23 IT Professionals jobs in Edison

Join Cengage Group and be part of a mission to empower learners worldwide!

At Cengage Group, we are dedicated to enhancing the educational experience for students globally. Our employees play a crucial role in this endeavor, helping learners find joy in discovering new knowledge. Together, we drive innovation that supports millions in achieving their dreams through education.

Why Work With Us?

• A culture that prioritizes inclusion, engagement, and discovery.
• Opportunities to voice your ideas and bring your authentic self to work.
• Comprehensive benefits that support your well-being.

About the Role:

As a Technical Support Representative, your primary responsibility will be to assist customers utilizing Cengage's digital solutions in educational settings. This position is primarily work from home.

Your Responsibilities Will Include:

• Providing live and non-live support for various digital solutions.
• Using administrative tools for analyzing technical issues reported by customers.
• Troubleshooting customer-reported issues regarding system requirements like operating systems, browsers, plug-ins, internet connectivity, etc.
• Identifying issues that need software development intervention and forwarding them to the appropriate team.
• Communicating customer feature requests effectively within the company.
• Documenting customer interactions accurately using a ticketing system.
• Delivering clear written and verbal instructions to customers and partners.

What We Offer:

• Vacation accrual starting on day one, plus designated holidays throughout the year.
• 401K plan with employer-matched contributions.
• Healthcare benefits (medical, dental, and vision) effective from day one.
• A remote work environment with necessary equipment provided by the company.

Preferred Qualifications:

• High school diploma.
• Ability to work independently and in teams.
• Detail-oriented self-starter.
• Familiarity with Microsoft operating systems and Office suite; knowledge of Apple operating systems is a plus.
• Understanding of major browsers and mobile devices.
• Analytical thinking and troubleshooting skills.
• Proficiency in keyboarding.
• A dedicated workspace with high-speed internet.

Competencies:

• Punctuality and great attendance record.
• Adaptability to change.
• Ability to connect with customers on a personal level.
• Critical thinking skills for problem-solving.

Cengage Group values a diverse workforce and is an equal opportunity employer. All job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other protected classifications. We are committed to providing reasonable accommodations to qualified individuals with disabilities during the application process.

Cengage Group has been committed to empowering learners for over a century, offering affordable digital products and services tailored for multiple educational markets, including higher education and workforce skills training. We utilize scalable technology to support learners seeking to enhance their lives through education.

Compensation:

The pay range for this position is $17.00 - $22.00 USD, depending on qualifications and experience.

Note: There has been an increase in recruitment scams impersonating Cengage Group. Be cautious of job offers that seem suspicious. Cengage Group conducts interviews through verified channels before extending any offers.

Vantage Apparel is the nation's top source for custom logo apparel, outfitting and decorating for some of the most well-known brands in the World. We are a top player in the collegiate, golf, resort, and licensed products markets, and have been the leading B2B innovator in the promotional apparel industry since 1977. In 2020, we were awarded our 24th PPAI Gold Pyramid Award for Supplier Decorating in the category of embroidery, our 12th ASI Distributor Choice Award for Decorated Apparel, and we also won Silver Pyramid Awards in the embroidery and video content categories. If you've been to a store that has employees wearing shirts with logos, there is a very good chance that the product or logo decoration was done by Vantage Apparel.

JOB SUMMARY

In this role, the candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the staff. She/He will be responsible for administration and internal support of the company's PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

The Technical Support Representative will:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses
• Escalate unresolved issues to second level support
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Manifest and prepare for recycling obsolete equipment
• Proper disposal of data drives
• Maintain switches and cabling

QUALIFICATIONS

• Strong interest in computer science and some experience in IT Support
• Proficient computer and technical skills (Microsoft Office Suite)
• Strong problem solving and analytical skills
• Ability to grasp new concepts
• Good written & oral communication skills
• Motivated self-starter
• Knowledge and ability to follow basic safety procedures

Requirements

• Ability to work within a team environment
• Ability to lift up to 50 pounds
• Ability to use stepladder up to 10 feet
• Ability to work in dusty environment
• Candidates must have authorization to work permanently in the US without the need for sponsorship.

Description
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.
Responsibilities:
- Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.
- Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.
- Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.
- Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.
- Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.
- Collaborate with global teams to provide after-hours support for critical customer needs when required.
- Contribute to system optimization by identifying recurring issues and implementing long-term solutions.
- Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.
- Deliver technical expertise to support ongoing projects and initiatives as needed.
Requirements - A minimum of 5-7 years of experience in technical support, with 10 years preferred.
- Proficiency in managing and troubleshooting Windows and Linux systems.
- Hands-on experience with Microsoft SQL Server and Salesforce platforms.
- Familiarity with physical security systems and time and attendance systems is highly desirable.
- Strong problem-solving skills and the ability to manage multiple tickets simultaneously.
- Excellent communication skills to effectively interact with end users and internal teams.
- Availability to provide after-hours support for critical customer needs.
- Demonstrated ability to work in a global support environment and handle diverse technical challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Description**
Our Engineering Interns are responsible for performing tasks requiring the application of standard engineering techniques and procedures. This includes standard design of engineering systems, correcting and updating designs, assisting lead engineers with various project duties, and other duties as assigned.
Specific assignments and project work vary depending on the market segments. Please see below for information on each market:
Transmission & Distribution
The Transmission & Distribution group is responsible for the planning and design of electrical transmission projects in power delivery, including overhead transmission, underground transmission, distribution systems, substation design, telecommunication & network engineering, pipelines, renewable power integration, security, grid modernization and more.
+ Assist with tasks that may include filing, scanning, data entry, documentation, Power Point presentation.
+ Assist with responses to general questions.
+ Participate in continuous improvement efforts by collecting and analyzing data.
+ Present solutions to concerns.
+ Research solutions to project concerns; analyze and recommend solutions to problems.
+ Assist with ad hoc projects as assigned by managers.
+ Minimum of a 3.0 GPA strongly preferred.
+ Involvement on campus or in the community preferred.
+ Candidates must be legally authorized to work permanently (i.e., without time limitations, without restrictions or without need for work sponsorship) in the country where this position is located.
+ Performs other duties as assigned
+ Complies with all policies and standards
**Qualifications**
+ Pursuit of Bachelor's or Master's degree in Electrical Engineering or related degree from an accredited program.
+ Currently enrolled, and in good standing, in a post-secondary education and/or technical certificate program in a field related to the work done in the department.
+ Minimum of a 3.0 GPA strongly preferred.
+ Prior internship and/or related consulting experience preferred.
+ Actively involved in campus, community or other volunteer activities or organizations.
+ Excellent verbal and written communication skills.
+ Strong problem solving and analytical skills.
+ Basic knowledge and experience in Microsoft Office programs, including, Word, Excel, PowerPoint and Outlook.
+ Demonstrated leadership skills.
+ Self-motivated and eager learner, aptitude to grow and develop within the field.
+ Candidates must be legally authorized to work permanently (i.e., without time limitations, without restrictions or without need for work sponsorship) in the country where this position is located.
+ Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
**Benefits**
Interns may participate in our 401(k) retirement program provided plan eligibility requirements are met. Sick leave is accrued based on the actual number of hours worked. For more information, please visit the Benefits & Wellness page.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
EEO/Disabled/Veterans
**Job** Intern
**Primary Location** US-NJ-Morristown
**Schedule:** Full-time
**Travel:** Yes, 5 % of the Time
**Req ID:**
**Job Hire Type** Intern #LI-JB #T&D

**Opportunities at Change Healthcare** , part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: **Caring. Connecting. Growing together. **
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
+ Answering support calls and working with fellow support team members and internal software development groups to identify and resolve problems
+ Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system
+ Providing remote systems administration to customer sites
+ Providing remote software support and analysis to customers
+ Performing proactive system maintenance check to ensure proper system functionality
+ Following up on support issues proactively to provide timely updates and resolutions to customers
+ Maintaining a highly professional and customer centric focus
+ Providing ongoing product feedback to engineering and product development teams
+ Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
+ Participate in various projects
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma/GED (or higher)
+ 2+ years of experience in a technical support environment
+ Intermediate level of proficiency in Windows operating systems
+ Intermediate level of proficiency in TCP/IP networking and routing
+ Ability to work 8:30 am - 5:00 pm EST
+ Ability to do on-call duty, one week in duration and on a rotational basis every 3-5 weeks (compensation will be provided for the additional work)
**Preferred Qualifications:**
+ Bachelor's degree (or higher) of Computer Science, Engineering or Computer Technology background
+ Background Supporting Hospital Enterprise systems
+ Knowledge of Dicom and HL7 standards
**Soft Skills:**
+ Proven excellent customer service skills
+ Proven excellent written and verbal communication skills
+ Demonstrates highly developed organizational skills and time management ability
+ Demonstrates thrive in working in a fast-paced environment, multi-task and demonstrate flexibility
+ Proven self-starter and team player with exceptional commitment to providing superior proactive customer service
+ Proven ability to learn quickly in a high pace, challenging environment
**Working Conditions/Physical Requirements:**
+ Shift work required. The Support group is open from 7am to 9pm ET. The start times vary on a weekly basis and are rotated within the assigned team
+ General office demands
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO #GREEN

Machinist

The School of Engineering and Applied Science operates a Machine Shop to support the research needs of the faculty, staff, researchers, and students of the school. The Machinist will produce complex research prototype machined parts and components by programming, setting up, and operating computerized numerical control (CNC) Vertical Mills, Lathes, and traditional conventional metal and woodworking machines. The individual must be able to work with faculty, professional research staff, graduate students, and undergraduate students to ascertain and help define their specific needs and then propose ways to fabricate parts and components to satisfy those needs in a timely and economical manner. The Machinist must maintain high quality and safety standards, keep accurate records, and maintain the supplies and equipment in the shop.

Responsibilities

Work independently to design and fabricate parts for use in research and educational efforts throughout the School of Engineering and Applied Science:

• Review work orders, engineering plans, materials lists, and project specifications to accurately, precisely and safely plan/execute machining projects.
• Design projects using CAD/CAM software, program and configure CNC mills and lathes to accurately, precisely, and safely machine parts and components to specified dimensions and tolerances.
• Ensure fabrication quality through routine observation and measurement during CNC operations. Make adjustments as appropriate to accurately, precisely and safely complete project requests.
• Determine project priorities and schedules to ensure work is completed efficiently and effectively.
• Perform brazing, soldering, silver soldering, and welding (including stainless steel and aluminum) when requested or as required to complete project requests.
• Stay current and up-to-date with changing technology and professional machining practices.

Work with researchers (faculty, students, staff) to collaborate on project requests and discuss project requirements:

• Meet and spend time with researchers to understand their needs and help define requirements.
• Offer advice and recommendations based on past experience to help define requirements and satisfy the research need.
• Consult with researchers throughout the design and fabrication process to ensure their requirements are being met.
• Follow-up with researchers upon completion to ensure fabricated parts and components met their expectation and perform as intended.

Provide safety oversight and assistance to authorized shop users (faculty, students, staff) operating machines and tools for independent research or educational purposes:

• Organize and deliver instructional classes for new users of the SEAS machine shop.
• Instruct users in machine shop best practices and fabrication techniques.
• Ensure all personnel in the shop are following University shop policy and safety procedures.
• Assist users with the design and advanced fabrication techniques of complex projects.

On-going machine shop and tool inspections and maintenance:

• Perform regular shop inspections and maintenance to ensure good housekeeping practices and a safe working environment.
• Perform regular tool inspections and perform regular maintenance in accordance with manufacturer's recommendations to ensure tools are in good working order and safe to operate.
• Coordinate machine repairs with authorized persons when needed.
• Maintain inventory of common parts and consumable components required to ensure machines/tools are safe to operate.
• Inspect/Clean shop areas daily/weekly. The shop must be well maintained, neat, and organized to ensure a safe work environment for all users.

Qualifications

Required qualifications:

High school diploma or GED and 5+ years of work experience.

Comprehensive knowledge of machine shop practices (shop safety, feeds and speeds, set-up, etc.).

Comprehensive understanding of sophisticated fabrication and assembly techniques.

Proficiency with design software, such as: SolidWorks, Mastercam, or Autocad.

In-depth knowledge of programming and operation of CNC Mills, Lathes, Water Jets, and other shop tools.

Expertise in material selections used for custom machined parts.

Superior interpersonal skills and ability to communicate effectively with a broad array of people.

Tact, excellent judgment, and the ability to maintain confidentiality when handling sensitive situations.

Physical qualifications including stand/walk for extended periods; lift, carry, push, pull up to 25 lbs frequently and up to 100 lbs occasionally; repetitively use hands for grasping, manipulating, and assembling machined parts.

Preferred qualifications:

Ability to work independently with minimal supervision and as part of a team.

Good project management skills, comfort with decision making and problem solving.

Excellent organizational skills, including the ability to set priorities and juggle competing demands.

Experience working in an academic environment.

Experience training new users of metal and woodworking tools.

Proficiency with Microsoft Office.

The following tasks and skills that would be necessary for any person to fulfill while working as a SEAS Technical Support Staff or similar machine shop employee in SEAS:

• stand or walk 2-4 hours at one time for 6 - 8 hours per day;
• sit for 0 2 hours at one time for up to 2 hours per day;
• operate a motor vehicle for 0 - 2 hours per day, and occasionally operates a forklift;
• lift or carry up to 60 pounds occasionally (up to 33% of the work day);
• push or pull using forces up to 60 pounds occasionally (up to 33% of the work day);
• repetitively use hands for simple grasping, pushing, or pulling and use of feet for operating foot controls on machinery or forklift;
• bend, squat, kneel, crawl, reach overhead, lift overhead, lie down, knee stand, push or pull, or climb stairs or ladders occasionally (up to 33% of the work day);
• lift up to 60 pounds in a range of motions from floor to overhead;
• work a variety of workplaces including machine shop, warehouse, office, and laboratories;
• possess full range of body motions and physical agility.

The SEAS machine shop personnel maintain an area for metal and other stock. Manipulation of this stock requires the following:

• lift or carry metal stock weighting between 25 100 pounds occasionally (up to 33% of the workday);
• push or pull with forces ranging from 50 100 pounds occasionally (up to 33% of the workday);
• repetitively use hands for simple grasping, pushing, or pulling and use of feet for operating foot controls on machinery;
• bend, squat, kneel, crawl, lie down, knee stand, reach overhead, lift overhead, push or pull, or climb stairs or ladders occasionally (up to 33% of the work day);
• lift up to 100 pounds in a range of motions from floor to waist height;
• lift up to 50 pounds in a range of motions from floor to overhead.

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

40.00

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Supply Chain Engineering
**Job Sub** **Function:**
Project Engineering
**Job Category:**
People Leader
**All Job Posting Locations:**
New Brunswick, New Jersey, United States of America
**Job Description:**
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).
+ USA Req#: R-
+ Switzerland Req#: R-
+ Belgium/Netherlands/Ireland/Italy Req#: R-
The Technical Support Group (TSG) is a key engineering specialist group providing technical support, global standards, global processes, subject matter expertise and governance to the Innovative Medicines (IM) Project Delivery (PD) team. The IMPD team is responsible for delivering technical support to all capital projects, including all green field and brown field builds for Innovative Medicines. The TSG is responsible for setting the technical direction for these projects, based on leading edge industry and regulatory standards. The TSG are responsible for governing the adoption of these leading-edge industry standards. The TSG is also responsible for governing the external manufacturing assessment program.
The Technical Support Group Lead is responsible for leading a team of industry experts in Biotherapeutics, Synthetics, Advanced Therapies and Medicinal Products; to deliver a standard end to end technical support for capital projects from concept to handover, encompassing the following key areas:
+ Facility business need
+ Facility design
+ Facility construction, commissioning and handover
+ Facility process validation
+ Asset management readiness
+ Project management operations and governance
**Responsibilities:**
+ Define and deploy a vision and strategy for a standard technical approach, for all IM capital projects.
+ Oversee the creation of all necessary Facility and Equipment processes and standards; to ensure the safe, compliant and reliable transition from project build phase to start-up phase - from design to construction to commissioning to handover to operations and maintenance.
+ Provide end to end expert engineering technical support and guidance to capital projects from concept to handover; in the key areas of facility business need, facility design, construction, commissioning and process validation; for strategic green field and brown field Innovative Medicines facilities.
+ Provide guidance and overarching technical leadership in Facility & Equipment design.
+ Oversee the creation of all necessary asset management engineering standards and processes; to ensure the safe, compliant and reliable transition from project build phase to operations phase, to support a smooth transition of new equipment projects to end users.
+ Provide leadership and oversight to the site asset management functions, including creating a vision, a strategy, an operating model and an operating budget.
+ Provide technical support to the setup of asset management organizational structures, business processes, procedures, technology and systems including CMMS, data management, 5-year asset management plan, smart condition based and predictive maintenance philosophy.
+ Incorporate IM Managing Assets and FM Hard Services requirements into one cohesive site asset management approach.
+ Work across the project team and the end state site engineering team, to ensure both teams integrate and work closely during the project phase, ensuring constant collaboration and a seamless handover from project to operations.
+ Ensure that IDEA and all other related business processes are followed and fully adopted by maximizing the value and impact to the business; including governance, approvals, resourcing, prioritization, network alignment, cash flow, risk management and performance management.
+ Work in close collaboration with JJIM business units, provide strategic insights into the growth strategy and future pipeline.
+ Establish an End-to-End capital projects management performance framework, which encompasses an annual portfolio of over $8BB, to deliver optimal value for E&PS and IM.
+ Define clear and strategic objectives for capital prioritization that align with the organization's overall requirement of the IM R&D, Supply Chain and Commercial organization and allocate capital efficiently across a diversified range of investments.
+ Establish a process excellence framework for strategic large capital projects, to define and govern key deliverables for each project phase. Research, define and deploy an associated software system to digitize the governance process.
+ Utilize data-driven insights and market intelligence to inform future decision-making. Stay informed on industry and regulatory trends and adapt strategies accordingly to achieve excellent portfolio performance.
+ Work in close collaboration with JJIM business units, provide strategic insights into the growth strategy and future pipeline.
+ Lead the External Manufacturing assessment program, by deploying a consistent and standard approach for assessment, monitoring and controlling external manufacturing facility performance.
+ Lead and develop a high-performing organization fostering a culture of collaboration, accountability, and innovation.
+ Mentor and coach engineering technical leaders and experts and cultivate talent within the organization to ensure optimal management and delivery of capital programs.
+ Collaborate with the Global Engineering Technology (GET) team to ensure alignment with technology standards, project execution and engineering specifications for manufacturing technology.
+ Ensure compliance with policies, procedures, government regulations, and customer specifications.
+ Proactively research and implement new standards to drive business growth and efficiency.
+ Report out to senior management regularly on activities and status.
**Interfaces:**
Collaborate closely with all E&PS functions, IM business partners, Finance, Procurement, HR, IT, QA, and EHS teams, etc. The key interfaces the TSG Lead works across are:
+ J&J Engineering & Property Services (E&PS).
+ Strategic Project Delivery leadership - Project Director, E&PS Director (design, construction and commissioning).
+ J&J Quality Assurance.
+ J&J Global Engineering and Technology (GET).
+ J&J Site Engineering teams.
**Requirements:**
We are seeking a dynamic and motivated individual with strong technical background, excellent communication skills and a proven track record of driving engineering excellence to lead the development and implementation of leading-edge engineering standards. The candidate will drive innovative facility design standardization, ensuring seamless integration at all sites. The candidate must have excellent knowledge in the following areas:
+ Facility design
+ Facility construction
+ Facility commissioning and qualification
+ Asset Management
+ Maintenance, Calibration and Reliability management
+ Biotherapeutics, Synthetics, Advanced Therapies and Medicinal products
+ External Manufacturing Operations
**Qualifications:**
+ A minimum of a Bachelor's engineering degree is required, Master's/MBA/PhD is required.
+ A minimum of 20 years' experience in the pharmaceutical manufacturing industry is required.
+ Hands on experience designing, constructing, commissioning or qualifying manufacturing process equipment is required.
+ A minimum of 20 years asset management, maintenance, reliability and project engineering is required.
+ A minimum of 5 years' experience in a global technical leadership role.
+ A minimum of 10 years large capital project management experience over $500 million is required.
+ Able to balance multiple priorities, communicate and operate with poise and integrity in a sophisticated, high-profile, and evolving environment is required.
+ Must be fluent in written and spoken English.
+ This position requires a minimum of 25% domestic and international travel.
+ The primary work location is a hybrid remote and in office environment.
_Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act._
_Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (_ _) or contact AskGS to be directed to your accommodation resource._
**The anticipated base pay range for this position is :**
173,000 --- 299,000 USD Annual
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Supply Chain Engineering

Job Sub Function:

Project Engineering

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).

• USA Req#: R-

• Switzerland Req#: R-

• Belgium/Netherlands/Ireland/Italy Req#: R-

The Technical Support Group (TSG) is a key engineering specialist group providing technical support, global standards, global processes, subject matter expertise and governance to the Innovative Medicines (IM) Project Delivery (PD) team. The IMPD team is responsible for delivering technical support to all capital projects, including all green field and brown field builds for Innovative Medicines. The TSG is responsible for setting the technical direction for these projects, based on leading edge industry and regulatory standards. The TSG are responsible for governing the adoption of these leading-edge industry standards. The TSG is also responsible for governing the external manufacturing assessment program.

The Technical Support Group Lead is responsible for leading a team of industry experts in Biotherapeutics, Synthetics, Advanced Therapies and Medicinal Products; to deliver a standard end to end technical support for capital projects from concept to handover, encompassing the following key areas:

• Facility business need

• Facility design

• Facility construction, commissioning and handover

• Facility process validation

• Asset management readiness

• Project management operations and governance

Responsibilities:

• Define and deploy a vision and strategy for a standard technical approach, for all IM capital projects.

• Oversee the creation of all necessary Facility and Equipment processes and standards; to ensure the safe, compliant and reliable transition from project build phase to start-up phase – from design to construction to commissioning to handover to operations and maintenance.

• Provide end to end expert engineering technical support and guidance to capital projects from concept to handover; in the key areas of facility business need, facility design, construction, commissioning and process validation; for strategic green field and brown field Innovative Medicines facilities.

• Provide guidance and overarching technical leadership in Facility & Equipment design.

• Oversee the creation of all necessary asset management engineering standards and processes; to ensure the safe, compliant and reliable transition from project build phase to operations phase, to support a smooth transition of new equipment projects to end users.

• Provide leadership and oversight to the site asset management functions, including creating a vision, a strategy, an operating model and an operating budget.

• Provide technical support to the setup of asset management organizational structures, business processes, procedures, technology and systems including CMMS, data management, 5-year asset management plan, smart condition based and predictive maintenance philosophy.

• Incorporate IM Managing Assets and FM Hard Services requirements into one cohesive site asset management approach.

• Work across the project team and the end state site engineering team, to ensure both teams integrate and work closely during the project phase, ensuring constant collaboration and a seamless handover from project to operations.

• Ensure that IDEA and all other related business processes are followed and fully adopted by maximizing the value and impact to the business; including governance, approvals, resourcing, prioritization, network alignment, cash flow, risk management and performance management.

• Work in close collaboration with JJIM business units, provide strategic insights into the growth strategy and future pipeline.

• Establish an End-to-End capital projects management performance framework, which encompasses an annual portfolio of over $8BB, to deliver optimal value for E&PS and IM.

• Define clear and strategic objectives for capital prioritization that align with the organization’s overall requirement of the IM R&D, Supply Chain and Commercial organization and allocate capital efficiently across a diversified range of investments.

• Establish a process excellence framework for strategic large capital projects, to define and govern key deliverables for each project phase. Research, define and deploy an associated software system to digitize the governance process.

• Utilize data-driven insights and market intelligence to inform future decision-making. Stay informed on industry and regulatory trends and adapt strategies accordingly to achieve excellent portfolio performance.

• Work in close collaboration with JJIM business units, provide strategic insights into the growth strategy and future pipeline.

• Lead the External Manufacturing assessment program, by deploying a consistent and standard approach for assessment, monitoring and controlling external manufacturing facility performance.

• Lead and develop a high-performing organization fostering a culture of collaboration, accountability, and innovation.

• Mentor and coach engineering technical leaders and experts and cultivate talent within the organization to ensure optimal management and delivery of capital programs.

• Collaborate with the Global Engineering Technology (GET) team to ensure alignment with technology standards, project execution and engineering specifications for manufacturing technology.

• Ensure compliance with policies, procedures, government regulations, and customer specifications.

• Proactively research and implement new standards to drive business growth and efficiency.

• Report out to senior management regularly on activities and status.

Interfaces:

Collaborate closely with all E&PS functions, IM business partners, Finance, Procurement, HR, IT, QA, and EHS teams, etc. The key interfaces the TSG Lead works across are:

• J&J Engineering & Property Services (E&PS).

• Strategic Project Delivery leadership - Project Director, E&PS Director (design, construction and commissioning).

• J&J Quality Assuranc e.

• J&J Global Engineering and Technology (GET).

• J&J Site Engineering teams.

Requirements:

We are seeking a dynamic and motivated individual with strong technical background, excellent communication skills and a proven track record of driving engineering excellence to lead the development and implementation of leading-edge engineering standards. The candidate will drive innovative facility design standardization, ensuring seamless integration at all sites. The candidate must have excellent knowledge in the following areas:

• Facility design

• Facility construction

• Facility commissioning and qualification

• Asset Management

• Maintenance, Calibration and Reliability management

• Biotherapeutics, Synthetics, Advanced Therapies and Medicinal products

• External Manufacturing Operations

Qualifications:

• A minimum of a Bachelor's engineering degree is required, Master's/MBA/PhD is required.

• A minimum of 20 years’ experience in the pharmaceutical manufacturing industry is required.

• Hands on experience designing, constructing, commissioning or qualifying manufacturing process equipment is required.

• A minimum of 20 years asset management, maintenance, reliability and project engineering is required.

• A minimum of 5 years’ experience in a global technical leadership role.

• A minimum of 10 years large capital project management experience over $500 million is required.

• Able to balance multiple priorities, communicate and operate with poise and integrity in a sophisticated, high-profile, and evolving environment is required.

• Must be fluent in written and spoken English.

• This position requires a minimum of 25% domestic and international travel.

• The primary work location is a hybrid remote and in office environment.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  ( ) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

173,000 --- 299,000 USD Annual

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Technical Support Analyst II

ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

Responsibilities:

• Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
• Responds promptly and professionally.
• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
• Effectively troubleshoots, replicates, and develops workarounds for client issues.
• Documents and communicates the results to the client and/or Corporate Development.
• Maintains appropriate records of client contact through the CRM system.
• Uses Knowledge Management database to locate solutions to issues.
• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
• Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
• Assists in new product pilots and roll outs to other departments and clients.
• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
• Mentors and trains newly hired associates to ensure successful integration into the role.
• Identifies training needs for the department and assists with training development programs. Provides feedback to management.
• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
• Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
• Assists in developing internal documentation to support new features and procedures for product enhancements.
• Performs other related duties as assigned.

Qualifications Required:

• 1 - 3 Years ADP Client Services or equivalent outside experience.