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TECHNICAL SUPPORT SPECIALIST - US Residence based position

95351 West Modesto, California Bayer

Posted 3 days ago

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Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
Assists in coaching and mentoring of new members of the team in their technical capacities;
Supports software upgrades and other vulnerability mitigation processes as needed;
Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
OR an Associate's degree in related field with 2 years of applicable experience;
OR a Bachelor's degree in related field with 1 years of applicable experience;
Ability to read and interpret technical manuals and schematics;
Demonstrated ability to work in a face paced self-directed environment;
Strong verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
Proficient in Microsoft Office product suite;
Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

Demonstrated knowledge of Bayer's Radiology business & product suite;
Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
Current or prior technical troubleshooting acumen for Bayer suite of products;
Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Division: Pharmaceuticals

Reference Code: 851858

Email:

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

95397 Modesto, California Bayer

Posted today

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position

93234 Oakdale, California Bayer

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Non-Clinical - Information Technology/Project Manager

95351 West Modesto, California Diverse Lynx

Posted 24 days ago

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Job Title: Program Manager IV - Physical Security Projects (Central Valley Division - Modesto/Los Banos)
Location: Remote (Must reside in or near Modesto or Los Banos)
Start Date: ASAP
Assignment Length: Through December 2025 (extension dependent on 2026 budget approval)

Overview:
Sutter Health's Department of Protective Services is seeking a Program Manager IV to manage physical security systems projects across the Central Valley Division, including the Modesto and Los Banos areas. This role will support facility capital projects under the Destination 2030 initiative, ensuring consistent deployment of access and surveillance technology.

Key Responsibilities:

Lead implementation of 30-50 capital projects, focusing on security infrastructure.

Manage installation of access control and video management platforms in compliance with Sutter security standards.

Coordinate with vendors, engineering teams, and facilities project managers on scope, pricing, and delivery.

Analyze ROM budgets, floor plans, and security system requirements for effective system design.

Ensure smooth commissioning and backend systems integration.

Travel to facilities as needed to manage on-site work and validate installations.

Maintain records and provide progress updates through SAP, Projecto, or equivalent tools.

Qualifications:

8+ years in project management, ideally with physical security or technology systems deployments.

Familiarity with security platforms like Secure 9000 and Genetec preferred.

Strong budgeting, vendor coordination, and stakeholder engagement skills.

Understanding of cybersecurity, network security, and systems commissioning.

PMP certification a plus.

Bachelor's degree or equivalent experience.

Must reside in the Central Valley and be available to travel locally.

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Information Technology (IT) Software Engineer I, II, Senior

95382 Turlock, California GovernmentJobs.com

Posted 3 days ago

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IT Software Engineer Positions

Turlock Irrigation District is seeking qualified candidates to fill openings of IT Software Engineer positions and join our IT Applications Team. By joining our team you'll help the District with development, implementation and maintenance of software, processes and procedures by providing the necessary expertise and guidance in order to provide reliable water and electric services to our communities.

The ideal candidate will have two or more years of hands-on experience that includes any of the following:

Experience configuring, integrating, or business reporting with either the Oracle Customer Care and Billing (CC&B) or Oracle Cash to Meter (C2M) utility billing and customer information systems (CIS).
Knowledge and experience with the Oracle Utilities Application Framework (OUAF) and configuration through maintenance and business objects, service scripting, XPath, XSD, XQuery and Data Areas.
Experience configuring, integrating, or business reporting from the Oracle Fusion Cloud Enterprise Resource Planning (ERP) system.
Experience with PL/SQL and BI Publisher reporting using RTF layouts.
Experience configuring, integrating, or supporting on premise ESRI ArcGIS.

Under general direction from the Information Technology (IT) Services Applications Manager, to design, develop, enhance, integrate and support business systems and other applications software for IT Services customers. Facilitate and implement the integration of new and existing IT components and technology in the most efficient and cost-effective manner. Provide project management, consulting, technical support and training to IT Services customers. Provide leadership and facilitate internal and external communication during all phases of critical projects and daily operations. Review, analyze and provide technical support to assist in streamlining end user processes. Serve as District technical representative with external agencies, vendors, consultants and the public.

IT Software Engineer I is the entry-level class in the Software Engineer series. Software Engineers in this class are normally assigned to work on projects under the guidance of more experienced IT Software Engineers. Positions assigned to this class will generally perform more routine maintenance tasks of a less critical nature. This position will typically exercise less independent action and decision making.

IT Software Engineer II is the professional-level class in the IT Software Engineer series. The IT Software Engineer II is expected to perform duties associated with all prior position levels as necessary. Positions assigned to this classification are distinguished from the IT Software Engineer I by having demonstrated greater individual responsibility for software projects with less direct supervision. They will exhibit a proven record of accomplishment showing project management skills and/or successfully completed projects in which they lead or participated in a leadership role in their functional area. Solid project management skills are a necessity, as is an understanding of the various roles of project team members. Engineers in this class are also expected to participate in the mentoring and development of other IT Services staff in applications design and development and relevant topics. In addition, positions assigned to this class have responsibility for software and associated hardware procurements and IT planning, development and design.

Senior IT Software Engineer is the advanced professional class in the IT Software Engineer series. The Senior IT Software Engineer is expected to perform duties associated with all prior position levels as necessary. Positions assigned to this classification are distinguished from the lower classifications by the performance of more complex applications design and development projects and responsible tasks and by effectively utilizing their greater experience with little direct supervision. In addition, positions assigned to this class have generally assumed wider project management roles and/or specified software and associated hardware procurements for District-wide technical projects in any business unit. These positions will also assume more of a strategic and less of a tactical perspective with respect to Department planning efforts. They will exhibit a proven record of accomplishment showing project management skills and/or successfully completed projects in which they participated in a leadership role, and a thorough understanding of the various roles of project team members. They will also have demonstrated a high degree of participation in the mentoring and development of other IT Services staff. Also, in some cases, these individuals may assume a leadership role and direct the work of other IT Services staff as projects may dictate.

Perform program and system maintenance, development and enhancement by utilizing District and industry standard tools to maintain, support and expand the District software infrastructure. In conjunction with management or Senior IT Services staff and users, perform system analysis and design to develop and propose business solutions that are feasible, efficient, cost-effective and consistent with District IT strategy. Keep abreast of current trends in applications development and design concepts and technologies. Prioritize tasks, set milestones, facilitate, coordinate and direct work of project team members. Provide management with traditional standardized project management documentation when required. Develop or assist in the development of request for proposal and request for quotation (RFP/RFQ) documents for hardware and/or software procurements. Provide consulting support to user staff and management as part of IT planning and strategy development process. Study existing processes using new and existing technology, and recommend and implement new process or procedures to improve efficiency, enhance security or reduce and mitigate risks. Provide technical support by utilizing knowledge of existing technology to solve problems and support new projects, while exploring new technologies with a focus on business opportunities. Perform joint staff development activities, which may include attending technical seminars and conferences and the development of implementation and training plans as necessary, as well as the ongoing mentoring and development of new staff. Address and solve technology integration issues with vendors and manufacturers. Comply with all District rules, regulations, policies and procedures. Must satisfy any existing and future District security clearance or background check requirements. Perform other related duties as required or assigned by supervisor. All levels of the IT Software Engineer series may be required to provide 24/7 support as needed.

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education Usually exhibited by a person with a Bachelor's Degree, typically with a major or minor in computer information systems, computer science, business, engineering or related field is preferred for the IT Software Engineer I position. The Bachelor's Degree is required for the IT Software Engineer II and Senior IT Software Engineer level positions. Experience IT SOFTWARE ENGINEER I None required. Positions in this class are expected to gain experience with applications development, implementation and maintenance, tactical planning, applications analysis and systems integration, as well as all facets of project management. Relevant experience in these areas is highly desirable. IT SOFTWARE ENGINEER II Usually exhibited by a person with four (4) or more years of experience as a Software Engineer related to development and support of applications software and software-related projects. Positions in this class will have journey-level experience with respect to applications development, implementation and maintenance, project management, strategic planning, applications and workflow analysis, systems integration and hardware/software procurement. SENIOR IT SOFTWARE ENGINEER Usually exhibited by a person with six (6) or more years of experience as a Software Engineer related to development and support of applications software. Positions in this class will have expert-level experience with respect to applications development, implementation and maintenance, project management, strategic planning, applications and workflow analysis, systems integration and hardware/software procurement. Skills and Abilities Interpersonal and Communication. Ability to: communicate clearly and concisely, both orally and in writing with both internal and external contacts; and work cooperatively with executive and management staff, employees and others to provide effective information technology services support at agreed-upon support levels. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. Technical and Analytical. Knowledge of: systems analysis, programming and testing procedures utilizing District standard computing platforms; methods practices and principles involved in maintaining an effective hardware and software platform; work on multiple tasks concurrently; analyze and resolve Information Technology Services system problems; and properly interpret various situations in accordance with existing laws, rules, regulations and policies. Administration and Operations. Knowledge of: operation and care of general-purpose computer equipment and principles of project management. Ability to work in a rapidly changing work environment and to work well under pressure; maintain work quality while meeting reasonable deadlines; refine organizational skills and work independently; and direct the work of internal and external project team members as part of project management responsibility.

Necessary Special Requirements - (For All Levels) Possession of an appropriate California driver's license. Must file a Statement of Economic Interest in compliance with Governmental Code Section 8100. Sign & Acknowledge a Confidentiality Agreement. Successful completion of an initial background investigation as well as additional periodic background investigations based on NERC-CIP or District requirements. SELECTION CRITERIA Item Percentage Required to Obtain a Passing Score Oral Interview 70% Medical Examination This position may require a medical examination to determine medical fitness for performing the duties assigned to the position or classification. Drug testing in accordance with the FHWA regulations may also be required. (Details may be obtained from the Human Resources Department upon request.) The Turlock Irrigation District is an Equal Opportunity Employer. It does not discriminate on the basis of, race, color, ancestry, religious creed, national origin, sex, physical and mental disability, medical condition (cancer related), age (over 40), and marital status. Assistance is available in filling out job applications for disabled individuals. The Turlock Irrigation District's bargaining unit positions are a part of an agency shop. Applicants will be subject to drug testing in accordance with FHWA regulations, when the position requires a Commercial Driver's License. The Turlock Irrigation District provides reasonable accommodations to applicants and employees with a disability in accordance with federal and state law. Submit application to: Human Resources Department

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Network and Security Manager - Information and Educational Technology Services

95351 West Modesto, California Modesto City Schools

Posted 3 days ago

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About the Employer

Modesto City Schools is a Pre-K through 12th grade district, serving approximately 30,000 students. The District is one of the largest employers in Stanislaus County, with over 3,200 employees. It is divided into three divisions: Business Services, Educational Services and Human Resources. An Associate Superintendent oversees each division and a variety of programs, such as Early Childhood Education, Child Welfare & Attendance, Special Education, Nutrition Services and Transportation.

Modesto City Schools also offers an Induction Program with a state approved curriculum by which new teachers attain their Professional Clear Credential. Recognizing that as educators, we are life-long learners, Modesto City Schools offers extensive staff development opportunities to all employees: managers, teachers and classified staff. We also strategically recruit, hire and retain the highest quality employees that reflect the diverse population of our schools and community.

Requirements / Qualifications

Letter of Introduction (Letter of Intent/Introduction)
Letter(s) of Recommendation (Two letters of Recommendation)
Resume (Resume)

Comments and Other Information

All applicants must meet the minimum qualifications (i.e., experience, education, etc.) as listed on the job description in order to be considered for an interview. All applicants must apply online through Edjoin.

Modesto City Schools shall not unlawfully discriminate against or tolerate the harassment of employees or job applicants on the basis of their sex, race, color, religious creed, national origin, ancestry, age over 40, marital status, pregnancy, physical or mental disability, medical condition, Vietnam era veteran status, or actual or perceived sexual orientation. Questions regarding the District's non-discrimination policy can be directed to Associate Superintendent, Human Resources, 426 Locust Street, Modesto, CA 95351 or by phone at ( .

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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Non-Clinical - Information Technology/Project Manager

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Information Technology (IT) Software Engineer I, II, Senior

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Network and Security Manager - Information and Educational Technology Services

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