81 IT Specialists jobs in Altamonte Springs

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders.Apply today!

Position Overview/Responsibilities for the Technical Support Engineer - Automations:
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Responsibilities Include:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

• 2+ years' professional experience within software development - Specifically strong JavaScript
• Must have experience supporting customers and/or end-users from a technical standpoint - Reporting design, reliability, and maintenance problems or bugs to software engineering
• Must have strong experience supporting Network issues and OS debugging
• Experience Supporting ServiceNow automations

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

A Snapshot of Your Day (position overview)

The Technical Support Engineer will support operating plants in meeting their goals of safety, reliability, availability and efficiency by providing timely solutions and responses to both planned and unplanned events!

Lead and implement projects assigned by the Engineering Manager in a safe, regulatory compliant and cost-effective way while providing the highest customer benefit. Work with other Support Engineers to meet plant needs amid changing conditions!

How You'll Make an Impact (responsibilities)

• Serve as the primary technical resource for resolving operational and maintenance issues at O&M facilities across the Americas, including real-time analysis, RCA investigations, and urgent outage support.

• Analyze plant and equipment performance data, access DCS and CMMS systems, and deliver professional reports with improvement recommendations for heat rate, efficiency, and long-term reliability.

• Interpret control logic, P&IDs, electrical schematics, and other technical drawings while collaborating with engineering teams to resolve design, maintenance, and operational challenges.

• Support outage planning via TMS and PCM systems, assist with BSOLs and other planning documentation, and coordinate with internal resource managers to secure personnel, tools, and logistics.

• Evaluate and recommend product modifications (e.g., BSOLs, PIBs, TA's), provide feedback to engineering teams based on plant experience, and contribute to lessons learned for the fleet.

• Cross-train with fellow engineers, act as project delegate as needed, and use Siemens systems (PCM, SAP, WRIT) to investigate and resolve technical issues while ensuring strong communication between plants and HQ.

What You Bring (requirements)

• Bachelor of Science degrees or equivalent experience in Engineering, Thermodynamics, Computer Science, Process Engineering, Chemical Engineering.

• Minimum of 5 years of Combined Cycle Power Plant operation, maintenance, plant engineering or power plant commissioning experience.

• Understanding of, and experience in, large rotating equipment, Steam and Gas Turbine Generators, DCS systems associated Electrical, Instrumentation and Control systems, mechanical systems, heat exchangers, Water treatment plants, Cooling tower systems maintenance systems (planned and corrective)

• Motivated self starter and teammate that can identify and complete tasks with minimal direction.

• Understanding of Maintenance Philosophies, tracking key asset metrics such as MTBF for assigned plants, prepare CMMS reports and advocate for enhancements, as needed.

• 25% travel including extensive onsite presence during scheduled and forced outages, special projects and customer meetings. May be short notice before travel.

• Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Rewards

• Career growth and development opportunities; supportive work culture

• Company paid Health and wellness benefits

• Paid Time Off and paid holidays

• 401K savings plan with company match

• Family building benefits

• Parental leave

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.

Join to apply for the Technical Support Engineer role at ServiceNow Join to apply for the Technical Support Engineer role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to success: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 0-2+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Personal commitment to quality and customer service Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Referrals increase your chances of interviewing at ServiceNow by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Orlando, FL $80,000.00-$5,000.00 1 month ago Technical Support Engineer (SaaS - Tier 1) Orlando, FL 75,000.00- 90,000.00 3 weeks ago Technical Support Engineer – Automation (Hybrid, Orlando, FL) Stone - Support Engineer - Projects Orlando, FL Senior Technical Support Engineer - Federal Business Technical Support I, Spectrum Business Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD) InTune Systems Engineer II, Technology Support Operations InTune Systems Engineer II, Technology Support Operations Lake Mary, FL $8 ,026.00- 97,806.00 1 day ago Oracle Health Technical Analyst 2-Support We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

IDR is seeking a Technical Support Engineer to join one of our top tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to advance your career with an industry leader, apply today! Position Overview/Responsibilities for the Technical Support Engineer - Automations: The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel. They diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, software, or networked/wireless systems. The engineer interacts directly with customers or users when dealing with highly technical or sophisticated systems, such as system-level software. In less complex environments, interactions may be with support personnel or customers when issues cannot be resolved by first-level support. Responsibilities Include: Respond to issues where first-line support has failed to resolve problems in malfunctioning equipment or software. Report design, reliability, and maintenance problems or bugs to engineering teams. Assist with customer installation and training as needed. Provide support to customers/users for highly technical or sophisticated products. Top Skills: 2+ years' experience in software development, with strong JavaScript skills. Experience supporting customers or end-users from a technical perspective, including reporting bugs and issues. Strong background in supporting network issues and OS debugging. Experience supporting ServiceNow automations. Why IDR? 25+ years of proven industry experience across major markets. Employee Stock Ownership Program. Comprehensive medical, dental, vision, and life insurance. Award-winning employer recognized by ClearlyRated for 11 consecutive years. Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals can double your chances of interviewing at IDR, Inc. Set up job alerts for "Technical Support Engineer" roles in Orlando, FL. Current openings include roles with salaries ranging from $75,000 to $95,000, with recent postings in the last few hours to a month ago. #J-18808-Ljbffr

Orlando, FL

Client Opportunities Technical Support/Help Desk Openings

Full Time / On-site

Job Description: Technical Support Coordinator

Position Overview:

We are seeking a proactive and customer-focused Technical Support Coordinator to join our IT team. This role is responsible for managing and resolving Tier 1 support tickets while ensuring a seamless and efficient user experience. The ideal candidate will have excellent communication skills, a passion for technology, and the ability to diagnose and resolve basic technical issues promptly.

Key Responsibilities:

Ticket Management: Monitor, prioritize, and resolve Tier 1 support tickets through the helpdesk system, escalating complex issues to higher tiers as needed.

Technical Assistance: Provide first-level troubleshooting for hardware, software, network, and user access issues.

Customer Support: Deliver exceptional customer service by responding to inquiries via phone, email, or chat in a professional and timely manner.

Documentation: Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.

Resource Guidance: Assist end-users by providing clear instructions, FAQs, and knowledge base articles for common issues.

Collaboration: Work closely with Tier 2/3 support teams to ensure smooth issue escalation and resolution processes.

System Monitoring: Perform routine system checks and proactively address potential technical issues before they impact users.

Qualifications:

Proven experience in a customer support or helpdesk role, preferably in a Tier 1 capacity.

Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira).

Basic understanding of IT systems, including Windows/Mac operating systems, MS Office Suite, and network troubleshooting.

Strong problem-solving skills and attention to detail.

Excellent verbal and written communication skills.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Team-oriented with a focus on collaboration and user satisfaction.

Preferred Qualifications:

Experience with remote support tools and basic IT troubleshooting practices.

Certifications such as CompTIA A+, ITIL Foundation, or related credentials are a plus.

Work Environment:

This position may require occasional on-call support outside regular business hours.

The role may be on-site, hybrid, or remote depending on the company's operational needs.

About DevSavant At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. About the Role Your primary responsibility is to resolve high-complexity technical issues and act as the final support tier before escalation to Engineering or Product teams. You’ll support our customers and assist Level 1 Support Engineers, ensuring timely, accurate, and effective troubleshooting of technical challenges — with a focus on APIs, scripting, and incident resolution. You’ll participate in on-call rotations, lead incident response efforts, and perform root cause analysis (RCA) to improve stability and reduce ticket recurrence. Your work will help shape support excellence as we scale, with a focus on accuracy, fast response, and continuously improving team capabilities. Key Responsibilities Resolve Complex Issues: Own escalated support cases from Level 1 engineers, focused on deep technical troubleshooting across APIs, JavaScript, and backend systems. Pre-Escalation Triage: Validate and triage potential product bugs, determining whether they can be resolved within Support or require Engineering involvement. On-Call & Incident Management: Participate in on-call rotations and lead technical incident response, coordinating across teams as needed. Customer-Focused Execution: Deliver fast, accurate, and technically deep responses to customers, helping resolve API and backend issues with minimal friction. Tooling Proficiency: Leverage internal tools like Grafana, databases, and logging platforms to investigate issues and support customers effectively. Scripting for Support: Write lightweight scripts and use debugging tools to analyze data, improve investigations, and optimize resolution times. Knowledge Development: Maintain and contribute to internal and external help documentation, ensuring up-to-date guides and technical resources. Ticket Management: Handle a ticket queue with both standard and advanced support cases. Prioritize complexity, impact, and customer urgency. Training Content Creation: Collaborate on building technical training material to improve onboarding and upskilling of support engineers. Qualifications Strong written and verbal English communication skills; second language is a plus. 2–4 years in Technical Support for SaaS, with direct experience handling API and backend-related issues. Proven experience working directly with Engineering teams during the escalation process, including providing detailed technical context, reproductions, and ongoing updates as part of structured ticket management. 1-2 years of experience with JavaScript and APIs, including debugging tools, scripting, and data analysis. Familiarity with on-call duties, incident response workflows, and root cause analysis documentation. Comfortable troubleshooting JavaScript and backend (logs, data, config) issues across a distributed system. Self-driven, detail-oriented, and thrives in fast-paced environments with shifting priorities. Bonus: Experience with GIS tools (QGIS, ArcGIS) and training platforms (e.g. WalkMe, Skilljar) is a plus. Why You’ll Love This Role You’ll have the opportunity to own challenging issues, become a go-to technical resource within Support, and help shape the way we scale support for complex, fast-moving products. Your work will have a direct impact on customer satisfaction, support team growth, and operational reliability. #J-18808-Ljbffr

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders.Apply today!

Position Overview/Responsibilities for the Technical Support Engineer - Automations:
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

Responsibilities Include:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

• 2+ years' professional experience within software development - Specifically strong JavaScript
• Must have experience supporting customers and/or end-users from a technical standpoint - Reporting design, reliability, and maintenance problems or bugs to software engineering
• Must have strong experience supporting Network issues and OS debugging
• Experience Supporting ServiceNow automations

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row