7,906 IT Specialists jobs in the United States

On-site

Position: Technical Support Specialist

NARIK CONSULTING, LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled Technical Support Specialist to join our team on a full-time, on-site basis.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network and system security. You will also be responsible for providing excellent customer service and ensuring that all technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

• Provide technical support to clients via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems and software
• Perform routine maintenance and updates on systems
• Monitor and maintain network and system security
• Document and track all support tickets and resolutions
• Communicate with clients to provide updates and solutions to technical issues
• Collaborate with team members to improve processes and procedures
• Stay up-to-date with industry trends and advancements in technology

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of computer systems and software
• Experience with network and system security
• Excellent problem-solving and troubleshooting skills
• Strong customer service and communication skills
• Ability to work independently and in a team environment
• Proven ability to manage multiple tasks and prioritize effectively
• Willingness to learn and adapt to new technologies

At NARIK CONSULTING, LLC, we value our employees and strive to create a positive and collaborative work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Remote Technical Support Representative, you will be the first point of contact for our clients who need assistance with our products and services. Your primary responsibility will be to provide exceptional customer service while diagnosing and resolving technical issues in a timely manner. You will work closely with other team members and departments to ensure customer satisfaction and improve the overall user experience.

Key Responsibilities:

- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with team members to escalate unresolved issues and contribute to continuous improvement efforts.
- Stay updated on product knowledge, new features, and technical developments to provide accurate information to customers.
- Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
- Participate in training sessions and team meetings to enhance skills and share best practices.

Qualifications:

- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Proven experience in a technical support role or customer service position.
- Strong understanding of computer systems, mobile devices, and various software applications.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Exceptional communication skills, both verbal and written, with a focus on customer service.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with remote access tools and ticketing systems is an advantage.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and the opportunity to work from home.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.

The Traveling Traveler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Join us in making a difference and helping our customers navigate the world of technology!

Job Title : Business Support Specialist

Location : Westbrook, ME – hybrid (2X /week onsite – Wed and any other day)

• Are you a Business Support Specialist looking for a great new role? Our Westbrook, ME client is looking to bring on someone to join an existing team to provide support to customers across a variety of products and services - including explaining products, instructing on equipment usage, troubleshooting, or handling billing questions and concerns. Exceptional CS skills along with a familiarity with SAP or similar are needed. This is a contract position.
• Don't miss a great chance to join a large, stable, and growing organization with a great work environment!

Must haves:

• 2+ years Customer Support
• Ability to work with billing issues
• Strong problem solving skills
• SAP (or similar) preferred

TOP (3) REQUIRED SKILLSETS:

• High quality interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
• Comfortable speaking with customers about money or challenging conversations, such as declining a request for credit.
• A strong deductive reasoning and analytical skills to resolve issues.

NICE TO HAVE SKILLSETS:

• Preference will be given to candidates with prior experience working with SAP for order entry and reporting- for the right candidate we will be willing to train.
• The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.
• Comfortable with adapting to situations and positively navigating change.

• Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
• Ensures ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.

EDUCATION:

• High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.

REQUIRED SKILLS AND ABILITIES:

• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including Microsoft Office.

PHYSICAL DEMANDS:

• Extensive sitting, phone and computer use.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extended hours may be required.
• Some travel required.

WORK ENVIRONMENT:

• Laboratory environment with potential biohazards present.
• Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.

• Has developed specialized skills through job-related training and considerable on-the-job experience.
• Work typically involves technical skills and/or administrative duties within standard operating procedures and/or scientific methods.
• Completes work with limited degree of supervision.

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 7–4, 8–5, or 9–6 CST

Description:

• The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
• A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• 0-2 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

• 8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.

We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group.

At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.

Here’s what you can look forward to as part of our team:

• 17 PTO Days
• 11 Paid Holidays
• 1 Floating Holiday
• United Healthcare for health, dental, and vision plans
• 401k + Employer Match
• Company paid Life Insurance
• An engaging work environment
• Growth opportunities and much more

What we’re looking for:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2 to 4 years of experience in IT support, helpdesk, or technical analyst role
• Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
• Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
• Familiarity with Active Directory, Office 365, and enterprise productivity tools
• Strong problem-solving, communication, and customer service skills
• Ability to prioritize in a fast-paced, service-driven environment

Day-to-day, you’ll be:

• Installing and repairing IT equipment and software across facilities
• Responding to service desk requests and troubleshooting incidents
• Supporting moves, adds, and changes for users across CMG locations
• Mentoring entry-level analysts and training staff on technology use
• Maintaining documentation and escalating complex issues when needed
• Participating in on-call support rotation to keep operations running smoothly

If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you.

Passion | Service | Integrity | Accountability

#CMGProud

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

• Infrastructure Management:
• Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
• Oversee the design and architecture of the corporate infrastructure.
• Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
• Cross-Functional Collaboration:
• Work closely with other departments to ensure compatibility and integration of systems.
• Identify and address potential technical challenges that may impact business operations.
• Team Development:
• Participate in the hiring and training of new staff.
• Provide mentorship and coaching to junior team members.
• Conduct annual performance reviews to assess employee performance and identify development opportunities.
• IT Project Management:
• Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary :

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions :

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications :

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus