IT Technical Support I

36624 Mobile, Alabama Austal

Posted 2 days ago

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Job Description

Helpdesk Technician

Responds to phone calls, email, chat and or web Helpdesk tickets to provide basic Installation, setup and troubleshooting of issues including: Workstations, printers, cellular phones and tablets, business systems passwords, email, standard windows applications, MS Office applications, internet access, network connectivity and other business systems that support critical business needs.

Communicate daily ticket status to end users.

Configure and install workstations, network printing devices, peripherals, and software.

Maintains Helpdesk documentation.

Document Helpdesk ticket repairs and resolutions upon closure.

Use remote control tools to provide remote end user assistance.

Work Helpdesk tickets in accordance with approved work flows, IT policies and procedures.

On-Call rotation, after hours support as needed.

Assign precedence to high priority items to conform with service level agreements.

Offer courteous and responsive customer support to end users.

Perform research and problem resolution using knowledge base and best practices.

Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.

Various tasks may be assigned outside of the authorities/responsibilities listed on this job description.

High School Diploma or equivalent required.

Minimum 1-3 years Helpdesk experience and systems support required.

Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.

Basic experience working with and troubleshooting mobile devices (Apple iOS)

Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.

Ability to troubleshoot and repair issues in a timely fashion.

Ability to prioritize work flows.

A+ or N+ certifications preferred.

Excellent organizational skills and ability to work independently or on a team.

Must have the ability to bend, squat, stoop, crawl, and kneel.

Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis

Lift/ push/ pull up to 20 lbs. on a frequent basis

Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).

Candidates must meet the following employment eligibility guidelines to be eligible for employment with Austal USA:

18 years of age or older at time of application.

Able to provide proof of US Person Status

Willing to submit to a drug screen

Willing to submit to a background check

No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date

No felony convictions of Drug crimes within three years from disposition date

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IT Technical Support I

36624 Mobile, Alabama Austal

Posted today

Job Viewed

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Job Description

Helpdesk Technician

Responds to phone calls, email, chat and or web Helpdesk tickets to provide basic Installation, setup and troubleshooting of issues including: Workstations, printers, cellular phones and tablets, business systems passwords, email, standard windows applications, MS Office applications, internet access, network connectivity and other business systems that support critical business needs.

Communicate daily ticket status to end users.

Configure and install workstations, network printing devices, peripherals, and software.

Maintains Helpdesk documentation.

Document Helpdesk ticket repairs and resolutions upon closure.

Use remote control tools to provide remote end user assistance.

Work Helpdesk tickets in accordance with approved work flows, IT policies and procedures.

On-Call rotation, after hours support as needed.

Assign precedence to high priority items to conform with service level agreements.

Offer courteous and responsive customer support to end users.

Perform research and problem resolution using knowledge base and best practices.

Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.

Various tasks may be assigned outside of the authorities/responsibilities listed on this job description.

High School Diploma or equivalent required.

Minimum 1-3 years Helpdesk experience and systems support required.

Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.

Basic experience working with and troubleshooting mobile devices (Apple iOS)

Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.

Ability to troubleshoot and repair issues in a timely fashion.

Ability to prioritize work flows.

A+ or N+ certifications preferred.

Excellent organizational skills and ability to work independently or on a team.

Must have the ability to bend, squat, stoop, crawl, and kneel.

Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis

Lift/ push/ pull up to 20 lbs. on a frequent basis

Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).

Candidates must meet the following employment eligibility guidelines to be eligible for employment with Austal USA:

18 years of age or older at time of application.

Able to provide proof of US Person Status

Willing to submit to a drug screen

Willing to submit to a background check

No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date

No felony convictions of Drug crimes within three years from disposition date

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Information Technology Specialist

36575 Semmes, Alabama Ampersand Solutions Group

Posted 10 days ago

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Job Description

Contingent on award, Ampersand Solutions Group (AMPERSAND) has a requirement for one or more Information Technology Specialists who will support a critical DoD mission providing full scope information technology (IT) support to classified and unclassified systems, applications, and networks in a complex hybrid multicloud environment.

Scope: Responsible for design, installation, configuration, administration, operation, maintenance, monitoring, troubleshooting, and documentation of unclassified and classified equipment / devices in accordance with DoD and customer guidance, instructions, procedures, and processes leveraging Agile methodologies. Ensures IT systems and networks are fully functional for all operational and support activities hosted and services by the Program. Works closely with Program Management, Information Assurance (Cyber), software development teams, analysis groups, and end-users to understand and implement requirements necessary to fulfill customer requirements. Performs regular and on-demand system backups and recoveries. Maintains IT databases and performs light programming tasks in relation to system administration needs. Researches, evaluates, and recommends new and emerging IT system technologies to advance and support Program requirements. Provides technical leadership in the integration and testing of complex large-scale networks. Interfaces with vendors for procurement and maintenance of infrastructure equipment. Assists with Government Furnished Equipment / Government Furnished Property (GFE / GFP) contract hardware / software maintenance, repairs, and processes. Responsible for maintaining inventory and organization of different types of software and hardware resources.

Required Qualifications

  • Minimum 0-3 years of relevant, related experience plus:
    • Bachelors degree from an accredited institution in engineering, science, or other relevant field or:
      • Associates Degree in a relevant field from an accredited institution plus 2 years relevant, related experience
      • High School Diploma / GED from an accredited institution plus 4 years relevant, related experience
    • Ability to obtain and maintain a DoD Security Clearance at the appropriate level
    • Willing to periodically travel in support of test events
    • DoD Instruction 8570.01M IA certification
Desired Qualifications
  • ACTIVE DoD SECRET or TOP SECRET Clearance
  • Experience supporting the US Ballistic Missile Defense System
  • Experience handling classified data
  • SQL Server / SQL Server as a Service experience
  • AWS, Azure, VMWare experience
  • Hands on experience with Kubernetes and Docker
  • Hands on experience with IaC technologies including CloudFormation, Azure Resource Management templates, Terraform, etc
  • Experience installing and using various CI/CD tools
  • Windows and Linux system administration experience
Necessary Qualifications
  • Honesty, superior ethics
  • Interpersonal savvy, excellent communication skills
  • Ability to work as a team
  • Initiative
  • Positive attitude
  • Professionalism
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Information Technology Professional (IT Support)

36624 Mobile, Alabama US Navy (Wavemaker) (USD)

Posted today

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Job Description

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.

Want to start your journey with the Navy?

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Enlisted None

What to Expect

Information Systems Technician

More Information

Responsibilities

Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:

INFORMATION SYSTEMS TECHNICIAN (IT)

  • Establishing, monitoring and maintaining radio frequency communication systems
  • Operating and maintaining global satellite telecommunications systems
  • Transmitting, receiving and storing all incoming and outgoing messages
  • Managing and coordinating information systems security across platforms and fleets
  • Designing, installing and operating wide-area-networks, computer systems and associated devices
  • Performing network system administration, maintenance and training and manage network security
  • Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
  • Writing programs to collect and distribute data for a variety of applications
  • Ensuring the proper security and handling of communications materials, systems and equipment
  • Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
  • Establishing, monitoring and maintaining radio frequency communication systems
  • Operating and maintaining global satellite telecommunications systems
  • Transmitting, receiving and storing all incoming and outgoing messages
  • Managing and coordinating information systems security across platforms and fleets
  • Designing, installing and operating wide-area-networks, computer systems and associated devices
  • Performing network system administration, maintenance and training and manage network security
  • Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
  • Writing programs to collect and distribute data for a variety of applications
  • Performing diagnostics and data recovery operations, and maintain logs
  • Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
  • Operating and maintaining testing and auxiliary equipment
  • Ensuring the proper security and handling of communications materials, systems and equipment


Work Environment

As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.

Training & Advancement

Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:

Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.

After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training:

Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).

After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.

Advanced Training

Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.

Post-Service Opportunities

Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.

Education Opportunities

Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.

You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.

Qualifications & Requirements

A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.

Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.

IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.

ITS applicants must be willing to serve aboard submarines.

General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .

Part-Time Opportunities

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.

For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.

Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.

For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.

For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

Compare Navy Careers

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