112,380 IT Service jobs in the United States

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Job Title: - Service Support Analyst

Start Date: ASAP

Position Type: Contract

Duration: 12+ Months

Location: 430 N. Salisbury Street MSC 4701 - Raleigh, NC (Hybrid)

Interview Type: Webcam / in person

Ceipal ID: SNC_HD863_SP

Job ID: )

Short Description: Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):

• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users

Key Responsibilities:

• Red Hat OpenShift virtulaization experience of at least three years.
• AWS and Azure experience of two years.
• Understanding of servicenow ticket process.
• Active Directory and Linux experience of at least four years.
• Experience working in highly dynamic environment where priorities change constantly.

Skills:

• 2 Years Red Hat OpenShift virtulaization experience of at least three years. - Required
• 2 Years AWS and Azure experience - Required
• 2 Years Understanding of ServiceNow ticket process. - Required
• 4 Years Active Directory and Linux experience - Required
• 2 Years Experience working in highly dynamic environment where priorities change constantly. - Required

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V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital.Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include: NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA.

If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.

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IT Service Desk Analyst

Location: Downtown Fort Worth

CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.

As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.

Key Responsibilities:

• Respond to and resolve incoming support requests related to Windows desktop/laptop systems
• Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
• Troubleshoot Active Directory issues, including group policies and user permissions
• Use enterprise tools to support endpoint management, system imaging, and deployments
• Provide first-tier support for network and telecommunications issues
• Collaborate with internal IT teams to escalate and resolve more complex technical challenges
• Maintain detailed documentation and follow standard operating procedures

Requirements:

• Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
• Strong communication skills with a customer-first approach to technical support
• Solid foundational understanding of Windows operating systems, Office 365, and networking basics
• Ability to work flexible shifts including evenings, overnights, weekends, and holidays
• Experience with EPIC software is preferred but not required
• Reliability and independence, especially during overnight shifts where self-direction is essential

Why Work with CornerStone TTS:

At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.

If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.

The Aspen Group, Inc. (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting20,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, veterinarian, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of Five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Care, and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

We are currently looking for an IT Service Desk Specialist who will provide reliable, high-quality IT support services.

The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, Aspen Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
• Conducts diagnostic reviews and troubleshoots issues as requested by users.
• Recommends hardware solutions for user computers in office areas.
• Troubleshoots and updates devices remotely.
• Provides good customer service to ensure functionality and to assist and guide users.
• Reports customer feedback and potential technical needs.
• Documents technical issues and their resolutions in the IT service management platform

Preferred Experience

• Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
• 1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.
• Good organization and problem-solving skills needed.
• Ability operating, installing, and troubleshooting computer hardware, including peripherals.
• Knowledge of modern ticketing systems, such as ServiceNow, needed.
• Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS.
• Experience providing desktop support in an enterprise environment preferred.
• Experience working with remote physical locations and using remote access software, like Bomgar preferred.
• Technical writing experience is a plus.
• Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred

Compensation & Benefits

• Hourly rate: $23.00–$27.00
• Comprehensive benefits package including:
• Paid time off
• Health, dental, and vision coverage
• 401(k) savings plan with company match

Work Schedule

• Shift: 11:30 AM – 8:30 PM EST/CST

Work Location

• Onsite opportunities available in Chicago, IL or Syracuse, NY

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.

What You’ll Do

• Create a welcoming and polished experience for employees, clients, and guests.
• Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
• Collaborate with teammates to share responsibilities and maintain seamless operations.
• Partner with other departments to direct inquiries and resolve issues efficiently.
• Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
• Safeguard sensitive and confidential information with the highest level of discretion.

What We’re Looking For

• Strong verbal and written communication skills.
• A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
• Initiative and sound judgment to manage situations independently when needed.

Your Background

• High school diploma or equivalent required.
• 3–5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
• Prior exposure to professional services or corporate environments a plus.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.