92 IT Professionals jobs in Draper
Senior Network Engineering Lead - Remote
84193 Salt Lake City, Utah
Ryder
Posted 3 days ago
Job Viewed
Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
Summary
The Senior Network Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide technical expertise and hands on support in network analysis, design, planning, assessment, development, and implementation. Responsible for providing support for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ensure optimal network performance. This position provides technical consulting support on projects, network device configurations, network recommendations to support business applications, manages Vendors on implementation of services, and manages system issues related to IT Infrastructure environments.
Essential Functions
-
Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
-
Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
-
Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
-
Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
-
Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
-
Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
Additional Responsibilities
-
Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
-
Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
-
Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
-
Participation in On-call rotation
-
Performs other duties as assigned.
Skills and Abilities
-
Possesses strong technical aptitude
-
Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
-
Ability to conceptualize how systems need to be configured and used to solve daily business problems
-
Exceptional advanced troubleshooting skills
-
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
-
Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
-
Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
-
Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
-
Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
-
Knowledge of IP communication and routing, advanced required
-
Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
-
Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
-
Knowledge of end=to-end network architecture and operations, advanced required
-
Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
Qualifications
-
Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
-
H.S. diploma/GED required
-
Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
-
Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
-
Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
-
Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
-
Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
-
Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
-
Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
-
Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
-
Knowledge of IP communication and routing. advanced required
-
Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
-
Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
-
Knowledge of end=to-end network architecture and operations. advanced required
-
Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
-
CCNP, CCNA
-
AWS or Azure certification
Travel: 1-10%
Safety Sensitive
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
DOT Regulated: No
Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $110,000.00 to $30,000.00. Employees may also be eligible to receive an annual bonus, as applicable.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: Network
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
110,000.00
Maximum Pay Range:
130,000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
#wd
View Now
0
Senior Network Engineering Lead - Remote
84190 Salt Lake City, Utah
Ryder System
Posted 15 days ago
Job Viewed
Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**Summary**
The Senior Network Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide technical expertise and hands on support in network analysis, design, planning, assessment, development, and implementation. Responsible for providing support for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ensure optimal network performance. This position provides technical consulting support on projects, network device configurations, network recommendations to support business applications, manages Vendors on implementation of services, and manages system issues related to IT Infrastructure environments.
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$110,000.00
Maximum Pay Range:
$130,000.00
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd
**Job Description** :
**Summary**
The Senior Network Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide technical expertise and hands on support in network analysis, design, planning, assessment, development, and implementation. Responsible for providing support for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ensure optimal network performance. This position provides technical consulting support on projects, network device configurations, network recommendations to support business applications, manages Vendors on implementation of services, and manages system issues related to IT Infrastructure environments.
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$110,000.00
Maximum Pay Range:
$130,000.00
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd
View Now
1
Senior Network Engineering Lead - Remote
84190 Salt Lake City, Utah
Ryder System
Posted 15 days ago
Job Viewed
Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( Senior Network Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide technical expertise and hands on support in network analysis, design, planning, assessment, development, and implementation. Responsible for providing support for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ensure optimal network performance. This position provides technical consulting support on projects, network device configurations, network recommendations to support business applications, manages Vendors on implementation of services, and manages system issues related to IT Infrastructure environments.
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**DOT Regulated:** No
Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $110,000.00 to $30,000.00. Employees may also be eligible to receive an annual bonus, as applicable.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
110,000.00
Maximum Pay Range:
130,000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**DOT Regulated:** No
Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $110,000.00 to $30,000.00. Employees may also be eligible to receive an annual bonus, as applicable.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
110,000.00
Maximum Pay Range:
130,000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
View Now
2
Principal Software Engineer - Network Reliability Engineering - AI
84190 Salt Lake City, Utah
Oracle
Posted 15 days ago
Job Viewed
Job Description
**Job Description**
Oracle Cloud Infrastructure (OCI) provides mission-critical cloud services to enterprises worldwide. The Network Reliability Engineering (NRE) Automation, Reporting, and Tooling team builds innovative solutions that boost the productivity and efficiency of the Global Network Operations Center (GNOC). Our tooling empowers the GNOC and Network Reliability Engineering (NRE) teams with observability, automation, and actionable insights at hyperscale.
As a Principal Software Engineer, you will design, build, and deliver scalable automation frameworks and advanced platforms leveraging AI to drive operational excellence across OCI's global network. This includes building AI agents that accelerate issue resolution for the GNOC team, as well as developing robust tools that provide intelligent data insights, enable natural language search in systems like Jira and data lakes, reduce operational toil, and ultimately keep OCI's network running smoothly and securely.
You are passionate about developing software that solves real-world operational challenges, thrive in a fast-paced team, and are comfortable working with complex distributed systems. You value simplicity, scalability, and collaboration.
**Responsibilities**
+ Design, implement, test, and deploy large-scale automation, reporting, and productivity tools for OCI's global network operations.
+ Lead the design and development of intelligent systems using Large Language Models (LLMs)
+ Develop AI agents to enable natural language querying of Jira data providing context-aware answers to user questions about Jira issues, projects, and metrics.
+ Collaborate with GNOC and NRE engineers to gather requirements and deliver impactful solutions.
+ Build and maintain observability dashboards and data pipelines that drive decision-making and root cause analysis.
+ Develop auto-remediation, orchestration, and workflow automation services for operational tasks.
+ Ensure high availability, reliability, and performance of developed solutions in production environments.
+ Participate in code reviews, mentor peers, and help build a culture of engineering excellence.
+ Own and drive multiple technical projects and priorities in an agile, collaborative environment.
**Required Qualifications:**
+ 8 - 10 years of experience in software engineering, automation development, or similar roles.
+ Bachelors in computer science and Engineering or related engineering fields
+ Strong coding skills in Java, Python, or a comparable programming language.
+ Experience developing context-aware, intelligent systems leveraging LLMs for real-world operational workflows.
+ Experience with distributed systems, microservices, and cloud-native technologies.
+ Hands-on expertise with Linux environments and scripting languages.
+ Proficiency with data modeling, data analysis, and reporting frameworks (e.g., SQL, Spark, Prometheus, Grafana, etc.).
+ Understanding of network operations or large-scale IT infrastructure.
+ Excellent problem-solving, organizational, and communication skills.
**Preferred Qualifications:**
+ Experience developing automation and orchestration tools for network or cloud operations.
+ Background in creating dashboards, alerts, and real-time reporting platforms.
+ Familiarity with workflow automation (e.g., Apache Airflow), CI/CD pipelines, or infrastructure as code.
+ Previous experience supporting or building tools for NOC, GNOC, or SRE teams.
+ Knowledge of cloud platforms, REST APIs, and service-oriented architecture.
+ Familiarity with agile methodologies and DevOps practices.
+ Experience with ticketing and version control systems (e.g., Jira, Git).
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $96,800 to $223,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle Cloud Infrastructure (OCI) provides mission-critical cloud services to enterprises worldwide. The Network Reliability Engineering (NRE) Automation, Reporting, and Tooling team builds innovative solutions that boost the productivity and efficiency of the Global Network Operations Center (GNOC). Our tooling empowers the GNOC and Network Reliability Engineering (NRE) teams with observability, automation, and actionable insights at hyperscale.
As a Principal Software Engineer, you will design, build, and deliver scalable automation frameworks and advanced platforms leveraging AI to drive operational excellence across OCI's global network. This includes building AI agents that accelerate issue resolution for the GNOC team, as well as developing robust tools that provide intelligent data insights, enable natural language search in systems like Jira and data lakes, reduce operational toil, and ultimately keep OCI's network running smoothly and securely.
You are passionate about developing software that solves real-world operational challenges, thrive in a fast-paced team, and are comfortable working with complex distributed systems. You value simplicity, scalability, and collaboration.
**Responsibilities**
+ Design, implement, test, and deploy large-scale automation, reporting, and productivity tools for OCI's global network operations.
+ Lead the design and development of intelligent systems using Large Language Models (LLMs)
+ Develop AI agents to enable natural language querying of Jira data providing context-aware answers to user questions about Jira issues, projects, and metrics.
+ Collaborate with GNOC and NRE engineers to gather requirements and deliver impactful solutions.
+ Build and maintain observability dashboards and data pipelines that drive decision-making and root cause analysis.
+ Develop auto-remediation, orchestration, and workflow automation services for operational tasks.
+ Ensure high availability, reliability, and performance of developed solutions in production environments.
+ Participate in code reviews, mentor peers, and help build a culture of engineering excellence.
+ Own and drive multiple technical projects and priorities in an agile, collaborative environment.
**Required Qualifications:**
+ 8 - 10 years of experience in software engineering, automation development, or similar roles.
+ Bachelors in computer science and Engineering or related engineering fields
+ Strong coding skills in Java, Python, or a comparable programming language.
+ Experience developing context-aware, intelligent systems leveraging LLMs for real-world operational workflows.
+ Experience with distributed systems, microservices, and cloud-native technologies.
+ Hands-on expertise with Linux environments and scripting languages.
+ Proficiency with data modeling, data analysis, and reporting frameworks (e.g., SQL, Spark, Prometheus, Grafana, etc.).
+ Understanding of network operations or large-scale IT infrastructure.
+ Excellent problem-solving, organizational, and communication skills.
**Preferred Qualifications:**
+ Experience developing automation and orchestration tools for network or cloud operations.
+ Background in creating dashboards, alerts, and real-time reporting platforms.
+ Familiarity with workflow automation (e.g., Apache Airflow), CI/CD pipelines, or infrastructure as code.
+ Previous experience supporting or building tools for NOC, GNOC, or SRE teams.
+ Knowledge of cloud platforms, REST APIs, and service-oriented architecture.
+ Familiarity with agile methodologies and DevOps practices.
+ Experience with ticketing and version control systems (e.g., Jira, Git).
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $96,800 to $223,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
View Now
3
Manager, Network Engineer - Streaming Engineering
Utah, Utah
CVS Health
Posted 8 days ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
CVS Health is seeking a versatile and innovative Manager, Network Engineer - Streaming Engineering, to join our Enterprise Collaboration team. This remote/hybrid role blends expertise in enterprise video streaming with Power BI and Power Platform development, supporting a hyper-distributed end-user experience and enabling data-driven insights and automation across the organization. You will work closely with business stakeholders, IT teams, and vendors to design, implement, and support secure, scalable streaming solutions while also developing dashboards, apps, and workflows that enhance productivity and decision-making.
**Key Responsibilities:**
**Streaming Engineering:**
+ Design, implement, and support live and on-demand video streaming solutions using platforms like Qumu, Kaltura, VBrick, or MS Stream.
+ Collaborate with network and infrastructure teams to ensure optimal video delivery and performance.
+ Troubleshoot streaming issues, perform root cause analysis, and provide engineering-level support.
+ Maintain documentation and best practices for streaming architecture and operations.
+ Monitor and optimize streaming infrastructure using tools like Wireshark, Putty, and RDP.
**Power Platform & BI Development:**
+ Design and develop Power BI dashboards and reports to visualize key business metrics.
+ Build low-code/no-code solutions using Power Apps and Power Automate to streamline business processes.
+ Integrate data from multiple sources, ensuring data quality and governance.
+ Collaborate with business units to gather requirements and deliver impactful analytics solutions.
+ Support and maintain existing Power Platform solutions, ensuring scalability and performance.
+ Installing and support the PowerBI platform/environment, integrating applications, and creating dashboards, reporting and related.
+ Consults with team members and managers on PowerBI implementation and uses as well as third-party applications that may be involved in any implementation.
+ Performing maintenance of the PowerBI platform, servers, and intranet (as and when needed).
+ Meeting with the design team to review website and application requirements.
+ Configuring the company PowerBI systems to specified requirements.
+ Troubleshooting and resolving PowerBI issues or malfunctions.
**Required Qualifications:**
+ 5+ years' experience in designing and developing dashboards using Power BI and Power Platform (Power Apps, Power Automate).
+ 5+ years' experience with enterprise streaming platforms (Qumu, Kaltura, VBrick, MS Stream, etc.).
+ 5+ years' experience in networking and server administration skills, including IP addressing, subnetting, and Linux.
+ 5+ years in a customer-facing technical role.
+ Experience with project scoping, SOWs, and proof-of-concept development.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong problem-solving, analytical, and communication skills.
**Preferred Qualifications:**
+ 5+ years' experience with scripting or automation (e.g., Power Platform, Power Bi, PowerShell, Python, or JavaScript).
+ Familiarity with Microsoft Azure services and connectors for Power Platform.
+ Familiarity with video streaming protocols (RTMP, HLS, WebRTC) and encoding/transcoding.
+ Experience with mobile technologies and video content management.
+ Knowledge of virtualization, web design, and browser support.
**Education**
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
**BUSINESS OVERVIEW**
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
CVS Health is seeking a versatile and innovative Manager, Network Engineer - Streaming Engineering, to join our Enterprise Collaboration team. This remote/hybrid role blends expertise in enterprise video streaming with Power BI and Power Platform development, supporting a hyper-distributed end-user experience and enabling data-driven insights and automation across the organization. You will work closely with business stakeholders, IT teams, and vendors to design, implement, and support secure, scalable streaming solutions while also developing dashboards, apps, and workflows that enhance productivity and decision-making.
**Key Responsibilities:**
**Streaming Engineering:**
+ Design, implement, and support live and on-demand video streaming solutions using platforms like Qumu, Kaltura, VBrick, or MS Stream.
+ Collaborate with network and infrastructure teams to ensure optimal video delivery and performance.
+ Troubleshoot streaming issues, perform root cause analysis, and provide engineering-level support.
+ Maintain documentation and best practices for streaming architecture and operations.
+ Monitor and optimize streaming infrastructure using tools like Wireshark, Putty, and RDP.
**Power Platform & BI Development:**
+ Design and develop Power BI dashboards and reports to visualize key business metrics.
+ Build low-code/no-code solutions using Power Apps and Power Automate to streamline business processes.
+ Integrate data from multiple sources, ensuring data quality and governance.
+ Collaborate with business units to gather requirements and deliver impactful analytics solutions.
+ Support and maintain existing Power Platform solutions, ensuring scalability and performance.
+ Installing and support the PowerBI platform/environment, integrating applications, and creating dashboards, reporting and related.
+ Consults with team members and managers on PowerBI implementation and uses as well as third-party applications that may be involved in any implementation.
+ Performing maintenance of the PowerBI platform, servers, and intranet (as and when needed).
+ Meeting with the design team to review website and application requirements.
+ Configuring the company PowerBI systems to specified requirements.
+ Troubleshooting and resolving PowerBI issues or malfunctions.
**Required Qualifications:**
+ 5+ years' experience in designing and developing dashboards using Power BI and Power Platform (Power Apps, Power Automate).
+ 5+ years' experience with enterprise streaming platforms (Qumu, Kaltura, VBrick, MS Stream, etc.).
+ 5+ years' experience in networking and server administration skills, including IP addressing, subnetting, and Linux.
+ 5+ years in a customer-facing technical role.
+ Experience with project scoping, SOWs, and proof-of-concept development.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong problem-solving, analytical, and communication skills.
**Preferred Qualifications:**
+ 5+ years' experience with scripting or automation (e.g., Power Platform, Power Bi, PowerShell, Python, or JavaScript).
+ Familiarity with Microsoft Azure services and connectors for Power Platform.
+ Familiarity with video streaming protocols (RTMP, HLS, WebRTC) and encoding/transcoding.
+ Experience with mobile technologies and video content management.
+ Knowledge of virtualization, web design, and browser support.
**Education**
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
**BUSINESS OVERVIEW**
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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4
Technical Support II
84190 Salt Lake City, Utah
Wheeler Machinery
Posted 15 days ago
Job Viewed
Job Description
Technical Support II
Salt Lake City, UT
Description
The **IT Support Specialist II** is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, networking, Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 1 & 2 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**A**
Requirements
**Duties and Responsibilities**
Ticket Management:
+ Assess, plan, and resolve Tier 1 & 2 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I escalations and provide insight regarding resolutions
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
Call Transfer Support:
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
Collaboration, Communication, and Customer Service:
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
Documentation and Standards:
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
+ Development and On-Call Rotation:
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Qualifications**
Education/Experience:
+ 3-5 years of experience in a Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
+ Associate or bachelor's degree preferred: computer science, information technology, or other related discipline.
Skills and Competencies:
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
Certification (Preferred)
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salt Lake City, UT
Description
The **IT Support Specialist II** is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, networking, Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 1 & 2 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**A**
Requirements
**Duties and Responsibilities**
Ticket Management:
+ Assess, plan, and resolve Tier 1 & 2 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I escalations and provide insight regarding resolutions
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
Call Transfer Support:
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
Collaboration, Communication, and Customer Service:
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
Documentation and Standards:
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
+ Development and On-Call Rotation:
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Qualifications**
Education/Experience:
+ 3-5 years of experience in a Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
+ Associate or bachelor's degree preferred: computer science, information technology, or other related discipline.
Skills and Competencies:
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
Certification (Preferred)
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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5
Technical Support III
84190 Salt Lake City, Utah
Wheeler Machinery
Posted 15 days ago
Job Viewed
Job Description
Technical Support III
Salt Lake City, UT
Job Type
Full-time
Description
The IT Support Specialist III is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, core infrastructure (servers, networking, firewalls), Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**Ticket Management:**
+ Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I & 2 escalations and provide insight regarding resolutions.
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
**Call Transfer Support:**
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
**Collaboration, Communication, and Customer Service:**
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I & 2 technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
**Documentation and Standards:**
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
**Development and On-Call Rotation:**
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Education/Experience:**
+ Associate or bachelor's degree in computer science, information technology, or other related discipline.
+ 3-5 years of experience in tier III Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
**Skills and Competencies:**
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Proven history of core infrastructure management and implementation (servers, networking, firewalls), with a fundamental understanding of protocols and standards. (Firewalls: Sophos, Fortinet, and Palo Alto, Networking: Velo, Aruba, Cisco).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
**Certification (Preferred)**
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salt Lake City, UT
Job Type
Full-time
Description
The IT Support Specialist III is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, core infrastructure (servers, networking, firewalls), Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**Ticket Management:**
+ Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I & 2 escalations and provide insight regarding resolutions.
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
**Call Transfer Support:**
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
**Collaboration, Communication, and Customer Service:**
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I & 2 technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
**Documentation and Standards:**
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
**Development and On-Call Rotation:**
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Education/Experience:**
+ Associate or bachelor's degree in computer science, information technology, or other related discipline.
+ 3-5 years of experience in tier III Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
**Skills and Competencies:**
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Proven history of core infrastructure management and implementation (servers, networking, firewalls), with a fundamental understanding of protocols and standards. (Firewalls: Sophos, Fortinet, and Palo Alto, Networking: Velo, Aruba, Cisco).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
**Certification (Preferred)**
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
View Now
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6
Technical Support Lead
84057 Orem, Utah
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage their helpdesk operations from a remote location.
The Technical Support Lead will be responsible for overseeing a team of technical support specialists, ensuring the efficient and effective resolution of customer inquiries and technical issues. You will develop and implement support processes, policies, and procedures to enhance customer satisfaction and streamline operations. This includes managing ticket queues, prioritizing support requests, and ensuring timely and accurate responses to all customer interactions.
Key responsibilities include providing advanced technical troubleshooting and support for complex issues. You will also be responsible for training and mentoring support staff, conducting performance reviews, and fostering a culture of continuous improvement. The Lead will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking corrective actions as needed. Collaboration with other departments, such as engineering and product development, to provide feedback on product issues and improvements will be a critical part of the role. Developing and maintaining comprehensive knowledge base articles and support documentation is also essential.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 4-6 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of IT systems, hardware, and software is required. Excellent problem-solving, analytical, and communication skills are paramount. The ability to manage and motivate a remote team, coupled with exceptional customer service skills, is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a prime opportunity for a motivated individual to lead a remote support team and contribute to exceptional customer experiences in Provo, Utah, US .
The Technical Support Lead will be responsible for overseeing a team of technical support specialists, ensuring the efficient and effective resolution of customer inquiries and technical issues. You will develop and implement support processes, policies, and procedures to enhance customer satisfaction and streamline operations. This includes managing ticket queues, prioritizing support requests, and ensuring timely and accurate responses to all customer interactions.
Key responsibilities include providing advanced technical troubleshooting and support for complex issues. You will also be responsible for training and mentoring support staff, conducting performance reviews, and fostering a culture of continuous improvement. The Lead will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, taking corrective actions as needed. Collaboration with other departments, such as engineering and product development, to provide feedback on product issues and improvements will be a critical part of the role. Developing and maintaining comprehensive knowledge base articles and support documentation is also essential.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 4-6 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of IT systems, hardware, and software is required. Excellent problem-solving, analytical, and communication skills are paramount. The ability to manage and motivate a remote team, coupled with exceptional customer service skills, is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a prime opportunity for a motivated individual to lead a remote support team and contribute to exceptional customer experiences in Provo, Utah, US .
Apply Now
7
Technical Support Lead
84058 Orem, Utah
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a proactive and technically adept Technical Support Lead to join their dedicated customer service team in Provo, Utah, US . This role is crucial for ensuring exceptional customer satisfaction by providing advanced technical assistance and leading a team of support specialists. You will be responsible for troubleshooting complex software and hardware issues, resolving customer inquiries efficiently, and developing innovative solutions to common problems. The ideal candidate possesses a deep understanding of our product suite, excellent diagnostic skills, and a strong aptitude for problem-solving. You will mentor and train junior support staff, manage support queues, and escalate critical issues to engineering or product teams when necessary. A key aspect of this role involves creating and maintaining comprehensive knowledge base articles, user guides, and training materials to empower both customers and internal teams. You should have outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to users of varying technical expertise. Experience with CRM systems and ticketing software is essential. This hybrid position offers a dynamic work environment, blending in-office collaboration with remote flexibility, allowing for optimal team synergy and individual focus. If you are a passionate problem-solver with a strong technical background and leadership potential, eager to contribute to a positive customer experience, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex software and hardware issues.
- Lead and mentor a team of technical support specialists.
- Manage support ticket queues, prioritizing and assigning tasks effectively.
- Escalate and collaborate with engineering and product teams on bug fixes and enhancements.
- Develop and maintain knowledge base articles, FAQs, and user documentation.
- Identify trends in customer issues and recommend product improvements.
- Onboard and train new members of the technical support team.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and effective resolution of customer inquiries, meeting service level agreements (SLAs).
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support or a related role.
- Proven experience in a lead or supervisory capacity is highly desirable.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Proficiency with CRM software and help desk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational and time management skills.
- Ability to work effectively in a hybrid environment.
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8
Technical Support Lead
84111 Salt Lake City, Utah
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
A rapidly growing technology firm is seeking an experienced Technical Support Lead to manage and mentor their support team in Salt Lake City, Utah, US . This role is critical in ensuring the delivery of exceptional technical assistance to our diverse customer base. You will be responsible for overseeing daily operations, troubleshooting complex technical issues, managing support tickets, and developing efficient support processes. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and outstanding customer service abilities. Key responsibilities include guiding the support team, escalating unresolved issues, identifying trends in support requests, and contributing to the knowledge base. You will also play a key role in training new support staff and ensuring the team meets performance metrics and customer satisfaction goals. Experience with IT ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. A deep understanding of operating systems (Windows, macOS), network troubleshooting, and common software applications is required. We are looking for a proactive leader who can inspire a team, foster a positive work environment, and continuously improve the customer support experience. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role. This position is based on a hybrid work model, providing a mix of in-office team interaction and remote flexibility.
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