119,035 IT Assistant jobs in the United States

• Technical Support Specialist
• IT Support Analyst
• Desktop Support Technician

• Position Type: Contract
• Contract Duration: 12 months, 24 days
• Start: 08/07/2025
• End: 08/31/2026
• Pay Rate: $25.00 - $28.00 per hour

• Communicate daily with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.
• Write clear, concise communications tailored for diverse audiences.
• Maintain, organize, and track documentation related to software systems.
• Provide comprehensive support for SACWIS, including guidance on system functionalities and data relationships.
• Advise users on accurate data entry to meet AFCARS, NCANDS, and Title IV-FC federal reporting requirements.
• Manage software security by creating and maintaining user profiles, IDs, and passwords, ensuring appropriate access controls.
• Provide telephone, email, and Microsoft Teams support to address daily production issues.
• Plan and prioritize work activities, troubleshoot software issues, and communicate with technical and non-technical stakeholders.
• Participate in the full software development lifecycle, from business needs analysis to production support.

• Proven experience in help desk or technical support roles.
• Strong understanding of SACWIS or similar case management systems.
• Experience supporting federal reporting requirements such as AFCARS and NCANDS.

• Familiarity with child welfare policies, procedures, and practices.
• Experience in user account management and system security administration.
• Prior involvement in full software development lifecycle projects.

• Strong verbal and written communication skills.
• Troubleshooting and problem-solving abilities.
• Knowledge of SACWIS or similar case management systems.

• Familiarity with federal child welfare reporting requirements.
• Proficiency in Microsoft Teams.
• Ability to document and maintain technical processes.

• Data analysis and research capabilities.
• Ability to tailor communication for diverse audiences.
• Organizational skills for tracking documentation.

Akkodis is seeking a Help Desk Support for a Contract job with a client in Plano, TX(Hybrid) . The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.

Rate Range: $20/hour to $2/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Support job responsibilities include:

• Responding promptly to user inquiries via phone or chat
• Troubleshooting and resolving software and hardware issues remotely
• Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
• Assisting with the onboarding and training of new support agents
• Escalating complex issues to appropriate teams when necessary

• High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
• At least 1 year of remote help desk support experience
• Fluent in English
• Mac support experience or Mac Integration Basics certification
• Windows 10 support experience or Windows 10 certification
• Experience using ServiceNow or similar ticketing systems
• Strong communication and problem-solving skills

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Help Desk Support | Albany, New York, United States
Pay rate: $30 - 35/hr on W2

Location: Albany - Hybrid. The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants preferred.

Job Duties:

• Handling e-mails and incoming/outbound call to assist the users conscientiously.
• Investigating user reported issues to determine root cause and full scope of incident.
• Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
• Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
• Responsible for user-facing communications and reviewing training materials for accuracy.

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered.

• Strong customer service skills with prior experience working on a help desk
• Experience in healthcare, Medicaid, and Long-Term Care preferred.
• Proficient with Microsoft Office Suite.
• Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

Serve as the first contact with customers who need technical assistance via phone or email. Provide customer assistance, respond to customer issues via phone, email, in person, and computer chat. Follow-up with customers to ensure issues are resolved. Provide needed information on IT products or services. Document customer interactions. Keep records of problems and their resolution through Lockton Source of Record (SysAid). Manage help desk tickets in a timely manner. Provide quick resolutions and excellent customer service. Perform troubleshooting using different diagnostic techniques. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Run diagnostics to resolve customer reported issues. Install, make changes, and repair computer hardware and software. Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution. Provide feedback on processes and make recommendations on areas to improve. Maintain technical documentation, knowledge module, and service catalog on installation of software, configuration of hardware, and problem troubleshooting. Improve system performance by identifying problems and recommending changes. Update job knowledge by participating in educational opportunities and maintaining personal networks.

Skills: Help desk support, service desk, customer service, Windows, Office 365, Intune, MDM, Autopilot, troubleshooting, technical support, phone support, help desk, Active Directory.

Top Skills Details: Help desk support, service desk, customer service, Windows, Office 365, Intune, MDM, Autopilot.

Additional Skills & Qualifications:

Be available to work scheduled hours. If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. If you need to be remote on a scheduled in-office shift (unless sick or personal day), 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift. Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. The current hybrid work schedule is three days a week in the office and two days a week remote.

Experience Level: Intermediate Level

Pay and Benefits: The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Kansas City, MO.

Application Deadline: This position is anticipated to close on Aug 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our client's team in Cedar Rapids, Iowa. This role involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now.

Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.
• Assist in maintaining system functionality by testing and verifying computer components.
• Collaborate with team members to ensure consistent support and knowledge sharing.
• Provide desktop support by addressing hardware and software concerns.
• Communicate effectively with users to understand and resolve their challenges.

Requirements:

• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and basic commands.
• Experience with Microsoft Office products, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities.
• Basic knowledge of Windows functions, such as file explorer and navigation.
• Excellent verbal and written communication skills.
• Ability to handle service desk tickets and document resolutions effectively.

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Help Desk Support to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

The Help Desk Support is responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.

Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
• Provide one-on-one end-user problem resolution over the phone or in-person
• Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
• Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
• Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
• Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
• Troubleshoot and assist users with all conference room technologies
• Setup and perform minor troubleshooting on company-issued mobile phones

Education:

• High School Diploma or GED equivalent is required
• Bachelors Degree in Information Technology or a related field is preferred

Experience:

• 3 - 5+ years of direct experience
• Position may be filled with both entry level and experienced candidates

Other:

• Extended or irregular hours may be required
• Must be authorized to work in the United States
• Elevate Aircraft Seating is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
• Tasks may vary slightly based on products produced at a division

• Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed

• Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines

• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives

• Ability to communicate clearly and effectively in English, both verbally and in writing

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Hourly Rate Transparency: $24.00 - $33.00 per hour

Featured Benefits:

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks:

• On-site gym
• Free electric car charging stations
• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture

Saunders Staffing is currently recruiting Help Desk Support this position will be responsible for technical support to end-users, troubleshooting technical issues, and resolving problems. Performs related work as required. Examples of Work:Resolve te Help Desk, Support, Technical Support, Help, Technology, Staffing

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist position available to be based in Eden Prairie, MN. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system).
• Attempts to resolve most of the support requests upon first contact with the user.
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management.
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images.
• Participate in new hardware and software rollouts.
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively.
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts.
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved.
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services.
• Administer user management controls over company software systems
• Other duties as assigned

• Minimum of four years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications.
• 2+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems.
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences.
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision.
• Willingness to travel to all LSC locations, business functions, and training as needed for work
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus
• Experience in coding with C# to build API connections is a plus

• Provide day-to-day desktop support such as identifying, researching, and resolving technical issues
• Respond to inquiries via email, phone, or ticketing system; Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved
• Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
• Support small number of Mac OS X machines
• Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training
• Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
• Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
• Maintain conference room audio/visual system and related equipment
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Log all helpdesk tickets in helpdesk application
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Ability to learn new applications and procedures as they become part of the day to day associate work process
  
  

• 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment
• Strong PC software and troubleshooting skills
• Good understanding of Windows 10, Mac OS X, and Office 365 products
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Mac and PC hardware, Printers, scanners, computer peripherals
  
  

• Microsoft O365 Suites
• Windows 10/11 and Mac OS
• Basic networking