referral processes, and synchronous 1:1 reference appointments).
- Create and maintain a tiered support model that guides students from self-service to higher-touch options as needed, combining existing approaches and supporting launches of new touchpoints.
- Develop and implement standardized response frameworks and knowledge bases for common student inquiries.
- Evaluate and recommend technology solutions to automate routine inquiries and increase self-resolution rates.
- In alignment with OASIS instructional strategy, develop and implement a Help Desk strategy and workflow, combining existing approaches and launching new touchpoints where needed.
- Collaborate with degree teams to adjust instructional service offerings to meet student needs by degree level.
- Participate in the Instructional Service Team’s overall instructional vision for and implementation of OASIS instruction and support.
- Ensure services and instruction align with the overarching OASIS instructional strategy, quality standards, and OASIS Skills Framework.
- Oversee and manage the scheduling platform and systems used for assigned services.
- Track usage data and patterns of services and instruction to make data-informed decisions about all assigned services and products.
- Contribute to building a positive team culture and a healthy workplace in OASIS and beyond.
- Perform other duties and responsibilities for OASIS support as assigned.
Leadership Responsibilities:
- Provide ongoing quality assurance support and professional development for staff supporting assigned services.
- Stay abreast of the latest trends and best practices in the online higher education community to aid the development of innovative improvements and/or efficiencies.
Student-Facing Responsibilities:
- Provide synchronous and asynchronous instructional support to students.
- Address student concerns or issues in relation to assigned services; escalate when needed.
Project-Based Responsibilities:
- Participate in other opportunities in the instructional services vertical, including instructional design, content creation, working group participation, and/or other specialized academic support tasks or projects.
- Participate in thought-leadership opportunities in alignment with OASIS strategic priorities.
OASIS Service Responsibilities:
- Participate in cross-OASIS and All-Staff meetings and stay engaged with MS Teams communication.
- Serve on committees, working groups, and/or ad-hoc collaborative teams in and/or outside of OASIS.
- Actively participate in the OASIS Strategy Check-In group.
- Participate in professional development opportunities.
- Value working with individuals from diverse cultural and professional backgrounds.
- Strong problem-solving, collaboration, organizational, and communication skills.
- Ability to adapt well to change in a fast-paced environment based on students’ needs.
- Master's degree in instructional design, educational technology, online learning, or related field required; earned ALA-accredited Master of Library Science/Master of Library Information Science preferred.
- Experience leading and/or working with a team to provide instructional support to students in online educational programs, particularly in a university cocurricular instructional department, required; experience managing a help desk preferred.
- Experience with data collection and reporting, including regular use of data management tools (Tableau, Power BI, Qualtrics, and/or Microsoft Excel), required.
- Experience with Springshare products or similar tools required.
- Availability for flexible scheduling that may include nights and weekends when needed to meet student needs.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
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Academic Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Salary Range: $60,000 - $68,000 - depending on experience and qualifications
Position Summary:
Under the supervision and in coordination with the Director of Academic Support, the Academic Support Specialist is responsible for coordinating and providing academic support programs and services for all Rosalind Franklin University of Medicine and Science (RFUMS) students. S/He will also be responsible for wellness programming initiatives within the Division of Student Success and Wellness and will assist in other University-wide events.
Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation/ personal leave, 15 sick days, and 9 paid holidays, paid winter break, plus two floating holidays.
Who We Are:
Rosalind Franklin University is comprised of six Schools: the Chicago Medical School, College of Health Professions, Dr. William M. Scholl College of Podiatric Medicine, the College of Pharmacy, the College of Nursing, and the School of Graduate and Postdoctoral Studies. Rosalind Franklin University enrolls approximately 2,000 students per academic year, and is supported by 850 full-time and part-time faculty and 338 staff members. Founded in 1912, Rosalind Franklin University has educated more than 16,000 medical and advanced health sciences degree graduates in the United States and worldwide.
Rosalind Franklin University of Medicine and Science promotes a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
Essential Duties and Responsibilities:
- Schedule and train all small group tutors and are responsible for the budget management of the Peer Tutoring program.
- Participate and coordinate the selection and hiring of small group tutors.
- Create professional development opportunities to assist peer tutors and instructors in teaching pedagogy techniques for interactive learning.
- Work closely with each individual academic program to establish specific needs for academic support opportunities.
- Provide individual academic advising and counseling for students in academic difficulty.
- Monitor individual student progression and evaluations.
- Serve on the academic progression boards within the academic departments.
- Provide academic support services including, but not limited to, time management, study skills, test-taking skills, and school-life balance.
- Assist students with career exploration and career preparation (CVs, Personal Statements, etc.)
- Develop new academic support programming based on the needs of the student community.
- Serve on wellness committees to support health and well-being initiatives.
- Plan and coordinate wellness events; deliver presentations on wellness-related topics.
- Must be comfortable with public speaking and large group presentations.
- Assist with new student orientation planning and implementation throughout the year, the largest of which includes approximately 600 new students.
- As a member of the Division of Student Success and Wellness, s/he will work cooperatively in Division-wide and University-wide programming efforts (graduation, annual ceremonies, etc.)
- Serve on Division and University committees.
- Perform other related duties as assigned or delegated
Conditions of Employment
- Must achieve satisfactory results from a background check.
Required Education and Experience:
• Bachelor’s Degree in Education or related field.
• Prior student affairs experience working in a medical/health care educational setting and/or experience working with professional or graduate level students.
• 3-5 years of experience in teaching and learning techniques and methodology.
• Strong foundation in student development theory.
Required Knowledge, Skills, and Abilities:
- Exceptional organizational and planning skills.
- Computer skills proficiency with Microsoft Office Suite
- Ability to give interactive and engaging presentations to large and small groups of people.
- Knowledge of event planning, marketing, and implementation concepts and techniques.
- Knowledge of applicable university, state, and federal laws, regulations, policies, and procedures (including FERPA).
- Strong verbal, written, and interpersonal communication skills.
- Ability to effectively work with a diverse population.
Preferred Qualifications:
- Master’s degree in Student Affairs Administration, Education, or related field.
Typical Physical Demands and Working Conditions:
- Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation.
- Work is performed in a typical office environment and will be conducted in a climate-controlled office with extensive use of computers, telephones, and other office equipment.
- Work is of a light physical demand, with duties being performed while sitting, standing, or occasionally stooping.
EOE, including Disability / Vets
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An incumbent in this class typically reports to a technical supervisor and may supervise work study students. Incumbents assigned to laboratories are responsible for preparing the laboratories and learning materials for use by the students and for tutoring students and assisting the teacher during class. Incumbents assigned to an academic center are responsible for organizing tutoring and testing services and may assist students with tutoring.
Principal Accountabilities
PRINCIPAL ACCOUNTABILITIES FOR LABORATORIES:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up laboratories and prepares any necessary materials (chemical solutions, computers, etc.) and equipment depending on the particular discipline involved. May dispose of any toxic waste resulting from laboratory use.
2. Assists instructors during laboratory sessions by monitoring, scoring, and evaluating tests, and administering make-up tests.
3. Provides special tutoring to students where needed.
4. Administers and delivers to instructors administrative materials, such as course outlines, attendance policies, and laboratory schedules.
5. Performs special projects for the College administrators as assigned, such as registering of students, assisting with computer programs, and repair and maintenance of specialized equipment.
6. May be assigned the responsibility of repairing electronic equipment at the campus.
7. Performs other related duties as required.
PRINCIPAL ACCOUNTABILITIES FOR ACADEMIC CENTERS:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up the academic center, including ordering and/or preparing any necessary materials (computers, test booklets, etc.) and equipment. Ensures that the computers have appropriate software loaded. Troubleshoots any problems with the centers' equipment.
2. Coordinates the schedules of faculty members and tutors in the center for both tutoring and/or testing.
3. Schedules students for tutoring and/or testing appointments. Ensures there is appropriate coverage in the center for the students' needs. Monitors and assists students with checking-in and checking-out of the center.
4. Provides assistance to students in the academic center. Informs students of the appropriate procedures in the center.
5. Handles inquiries regarding scheduling information, directions to the Center, phone numbers to call, etc. Schedules operating hours.
6. Maintains confidentiality and security of all testing and tutoring materials, records, schedules, and all data related to the campus Academic Center services. Maintains files/records on all data.
7. Creates fliers or brochures to advertise the center's hours, operations, and procedures as needed.
8. May provide tutoring assistance to student's as needed.
9. Performs other related duties as required.
Knowledge Skills and Abilities
FOR LABORATORIES:
Knowledge of teaching methods and techniques.
Knowledge of relevant subject matter in the particular discipline (e.g., chemistry, mathematics, computer science, accounting, English and auto mechanics, etc.)
Knowledge of related equipment to be used in the specific laboratory.
Skill in the use of relevant technical equipment.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
FOR ACADEMIC CENTERS:
Knowledge of teaching methods and techniques.
Knowledge of word processing, spreadsheet, and database software.
Skill in the use of relevant technical equipment.
Excellent organizational, decision-making, critical thinking, and communication skills.
Ability to make decisions and problem solve independently.
Ability to multi-task and to function independently.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
Minimum Qualifications
Associate degree in a relevant field and two (2) years of relevant experience; or other equivalent combination of education and experience.
Academic Support Assistant (Testing Center)
Posted today
Job Viewed
Job Description
An incumbent in this class typically reports to a technical supervisor and may supervise work study students. Incumbents assigned to laboratories are responsible for preparing the laboratories and learning materials for use by the students and for tutoring students and assisting the teacher during class. Incumbents assigned to an academic center are responsible for organizing tutoring and testing services and may assist students with tutoring.
Principal Accountabilities
PRINCIPAL ACCOUNTABILITIES FOR LABORATORIES:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up laboratories and prepares any necessary materials (chemical solutions, computers, etc.) and equipment depending on the particular discipline involved. May dispose of any toxic waste resulting from laboratory use.
2. Assists instructors during laboratory sessions by monitoring, scoring, and evaluating tests, and administering make-up tests.
3. Provides special tutoring to students where needed.
4. Administers and delivers to instructors administrative materials, such as course outlines, attendance policies, and laboratory schedules.
5. Performs special projects for the College administrators as assigned, such as registering of students, assisting with computer programs, and repair and maintenance of specialized equipment.
6. May be assigned the responsibility of repairing electronic equipment at the campus.
7. Performs other related duties as required.
PRINCIPAL ACCOUNTABILITIES FOR ACADEMIC CENTERS:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up the academic center, including ordering and/or preparing any necessary materials (computers, test booklets, etc.) and equipment. Ensures that the computers have appropriate software loaded. Troubleshoots any problems with the centers' equipment.
2. Coordinates the schedules of faculty members and tutors in the center for both tutoring and/or testing.
3. Schedules students for tutoring and/or testing appointments. Ensures there is appropriate coverage in the center for the students' needs. Monitors and assists students with checking-in and checking-out of the center.
4. Provides assistance to students in the academic center. Informs students of the appropriate procedures in the center.
5. Handles inquiries regarding scheduling information, directions to the Center, phone numbers to call, etc. Schedules operating hours.
6. Maintains confidentiality and security of all testing and tutoring materials, records, schedules, and all data related to the campus Academic Center services. Maintains files/records on all data.
7. Creates fliers or brochures to advertise the center's hours, operations, and procedures as needed.
8. May provide tutoring assistance to student's as needed.
9. Performs other related duties as required.
Knowledge Skills and Abilities
FOR LABORATORIES:
Knowledge of teaching methods and techniques.
Knowledge of relevant subject matter in the particular discipline (e.g., chemistry, mathematics, computer science, accounting, English and auto mechanics, etc.)
Knowledge of related equipment to be used in the specific laboratory.
Skill in the use of relevant technical equipment.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
FOR ACADEMIC CENTERS:
Knowledge of teaching methods and techniques.
Knowledge of word processing, spreadsheet, and database software.
Skill in the use of relevant technical equipment.
Excellent organizational, decision-making, critical thinking, and communication skills.
Ability to make decisions and problem solve independently.
Ability to multi-task and to function independently.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
Minimum Qualifications
Associate degree in a relevant field and two (2) years of relevant experience; or other equivalent combination of education and experience.
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Posted 13 days ago
Job Viewed
Job Description
An incumbent in this class typically reports to a technical supervisor and may supervise work study students. Incumbents assigned to laboratories are responsible for preparing the laboratories and learning materials for use by the students and for tutoring students and assisting the teacher during class. Incumbents assigned to an academic center are responsible for organizing tutoring and testing services and may assist students with tutoring.
Principal Accountabilities
PRINCIPAL ACCOUNTABILITIES FOR LABORATORIES:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up laboratories and prepares any necessary materials (chemical solutions, computers, etc.) and equipment depending on the particular discipline involved. May dispose of any toxic waste resulting from laboratory use.
2. Assists instructors during laboratory sessions by monitoring, scoring, and evaluating tests, and administering make-up tests.
3. Provides special tutoring to students where needed.
4. Administers and delivers to instructors administrative materials, such as course outlines, attendance policies, and laboratory schedules.
5. Performs special projects for the College administrators as assigned, such as registering of students, assisting with computer programs, and repair and maintenance of specialized equipment.
6. May be assigned the responsibility of repairing electronic equipment at the campus.
7. Performs other related duties as required.
PRINCIPAL ACCOUNTABILITIES FOR ACADEMIC CENTERS:
An incumbent may perform any combination of the below listed accountabilities:
1. Sets up the academic center, including ordering and/or preparing any necessary materials (computers, test booklets, etc.) and equipment. Ensures that the computers have appropriate software loaded. Troubleshoots any problems with the centers' equipment.
2. Coordinates the schedules of faculty members and tutors in the center for both tutoring and/or testing.
3. Schedules students for tutoring and/or testing appointments. Ensures there is appropriate coverage in the center for the students' needs. Monitors and assists students with checking-in and checking-out of the center.
4. Provides assistance to students in the academic center. Informs students of the appropriate procedures in the center.
5. Handles inquiries regarding scheduling information, directions to the Center, phone numbers to call, etc. Schedules operating hours.
6. Maintains confidentiality and security of all testing and tutoring materials, records, schedules, and all data related to the campus Academic Center services. Maintains files/records on all data.
7. Creates fliers or brochures to advertise the center's hours, operations, and procedures as needed.
8. May provide tutoring assistance to student's as needed.
9. Performs other related duties as required.
Knowledge Skills and Abilities
FOR LABORATORIES:
Knowledge of teaching methods and techniques.
Knowledge of relevant subject matter in the particular discipline (e.g., chemistry, mathematics, computer science, accounting, English and auto mechanics, etc.)
Knowledge of related equipment to be used in the specific laboratory.
Skill in the use of relevant technical equipment.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
FOR ACADEMIC CENTERS:
Knowledge of teaching methods and techniques.
Knowledge of word processing, spreadsheet, and database software.
Skill in the use of relevant technical equipment.
Excellent organizational, decision-making, critical thinking, and communication skills.
Ability to make decisions and problem solve independently.
Ability to multi-task and to function independently.
Good interpersonal, communication, and organizational skills.
Ability to communicate effectively, both orally and in writing.
Minimum Qualifications
Associate degree in a relevant field and two (2) years of relevant experience; or other equivalent combination of education and experience.