82 IT Professionals jobs in Baltimore
Senior Network Engineering Lead - Remote

Posted 3 days ago
Job Viewed
Job Description
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**DOT Regulated:** No
Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $110,000.00 to $30,000.00. Employees may also be eligible to receive an annual bonus, as applicable.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
110,000.00
Maximum Pay Range:
130,000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
System Administration - Tiered Support
Posted 11 days ago
Job Viewed
Job Description
System Administration - Tiered Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity:
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
Responsibilities:
As a System Administrator, your key responsibilities will include:
-
Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
-
Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
-
Configuration and management of UNIX, Linux, and Windows operating systems.
-
Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
-
Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
-
Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
-
Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
-
Supporting escalation and communication of issue status to agency management and internal customers.
-
Providing analysis and feedback to management for escalated tickets and system optimization.
-
Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
Qualifications:
Required Skills and Experience:
-
Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
-
10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
-
DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
-
Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
-
4 years of experience with Service Management (ITSM).
-
If assigned to Desktop & Enclave Services:
-
Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
-
TS/SCI with Polygraph
Preferred Skills:
-
Extensive experience in system administration, particularly in mission-critical IT systems.
-
Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
-
Experience with security compliance and patch management in complex environments.
-
Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
___
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (
___
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
System Administration - Tiered Support

Posted 3 days ago
Job Viewed
Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Technical Support
Posted 6 days ago
Job Viewed
Job Description
A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description Responsibilities: • Provides basic troubleshooting assistance and ticket resolution for personal computer users. • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; • resolves issues including contacting and assisting vendors. • Recommends hardware solutions regarding personal computers in assigned areas. • Assists with computer studies, projects, and implementation of policies throughout area of assignment. • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. • Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills. • Ability to operate computer peripherals including monitors, printers and scanners Additional Information VAIBHAV SINGH Technical Recruiter Integrated Resources, Inc. (Direct) (Tel) Ext. 225 (F) vaibhav(at)irionline.com | Gold Seal JCAHO Certified for Health Care Staffing “INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year #J-18808-Ljbffr
Technical Support Manager
Posted 3 days ago
Job Viewed
Job Description
Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
-
Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
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Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
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Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
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Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
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Oversee talent management including recruitment, training, mentoring and development of existing team members;
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Set specific customer support standards and objectives for the Business Applications Technical Support Team;
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Contribute to improving customer support by actively responding to queries and handling complaints;
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Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
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Follow up with customers to identify areas of improvement;
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Provide customer feedback to the appropriate internal teams;
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Solve complex problems and making decisions based on a wide range of factors supported by data; and
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Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
Qualifications:
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
-
5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
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5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
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5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
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5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
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3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
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2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
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2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
-
Great Place to Work
-
Forbes World's Best Employers
-
Newsweek World's Most Trustworthy Companies
-
Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
Technical Support Specialist
Posted 5 days ago
Job Viewed
Job Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company's success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team. In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers' installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service.
This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others.
This position may possibly require adjusted work hours. Technical support coverage ranges from 7am-7pm EST.
A Day in the Life:
- Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
- Provide exceptional customer service via phone, email, and screen share tools
- Collaborate with Technical Support Leadership team to identify, diagnose, and resolve any software or hardware faults, escalating to Product Development when needed
- Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
- Provide guidance to customers on installing Alertus solutions
- Collect and analyze detailed information to categorize and document requests
- Proactively analyze recurring issues and create innovative solutions
- Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
- Research open issues thoroughly and quickly address those issues toward an accurate resolution
- Strong problem-solving and analytical skills
- Excellent communication & interpersonal skills
- Familiarity with hardware, software, & network technologies
- Ability to work independently & as part of a team
- Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
- Strong customer service mindset
- Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
- Ability to multitask & prioritize workload in a fast-paced, ever changing environment
- Basic knowledge of IT security principles and policies that impact network environments
- Experience in troubleshooting Windows systems
- Understanding of Windows, Linux and MacOS Administration
- Ability to develop expertise in application support involving REST and API integrations
- Familiarity with Windows Workstation Deployment and Administration
- Experience with supporting web applications
- Bachelor's Degree in Information Technology, Computer Science, or related field
- 0-2 years experience in a Technical Support positon
- Net+, Security+, or similar certification is a plus
- Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
$21.74 - $26.27 an hour
The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.
Additional Information:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Technical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Location:
Remote, United States
Employment Type:
FullTime
Location Type:
Remote
Department
Customer Solutions
Compensation:
$106.2K - $124.7K - Offers Equity
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .
Overview
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
What You Will Do:
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Working with customers to resolve a wide range of issues with their Confluent deployments
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Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
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Communicating with our Engineering team to provide real-time product feedback from the field
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Improving product documentation and authoring knowledge base articles
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Creating and reviewing product demos and internal tooling
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Working closely with the team behind Apache Kafka!
What You Will Bring:
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Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
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Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
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Proficiency in Java or Scala
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Experience in diagnosing, reproducing and resolving customer issues
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Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
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Desire to make customers successful through direct interaction.
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Two out of these three:
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- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
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- Operational knowledge of Java applications (stack, jmap, etc.)
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- Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
Ready to build what's next? Let's get in motion.
Come As You Are
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
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SVP, Technical Support
Posted 11 days ago
Job Viewed
Job Description
Job Overview
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Customer Strategy & Experience
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Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
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Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
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Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
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Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
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Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
Operational Excellence & Innovation
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Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
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Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
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Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
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Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
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Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
Team Leadership & Culture
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Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
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Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
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Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
Financial & Cross-Functional Leadership
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Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
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Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
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Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
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Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
Qualifications
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15+ years of progressive leadership experience in global customer support or technical services roles.
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Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
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Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
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Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
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Demonstrated success building high-performing, inclusive teams and leading through organizational change
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Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
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Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
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Passion for customer advocacy and ongoing service innovation
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
Compensation and Benefits
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
Technical Support Engineer
Posted today
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Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Customer Solutions Compensation: $106.2K – $124.7K • Offers Equity At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( . Overview We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. About the Role: We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact. What You Will Do: Working with customers to resolve a wide range of issues with their Confluent deployments Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture Communicating with our Engineering team to provide real-time product feedback from the field Improving product documentation and authoring knowledge base articles Creating and reviewing product demos and internal tooling Working closely with the team behind Apache Kafka! What You Will Bring: Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties. Proficiency in Java or Scala Experience in diagnosing, reproducing and resolving customer issues Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus Desire to make customers successful through direct interaction. Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.) Operational knowledge of Java applications (stack, jmap, etc.) Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc) Ready to build what's next? Let’s get in motion. Come As You Are Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible. We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. #J-18808-Ljbffr
Technical Support Specialist
Posted today
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Essential Duties And Responsibilities
- Create and work trouble tickets in the helpdesk queue, with an emphasis on responsiveness to the end users.
- Perform daily walk throughs of the facility to ensure key components are functioning properly and to interface with users on any new issues that may need to be addressed
- Troubleshoot issues, execute a course of action, test the issue to see if it is resolved, and reply back to the customer with the results
- Overcommunication to users on progress, status and next steps
- Basic server administration (Understanding errors, restarting of services, etc)
- Maintain working knowledge of all proprietary tools and systems
- Perform network and security monitoring
- Ability to help users resolve client-side issues as well as understand and document systems/network issues for escalated troubleshooting
- Maintain inventory of equipment, software, licenses, etc.
- Document IT related procedures
- Respond to end-users (customers) in a timely manner
- Work closely with Engineering, Operations, and Quality teams to support specialized hardware/software or manufacturing systems (e.g., MES, ERP, CAD/CAM tools)
- Provide Tier 12 support for shop floor and OT (Operational Technology) devices and systems
- VIP priority support
- Install/Move/Add/Change Computers and other Peripherals
- New User Provisioning
- User role permission modifications
- Employee Exit Processing
- Large Printer/Copier Troubleshooting
- Corporate Cell Phone Troubleshooting
- Operating System and application Troubleshooting
- Occasionally run & crimp network cables
- Training End users on use of technology, and best practices
- Provide users with the technology tools, guidance, and accessories they need to be successful in their jobs.
- Submit new KB articles for solved items that do not have one
- Support IT projects and internal initiatives as directed by Infrastructure Manager.
- Uphold the company core values
- Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful accomplishment of duties and responsibilities may require the following:
- Must have the knowledge and experience necessary for the position.
- Must be able to follow instructions and procedures and work with minimal supervision.
- Excellent customer service skills
- Excellent written and verbal communication skills
- Strong communication skills with ability to explain technical concepts in user-friendly terms
- Ability to prioritize multiple tasks in a dynamic manufacturing environment
- A high level of professionalism and discretion when handling sensitive or regulated data
- Ability to work both independently and within a team
- Strong troubleshooting and problem-solving ability
- 2+ years of experience in an IT support or helpdesk role
- Education
- High School Diploma or equivalent
- CompTIA A+, Network+, or equivalent certifications preferred
- Experience supporting Windows environments (Windows 10/11, Server 2016+)
- Basic networking knowledge (DNS, DHCP, VPN, etc.)
- Familiarity with Active Directory and Microsoft 365
- Ability to lift 40 pounds and work in varied manufacturing environments
- Experience working in a manufacturing or light industrial setting a plus.
MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers. Ability to multiply and divide with 10s and 100s.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS : Authorization to work in the United States. To conform to U.S. export control regulations, you should be eligible for any required authorizations from the U.S. Government.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and hear. The employee frequently is required to use hands and fingers; handle, feel, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly exposed to moving mechanical parts. The employee may be exposed to hot and/or cold work environments, chemicals, fumes or airborne particles, loud noises, risk of electrical shock and vibration and/or other occupational hazards; personal protective equipment may be required.
NOTE: This job description identifies the general nature and scope of work to be performed. Vitesse Systems, LLC. reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by Vitesse Systems Inc. This job description is subject to change based on the needs of the position and/or the company.
Vitesse Systems, LLC Performs Work Controlled By The International Traffic In Arms Regulations (ITAR) And Export Administration Regulations (EAR). These Statutes Require The Protection Of Technical Data And Products. The Regulations Require That Such Data Not Be Disclosed In Written, Oral, Or Visual Form To Any Foreign National Without Prior Export Authorization From The Department Of State. A Foreign National Is Defined By The U.S. Government Under EAR 734.2(b)(2)(ii) And 8 USC 110 (a)(20) As One Who
- Is not a United States citizen
- Is not lawfully admitted for permanent residence in the U.S.
- Does not have politically protected status (embassy, refugee, or asylum)
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