Technical Support, Senior Advocate

94566 Pleasanton, California Medallia

Posted 2 days ago

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Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team
As a Technical Support, Senior Analyst you will play a pivotal role in fostering strong customer relationships and ensuring the seamless resolution of technical support issues for our clients. You will be at the forefront of delivering exceptional support experiences, resolving issues, collaborating with internal and external partners including product, engineering, and professional services to deliver high-quality resolutions for technical challenges, creating a streamlined approach to customer satisfaction.

Technical Support, Senior Analysts are responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. They respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Technical Support Senior Analysts conduct reporting, ensure software reliability, and mitigate problems or bugs to design engineering/software engineering. Ultimately, Technical Support, Senior Analysts provide support to customers/users where the product is highly technical or sophisticated in nature.

Responsibilities

Technical Support, Senior Analysts are responsible for resolving Support Delivery escalations and complex admin cases. Capable of effectively managing critical communication across Engineering, Product, and customer teams during incidents and high priority investigations. Capable of leading continuous improvement initiatives and mentoring Advocates with less knowledge and experience.

  • Deliver first-class support across our customer base and exceed our customers' expectations.
  • Resolve escalations from Admins and Advocate team.
  • File Engineering Escalation (EEQ) tickets when needed, ensuring that every ticket clearly explains the business impact for the customer and has the right priority set.
  • Partner with the On-call engineers on EEQ investigations, collaborating to find the root cause of the issue being reported and defining a workaround (if possible).
  • Facilitate effective knowledge sharing and self-service problem solving by creating, updating, and archiving (as appropriate) Knowledge Articles.
  • Proactively seeks and works with a mentor to build the technical knowledge on a product area required to become an SME.
  • Collaborate cross-functionally with internal teams (e.g. Professional Services, Product, Engineering), providing key product insights and identifying improvement opportunities.
  • Participates in the Release Readiness activities with minor guidance from senior team members.
  • Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the leadership team.
  • Support incidents as part of our Incident Response Team, including being part of an on-call rotation.
  • Lead process improvement initiatives in the Support organization with some guidance and supervision.

Qualifications

Minimum Qualifications

  • 3+ years of experience working in a technical, support, or customer service focused environment.
  • 3+ years of experience with evaluating and troubleshooting technical issues and explaining resolutions in a simple way.
  • Good understanding of Excel, JavaScript, XML, HTML and CSS.
  • Able to respond to on-call notifications within 30 minutes to support high severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.

Preferred Qualifications

  • Experience working with SaaS technologies and platforms.
  • Experience facilitating communications regarding complex customer escalations from identification to resolution for clients in a variety of industries.
  • Capable of providing clear, actionable feedback and helping coach new team members on support processes.
  • Demonstrated ability to solve problems, evaluating and troubleshooting technical issues and explaining resolutions in simple ways.
  • Team player who can lead and make decisions in difficult and adapting situations.
  • Excellent verbal and written communication skills in English.
  • Experience with the Medallia platform and Salesforce Service Cloud.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $70,400-$90,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.


Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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Technical Support JOB Training Opportunity

94523 Pleasant Hill, California Year Up United

Posted 2 days ago

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Job Description

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Customer Success
- Project Management
- Data Analytics
- IT Support
- Business Operations
- Network Security & Support

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

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Technical Customer Support Representative

94566 Pleasanton, California Vagaro Inc

Posted 11 days ago

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Job Description

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What Youll Be Doing:
Were seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If youre experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!

*This is an onsite position based in Pleasanton, CA.*

Why Youll Love Working Here:
  • Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses.
  • Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
  • Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
  • Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
  • Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
  • Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
  • Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
  • Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
  • Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Your Impact:

  • Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries.
  • Troubleshoot, resolve, and document customer issues via phone, chat, and email.
  • Work within service level goals and guidelines in a high-volume support center.
  • Replicate and escalate issues to the appropriate internal Vagaro team.
  • Draft support content and customer resources as needed.
  • Become a subject matter expert on the Vagaro platform and related support tools.
  • Serve as a main point-of-contact for technical escalations and specific Vagaro product features.
  • Assist team members and other Vagaro staff to reach KPIs and goals.

What You Bring:

  • Proven reliability and teamwork skills.
  • Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms.
  • Ability to provide detailed public-facing and internal case notes.
  • Strong written and verbal communication skills, with a typing speed of over 50 WPM.
  • Minimum of two years front-line, high-volume support/call center experience.
  • Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT.
  • Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware.
  • Patience, empathy, and the ability to defuse difficult situations.
  • Flexibility to work on weekends and holidays.

What Sets You Apart:

  • Experience with CRM tools (e.g., Zendesk) and IVRs.
  • Support experience in the health, beauty, and wellness industries.
  • Prior save and retention experience in a support organization.
  • Knowledge of HTML/XML and page source troubleshooting, specifically with widget code.

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

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Information Technology Director

94523 Pleasant Hill, California Feed Energy Company

Posted today

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Description Feed Energy operates at the intersection of feed, fuel, and agriculture, with a nearly 40-year legacy of innovation and stewardship. We’re a growth-minded team delivering sustainable, low-carbon solutions that support how America nourishes and powers itself. We’re seeking a business minded Director of IT to lead our digital transformation and guide the strategic direction of technology across the enterprise. This role will drive the IT roadmap, align systems with business priorities, and lead innovation across infrastructure, analytics, cybersecurity, and vendor strategy. This role will be critical to enable the business to get to the next level. What This Role Is and What It Isn’t! This role is ideal for a results-oriented leader who can bridge strategy and execution, and who views IT as a value driver—not just a support function. This role is about: · Leading with strategy, execution, and measurable impact in IT · Partnering directly with executive leadership, finance, and operations · Solving problems proactively and driving continuous innovation This role is not about: · A purely tactical helpdesk or maintenance · Focusing solely on infrastructure · A behind-the-scenes IT support function What Our IT Director Will Do: · Drive a business-aligned IT strategy that supports growth and innovation · Lead enterprise change by implementing new systems and tools that scale business growth and digital transformation · Hold MSP and vendors accountable for performance, cost, and value · Oversee IT operations and infrastructure to ensure reliability and scalability · Manage change/transformation agenda with clear communication, stakeholder alignment, and end-user training · Assess and implement emerging technologies to enhance automation, agility, and business performance · Build and optimize data analytics and reporting capabilities that support decision-making across the company · Partner with the vCISO and MSP to uphold cybersecurity standards and regulatory compliance · Lead business continuity planning and disaster recovery execution · Own the IT budget and lead procurement for technology investments and services · Serve as a trusted advisor to leadership, translating technology strategy into business value · Foster a high-performing IT support culture centered on responsiveness and user experience · Explore and apply AI and machine learning to drive operational efficiency and data accuracy Requirements What You Will Need: · Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field · 8+ years of IT leadership experience, ideally in manufacturing or industrial sectors · Proven success overseeing infrastructure, cybersecurity, and compliance initiatives · Demonstrated ability to manage vendors and outsourced IT partners · Strong background in digital transformation and process automation · Expertise in data analytics, dashboards, and BI tools · Executive presence and the ability to influence cross-functional teams Bonus Experience: · Leading AI, automation, or machine learning initiatives · Supporting multi-site or multi-entity business environments · Integrating ERP systems and industrial technology systems If you're energized by innovation, accountability, and cross-functional leadership, we encourage you to apply! #J-18808-Ljbffr

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Information Technology Director

94523 Pleasant Hill, California TieTalent

Posted 8 days ago

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2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Feed Energy operates at the intersection of feed, fuel, and agriculture, with a nearly 40-year legacy of innovation and stewardship. We're a growth-minded team delivering sustainable, low-carbon solutions that support how America nourishes and powers itself. We are seeking a business-minded Director of IT to lead our digital transformation and guide the strategic direction of technology across the enterprise. This role will drive the IT roadmap, align systems with business priorities, and lead innovation across infrastructure, analytics, cybersecurity, and vendor strategy. It is critical for enabling the business to reach the next level. What This Role Is and What It Isn't This role is ideal for a results-oriented leader who can bridge strategy and execution, viewing IT as a value driver—not just a support function. This Role Is About Leading with strategy, execution, and measurable impact in IT Partnering directly with executive leadership, finance, and operations Solving problems proactively and driving continuous innovation This Role Is Not About A purely tactical helpdesk or maintenance Focusing solely on infrastructure A behind-the-scenes IT support function What Our IT Director Will Do Drive a business-aligned IT strategy supporting growth and innovation Lead enterprise change by implementing scalable systems and tools for digital transformation Hold MSP and vendors accountable for performance, cost, and value Oversee IT operations and infrastructure for reliability and scalability Manage change/transformation with clear communication, stakeholder alignment, and end-user training Assess and implement emerging technologies to enhance automation, agility, and performance Build and optimize data analytics and reporting capabilities for decision-making Partner with vCISO and MSP to uphold cybersecurity standards and compliance Lead business continuity planning and disaster recovery Own the IT budget and lead procurement of technology investments and services Serve as a trusted advisor to leadership, translating technology strategy into business value Foster a high-performing IT support culture focused on responsiveness and user experience Explore and apply AI and machine learning to improve operational efficiency and data accuracy Requirements What You Will Need Bachelor's Degree in IT, Computer Science, Engineering, or related field 8+ years of IT leadership experience, preferably in manufacturing or industrial sectors Proven success in overseeing infrastructure, cybersecurity, and compliance initiatives Experience managing vendors and outsourced IT partners Strong background in digital transformation and automation Expertise in data analytics, dashboards, and BI tools Executive presence and ability to influence cross-functional teams Bonus Experience Leading AI, automation, or machine learning initiatives Supporting multi-site or multi-entity environments Integrating ERP and industrial technology systems If you're energized by innovation, accountability, and leadership, we encourage you to apply! Nice-to-have skills include Data Analytics, Automation, Machine Learning, and location in Pleasant Hill, California. Work experience options include CTO / Head of Technology or Head of IT Operations. Languages: English. Seniority level Director Employment type Full-time Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr

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Information Technology - Information Security Full Time

94583 San Ramon, California Chevron

Posted 1 day ago

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Chevron believes the future of energy is lower carbon. And we know that affordable, reliable, ever-cleaner energy is essential to achieving a more prosperous and sustainable world. For Chevron, reducing the carbon intensity of oil and gas represents a tremendous opportunity to advance the global net zero ambitions of the Paris Agreement and build a lower-carbon economy. Technology will play a crucial role in achieving this goal, and Chevron is seeking professionals with a desire to thrive in a cutting-edge digital, global environment to securely advance the global energy transition. We differentiate ourselves through the application of technology, taking an approach that includes in-house expertise, proprietary solutions, and strategic partnerships. Investing in people is a key component of our company – you will be supported by mentoring programs and employee networks to excel your professional development. Rewards include competitive pay, cash incentives, flexible benefit programs and flexible work schedules – every other Friday off and remote work where approved. Information Security is one of five job families within Information Technology. Roles within this job family Provide subject matter expertise and support in the assessment, development, implementation, execution and validation of security program, strategy, and operations. Protects information and information systems from unauthorized access and use. Provide assurance and mitigation actions from security threats. Establishes and leverages defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within Chevron assets to protect information, information systems, and networks from threats. Develops and maintains the cybersecurity strategy, policies and risk management processes to ensure that the organization effectively secures Chevron’s operations. Impartially conducts investigations, recovery, and preservation of electronically stored information to protect Chevron. Identifies and assesses the capabilities and activities of cybersecurity adversaries; produces findings to help initialize or support investigation activities. Identifies vulnerabilities, tests Chevron’s digital security defenses, analyzes malicious code and leverages all authorized resources and analytic techniques to penetrate targeted environments. Positions available Cybersecurity Engineer – Information Technology (IT) Cybersecurity Engineer – Operational Technology (OT) Locations Houston, TX San Ramon, CA Bakersfield, CA Covington, LA Midland, TX Ames, IA Geismar, LA Cybersecurity Engineer – Information Technology (IT) We are looking for motivated individuals to consult, design, and deploy enterprise cybersecurity technologies and solutions. You will use your infrastructure experience and cybersecurity knowledge or introduce new cybersecurity capabilities that protect Chevron from cybersecurity threats. Successful candidates will work closely with architects, business partners, and other IT areas to solve difficult, rapidly changing security challenges from the network perimeter and the cloud, up to and including the end-point device. You understand next generation security technologies and are effective in collaborating and communicating across teams. Key responsibilities Develops and implements solutions and processes to maintain the reliability, effectiveness, and efficiency of network security infrastructure components across the enterprise. Works with project managers, team members, architects, business units and other stakeholders to create agile solutions, identifying continuous improvement opportunities, creating new or improved processes and automation to support step changes in operational efficiencies. Leads, provides subject matter expertise, and collaborates extensively with other IT asset SMEs in design, deployment, and implementation of network security solutions by utilizing next generation security technologies and improving frameworks for controls and policies achieve the “Secure By Design” strategy by defining engineering standards and security guardrails for the enterprise. Supports the work of the Automation agile team to help replace highly manual and repetitive work with software driven workflows and automations. Collaborates with global business units to design and deploy network security solutions suited to their unique environments. Analyzes network security needs and designs solutions that meet business requirements for protection, standardization, efficiency, scalability, supportability, and cost-effectiveness. Transitions developed solutions to operations, including delivery of educational and training programs, and continues to provide Level 3 support. Cybersecurity Engineer – Operational Technology (OT) We are looking for motivated individuals to lead the strategic direction and technical design of a highly complex set of OT Cybersecurity guardrails, and secure implementation of all OT digital technologies across Chevron. You will work across all product lines to make quality investment decisions around identifying and mitigating risk. Successful candidates will understand Cyber capabilities such as detection and response to threats, risk management, forensics, and insider risk operations, etc. You understand next generation security technologies and are effective in collaborating and communicating across teams. Key responsibilities Understand industrial control technologies and integration points (i.e., control system application, firmware, PLC) Understand OT frameworks (i.e., Purdue Model, Zones & Conduits) and the application to an OT environment. Participate in upgrades to a system, installation of security patches, OT utilities, and equipment. Know and understand how to secure a PCN end-to-end by applying technical controls. Co-facilitate a cyber tabletop, risk assessment, and/or vulnerability assessment. Understand the underlying architecture and technical components for PCN architectures. Participate in the research, development, and testing of emerging OT technologies. Understand Defense in Depth for OT and implement OT Secure By Design principles. Participate as team member on Cyber Incident Response team for OT Requirements Preferred education / degrees Bachelor’s or master’s degree in Information Technology, Computer Science, or related STEM field. Must be currently enrolled in a four-year college or university and classified as a senior or graduate student with anticipation of receiving a bachelor’s or master’s degree by July 2025; OR college graduates with less than two years’ experience since receiving a degree. Must provide a current, unofficial transcript with online resume (as proof of good academic standing) when applying for this position to be considered. Experience School, work experiences, or exposure in cybersecurity Preferred skills / competencies Highly organized with ability to prioritize and thrive in a fast-paced environment. Communicates in a clear, concise, understandable manner both orally and in writing, within and across work groups. Listens carefully and asks questions to understand the views, concerns, and comments of others. Promotes communications in all directions within work groups and between work groups. Encourages open expression of ideas and opinions. Understand how to read a Pen Tester report. Additional information Relocation may be considered within Chevron parameters. Chevron regrets that it is unable to sponsor employment visas for this position. To be considered for this position, applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident. Regulatory Disclosure for US Positions: The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. The anticipated salary range for this position is $89,000- $127,000. The selected candidate’s compensation will be determined based on their respective degree level and discipline for U.S. payroll offers. Chevron offers competitive compensation and benefits programs which includes, but is not limited to, variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, training and development opportunities and a range of allowances connected to specific work situations. Details are available at . U.S. Regulatory notice: Chevron is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability, medical condition, reproductive health decision-making, military or veteran status, political preference, marital status, citizenship, genetic information or other characteristics protected by applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at . Chevron participates in E-Verify in certain locations as required by law. #J-18808-Ljbffr

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Health Services Information Technology Manager

94553 Martinez, California County of Contra Costa

Posted 7 days ago

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Health Services Information Technology Manager (LBFA-2025A) The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2025 ***REANNOUNCEMENT*** Why Join Contra Costa Health? Contra Costa County Health (CCH) has openings for three (3) full-time Health Services Information Technology Manager positions assigned primarily to the CCH Information Technology Unit and are located in Martinez, CA or Concord, CA. Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of over 1.1 million, Contra Costa County is the ninth most populous county in California. Recreation within the county varies from fishing, boating, and water skiing in the Sacramento-San Joaquin rivers to hiking, horseback riding, and camping in Mt. Diablo State Park. Recreational areas, including the wine country of Napa and Sonoma counties, the picturesque seaside communities of Carmel and Monterey, and the Sierra-Lake Tahoe mountain region are also within driving distance of the county. The Contra Costa Health Department includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, a Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services. We are looking for someone who: Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team. Shows initiative and follow-through. Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands. Acknowledges and respects cultural and linguistic differences of diverse populations. Demonstrates empathy in handling customer needs and builds a trusting rapport with customers. Excels at troubleshooting. Continues to learn; keeping up with the fast pace of change in Information Technology. What you will typically be responsible for: Leads and participates in the operational actives for the work group assigned, which may include: app development, app support, end user support, network or server support, or systems security. Selects, trains, motivates and evaluates information technology personnel. When assigned to the app development, or app support teams: Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly. Develops and reports key performance indicators appropriate for the assigned team. Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department. Assists in the preparation of presentations for information systems projects to a variety of internal and external committees. A few reasons why you might love this job: Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County. Professional development funds are available for each employee. Offices are in the central part of the County. Offers a generous benefits package. A fewchallenges you might face inthis job: Staff must adapt to new and ever-changing technology. You may have to work under pressure and need to deliver resolutions in tight timeframes. Frequent interruptions and changing priorities. Working independently on project work, as well as mentoring junior staff is required. Participation in after-hours on-call rotations. Competencies Required: Analyzing & Interpreting Data :Drawing meaning and conclusions from quantitative or qualitative data Delivering Results :Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Professional & Technical Expertise :Applying technical subject matter to the job Attention to Detail :Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability :Holding self and others accountable for measurable high-quality, timely, and cost-effective results Writing :Communicating effectively in writing Interpersonal Savvy :Considering and responding appropriately to the needs and feelings of others in different situations Leadership :Guiding and encouraging others to accomplish a common goal Managing & Facilitating Change :Addressing key factors that influence successful organizational change To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Education: Possession of an Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field. Experience : Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a healthcare information technology environment having responsibility for one or more of the following areas: application support, development/programming, systems analysis, technical support, and network or server administration; OR Four (4) years of full-time, or its equivalent, experience as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment; OR Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a public health, health care delivery, or academic institution setting, one (1) year of which must have included direct supervision of staff in epidemiology, surveillance, or program evaluation activities. Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor. Substitution for Experience: Possession of a Master’s Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience. Substitution for Education : One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator Certified Associate in Healthcare Information and Management Systems (CAHIMS) Health Level 7 (HL7) certification VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX) Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) Desirable Qualifications: Vendor or Industry certifications, CCNA/CCNP, MCSA/MCSE, CISSP, Epic Certification, PMP, CPHIMS, etc. Advanced degree or specialization related to the team assigned Track record of successful projects Working experience with integrated Electronic Health Record systems (for example, Epic, Cerner) Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Behavioral Consistency Questionnaire: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. These competencies may include but are not limited to: Delivering Results, Displaying Ownership and Accountability, Leadership, Professional & Technical Expertise, and Writing. Candidates must achieve an average passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%) The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment. TENTATIVE EXAM DATES Remote Exam/Evaluation: Week of August 4, 2025 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. #J-18808-Ljbffr

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Information Technology Analyst (Principal) - Project Manager

94533 Fairfield, California Solano County

Posted 5 days ago

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Job Description

Salary: $128,534.04 - $156,233.93 Annually
Location : Fairfield, CA
Job Type: Full-Time
Job Number: 25-367070-01
Department: Dept of Information Technology
Opening Date: 02/18/2025
Closing Date: Continuous

THE POSITION

Manages and oversees a major information technology system, group, or program including staff and contract resources; plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi departmental or county wide functions; acts as a project/team leader and technical expert in assigned area(s) of responsibility, and oversees major information technology initiatives.

Positions in this class head a major information technology section, program or initiative and may supervise lower level information technology professionals. Positions in this classification have the highest subject matter expertise for the assigned area and are proficient in project management, system development and design, GIS, infrastructure design and planning, and emerging technology development and implementation.

This class is distinguished from the:
  • Information Technology Analyst IV by responsibility for a major section, program or initiative with a high level of independence and responsibility for significant resources.
To learn more about this position please take a look at this brochure

Essential Duties
ESSENTIAL DUTIES

This class specification represents the core area of responsibilities; specific position assignments will vary depending on the needs of the department.
  • Coordinate the organization, staffing and operational activities for assigned information technology programs, initiatives, and projects; participate in the development and implementation of goals, objectives, policies and priorities related to information technology; recommend and implement resulting policies and procedures; identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
  • Oversees, coordinates, and participates in organizational, operational, and procedural analyses to determine information input, work processes, and desired output for potential and/or up dated computerization for a large number of users in support of a multi departmental or county wide applications; reviews and analyzes a variety of forms, documents, reports, data output, and record-keeping requirements.
  • Consults with customer/user departments and advises on the feasibility of converting systems to computerized applications; analyzes departmental and County wide operations, functions, services, interdepartmental relationships, and the information sharing needs in the development of new and/or up dated systems and procedures; recommends improvements in operations and administration of existing systems.
  • Direct, coordinate and review the work plan for assigned Information Services activities; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.
  • Oversee and coordinate the implementation of information technology projects; develop priorities for assigned projects; manage projects to ensure completion in a timely manner; recommend problem resolution or alternatives to keep projects on schedule.
  • Participate in the development, preparation, and maintenance of the information technology strategic plans; recommend County-wide information technology standards; evaluate and develop proposed standards for hardware, software and networks.
  • Select, train, motivate and evaluate Information Services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Participate in the development and administration of assigned program budget; forecast funds needed for staffing, training, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary.
  • Provide staff assistance to higher level management staff; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary.
  • Maintains professional knowledge in applicable areas and keeps abreast of changes in job-related rules, statutes, laws and new business trends; makes recommendations for the implementation of changes; reads and interprets professional literature; attends training programs, workshops and seminars as appropriate.
Position Requirements
POSITION REQUIREMENTS

Education: Bachelor's degree from an accredited college or university, preferably in Information Technology or related field.

Experience: Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility.

Note: Additional experience may substitute on a year for year basis for the educational requirement.

LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS:
  • Applicants may be required to possess a valid California Driver's License, Class C.
  • Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge.

Note: All licenses, certificates and registrations requisite to the position must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required registration in good standing.

Supplemental Information
Selection Process

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.
All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.
RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.
Qualifying Under Education - Verification of Education Required All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying institution, student, date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment.
PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to ( , or by email to Be sure to include the recruitment title and the recruitment number in your email or fax.
How To Apply Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the application review deadline.
Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.
Any further questions can be directed to the Department of Human Resources at ( , business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time

Veteran's Preference Points To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations.

Americans with Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES:Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.

This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.
We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

To learn more, view our benefits summaries for and
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Information Technology Analyst (Principal) - Project Manager

94533 Fairfield, California Solano County

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

THE POSITION Manages and oversees a major information technology system, group, or program including staff and contract resources; plans, designs, and coordinates the maintenance of the most difficult and complex infrastructure system or computerized data processing and applications systems for large, multi departmental or county wide functions; acts as a project/team leader and technical expert in assigned area(s) of responsibility, and oversees major information technology initiatives. Positions in this class head a major information technology section, program or initiative and may supervise lower level information technology professionals. Positions in this classification have the highest subject matter expertise for the assigned area and are proficient in project management, system development and design, GIS, infrastructure design and planning, and emerging technology development and implementation. This class is distinguished from the: Information Technology Analyst IV by responsibility for a major section, program or initiative with a high level of independence and responsibility for significant resources. To learn more about this position please take a look at this brochure ESSENTIAL DUTIES This class specification represents the core area of responsibilities; specific position assignments will vary depending on the needs of the department. Coordinate the organization, staffing and operational activities for assigned information technology programs, initiatives, and projects; participate in the development and implementation of goals, objectives, policies and priorities related to information technology; recommend and implement resulting policies and procedures; identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements. Oversees, coordinates, and participates in organizational, operational, and procedural analyses to determine information input, work processes, and desired output for potential and/or up dated computerization for a large number of users in support of a multi departmental or county wide applications; reviews and analyzes a variety of forms, documents, reports, data output, and record-keeping requirements. Consults with customer/user departments and advises on the feasibility of converting systems to computerized applications; analyzes departmental and County wide operations, functions, services, interdepartmental relationships, and the information sharing needs in the development of new and/or up dated systems and procedures; recommends improvements in operations and administration of existing systems. Direct, coordinate and review the work plan for assigned Information Services activities; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems. Oversee and coordinate the implementation of information technology projects; develop priorities for assigned projects; manage projects to ensure completion in a timely manner; recommend problem resolution or alternatives to keep projects on schedule. Participate in the development, preparation, and maintenance of the information technology strategic plans; recommend County-wide information technology standards; evaluate and develop proposed standards for hardware, software and networks. Select, train, motivate and evaluate Information Services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Participate in the development and administration of assigned program budget; forecast funds needed for staffing, training, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary. Provide staff assistance to higher level management staff; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary. Maintains professional knowledge in applicable areas and keeps abreast of changes in job-related rules, statutes, laws and new business trends; makes recommendations for the implementation of changes; reads and interprets professional literature; attends training programs, workshops and seminars as appropriate. POSITION REQUIREMENTS Education: Bachelor’s degree from an accredited college or university, preferably in Information Technology or related field. Experience: Six (6) years of information technology systems and/or application development and support experience including two (2) years of project lead or supervisory responsibility. Note: Additional experience may substitute on a year for year basis for the educational requirement. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: Applicants may be required to possess a valid California Driver’s License, Class C. Some positions in this class will require technical certifications demonstrating expertise in specific bodies of knowledge. Note: All licenses, certificates and registrations requisite to the position must be kept current while employed in this class. This may include the completion of continuing education units to maintain the required registration in good standing. Selection Process Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. Qualifying Under Education - Verification of Education Required All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying institution, student, date, degree and area of specialization conferred) by the final filing date. Candidates who fail to submit their transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to ( , or by email to . Be sure to include the recruitment title and the recruitment number in your email or fax. How To Apply Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the application review deadline. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at ( , business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time Veteran’s Preference Points To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. #J-18808-Ljbffr

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