48 IT Professionals jobs in Houston
Technical Support Specialist
77002 Houston, Texas
$65000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a dedicated and highly skilled Technical Support Specialist to join their remote support team. This position is fully remote, allowing you to work from anywhere in the US, while providing critical assistance to users of our client's innovative software solutions. The ideal candidate will have a passion for technology, exceptional problem-solving abilities, and a commitment to delivering outstanding customer service. You will be the first line of defense in resolving technical issues and ensuring a seamless user experience. Responsibilities include:
A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), networking fundamentals, and common software applications is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent troubleshooting and analytical skills are a must. Exceptional communication, active listening, and interpersonal skills are critical for effectively assisting customers. The ability to work independently, manage time effectively, and prioritize tasks in a remote setting is paramount. This role offers a fantastic opportunity to join a dynamic team and contribute to the success of a leading tech company, all while enjoying the flexibility of a fully remote position. While the role is remote, our headquarters are in Houston, Texas, US .
- Providing timely and effective technical support to customers via phone, email, and chat.
- Diagnosing and troubleshooting complex software and hardware issues.
- Guiding users through step-by-step solutions and providing clear, concise instructions.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support engineers or relevant departments.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Identifying recurring technical issues and providing feedback to the development team for product improvement.
- Assisting with user account management and system configurations.
- Monitoring system performance and identifying potential technical problems.
- Maintaining a high level of customer satisfaction through professional and empathetic communication.
A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), networking fundamentals, and common software applications is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent troubleshooting and analytical skills are a must. Exceptional communication, active listening, and interpersonal skills are critical for effectively assisting customers. The ability to work independently, manage time effectively, and prioritize tasks in a remote setting is paramount. This role offers a fantastic opportunity to join a dynamic team and contribute to the success of a leading tech company, all while enjoying the flexibility of a fully remote position. While the role is remote, our headquarters are in Houston, Texas, US .
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0
Technical Support Engineer
77001 Houston, Texas
$70000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing IT team. This role is crucial for providing timely and effective technical assistance to users, resolving hardware and software issues, and ensuring the smooth operation of our technological infrastructure. The ideal candidate will possess strong troubleshooting abilities, a deep understanding of common IT systems, and excellent communication skills. You will be the first point of contact for technical challenges, requiring patience, problem-solving acumen, and a commitment to customer satisfaction. This position offers a hybrid work arrangement, with a blend of remote work flexibility and on-site support requirements at our offices in Houston, Texas, US , ensuring both efficiency and collaborative problem-solving.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first and second-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Assist with user account management, including setup and troubleshooting.
- Document technical issues and resolutions in a ticketing system.
- Escalate complex issues to appropriate IT teams when necessary.
- Develop and maintain technical documentation and knowledge base articles.
- Conduct user training sessions on new software and IT procedures.
- Monitor system performance and identify potential issues.
- Ensure adherence to IT security policies and procedures.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2-4 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Experience with troubleshooting common hardware and software problems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.
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1
Salesforce Administrator/Technical Support
77007 Houston, Texas
US Tech Solutions
Posted 6 days ago
Job Viewed
Job Description
**Job Description:**
+ Candidate will be required to have working knowledge of Salesforce or Oracle system environments and they will assist the client in managing current and ongoing workload.
+ Ongoing system feature launches within Salesforce and Oracle are integral to client's operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to production environments correctly and on schedule.
+ Additionally, they will assist with backlog ticket management within client's main ticket component, helping to maintain productivity KPI's and ensure that essential tasks are completed in a timely manner.
**Responsibilities:**
+ Manage System Implementation: Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
+ Responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.
+ Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
+ Resolve user support tickets.
+ Identify and gather requirements from users and stakeholders.
+ Support team members and monitor user adoption of Salesforce tools in our organization.
+ Participate in on-call rotation as required.
**Experience:**
+ 5+ year's experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
+ Extensive experience in the administration and maintenance of Salesforce systems.
+ Experience in performing Salesforce upgrades and ensuring successful integration.
+ In-depth knowledge of Salesforce products and their functionalities.
+ Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).
**Skills:**
+ Salesforce administration
+ Oracle Tools
**Education:**
+ Bachelor's degree in Computer Science, Engineering or equivalent practical experience in a related technical field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
+ Candidate will be required to have working knowledge of Salesforce or Oracle system environments and they will assist the client in managing current and ongoing workload.
+ Ongoing system feature launches within Salesforce and Oracle are integral to client's operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to production environments correctly and on schedule.
+ Additionally, they will assist with backlog ticket management within client's main ticket component, helping to maintain productivity KPI's and ensure that essential tasks are completed in a timely manner.
**Responsibilities:**
+ Manage System Implementation: Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
+ Responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.
+ Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
+ Resolve user support tickets.
+ Identify and gather requirements from users and stakeholders.
+ Support team members and monitor user adoption of Salesforce tools in our organization.
+ Participate in on-call rotation as required.
**Experience:**
+ 5+ year's experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
+ Extensive experience in the administration and maintenance of Salesforce systems.
+ Experience in performing Salesforce upgrades and ensuring successful integration.
+ In-depth knowledge of Salesforce products and their functionalities.
+ Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).
**Skills:**
+ Salesforce administration
+ Oracle Tools
**Education:**
+ Bachelor's degree in Computer Science, Engineering or equivalent practical experience in a related technical field.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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2
Senior Technical Support Specialist
77002 Houston, Texas
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software solutions provider, is seeking a Senior Technical Support Specialist to join their client-facing team in **Houston, Texas, US**. This role is instrumental in providing expert-level assistance to customers, resolving complex technical issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess exceptional troubleshooting skills, a deep understanding of software applications, and outstanding communication abilities.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve software defects and system performance problems.
- Escalate issues to development and engineering teams when necessary, providing detailed problem descriptions.
- Create and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
- Train and mentor junior support staff on product functionality and troubleshooting techniques.
- Identify recurring customer issues and provide feedback to product management and development teams for product improvement.
- Manage customer relationships effectively, ensuring timely and satisfactory resolution of support requests.
- Contribute to the continuous improvement of support processes and tools.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotations to provide after-hours support as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a software or IT services environment.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Proficiency in troubleshooting network connectivity, database issues, and application errors.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong customer service orientation and a passion for helping others.
- Ability to work effectively in a team and manage multiple priorities in a fast-paced environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) is essential.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- This role requires a hybrid work arrangement in **Houston, Texas, US**, with the flexibility to work remotely on certain days.
Apply Now
3
Senior Technical Support Engineer
77002 Houston, Texas
$90000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their Customer Service & Helpdesk team. This hybrid role offers a blend of remote work and on-site presence, providing flexibility while ensuring vital team collaboration. You will be responsible for providing advanced technical support to customers, diagnosing and resolving complex hardware and software issues, and escalating problems to development teams when necessary. The ideal candidate will possess a strong background in troubleshooting, excellent communication skills, and a deep understanding of IT systems and applications. You will be expected to document technical solutions, create knowledge base articles, and contribute to improving the overall customer support experience. This role requires patience, empathy, and a commitment to delivering exceptional service. Key responsibilities include: providing Tier 2 and Tier 3 technical support, managing customer inquiries via phone, email, and chat, troubleshooting network and system issues, documenting all support activities and resolutions, collaborating with internal teams to resolve customer issues, and contributing to the development of support documentation and training materials. The ability to work independently and as part of a team is crucial. You will also be involved in training junior support staff and contributing to the continuous improvement of support processes. This is an excellent opportunity for a seasoned support professional looking to advance their career in a dynamic tech environment. This role is based in Houston, Texas, US .
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4
Senior Technical Support Specialist
77001 Houston, Texas
$65000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Senior Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial for providing advanced technical assistance to clients, resolving complex issues, and ensuring a high level of customer satisfaction. The Senior Technical Support Specialist will handle escalated support tickets, troubleshoot software and hardware problems, guide users through solutions, and document technical procedures. This is a remote-first position, allowing you to work from anywhere within the US and be part of a collaborative, globally distributed team.
Key Responsibilities:
The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a deep understanding of common operating systems, network protocols, and software applications. Previous experience in a technical support or helpdesk environment, with a focus on complex issue resolution, is essential. Outstanding communication and interpersonal skills are required to effectively interact with customers from diverse backgrounds. The ability to work independently, manage time effectively, and thrive in a fast-paced, remote work environment is critical. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Our client values dedication, a customer-centric approach, and a commitment to delivering exceptional support. This role offers a significant opportunity to contribute to customer success and professional growth within a supportive, remote team structure.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex hardware, software, and network-related issues.
- Diagnose and identify root causes of technical problems, implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, development) with detailed documentation.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Create and maintain comprehensive knowledge base articles, FAQs, and technical documentation.
- Proactively identify trends in customer issues and provide feedback to product development teams.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Monitor support queues and ensure timely resolution of customer requests, meeting service level agreements (SLAs).
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Contribute to the continuous improvement of support processes and tools.
- Gather customer feedback and relay it to relevant departments to enhance product and service offerings.
The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a deep understanding of common operating systems, network protocols, and software applications. Previous experience in a technical support or helpdesk environment, with a focus on complex issue resolution, is essential. Outstanding communication and interpersonal skills are required to effectively interact with customers from diverse backgrounds. The ability to work independently, manage time effectively, and thrive in a fast-paced, remote work environment is critical. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Our client values dedication, a customer-centric approach, and a commitment to delivering exceptional support. This role offers a significant opportunity to contribute to customer success and professional growth within a supportive, remote team structure.
Apply Now
5
Senior Technical Support Specialist
77002 Houston, Texas
$60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their growing team in Houston, Texas, US . This role is perfect for a seasoned professional who excels at diagnosing and resolving complex technical issues for enterprise-level clients. You will be responsible for providing Tier 2 and Tier 3 support, acting as a key escalation point for challenging problems that require deep product knowledge and advanced troubleshooting skills. Your primary objective will be to ensure high levels of customer satisfaction by delivering timely, effective, and professional technical assistance.
Key responsibilities include maintaining detailed documentation of customer issues and resolutions, contributing to the knowledge base, and identifying recurring problems to propose permanent solutions. You will collaborate closely with engineering and product development teams to communicate customer feedback and advocate for product improvements. This hybrid position requires a strong understanding of networking, operating systems, and our client's proprietary software solutions. Excellent communication skills are paramount, enabling you to clearly explain technical concepts to both technical and non-technical users. We are seeking an individual with a passion for problem-solving, a patient demeanor, and a commitment to providing an exceptional customer experience. The ability to work effectively both independently and as part of a team, including in a hybrid work model, is essential. You will also have opportunities to mentor junior support staff and contribute to training initiatives.
Responsibilities:
Key responsibilities include maintaining detailed documentation of customer issues and resolutions, contributing to the knowledge base, and identifying recurring problems to propose permanent solutions. You will collaborate closely with engineering and product development teams to communicate customer feedback and advocate for product improvements. This hybrid position requires a strong understanding of networking, operating systems, and our client's proprietary software solutions. Excellent communication skills are paramount, enabling you to clearly explain technical concepts to both technical and non-technical users. We are seeking an individual with a passion for problem-solving, a patient demeanor, and a commitment to providing an exceptional customer experience. The ability to work effectively both independently and as part of a team, including in a hybrid work model, is essential. You will also have opportunities to mentor junior support staff and contribute to training initiatives.
Responsibilities:
- Provide advanced technical support (Tier 2/3) to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Development) with detailed documentation.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Identify trends in customer issues and recommend product enhancements or process improvements.
- Collaborate with cross-functional teams to ensure timely resolution of customer problems.
- Assist in training and mentoring junior technical support staff.
- Manage customer relationships and ensure high levels of satisfaction.
- Participate in on-call rotation as needed.
- Stay up-to-date with product updates and new technologies.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or helpdesk role, with a focus on complex issue resolution.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common hardware issues.
- Experience with enterprise software applications and cloud-based services is a plus.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts clearly to diverse audiences.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work effectively in a hybrid work environment.
Apply Now
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6
Senior Technical Support Engineer
77001 Houston, Texas
$90000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Engineer to join their growing team in Houston, Texas, US . This role is crucial for providing advanced technical assistance and problem resolution for complex customer issues related to our innovative software products. The ideal candidate will possess deep technical expertise, exceptional troubleshooting skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing intricate software and hardware problems, guiding customers through solutions, and escalating issues to engineering teams when necessary. This position requires a proactive approach to identifying root causes and implementing preventative measures to enhance product reliability.
Key responsibilities include managing support escalations, acting as a point of contact for critical customer issues, and maintaining detailed case documentation. You will also contribute to the creation and maintenance of technical knowledge bases, troubleshooting guides, and customer self-help resources. Collaboration with product development and quality assurance teams is essential to provide feedback on product performance and identify areas for improvement. The Senior Technical Support Engineer will also be involved in training junior support staff and sharing expertise to elevate the team's overall capabilities. Strong communication skills, both written and verbal, are paramount, as is the ability to explain technical concepts clearly to non-technical users. If you are passionate about technology and dedicated to solving challenging problems, we invite you to apply for this exciting opportunity in Houston.
Responsibilities:
Key responsibilities include managing support escalations, acting as a point of contact for critical customer issues, and maintaining detailed case documentation. You will also contribute to the creation and maintenance of technical knowledge bases, troubleshooting guides, and customer self-help resources. Collaboration with product development and quality assurance teams is essential to provide feedback on product performance and identify areas for improvement. The Senior Technical Support Engineer will also be involved in training junior support staff and sharing expertise to elevate the team's overall capabilities. Strong communication skills, both written and verbal, are paramount, as is the ability to explain technical concepts clearly to non-technical users. If you are passionate about technology and dedicated to solving challenging problems, we invite you to apply for this exciting opportunity in Houston.
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve software and hardware problems efficiently.
- Manage and prioritize support escalations, acting as a key point of contact.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering and QA teams on product improvements.
- Mentor and train junior technical support staff.
- Communicate effectively with customers, providing clear and concise guidance.
- Analyze support trends to identify product issues and suggest improvements.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, preferably in a senior role.
- Strong expertise in troubleshooting software applications and operating systems.
- Excellent understanding of network protocols and concepts.
- Proficiency with ticketing systems and CRM software.
- Exceptional problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a team in a hybrid environment.
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7
Senior Technical Support Engineer
77002 Houston, Texas
$85000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a highly proficient Senior Technical Support Engineer to join their dedicated team in **Houston, Texas, US**. This critical role involves providing advanced technical assistance to clients, troubleshooting complex software issues, and ensuring exceptional customer satisfaction. You will be a key point of contact for escalated support cases, requiring a deep understanding of the company's software products and underlying technologies.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and ticketing systems, resolving complex software-related issues.
- Troubleshoot, diagnose, and resolve software bugs, configuration problems, and integration challenges.
- Escalate critical issues to development and engineering teams with detailed information and reproduction steps.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends and provide feedback to product management and development teams for product improvement.
- Train and mentor junior support engineers on technical aspects and best practices.
- Manage customer relationships, ensuring timely and effective resolution of issues and maintaining high satisfaction levels.
- Participate in on-call rotation to provide 24/7 support as needed.
- Conduct remote troubleshooting sessions and provide step-by-step guidance to clients.
- Identify opportunities to improve support processes and customer self-service resources.
- Document all support interactions and resolutions accurately in the CRM/ticketing system.
- Collaborate with sales and implementation teams to ensure a smooth customer onboarding experience.
- Stay up-to-date with product updates, new features, and industry best practices in technical support.
- Proactively identify potential customer issues and offer solutions before they escalate.
- Contribute to internal training sessions for support and other relevant teams.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent work experience.
- A minimum of 5 years of experience in a technical support or customer service role, with a proven track record of resolving complex technical issues.
- In-depth knowledge of operating systems (Windows, Linux), networking concepts, and database management.
- Strong understanding of software development lifecycle and troubleshooting methodologies.
- Experience with SaaS products and cloud-based environments is highly desirable.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and customer handling skills.
- Ability to remain calm and professional under pressure.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
- Experience scripting (e.g., Bash, Python) for troubleshooting is a plus.
- Ability to work independently and manage time effectively.
- Experience in the specific industry of the software product is an advantage.
- Commitment to providing outstanding customer service.
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8
Senior Technical Support Engineer
77002 Houston, Texas
$90000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer-facing team in Houston, Texas, US . This role is crucial for providing advanced technical assistance and resolution to clients experiencing issues with our sophisticated software solutions. You will be responsible for diagnosing complex technical problems, developing effective solutions, and ensuring high levels of customer satisfaction. The ideal candidate possesses a deep understanding of our product suite, strong troubleshooting methodologies, and excellent communication skills. You will act as a point of escalation for challenging support cases, working collaboratively with engineering and product teams to identify root causes and implement permanent fixes. Respons responsibilities include documenting technical issues and resolutions, creating knowledge base articles, and providing training to junior support staff. This position requires a proactive approach to customer service, demonstrating empathy, patience, and a commitment to resolving issues efficiently. You will engage with a diverse clientele, ranging from small businesses to large enterprises, requiring adaptability and a broad technical skillset. Our client values expertise and dedication, offering a supportive environment where you can grow your technical and customer service capabilities. If you are passionate about solving technical challenges and ensuring customer success, this is an excellent opportunity.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate engineering or product teams with detailed documentation.
- Develop and implement effective solutions to customer problems.
- Create and maintain technical documentation, including FAQs and knowledge base articles.
- Train and mentor junior technical support staff.
- Manage and prioritize incoming support requests to ensure timely resolution.
- Identify recurring issues and collaborate with product teams on improvements.
- Contribute to the continuous improvement of support processes and tools.
- Ensure a high level of customer satisfaction through professional and efficient service.
- Participate in on-call rotation as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a similar role.
- Proven experience supporting complex software applications.
- Strong understanding of operating systems (Windows, Linux, macOS).
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-focused mindset with strong interpersonal skills.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work under pressure and manage multiple tasks.
Apply Now
9