55 IT Professionals jobs in Draper

Technical Support | Salt Lake City, Utah, United States

Position: Technical Support

Location: Salt Lake City, UT 84120

Duration: 3+ Months Contract

Pay Rate: $15.54/hr on W2

Hybrid Schedule:

Expected in-office days: 3 times a week

Expected remote days: 2 times a week

Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

• This position can be hybrid, in-office, or work-from-home (within a commutable distance to Lehi) after training is completed
• Training for this role is conducted onsite at our Lehi, UT HQ
• Full-time positions only (40 working hours between 6am-6pm M-F)
• Reports to: Technical Support Leadership

• Communicate with customers via inbound phone calls.
• Provide follow up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

• Minimum of 1 year of Customer Support experience.
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
• Ability to work in a fast-paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
• Must be hungry to learn, caring towards others, and creative in your problem solving.

• Previous Phone Support experience.
• Knowledge of network infrastructure and connectivity a plus .
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Who we are looking for:

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career? As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers.

What you will be doing:

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist.

Training: Paid, Mandatory training

Starting Rate: $17.00/hr

We want you to grow with us! Potential to make up to $0.25/hr within your first year.

Pay increase with training as follows:

• Tier 2 (90 Days) 17.75

• Tier 3 (180 Days) 18.75

• Additional career opportunities available after Tier 3 based on performance - 20.25 During training you will learn to:

• Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience

• Accurately document and update records in required information systems

• Deescalate customers and find resolution for complex issues

• Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG.

What will make you successful:

• A predisposition to think outside of the box and find customized solutions

• Ability to thrive in a high-volume contact center

• A sense of success and value from solving customer concerns

• A high degree of resiliency and "bounce-back" due to escalated customers

• Passion for helping others; going above and beyond for customers and teammates

• Excellent communication (both verbal and written) and relationship-building skills

• Ability to multitask with ease, effectively prioritize tasks and be a self-starter

• Demonstrated tech-savviness, Prior technical exposure, or interest

• Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus

• Ability to maintain a high level of confidentiality

• Innate desire to learn and develop

Minimum Requirements:

• Must be at least 18 years of age

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

• ?Cannot be located in CA, CT, DC, ME, or WA.

• Be able to type a minimum of 40?wpm

Required Working Conditions:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift?

• Have a quiet and private location from which to work?

• Must be able to provide your own equipment. This entails:

• A computer (laptop or desktop) no older than 5-7 years

• (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) ?

• ?Computer must run Windows 10 or higher

• Computer must have at least 8 GB RAM, 16 GB recommended

• Computer must have a webcam.

• A USB wired headset equipped with a microphone?

• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?

• Must have a wired internet connection

• A second monitor is strongly recommended if a laptop is being used

• An external mouse (if using a laptop)

Learn about the Vivint Culture ( and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

We are not open to hiring candidates to work out of the following locations:

CA, CT, DC, ME, or WA.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is 16.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Here are some total rewards which, depending on the position, may be offered:

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Our Fortune 500 client in Remote is looking for hardworking, motivated talent to join their innovative team. Are you an Bilingual Technical Support Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait. apply today!

Position Title: Bilingual Technical Support Specialist
Location: 100% Remote
Duration: 6+ months with high possibilities of extension
Bilingual French is required
PAY RANGE: $22-26/hr on W2

Description:

What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager

As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.

How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

What we look for
(Required)
• Fluent in French is required)
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
Our shift structure is rotational and depends on skills, language, and whether one is in Tier 1 or Tier 2 support.
• The first shift starts at 6:00 AM EST and ends at 3:30 PM EST.
• The last shift starts at 9:30 AM EST and ends at 6:00 PM EST.
• Strong English communication skills, both written and verbal.

Optional
• Previous experience in a Technical Support or fault-finding-related role would be helpful
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.

Are you interested ? Please click apply button!

If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).

Responsibilities:

• Serve as a customer advocate and interact with internal teams to solve issues
• Inform customers of critical issues and system updates
• Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service
• Record customer interactions and resolutions in a case management system

Qualifications:

• 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications
• Fluency in English; Spanish and/or French is a plus
• Physical Access Control Systems (PACS) installation or maintenance is highly preferred
• Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
• Interest in cloud technology, SaaS, IoT
• Passionate about delivering exceptional service
• Ability to thrive in a team environment
• Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
• Strong verbal and written communication skills
• Formal technical (IT or Electronic Security) certifications or training preferred
• CEU-qualified certifications in electronic security are a plus
• CSEIP certification is a plus

The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location.

Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA.

Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact

• Answer inbound support calls and collaborate with customers to resolve issues.
• Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
• Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
• Functions as a resource to field service engineers in their respective job functions.
• Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
• Enhance the customer's positive experience with Packsize by recognizing their needs and providing solutions.
• Motivate customers through training how to operate machinery and implement lean principles.
• Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
• Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
• Builds and maintains call center scripts in the CRM system to support Packsize customer growth.

• BS/BA in related discipline is strongly preferred.
• Spanish speaking is a plus
• Advanced degrees are a plus
• Networking or IT support experience a plus
• 3-5 years of hands-on experience
• Experience in diagnosing, solving, and implementing solutions to technical issues
• Experience in high-level remote troubleshooting
• Completely dependable, excellent at problem-solving and troubleshooting
• Proven track record of reliability during Technical Support shifts
• Excellent de-escalation skills to reduce potential dispatches
• Self-motivated with a proven track record in managing technical issues and projects
• Highly proficient with Packsize technology with a strong attention to detail
• Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external
• Must be organized and analytical, able to eliminate obstacles through creative approaches
• Proven to possess great time management skills
• Familiar and comfortable with high-paced, high-technology environments

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Work in a noisy environment at various temperatures
• Remain in a stationary position, often standing for prolonged periods
• Move objects (equipment, machinery, and products) up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match