95 IT Professionals jobs in Indiana

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( Senior Network Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide technical expertise and hands on support in network analysis, design, planning, assessment, development, and implementation. Responsible for providing support for network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ensure optimal network performance. This position provides technical consulting support on projects, network device configurations, network recommendations to support business applications, manages Vendors on implementation of services, and manages system issues related to IT Infrastructure environments.
**Essential Functions**
+ Provide top-level support and ownership of the network infrastructure in a global environment by optimizing stability, availability, reliability, and performance. Manage and support network routers, switches, load balancers, and other network hardware/virtual appliances.
+ Design network topologies, architectures, and services that solve complex business requirements. Identify service delivery conflicts to implement alternatives, while communicating issues of technology impact on the business.
+ Develops technical and business relationships and integrates activities with other departments to ensure successful implementation and support of project efforts. Collects and analyzes business requirements for large, multi functional projects. Performs feasibility studies, translating requirements into an appropriate design.
+ Assist Application and IT teams with assessment of new technologies, application upgrades, and general technical support to ensure the network infrastructure meets business requirements. Manage project activities for network services in alignment with business/customer "Go Live" schedules.
+ Providing overall third level IT Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & software, printers, hand-held computers, scanner guns and any other devices utilized throughout the Ryder network.
+ Create and maintain documentation related to networking infrastructure components including network diagrams, rack diagrams, and technology data flow diagrams.
**Additional Responsibilities**
+ Shares responsibility with other team members to ensure on-time IT services delivery or satisfactory and/or support.
+ Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service levels.
+ Familiar with project management techniques and may lead projects, sub-projects, or provide project technical support.
+ Participation in On-call rotation
+ Performs other duties as assigned.
**Skills and Abilities**
+ Possesses strong technical aptitude
+ Demonstrated skills in configuration management, data management, information management, network security, IT architecture, infrastructure design, systems integration and systems life-cycle management
+ Ability to conceptualize how systems need to be configured and used to solve daily business problems
+ Exceptional advanced troubleshooting skills
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability and discipline to work and succeed in a fast-paced and organizationally complex environment, effectively adapting to rapidly changing technologies with the ability to meet deadlines and lead/manage projects
+ Capable of multi-tasking, highly organized & detail oriented, with excellent time management skills, and follow-up practices
+ Individuals are competent to perform or integrate works at a high level, working at an in-depth level with in a technical or business area
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and supportadvanced required
+ Knowledge of IP communication and routing, advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec)advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS)advanced required
+ Knowledge of end=to-end network architecture and operations, advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures, advanced required
**Qualifications**
+ Bachelor's degree preferred Computer Science or Business with emphasis in Logistics, Transportation
+ H.S. diploma/GED required
+ Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network routing (OSPF. EIGRP, BGP), WAN technologies (MPLS, VPLS, VPN, QoS) and network security). required
+ Seven (7) years or more expert level experience managing large scale monitoring and alerting systems along with trending and capacity planning. required
+ Seven (7) years or more expert level experience in architecting, engineering, and operating multi-site WAN infrastructures with complex routing and failover. Network focus on redundancy and resiliency and industry best practices. required
+ Seven (7) years or more expert level experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling). required
+ Seven (7) years or more expert level experience of root cause analysis for network faults/outages. required
+ Three (3) years or more experience with architectural and network support of Cloud Network Infrastructures and Managed Services on Azure and AWS. required
+ Three (3) years or more experience with deep-inspection firewalls, intrusion and threat protection platforms, RADIUS, DNS, NTP, monitoring, and logging. required
+ Knowledge and understanding of systems design principles/technical architectures and a proven track record of technology selections, design, implementation, and support. advanced required
+ Knowledge of IP communication and routing. advanced required
+ Knowledge of network protocols (QoS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec, TrustSec). advanced required
+ Knowledge in WAN/LAN/Cloud and transport technologies (ethernet, frame relay, DMVPN, WAAS, and MPLS). advanced required
+ Knowledge of end=to-end network architecture and operations. advanced required
+ Knowledge of structured and rapid design, development, and implementation of network architectures. advanced required
+ CCNP, CCNA
+ AWS or Azure certification
**Travel:** 1-10%
**Safety Sensitive**
Onsite visits to certain Ryder and customer accounts require the adherence of the site's employee safety standards and protocols. This may include some of the following: (Hard hat, steel toe shoe, eye protection etc.)
**DOT Regulated:** No
Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $110,000.00 to $30,000.00. Employees may also be eligible to receive an annual bonus, as applicable.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
**Job Category:** Network
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
110,000.00
Maximum Pay Range:
130,000.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees:**
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary:**
CVS Health is seeking a versatile and innovative Manager, Network Engineer - Streaming Engineering, to join our Enterprise Collaboration team. This remote/hybrid role blends expertise in enterprise video streaming with Power BI and Power Platform development, supporting a hyper-distributed end-user experience and enabling data-driven insights and automation across the organization. You will work closely with business stakeholders, IT teams, and vendors to design, implement, and support secure, scalable streaming solutions while also developing dashboards, apps, and workflows that enhance productivity and decision-making.
**Key Responsibilities:**
**Streaming Engineering:**
+ Design, implement, and support live and on-demand video streaming solutions using platforms like Qumu, Kaltura, VBrick, or MS Stream.
+ Collaborate with network and infrastructure teams to ensure optimal video delivery and performance.
+ Troubleshoot streaming issues, perform root cause analysis, and provide engineering-level support.
+ Maintain documentation and best practices for streaming architecture and operations.
+ Monitor and optimize streaming infrastructure using tools like Wireshark, Putty, and RDP.
**Power Platform & BI Development:**
+ Design and develop Power BI dashboards and reports to visualize key business metrics.
+ Build low-code/no-code solutions using Power Apps and Power Automate to streamline business processes.
+ Integrate data from multiple sources, ensuring data quality and governance.
+ Collaborate with business units to gather requirements and deliver impactful analytics solutions.
+ Support and maintain existing Power Platform solutions, ensuring scalability and performance.
+ Installing and support the PowerBI platform/environment, integrating applications, and creating dashboards, reporting and related.
+ Consults with team members and managers on PowerBI implementation and uses as well as third-party applications that may be involved in any implementation.
+ Performing maintenance of the PowerBI platform, servers, and intranet (as and when needed).
+ Meeting with the design team to review website and application requirements.
+ Configuring the company PowerBI systems to specified requirements.
+ Troubleshooting and resolving PowerBI issues or malfunctions.
**Required Qualifications:**
+ 5+ years' experience in designing and developing dashboards using Power BI and Power Platform (Power Apps, Power Automate).
+ 5+ years' experience with enterprise streaming platforms (Qumu, Kaltura, VBrick, MS Stream, etc.).
+ 5+ years' experience in networking and server administration skills, including IP addressing, subnetting, and Linux.
+ 5+ years in a customer-facing technical role.
+ Experience with project scoping, SOWs, and proof-of-concept development.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong problem-solving, analytical, and communication skills.
**Preferred Qualifications:**
+ 5+ years' experience with scripting or automation (e.g., Power Platform, Power Bi, PowerShell, Python, or JavaScript).
+ Familiarity with Microsoft Azure services and connectors for Power Platform.
+ Familiarity with video streaming protocols (RTMP, HLS, WebRTC) and encoding/transcoding.
+ Experience with mobile technologies and video content management.
+ Knowledge of virtualization, web design, and browser support.
**Education**
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
**BUSINESS OVERVIEW**
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Overview:**
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
**Responsibilities**
The Engineering Tech Center is responsible for providing global technical expertise in the engineering sciences related to Process Engineering and secondary/tertiary loop disciplines. This includes knowledge and stewardship of the following: First Principles, unit operations, Equipment Flow Diagrams, Capability Calculations, Material & Energy Balances, Facilities (fitness for use), Root Cause applications, Equipment and Unit Operation Changes/Improvements including new technologies, Scale-ups, Periodic Reviews, Process Safety, Maintenance/Reliability, etc. This function has a global presence. This team provides engineering support to global manufacturing sites for the customer network, Global Facilities Delivery (GFD), development sites, as well as external manufacturing organizations and alliances.
This Aseptic Process Engineering position serves as a technical resource in Aseptic Processing and Parenteral Technologies such as Equipment Preparation, Formulation, Filling, Freeze Drying, and Isolation systems, providing expert process engineering support globally. Parenteral sites supported include Indy Parenteral (IPM), Fegersheim, Sesto, Suzhou, Research Triangle Park (RTP), Concord and Alzey. This position also applies technical knowledge to effectively guide and support Lilly's partner companies and contract manufacturers.
_Key Objectives/Deliverables_
+ Technical and Discipline leadership -Partners with other technical staff to direct discipline activities, oversight of the community, new technology development and technology assessments, creation and maintenance of Engineering Standards, Master specifications and Best Practices for the discipline, and coaching and mentorship of junior engineering staff.
+ Safety and Compliance - Ensure personal and team compliance with all applicable regulatory and corporate policy requirements; ensure appropriate safety practices and procedures are in place and are followed to prevent injuries; ensures the ETC meets current Quality expectations and is a part of actively monitoring evolving Quality and other regulatory expectations related to engineering
+ Consultation - Assists sites globally with technical evaluations, master planning, technology assessments, and specific problem resolution including troubleshooting and root cause analysis
+ Knowledge sharing - Provides ongoing technical support to site engineering groups, domestic and global. Serves as a mentor to Lilly engineers with a focus on technical development and functional capability building. Interfaces with and develops site technical experts in Parenteral Engineering. Reviews and prepares protocols and technical reports.
+ External Influence - Monitors and, when appropriate, influences change in external codes and standards on Lilly's behalf. Ensures external learnings are effectively communicated within Lilly and works to ensure ongoing compliance with these learnings.
+ Major Capital Support - Provides technical consulting and leadership, both conceptual and detailed design, to Global Facilities Delivery on major capital projects. Will often lead multi-functional/multi-site project teams.
+ External Manufacturing Support - Provides technical consulting and leadership to Lilly's external manufacturing partners. Responsibilities will be range from due diligence, tech transfer, engineering batches to deviation investigation support. Will work closely with cross-functional projects teams managing the relationships with our partners
+ Platform Owner - Provides Network technical leadership, oversight, and ownership for designated equipment platforms or processes. Influences platform alignment across the Network to maximize project delivery, operational and maintenance efficiencies, and replicated cost benefits. Develops strong relationships with our Original Equipment Manufacturers (QEMs) and leverages these partnerships as we develop new designs, trouble-shoot equipment issues and maintain our equipment.
+ Innovation - Investigates, develops, and integrates emerging technology and capabilities applicable to the Parenteral manufacturing process to meet production and compliance requirements.
**Basic Qualifications**
+ Bachelorsdegree in engineering or related technical field.
+ Minimum 5-15 plus years in cGMP manufacturing or manufacturing support experience
+ Extensive knowledge of **parenteral processing equipment** and operations including formulation, filling, freeze drying, and isolation equipment. Deliverables include input and support of facility design, equipment layout, technical specifications, and equipment optimization, testing and qualification.
**Additional preferences**
+ Demonstrated ability to solve technical problems and implement projects.
+ Familiarity with technology advances in vial, cartridge, and syringe container closure systems.
+ Strong interpersonal and communication skills to be effective in a team based situation.
+ Ability to work across boundaries (functional, geographic, external company,etc)
+ Demonstrated learning agility
+ Ability to work effectively with outside suppliers.
**Additional information**
+ Business title is subject to change based on leveling
+ Must be able to travel up to 35% of the time with potential for more, US and international.
+ High potential for short term assignments (1-6 months) at Lilly or partner sites may be required
+ Will require occasional work in a variety of manufacturing environments; some safety equipment and/or gowning may be required
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$122,250 - $179,300
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly

The Technical Support Analyst II analyzes, troubleshoots, documents, repairs computer systems, hardware, and computer peripherals. This will consist of base understanding and troubleshooting of network concepts, windows desktop OS, audio/video, and administration of Microsoft cloud ecosystem. The Technical Support Analyst II has demonstrated technical expertise, a record of successful projects, satisfied clients, understanding and articulating customer needs, resourcefulness, accountability, and a history of taking initiative. This position reports to the Senior Infrastructure Manager, Information Technology.

ESSENTIAL FUNCTIONS:

1. Provide professional PC support to the Sisters and their business staff.
2. Manage requests and incident tickets per service level agreement standards.
3. Provide full support for computers, applications, low voltage cabling, networking installs, IT peripherals, and printers.
4. Support miscellaneous mobile devices on iOS and Android.
5. Maintain audiovisual equipment for conference rooms and perform routine maintenance.
6. Perform problem resolution and maintain defined IT standards.
7. Interact with customers using a high degree of patience and problem management techniques to solve problems.
8. Research, resolve, and respond to customer needs received via phone call, email, user walk-up, and through the ticket systems.
9. Escalate problems to appropriate individuals based on established guidelines and procedures.
10. Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems.
11. Assist with budgetary requirements based on campus needs.
12. Contact and coordinate with various vendors for support and escalations.
13. Document processes and procedures and create basic user instructions and training materials.
14. Other duties as assigned by Administrator of Provincial location.

OTHER ACCOUNTABILITIES:

1. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
2. Frequent status communications and follow-through during the issue resolution process.
3. Administration duties as assigned, including asset management inventory and tracking.
4. Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
5. Ability to recommend system modifications to reduce user problems.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

1. Office Environment
2. Sufficient eyesight to work with and repair computers
3. May be required to lift and carry up to 50 lbs. of computer equipment
4. Sit, stand, walk, carry, and bend
5. May be required to drive in some locations to access user sites

EDUCATION AND EXPERIENCE:

The position requires at least a high school diploma or GED. A Microsoft Certification, ITIL, CITO, CISA, or equivalent experience required. The candidate must have a minimum of three years of experience in the Support IT field. An Associate Degree or higher in computer/information sciences, Management Information System or related fields is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Mobile device management iOS/Android.
2. Knowledge of Microsoft Cloud ecosystem including Entra id, Intune, and Microsoft operating systems.
3. Telecommunications: Voice mail, VoIP, and Mobile devices.
4. Experience with computer deployment development, testing, and production procedures.
5. Thorough understanding of Desktop and Laptop hardware.
6. Network: Ethernet, TCP/IP, and OSI model.
7. Ability to diagnose and resolve complex technical problems.
8. Ability to work independently, collaboratively, and communicate effectively.
9. Ability to grasp technical details of new technologies and the application thereof.
10. The person must have well-developed interpersonal, organizational, and problem-solving skills and be a team player with a desire to provide a high level of customer service.
11. Excellent communication skills including:
    1. Composure and confidence in an executive customer support role.
    2. Seeks prompt feedback to ensure accurate communication.
    3. Active listening to input from client/user/staff/peer.
    4. Expresses ideas effectively to various organizational levels.
    5. Communicates in a solution-oriented fashion.
12. A positive attitude is a must.

Daughters of Charity Ministries, Inc. may obtain "consumer reports" about you from a consumer reporting agency for employment purposes. A "consumer" report is a background screening report that may contain information regarding your criminal history, sex offender registry status, credit history, employment history, education verification, driving history, professional licenses, and other information about you. It may bear upon your character, general reputation, personal characteristics, and/or mode of living.

Division: Information Technology

Reports to: Chief Information Officer

Status: FT

Salary: $44,262.00

JOB DESCRIPTION:

Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the following duties.

Problem Solving, LAN and WAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration, SharePoint support.

Essential Duties and Responsibilities include the following and other duties may be assigned as required:
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.
• Provide further assistance to the Chief Technology Officer.

QUALIFICATIONS:

The Ideal candidate will also possess the following skills:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Date Posted: May 6, 2024

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You’ll Do: You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. * Install and service DISH equipment and smart home products in customers’ homes * Teach customers how to use their tech and offer additional services when helpful * Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What’s in it for You: * Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges * Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance * Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more * Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement * Exclusive Perks: Complimentary DISH TV ($1 4.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms Paid Training You’ll Get: * Clear, step-by-step guidance for installations and service * Smart home tech knowledge to support and educate customers * Best practices created by our most experienced techs Skills, Experience and Requirements What You’ll Need: * Valid Driver’s License: Clean record required * Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays * Physical Ability: * Climb ladders (up to 40 ft) * Lift up to 70 lbs * Must meet and maintain 335 lb weight limit * Customer Focus: Build trust and create a great experience * Problem-Solving: Tackle a variety of challenges on the spot * Determination: Work in tight spaces and all kinds of weather * Adaptability: Handle changes and unexpected tasks with ease Salary Ranges Compensation: $22.50 Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. This will be posted for a minimum of 3 days or until the position is filled.

Technical Support Engineer

Job ID

2025-4803

Job Locations

US-IN-Fort Wayne

Category

Tech Support

Type

Regular Full-Time

Overview

The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound and cinema markets and products.

This is a hybrid position based out of our Fort Wayne, IN office.

Base Pay Range $25/hr - $30/hr
We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

Responsibilities

Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone, email, and chat.
• Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery.
• Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce).
• Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required.
• Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material and programs as required.
• Escalation/Crises management
• Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed.
• Lead Partner management support and other programs as required.

Qualifications

• Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience
• Experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems.
• Must be able to utilize critical thinking and problem-solving skills based on training programs / topics provided by Q-SYS and apply the knowledge to perform support duties.
• Q-SYS Level I and Level II certification is highly desirable
• AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable.
• An understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony is a plus
• Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus.
• Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus.
• Excellent written, verbal, presentation, interpersonal, communication and phone skills.

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Job DescriptionJob DescriptionAbout LILT

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone , regardless of the they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 —guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

Where You’ll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity. 

Authorization to work in the U.S. is a precondition of employment.

What you’ll do

We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.

It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!

Responsibilities:

• Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.

• Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues  to the product support team.

• Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.

• Analyse customer data including log files, stack traces, browser traces and thread dumps.

• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users

• Author knowledge base articles and drive internal knowledge-sharing initiatives.

• Be prepared to work in a 24x5 shift environment

Who you are:

• You are creative, courageous and have strong problem-solving capabilities 

• You can adapt to change quickly, while dealing with many varied technical support requests and challenges

• You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).

• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.

• You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully

• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Skills and Experience:

• Excellent customer service and problem solving skills

• Ability to quickly diagnose, multi-task and resolve customer issues

• Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions

• Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call

• Must be able to work independently and as a member of a team

• STEM degree but not required

• Experience with a monitoring tool like Datadog is required 

• Experience within the localization industry and multiple is a plus

• Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years

• SQL/Relational Databases - minimum 2-5 years

• Linux environment and kernel - minimum 2-5 years

• Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term , and long-term

• Paid parental leave is provided after 6 months.

• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
  

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

Our Tech

What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent

• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing

• 100+ integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation

• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

LILT in the News

• Featured in The Software Report’s Top 100 Software Companies!

• LILT makes it onto the Inc. 5000 List.

• LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and models in the industry.

• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at .

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s , , , , ancestry, , , , , physical or mental , medical condition, genetic characteristics, veteran or marital status, , or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Compensation Range: $10K - 115K

About LILT

AI is changing how the world communicates - and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone , regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 -guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI.

Where You'll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.

Authorization to work in the U.S. is a precondition of employment.

What you'll do

We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.

It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!

Responsibilities:

• Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.
• Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
• Analyse customer data including log files, stack traces, browser traces and thread dumps.
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
• Author knowledge base articles and drive internal knowledge-sharing initiatives.
• Be prepared to work in a 24x5 shift environment

Who you are:

• You are creative, courageous and have strong problem-solving capabilities
• You can adapt to change quickly, while dealing with many varied technical support requests and challenges
• You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You've had exposure to uncertain situations and show a history of dealing with ambiguity successfully
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Skills and Experience:

• Excellent customer service and problem solving skills
• Ability to quickly diagnose, multi-task and resolve customer issues
• Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
• Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
• Must be able to work independently and as a member of a team
• STEM degree preferred but not required
• Experience with a monitoring tool like Datadog is required
• Experience within the localization industry and multiple languages is a plus
• Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years

• SQL/Relational Databases - minimum 2-5 years
• Linux environment and kernel - minimum 2-5 years
• Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning.

Our Tech

What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

LILT in the News

• Featured in The Software Report's Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List.
• LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.