10 IT Professionals jobs in Puerto Rico

**Job Overview**
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.
**Essential Duties and Responsibilities** :
+ Able to assess customer needs, troubleshoot and set expectations for quick resolution
+ Verify accuracy of business impact statement as provided by the customer
+ Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem
+ Routine use of testing tools; may define and recommend testing tools
+ Research complex for resolution cases using knowledge bases, documentation etc.
+ Develop reproducible cases, when necessary
+ Prepare, recommend and implement solutions
+ Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members
+ Address and manage critical situation issues as an escalation expert across several products
+ Assist, mentor and train other Support Engineers at different levels
+ Participate in internal projects and other work as directed
+ Ongoing self-directed learning to expand expertise of Rocket Software products
+ Regularly contribute to training content
+ Collaborate with Product Development Managers
+ May serve as designated point of contact or support coordinator for large customer
+ Act as project lead on assigned projects; may act as organizational team lead
**Qualifications:**
+ 8+ years of experience in technical support or similar role with deep technical knowledge of
+ z/OS mainframes
+ Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ SQL, Data Virtualization, CDC
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
+ Available for some after hours, weekend and holiday work
+ Strong communication and problem-solving skills
+ Strong customer service skills in interacting with both internal and external customers.
+ Demonstrated experience adapting to change and managing priorities
+ Commitment to Rocket core values of empathy, trust, love and caring.
**Additional skills that are helpful to have, but not required:**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-SD1
#LI-Remote
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Description

Job Description

Title

Specialist I, Technical Support

Customer Success

Reports To

Customer Support Manager

Position Overview:

We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service.

What we're obsessive about:

• Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality.
• Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions.
• Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions.
• Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency.

Duties and Responsibilities:

• Customer Support & Issue Resolution:
  • Answer inbound calls from the IVR system and assist merchants with their inquiries.
  • Provide support to new and existing customers experiencing processing issues.
  • Troubleshoot (entry-level) technical issues remotely and onsite as needed.
  • Ensure a smooth and efficient resolution process while maintaining a customer-focused approach.

• Technical & Financial Assistance:
  • Assist merchants with account setup, financial inquiries, and bank account reconciliations.
  • Guide customers in understanding and using the platform effectively.
  • Maintain accurate records of merchant interactions and follow up on outstanding issues.

• Operational Efficiency & Organization:
  • Organize and prioritize multiple work assignments while maintaining accuracy.
  • Adapt to evolving business needs and workflows efficiently.
  • Ensure compliance with security protocols to safeguard merchant transactions.
  • Perform other related duties as assigned.

Qualifications:

• Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment.
• Some relevant experience in computer technical support (onsite technician experience is a plus).
• Background in customer service and/or a call center environment.
• Bilingual proficiency in English and Spanish (both written and verbal communication skills required).
• Strong organizational and time management skills.
• Effective problem-solving and analytical thinking abilities.
• Self-motivated, detail-oriented, and team player with strong interpersonal skills.
• Adaptability, flexibility, and resourcefulness to handle shifting demands.
• Outgoing personality with the ability to work with diverse individuals and businesses.
• Willingness to learn new skills and stay updated in a fast-paced industry.

Working Conditions:

• On site: 8-hour shift.
• Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
• Frequent interaction with merchants, venders, sales representatives and internal teams.

Travel

• NA

Job Classification

• Non- Exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at

**Position Overview**
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.
To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.
+ Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.
+ Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.
+ Collaborates with peers and other team members when working on more complex technical issues.
+ Effectively documents cases throughout the process of troubleshooting the issue.
+ Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.
+ Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.
+ Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.
+ Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
+ Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.
+ Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.
+ Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.
+ Some short notice overnight travel, based on the needs of the business, to work on customer systems.
+ Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
Baseline Qualifications:
+ Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
+ One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
+ Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
+ Knowledge of current network technologies.
+ Superior communication and interpersonal skills, excellent phone manner.
+ Ability to achieve results and meet goals in a fast-paced, team environment.
+ Ability to make independent decisions based on interpretation of technology data and product knowledge.
+ Excellent organizational and multi-tasking skills.
+ Knowledge of Synapse workflows and their implementations.
+ Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Preferred Qualifications:
+ FUJIFILM Synapse Administration experience.
+ Working knowledge of Synapse workflows and their implementations.
+ Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
+ Knowledge with Synapse application front end.
+ Knowledge of medical informatics architecture (VMware and Storage Solutions).
+ Knowledge of Linux Architecture.
+ Experience of using Postgresql
+ Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
+ Security Certifications (Security + or higher)
**Key Performance Indicators:**
+ To maintain this position engineer's must:
+ Maintain Security+ Certification (Security + or higher)
+ Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
+ All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
+ Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.
**Physical Requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up to 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
**Travel:**
Occasional (up to 10%) travel may be required based on business need.
_*_ _#LI-Remote_
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).
**Job Locations** _US-Remote_
**Posted Date** _1 day ago_ _(7/15/2025 7:00 PM)_
**_Requisition ID_** _2025-35118_
**_Category_** _Engineering_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

**Job Description**
**Department Description**
Cloud and Exadata Database Support Organization
Oracle Solution Support Center (SSC) is a specific unit within Oracle Support, focusing exclusively on facilitating the continual operational improvement of customers' Oracle environment, throughout the lifecycle of Oracle solution.
The SSC team is made of a number of highly skilled and experienced Oracle support engineering team in charge of servicing designated set of ACS Customers. Service delivery is primarily remote and requires advanced knowledge of the full Oracle Database product stack, from an implementation and supportability standpoints.
**Job Description**
This position is for a Senior/ Principal Technical Support Engineer, US Citizen, clearance / clearance eligible based in West Coast time zone.
The team's main responsibility is to solve & resolve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, spanning across database footprint including Exadata architecture, Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, GoldenGate, Replication, Security, Networking, Enterprise Manager etc.
The candidate is required to work in partnership with team members including SSC Customers, ACS/SSC and GCS engineers and Managers, Account Managers, ACS Sales and product Development teams.
Selected candidate should have hands on experience on UNIX, Linux and/or Solaris platforms.
The candidate will be widely regarded as a domain authority (SME) and will need to demonstrate an ability to resolve complex problems across wide stack.
Selected candidates should be able to work autonomously as well as within a group
The Engineer will be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex and demanding, critical customer issues.
**RESPONSIBILITIES**
The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise
+ Works directly with customers
+ Participates in weekend rotation and shifts
+ Participates in initiatives that improve overall product and documentation quality
+ Participates in product/platform testing
+ Drives improvements in product quality
+ Serves as Situation Manager on highly critical Customer issues
+ Consults with Management in directing resolution of critical Customer situations
+ Consults with Customers on complex use of Oracle products
+ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
+ Creation/Review of Knowledge Articles
+ Contribute significantly towards the "My Oracle Support" Database communities
+ Analyzes work load, determines standard processes and implements changes to improve productivity
+ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities
**QUALIFICATIONS**
- Technical degree or equivalent experience i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics or validated professional and technical experience.
- Greater than 10 years of industry experience
**TECHNICAL SKILLS**
We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Exadata, Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage
- Database architecture knowledge and administration
- Experience with clustering technologies from different vendors
- Thorough understanding of the Oracle database features
- Extensive hands on interaction with large Database management systems
- ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Golden Gate & Replication
- Enterprise Manager
- General UNIX/Linux concepts & Administration
- Managing Kernel Parameters, Partitioning and File systems
**PERSONAL ATTRIBUTES**
+ Self driven and result oriented
+ Strong Problem solving/analytical skills
+ Strong customer support and client relation skills
+ Ability to work effectively in high volume & high pressure situations
+ Effective communication (verbal & written)
+ Focus on relationships (internal & external)
+ Strong willingness to learn new things and share them with others
+ Influencing/negotiating
+ Standout colleague
+ Customer focused
+ Confident and decisive
+ Enthusiasm
+ Flexibility
+ Coaching/knowledge transfer
+ Ability to write technical Bulletins
+ We work west coast hours and weekend shifts
**Work Location:**
West Coast Time Zone geography, preferred.
California, Washington, Oregon, Nevada, Idaho
For External Candidates onlyNote - As part of Oracle's U.S. employment process, candidate(s) will be required to complete a background check, prior to an offer being extended.These background checks include:Prior Employment VerificationEducation VerificationSocial Security TraceCriminal Background CheckMotor Vehicles Records (where required for position)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.
**Range and benefit information provided in this posting are Colorado-specific.**
Colorado Pay Range: from $38.02 to $6.04 per hour; from 79,000 to 158,000 per annum; Overtime available with management approval. Equity may be approved based on skillset.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity---.
Oracle offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion.2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Flexible paid time off (unlimited or accrued vacation and sick leave)9. Paid parental leave10. Employee Stock Purchase Plan11. Adoption assistance12. Financial planning and group legal13. Voluntary benefits including auto, homeowner and pet insurance
Career Level - IC4
**Responsibilities**
**RESPONSIBILITIES**
The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise
+ Works directly with customers
+ Participates in weekend rotation and shifts
+ Participates in initiatives that improve overall product and documentation quality
+ Participates in product/platform testing
+ Drives improvements in product quality
+ Serves as Situation Manager on highly critical Customer issues
+ Consults with Management in directing resolution of critical Customer situations
+ Consults with Customers on complex use of Oracle products
+ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
+ Creation/Review of Knowledge Articles
+ Contribute significantly towards the "My Oracle Support" Database communities
+ Analyzes work load, determines standard processes and implements changes to improve productivity
+ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range: from 37.98 to 76.06 per hour; from 79,000 to 158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
+ As a Technical Analyst you will be joining our Mission Critical Immediate Response Center(IRC) support team. In this role, you'll provide critical technical support, troubleshoot application and system issues, and proactively monitor environments to ensure stability and performance. This position involves direct client interaction, making strong communication and problem-solving skills essential. Ideal candidates have experience in system diagnostics, log analysis, and a passion for keeping systems running smoothly-especially in high-stakes environments.
**Responsibilities**
As a Technical Support Analyst, you will be responsible for troubleshooting solution-related incidents for the Oracle Health platform, execute mitigation actions and initiate escalation actions as needed.
This person will perform troubleshooting investigations reviewing front-end and backend applications to mitigate client impacting issues.
+ **This is a 5544 Shift position working at night 7pm to 7am, 5 days on, 5 days off, 4 days on, 4 days off, cycling throughout the month**
+ **Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen**
+ You will also perform troubleshooting investigations via backend methods by reviewing log files, querying Database tables and cycling servers to mitigate issues that could lead to client (Clinical & Financial) impact.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
+ You will be responsible for documenting all notes, activities, and resolutions throughout the lifecycle of an incident.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
You will also collaborate among and across teams to ensure issues are getting mitigated in a timely manner.
#LI-JO2
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $20.19 to $4.13 per hour; from: 42,000 to 112,600 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
**Responsibilities**
SKILLS & COMPETENCIES:
**Minimum technical skills:**
+ In Depth knowledge of Oracle Database administration - 12c, 18c, 19c
+ Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
+ Experience of Backup and recovery process using RMAN
+ Experience of Oracle Data Guard
+ Experience in Performance Tuning
+ Experience of Oracle Cloud Infrastructure (OCI)
+ Experience of Oracle Autonomous Database
+ Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
+ Network administration
+ Understanding of Oracle Grid Control, RAC
+ Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
+ Understanding of Oracle Golden Gate
+ Exposure in Oracle Application Express (APEX)
RESPONSIBILITIES:
+ To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
+ Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
+ Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
+ Contributing to Knowledge Management content creation and maintenance
+ Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
+ Operating within Oracle business processes and procedures
+ Respond and resolve customer issues within Key Performance Indicator targets
+ Maintaining product expertise within the team
+ Developing and maintaining expertise around Database Security and general IT Security issues
+ Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
+ Self motivated. Able to perform duties without major monitoring
+ Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
QUALIFICATIONS:
+ Bachelor's degree in Computer Science, Engineering or related technical field
+ 10+ years of proven professional and technical experience in database, network or system administrator role.
+ Excellent verbal and written skills in English
#LI-SUPPORT
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $30.87 to $7.88 per hour; from: 64,200 to 141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Technical Customer Support Analyst**
**Location: On-site position based in Orlando, FL or Columbia, MD**
**This is a full-time, shift-based role, with shifts assigned based on workforce needs at the time of hire. Your work schedule will likely include weekends and holidays, and shifts may occur at any time within a 24-hour period.**
**No visa sponsorship is available for this position.**
**Overview**
Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!
Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!
We're seeking Customer Support Administrators to take ownership of Tier 1 Technical Support for enterprise-level Oracle applications. This role goes beyond basic IT tasks like password resets or laptop setups-you'll become a subject matter expert in a proprietary application and enhance your technical and problem-solving skills.
Your responsibilities will include:
- Running SQL queries to investigate and resolve user issues
- Diagnosing and troubleshooting network problems ("Is it on our side or theirs? Let's find out.")
- Guiding users through application bugs, system outages, and other technical challenges
If you're curious, analytical, and passionate about delivering high-quality support in a fast-paced environment, we'd love to connect.
**Some of what we do:**
+ Be the first line of telephone contact for our customer base - You are the face of Oracle Support
+ Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear
+ Provide first line application support for a wide range of product or systems related service requests
+ Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines
+ Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group
+ Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners
+ Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress
+ Contribute to Knowledge by actively commenting and providing feedback on KM articles.
+ May reproduce technical issues that customers report in a test environment in order to fix & resolve
+ Carry out other duties as reasonably requested by your line manager
**We love to see:**
+ **Experience using MICROS/Simphony Point of Sale (POS) or OPERA Property Management System (PMS)**
+ Some professional IT experience
+ A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
+ Preference for fix and solving problems rather than "plug-and-play" solutions
+ Network+, CompTIA A+, Cisco, or related certifications are a big plus
+ SQL knowledge comes in handy on the job
**We like to see:**
+ **Experience in the Hotel/Hospitality or Food & Beverage industry**
+ Customer Focus - the ability to empathize with customers to deliver excellent customer service
+ Solid attention to detail and accuracy
+ Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams
+ Excellent verbal and written communication skills
**What we offer:**
In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:
+ Agile, friendly, collaborative environment backed by a strong enterprise
+ Continuous career development: we actively encourage and celebrate internal promotions
+ High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks
+ A vast variety of volunteer opportunities through Oracle Giving
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.