136,804 Internet Service jobs in the United States

Customer Service Representative - Internet Troubleshooting

43224 Columbus, Ohio TIBCO Software

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Job Description

At a Glance Set Schedules Paid Time Off Free Internet, home phone & cable services Discounted Mobile 10 K in Educational Assistance Professional development and advancement Full-time entry-level to mid-level customer service role troubleshooting and Customer Service Representative, Internet, Customer Service, Representative, Customer Experience, Intern, Technology, Retail

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Network support

30383 Atlanta, Georgia Diverse Lynx

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Job Description

1) Onsite Network support for Head Quarters Network and Wireless users 2) Perform service management functions such as Incident, Service request, Change and Problem management3) Configure, implement, and troubleshoot Data Center, Distribution Centers LAN and WAN Network components Competencies: Wireless Network Security, CNS_Network Security_Cisco Experience (Years): 6-8 Essential Skills: • E3 - Experience in Cisco Enterprise Network LAN and WAN administration including Cisco ACI, and Non ACI Nexus and Catalyst Switches, and Cisco Routers including SD-WAN• E3 - Administration of Palo Alto, Cisco ASA, and Fortigate Firewalls• E2 - Experience in perform Cisco IOS upgrade and Hardware refresh Projects• E2 - F5 Administration including VIP pools, members, policies, for virtual servers etc • E1 - Experience in Meraki Network LAN and Wireless administration Desirable Skills: Experience in Enterprise Network AdministrationExperience and Transformation and Lifecycle ProjectsExperience in Retail and Warehouse Network Administration

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Network Support - Adjunct

46401 Gary, Indiana IvyTech

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Job Description

Adjunct Faculty positions are temporary, part-time positions hired each semester on an as-needed basis. The adjunct faculty member will be responsible for creating a learning environment that assists students in reaching their goals; and for providing effective instruction and assessment within the framework of the common syllabi provided by the School.

*This is ongoing applicant pool*
Program:

  • Perform all instructional duties necessary to teach and facilitate student learning in assigned classes.
  • Provide syllabus appropriate to course(s) being taught to students and follows syllabus content and requirements.
  • Maintain student attendance and grading records according to college policy as outlined in the Adjunct Handbook.
  • Submits requested information within established timelines.
STUDENTS:
  • Is available to students outside scheduled class time to answer questions/provide assistance.
  • Deal with student concerns and, if necessary, consult with the program coordinator to resolve issues.
INSTRUCTION:
  • Meet all scheduled classes of contracted course(s). Use technology such as Canvas, PowerPoint, etc. as appropriate.
  • In the event of emergency absence, notifies program/department chair. Conduct all activities with an appreciation and respect for diversity of people, styles, and views.
  • Promote same as an integral part of one's work.
Must have strong working knowledge of current technologies appropriate to area of instruction, understanding of the college infrastructure, including but not limited to My Ivy and Ivy Learn, and faculty credentials, including an earned baccalaureate or higher degree from a regionally accredited institution and appropriate teaching or professional experience as outlined as applicable to specific area of instruction.

Minimum Credentialing Standards

Transfer General Education Courses (AA, AS, AFA, AGS degrees)
  • A master's degree in the discipline OR
  • A master's degree in any field with 18 graduate credit hours in the discipline
Professional/Technical and Applied Science Courses (AAS degrees, certificates)
  • Generally, an associate degree in the field OR
  • Documented tested experience demonstrating expertise (see below)
Developmental Education (Remedial/Preparatory Courses)
  • A bachelor's degree in education , special education, or a related field
  • Background in curriculum development, instruction, or student assessment preferred
Preferred Credentialing Standards
  • A+ Certification
Tested Experience Alternative

For faculty who do not meet degree requirements, tested experience (industry experience, certifications, or demonstrated expertise) may be used to qualify. This must be documented and justified based on industry standards.

Exceptions & Special Cases
  • Dual Credit Faculty must meet both Ivy Tech and Indiana Commission for Higher Education (ICHE) requirements.
Other Requirements:

Official college transcripts required upon hiring, and employment contingent on acceptable criminal background checks.

Work Hours:

Day, evening and/or Saturday classes based on class schedule and enrollment.

Pay Range:

$47.35 per contact hour

Why Ivy Tech?
  • Flexibility: Enjoy the flexibility of a part-time role with a schedule that suits your availability.
  • Supportive Environment: Work with a dedicated team that prioritizes student success and fosters a positive learning atmosphere.
  • Community Impact: Make a direct impact on the next generation of learners by sharing your expertise and passion for education.
  • Competitive Pay: Earn $47.35 per contact hour, in addition to the opportunity for professional development.
  • Free Education: As an Ivy Tech employee, you'll receive free tuition for you and your eligible dependents, giving you the opportunity to further your education while you help others do the same.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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Network Support Engineer

60516 Downers Grove, Illinois Sentinel Offender Services

Posted 1 day ago

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Job Description

Responsibilities

Sentinel is seeking an experienced Network Support Engineer to support a key account based in Plano, Texas. In this role you will be supporting an enterprise level network consisting of Cisco and Aruba Routers and Switches, SAN switches and Big IP F5 load balancers. This role is customer facing so you will be representing Sentinel Technologies and its services daily with client stakeholders. This position can be remote but the candidate must provide occasional onsite support in Dallas, TX.

Qualifications
  • CCNA certification or equivalent work experience is required
  • Excellent communication skills both verbal and written is required
  • Ability to provide onsite support at the Plano, Texas location in the event of emergency or special project is required
  • Must have the ability to provide support after hours as needed either onsite or remotely.
  • Must perform monitoring, troubleshooting and analyzing of the network infrastructure.
  • Ability to thoroughly support a Cisco and Aruba networking environment
  • Experience with load balancing
  • Must assist with gathering data and creating reports as needed
  • Position requires a bachelor’s degree in computer science or equivalent work experience.
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

Overview

MOTIVATED….make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:    

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact

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Network Support Engineer

08543 Princeton, New Jersey Diverse Lynx

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Job Description

Job Description
Must Have Technical/Functional Skills
u Cisco certifications are required.
u Minimum of 5 years' experience with Palo Alto NGFW.
u Minimum of 10 years' network engineering experience.
u Must align with client standard business hours - between 8AM-5PM Monday - Friday Eastern Time
u Must be available for on-call rotation for after-hours support

Roles & Responsibilities
u Expert knowledge of Cisco hardware (switches, routers) and IOS
u Expert knowledge of Palo Alto Next Generation Firewall
u Expert knowledge of Cisco Client
u Expert knowledge in networking technologies such as wireless, MPLS, Private IP, TLS SIP
u bility to create and maintain highly detailed infrastructure documentation including systems diagrams and architectural assessments for support, audit, compliance and disaster recovery purposes
u bility to serve as a Subject Matter Expert (SME) and thought leader for other members of the IT team
u Knowledge of Data Center technologies including storage-FC, FCIP, virtualization (VMWare), Nexus, and Cisco's Unified Computing System (UCS)
u bility to support and/or lead proof-of-concept efforts

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Network Support Technician

29461 Moncks Corner, South Carolina Berkeley County School District

Posted 1 day ago

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Job Description

Position Type:
Technology/Network Support Technician

Date Posted:
8/23/2024

Location:
Technology 245 days (to be pro-rated for the remaing of the year)

Network Support Technician Salary based on verified experience
Apprentice 0 - 5 Years - $55,565 - $0,837
Experienced 0 - 5 Years - 68,144 - 75,242

Verification of work experience is needed for salary information. Please attach verification of work experience all experience must be verified on letterhead and signed by authrozied pesonnel.

Professional Employment Requirements (Non-Teaching)

Complete and submit online application along with the required documents:
  • Letter of interest
  • Resume
  • Professional references (one must be from your most recent supervisor)
  • Official transcripts required within 3 weeks of hire date (if applicable)


Attachment(s):
  • Job Description
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Network Support Specialist

02298 Boston, Massachusetts Saviance

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Job Description

Job Title: Network Support Specialist
Position Type: Contract

Location: Boston- onsite

Experience Level: 3-5 years of onsite technical and customer support experience

Role is not open to sponsorship or C2C

About BigRio:

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We deliver solutions ranging from custom development, software implementation, data analytics, and machine learning/AI integrations. We are a one-stop shop that attracts clients from various industries because of our proven ability to deliver cutting-edge and cost-conscious software solutions.

With extensive domain knowledge, BigRio has teams of data architects, data engineers, software engineers, web developers, and consultants who deliver best-in-class solutions across a variety of verticals. Our diverse industry exposure equips us with invaluable tools, tricks, and techniques to tackle complex software and data challenges.

Job Summary

We are seeking a dedicated and technically proficient Network Support Engineer with expertise in Cisco systems to join our team. In this role, you will handle inbound technical support calls, attempt first and second-level troubleshooting, document client concerns, and escalate issues when necessary. This is an opportunity for someone looking to grow in a dynamic, fast-paced environment that focuses on providing superior support for network-related incidents.

Responsibilities

  • Act as the first and second*level support for incoming network*related issues, ensuring all necessary protocols are followed.
  • Manage inbound calls professionally and enthusiastically, offering clients effective verbal and written communication.
  • Troubleshoot, document, and escalate incidents as required to the appropriate technical support tier.
  • Maintain accurate and detailed documentation of client interactions and technical issues.
  • Organize and manage case workloads, identifying escalation points in high*pressure environments.
  • Work as the field implementation team to complete installations and network setups.
Technical Skills
  • Cisco Networking Experience (2+ years): Familiarity with Cisco routers, switches, firewalls, and troubleshooting Cisco devices.
  • Networking Technologies: Solid understanding of LAN/WAN, DNS, DHCP, and network ports.
  • Database Knowledge: Experience with relational databases, writing queries, and analyzing SQL data (Select/Join statements).
  • Operating Systems: Proficiency in troubleshooting Windows and Linux environments, understanding of Group Policies, Security Permissions, and IIS/Web Applications.
  • Performance Monitoring: Experience with performance counters, reviewing OS and application logs.
  • Active Directory and VMware: Exposure to or experience with Active Directory and VMware environments.
  • Networking Tools: Knowledge of Telnet, SSH, and similar tools for troubleshooting network connections.
Soft Skills
  • Excellent verbal and written communication skills with the ability to simplify technical problems for non-technical users.
  • Strong organizational and time management skills in managing caseloads and multitasking.
  • Proven ability to remain calm and professional during high-stress situations.
  • Collaborative team player with a customer-focused mindset.
  • High attention to detail and a strong work ethic, with the ability to troubleshoot both independently and in a team setting.
Preferred Certifications
  • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is preferred.
  • Certifications in CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent are a plus.
Education
  • Bachelor's degree in Computer Science, Networking, Information Systems, or 2+ years of relevant work experience in network support.
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Network Support Technician

98127 Seattle, Washington Inserso

Posted 1 day ago

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Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Effectively communicate with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Salary Range: $55,000 - $72,000

The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.
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Network Support Technician

02298 Boston, Massachusetts Inserso

Posted 1 day ago

Job Viewed

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Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Effectively communicate with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
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Network Support Technician

77391 Klein, Texas Inserso

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Effectively communicate with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
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