19,213 IT Specialists jobs in the United States

• Provide technical assistance and support for incoming queries via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network-related issues for users.
• Guide users through step-by-step solutions and technical procedures.

Day-to-day operational activities focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle using Information Technology Information Library (ITIL) as framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of Incidents or their prevention.
• Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
• Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
• Establish effective relationship within IT organizations and Jabil to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
• Lead in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
• Develop process tools and templates to facilitate process consistency and effectiveness
• Drive the efficiency and effectiveness of the process of responsibility and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
• Maintain concise process management documentation and ensure process information repository is complete and accurate
• Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned), facilitates or chairs process-related meetings

Knowledge requirements:
dvanced: User end points: HW and OS Win7-Win11, patching, vulnerabilities management, AD experience (users, group management)
Basic : Network knowledge (VLAN concept, basic network topology), Server knowledge (mount and rack, iLO, etc)
ppreciated experience: Thin Clients and Raspberry PI, DHCP, SCCM

Technical Support | Salt Lake City, Utah, United States

Position: Technical Support

Location: Salt Lake City, UT 84120

Duration: 3+ Months Contract

Pay Rate: $15.54/hr on W2

Hybrid Schedule:

Expected in-office days: 3 times a week

Expected remote days: 2 times a week

Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

Description

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• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical
• Troubleshooting experience and/or 2+ years of customer service experience
• Must be able to obtain background clearance as required by government customers
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred

• Hardware Maintenance
• Troubleshooting
• Network Diagnostics
• Root Cause Analysis
• Network Experience

• Recruiter
• Email
• Phone
• Deepak Arya

• Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
• Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
• Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
• Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
• Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
• Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
• Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
• Support onboarding efforts by guiding new clients through technical setup and configuration processes.

• Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
• Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
• Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
• Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
• Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

• Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
• Basic understanding of the Connector and Harness MFG processes
• Familiarity with government contracting and procurement processes.
• Certifications related to aerospace systems or sales engineering.
• Ability and willingness to travel occasionally to customer sites and industry events.
• Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

Technical Support 3
Location: Detroit, MI (Onsite 5 days/week)
Duration: 1 Year (Likely extensions)

Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

• Analyze operational problems
• Investigate alternative solutions and potential risk

• Initiate corrective action

• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards