62 IT Professionals jobs in Edison

Are you passionate about solving complex technical challenges for customers and partners utilizing Trimble Transportation's diverse solutions? As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients.

Who We Are:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. In the transportation & logistics segment, our solutions make it safer, simpler and more efficient to move freight - bringing together a global network of shippers, carriers, brokers and 3PLs.

What You Will Do:

The Technical Support Analyst is responsible for in-depth troubleshooting and research of Trimble Transportation products and Transportation Management System (TMS) solutions for our customers and internal teams. This includes:

• Providing an exceptional customer experience via phone, email, chat, and web-based applications, addressing issues related to supporting, upgrading, and using Trimble Transportation products and solutions.

• Identifying, troubleshooting, documenting, resolving, and escalating hardware and software issues using a CRM.

• Communicating with customers through inbound/outbound calls, emails, casework, and chats.

• Ensuring individual and team SLAs/KPIs are met.

• Clearly and effectively communicating technical concepts, both verbally and in writing, to technical and non-technical audiences.

• Collaborating with senior team members and internal teams to maintain visibility on ongoing issues.

• Prioritizing inbound cases and requests based on severity and customer impact.

• Identifying and reporting software bugs and usability problems for correction and improvement in future releases.

• Making recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities.

• Collaborating on documentation creation for internal cross-functional teams.

• Completing in-depth technical training on multiple products and datasets.

• Interfacing with developers, project managers, and testers across multiple organizational locations.

This is a fast-paced role that requires flexibility in collaborating with diverse stakeholders and exposure to a wide range of technologies and environments.

What Skills & Experience You Should Bring:

• Bachelor's Degree or equivalent experience in a technology-related field; Computer Science or equivalent preferred.

• Demonstrated success with root cause analysis.

• Excellent communication skills (phone, verbal, and written).

• Ability to work in a fast-paced, ever-changing environment with a positive, growth-mindset attitude.

• Knowledge of internet-based systems.

• A strong technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems.

• Superior communication and presentation skills.

• Flexible and versatile technical and soft skills.

• Comfort adapting to changing technical environments.

• Willingness to learn new programming languages and/or IDEs.

• Primary workload involves standard business hours (8 am - 5 pm) during the work week, with occasional evening or weekend hours as needed for rotating on-call support.

Preferred Skills:

• Experience in multiple operating systems, such as Windows, Linux, Android, iOS, and Microsoft servers.

• Experience working with CRM casing software.

• Experience troubleshooting mobile or wireless communications.

• Experience with the System Development Life Cycle (SDLC).

• Experience using and troubleshooting SQL, XML, HTML, and scripting.

• Experience writing bugs and using Jira

• Experience developing reports to analyze data trends and propose meaningful conclusions.

• Experience with troubleshooting and reviewing device logs.

• Operations experience in the transportation industry.

• Prior experience working with Android, Angular, and/or React is a significant plus.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Manager, Technical Support is responsible for directly managing a team of Technical Support Engineers to ensure a high quality customer experience. This includes coaching and developing the team to ensure critical team goals and metrics are met and working closely with the leadership to identify areas of challenge and opportunity.

Key Accountabilities:

• Manage a team of Technical Support Engineers providing support to existing CR's clients
• Hire, coach, support and develop talent within the team; manage employees' growth and career trajectory and scale the team by sharing opportunities for increased effectiveness and efficiency while also identifying the key barriers for success
• Develop and manage ticket queues and escalation paths - ensure SLA's are adhered to, and key KPIs and metrics
• Assist the team in troubleshooting escalated issues in real-time
• Implement and maintain a Coaching and Development cadence
• Create operational framework that is repeatable and scalable
• Serve as a key stakeholder, working with cross functional teams to build out relevant help resources and internal documentation
• Drive bug resolutions, requirements and feature requests with Product and Engineering
• Create a customer-centric culture focused on finding solutions and creating raving fans
• Scale support to facilitate CR's growth in clients, geographies and capabilities
• Develop a thorough understanding of CR's product and customer needs, ensuring the team is trained and enabled to support these both current and future
• Raise the Bar - work continuously with the team to ideate, build and scale new ways of thinking / approaches to raise the bar in terms of the value we are bringing to our customers

• 3+ years leadership experience working in a contact center, workforce management environment or related industry servicing multiple channels, SLAs and varying KPIs
• 3+ years Customer support experience, preferably in a SaaS organization serving Enterprise customers
• You have thrived in a startup or similar environment where the only constant is change
• You embrace aggressive goals and work hard to achieve them
• You are able to optimize tools such as SalesForce or like programs
• You have excellent written and verbal communication skills

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Technical Support Analyst - ( 250003I )

Description

CONSTRUCTION SPECIALTIES, INC.

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world-from the world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.

SCOPE OF POSITION:

IT support professional, who resolves a variety of technical issues relating to the organization's computer systems, telecommunication network, LANs, WANs and desktop computers, whether these components are located onsite or in the field. Technical Support Analysts are experts who provide the foundation of Construction Specialties' digital infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:

Install and configure computer hardware and software.

• Troubleshoot, diagnose, and resolve hardware/software problems.

• Administer AD, Egnyte, Okta, O365 email accounts.

• Provide support for customers via ServiceNow ticketing system.

• Restore deleted files from backup (w/Systems Engineering)

• Collaborate with IT departments on various projects.

• Interface between customer and second tier support.

• Set up for conference room meetings

• Train and review general policies and procedures with new hires.

• Report local IT operations/projects to Facility and IT management.

• Perform other related duties assigned by IT Management.

• Produce Knowledgebase articles as needed/requested

Qualifications

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

• Windows Workstation OS (Windows 10. 11)

• PC hardware/software set-up and troubleshooting

• Microsoft Office Suite experience

• Basic networking concepts

• Strong verbal, written, and technical communication

• Strong analytical skills and troubleshooting methods

• Strong technical knowledge of personal computers and network systems

• Ability to work non-standard hours as circumstances dictate

• A certification or Microsoft certification preferred

• Associates Degree or minimum of 2 years' experience in help desk / PC support role

• Ability to travel 35%

COMPENSATION

• Annual Base Salary Range: $43,000 - $58,000. Range will vary by experience and geographic market

• Bonus Plan

• Medical & Prescription benefits with company contribution

• Dental benefits

• Vision benefits

• Disability benefits

• Life Insurance

• Tuition Assistance

• 401(k) program with company match

• 3 weeks PTO

• 10 Paid Holidays 4 Floating holidays

Primary Location : US-NJ-Lebanon

: IT

Travel : Yes, 15 % of the Time

Employee Type: : Full-Time Regular

Req ID: 250003I

Johanna Foods is a state-of-the-art food manufacturer located in Flemington, New Jersey. Privately operated since 1995, Johanna Foods is now one of the country's largest producers and distributors of fruit juices, drinks and yogurt. Our products include the popular La Yogurt and Sabor Latino yogurt, Tree Ripe juices, Earth Wise juice beverages, Ssips and Sabor Latino drinks and nectars, and Ssips aseptic drink boxes, all using cutting-edge technologies and only the freshest, highest quality ingredients. Johanna Foods is also a leading private label and co-pack juice and yogurt producer, manufacturing products for numerous leading retailers and brands.

What we offer:

Competitive compensation and benefits package, including medical, dental, vision, 401k, life insurance, short term disability insurance, long term disability insurance, vacation, and tuition reimbursement.

• Desktop hardware, laptops, peripheral and software support.
• Follow design or installation specifications.
• Respond to user requests, troubleshooting the nature of the problem and taking necessary steps to resolve the problem.
• Using developed training materials and procedures, train users in the proper use of hardware and software.
• Establish and maintain vendor relationships, working with vendors to resolve hardware and software problems.
• Phone system Moves, Adds and Changes.
• Contribute to day-to-day administration of the Network environments.
• Perform basic tasks related to data center management, working with servers, firewalls and switches.
• Project work as assigned by IT management.
• Ability to be “on call” on a rotating basis.
• Some second shift vacation coverage 11 AM – 7:30 PM

• Must have an associate’s degree or 3-5 years of experience in a PC/LAN environment.
• Experience with Cisco switches and routers is a must.
• Experience with Miltel Phone VOIP or other VOIP systems a plus.
• Entry level Cisco certifications are a plus (CCENT, CCNA… )
• Operational knowledge of IBM AS/400 a plus.
• Experience in a warehouse or manufacturing environment is preferred.
• Must have basic hardware and software troubleshooting skills, proficiency with Windows operating system and Microsoft Office Suite.
• Understanding of network cabling (CAT6, CAT5, Fiber Optics).
• Experience with PC, servers and network monitoring, management tools and core services technology.
• Ability to problem solve.
• Good interpersonal skills.
• Desire to take advantage of learning opportunities.
• Independent, self-starting positive attitude.
• Strong organization skills and attention to detail.
• Possess a current driver’s license and reliable personal vehicle.
• Lift, unbox, and install hardware across campus environment; must be able to lift 50 pounds.

• Flexible and hybrid work arrangements
• Paid time off/Paid company holidays
• Medical plan options/prescription drug plan
• Dental plan/vision plan options
• Flexible spending and health savings accounts
• 401(k) retirement savings plan with a Roth savings option and company matching contributions
• Educational assistance program

The Lewis-Sigler Institute (LSI) at Princeton University is looking for a Technical Computing Support Specialist (SCAD/DCS). The SCAD/DCS reports to the IT Support Manager and is responsible for day-to-day computing support for faculty, staff, and students in the LSI.

This position is an onsite role. 

Responsibilities will include :

• Installation, maintenance, and repair of desktop/laptop computing systems.
• Support and administration of Windows, Mac OS, and Linux operating systems.
• Support for collaboration tools such as Zoom, Skype, GoToMeeting, Microsoft Teams.
• Diagnose, troubleshoot, and repair computing hardware and software.
• Troubleshoot desktop/laptop computer security issues.
• Provide support for all standard productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Outlook; Photoshop; Acrobat; Microsoft Teams), various email and calendar clients, University administrative systems, and in-house applications. Includes installation, troubleshooting, user assistance and training.
• Installation, configuration, and maintenance of University back-up and antivirus software on all desktop/laptop operating systems.
• Order and maintain shared desktop systems used for teaching including imaging, software installation, and software upgrades.

• Educate and train administrative staff on proper computing techniques, security, and use of applications.

• Assist Linux system administrators with basic support for LSI’s research computing facility including account creation, system monitoring, triaging trouble tickets, and resetting passwords. Prepare equipment for surplus.

• Provide guidance for faculty, staff, collaborators, and students on their computing purchases; specify, order, install and configure new end user devices including Windows, Mac OS, and Linux computers, printers, smart phones, tablets, dongles and other computing related devices.

• Assist users and maintain pathways from home computers to campus systems for remote access to desktop and research computers. Assist with installation and troubleshooting of VPN and other remote access software.

• Use LSI’s helpdesk ticket system to manage tasks, requests for help, day-to-day activities.

• Provide support for LSI's wiki and calendaring applications including creation, development and maintenance of sites. Content update support for LSI's public site using Content Management Systems such as Drupal and WordPress.

• Take full advantage of training opportunities provided by the SCAD/DCS program.

• Attend monthly SCAD/DCS meetings and participate in other pertinent OIT and/or campus computing groups.

Essential :

• A bachelor's degree in Computer Science, related field or equivalent work experience, with experience in a university setting a plus.
• Significant experience in administration, maintenance, and user support of Mac OS and Windows.
• Experience with Linux as both a user and administrator is desired.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work effectively and collaboratively as part of a team.
• Excellent organizational skills.
• Detail-oriented and able to make connections between similar problems.
• Excellent communications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds.
• A strong customer service focus.
• The ability to work independently, self-motivate, and to manage multiple priorities simultaneously is essential. Ability to research hardware and software issues in a thorough manner.
• Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines and anticipating and addressing problems and delays.
• Flexibility in adjusting work schedule to accommodate priority needs, downtime, and emergencies.
• Experience in installing (when applicable), maintaining, troubleshooting, and using standard systems and software applications: Office Suite and Microsoft 365 (including Outlook); SharePoint; Mac OS utilities, calendar, and mail applications; Google tools such as drive, mail, and calendar.
• An understanding of and experience with TCP/IP networking and related protocols.
• An understanding of desktop/laptop security tools and applications.
• The ability to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices is a must for this position.
• The desire and ability to learn and utilize new technologies easily.
• Must be able to lift 50 lbs., twist bend and work in awkward positions.

Preferred :

• Familiarity with Linux and Linux system administration.
• Ability to write simple shell scripts to automate administrative tasks.
• Familiarity with Audio/Visual tools and equipment.

The final candidate will be required to successfully pass a pre-employment physical and a background check.    

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

The Technical Support Analyst is responsible for in-depth troubleshooting and research of Trimble Transportation products and Transportation Management System (TMS) solutions for our customers and internal teams. This includes:Providing an exceptiona Support Analyst, Technical Support, Technical, Customer Experience, Analyst, Transportation, Technology