79 IT Specialists jobs in Altamonte Springs

Our client is seeking a motivated and experienced Technical Support Lead to manage their customer support operations in Orlando, Florida, US . This role is instrumental in ensuring that customers receive timely, efficient, and high-quality technical assistance for our client's products and services. The Technical Support Lead will oversee a team of support specialists, providing guidance, training, and performance management to maintain exceptional service levels. Key responsibilities include handling escalated customer issues, diagnosing and resolving complex technical problems, developing and maintaining support documentation, and identifying trends in customer inquiries to provide feedback to product development and engineering teams. You will also be responsible for managing support queues, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes and tools. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and outstanding customer service orientation. A proven ability to lead and motivate a team, manage workload effectively, and communicate technical information clearly to both technical and non-technical audiences is essential. Experience with CRM systems and ticketing platforms is required. If you are passionate about delivering outstanding customer experiences and are looking to take on a leadership role in the tech support field within the vibrant city of Orlando, Florida, US , we encourage you to apply.

Responsibilities:

• Lead and mentor a team of technical support specialists, ensuring high-quality customer service.
• Manage incoming support requests, prioritize tasks, and ensure timely resolution of issues.
• Handle escalated customer technical problems, providing advanced troubleshooting and solutions.
• Develop and maintain comprehensive support documentation, knowledge bases, and FAQs.
• Monitor support metrics and KPIs, identifying areas for improvement in efficiency and customer satisfaction.
• Collaborate with engineering and product teams to provide feedback on product issues and improvements.
• Ensure adherence to Service Level Agreements (SLAs) and company support policies.
• Train new team members and conduct ongoing training for the support staff.
• Identify and implement process improvements within the technical support function.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience with troubleshooting hardware, software, and network issues.
• Strong understanding of operating systems, network protocols, and common applications.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities and work effectively under pressure.
• Demonstrated ability to lead and motivate a team.

Our client is seeking a highly skilled and customer-centric Technical Support Engineer to join their remote-based support team. This position is crucial for providing exceptional technical assistance to a diverse user base, resolving complex hardware and software issues, and contributing to the overall customer satisfaction. The ideal candidate will possess a deep understanding of IT systems, networking protocols, and common troubleshooting techniques. You will be responsible for diagnosing and resolving technical problems, escalating issues when necessary, documenting solutions, and providing clear, concise guidance to users. This role demands excellent communication skills, patience, and a proactive approach to problem-solving in a dynamic, remote environment.

Key Responsibilities:

• Provide expert-level technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Troubleshoot complex technical problems and identify root causes.
• Escalate unresolved issues to senior support staff or engineering teams as needed.
• Document all support interactions, solutions, and product information in a knowledge base.
• Develop and maintain technical documentation, FAQs, and user guides.
• Assist in the development and delivery of technical training materials.
• Identify trends in support requests and provide feedback to product development teams.
• Ensure customer satisfaction by providing timely, accurate, and professional support.
• Manage assigned support tickets and meet established service level agreements (SLAs).
• Stay up-to-date with product updates, new technologies, and industry best practices.
• Contribute to the continuous improvement of support processes and tools.

This is a fully remote position, allowing you to work from any location within the US. Our client offers a collaborative virtual environment and opportunities for professional growth. The successful candidate will be a self-starter, highly organized, and possess exceptional analytical and problem-solving skills. A strong commitment to customer service and a passion for technology are essential. This role is ideal for a dedicated IT professional looking to make a significant impact from a remote setting. The position requires familiarity with the Orlando, Florida, US market and its client base, even though the role is remote.

Our client is looking for an experienced and customer-focused Technical Support Lead to join their IT department in Orlando, Florida, US . This hybrid role is responsible for overseeing the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. You will lead a team of support technicians, providing guidance, training, and performance management. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, and a deep understanding of customer service best practices. Key responsibilities include managing support queues, prioritizing incoming requests, documenting solutions, and identifying recurring technical problems to propose systemic improvements. You will also be involved in developing and updating support documentation, knowledge bases, and troubleshooting guides. The ability to escalate complex issues to appropriate departments and follow up to ensure resolution is critical. This role requires a proactive approach to problem-solving and a commitment to continuous improvement of support processes. This is a fantastic opportunity for a skilled support professional to take on a leadership role, contribute to a positive customer experience, and grow within a supportive organization.
Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in technical support or IT helpdesk roles.
• Minimum of 2 years of experience in a lead or supervisory role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving, analytical, and communication skills.
• Customer-centric mindset with a passion for helping others.
• Ability to work effectively in a hybrid work environment.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Please note** This role has an in office requirement. Minimum 2 days per week in the Orlando, Florida ServiceNow office.**
**What you get to do in this role:** **  **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years of experience in customer-facing technical support roles, preferably in enterprise software environments
+ 3+ years with a Masters degree is equivalent
+ Proven ability to troubleshoot and resolve complex technical issues with confidence and clarity.
+ Strong understanding of JavaScript and ability to read and interpret Java/JavaScript code.
+ Experience with RESTful APIs, Web Services, and authentication protocols.
+ Familiarity with LDAP, networking, email troubleshooting, and import/export operations.
+ Demonstrated ability to explain technical concepts to both technical and non-technical audiences.
+ Personal commitment to delivering high-quality customer service and support.
+ Experience integrating or leveraging AI-powered tools to enhance workflows, decision-making, or problem-solving.
+ A collaborative mindset and flexibility to work across teams and adapt to evolving priorities.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Our client is seeking an experienced and dynamic Technical Support Team Lead to guide their customer service operations. This hybrid role combines remote work flexibility with essential in-office collaboration, ensuring seamless support delivery. You will be responsible for leading a team of technical support specialists, ensuring they provide prompt, accurate, and effective assistance to customers. Your primary focus will be on managing daily support activities, mentoring team members, and resolving escalated customer issues to maintain high levels of customer satisfaction.

As a Team Lead, you will monitor team performance, identify training needs, and implement strategies to improve support efficiency and quality. You will also act as a key point of contact for complex technical inquiries, collaborating with other departments to troubleshoot and resolve challenging problems. The ideal candidate possesses strong leadership qualities, excellent communication and interpersonal skills, and a deep understanding of technical support best practices. Proficiency with helpdesk software and a commitment to fostering a positive and productive team environment are essential. You will contribute to developing support documentation and ensuring adherence to service level agreements (SLAs).

Responsibilities:

• Lead, mentor, and motivate a team of technical support specialists.
• Oversee daily operations of the technical support department.
• Handle escalated customer inquiries and provide advanced troubleshooting.
• Monitor team performance metrics and ensure SLA adherence.
• Develop and implement training programs for the support team.
• Collaborate with product development and engineering teams to resolve technical issues.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Ensure a high level of customer satisfaction through effective support delivery.
• Analyze support trends and propose improvements to processes and services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
• Proven ability to lead and manage a support team effectively.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively in a hybrid work environment.
• Strong problem-solving and decision-making capabilities.

This hybrid role supports our operations in **Orlando, Florida, US**, requiring a balance of remote work and in-office presence.

Our client is a rapidly growing technology company seeking a highly motivated and customer-focused Remote Technical Support Specialist to join their dedicated support team. This is a fully remote, work-from-home position, offering the flexibility to provide world-class technical assistance from anywhere within the US. The successful candidate will be the first point of contact for customers experiencing technical issues with our client's innovative software solutions. Responsibilities include diagnosing and resolving hardware and software problems, troubleshooting network connectivity issues, and guiding users through step-by-step solutions. You will manage incoming support requests via phone, email, and chat, ensuring timely and effective resolution while maintaining high levels of customer satisfaction. This role requires excellent communication skills, patience, and a strong technical aptitude. You will document all support interactions, track issue resolution, and contribute to our knowledge base by creating helpful articles and FAQs. The ideal candidate possesses a deep understanding of common operating systems (Windows, macOS), cloud-based applications, and basic networking concepts. Experience with CRM software and remote support tools is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Previous experience in a technical support role, preferably in a remote setting, is highly desirable. You must have a reliable internet connection and a dedicated workspace conducive to focused work. Strong problem-solving skills, the ability to work independently, and a passion for helping others are critical for success in this remote-first environment. If you are a tech-savvy individual with a commitment to providing exceptional customer service, this remote opportunity is perfect for you.

Our client is looking for a skilled and customer-focused Remote Technical Support Engineer to join their dynamic team. This is a fully remote position, allowing you to provide expert technical assistance and troubleshooting to clients from anywhere. You will be the primary point of contact for customers experiencing technical issues with our client's software or hardware products. Your role will involve diagnosing complex problems, guiding users through solutions, and ensuring a high level of customer satisfaction. This requires a deep understanding of our client's product suite, strong analytical abilities, and excellent communication skills to explain technical concepts clearly.

Key responsibilities include:

• Providing high-level technical support and troubleshooting to customers via phone, email, and chat.
• Diagnosing and resolving complex software and hardware issues, escalating when necessary.
• Documenting support interactions, solutions, and customer feedback in our ticketing system.
• Creating and updating knowledge base articles and user guides to empower customers and support agents.
• Collaborating with engineering and product development teams to identify and resolve product bugs and issues.
• Proactively monitoring customer systems and identifying potential problems before they impact users.
• Educating customers on product features and best practices to enhance their user experience.
• Participating in on-call rotations to provide 24/7 support coverage as needed.
• Contributing to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical support, helpdesk, or a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-centric attitude with a passion for helping others.

This remote role offers the flexibility to work from home while playing a crucial part in ensuring customer success and satisfaction with our client's innovative solutions.

Our client is seeking an experienced and motivated Remote Technical Support Lead to manage and mentor a team of technical support specialists. This fully remote position allows you to lead from the comfort of your home office. You will be responsible for overseeing daily operations of the technical support department, ensuring timely and effective resolution of customer issues across various platforms and products. Your role will involve setting performance standards, providing training and coaching to team members, and monitoring support metrics to ensure high levels of customer satisfaction. You will also handle escalated customer inquiries, acting as a point of escalation for complex technical problems. Developing and maintaining knowledge base articles, troubleshooting guides, and support documentation to empower both the support team and end-users is a key responsibility. This position requires strong leadership, problem-solving, and communication skills. You will collaborate with product development and engineering teams to provide feedback on product issues and contribute to product improvements. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. A deep understanding of software troubleshooting, hardware diagnostics, and network connectivity issues is mandatory. Excellent customer service orientation and the ability to remain calm and professional under pressure are critical. This is an excellent opportunity for a seasoned technical support professional looking to take on a leadership role in a remote-first environment, impacting customer success from Orlando, Florida, US .

Our client is seeking a highly experienced Senior Technical Support Engineer to join their dedicated support team. This hybrid role, based in Orlando, Florida, US , requires a proactive problem-solver with exceptional troubleshooting skills and a passion for customer success. You will be responsible for providing advanced technical assistance to customers, diagnosing and resolving complex issues, and contributing to the improvement of support processes and documentation.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and remote sessions, resolving complex software and hardware issues.
• Diagnose, troubleshoot, and resolve customer problems in a timely and efficient manner, ensuring high levels of customer satisfaction.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and trends, providing feedback to product and engineering teams for product improvement.
• Train and mentor junior support staff on technical issues and best practices.
• Participate in on-call rotations to provide after-hours support as needed.
• Contribute to the continuous improvement of support tools and processes.
• Manage and prioritize a queue of support tickets, ensuring all issues are addressed according to service level agreements (SLAs).
• Proactively communicate with customers regarding issue status and resolution progress.
• Collaborate with the quality assurance team to test new releases and bug fixes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting complex software and hardware issues.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common IT infrastructure.
• Excellent problem-solving, analytical, and critical thinking skills.
• Outstanding customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and as part of a team in a hybrid work environment.
• Familiarity with scripting languages (e.g., PowerShell, Bash) is a plus.
• Experience supporting enterprise-level software solutions is highly desirable.

This is an excellent opportunity for a seasoned support professional to take on greater responsibility and contribute significantly to our client's success. If you are passionate about technology and dedicated to providing outstanding customer support, we encourage you to apply. Join our team in Orlando, Florida, US , and help us deliver exceptional technical assistance.