8706 IT Manager jobs in Washington

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company's Information Data Technology & Security (IDT&S) organization is currently seeking an **Information Technology Manager** to join the Manufacturing & Quality team in **Seattle, WA; Everett, WA; Kent, WA; Portland, OR;** or **Renton, WA** .
Boeing's Manufacturing Execution Systems used by Boeing Commercial Airplanes (BCA) (Velocity, Common Manufacturing Execution System (CMES), Manufacturing Operations Management (MOM), and Digital Production Pulse (DPP)) are the digital heartbeat of our factories at Boeing. In this role, you will lead a high-performing team responsible for the full lifecycle delivery of these systems. As the team leader, you will drive execution of critical business priorities while collaborating with key stakeholders to craft and implement a strategic roadmap. Your leadership will be pivotal in advancing short-term objectives and steering the organization's transformation toward a cutting-edge digital enterprise. Join us to shape the future of manufacturing technology with innovation and impact.
**Position Responsibilities:**
+ Lead and support general management responsibilities for your direct reports including team meetings one-on-ones flow-down input into performance management reviews and other related activities
+ Support the Manufacturing Execution System development team operating rhythm including status reviews business process reviews priority reviews and addressing risks issues and opportunities or help needed
+ Support weekly reviews with Dassault Systems
+ Manage review and approval including go or no-go decision for releases such as Commercial Manufacturing Execution System, Velocity, EMOM, and Digital Production Pulse
+ Support Boeing Commercial Airplanes release content approver for the Manufacturing and Quality organization
+ Focal point for 737 returns to rate projects in the Manufacturing and Quality Information Technology organization with weekly project status report out to 737 Information Technology business partner team requiring engagement with other managers in our organization to collect understand and report out or represent status in the 737 Information Technology business partner review
+ Support long range business planning to identify resource and funding needs for the BCA Manufacturing Execution Systems
+ Own and lead any management related actions flowing down to team as applicable for support
+ Respond to application incidents and outages to communicate impacts and ensure collaboration and support from development team as needed
+ Balance multiple priorities while empowering the team to make decisions
+ Demonstrate good communication and collaboration skills to ensure stakeholders are engaged where appropriate issues and outages are escalated as needed and agreement is reached on priorities and roadmap
+ Provide oversight support and coordination on any approvals including access and account requests enterprise technology services terms of reference approval updates Tata Consultancy Services and Dassault Systems invoice approvals badge and account renewals for purchased services resources and performance management close-outs
+ Increase the overall Agile maturity and performance of teams practice and encourage Agile mindset and behaviors support Agile teams with various levels of Agile maturity and actively work to improve those teams in Agile practices to improve first time quality and productivity
+ Work towards the success of Information Technology transformation demonstrating adaptability and growth mindset
**Basic Qualifications (Required Skills/Experience):**
+ 5+ years of experience within information technology
+ 5+ years of experience leading agile teams, including formal training and coaching
+ 5+ years of experience in influencing and building strong relationships with stakeholders and senior leaders across functions
+ 5+ years of experience working with software development lifecycles
+ 5+ years of experience in a production-related discipline such as Manufacturing, Quality, Production Engineering, Supplier Management, and/or Supplier Quality
+ Experience in managing product backlog, writing user stories, and managing releases
**Preferred Qualifications (Desired Skills/Experience):**
+ Bachelor's degree or higher
+ Experience with Manufacturing or Quality systems and/or processes
+ Experience in managing product backlog, writing user stories, and managing releases
+ Experience managing budget and financial plan for the teams
+ Experience in Agile with Digital Transformation Environment
+ Experience with user-centric design practices
+ Experience with modernization implementation of DevSecOps and Cloud technologies
+ Experience as a manager
+ Experience working with external sourcing partners
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Pay & Benefits:**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $131,750 - $178,250
Applications for this position will be accepted until **Aug. 26, 2025**
**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
**Export Control Details:** US based job, US Person required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

dental insurance, life insurance, vision insurance, paid holidays, sick time, long term disability, tuition reimbursement, 401(k)

This is an exciting opportunity to work for one of the top law firms in the U.S! Davis Wright Tremaine LLP is looking for an Information Technology Project Manager to join our team in our Seattle office.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

The IT Project Manager's primary role is to effectively oversee and coordinate all aspects of projects, both internal and external to the IT department. Types of projects may include new software deployments, platform enhancements/upgrades, service/equipment retirements, process improvement exercises, custom application development, physical office modifications, data analysis, and others. DWT's Enterprise Project Management Office works across legal practice groups and industry teams, core business teams, office administration, knowledge management, practice support, the security office, and others. Experience with IT project management in a legal environment is preferred. Adeptness at strategic thinking, tactical execution, and relationship-centric leadership are essential to success.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

Project Planning and Initiation

• Collaborate with stakeholders across legal teams, business groups, and IT to define project scope, goals/requirements, deliverables, and success criteria.
• Develop comprehensive project plans, including charters, timelines, budget, and staffing.
• Conduct business analysis and feasibility studies/proofs of concept to identify and overcome potential project obstacles.
• Coordinate with security, legal, technical, and business teams to ensure compliance with industry regulations and standards.

Project Team Leadership and Stakeholder Communication

• Serve as the primary point of contact for project-related inquiries and updates; ensure transparency and open communication channels throughout the project lifecycle.
• Take a relationship-centric approach to leading cross-functional teams comprising legal, IT, and professional support staff.
• Delegate tasks and responsibilities effectively, ensuring clear understanding of roles, next steps, and dependencies.
• Motivate and inspire team members to meet project milestones and deliverables as well as timeline and budget targets.
• Proactively communicate project status on milestones and deliverables via routine progress reports and EPMO reporting tools (Skyview, EPMO website, reports, etc.)
• Conduct regular team meetings with stakeholders (inside and outside our department) to track progress, address issues, communicate updates, manage expectations, and maintain team focus on the project objectives.
• Ensure clear expectations around operationalization and ownership at project conclusion.
• Maintain and archive project documentation and artifacts throughout the project lifecycle.

Resource Allocation and Budgeting

• Allocate personnel resources efficiently and with a mindfulness of competing priorities and workloads.
• Monitor project expenditures and adjust plans to maintain financial targets.
• Implement cost-saving measures and/or project team adjustments without compromising project quality or timelines.

Risk Management and Issue Resolution

• Identify potential risks and develop mitigation strategies to minimize impact.
• Monitor project activities for deviations from the plan and implement corrective actions; address conflicts and issues promptly, seeking resolution through collaboration and relationship-driven leadership.
• Escalate critical issues or roadblocks to senior management for timely intervention.

Quality Assurance and Deliverable Management

• Establish quality standards and performance metrics for project deliverables.
• Implement testing and validation processes to verify system functionality; coordinate user acceptance testing (UAT) and gather feedback for improvements.
• Document and track project changes, updates, and version control.
• Ensure compliance with contractual and security requirements.

Technology Implementation and Integration

• Oversee the deployment of legal software platforms/updates, and development of new solutions.
• Collaborate with IT teams to integrate new systems with existing workflows.
• Coordinate and conduct user training sessions to familiarize staff with new technologies.
• Monitor system performance and help troubleshoot technical issues as they arise.
• Prepare Help Desk documentation/knowledge base articles (if applicable).

Continuous Improvement and Innovation

• Conduct post-project reviews to evaluate outcomes and identify areas for improvement.
• Document decisions made, lessons learned, and best practices for future projects.
• Promote a culture of innovation, encouraging team members to suggest ideas.
• Lead process improvement efforts and exercises for legal and business teams.
• Assist the EPMO team with maintenance of templates and tools to keep our repository up to date and best in class.

Core Competencies:

• Leadership and Facilitation Skills Exhibit leadership qualities without being authoritative. Lead by serving the project teams and facilitating their self-organization. The ability to effectively facilitate meetings with large teams on video calls (Teams, Zoom) and drive progress toward project milestones and the intended outcomes is vital. Ensure all project team members understand the project's goals, status, obstacles, next steps, and purpose.
• Effective Communication Clear and transparent written and verbal communication is crucial. The ability to explain technical concepts to a non-technical audience using customer-centric language, and provide guidance in making good decisions is required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort.
• Empathy and Relationship-Building It is essential to understand and empathize with the team's challenges. Supporting and motivating team members through trusting, relationship-driven leadership is core to this position.
• Problem-solving and Adaptability You must be a critical thinker, adept at problem-solving and using available resources to find solutions and help keep your project teams on track. You must be open to change and comfortable with adjusting to the evolving needs of the team and the project. Also important is comfort working with ambiguous/incomplete stakeholder requirements and transforming those into targets.
• Time Management and Organization Our Project Managers handle multiple concurrent assignments and must manage time effectively to keep all projects on schedule and meeting goals/deadlines. Organization of project artifacts, internal resources, third parties/vendors, and tasks is essential. Use of appropriate verification techniques to manage changes in project scope, schedule, and costs is expected.
• Vendor Performance Management Clear and direct communication with vendors to ensure mutual understanding of requirements, timelines, and performance expectations is a core element of many of our projects.
• Humility and Calmness Under Pressure Ask for help or guidance when you need it; escalate risks and issues to management, as appropriate. Willingness and ability to learn new systems, processes, and skills is also essential. Capability to handle stressful situations in a composed, professional, and constructive manner while maintaining focus on the objectives at hand is crucial to success.
• Technical Knowledge Having a technical background is highly beneficial, especially when working with our development and engineering teams. A demonstrated knack for quickly learning new technologies to understand the value-add and passing that knowledge on to others will serve this role well.

Description
This is an exciting opportunity to work for one of the top law firms in the U.S! Davis Wright Tremaine LLP is looking for an Information Technology Project Manager to join our team in our Seattle office. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The IT Project Manager's primary role is to effectively oversee and coordinate all aspects of projects, both internal and external to the IT department. Types of projects may include new software deployments, platform enhancements/upgrades, service/equipment retirements, process improvement exercises, custom application development, physical office modifications, data analysis, and others. DWT's Enterprise Project Management Office works across legal practice groups and industry teams, core business teams, office administration, knowledge management, practice support, the security office, and others. Experience with IT project management in a legal environment is preferred. Adeptness at strategic thinking, tactical execution, and relationship-centric leadership are essential to success. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Project Planning and Initiation

• Collaborate with stakeholders across legal teams, business groups, and IT to define project scope, goals/requirements, deliverables, and success criteria.
• Develop comprehensive project plans, including charters, timelines, budget, and staffing.
• Conduct business analysis and feasibility studies/proofs of concept to identify and overcome potential project obstacles.
• Coordinate with security, legal, technical, and business teams to ensure compliance with industry regulations and standards.

Project Team Leadership and Stakeholder Communication

• Serve as the primary point of contact for project-related inquiries and updates; ensure transparency and open communication channels throughout the project lifecycle.
• Take a relationship-centric approach to leading cross-functional teams comprising legal, IT, and professional support staff.
• Delegate tasks and responsibilities effectively, ensuring clear understanding of roles, next steps, and dependencies.
• Motivate and inspire team members to meet project milestones and deliverables as well as timeline and budget targets.
• Proactively communicate project status on milestones and deliverables via routine progress reports and EPMO reporting tools (Skyview, EPMO website, reports, etc.)
• Conduct regular team meetings with stakeholders (inside and outside our department) to track progress, address issues, communicate updates, manage expectations, and maintain team focus on the project objectives.
• Ensure clear expectations around operationalization and ownership at project conclusion.
• Maintain and archive project documentation and artifacts throughout the project lifecycle.

Resource Allocation and Budgeting

• Allocate personnel resources efficiently and with a mindfulness of competing priorities and workloads.
• Monitor project expenditures and adjust plans to maintain financial targets.
• Implement cost-saving measures and/or project team adjustments without compromising project quality or timelines.

Risk Management and Issue Resolution

• Identify potential risks and develop mitigation strategies to minimize impact.
• Monitor project activities for deviations from the plan and implement corrective actions; address conflicts and issues promptly, seeking resolution through collaboration and relationship-driven leadership.
• Escalate critical issues or roadblocks to senior management for timely intervention.

Quality Assurance and Deliverable Management

• Establish quality standards and performance metrics for project deliverables.
• Implement testing and validation processes to verify system functionality; coordinate user acceptance testing (UAT) and gather feedback for improvements.
• Document and track project changes, updates, and version control.
• Ensure compliance with contractual and security requirements.

Technology Implementation and Integration

• Oversee the deployment of legal software platforms/updates, and development of new solutions.
• Collaborate with IT teams to integrate new systems with existing workflows.
• Coordinate and conduct user training sessions to familiarize staff with new technologies.
• Monitor system performance and help troubleshoot technical issues as they arise.
• Prepare Help Desk documentation/knowledge base articles (if applicable).

Continuous Improvement and Innovation

• Conduct post-project reviews to evaluate outcomes and identify areas for improvement.
• Document decisions made, lessons learned, and best practices for future projects.
• Promote a culture of innovation, encouraging team members to suggest ideas.
• Lead process improvement efforts and exercises for legal and business teams.
• Assist the EPMO team with maintenance of templates and tools to keep our repository up to date and best in class.

Core Competencies:

• Leadership and Facilitation Skills Exhibit leadership qualities without being authoritative. Lead by serving the project teams and facilitating their self-organization. The ability to effectively facilitate meetings with large teams on video calls (Teams, Zoom) and drive progress toward project milestones and the intended outcomes is vital. Ensure all project team members understand the project's goals, status, obstacles, next steps, and purpose.

• Effective Communication Clear and transparent written and verbal communication is crucial. The ability to explain technical concepts to a non-technical audience using customer-centric language, and provide guidance in making good decisions is required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort.

• Empathy and Relationship-Building It is essential to understand and empathize with the team's challenges. Supporting and motivating team members through trusting, relationship-driven leadership is core to this position.

• Problem-solving and Adaptability You must be a critical thinker, adept at problem-solving and using available resources to find solutions and help keep your project teams on track. You must be open to change and comfortable with adjusting to the evolving needs of the team and the project. Also important is comfort working with ambiguous/incomplete stakeholder requirements and transforming those into targets.

• Time Management and Organization Our Project Managers handle multiple concurrent assignments and must manage time effectively to keep all projects on schedule and meeting goals/deadlines. Organization of project artifacts, internal resources, third parties/vendors, and tasks is essential. Use of appropriate verification techniques to manage changes in project scope, schedule, and costs is expected.

• Vendor Performance Management Clear and direct communication with vendors to ensure mutual understanding of requirements, timelines, and performance expectations is a core element of many of our projects.

• Humility and Calmness Under Pressure Ask for help or guidance when you need it; escalate risks and issues to management, as appropriate. Willingness and ability to learn new systems, processes, and skills is also essential. Capability to handle stressful situations in a composed, professional, and constructive manner while maintaining focus on the objectives at hand is crucial to success.

• Technical Knowledge Having a technical background is highly beneficial, especially when working with our development and engineering teams. A demonstrated knack for quickly learning new technologies to understand the value-add and passing that knowledge on to others will serve this role well.

Join us if you have:

• Bachelor degree strongly preferred.
• 2+ years of IT Project Management experience strongly preferred.
• PMP, CAPM, Scrum Master, CompTIA Project+, or Product/Program Management Certification preferred.
• High level proficiency with Microsoft Teams, SharePoint, Forms, PowerPoint, and Visio (or other process mapping tools) is required. Experience with MS Flow and PowerBI are desired.
• Experience planning and executing projects with teammates across U.S. time zones.
• Thrive in a fully remote position (but be available to visit the Seattle office when the need arises).
• Full-time availability during firm business hours (8:30AM-5PM Pacific or Mountain time) is required.
• Previous experience in a law firm or professional services organization, supporting a multi-office environment is strongly preferred.

Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What's in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. Washington State The annualized salary range for this position in Washington is $127,000 to $144,000. Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here: . Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email (emailprotected) . #LI-RK1

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Description
This is an exciting opportunity to work for one of the top law firms in the U.S! Davis Wright Tremaine LLP is looking for an Information Technology Project Manager to join our team in our Seattle, Portland, Los Angeles, or San Francisco office. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The IT Project Manager's primary role is to effectively oversee and coordinate all aspects of projects, both internal and external to the IT department. Types of projects may include new software deployments, platform enhancements/upgrades, service/equipment retirements, process improvement exercises, custom application development, physical office modifications, data analysis, and others. DWT's Enterprise Project Management Office works across legal practice groups and industry teams, core business teams, office administration, knowledge management, practice support, the security office, and others. Experience with IT project management in a legal environment is preferred. Adeptness at strategic thinking, tactical execution, and relationship-centric leadership are essential to success. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Project Planning and Initiation

• Collaborate with stakeholders across legal teams, business groups, and IT to define project scope, goals/requirements, deliverables, and success criteria.
• Develop comprehensive project plans, including charters, timelines, budget, and staffing.
• Conduct business analysis and feasibility studies/proofs of concept to identify and overcome potential project obstacles.
• Coordinate with security, legal, technical, and business teams to ensure compliance with industry regulations and standards.

Project Team Leadership and Stakeholder Communication

• Serve as the primary point of contact for project-related inquiries and updates; ensure transparency and open communication channels throughout the project lifecycle.
• Take a relationship-centric approach to leading cross-functional teams comprising legal, IT, and professional support staff.
• Delegate tasks and responsibilities effectively, ensuring clear understanding of roles, next steps, and dependencies.
• Motivate and inspire team members to meet project milestones and deliverables as well as timeline and budget targets.
• Proactively communicate project status on milestones and deliverables via routine progress reports and EPMO reporting tools (Skyview, EPMO website, reports, etc.)
• Conduct regular team meetings with stakeholders (inside and outside our department) to track progress, address issues, communicate updates, manage expectations, and maintain team focus on the project objectives.
• Ensure clear expectations around operationalization and ownership at project conclusion.
• Maintain and archive project documentation and artifacts throughout the project lifecycle.

Resource Allocation and Budgeting

• Allocate personnel resources efficiently and with a mindfulness of competing priorities and workloads.
• Monitor project expenditures and adjust plans to maintain financial targets.
• Implement cost-saving measures and/or project team adjustments without compromising project quality or timelines.

Risk Management and Issue Resolution

• Identify potential risks and develop mitigation strategies to minimize impact.
• Monitor project activities for deviations from the plan and implement corrective actions; address conflicts and issues promptly, seeking resolution through collaboration and relationship-driven leadership.
• Escalate critical issues or roadblocks to senior management for timely intervention.

Quality Assurance and Deliverable Management

• Establish quality standards and performance metrics for project deliverables.
• Implement testing and validation processes to verify system functionality; coordinate user acceptance testing (UAT) and gather feedback for improvements.
• Document and track project changes, updates, and version control.
• Ensure compliance with contractual and security requirements.

Technology Implementation and Integration

• Oversee the deployment of legal software platforms/updates, and development of new solutions.
• Collaborate with IT teams to integrate new systems with existing workflows.
• Coordinate and conduct user training sessions to familiarize staff with new technologies.
• Monitor system performance and help troubleshoot technical issues as they arise.
• Prepare Help Desk documentation/knowledge base articles (if applicable).

Continuous Improvement and Innovation

• Conduct post-project reviews to evaluate outcomes and identify areas for improvement.
• Document decisions made, lessons learned, and best practices for future projects.
• Promote a culture of innovation, encouraging team members to suggest ideas.
• Lead process improvement efforts and exercises for legal and business teams.
• Assist the EPMO team with maintenance of templates and tools to keep our repository up to date and best in class.

Core Competencies:

• Leadership and Facilitation Skills Exhibit leadership qualities without being authoritative. Lead by serving the project teams and facilitating their self-organization. The ability to effectively facilitate meetings with large teams on video calls (Teams, Zoom) and drive progress toward project milestones and the intended outcomes is vital. Ensure all project team members understand the project's goals, status, obstacles, next steps, and purpose.

• Effective Communication Clear and transparent written and verbal communication is crucial. The ability to explain technical concepts to a non-technical audience using customer-centric language, and provide guidance in making good decisions is required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort.

• Empathy and Relationship-Building It is essential to understand and empathize with the team's challenges. Supporting and motivating team members through trusting, relationship-driven leadership is core to this position.

• Problem-solving and Adaptability You must be a critical thinker, adept at problem-solving and using available resources to find solutions and help keep your project teams on track. You must be open to change and comfortable with adjusting to the evolving needs of the team and the project. Also important is comfort working with ambiguous/incomplete stakeholder requirements and transforming those into targets.

• Time Management and Organization Our Project Managers handle multiple concurrent assignments and must manage time effectively to keep all projects on schedule and meeting goals/deadlines. Organization of project artifacts, internal resources, third parties/vendors, and tasks is essential. Use of appropriate verification techniques to manage changes in project scope, schedule, and costs is expected.

• Vendor Performance Management Clear and direct communication with vendors to ensure mutual understanding of requirements, timelines, and performance expectations is a core element of many of our projects.

• Humility and Calmness Under Pressure Ask for help or guidance when you need it; escalate risks and issues to management, as appropriate. Willingness and ability to learn new systems, processes, and skills is also essential. Capability to handle stressful situations in a composed, professional, and constructive manner while maintaining focus on the objectives at hand is crucial to success.

• Technical Knowledge Having a technical background is highly beneficial, especially when working with our development and engineering teams. A demonstrated knack for quickly learning new technologies to understand the value-add and passing that knowledge on to others will serve this role well.

Join us if you have:

• Bachelor degree strongly preferred.
• 2+ years of IT Project Management experience strongly preferred.
• PMP, CAPM, Scrum Master, CompTIA Project+, or Product/Program Management Certification preferred.
• High level proficiency with Microsoft Teams, SharePoint, Forms, PowerPoint, and Visio (or other process mapping tools) is required. Experience with MS Flow and PowerBI are desired.
• Experience planning and executing projects with teammates across U.S. time zones.
• Thrive in a fully remote position (but be available to visit the Seattle office when the need arises).
• Full-time availability during firm business hours (8:30AM-5PM Pacific or Mountain time) is required.
• Previous experience in a law firm or professional services organization, supporting a multi-office environment is strongly preferred.

Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What's in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. Washington State The annualized salary range for this position in Washington is $127,000 to $44,000. Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. California The annualized salary range for this position in Los Angeles is 124 to 141,000; and in San Francisco is 149,000 to 168,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here: .

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email (emailprotected) . #LI-RK1

Job DescriptionJob Description

HarmonyTech Inc is seeking a highly motivated and experienced Information Technology (IT) Program Manager to oversee and manage complex projects within our management consulting practice. The ideal candidate will possess a strong technical background, exceptional leadership skills, and a proven track record of successfully delivering IT projects on time and within budget. As Program Manager, you will provide business, technical, and personnel management to subordinate groups of technical and administrative personnel across multiple disciplines, ensuring alignment with client objectives and strategic goals.

Position is in Washington D.C. and requires U.S. Citizenship or Green Card.

Responsibilities:

• Provide overall day-to-day management of a specific task order or group of task orders affecting the same or related/interdependent systems.
• Conceive, plan, and execute a wide variety of projects requiring exploration of subject areas, definition of problems, and development of cost-effective approaches for resolution.
• Schedule and assign work to subordinates and subcontractors, monitor progress, and resolve discrepancies to ensure compliance with work/quality standards and contract/task order requirements.
• Ensure that technical solutions and schedules in the task order(s) are implemented within estimated timeframes.
• Report orally and in writing to contractor management and government representatives.
• Serve as the Contractor's authorized interface with the Government Contracting Officer, the Contracting Officer's Representative/Technical Representative (COR/COTR), government management personnel, and agency representatives.

Requirements:

• Minimum 7+ years of experience as a mid-level and senior-level program manager.
• Strong experience managing technical projects and diverse teams.
• Demonstrated experience in business, technical, and personnel management.
• Proficiency in project management methodologies (Agile, Waterfall, Hybrid).
• Knowledge of and Experience in managing Section 508 Compliance and accessibility standards.
• Proven ability to manage complex projects and deliver results within estimated timeframes.
• Ability to effectively interface with government representatives and contractor management.
• Strong problem-solving and decision-making skills.
• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.

Qualifications:

• PMP / PgMP Certification or equivalent.

Education:

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent experience.

If you are interested and feel that you would excel in the position, we invite you to apply. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters please.

About HarmonyTech

We have been delivering information technology services and solutions across the Federal government and commercial clients for over a decade. Our employees are the most important assets of our company because they delivery value and care for our clients. We are a company of passionate technologist constantly evolving in our understanding and application of technology to best fulfill our client’s mission needs. We operate under a flat and efficient organizational structure to ensure our hand-picked consultants have the flexibility to take risks and be innovative. We typically work in small, agile teams as we design and develop solutions to address our client’s business challenges. Our success is measured with every satisfied customer and employee.

Why you want to join us

• You have a passion for solving our customers complex business problems
• Awesome learning and professional development opportunities
• A culture built on teamwork and excellence

Benefits

HarmonyTech offers a highly competitive salary and benefits package including:

• Medical/Dental/Vision Insurance (company contributes 80% of the entire premium)
• Short/Long Term Coverage
• Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement
• Employee Referral Bonus
• Paid Federal Holidays
• Accrued Paid Time Off
• Click the benefits package link above to check out the benefits we offer

Legal

HarmonyTech believes in a policy of equal employment and opportunity for all people based on merit. We are an Equal Opportunity Employer (EEO) and Drug Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to , , , , , or origin or any other category protected by applicable federal, state or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Additionally, they do not establish a contract for employment and are subject to change at the discretion of HarmonyTech.

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Job DescriptionJob DescriptionDescriptionOPEN DATE: July 23, 2025                     CLOSING DATE: August 8, 2025                POSITION TYPE: Trust Fund APPOINTMENT TYPE: Indefinite      SCHEDULE: Full Time DUTY LOCATION: Washington, DC 

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Open to all qualified applicants
What are Trust Fund Positions? Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States.  Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. 

OVERVIEWThe Smithsonian Institution, Undersecretary for Science & Research, Air and Space Museum (NASM), collects, preserves, studies, and exhibits artifacts, archival materials and works of art related to the history, culture and science of aviation and spaceflight and the study of the universe. Its research and outreach activities serve all audiences, within and beyond its walls.  The Museum commemorate the past and is committed to educating and inspiring people to foster appreciation for the importance of flight to humanity. NASM is administered as one Museum with multiple locations: The Mall building, the Steven F. Udvar-Hazy Center in Chantilly, Virginia and the Garber Facility in Suitland Maryland. NASM provides access to the nation’s aviation and space flight history to an average of 7-9 million on-site visitors from around the world each year, making it one of the most visited museums in the world. In addition, NASM draws tens of millions of virtual visitors to its website and broadcast, digital applications and webcast educational programming. This position is in the Information Technology Department, Business Operations and Technology Directorate, Air and Space Museum (NASM). The incumbent functions as a Sr. IT Specialist (DATAMGT) responsible for providing technical support and expertise in data management, systems software, applications software, data standards, data communications for all automated systems and maintain software and hardware equipment and inventory.dd summary of unit and position. 
DUTIES AND RESPONSIBILITIES

• Database Management
• Database Management Systems
• Technical Competence/Problem Solving
• Other duties as assigned.

QUALIFICATION REQUIREMENTSEducation and Experience:
To qualify for this position, applicants must possess a bachelor’s degree (B.A.) from an accredited four-year college or university and/or 3-5 years of related experience (described below); or an equivalent combination of education and experience.

• Knowledge of concepts, techniques, and procedures necessary to manage the administration of database systems, technologies, and networks within an organization.
• Knowledge in interpreting performance data, computer usage, and technical information indicative of database usage and responding to various issues affecting end-users.
• Skill, incorporating and updating database systems and technologies with new components, hardware, and software as dictated by institutional leadership.
• Skill, evaluating performance gaps in database technologies, sufficient to recommend replacement technologies, processing or storage errors, and other anomalies that reduce performance.
• Ability to respond and mitigate routine to intermediate issues impacting networking, delivery of IT solutions, or maintenance necessary to secure and maintain software and hardware functionality.
•  Ability to work within a team-based environment responding to end-user inquiries, coordinating short and long-term projects, and facilitating institutional wide system modernization efforts.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.  Join us in "Inspiring through Knowledge and Discovery." 
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.  

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  To learn more, please review the Smithsonian’s Accommodation Procedures ( Smithsonian Institution is an Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following:

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for an **Information Technology Manager - SAP Security** to join the team in **Seattle, WA; Arlington, VA; Renton, WA; Ridley Park, PA; Heath, OH; Plano, TX;** or **Dallas, TX.**
You will join the Systems, Applications, and Products (SAP) S/4 Center of Excellence as the Manager of SAP Security and Security Operations to lead the SAP user security and security operations team. You will oversee access management, technology controls, resilience, and cybersecurity initiatives under the direction of the Enterprise Resource Planning (ERP) implementation team and in coordination with Infrastructure and Boeing Enterprise Security. This role is responsible for ensuring the integrity, confidentiality, availability, and compliance of Boeing's SAP landscape.
You will design and implement robust security measures, manage System Applications Processing (SAP) roles and key access processes, and ensure compliance with applicable regulations and standards. You will partner strategically with internal teams and external stakeholders to design, adopt, and integrate appropriate controls, deliver consistent processes and solutions, and promote control automation following industry best practices. You will maintain up-to-date knowledge of industry trends, standards, tools, and processes to deliver first-time quality, and provide knowledge transfer and training on security best practices to Information Technology (IT) and business teams.
**Position Responsibilities:**
+ Manages and integrates employee activities across IT including security architecture design and administration, application security analysis and design, information management, architecture, computing security, computing security, computing project security support and/or process analysis
+ Develops and executes project and process plans, implements policies and procedures and sets operational goals
+ Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements
+ Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
+ Provides oversight and approval of technical approaches, products and processes
+ Manages and provides developmental opportunities for employees
+ Manages the operational, technological, and legal risks associated with the business
+ Designs, develops, and maintains SAP security roles and authorizations with a focus on SAP S/4 FIORI and S4 HANA to meet business needs and compliance requirements
+ Leads the implementation of SAP Control Panel GRC (Governance, Risk, and Compliance) modules, including Access Control, Process Control, Risk Management and Fire Fighter Provisioning
+ Develops and maintain documentation related to SAP security policies, procedures, and role designs
+ Provides expert guidance on SAP user security best practices, risk management, and compliance strategies
+ Identifies, assesses, and manages inherent risks in our system and promotes a risk-mitigating culture
+ Drives transparent, quantifiable, and long-lasting control improvements by working together with the audit, compliance, business control management, and technology teams
+ Uses data to streamline and improve the product development lifecycle through Continuous Integration/Continuous Development CI/CD pipelining, Development, Security and Operations (DevSecOps), Infrastructure as Code (IaC) and other automations as appropriate
+ Oversees troubleshooting and resolution of technical issues, especially complex issues that span multiple teams
+ Follows new technologies and industry trends, bringing useful technologies into the team to improve product development and quality
+ Works with enterprise architecture and security personnel to position the product for long term maintainability and scalability, ensure adherence to Enterprise Architecture, and ensure regulatory/policy compliance
+ Understands the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area
+ Understands the inter-relationships between components of systems and plans, anticipating future events, and applying the principles of systems thinking to accelerate performance
**Basic Qualifications (Required Skills/Experience):**
+ Bachelor's degree or higher
+ 10+ years of experience working in a cross-functional environment with all levels in the business from individual contributors to executive leadership
+ 10+ years of experience within information technology
+ 10+ years of experience with SAP Security and /or SAP GRC
+ 5+ years of experience with System Applications Processing (SAP), S/4 HANA
+ 5+ years of experience in management or leading teams
+ Able to travel both domestically and internationally
**Preferred Qualifications (Desired Skills/Experience):**
+ Certifications in SAP related technologies
+ 5+ years of experience communicating effectively with multiple levels of an organization
+ 5+ years of experience using Information Technology (IT) systems
+ Experience with Cloud security including Cybersecurity, Encryption, and Key Management
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies _._
**Pay & Benefits:**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $123,250 - $178,250
Applications for this position will be accepted until **Aug. 26, 2025**
**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
**Export Control Details:** US based job, US Person required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job DescriptionJob Description

Position Summary:

The Fire Department IT Manager is responsible for overseeing all technology systems and infrastructure that support the operations of the Everett Fire Department. This includes managing emergency response systems, ensuring data security, supporting communication technologies, and leading IT projects that enhance the department’s efficiency and safety. The ideal candidate will have a strong technical background and experience in public safety or emergency services environments.

Essential Functions:

• Manage and maintain IT infrastructure including servers, networks, and specialized fire service software.
• Ensure the reliability and security of emergency response systems such as CAD (Computer-Aided Dispatch) and RMS (Records Management Systems).
• Support mobile and in-vehicle technologies used by fire personnel.
• Collaborate with city IT and emergency services to align technology strategies.
• Provide technical support and training to fire department staff.
• Work with the Fire Administration to develop and implement IT policies and procedures.
• Report to and collaborate with the Fire Alarm Liaison on technical processes.
• Manage technology vendors and procurement processes.
• Monitor system performance and respond to technical issues.
• Stay informed on emerging technologies relevant to fire and emergency services

Knowledge, Skills, and Abilities:

• Proficiency in network and systems administration.
• Familiarity with fire service software and communication systems.
• Strong leadership and project management skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of IT experience, with at least 2 years in a supervisory or managerial role.
• Experience in a fire department, EMS, or emergency services environment .
• Strong understanding of cybersecurity and compliance standards.
• Valid driver’s license and ability to pass a background check.

Physical Demand and Work Environment:

• Work is primarily performed in an office setting with occasional field visits.
• May require lifting of equipment up to 50 lbs.
• Occasional evening or weekend work may be required for system maintenance or emergencies

For a disability‐related reasonable accommodation or alternative application method, contact Human Resources

The City of Everett is an Equal Opportunity / Affirmative Action Employer. , minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Company DescriptionA desirable place to live, work, and visit, the City of Everett prides itself on its progress while remaining dedicated to future possibilities. Home to over 50,000 , Everett is known for its rich culture, diverse population, and welcoming atmosphere. A once industrial City, Everett is now recognized as a melting pot for and newcomers alike.Company DescriptionA desirable place to live, work, and visit, the City of Everett prides itself on its progress while remaining dedicated to future possibilities. Home to over 50,000 , Everett is known for its rich culture, diverse population, and welcoming atmosphere. A once industrial City, Everett is now recognized as a melting pot for and newcomers alike.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tier Two support for WADS IT requests and resolve technology issues in an expedient manner. WADS requires support for approximately for approximately 300 Network Users, 300 NIPR/SIPR workstations, 100 VoiP and VoSiP phones, 4 printers, and approximately 200 Video Teleconferencing events annually.

Responsibilities

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support project associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• WADS CSTs shall review user paperwork to 100% accuracy and submit to WADS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Maintain and upgrade software elements, including the OS. IAW
• government regulations.
• Troubleshoot software and hardware issues.
• Troubleshoot configuration problems.
• Assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to WADS representatives within 12 hours, if applicable.
• Shall report to the WADS representative weekly, as specified by the government, on all performance expectations.
• Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices.
• Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required.
• Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at the Western Air Defense Sector.
• Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall meet these performance expectations:
  • Route and/or assign trouble tickets within 24 hours the next business day.
  • Complete assigned incident tickets no later than 30 days after creation.
  • Escalate, within 24 hours, all tickets that will breach 30 days from creation.
  • Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.
  • Be able to resolve 50% of issues during the initial engagement with users.
  • Follow-up with users within 72 hours of issue closure.

Qualifications

Necessary Skills and Knowledge:

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

The salary range for this position is $70,000 to $85,000 annually.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Information Technology Specialist shall provide Tier Two support for WADS IT requests and resolve technology issues in an expedient manner. WADS requires support for approximately for approximately 300 Network Users, 300 NIPR/SIPR workstations, 100 VoiP and VoSiP phones, 4 printers, and approximately 200 Video Teleconferencing events annually.

Responsibilities

Essential Job Functions:

• Shall take full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request.
• Shall assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process.
• As with any IT operations, changes to operations should be expected. As such, the Contractor shall support project associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.
• Shall follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction.
• Shall work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to 1 AF/A6 management and the COR no later than seven days of the event or issue.
• Shall establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
• Shall engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users.
• Ensure 100% non-IT requests are properly routed to appropriate support organizations.
• Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements.
• This task includes account sponsorship to initiate new user documentation, training, access, and orientation processes.
• WADS CSTs shall review user paperwork to 100% accuracy and submit to WADS CFP for creation within 48 hours of initiation of new user documentation.
• Provide a full range of hands-on IT-related support functions.
• Shall be responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software.
• Shall configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment.
• Shall configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations.
• Maintain and upgrade software elements, including the OS. IAW
• government regulations.
• Troubleshoot software and hardware issues.
• Troubleshoot configuration problems.
• Assist users with application usage questions and concerns.
• Shall escalate hardware repair/replacement issues to WADS representatives within 12 hours, if applicable.
• Shall report to the WADS representative weekly, as specified by the government, on all performance expectations.
• Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices.
• Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required.
• Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at the Western Air Defense Sector.
• Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations.
• Shall meet these performance expectations:
  • Route and/or assign trouble tickets within 24 hours the next business day.
  • Complete assigned incident tickets no later than 30 days after creation.
  • Escalate, within 24 hours, all tickets that will breach 30 days from creation.
  • Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government.
  • Be able to resolve 50% of issues during the initial engagement with users.
  • Follow-up with users within 72 hours of issue closure.

Qualifications

Necessary Skills and Knowledge:

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• Minimum 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC).
• Must be compliant with Department of Defense (DoD) Directive 8410 "Information Assurance Training (IAT), Certification, and Workforce Management," IAT Level II requirements to obtain privileged network access.
• US citizen
• Must have a Secret clearance

The salary range for this position is $70,000 to $85,000 annually.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.