222,883 IT Associate jobs in the United States
Pharmacy Help Desk Associate
Posted 2 days ago
Job Viewed
Job Description
**Pharmacy Help Desk Associate - MaineCare in Augusta, ME**
**Position Duties** :
+ Respond to calls from MaineCare Members, pharmacists, and technicians representing various coverage plans
+ Educate MaineCare Members regarding various Medicare Part D plans and how to choose a plan, how the plan pays benefits, etc.
+ Educate MaineCare Members on Medicare Savings Program/Medicare buy-in plans and how to choose a plan, how the plan pays benefits, etc.
+ Assist MaineCare Members with enrollment processes.
+ Review insurance coverage for pharmacies, doctor's offices, hospitals, MaineCare Members, and other identified individuals/organizations.
+ Support roles dealing with all aspects of claims processing and customer service such as evaluating claims, pricing, and requests for services.
+ Assist MaineCare Members with problems related to co-pays, deductibles, premiums, or other related issues.
+ Assist MaineCare Members who are out of medication or are unable to fill prescriptions
+ Perform other duties and responsibilities as may be assigned by the Pharmacy Helpdesk staff.
+ Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
+ Create and use varied correspondence formats and compose standard business correspondence.
+ Perform routine, occasional secretarial duties.
+ Receive and greet visitors and determine customer needs.
+ Apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
**Minimum Qualifications:**
+ Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
+ Knowledge of basic office equipment such as fax, copier, phone, etc.
+ Knowledge of information distribution through use of the internet.
+ Ability to perform basic secretarial duties.
+ Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
+ Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements.
+ Ability to effectively resolve problems.
+ Ability to exercise good judgment in appraising situations and making decisions/recommendations.
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.
**Job Details**
**Pay Type** **Hourly**
**Telecommute Percentage** **60**
**Hiring Max Rate** **18 USD**
Help Desk
Posted 2 days ago
Job Viewed
Job Description
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**
Associate Help Desk Support Technician - 10 Hour Evening Shift
Posted 3 days ago
Job Viewed
Job Description
**Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.**
**Facility:** Sanford Business Center Building
**Location:** Sioux Falls, SD
**Address:** 2200 E Benson Rd, Sioux Falls, SD 57104, USA
**Shift:** 10 Hours - Evening Shifts
**Job Schedule:** Full time
**Weekly Hours:** 40.00
**Salary Range:** $16.50 - $6.50
**Pay Info:** Pay starts at 16.50 and increases according to years of applicable experience.
**Job Summary**
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
**Qualifications**
High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.
**Benefits**
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
**Req Number:** R-
**Job Function:** Information Technology
**Featured:** No
Associate Service Management Specialist - Help Desk - FT - Days - DIO
Posted today
Job Viewed
Job Description
Location:
Miramar, FloridaAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
This position is responsible for providing first level support to employees, vendors, patients, physicians and their office staff regarding basic application, hardware and service/network requests. This includes providing technical assistance to computer users and answering questions or resolving computer problems for clients in person or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, processing, electronic mail, and operating systems.Responsibilities:
References problem management database and service desk systems to provide well-informed solutions on routine issues.Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.Promptly escalates more complex technology issues to higher level technical support or management to ensure timely resolution.Uses company ticketing system to track ongoing issues.Documents, resolves and closes customer issues according to existing service level guidelines, policies, and procedures.Enters support requests into ticketing system to ensure proper resolution, tracking, and follow-up.Engages with customers remotely in order to determine nature and scope of the customer's issue and take appropriate action.Provides real-time support to employees, vendors, patients, physicians and their office staff, related to computer/hardware and systems, typically resolving less complex problems immediately.Competencies:
ACCOUNTABILITY, CUSTOMER SERVICE, CUSTOMER SERVICE (2), EFFECTIVE COMMUNICATION, IT CUSTOMER SUPPORT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK, TECHNICAL KNOWLEDGEEducation and Certification Requirements:
High School Diploma or Equivalent (Required)Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful, fast-paced environment and take appropriate action.Required Work Experience: Minimum one (1) year of IT experience required preferably in help desk, service desk, or call center setting.Other Information: Customer service-related experience preferred.Working Conditions and Physical Requirements:
- Bending and Stooping = 60%
- Climbing = 60%
- Keyboard Entry = 60%
- Kneeling = 60%
- Lifting/Carrying Patients 35 Pounds or Greater = 20%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
- Lifting or Carrying > 75 lbs Non-Patient = 20%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
- Pushing or Pulling > 75 lbs Non-Patient = 20%
- Reaching = 60%
- Repetitive Movement Foot/Leg = 20%
- Repetitive Movement Hand/Arm = 20%
- Running = 0%
- Sitting = 60%
- Squatting = 60%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 40%
- Seeing - Near = 60%
- Bio hazardous Waste = 20%
- Biological Hazards - Respiratory = 20%
- Biological Hazards - Skin or Ingestion = 20%
- Blood and/or Bodily Fluids = 20%
- Communicable Diseases and/or Pathogens = 20%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 60%
- Gas/Vapors/Fumes = 20%
- Hazardous Chemicals = 20%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 20%
- Hazardous Noise = 20%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 40%
- Needles/Sharp Objects = 40%
- Potential Electric Shock = 40%
- Potential for Physical Assault = 20%
- Radiation = 20%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
Shift:
Primarily for office workers - not eligible for shift differentialDisclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veterans Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call (M-F, 8am-5pm) or email Memorial Healthcare System
Project Manager - Technical Support Services/Help Desk
Posted 4 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Overview
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit
About the Role
We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
Responsibilities
Program Oversight & Staff Management
- Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
- Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
- Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
- Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
- Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
- Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
- Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
- Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
- Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
- Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
- Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
- Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
- Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
- Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
- Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
- Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
- Participate in customer IT initiatives and special projects as assigned.
- Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Required Experience and Skills
- 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
- Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
- Strong understanding of ITIL, Agile, and service desk best practices.
- Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
- Experience with device deployment, endpoint management, and enterprise software support.
- Proven ability to manage staff augmentation, subcontractors, and partner networks.
- Strong communication, leadership, and problem-solving skills.
- Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Previous experience supporting federal government agency IT operations preferred.
- Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
- Experience managing IT support during high-demand transition periods preferred.
- Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
- PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
- Candidates must reside in or within daily commuting distance of Washington, D.C.
- Must be willing and able to travel an estimated 25% of time within the U.S.
- Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
Pay Range
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
Benefits Information
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
Who We Are
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
Our Commitment to Non-Discrimination
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
Notice on Candidate AI Usage
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
To apply for this position, visit:
Project Manager - Technical Support Services/Help Desk
Posted 4 days ago
Job Viewed
Job Description
Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC (
Job Type
Full-time
Description
Overview
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit
About the Role
We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
Responsibilities
Program Oversight & Staff Management
-
Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
-
Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
-
Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
-
Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
Operational Management
-
Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
-
Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
-
Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
-
Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
Process & Methodology
-
Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
-
Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
-
Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
Customer Engagement & Communication
-
Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
-
Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
-
Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
Compliance & Security
-
Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
-
Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
Additional Duties
-
Participate in customer IT initiatives and special projects as assigned.
-
Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
Required Experience and Skills
-
5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
-
Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
-
Strong understanding of ITIL, Agile, and service desk best practices.
-
Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
-
Experience with device deployment, endpoint management, and enterprise software support.
-
Proven ability to manage staff augmentation, subcontractors, and partner networks.
-
Strong communication, leadership, and problem-solving skills.
-
Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
-
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
-
Previous experience supporting federal government agency IT operations preferred.
-
Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
-
Experience managing IT support during high-demand transition periods preferred.
Education and Training
-
Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
-
PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
Physical Requirements
-
Candidates must reside in or within daily commuting distance of Washington, D.C.
-
Must be willing and able to travel an estimated 25% of time within the U.S.
-
Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
Pay Range
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
Benefits Information
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
Who We Are
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
Our Commitment to Non-Discrimination
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
Notice on Candidate AI Usage
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
To apply for this position, visit:
Project Manager - Technical Support Services/Help Desk
Posted 16 days ago
Job Viewed
Job Description
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**
Be The First To Know
About the latest It associate Jobs in United States !
Virtual Help Desk
Posted 25 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Virtual Help Desk Agent to join our dynamic Customer Support team. In this full-time, hourly position, you will play a vital role in ensuring our customers receive exceptional service by addressing their inquiries and resolving their technical issues efficiently. If you're a problem-solver with excellent communication skills and a passion for helping others, we want you to be part of our team.
What You'll Do
- Provide prompt, courteous, and accurate support to customers via email, chat, and phone in English.
- Diagnose and resolve technical issues, guiding customers through troubleshooting procedures.
- Document customer interactions and technical solutions in the company’s support system.
- Escalate complex issues to the appropriate team or department when necessary.
- Collaborate with team members to identify trends in customer inquiries and suggest process improvements.
- Maintain a strong understanding of company products, services, and policies.
- Ensure consistent adherence to service level agreements (SLAs) and performance metrics.
Qualifications
- Proficiency in English with excellent written and verbal communication skills.
- Previous experience in a customer support or help desk role preferred.
- Strong problem-solving skills and ability to work independently under minimal supervision.
- Basic technical knowledge and the ability to learn new software systems quickly.
- Efficient time management and ability to multitask in a fast-paced environment.
- Empathetic and patient demeanor with a commitment to providing exceptional customer service.
- Reliable internet connection and a quiet home-office setup for virtual work.
Benefits :
Pulled from the full job description
401(k)
Health insurance
Vision insurance
Dental insurance
Company Details
Help Desk Support
Posted 28 days ago
Job Viewed
Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
Help Desk Technician
Posted 28 days ago
Job Viewed
Job Description
Our company is searching for a Help Desk Technician to offer technical IT support to our customers. In this position, you may help customers in person or over the phone. If you cannot fix the problem remotely, you may have the customer bring the computer to the help desk for service. This may be as simple as updating software or as complicated as replacing the motherboard. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. A CompTIA A+ Computer Troubleshooting Certification is also beneficial.
Help Desk Technician Duties and Responsibilities- Answer phone calls and emails from customers
- Help customers fix their problems remotely
- Fix more complicated issues in person
- Record each IT support ticket
- Maintain a list of vendors for replacement parts
- High school diploma or GED certificate
- Associate degree in computer science (highly preferred)
- Advanced computer proficiency
- CompTIA A+ Computer Troubleshooting Certification (preferred)
- Strong customer service skills