226,994 IT Associate jobs in the United States

• Effectively and efficiently provide desktop and remote technical support in a timely manner
• Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
• Perform hardware/software inventory and software license tracking.
• Assist in the training of Fortune staff in the use of PCs and basic network operations.
• Ability to follow directions and complete tasks without micro-management
• Excellent note taking and organizational skills
• Ability to create step by step documentation on procedures and steps for technical tasks

• Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
• Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
• Proven experience in working with results-driven, customer-service oriented support teams.
• Strong knowledge of Microsoft and TCP/IP networking and network printing.
• Knowledge of networking technologies.
• Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
• High school diploma or equivalent (some college preferred).
• A+ and Net + Certified preferred.
• Excellent customer service skills.

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Stress tolerance

• Provide first-level technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve a variety of technical issues, including hardware, software, and network problems
• Document and track all support requests and resolutions
• Identify and escalate complex issues to higher-level support teams
• Maintain a positive and professional attitude, even under pressure
• Stay up-to-date on the latest technologies and troubleshooting techniques

• Strong understanding of IT support principles, including hardware, software, and networking
• Excellent problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Experience with help desk ticketing systems
• IT certifications (e.g., A+, CompTIA Network+) preferred, but not required

• Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
• Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
• Monitors open call issues and escalates to appropriate IT resources
• Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
• Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
• Assigns unresolved calls to appropriate resources
• Provides follow up, communicates resolutions, issues and delays to users in a timely manner
• Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
• Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
• Demonstrates competency in learning about the most common hardware issues
• Applies knowledge received from in-services, classes, seminars, etc
• Provides hardware and software support as needed
• Delivers on commitments to user community within timeframes established by policy and procedure guidelines
• Answers phones in a timely, courteous and professional manner

• 1 year experience as Service Desk Support or troubleshooting PC's preferred
• Associates Degree
• A and/or N or equivalent experience preferred
• Excellent Customer Service and Communication Skills

What You'll Do

The Help Desk Senior Associate completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients and virtual desktops. The Help Desk Associate carries out procedures to ensure that all products and services meet organization standards and user requirements. The Help Desk Associate assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. The Help Desk Associate monitors and responds to technical problems utilizing hardware and software testing tools and techniques. The Help Desk Associate may coordinate small projects.

Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• The Senior Associate serves as an escalation point for junior technicians, offering guidance, training, and support to help them resolve complex problems and develop their skills.

• Troubleshooting and Problem Solving: Diagnose and resolve a wide range of complex technical problems, often remotely, on-site or travel to remote offices, including issues with operating systems, applications, peripherals, and network infrastructure.

• Record detailed issue description, document troubleshooting steps performed, and enter issue resolution in the ticketing system

• Perform basic hardware and software troubleshooting

• Follow up with customers to ensure the issue has been resolved

• Track, route, and redirect issues and inquiries to correct resources/teams

• Properly escalate unresolved issues to the next level support

• Help support Audio/Video conference equipment for presentations and meetings

• Document all PC software and hardware procedures

• Coordinate PC equipment retrieval when off-boarding resources including data archival and system removal following the proper decommission procedure

• Perform inter office moves

• Attend weekly staff meetings

• Other duties as assigned
  

Supervisory Responsibilities:

• N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Excellent verbal and written communication skills

• Ability to work effectively with vendors and management

• Empathy, patience, and a customer-focused mindset are also essential.

• Problem solving, teambuilding, leadership, responsiveness and professionalism

• Possess the ability to adapt to a fast-paced and evolving technical environment

• The ability to learn new technologies quickly

• Take initiative to address challenges.

Technical Skills:

• Hardware (e.g., desktops, laptops, mobile devices).

• Adobe Suite

• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)

• VMWare

• Microsoft Office Suite

• Windows & macOS

Education and/or Experience:

• Possess a minimum of 3-5 years of experience in an IT help desk or desktop support role, demonstrating a strong understanding of technical support principles and practices.

• Bachelors' degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.

Certificates or Licenses:

• Industry certifications such as CompTIA A+, Network+, MCSA, or MCSE.

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range ). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

• Provide first-level contact and convey resolutions to customer issues in an effective manner.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation, and closure in the ITSM system, Remedy preferred.
• Properly escalate unresolved incidents to the next level of support with a detailed description of the issue.
• Update customer data and produce activity reports for management.
• Respond to phone and e-mail inquiries that are placed to the Support Center, and directly interact with end-user customers to resolve local and network-related issues.
• Troubleshooting and diagnosing of hardware, software, and connectivity issues for end users.
• Work with other IT groups to roll out hardware and software upgrades; implement new equipment and services; assist with new product testing and special projects.
• Analyze and resolve moderately to complex PC hardware, software, system access, network, and other technical issues.
• Perform end-user operation/procedure training and/or documentation.
• Follow up with end users to ensure problems are resolved successfully and satisfactorily.
• Track the status of all ongoing issues and escalate to management as appropriate.
• Document and update written knowledge base policies and procedures.
• Be able to manage a heavy caseload and respond to user requests in a timely fashion.
• Work a flexible schedule; provide off-hours support on an on-call basis.
• Walk customers through the problem-solving process.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Preserve and grow your knowledge of help desk procedures, products, and services.

• 3 Years of proven working experience in providing Help Desk support
• Maintain a high first-contact resolution percentage.
• 3 Years experience supporting and troubleshooting connectivity to networks.
• Working knowledge of ITSM system, remote control software, Windows 10/11, Office 365.
• Experience with remote support through Citrix, and VPN.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent customer service orientation and service
• Microsoft Certifications, A+, or other relevant IT Certifications.

• High School degree or GED

• Provide first-level contact and convey resolutions to customer issues in an effective manner.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation, and closure in the ITSM system, Remedy preferred.
• Properly escalate unresolved incidents to the next level of support with a detailed description of the issue.
• Update customer data and produce activity reports for management.
• Respond to phone and e-mail inquiries that are placed to the Support Center, and directly interact with end-user customers to resolve local and network-related issues.
• Troubleshooting and diagnosing of hardware, software, and connectivity issues for end users.
• Work with other IT groups to roll out hardware and software upgrades; implement new equipment and services; assist with new product testing and special projects.
• Analyze and resolve moderately to complex PC hardware, software, system access, network, and other technical issues.
• Perform end-user operation/procedure training and/or documentation.
• Follow up with end users to ensure problems are resolved successfully and satisfactorily.
• Track the status of all ongoing issues and escalate to management as appropriate.
• Document and update written knowledge base policies and procedures.
• Be able to manage a heavy caseload and respond to user requests in a timely fashion.
• Work a flexible schedule; provide off-hours support on an on-call basis.
• Walk customers through the problem-solving process.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Preserve and grow your knowledge of help desk procedures, products, and services.

• 3 Years of proven working experience in providing Help Desk support
• Maintain a high first-contact resolution percentage.
• 3 Years experience supporting and troubleshooting connectivity to networks.
• Working knowledge of ITSM system, remote control software, Windows 10/11, Office 365.
• Experience with remote support through Citrix, and VPN.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent customer service orientation and service
• Microsoft Certifications, A+, or other relevant IT Certifications.

• High School degree or GED

• Respond to user queries via phone, email, ticketing system, or in-person.
• Provide first-level technical support for hardware, software, network, and application issues.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, VPN, printers, and other business applications.
• Log and track issues using the company's help desk ticketing system, ensuring timely resolution or escalation.
• Assist in setting up new users, configuring equipment, and managing user accounts.
• Document troubleshooting steps and create user-friendly guides and knowledge base articles.
• Work collaboratively with other IT staff to improve overall service delivery.
• Maintain inventory of hardware and software assets.
• Ensure security and privacy standards are upheld in all IT activities.

• Preferred: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1-3 years of experience in a help desk or technical support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Office 365, and common business software.
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team-oriented environment.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.

• On-site M-F
• May require occasional evening or weekend support for critical issues or updates.

• Provide first-level remote IT services or assist in the delivery of higher-level services to customers.
• Properly enter all calls into the helpdesk system.
• Use predefined triage processes to troubleshoot, resolve, or escalate to the appropriate resource within Service Level Agreement parameters.
• Utilize remote desktop applications to troubleshoot end-user PC-related problems.
• Resolve standard documented problems with minimal assistance.
• Take ownership of customer problem resolution.
• Apply working knowledge of customer support business and technology processes, including call handling, customer software applications, operating system environments, and asset tracking.
• Identify customer training issues on standard and non-standard products.
• Participate in technical discussions with team members and contribute to decision-making processes.

• Strong customer service skills.
• Proficiency with Helpdesk tools, Microsoft operating systems, MS Office applications, antivirus software, and communications devices.
• Basic hardware and software troubleshooting skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work with minimal supervision.
• Familiarity with necessary web-based tools (e.g., ProActa, help desk call tracking applications).
• Willingness to work as a team player.
• Strong organizational skills and attention to detail.
• Ability to travel as required.

• 0-5 years in a technical customer service environment.
• Call center experience preferred.

• Minimum: High School Diploma or equivalent.
• At least one entry-level certification (A+, N+, or OEM vendor certification).

We are a leading company in the technology and consulting industry, and we are looking for highly skilled and motivated individuals to join our growing team. As a Remote Help Desk Associate, you will be responsible for providing technical support and assistance to our clients, ensuring their satisfaction and success with our products and services.

Responsibilities:

- Respond promptly and professionally to client inquiries and technical issues via phone, email, or remote access.

- Troubleshoot and resolve hardware and software related issues for our clients.

- Escalate complex issues to the appropriate teams and follow up until resolution.

- Assist new clients with onboarding and training on our products and services.

- Maintain accurate and detailed records of client interactions and resolutions in our CRM system.

- Continuously update and expand technical knowledge and skills to stay current with industry trends and advancements.

Requirements:

- 2 years of experience in a technical support role, preferably in a help desk or customer service environment.

- Excellent communication skills, both verbal and written.

- Strong knowledge of computer systems, software, and hardware, including Windows and Mac OS.

- Familiarity with networking, TCP/IP, and wireless technologies.

- Ability to work independently and in a team environment.

- Excellent problem-solving and critical thinking skills.

- A passion for providing exceptional customer service.