65 IT Professionals jobs in Ruskin
Technical Support Representative
34208 Bradenton, Florida
Insight Global
Posted 1 day ago
Job Viewed
Job Description
Job Description
Insight Global is looking for a Technical Support Representative to support one of their customer in the Bradenton/Sarasota area. This person will be responsible for technical support and triage for fire alarm and fire safety equipment. They will work cross functionally with engineering and IT teams as well as field crews in order to provide solutions and troubleshooting via phone, video call or remote access.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Highschool diploma or GED equivalent
Experience with either install, service or technical support of fire safety, low voltage, or access control equipment.
Familiarity with major fire alarm/security brands like Honeywell, Lenel, Edwards, etc. NICET level 1 certification
Insight Global is looking for a Technical Support Representative to support one of their customer in the Bradenton/Sarasota area. This person will be responsible for technical support and triage for fire alarm and fire safety equipment. They will work cross functionally with engineering and IT teams as well as field crews in order to provide solutions and troubleshooting via phone, video call or remote access.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Highschool diploma or GED equivalent
Experience with either install, service or technical support of fire safety, low voltage, or access control equipment.
Familiarity with major fire alarm/security brands like Honeywell, Lenel, Edwards, etc. NICET level 1 certification
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0
Technical Support Lead
32201 Riverview, Florida
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a proactive and skilled Technical Support Lead to manage their customer service operations in **Jacksonville, Florida, US**. This hybrid role requires an individual who can effectively lead a team, resolve complex technical issues, and ensure a high level of customer satisfaction. You will be responsible for supervising daily support activities, mentoring junior support staff, and developing support documentation and procedures. Your key duties will include handling escalated customer inquiries, troubleshooting software and hardware problems, and coordinating with engineering and product teams to address bugs and feature requests. You will also play a crucial role in identifying trends in customer issues and providing feedback to improve product usability and reliability. The ideal candidate will have a strong background in technical support, with a proven ability to diagnose and resolve a wide range of IT-related problems. Excellent communication and interpersonal skills are essential for interacting with both customers and internal teams. You will need to be comfortable managing a support ticketing system and ensuring timely resolution of all requests. This position offers a hybrid work model, allowing for a balance between remote work flexibility and in-office collaboration in **Jacksonville, Florida, US**. You will be expected to be present in the office for key team meetings, training sessions, and critical problem-solving events. A passion for technology and a commitment to delivering exceptional customer service are highly valued. The ability to analyze support data and implement process improvements will be a significant advantage.
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1
Technical Support Engineer
32202 Riverview, Florida
$60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and problem-solving Technical Support Engineer to join their customer service team in Jacksonville, Florida, US . This role is crucial for providing exceptional technical assistance to customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong aptitude for troubleshooting complex technical problems, a patient demeanor, and excellent communication skills. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving hardware, software, and network issues; documenting support interactions and solutions; escalating complex issues to higher-level support teams when necessary; and contributing to the development of knowledge base articles and FAQs. You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate technical support. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Proficiency with operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts is essential. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. Strong analytical and problem-solving skills, coupled with the ability to explain technical information to non-technical users, are critical. This is a great opportunity to work with a supportive team and grow your career in technical support. The ability to work independently and as part of a team, manage your workload effectively, and maintain a positive attitude under pressure is key.
Key Responsibilities:
Key Responsibilities:
- Provide first and second-tier technical support to end-users.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Respond to support requests via various communication channels.
- Document all support activities and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate technical teams.
- Create and update knowledge base articles and user guides.
- Assist with the setup and configuration of new hardware and software.
- Identify recurring issues and provide feedback for product improvement.
- Maintain a high standard of customer service and satisfaction.
- Participate in training sessions to stay updated on product knowledge.
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2
Senior Technical Support Engineer
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing team in Tampa, Florida, US . This hybrid role combines the collaborative energy of our office with the flexibility of remote work, offering a balanced approach to customer support excellence. You will be responsible for providing advanced technical assistance to customers, troubleshooting complex hardware and software issues, and resolving critical incidents. This includes diagnosing problems, developing effective solutions, and communicating technical information clearly to both technical and non-technical users. The ideal candidate will possess a deep understanding of various operating systems, network configurations, and software applications relevant to our client's products. Strong analytical and problem-solving skills are paramount, as is the ability to work under pressure and manage multiple support requests simultaneously. You will also contribute to the development of knowledge base articles, training materials, and best practices for the support team. This role requires excellent customer service and communication skills, with a focus on building strong relationships and ensuring customer satisfaction. You will collaborate closely with engineering and product development teams to identify root causes of issues and provide feedback for product improvement. The ability to mentor junior support staff and lead by example is also a key component of this senior position. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with significant professional experience, is required. Industry certifications are a plus. This hybrid position requires a commitment to working a certain number of days per week at our Tampa office, with the remaining days offering remote flexibility. Join us in delivering exceptional technical support and contributing to our client's success.
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3
Senior Technical Support Engineer
33601 Tampa, Florida
$90000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
A fast-growing SaaS company is seeking a highly skilled Senior Technical Support Engineer to join their esteemed customer service team. This role, based in Tampa, Florida, US , requires a deep understanding of complex software systems and a passion for delivering exceptional customer experiences. You will be responsible for troubleshooting advanced technical issues, providing timely resolutions, and acting as a point of escalation for challenging client problems. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a proven track record of exceeding customer expectations. You will work closely with engineering, product, and sales teams to advocate for customer needs and drive product improvements. Key responsibilities include diagnosing software bugs, guiding users through complex configurations, and developing technical documentation and knowledge base articles. This is an excellent opportunity to work with cutting-edge technology and contribute to the success of a dynamic organization. You will play a pivotal role in ensuring customer satisfaction and retention by providing expert-level support. The ability to manage multiple priorities, work effectively under pressure, and maintain a calm, professional demeanor is essential. This position requires a proactive approach to identifying potential issues and developing preventative solutions.Responsibilities:
- Provide advanced technical support and troubleshooting for software products.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, bugs, and system errors.
- Escalate critical issues to engineering and product development teams with detailed analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support engineers.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Identify trends in customer issues and provide feedback for product improvement.
- Manage customer relationships and ensure high levels of satisfaction.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a related customer-facing technical role.
- Proven expertise in troubleshooting complex software applications and systems.
- Strong understanding of operating systems, networking concepts, and databases.
- Excellent problem-solving, analytical, and critical thinking skills.
- Outstanding written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Knowledge of SaaS products and environments is a plus.
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4
Senior Technical Support Specialist
32201 Riverview, Florida
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Technical Support Specialist to join their customer service and helpdesk team in Jacksonville, Florida, US . This role requires a deep understanding of IT systems, exceptional problem-solving skills, and a dedication to providing outstanding support to our user base. You will be responsible for resolving complex technical issues, troubleshooting hardware and software problems, and escalating critical issues to appropriate departments. The Senior Specialist will also mentor junior support staff, contribute to knowledge base development, and help improve support processes and documentation. Key responsibilities include diagnosing and resolving user-reported issues via phone, email, and ticketing systems; performing system administration tasks; and assisting with IT infrastructure maintenance. We are looking for an individual with a strong technical aptitude, a patient and empathetic approach to customer service, and the ability to explain technical concepts clearly to non-technical users. Proficiency in operating systems (Windows, macOS), network troubleshooting, and common business applications is essential. Experience with CRM systems and remote support tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in technical support or a related IT role is necessary. Certifications such as CompTIA A+, Network+, or ITIL are a plus. The ideal candidate is a proactive problem-solver who thrives in a challenging, fast-paced environment and is committed to ensuring customer satisfaction. This is an excellent opportunity to advance your career in technical support within a growing organization that values expertise and dedication. If you have a passion for technology and a knack for helping others, we encourage you to apply.
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5
Senior Technical Support Engineer
32202 Riverview, Florida
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to provide expert-level assistance and troubleshooting for their diverse range of software products and services in Jacksonville, Florida, US . This role is critical in ensuring customer satisfaction and retention by resolving complex technical issues efficiently and effectively. The ideal candidate will possess a deep understanding of IT infrastructure, operating systems, network protocols, and common software applications. You will be responsible for diagnosing and resolving hardware and software problems, documenting solutions, providing technical guidance to junior support staff, escalating issues when necessary, and contributing to the improvement of support processes and knowledge base. Responsibilities include handling high-priority customer inquiries via phone, email, and chat; performing root cause analysis for recurring issues; collaborating with development and QA teams to identify and resolve bugs; creating and maintaining technical documentation, FAQs, and user guides; training end-users and support staff on product functionality and troubleshooting techniques; and ensuring service level agreements (SLAs) are met. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity, is essential. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a customer-centric approach are paramount. Proficiency in scripting languages (e.g., Python, PowerShell) and experience with CRM systems and ticketing platforms are highly desirable. This is a demanding but rewarding role for a technically proficient individual passionate about helping users overcome challenges and ensuring the smooth operation of critical systems.
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6
Senior Technical Support Engineer
32201 Riverview, Florida
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Engineer to join their dedicated team in **Jacksonville, Florida, US**. This role is crucial for providing advanced technical assistance and troubleshooting for complex software and hardware issues. The ideal candidate will possess a deep understanding of enterprise-level IT systems, network infrastructure, and cloud technologies, coupled with exceptional problem-solving and communication skills. This position requires a hands-on approach to resolving challenging technical problems for a diverse client base.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise software solutions and network infrastructure.
- Diagnose and resolve complex hardware, software, and network issues reported by clients.
- Analyze technical problems, identify root causes, and implement effective solutions.
- Develop and maintain technical documentation, knowledge base articles, and user guides.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed information.
- Conduct training sessions for clients on product usage and best practices.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams, including development, QA, and sales, to ensure customer satisfaction.
- Participate in the development and testing of new product features and updates.
- Provide mentorship and technical guidance to junior support engineers.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and effective resolution of all customer support tickets.
- Manage client relationships, building trust and rapport through expert support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 7 years of experience in technical support, IT systems administration, or a similar role.
- Extensive knowledge of operating systems (Windows, Linux, macOS), networking protocols (TCP/IP, DNS, DHCP), and common hardware.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Proficiency in scripting languages (e.g., Python, PowerShell) for automation is a plus.
- Strong analytical and problem-solving abilities with a methodical approach.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Customer-focused mindset with a passion for providing excellent service.
- Ability to work under pressure and manage multiple priorities effectively.
- Relevant certifications (e.g., CompTIA Network+, Security+, MCSE, CCNA) are an advantage.
- Willingness to work occasional evenings or weekends for critical support needs.
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7
Junior Technical Support Apprentice
33601 Tampa, Florida
$18 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a motivated and enthusiastic Junior Technical Support Apprentice to join their dynamic team. This is a fully remote, entry-level opportunity designed for individuals eager to build a career in IT support and systems administration. You will gain hands-on experience troubleshooting hardware and software issues, assisting end-users with technical difficulties, and learning about network infrastructure and cybersecurity best practices. The role involves providing timely and effective support through various channels, including email, chat, and remote desktop sessions. You will be responsible for documenting support requests, escalating complex issues to senior technicians, and contributing to the knowledge base. As part of this apprenticeship, you will receive comprehensive training, mentorship from experienced IT professionals, and opportunities to earn industry certifications. We are looking for candidates with a strong foundational understanding of computer systems, excellent communication skills, a passion for problem-solving, and a proactive attitude. While no prior professional experience is strictly required, a demonstrated interest in technology through personal projects, coursework, or relevant hobbies is highly valued. This role offers a fantastic pathway to a stable and rewarding career in the tech industry, fully accessible from your home office in **Tampa, Florida, US**. You'll learn to manage user accounts, perform routine system maintenance, and support a diverse range of software applications. Success in this position requires a commitment to continuous learning and a dedication to providing exceptional user support. If you are a quick learner, detail-oriented, and passionate about technology, we encourage you to apply and embark on this exciting career journey.
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8
Senior Technical Support Specialist
33601 Tampa, Florida
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly proficient Senior Technical Support Specialist to join their growing IT team, based in Tampa, Florida, US . This is an excellent opportunity for a customer-focused individual with a passion for technology and problem-solving. You will be the first line of support for our users, providing expert assistance via phone, email, and chat. Your primary responsibilities will include diagnosing and resolving hardware, software, and network issues, escalating complex problems to higher-level support teams when necessary. You will also be responsible for documenting all support interactions, creating and maintaining knowledge base articles, and contributing to the continuous improvement of support processes. The ideal candidate will possess a deep understanding of various operating systems (Windows, macOS, Linux), common business applications, and network protocols. Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira Service Desk) is essential. You should have excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A proactive approach to identifying and addressing potential issues before they impact users is highly valued. Certifications such as CompTIA A+, Network+, or ITIL Foundation are a strong plus. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. We are looking for someone with at least 4 years of experience in a technical support role. This role offers a rewarding challenge, working with a cutting-edge technology stack and contributing to the seamless operation of our organization. You will play a crucial role in ensuring user satisfaction and productivity. The opportunity is currently remote, with the possibility of hybrid work in the future.
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