11,883 Infrastructure IT jobs in the United States

Job Description

Network Infrastructure Support Specialist

InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.

We are looking for a Network Infrastructure Support Specialist who is at an expert level with supporting Windows-based workstations, printer, and servers. This would include management of Active Directory at an enterprise level over users and computers in a Microsoft Domain. Additionally, Dynamic Host Configuration Protocol (DHCP) and Domain Name Service (DNS) configuration and maintenance is an integral part of this position.
A strong candidate for this position will have a several years’ experience with managing servers and related support equipment. Additionally, a strong candidate will have familiarity with configuring networking equipment including routers, firewalls, and switches. Of particular interest is best practices for an appropriate level of security for these devices, and efficient set up of VLANs. These duties account for close to 70% of effort in a typical work day. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!

Our core principals as an organization motivate us to seek candidates with a history of:
• Providing phenomenal service to customers
• Passion for learning new technology
• Ability to communicate effectively with both technical and non-technical customers
• Self-driven with high levels of personal responsibility and accountability
• Ability to keep cool and collected when dealing with critical issues
• High sense of urgency
• Outstanding problem solving and critical thinking skills
• Excellent interpersonal, written, and oral communication skills
• Type at least 40 to 50 words per minute

More Specific Qualifications for the open position with InTegriLogic:
• 5+ years' experience configuring and repairing Microsoft Windows-based computers including:
o Windows Desktop Operating Systems from Windows 7 to most current version
o Windows Server Operating Systems from Windows Server 2008 to most current version
o Office versions from Office 2010 to most current version
o Network and local printing
o Imaging and maintaining base images
• 3+ years’ experience with Microsoft Active Directory Users & Computers
o Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients
o DHCP and DNS configuration
• 2+ years’ experience with using PowerShell to:
o Conduct changes en masse throughout a network
o Configure specific items on a workstation
• 2+ years with configuring and deploying networking equipment including:
o Routers, Firewalls, Switches

Additional desired qualifications:
• A+ Technical Certification or equivalent experience
• Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus
• Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP)
• Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients

Responsibilities:
• Provide remote and on-site technical support for our clients
• Network printer troubleshooting and configuration
• Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management
• Configure, troubleshoot, and resolve networking hardware and software issues
• Be adept with utilizing PowerShell for automation and configuration changes en masse
• Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
• Serve as primary contact for 3rd party vendors
• Maintain high level of customer satisfaction
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner

Benefits and Compensation:
• Compensation: $24-$34/hour depending on experience
• Medical, Dental, Vision, and Life insurance
• 401k retirement participation
• 12 Days PTO in year one in addition to 8 paid holidays per year
• Training for various certifications

Company Description

InTegriLogic Corporation is a Managed Service Provider based in Tucson Arizona with employees across Arizona and clients in 10 states. We have been in business since 1999. We are a fast growing company with a challenging work environment and the opportunity to quickly expand your knowledge base.

InTegriLogic Corporation is a Managed Service Provider based in Tucson Arizona with employees across Arizona and clients in 10 states. We have been in business since 1999. We are a fast growing company with a challenging work environment and the opportunity to quickly expand your knowledge base.

Req ID: RQ205852

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Information Security,Information Technology (IT),Systems Design

Experience:

10 + years of related experience

Job Description:

General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

GDIT currently has an 80+ person team providing systems development, operational and infrastructure support, and application support to the Administrative Systems Office (ASO) of the Administrative Office (AO) of the US Courts. The GDIT team is currently seeking a Platform Engineer to join a dynamic team tasked with supporting various applications in support of the AO.

This position will potentially support one or more of the following key areas for the applications and for the organization -

• Documentation

• Interface development and maintenance

• Software data and transition

• Data management

• Configuration management

• Security and data integration support

• Alternate site and data/disaster recovery support

Duties and Responsibilities:

The candidate will be expected to demonstrate knowledge and provide dedicated Platform Support to the team as outlined below:

• Follow and remain compliant with all Judiciary and Federal IT Security standards, policies, and reporting requirements, including the Judiciary Information Security Framework (JISF), all National Institute of Standards and Technology (NIST) standards and guidelines, Federal Risk and Authorization Management Program (FedRAMP), the Federal Information Security Management Act (FISMA), and other U.S. Governmental laws and regulations for the protection and security of Government.

• Work with development resources and security organizations on security and information assurance compliance, i.e., coordinate quarterly scans and mitigate scan results.

• Assist with ensuring hosted solutions compliance with FedRAMP where necessary.

• Keep secure and sensitive data behind the AO firewall with access only to authorized Judiciary users.

• Configuration management related to all aspects of the server and network infrastructure and elements of the software stack.

• Working with other organizations to request and coordinate changes to server, network, and software elements.

• Work with development resources on the installation and configuration of deployments.

• Resolving trouble reports and the resolution of outages.

• Ensuring products/components operate as required and satisfy performance requirements.

• Keeping all production support documentation up to date including administrator and user documentation, training materials (as required), and other logistics documentation.

• Testing and implementation of upgrades and new versions, including Service Packs.

• Completing post-production checklists.

• Supporting OS installation, configuration, patching, and compliance reporting. Performing configuration and patching in some instances.

• Supporting Logging and System Monitoring (e.g., SPLUNK/SolarWinds or other packages).

• Coordinating Backups and Recovery (Tape/Externally maintained Media, Oracle Recovery Manager functionality, Net Backup, Tivoli).

• Providing Database Administrator (DBA) support - installation, configuration, patching, compliance reporting.

• Provide services in support of maintenance updates to COOP, support for at least one disaster recovery exercise annually, and at least one actual failover event annually.

• Ability to coordinate with teaming partner(s) or subcontractor(s) on various products and services provided as directed by the government client.

• Document status on tasks daily.

• Other duties as assigned.

Desired Qualifications, Experience, and Competencies:

• Five (5) plus years of relevant infrastructure support experience, preferably with a major federal IT system.

• Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.

• MS administration experience (permissions, running scripts, cron jobs, mounting drives, Firewall rules). j

• Windows administration experience (file shares/mounted drives).

• Experience working with MySQL database.

• Familiarity with Redis.

• Familiarity with Apache Solr.

• Experience working in a load-balanced environment.

• Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).

• Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.

• Excellent written and verbal skills.

• Ability to work independently and without adequate guidance.

• Ability to analyze complex data and present findings in a clear and easily understood manner.

• Ability to present recommendations for consideration and influence as needed.

Specialized Experience:

• Working knowledge of IT tracking tools, preferably Jira.

Education and Certification Requirements:

• Bachelor's Degree in a relevant field and 10+ years of experience.

The likely salary range for this position is $43,888 - $0. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

IT Infrastructure Support

BCforward is currently seeking highly motivated IT Infrastructure Support in Nashville, TN

Position Title: IT Infrastructure Support

Location: Nashville, TN 37203

Anticipated Start Date: Tentative start Date 09/01/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.



Expected Duration: 11+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week

Pay Range: $20 to $22.45/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Essential Job Functions:

* Provide technical support in infrastructure services, responding to issues and assisting in tasks.

* Contribute to infrastructure projects and tasks under supervision.

* Participate in the monitoring and basic troubleshooting of infrastructure systems.

* Work with the team to address infrastructure-related challenges and meet departmental needs.

* Support the development of infrastructure documentation, including incident logs and records.

* Continue to develop and enhance technical skills.

* Apply problem-solving abilities to address infrastructure issues.

* Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

* Bachelor's degree in a relevant field or equivalent combination of education and experience

* Typically, 2+ years of relevant work experience

* Proven experience in infrastructure technology analysis

* Proficiencies in data analysis and problem-solving

* A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

* An advanced degree in a relevant field is a plus

* Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus

Keywords:

infrastructure technology analysis and Data Analysis

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 243166 when responding to this ad.

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.

Job Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing's biggest challenges and impact the future of the industry. You'll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision.

THE IMPACT YOU WILL MAKE

The Cloud Infrastructure - Technology Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop moderately complex solutions for application design and IT infrastructure components.

• Understand the end-to-end performance of IT platforms.

• Draft and maintain policies, guidelines, and standard operating procedures.

• Independently monitor advanced performance and capacity metrics for technology solutions.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2 years of experience in engineering Linux and Unix Systems

• Skilled in cloud technologies and cloud computing specifically migrating on-premise infrastructure to cloud environment

• Experience in other middleware / messaging products such as IBM MQ, SQS/SNS

Desired Experiences

• Bachelor degree or equivalent

• Experience in engineering SWIFT technologies and infrastructure

• Experience in Python

• Exposure to working in agile framework

• Experience using SharePoint, Confluence

• REST API development experience

Skills

• Skilled in supporting SWIFT products (Alliance Cloud, Alliance Access, Alliance Gateway, Alliance Web Platform) and related components (HSM, Alliance Connect)

• Strong understanding of agile methodologies

• Determining causes of operating errors and taking corrective action

• Programming including coding, debugging, and using relevant programming languages

Tools

• Skilled in SWIFT products and services

• Skilled in using UNIX

• Skilled in SQL

• Skilled in Excel

• Experience using APIs for developing or programming software

• Skilled in XML

• Skilled in using REST API

• Experience in Python object-oriented programming

• Experience using JIRA

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .

Requisition compensation:

121000

to

158000

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.

Job Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing's biggest challenges and impact the future of the industry. You'll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision.

THE IMPACT YOU WILL MAKE

The Cloud Infrastructure - Technology Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop moderately complex solutions for application design and IT infrastructure components.

• Understand the end-to-end performance of IT platforms.

• Draft and maintain policies, guidelines, and standard operating procedures.

• Independently monitor advanced performance and capacity metrics for technology solutions.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2 years of experience in engineering Linux and Unix Systems

• Skilled in cloud technologies and cloud computing specifically migrating on-premise infrastructure to cloud environment

• Experience in other middleware / messaging products such as IBM MQ, SQS/SNS

Desired Experiences

• Bachelor degree or equivalent

• Experience in engineering SWIFT technologies and infrastructure

• Experience in Python

• Exposure to working in agile framework

• Experience using SharePoint, Confluence

• REST API development experience

Skills

• Skilled in supporting SWIFT products (Alliance Cloud, Alliance Access, Alliance Gateway, Alliance Web Platform) and related components (HSM, Alliance Connect)

• Strong understanding of agile methodologies

• Determining causes of operating errors and taking corrective action

• Programming including coding, debugging, and using relevant programming languages

Tools

• Skilled in SWIFT products and services

• Skilled in using UNIX

• Skilled in SQL

• Skilled in Excel

• Experience using APIs for developing or programming software

• Skilled in XML

• Skilled in using REST API

• Experience in Python object-oriented programming

• Experience using JIRA

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .

Requisition compensation:

121000

to

158000

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at

Please note this position will be based in our Nashville Corporate IT office. The position will have a hybrid remote/in office work schedule. This will require the Infrastructure Support Technician to come to the corporate office one day per week and occasionally two days per week on a rotational basis. The support of the corporate office staff is included in this position and the responsibility is shared amongst other teammates. This will allow for some flexibility to help with personal or job related constraints.

The Infrastructure Support Technician is responsible for providing support of IT equipment, services, applications, and related peripheral or medical devices throughout the enterprise. This support will be provided via face to face interaction, phone, email, or remote assistance technologies. Although the primary role of this position is support, the technician will also have regular opportunities to work with Tier 3 support teams on implementation of other projects affecting the IT Department. Travel will be required, occasionally, to assist remote clinics with specific projects, support, or to mitigate other issues. Infrastructure support personnel have the responsibility to ensure the protection of DCI information (data) and information systems by complying with the requirements maintained in the IT security program. As trusted entities of DCI, technicians assume the responsibility for being custodial agents of data and adherence to all HIPPA and related data protection measures

• Provide first class customer service and support
• Analyze issues and implement plan for resolution
• Provide Support in the following areas:
• Hardware support:
• Laptop/desktop
• Printers
• Fax/scanners
• Audio/video equipment
• Basic Windows Server support
• Phone equipment
• Basic Cisco switch support
• Medical devices, which run Windows OS
• Location Support
• Manage and maintain equipment at multiple DCI locations
• Support staff and resolve related issues at multiple DCI locations
• Basic management and maintenance of the LAN (Switches and Routers/Firewalls)
• Monitoring Data Circuits on WAN and reporting/troubleshooting outages with ISP
• Managing imaging and upgrades of equipment and software for supported locations
• Software Support
• Support infrastructure components associated with DCI custom MIS
• Installation, upgrade, and maintenance of various types of local and Web-based applications
• Basic support for Citrix client technologies
• Standard MS Office applications
• Microsoft MEM (Formerly SCCM) client
• Bitlocker disk encryption support
• Interacting and supporting Antivirus and other security tools
• Mobile Device Management via ivanti (MobileIron) and Intune
• Additional Responsibilities
• Basic Mitel VOIP phone system support (user moves, adds, changes)
• Imaging and shipping PCs with standard DCI OS Image for all locations
• Managing and troubleshooting devices configured for 802.1x protocols via Aruba Clearpass
• Monitor, manage, and document support tickets using a ticketing system
• Assist Tier 3 support teams with implementation and execution of Infrastructure projects
• Update, Create, and manage tickets using Footprints Ticketing system
• Track and manage IT assets including new, replacement and disposal items
• Create and maintain documentation of various tasks and processes
• Small projects, as needed or required
• Continue to grow and develop by reading and studying latest technologies and trends
• Follow documented policies and procedures
• Performs other duties, as assigned

Technical skills

• Familiarity with current IT Department technologies
• Familiarity with Cisco iOS and related hardware
• Familiarity with Palo Alto Firewalls
• Basic knowledge of TCP/IP protocols
• Microsoft 365 applications as well as Cloud management tools such as Entra ID and Admin Center
• Strong analytic and troubleshooting background
• A+ or Comp TIA A+ certified or Microsoft Certified Desktop Support Tech (MCDST)

Interpersonal skills/expectations include:

• Communicating and listening
• Gathering concise and accurate information
• Thinking strategically
• Providing positive customer service

Organization skills/expectations include:

• Strong orientation towards organization and detail
• Produce results while not losing sight of customer needs or other pending issues
• Ability to work and communicate with all levels of skills, including both users and staff
• Ability to adapt to a fluid environment
• Complete projects and tasks effectively and completely in a timely manner
• Ability to work with varying priorities
• Create and maintain documentation and contribute to knowledge base

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 2 years of experience in IT infrastructure support
• Minimum of 2 years of experience with Microsoft Active Directory
• Minimum of 2 years of experience with desktop hardware maintenance
• Familiarity with DHCP, DNS, and other IT protocols
• Experience working with current technologies in the IT Sector

Education and/or Experience

• Bachelor Degree (desired, not required)
• Certification (desired, not required)

Language Skills

• Ability to read and comprehend simple instructions, short correspondences, and memos.
• Ability to communicate complex ideas, oral or written, in a meaningful and simple way to audiences of various skill and knowledge levels
• Ability to effectively present information in one-on-one and small group situations with team members and IT management
• Ability to effectively communicate with end-users with varied roles and responsibilities
• Ability to adapt communication styles to the specific needs of team members and users
• Ability to create and maintain documentation for IT knowledge bases.

Mathematical Skills

• Basic math skills: add, subtract, multiply, divide, and compute ratios and percentages.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form
• Ability to evaluate and help resolve problems and conflicts
• Ability to perform rationally and think logically during stressful situations
• Ability to complete projects and tasks effectively and completely in a timely manner

Computer Skills

• Basic skills in Microsoft Office software such as Microsoft Word, Excel, Visio, Project, Access, and PowerPoint.
• Knowledge of basic windows troubleshooting commands, Ping, traceroute, ipconfig, etc.
• Remote assistance, Remote desktop and other remote assistance technologies
• Familiarity with DHCP, DNS, and other standard IT protocols

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting, walking, standing, reaching, and the ability to lift up to 15 pounds and occasionally lift up to 50 pounds.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job at the corporate office. These items listed are requirements to perform the job successfully and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Corporate office (Nashville, TN)
  • Staff will have assigned cubicles and can expect some moderate noise or interruptions, due to interoffice conversations, computers/printers, or staff in the building
  • (Nashville area only) Staff required to work in office one day per week minimum, with additional days as required.

Work Hours (Standard)

DCI reserves the right to alter work hours and work location as DCI deems necessary. Flexible schedule is available for this position.

Work Hours (On-Call)

On-call support is required on a rotational basis for all members of the team. At present, the on-call schedule is one week every other month but is subject to change, as necessary.

HIPAA COMPLIANCE

All DCI employees are expected to safeguard the confidentiality, integrity, and availability of protected health information (PHI) and comply with all applicable HIPAA policies and procedures.

IT SECURITY ROLES AND RESPONSIBILITIES

The following are the roles and responsibilities we expect our IT employees to adhere to:?

• All employees must ensure that they are aware of DCI's information security policies and are fully committed to implementing them in their daily work routines?
• Employees must be responsible for safeguarding DCI's assets, including information, hardware, software, and intellectual property, from any unauthorized access, disclosure, modification, destruction, or interference?
• Employees must be accountable for their actions taken and ensure that they comply with the organization's information security policies and procedures?
• Employees should report any security events, potential events, or other security risks to the organization in a timely manner to ensure quick mitigation and prevent any further damage?
• IT Department staff must be knowledgeable in executing security processes or activities such as monitoring, assessment, testing, and incident response?

DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities. If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@ or . Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible.

For more information about equal opportunity please see:

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Infrastructure Support Engineer

VA Office

The Infrastructure Support Engineer will be responsible for managing and administering network connectivity across the enterprise. This includes overseeing software-defined networks, Wi-Fi, LAN, WAN, and SD-WAN environments. In addition to the system administration skills required for an in-house or hosted environment, and knowledge of skills required to provision, manage, monitor, and decommission cloud services, the Infrastructure Support Engineer role requires additional knowledge and experience around technologies and techniques for automating provision and management of infrastructure in a distributed environment through scripting.

Responsibilities Include:
Design, implement, and manage network connectivity solutions including software-defined networks, Wi-Fi, LAN, WAN, and SD-WAN.
Configure and maintain network devices and services, specifically Cisco Meraki, Cisco routers and switches.
Work with VMware NSX-T for network virtualization and security.
Deploy and manage Cato Networks SASE for secure remote access.
Managing backup solutions and ensuring robust disaster recovery procedures are in place, using tools like Cohesity and Zerto.
Monitoring and management of network health and traffic using network management software and tools.
Deploy and manage server environment, including cloud, virtual, and physical servers.
Collaborate with IT teams to architect and design cloud computing and virtualized solutions.
Conduct technical troubleshooting to diagnose, resolve, and prevent network issues.
Participate in the planning and execution of new projects, ensuring robust and scalable network architecture.
Develop scripts (PowerShell, Python, VBScript, etc.) to automate routine network administration tasks.
Compose and maintain diagrams and documentation for network configurations, processes, and service records.
Provide training and support to team members on planned and implemented new technologies and network practices.
Ensure that systems and solutions are fully compliant with all applicable regulatory and information security policies.
Actively participate in disaster response and recovery, business continuity, and security incident response planning, exercises and especially in response to real incidents.

Minimum Qualifications:
Bachelor's degree in computer science, information technology, or related discipline, and a minimum of 8 years in a comparable position; or at least 12 years of experience in such a role.
Onsite at least two days per week. Additionally, the role demands the ability to report to the office on short notice to respond to emergencies or outages affecting critical applications or services.
Candidates must be able to provide support and conduct system maintenance beyond the standard business hours when necessary.
Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
Firm understanding of cloud security best practices.
Familiarity with deployment techniques (and tools) in a distributed environment.
Basic monitoring techniques in a dynamic environment.
Design of self-healing and fault-tolerant services.
Understanding of stateless and loosely coupled distributed applications.
Familiarity developing with RESTful API interfaces.
Basic understanding of relational and non-relational databases.
Familiarity with messaging and queuing services.
Infrastructure as Code: design and security, configuration management, integration, deployment, performance monitoring and tuning, automation of infrastructure.
Working knowledge of one or more high-level programming languages (C#, Java, PHP, Ruby, Python, etc.).
Hands-on experience in network administration and support with a strong focus on Cisco Meraki, Cisco routers and switches.
Hands-on experience with VMware virtualization products, VMware NSX-T and network virtualization technologies.
At least 4 years' experience with the Microsoft ecosystem including Windows Server, 365, Active Directory, Azure, Entra ID, Purview
Experience with managing storage systems (SAN) and cloud storage solutions (Azure files, Amazon S3)
Familiarity with Cato Networks SASE and SD-WAN solutions.
Experience with Cohesity and Zerto cloud backup/recovery solutions.
Strong background in systems architecture and design, particularly in a cloud and virtualization environment.
Excellent problem-solving skills and ability to perform technical troubleshooting.
Proficient in scripting to automate tasks and streamline processes.
Effective communication skills, capable of explaining complex network concepts to non-technical team members.
Preferred Qualifications:
Certifications in Microsoft, Cisco, or VMware are preferred.
Experience in a large-scale enterprise environment.
Advanced knowledge of cloud service providers and their integration with enterprise networks.

AA/EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionJob Description

SUMMARY

The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted.   

PRIMARY RESPONSIBILITIES

• Supporting various client environments remotely and occasionally onsite. 
• Processing a ticket and SLA driven workload. 
• Supporting and maintaining various Microsoft 365 tenants. 
• Supporting and maintaining on-premises and cloud-based environments.

KNOWLEDGE AND SKILL REQUIREMENTS

• Experience with Windows Servers and Active Directory. 
• Experience with AzureAD and Intune/Endpoint Manager. 
• Experience with on-premises Exchange and Office 365. 
• Experience working in a technical support environment. 
• Understanding and familiarity with IT policies and procedures. 
• Experience with cloud-based services, specifically Azure and Office 365. 
• Candidates with Microsoft certifications at the Associate or Expert level are strongly encouraged to apply. Relevant certifications may include:

  Associate Level:

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

  • Microsoft Certified: Azure Developer Associate (AZ-204)

  • Microsoft Certified: Azure Security Engineer Associate (AZ-500)

  • Microsoft Certified: Azure Data Scientist Associate (DP-100)

  • Microsoft Certified: Microsoft Power BI Data Analyst Associate (PL-300)

  • Microsoft Certified: Azure Data Engineer Associate (DP-203)

  • Microsoft Certified: Azure Database Administrator Associate (DP-300)

• Expert Level:

  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

  • Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)

• Experience troubleshooting LAN/WAN connectivity issues. 
• Experience registering domain names, configuring DNS records. 
• Ability to analyze, implement & support fixes/resolutions. 
• Ability to interface with all levels of the organization (technical and non-technical).
• Excellent organizational, communication (written & verbal). 
• Self-motivated and ability to work independently with minimal supervision.
• A+, MCP, Network+, CCNA and/or MCSE certifications are desirable. 
• VMWare experience is desirable. 
• Bachelor’s Degree or equivalent work experience.

WORKING CONDITIONS + REQUIREMENTS

Working conditions are normal for an office environment and will require: 

• Reliable transportation and valid driver’s license. 
• May require occasional evening and weekend work. 
• Occasional work weeks of more than 40 hours. 
• Ability to fulfill rotating, periodic 24/7 on-call responsibilities. 
• Ability to lift and carry IT hardware as needed. 
• Local travel to client sites as needed. 

APPLICATION

To apply, submit an application online through our Career Center.

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.

FIT Technologies offers a comprehensive benefits package including:

• Health, dental, vision, life insurance
• Paid time off and paid holidays
• Paid Parental Leave
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.

FIT Technologies is an equal opportunity employer and welcomes in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of , , or , ancestry, , , , creed, , military or veteran’s status, , or expression.

The ADMS Infrastructure Support Consultant will supply IT support services for critical applications and systems that drives the customer's operations. The role is responsible for supporting tool, application and monitoring infrastructure for the customer's critical operations.

Note: This role is a hybrid of onsite/remote work with an expectation to be at customer site occasionally 3-4 days a week.

Roles and Responsibilities:

• Participate in projects while meeting critical deadlines
• Self-motivated individual
• Ensure that configuration and change management processes are documented accurately
• Respond to all major incidents
• Create new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standards
• Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment
• Secure mission critical systems by establishing policies, enforcing policies and monitoring access
• Implement changes to stage, test, development, and production to allow applications and services to access devices
• Ensure device logging is active and forwarding properly to the appropriate repository
• Interact with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skills
• Ability to work both independently as well as in a team environment
• Local travel is required, as needed, to support the customer's environments
• Participate in an on-call rotation and providing after-hours support when required

• RHEL knowledge
• VMWare knowledge
• Windows 10 and Windows Server 2016/2019 knowledge
• Baseline tools experience (for example: Tripwire Enterprise, Tanium)
• Logging tools experience (for example Snare, Tripwire Log center)
• Vulnerability toolsets experience (for example: FireEye, Nessus, Tripwire IP360)
• Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM Big Fix)
• System backup tool experience (for example: Net Vault)
• Multi factor tool experience (for example: RSA)
• Eight plus years of experience in supporting Linux and Windows operation systems, Networking systems, Telecommunications, Telemetry, Satellite or Optel Networks
• Bachelor of Science degree in Electrical Engineering, Electrical Engineering Technology, Computer Science or other technical discipline from an accredited school preferred but not required
• Knowledge in Networking systems, telecommunications, telemetry and Optel networks, Supervisory Control and Data Acquisition (SCADA) systems, tele-protection, and operational telephony
• Good understanding of networking technologies (CCNP/CCNA level), dynamic routing (EIGRP/BGP/OSPF), Cisco L2/L3 switches, Checkpoint Firewalls, Cisco Routers, Cisco FirePower IDS/IPS, Cisco Client, DMVPN, Zscaler, Network Encryption and VPN technologies.
• Excellent communication, teamwork, customer service and listening skills