137,292 IT Service jobs in the United States

Service Delivery Driver

Johnson Truck Center

Landover, MD

$25-$28 hour

Johnson Truck Center a subsidiary of Indel Power Group, has an opening for a Service Delivery Driver position at our location in Landover, MD. This individual will need to multi-task and possess good customer and communication skills. Joining our service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

* Deliver, pick up, and return new and repaired vehicles
* Assist parts department with delivering parts
* Commitment to safety and cleanliness
* Maintains open communication with management team

Requirements

* Experience driving class 6-8 vehicles
* Class A or B CDL
* Ability to drive an automatic and manual transmission
* Must be at least 25 years old

Why Indel Power Group

* Competitive compensation package, DOE
* Rewarding work environment
* Opportunities for relocation & advancement
* Long established, family-owned business

Indel Power Group offers

* Excellent medical, dental, & vision coverage
* Short-term/long-term disability and employee life insurance
* 401k, with matching
* Employee Assistance Program (EAP)
* Paid Annual Leave
* Paid Holidays

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Building at Check

At Check, we make paying people simple. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.

Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses.
Our Team

Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size.

The Work

Our Operations team is scaling fast to meet the growing needs of our partners and product. As a Service Delivery Specialist , you'll be essential to how we run at the problem, protect partner trust, and deliver exceptional service at scale. You'll work across Operations, Engineering, Product, and Support to stabilize high-impact workflows, resolve complex issues across payroll, tax, compliance, and money movement, and shape how we deliver service as we grow.

If you're energized by solving messy problems, thinking big while working small, and turning complexity into clarity, this is your role.
In this role, you will:

• Jump in quickly to triage and resolve complex partner escalations across payroll, tax, compliance, and money movement, bringing clarity to ambiguity and acting as a trusted subject matter expert.
• Monitor partner Slack channels and respond with urgency, ownership, and a bias for clarity and resolution.
• Step in to directly support early-stage (quickstart) partners, enabling the broader team to stay focused on our highest-impact relationships.
• Dig into trends across escalations to uncover root causes, connect the dots, and recommend high-leverage improvements across product, process, and service delivery.
• Drive visibility and accountability by surfacing key themes, metrics, and risks to leadership, turning signals from the field into actionable priorities that reduce partner friction and improve how we operate.
• Partner cross-functionally with Ops, Product, and Engineering to close loops on edge cases, streamline workflows, and simplify for scale.
• Take ownership of internal and partner-facing documentation, ensuring materials stay up to date, easy to follow, and aligned with evolving processes and regulations.

Tools for the job

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 5+ years in operations, service delivery, customer success, or support, ideally in fintech, compliance, or payroll.
• Direct experience with tax, compliance, or payroll operations, especially in partner-facing or high-volume environments.
• Proven ability to operate with urgency and ownership in high-complexity, fast-moving environments.
• Strategic problem-solver who's equally comfortable rolling up their sleeves and stepping back to improve the system.
• Strong communicator across technical and non-technical audiences, especially in ambiguous or high-pressure moments.
• Passion for improving systems at the root and delivering high-quality, reliable service.
• Experience using structured data to identify trends and drive improvements.
• Familiarity with tools like Slack, ChatGPT, Notion, and Zendesk.

We build best when we come together on level ground.

Travel and Office Policy

The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, we believe time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall.

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays, and the team hosts regular happy hours, game nights, etc.
What we offer:

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation.

• The expected range in San Francisco, NYC, LA, and Seattle is between $80,000 and 198,000.
• The expected range for all other locations is between 153,000 and 168,300.

We accept applications on an ongoing basis with no specified deadline.

Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Manager of Service Delivery, you will work alongside the Director of Service Delivery and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results. Every day you will contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. To thrive in this role, you must support a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams.
**Here's what you will experience working as a Director of Service Delivery:**
+ Lead Salesforce ENT case management for incoming requests across the team
+ Complete reviews of Back End cases daily/weekly to ensure appropriate SD assignments and
+ coordination to other case owners in conjunction with assigned leader (VP/Sr Dir)
+ Track and trend cases on a weekly basis for presentation to internal SD leadership
+ Create and track accountability of ENT Cases assigned to SD to ensure deadlines are met
+ Provide other support to SD team as assigned
+ Own client relationship management if assigned.
+ Own working relationships with RCLT managers and key ops contacts to gather updates, resolve
+ blockers, and support initiative progress
+ Prepare reports needed for SD initiatives or analysis as requested by SD leaders
+ consistency and alignment with overall customer narrative
+ Support Director in delivery of initiative actions plans by owning scheduling, taking notes, creating content,
+ and status reporting
+ Monitor internal delivery indicators to surface early signs of systemic risk or performance slippage
+ Assist in escalation preparation by summarizing account-level findings and coordinating SME
+ contributions from SD teams and Ops
+ Own the action plan for specific SD initiatives as assigned
+ Prepare draft content and commentary for MOR/MPR and other strategic client forums, ensuring
**Required Skills:**
+ At least 5-7 years of Operational and Hospital billing experience with at least 2+ years in progressive leadership roles
+ Skills in developing and implementing strategic plans to improve service delivery and align with business objectives.
+ Ability to analyze complex situations, identify problems, and make sound decisions to resolve issues efficiently.
For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 
As the Mid Cycle Manager of Service Delivery, you will work alongside the Service Delivery leadership and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results.
To thrive in this role, you will be capable of building and mentoring a high-performance team, being the liaison between operations and client leadership, with self-motivation, sharp attention to detail, and proficiency working within various software systems.
**Here's what you can expect:**
+ Responsible for day-to-day leadership and management of multiple Service Delivery associates
+ Assist in executing action plans to improve operational and metric performance leveraging pre-identified drivers/risks/barriers
+ Assist in developing regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
+ Conduct necessary analysis required to clearly identify issues
+ Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
+ Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the specific client(s)
+ Other duties and responsibilities as assigned
+ Develop and coach team members in skills and processes to promote quality.
+ Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.
+ Prepare, analyze, and provide daily, weekly, and monthly metrics reports.
  **Required Skills:**
+ At least 3+ years of Operational Hospital experience
+ Background in Coding, Billing, and/or Follow-Up preferred
+ Ability to develop and implement strategic plans to improve service delivery and align with business objectives.
+ Ability to analyze complex situations, identify problems, and make sound decisions to resolve issues efficiently.
For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

We're looking for a Service Delivery Manager to join our team! This role oversees service delivery operations across multiple sites or large campuses in key growth markets, ensuring exceptional customer access and satisfaction. Responsibilities include driving service quality, resolving technical and operational issues, and managing team performance.
The Service Delivery Manager serves as the primary point of contact and support for clients, managing all communications. This role is responsible for resolving client issues, logging and managing incidents, and overseeing changes. This position demands strong management experience, a high level of professionalism, and a solid work ethic, while also acting as a mentor and leader within the team.
**Responsibilities** :
+ Lead and optimize team performance, recommending process improvements to enhance service quality and customer satisfaction
+ Provide technical guidance, develop procedures, and source tools to support efficient service delivery operations
+ Monitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency; proactively address risks and escalate issues as needed
+ Maintain 24/7 service coverage with appropriate staffing levels at all times
+ Investigate and resolve customer concerns about service, timeliness or quality
+ Oversee training, development, and performance monitoring of the service delivery team
+ Ensure secure, accurate and efficient shipping and receiving operations
+ Support customer implementation tasks, including tape rotations, network installs/troubleshooting, cage builds, and logistics
+ Ensure team knowledge of and compliance to OSHA / safety standards
+ Manage operational costs to maximize profitability of service delivery offerings
+ Maintain clear, professional client communication and ensure effective shift handoffs
+ Oversee supply management to ensure timely availability
+ Keep service delivery procedures, MOPs, and SOPs up to date
+ Build and audit circuits in online database network management tool and assist in special projects as required
+ Set SMART goals with team members for annual reviews
+ Handle weekly payroll cycles and hourly labor tracking for direct reports
**Qualifications** **:**
+ 6+ years in customer service within a data center environment and/or 10+ years in technical roles in customer-focused organizations
+ Proven vendor management experience
+ Team leadership experience, including managing non localized teams of 5+ Skilled in troubleshooting, documenting procedures, training staff, and collaborating across all organizational levels
+ Experience managing multiple projects and shifting workloads in a fast-paced environment
+ Strong customer service mindset with a positive, solutions-driven attitude
+ Strong ability to consult customers on new implementation stages within their environment
+ Excellent communication, problem-solving, and decision-making skills
+ Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint); knowledge of Visio and AutoCAD is a plus
+ Ability to manage multiple sites within driving distance of each other on a same day travel basis
+ Flexible availability, including extended onsite hours during emergencies
**Education** :
+ Minimum requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience.
**Work Environment:**
+ Work Schedule: Monday - Friday, with flexible availability for emergencies and critical issues
+ Physical Demands: The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email or call: . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com ( .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights ( will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision ( for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (

At TTEC, we're all about the Human Experience. Elevated. As a **Service Delivery Manager** you will be working onsite in Las Vegas, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Director. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
+ Improve the key success metrics associated with goals. These include:
+ Customer Satisfaction Score
+ Service Level Goals
+ Quality Goals
+ Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
+ Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
+ Minimum 1 year call center or equivalent work experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Consistently mentor and inspire others
+ Customer focused mindset
+ Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
+ Knowledgeable, encouraging, supporting and present leadership
+ Diverse and community minded organization
+ Career-growth and lots of learning opportunities for aspiring minds
+ And yes. all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Title:** _Manager, Service Delivery_
**Location:** _NV-Las Vegas_
**Requisition ID:** _04676_
**Other Locations:** _United States_

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status