37 IT Professionals jobs in Bridgeton

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.

In this role, you will:

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems
• Ensure standardization of End User Services to align the EUS catalogue of services globally

QUALIFICATIONS

• At

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

• Provide advanced technical support for our software products via remote channels (email, phone, chat, remote desktop).
• Troubleshoot, diagnose, and resolve complex technical issues reported by customers, including software bugs, configuration errors, and integration problems.
• Escalate unresolved issues to higher-level support or engineering teams with detailed documentation and analysis.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
• Reproduce customer issues in a lab environment to identify root causes and test solutions.
• Collaborate with product development and engineering teams to provide feedback on product improvements and bug fixes.
• Assist in the training and onboarding of new support team members.
• Proactively monitor customer systems and provide recommendations for optimal performance.
• Manage and prioritize support tickets to ensure timely resolution and high customer satisfaction.
• Contribute to the continuous improvement of support processes and tools.
• Stay current with product updates, new features, and emerging technologies.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role, supporting complex software applications.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software architectures.
• Excellent analytical and problem-solving skills, with the ability to think critically and methodically.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira).
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
• Customer-focused mindset with a dedication to achieving positive outcomes.
• Experience with scripting languages (e.g., Python, Bash) is a significant plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is beneficial.

• Provide high-level technical support to enterprise clients, resolving complex software issues related to our product suite.
• Diagnose, troubleshoot, and document software defects and escalations.
• Analyze support tickets, identify trends, and develop proactive solutions to prevent future issues.
• Collaborate with development, quality assurance, and product management teams to resolve customer-reported bugs and feature requests.
• Create and maintain technical documentation, knowledge base articles, and support guides.
• Mentor and train junior support engineers on technical aspects of the software and troubleshooting methodologies.
• Participate in on-call rotations to provide 24/7 support for critical issues.
• Conduct root cause analysis for recurring or severe technical problems.
• Manage customer relationships, ensuring timely and effective communication throughout the support process.
• Contribute to the continuous improvement of support processes and tools.
• Potentially assist with product deployments and client implementations.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 5+ years of experience in technical support, application support, or a similar client-facing technical role.
• Strong understanding of enterprise software, databases (SQL), operating systems (Windows, Linux), and networking concepts.
• Experience with troubleshooting complex software applications and systems.
• Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proven ability to manage multiple priorities and work effectively under pressure.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• A customer-centric mindset with a passion for helping clients succeed.
• Experience in a specific industry relevant to our client's software (e.g., finance, healthcare, manufacturing) is a strong plus.

• Provide advanced technical support for software, hardware, and network-related issues via phone, email, and chat.
• Diagnose and resolve complex user problems, escalating critical issues to appropriate teams when necessary.
• Troubleshoot and repair a wide range of hardware and software configurations.
• Guide users through step-by-step solutions in a clear and concise manner.
• Document all support interactions, resolutions, and follow-ups accurately in the ticketing system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Identify recurring technical issues and propose solutions for system or process improvements.
• Collaborate with engineering and product teams to provide feedback on product performance and usability.
• Contribute to the development and implementation of support policies and procedures.
• Ensure customer satisfaction by providing timely, effective, and empathetic support.
• Participate in on-call rotation as needed.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), common productivity software, and network protocols.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong troubleshooting and problem-solving skills with a meticulous approach.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Customer-centric mindset with a passion for helping others.
• Proven ability to handle high-pressure situations and complex technical challenges.

• Provide advanced troubleshooting and resolution for complex technical issues reported by customers via various channels (email, chat, phone).
• Act as a technical escalation point for the Tier 1 and Tier 2 support teams.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring issues and collaborate with engineering teams to implement permanent solutions.
• Mentor and train junior support engineers, sharing expertise and best practices.
• Analyze support metrics and trends to identify areas for improvement in product performance and support processes.
• Contribute to the development and implementation of new support tools and technologies.
• Ensure timely and effective communication with customers throughout the issue resolution process.
• Participate in product testing and provide feedback on usability and functionality from a support perspective.
• Champion customer success and advocate for customer needs within the organization.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in technical support or a similar customer-facing technical role.
• Proven experience leading or mentoring a technical support team.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to work independently and collaboratively in a fully remote setting.
• Experience with scripting languages (e.g., Python, Bash) is a plus.

• Lead and mentor a team of technical support engineers, fostering a collaborative and high-performance environment.
• Manage the resolution of escalated technical support issues, ensuring timely and effective solutions.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and best practices.
• Analyze support ticket trends to identify recurring issues and recommend proactive solutions.
• Collaborate with product development and engineering teams to report bugs, provide feedback, and influence product roadmap.
• Define and implement key performance indicators (KPIs) for the technical support team, monitoring performance and driving improvements.
• Train and onboard new support engineers, ensuring they have the necessary skills and knowledge.
• Oversee the support ticketing system, ensuring efficient workflow and proper ticket management.
• Participate in on-call rotation to provide 24/7 support coverage when required.
• Conduct root cause analysis for critical incidents and implement preventative measures.
• Develop and maintain strong relationships with key customers, acting as a trusted technical advisor.
• Stay up-to-date with the latest technologies and industry trends relevant to our product offerings.
• Contribute to the continuous improvement of support processes and tools.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
• Represent the support team in cross-functional meetings and projects.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 7 years of experience in technical support or a related IT role, with at least 2 years in a lead or supervisory capacity.
• Proven expertise in troubleshooting complex software and hardware issues.
• Strong understanding of networking protocols, operating systems (Windows, Linux), and cloud environments.
• Experience with remote support tools and techniques.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, customer service, and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Lead and mentor a team of technical support specialists.
• Manage and prioritize escalated support tickets.
• Develop and maintain knowledge base articles and support documentation.
• Identify trends in support requests and recommend solutions or process improvements.
• Collaborate with other IT teams to resolve complex technical issues.
• Ensure timely and effective resolution of all support requests.
• Conduct training sessions for end-users and junior support staff.
• Monitor system performance and provide feedback for optimization.
• Adhere to IT policies and security best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5-7 years of experience in technical support or IT helpdesk roles.
• 2+ years of experience in a lead or supervisory capacity.
• Proficiency with operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
• Strong understanding of network protocols and troubleshooting.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.