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SSC

Position Title: TRAINING PROGRAM MANAGER

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider . As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

Job Summary

We are seeking an energetic and innovative Training Program Manager to design, develop, and deliver impactful learning programs that bring out the best in our people. This role is all about creating meaningful training experiences-from concept to launch-that help employees thrive in their current roles and prepare them for future growth. You'll oversee multiple projects at once, collaborate with leaders across the organization, and ensure our programs meet business goals and reflect our company's people-first culture. This position is ideal for someone early in their career who is passionate about learning and development, eager to grow, and ready to make a lasting impact on people.

Key Responsibilities:

Program Development&Implementation

• Design, develop, and deliver engaging training programs across all employee levels, utilizing both in-house and external resources.

• Assess organizational training needs through surveys, interviews, focus groups, and manager/employee feedback.

• Create, update, and maintain educational materials and multimedia resources to support continuous learning.

Project&Program Management

• Lead the full training cycle from planning to execution, ensuring projects are delivered on time and on budget.

• Manage multiple training initiatives at once while balancing both short- and long-term priorities.

• Promote training opportunities to employees and build excitement around continuous learning.

• Maintain training resources, platforms, and tools to ensure easy access and usability for all employees.

Training Delivery&Facilitation

• Facilitate dynamic training sessions, including onboarding, orientation, and role-specific skill development.

• Coach and support internal subject matter experts to deliver engaging "train-the-trainer" programs.

• Use a variety of methods (e.g., workshops, simulations, peer mentoring, e-learning) to support different learning styles.

• Organize and host training events that inspire employee engagement and growth.

Evaluation&Continuous Improvement

• Measure program effectiveness through evaluations, assessments, and performance data.

• Collect feedback and continuously refine training programs to maximize impact.

• Track participation and results while identifying opportunities to improve delivery and design.

• Ensure training initiatives align with business objectives and reflect our people-first values.

Preferred Qualifications:

• Bachelor's degree in training, Human Resources, Education, or a related field preferred.

• 1-2 years of experience in training, learning and development, HR, or relationships/co-ops (corporate setting preferred).

• Knowledge of instructional design theory, adult learning principles, and modern training methods.

• Excellent verbal and written communication skills.

• Strong facilitation, presentation, and interpersonal skills.

• Ability to manage multiple projects with precision and attention to detail.

• Proficiency with Microsoft Office Suite and learning management systems (LMS).

• Willing to travel 40%

Apply to SSC today!

SSC is a member of Compass Group USA.

Click here to Learn More about the Compass Story (

Associates at SSC are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Applications are accepted on an ongoing basis

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We're seeking a learning professional who brings deep expertise in adult learning theory and instructional design, along with a proven track record in program management and stakeholder collaboration. The ideal candidate possesses strong communication and influencing skills, with the ability to execute tasks efficiently while maintaining exceptional quality. Above all, you should have a passion for developing others and driving organizational growth. This position offers outstanding visibility and the opportunity to shape learning strategies that drive logistics at some of the largest data centers, supporting both traditional social media and cutting-edge AI technology.

The Training Program Manager will play a vital role in advancing our training efforts by working with subject matter experts and the Senior Leadership Team. This role is responsible for identifying training and development needs through a thorough analysis of organizational performance and job requirements. The Training Program Manager will oversee employee training, ensuring the development, implementation, coordination, and maintenance of Data Center Services and skills. Additionally, they will manage relationships and partnerships with other departments to effectively meet the organization's training needs.

How You Will Make a Difference:

• Strategic Planning: Lead the strategic planning and oversight of the Training Program to align with organizational goals.
  
• Program Implementation: Oversee the implementation and monitoring of training initiatives designed to bridge identified skill and competency gaps.
  
• Trainer Development: Provide oversight and guidance for the Level I-IV trainers, fostering professional growth through coaching and development opportunities.
  
• Cross-Functional Collaboration: Work collaboratively with various departments to ensure the training department effectively supports organizational objectives.
  
• Develop effective training curriculum, workflows, and other materials utilizing a variety of media such as videos, presentations, lectures, hands-on courses, and other methods.
  
• Needs Assessment: Assess staff learning needs through direct observation, formal evaluations, and reviews of quality improvement metrics.
  
• Effectiveness Evaluation: Evaluate and report on the effectiveness of training programs to drive continuous improvement.
  
• Training Schedule Management: Ensure that the Training and Service Readiness Lead's training schedules are effectively managed and executed.
  
• Documentation Maintenance: Ensure Training and Service Readiness Leads are maintaining thorough records of training activities
  

• Direct management responsibilities for Training and Service Readiness Leads

What You Will Need to Succeed:

• Minimum of 7 years of experience in Training or organizational development experience
  
• Minimum of 5 years of managerial experience
  
• Bachelor's degree is a plus
  
• Proficiency in Microsoft Word, Excel, PowerPoint, and Microsoft Outlook (or similar Office productivity/collaboration tool)
  
• Experience developing and mentoring a diverse team across multiple geographies * Ability to thrive in a dynamic, fast-paced environment
  
• Strong interpersonal skills enabling you to collaborate with multiple business contacts at various experience levels effectively
  
• Ability to quickly learn and master new technology
  
• Strong decision-making ability
  
• Strong organizational skills with attention to detail and quality
  
• Excellent written and verbal communication skills
  

• Possess and can exhibit deep Data Center knowledge

#LI-DT1s

Estimated Pay Range: $68400.00 - $85000.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company's high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials