458 IT Specialists jobs in Hayward
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Location
San Francisco - 685 Market Street, Suite 500
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities:
-
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
-
Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
-
Deliver remote support using industry-standard tools to resolve technical issues efficiently.
-
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
-
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
-
Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
-
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
-
Evaluate software and hardware compatibility to support system upgrades and application rollouts.
-
Engage with external vendors for escalated issue resolution beyond internal support capabilities.
-
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
-
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
-
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications:
-
High School Diploma or GED required.
-
Minimum of 2 years of experience in an IT support role.
-
Experience working in a call queue environment is a plus.
-
Familiarity with ServiceNow preferred.
-
Demonstrated understanding of IT concepts and processes within an ITIL framework.
-
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
-
Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
-
Proven ability to collaborate effectively across technical teams and resolver groups.
-
Excellent verbal and written communication skills.
-
Commitment to representing the IT department professionally and positively in all business interactions.
-
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
Your Career @ Brookfield Properties:
At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.
End your job search and find your career today, at Brookfield Properties.
Why Brookfield Properties?
We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.
Compensation & Benefits:
Salary Type: Non-Exempt (Overtime eligible)
Pay Frequency: Bi-weekly
Annual Base Salary Range: $62,000 - $72,000
Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan
Dental Coverage: Yes, under Brookfield Medical Plan
Vision Coverage: Yes, under Brookfield Medical Plan
Retirement: 401(k)
Insurance: Employer-paid life & short/long term disability
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Job DescriptionJob Description
Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Foster City, CA.
Title: TeleOperations Specialist (Technical Support Specialist)
Location: Foster City, CA (fully on-site)
Pay Range: $29/hr (W-2) plus benefit offerings (listed below)
Various Shifts Available:
Hours: 7:30AM - 4:00PM or 3:30PM - 12:00AM
Days: Multiple shifts available (Mon-Fri, Wed-Sun, Thurs-Mon, Fri-Tues OR Sun-Thurs)
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the human-in-the-loop, bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term coverage and life insurance
- 401k package
Company DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries pany DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries nationwide.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their business and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry , which focuses on quick oil changes, maintenance services, and related automotive services. ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service.
The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry. Key responsibilities include diagnosing and resolving problems, responding to customer inquiries via phone and written communication channels, documenting technical issues, and providing exceptional customer experience.
Primary Responsibilities:
- Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
- Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner.
- Case ownership and management: Effectively prioritize and manage case backlog, meet commitments and follow-up with customers in a timely manner.
- Diagnose and Troubleshoot: Identify the root cause of technical issues and implement solutions.
- Document and escalate: Maintain records of support interactions, research and escalate complex cases to higher-level support as needed.
- Provide training: Assist users with understanding of using software and hardware.
- Maintain knowledgebase: Contribute to the documentation of solutions, procedures and best practices.
- Communicate effectively: Explain technical concepts clearly and concisely to both technical and non-technical users.
- Provide exceptional customer support: Going above and beyond to ensure customers have a positive experience.
- Other duties: Perform other support-related duties as assigned by management.
- Adhere to company policies and procedures: Follow established company guidelines and complete annual training requirements by due date.
- Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts to diagnose and troubleshoot issues effectively.
- Problem-solving: Ability to identify root causes of technical problems and implement solutions efficiently.
- Communication: Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical users.
- Customer Service Orientation: Ability to build rapport, handle difficult situations, and prioritize customer satisfaction to provide exceptional support.
- Documentation Skills: Skill in maintaining accurate records of support interactions, providing solutions and contributing to the knowledgebase.
- Time management: Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog.
- Adaptability: Willingness to learn new technologies, adjust to new conditions, and handle unexpected challenges and opportunities.
- Performance Monitoring: Ability to meet key performance metrics and identify areas for improvement in support processes.
- Ability to understand software products, including but not limited to Microsoft Office and Salesforce.
- High School Diploma or equivalent certificate.
- Two (2) years technical support and customer-facing experience.
- Proficient troubleshooting experience in Linux and Windows environments.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
We're on a mission to empower builders.
- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
- Small team, huge impact: We're only 25 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
- Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
About our Support Agent role:
We're looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.
Key Responsibilities:
- Respond to product and technical questions through our support platform (Plain)
- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
- Resolve the majority of support inquiries independently, escalating only when necessary
- Collaborate with our support lead to evolve processes and ensure consistency
- Help improve internal support tooling and workflows as we scale
- Proven experience in technical support at a software or developer tools company
- Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving training data for them
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups
Competitive compensation and equity | Free Waymos
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420/mo. wellness stipend | Annual team offsite
Technical Support Analyst
Posted today
Job Viewed
Job Description
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Technical Support Specialist
Posted today
Job Viewed
Job Description
San Francisco - 685 Market Street, Suite 500
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities:
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications:
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
Your Career @ Brookfield Properties:
At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.
End your job search and find your career today, at Brookfield Properties.
Why Brookfield Properties?
We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.
Compensation & Benefits:
Salary Type: Non-Exempt (Overtime eligible)
Pay Frequency: Bi-weekly
Annual Base Salary Range: $62,000 - $72,000
Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan
Dental Coverage: Yes, under Brookfield Medical Plan
Vision Coverage: Yes, under Brookfield Medical Plan
Retirement: 401(k)
Insurance: Employer-paid life & short/long term disability
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
We're on a mission to empower builders.
- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
- Small team, huge impact: We're only 25 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
- Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
About our Support Agent role:
We're looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.
Key Responsibilities:
- Respond to product and technical questions through our support platform (Plain)
- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
- Resolve the majority of support inquiries independently, escalating only when necessary
- Collaborate with our support lead to evolve processes and ensure consistency
- Help improve internal support tooling and workflows as we scale
- Proven experience in technical support at a software or developer tools company
- Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving training data for them
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups
Competitive compensation and equity | Free Waymos
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420/mo. wellness stipend | Annual team offsite
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Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Brookfield Properties Join to apply for the Technical Support Specialist role at Brookfield Properties Get AI-powered advice on this job and more exclusive features. Location San Francisco - 685 Market Street, Suite 500 Location San Francisco - 685 Market Street, Suite 500 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply. Job Description We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience. This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. Service Desk shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, and 8:30 AM–5:30 PM. Deliver remote support using industry-standard tools to resolve technical issues efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. Evaluate software and hardware compatibility to support system upgrades and application rollouts. Engage with external vendors for escalated issue resolution beyond internal support capabilities. Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. Qualifications High School Diploma or GED required. Minimum of 2 years of experience in an IT support role. Experience working in a call queue environment is a plus. Familiarity with ServiceNow preferred. Demonstrated understanding of IT concepts and processes within an ITIL framework. Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments. Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. Proven ability to collaborate effectively across technical teams and resolver groups. Excellent verbal and written communication skills. Commitment to representing the IT department professionally and positively in all business interactions. General awareness of cybersecurity best practices and ability to provide basic guidance to end users. Your Career @ Brookfield Properties: At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure. End your job search and find your career today, at Brookfield Properties. Why Brookfield Properties? We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks. Compensation & Benefits Salary Type: Non-Exempt (Overtime eligible) Pay Frequency: Bi-weekly Annual Base Salary Range: $62,000 - $2,000 Medical & Pharmacy Coverage: Yes, under Brookfield Medical Plan Dental Coverage: Yes, under Brookfield Medical Plan Vision Coverage: Yes, under Brookfield Medical Plan Retirement: 401(k) Insurance: Employer-paid life & short/long term disability We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPUS Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Brookfield Properties by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Service Desk Support Technician / Job Req 805604167 San Francisco, CA $20. 0- 25.00 2 weeks ago San Francisco, CA 95,000.00- 130,000.00 4 hours ago San Francisco, CA 100,000.00- 115,000.00 3 hours ago San Francisco, CA 70,000.00- 100,000.00 3 weeks ago San Francisco, CA 95,000.00- 130,000.00 4 hours ago San Francisco, CA 85,000.00- 90,000.00 6 days ago San Francisco, CA 25.00- 30.00 3 days ago San Francisco, CA 92,900.00- 123,200.00 2 months ago South San Francisco, CA 30.00- 34.00 3 days ago Information Technology - Helpdesk Technician South San Francisco, CA 30.00- 34.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Specialist
Posted 1 day ago
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Job Description
Get AI-powered advice on this job and more exclusive features. Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks. To be successful in this role, it is imperative that the hired candidate has strong problem solving skills and is comfortable working through complex solutions with customers. This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city. Responsibilities: - Communicate with customers via email, chat, and phone - Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet customer's needs - Data entry and customer management in Zendesk Required skills & experience: - 2+ years of professional customer service experience - Professional experience working with Zendesk or other CRM tool for customer data management (required) - Ability to commute into San Francisco 2-3/week - Go-getter, self-motivated personality Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology and Customer Service Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job 401(k) Medical insurance Vision insurance Get notified about new Technical Support Specialist jobs in San Francisco, CA . South San Francisco, CA $30.77-$8.46 3 days ago Invoicing Support Specialist (Billing & Invoicing) San Francisco, CA 55,000.00- 62,000.00 1 day ago San Francisco, CA 28.00- 30.00 10 hours ago Field Clinical Specialist, Transcatheter Pulmonic Heart Valve Customer Success Technical Specialist (Mainframe-z/OS) San Francisco, CA 30.00- 45.00 10 hours ago In San Francisco area: After-school support Personal Stylist Support - Designer Shoes - Broadway Plaza San Francisco, CA 24.00- 27.00 2 weeks ago Intern, Stock Administration and Payroll Support Technical Support Engineer - Skillbridge Veteran Program (Contract) AVP, Real Estate & Hospitality Industry Practice Leader San Francisco, CA 111,600.00- 189,800.00 2 days ago Senior Service Desk Technician/ Job Req 772046402 Alameda, CA 95,742.40- 143,603.20 6 hours ago Nearby after-school support near San Francisco, CA Locate support for after school near the San Francisco State University San Francisco, CA 84,000.00- 126,000.00 1 day ago San Francisco, CA 25.00- 50.00 7 months ago IS Client Systems Specialist - Senior (Department Promotional Only) San Mateo County, CA 132,496.00- 165,609.60 2 days ago Brisbane, CA 140,800.00- 219,300.00 2 months ago Financial Aid Technical Support Specialist Redwood City, CA 95,208.00- 121,716.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Specialist
Posted 1 day ago
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Job Description Source One is a staffing services company currently seeking candidates for an autonomous vehicle (AV) company in Foster City, CA. Position Details Title: TeleOperations Operator (Technical Support Specialist) Location: Foster City, CA (fully on-site) Pay Range: $29/hr (W-2) plus benefits Shifts Available Various shifts are available, including: 7:30 AM - 4:00 PM 3:30 PM - 12:00 AM Multiple days options include Mon-Fri, Wed-Sun, Thurs-Mon, Fri-Tues, or Sun-Thurs. Job Description Our client is an innovative, on-demand autonomous ride-hailing company seeking multiple TeleOperations Operators. The role involves monitoring autonomous vehicles, providing remote assistance, and contributing to system improvements, ensuring safe and efficient operation of self-driving technology. As a TeleOperations Operator, you will act as the “human-in-the-loop,” intervening in real-world scenarios to support autonomous driving systems. This role requires strong technical skills, situational awareness, and the ability to stay calm under pressure. Responsibilities Oversee a fleet of autonomous vehicles in real-time, providing guidance when necessary Take control of vehicles in complex situations, adhering to safety and regulatory standards Gather performance metrics and report observations to improve systems Provide feedback on TeleOps tools and system usability Follow company protocols and regulatory requirements to ensure high operational standards Requirements Excellent driving record and no criminal history At least 2 years of experience in operations, technical support, or software testing Proficiency with Windows and Linux OS; basic QA testing knowledge Strong written and verbal communication skills Willingness to work flexible shifts Bonus Qualifications Experience in QA testing or autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic data analysis skills Familiarity with video game controls or simulation software Benefits Pre-tax commuter benefits Employer-subsidized healthcare Flexible Spending Account (FSA) Short and long-term disability and life insurance 401(k) plan Company Overview Source One is a WBENC-certified, woman-owned company providing staffing solutions across various industries nationwide, including Healthcare, Defense, Technology, Financial Services, Retail, Manufacturing, Energy, and Transportation. #J-18808-Ljbffr