2,383 Infrastructure Analyst jobs in the United States

• Maintain the virtual environment and Cisco UCS blade infrastructure.
• Manage a windows domain environment.
• Implementation and support of Active Directory (AD) architecture to support role-based access and systems access controls.
• Implementation of security controls in a Microsoft Windows environment including Group Policy Objects (GPOs)
• Manage O365 (SharePoint, Exchange, OneDrive, Teams)
• Install and maintain new and existing servers, building and deployment of systems images, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Provide support per request from team members and system users. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures using root cause analysis practices. Coordinate and communicate with impacted organizations.
• Perform periodic KPI reporting to support capacity planning.
• Develop documentation to include systems architecture, maintenance and operations procedures.
• Manage hardware and software load balancing technologies.
• Familiar with scripting via PowerShell
• Follows ITIL framework / best practices.
• Implement solutions to optimize the infrastructure operations, and for conducting research and development to ensure continual innovation as needed.
• Apply OS patches and upgrades on a regular basis and participate in patching and on call rotation.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Familiarity with policies and standards regarding IT security

• Associate degree in computer science or management information systems required, Bachelor's degree in computer science or related field preferred.
• Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTIA certifications preferred.

• At least 2 years of experience maintaining servers and systems.
• The ideal candidate will have experience with the following:
• Enterprise licensing models and annual true-up reporting M
• Microsoft Technologies: Windows Server 2016/2019/2022, MECM, IIS, SQL Clustering, Client Operating Systems
• Virtualization technologies: VMware
• Experience with IT Operations Process models
• Strong experience in hardware engineering, performance analysis, engineering, and data center operations including standup and maintenance.
• Experience with systems security analysis, controls design and implementation
• Understanding of networking technology fundamentals
• Understanding and demonstrated experience with Active Directory Domain Services; ADUC, ADSS, ADFS, DFS, GPOs, DHCP and DNS.
• Understands purpose, use and implement SSL and other encrypted technology.
• Experience in the 3PL; warehousing (WMS), transportation (TMS), Omni-channel, and fulfillment industry is preferred.

• Ability to travel up to 10% to provide site support as needed.
• Knowledge of Enterprise Architectures
• Knowledge with Change Management processes
• Strong communications skills, both verbal and written
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Demonstrates strong problem solving / troubleshooting abilities.
• Demonstrates ability to create scripts to solve business needs and challenges.

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
  
• Annual bonus eligibility
  
• 401(k) match
  
• Vacation and holiday pay
  
• Employee assistance and identity theft protection
  
• Career development and opportunity for internal promotions
  
• Tuition reimbursement for further education
  
• Company paid life insurance and short term disability
  

• This is a full-time position
• Company is in Westchester, NY
• Position is ONSITE 3 days per week
• Must have 5 + yrs experience
• Good PC/NETWORK Skills
• Company has an MSP firm handling day to day/basic issues
• Should be hands on
• Job will include pre-acquisition due diligence and support on Portfolio Company projects, so any due diligence experience is a +
• this person will deal with C level executives
• will report into a Head of IT

Job Description

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

The Infrastructure Analyst is responsible for maintaining a reliable, secure, and efficient server and storage infrastructure. This role includes overseeing the deployment, configuration, maintenance, and monitoring of IT infrastructure, encompassing servers, storage, and cloud services. A successful Infrastructure Analyst should be detail-oriented, an excellent problem solver, and able to communicate technical concepts effectively to non-technical stakeholders.

Key Responsibilities

Server, Storage & Cloud Management

• Install, configure, and maintain server hardware and software, ensuring optimal performance and uptime. Manage both VMWare and Hyper-V virtual environments.
• Design, manage, and optimize storage systems, ensuring data integrity, availability, and efficient utilization.
• Deploy, manage, and troubleshoot cloud infrastructure (e.g., AWS, Azure, Google Cloud), ensuring seamless integration with on-premise systems. Manage movement of identified systems for on-premise to cloud infrastructures.
• Manages backup and recovery scenarios; Implement and manage backup and disaster recovery plan
• Conducts hardware and software life-cycle updates.
• Ensures infrastructure security and connectivity.
• Monitors performance and tunes as needed.

User & Access Management

• Sets up user accounts, permissions, and passwords.
• Resolves problems reported by end users related to access or connectivity.

Application & Third-Party Support

• Supports and administers third-party applications tied to infrastructure operations.

Asset & Documentation Management

• Maintains asset inventory and lifecycle information for all equipment.
• Maintains, tags, and documents cabling systems, equipment racks, cabinets, racking systems, backboards, and telephony circuits.
• Manages asset moves, adds, and changes.
• Other Responsibilities

• Other responsibilities as required for evolving business needs.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field or relevant job-related experience

Experience

• 3-5 years of experience in system administration or a similar role.
• Strong knowledge of server hardware, storage solutions, and cloud services.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in scripting languages
• Familiarity with ITIL best practices.

Skills

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
• Ability to set up and configure server and network hardware.
• Familiarity with backup and recovery software and methodologies.
• Knowledge or experience with:
• Cloud Management (e.g., AWS, Azure, Google Cloud)
• VMWare
• Hyper-V
• Citrix XenApp
• Microsoft Active Directory
• Office 365

Competencies

• Excellent at organizing, prioritizing, and multitasking.
• Effective communication skills for interacting with internal teams and end-users.
• Ability to travel regularly (up to 25%) within the region.

Working Conditions (Physical demands)

• Availability to be on-call 24/7 and work weekends as needed.
• Capability to lift and install electronic equipment up to 50 lbs.
• Ability to work in a manufacturing plant environment.

Pay:

$80,000-$110,000 a year*

*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.

This role offers a hybrid work schedule

Overview:

We are seeking a highly organized and detail-oriented Infrastructure Analyst II to join the Software Management Team within our End User Computing division. This role focuses on supporting the software lifecycle, addressing security vulnerabilities, and ensuring seamless software operations across the organization.

Primary Responsibilities:

Software Product Lifecycle Management:

• Oversee and manage the lifecycle of software products, including updates, upgrades, and end-of-life processes.

Troubleshooting & Security Management:

• Research, analyze, and resolve software and security patch issues.

• Manage software vulnerability assessments and remediation processes.

Collaboration & Support:

• Work closely with end users, software owners, and technical teams to ensure optimal software performance and compliance.

• Communicate effectively with stakeholders to address software-related challenges.

Education and Experience Required:

Minimum of 4 years’ higher education and/or work experience

Strong understanding of: SCCM/Intune, Software packaging, Application ownership, Windows Operating Systems, Microsoft Office

Education and Experience Preferred:

Bachelor’s degree in technology-related field

Minimum of 5 years’ higher education and/or work experience

Certifications or special training in related technologies

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Primary Talent Partners has a new contract opening for a Infrastructure Analyst II with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension.

Pay: $43.38 - $48.38/hr ; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:

• Provide enterprise level support of IT infrastructure technologies needed for critical business' operations applications, such as SCADA Systems and Control Center operations, under regulatory compliance requirements (NERC CIP and TSA) and specific Cybersecurity Standards.
• These technologies include, but are not limited to automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and a variety of operations and business critical software solutions. Integrate software to enable usage, support, monitoring, cybersecurity and regulatory compliance of various hardware and software technologies.
• Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.
• Serve as a key member for the Automation Data Management and Integration team. Assisting with delivering and managing critical infrastructure using automation. The focus would be on working with each team supporting critical infrastructure to assist them in identifying areas where automation can help them in meeting their own goals.

• 4+ years in systems infrastructure including experience in scripting, building, testing and deploying automated installs
• Experience creating custom scripts to drive software installs, software uninstalls and custom BigFix Tasks/Fixlets
• Familiarity with PowerShell, JavaScript, and shell script
• Experience with Robotic Process Automation tools (Tungsten RPA, UiPath, Microsoft Power Automate)
• Experience with Microsoft SQL Server
• Ability to thoroughly document work processes, communicate, and adhere to written processes.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Excellent analytical and problem-solving skills
• Strong inter-personal skills (listening, conflict management, approachability, negotiations).
• Able to work cohesively within a team environment, both onsite and remotely.
• Must have the able to work independently without direct onsite supervision.

• 4+ years in systems infrastructure including experience in scripting, building, testing and deploying automated installs
• Experience creating custom scripts to drive software installs, software uninstalls and custom BigFix Tasks/Fixlets
• Familiarity with PowerShell, JavaScript, and shell script
• Experience with Robotic Process Automation tools (Tungsten RPA, UiPath, MS Power Automate)
• Experience with MS SQL Server
• Ability to thoroughly document work processes, communicate, and adhere to written processes.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Excellent analytical and problem-solving skills
• Strong inter-personal skills (listening, conflict management, approachability, negotiations).
• Able to work cohesively within a team environment, both onsite and remotely.
• Must have the able to work independently without direct onsite supervision.

Description

This role is an experienced Cloud/Voice System Analyst with deep expertise in RingCentral UCaaS and NICE Contact Center solutions. The candidate will support and manage enterprise-level cloud and on-premises voice infrastructure. This role will play a critical role in support, optimization, and continuous improvement of our voice and contact center systems, ensuring seamless communication across the organization. This is a hybrid position.

Major Duties and Responsibilities

• Act as the subject matter expert (SME) for RingCentral UCaaS and NICE CXone platforms, including configuration, support, and vendor escalation.
• Manage and maintain voice services including call routing, IVR flows, call queues, auto-attendants, and agent assignments in RingCentral and NICE.
• Monitor and troubleshooting call quality issues, user experience, and system availability.
• Perform root cause analysis and resolution of Tier 2/Tier 3 support tickets related to voice systems.
• Support voice infrastructure integrations including CRM, ticketing systems (e.g., ServiceNow), and Microsoft Teams.
• Collaborate with networking and security teams to ensure voice traffic is prioritized and secured across the enterprise.
• Document system configurations, workflows, and support procedures.
• Support and manage legacy on-premises voice systems during transition phases, including analog-to-VoIP migrations.
• Create dashboards, reports, and KPIs related to contact center performance using NICE analytics.
• Train and support end-users and internal helpdesk teams

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze's Core Values: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Requirements

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent
• Minimum 5+ years of experience supporting cloud and on-premises voice systems in enterprise environments.
• Minimum 2+ years of direct experience with RingCentral and NICE CXone (or equivalent cloud contact center platforms).
• Experience managing user provisioning, number porting, and E911 services in cloud voice platforms.
• Hands-on experience with telecom/carrier relationships.
• Strong troubleshooting skills and familiarity with MOS scores, packet captures, and diagnostic tools.

Preferred Qualifications

• Certifications: RingCentral Communications Specialist, NICE CXone Certified Administrator, or equivalent.
• Experience with Microsoft Teams Phone System, Zoom Phone, or legacy PBX systems (Cisco, Avaya, Mitel).
• Familiarity with PowerShell, APIs, or automation scripts for provisioning and reporting.
• Experience with workforce management, call recording, and quality monitoring within NICE CXone.
• Exposure to ITIL practices and ticketing systems such as ServiceNow or Jira.

Demonstrated Knowledge

• In-depth knowledge of VoIP, SIP, RTP, call signaling, QoS, and WAN/LAN networking as it pertains to voice traffic.
• Strong documentation and communication skills.
• Excellent communication and interpersonal skills.
• Analytical thinker with a proactive approach to solving issues.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Strong team player with a customer service mindset.

Communication Skills

Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit an stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The starting salary range for this position is: $66,000 -$0,000. This range reflects the base starting salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as 20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

Job DescriptionJob Description

Overview

CTG is seeking to fill an Infrastructure Analyst III opening for our client in Buffalo, NY.

Location: Buffalo, NY
Duration: 12 months

Overview:
The Infrastructure Analyst III will be responsible for completing activities related to complex installations, configuration, operation, and maintenance of systems hardware and software, along with related infrastructure. This role ensures adherence to organizational values, enabling staff and partners to effectively utilize technology.

Primary Responsibilities:

• Respond to and resolve help desk escalations based on previous incident outcomes.
• Create trending information of system issues to support efforts to address identified problems through analysis.
• Develop and document procedures for work order and request-based tasks.
• Resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues effectively.
• Utilize advanced diagnostic tools for troubleshooting technical issues.
• Execute systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
• Schedule maintenance changes to mitigate operational risk.
• Participate in project work as a member of cross-functional teams; lead the technical team within a project and contribute to design efforts.
• Provide coaching to less experienced staff on processes and technologies.
• Complete scheduled evening responsibilities.
• Document and initiate procedures for maintenance tasks and other needs for reference.
• Identify opportunities for automation or improvement of SOP and maintenance tasks to enhance efficiency.
• Understand and adhere to the company’s risk and regulatory standards, policies, and controls, identifying risk-related issues for escalation to management.
• Promote an inclusive environment that reflects the company brand.
• Maintain internal control standards, ensuring timely implementation of internal and external audit points and addressing issues raised by external regulators.
• Complete other related duties as assigned.

Scope of Responsibilities:
The Infrastructure Analyst III will work closely with technical teams, project stakeholders, and customers to ensure optimal system performance and support organizational objectives.

Supervisory/Managerial Responsibilities:
This position may involve leading technical teams on projects and providing mentorship to less experienced staff.

Education and Experience Required:

• Minimum of 6 years of higher education and/or relevant work experience.
• Experience in reading and understanding technical information.
• Detail-oriented with strong written and verbal communication skills.
• Proven ability to communicate technical information within a team and to management.
• Strong customer focus with the ability to manage multiple work priorities.

Education and Experience :

• Bachelor’s degree in a technology-related field.
• Minimum of 7 years of higher education and/or relevant work experience.
• Certifications or special training in related technologies.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or -based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!