What Jobs are available for IT Specialists in Indianapolis?
Showing 121 IT Specialists jobs in Indianapolis
Technical Support Specialist
46201 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and proficient Technical Support Specialist to join their growing team in **Indianapolis, Indiana, US**. This is a fully remote position, offering the flexibility to work from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility will be to provide exceptional customer service and timely, effective technical solutions. This involves troubleshooting software and hardware issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. A strong understanding of common operating systems, networking principles, and various software applications is essential. You will need to possess excellent communication skills, both written and verbal, to clearly explain technical concepts to non-technical users. The ability to remain calm and patient under pressure, coupled with strong problem-solving abilities, will be crucial for success. This role requires meticulous documentation of all support interactions and resolutions in the company's ticketing system. You will also contribute to building and maintaining a knowledge base of common issues and their solutions, helping to improve overall customer self-sufficiency. The ideal candidate is a quick learner, enjoys helping others, and is passionate about technology. This remote role demands self-discipline, excellent time management skills, and a commitment to delivering outstanding support experiences. Responsibilities include:
- Providing first-level technical support to customers via phone, email, and chat.
- Diagnosing and resolving technical hardware and software issues.
- Guiding customers through problem-solving processes and step-by-step solutions.
- Escalating unresolved issues to appropriate internal teams.
- Documenting all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Assisting in the onboarding and training of new support team members.
- Gathering customer feedback and reporting recurring issues to product and development teams.
- Ensuring a high level of customer satisfaction through prompt and effective support.
- Staying updated with product changes and new technologies.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication, active listening, and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with helpdesk software and ticketing systems.
- A patient and empathetic approach to customer service.
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0
Senior Technical Support Engineer
46201 Indianapolis, Indiana
$80000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm in Indianapolis, Indiana , is seeking a highly skilled Senior Technical Support Engineer to join their dedicated customer service team. This role is integral to providing exceptional technical assistance and resolving complex issues for our diverse client base. You will be responsible for troubleshooting software and hardware problems, guiding users through intricate technical procedures, and ensuring timely resolution of support tickets. This position requires a deep understanding of our product suite and the ability to diagnose and fix issues ranging from basic usability problems to complex system integrations. You will collaborate with engineering and product development teams to identify recurring issues, provide feedback for product improvements, and contribute to the knowledge base. The Senior Technical Support Engineer will also play a key role in mentoring junior support staff, sharing best practices, and escalating critical issues appropriately. Responsibilities include managing support queues, documenting solutions, and contributing to the development of support documentation and user guides. The ideal candidate will possess excellent problem-solving skills, strong analytical abilities, and outstanding communication skills, both written and verbal. This role involves interacting with clients at various technical levels, requiring patience, clarity, and a customer-centric approach. We are looking for an individual who is proactive, can work effectively under pressure, and thrives in a fast-paced environment. This is a hybrid role, requiring a balance of remote work flexibility and on-site presence in our Indianapolis, Indiana office for team collaboration and critical issue resolution. A Bachelor's degree in Computer Science or a related field, along with 5+ years of experience in technical support, is required. Certifications in relevant technologies are a plus. This is an exciting opportunity to contribute to a leading technology company and grow your career in customer support.
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1
Senior Technical Support Engineer
46201 Indianapolis, Indiana
$80000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company specializing in innovative software solutions, is seeking a highly experienced and customer-focused Senior Technical Support Engineer. This pivotal role, with the option for remote work, will be instrumental in providing expert-level technical assistance and problem resolution to our diverse client base. You will serve as a primary point of contact for complex technical inquiries, diagnose and troubleshoot software issues, and ensure a high level of customer satisfaction. The ideal candidate possesses a deep understanding of software systems, excellent diagnostic skills, and a passion for helping users overcome technical challenges. Key responsibilities include managing support tickets, escalating unresolved issues to engineering teams, and contributing to the knowledge base with detailed technical documentation and solutions. You will also play a role in identifying trends in customer issues and providing feedback to product development teams to enhance product performance and usability. We are looking for a proactive problem-solver with a minimum of 5 years of experience in technical support, preferably within a software or IT services environment. Strong proficiency in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Experience with CRM systems and ticketing platforms (e.g., Zendesk, ServiceNow) is required. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. This is an exceptional opportunity to leverage your technical expertise to make a significant impact on customer success and contribute to the continuous improvement of our cutting-edge products. Join us and be a crucial part of our dedicated support team.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for software products.
- Diagnose and resolve complex technical issues reported by customers.
- Manage and prioritize incoming support tickets and service requests.
- Escalate unresolved issues to appropriate engineering and development teams.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Identify recurring technical problems and provide feedback for product improvement.
- Assist in the onboarding and training of new support team members.
- Monitor system performance and proactively address potential issues.
- Ensure timely and effective communication with customers throughout the support process.
- Contribute to a positive and efficient customer support experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support or helpdesk roles, preferably in software.
- Strong troubleshooting skills for operating systems (Windows, macOS, Linux) and common software.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent problem-solving, analytical, and diagnostic abilities.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and manage multiple priorities.
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2
Remote Technical Support Specialist
46201 Indianapolis, Indiana
$50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm specializing in innovative SaaS solutions, is seeking a highly proficient and empathetic Remote Technical Support Specialist to join their dedicated customer service team. This role is fully remote, allowing you to provide expert assistance to clients across various regions. You will be the primary point of contact for customers experiencing technical issues with our software products, diagnosing and resolving problems efficiently and effectively. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting software bugs; guiding users through product features and functionalities; and escalating complex issues to senior technical teams when necessary. You will maintain accurate records of customer interactions and technical solutions in our CRM system. A key aspect of this role involves proactive customer engagement, identifying potential issues, and contributing to our knowledge base with FAQs and troubleshooting guides. The ideal candidate possesses a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, with a minimum of 3 years of experience in technical support or a similar customer-facing IT role. Excellent communication skills, both written and verbal, are paramount, along with a patient and customer-centric attitude. Strong analytical and problem-solving abilities are essential, as is proficiency with ticketing systems and remote support tools. Familiarity with SaaS platforms, CRM software, and general networking concepts is required. A passion for technology and a commitment to providing exceptional customer service are critical for success in this fully remote position.
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3
Remote Technical Support Specialist
46204 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a forward-thinking technology company, is actively recruiting a skilled and empathetic Remote Technical Support Specialist to join their fully remote support team. This role is critical in providing timely and effective technical assistance to our diverse user base, ensuring a seamless user experience with our products and services. You will be responsible for diagnosing and resolving a wide range of technical issues across various platforms, offering clear and concise guidance to users of all technical proficiencies. Responsibilities include responding to support tickets, providing phone and chat support, troubleshooting software and hardware problems, escalating complex issues to higher-level support teams, and documenting solutions and troubleshooting steps. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities (both written and verbal), and a patient, customer-centric approach. A solid understanding of operating systems, network concepts, and common software applications is essential. Previous experience in a technical support role, preferably in a remote capacity, is highly desirable. Proficiency with ticketing systems and remote support tools is a significant advantage. A high school diploma or equivalent is required; an Associate's or Bachelor's degree in a related field is a plus. This position offers the autonomy and flexibility of working from home, contributing to a globally distributed team dedicated to exceptional customer service. The successful candidate will play a key role in maintaining customer satisfaction and loyalty, ensuring our users can effectively leverage our technology. This opportunity is perfect for a tech-savvy individual looking to grow their career in a supportive, remote-first environment, serving customers in Indianapolis, Indiana, US and across the country.
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4
Lead Technical Support Engineer
46201 Indianapolis, Indiana
$90000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Lead Technical Support Engineer to join their team in Indianapolis, Indiana . This role is crucial for providing expert-level technical assistance and troubleshooting for complex software and hardware issues. You will be the primary point of contact for escalated customer support cases, requiring deep product knowledge and analytical problem-solving abilities. Responsibilities include diagnosing and resolving intricate technical problems, developing and maintaining knowledge base articles, and creating technical documentation for both internal teams and customers. You will also mentor and guide junior support engineers, helping them to enhance their technical skills and case resolution efficiency. Collaborating closely with development and quality assurance teams is essential to identify product bugs, provide feedback, and contribute to product improvements. This role demands excellent communication skills, both written and verbal, to clearly explain technical solutions to non-technical users. Proactive monitoring of system performance and identification of potential issues before they impact customers is also a key expectation. The ideal candidate will have a strong background in IT support, system administration, or a related technical field, with a proven ability to handle high-pressure situations and deliver outstanding customer service. Experience with scripting or basic programming languages for automation is a significant advantage. This is an exciting opportunity to take a leadership role in a critical customer-facing function and contribute to the success of innovative technology solutions.
Responsibilities:
Responsibilities:
- Provide expert-level technical support for software and hardware products.
- Troubleshoot and resolve complex customer-reported issues.
- Manage and prioritize escalated support tickets.
- Develop and maintain a comprehensive knowledge base of technical solutions.
- Create and update technical documentation, user guides, and FAQs.
- Mentor and train junior technical support staff.
- Collaborate with development and QA teams to report and resolve product defects.
- Identify trends in customer issues and propose solutions for systemic improvements.
- Perform root cause analysis for recurring technical problems.
- Monitor system performance and proactively address potential issues.
- Contribute to the improvement of support processes and tools.
- Ensure timely and effective resolution of all support inquiries.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, helpdesk, or IT support roles.
- Proven experience with advanced troubleshooting of software and hardware issues.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent diagnostic and problem-solving skills.
- Outstanding written and verbal communication skills.
- Experience in a lead or senior support role is highly preferred.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Scripting or basic programming knowledge (e.g., Python, Bash) is a plus.
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5
Technical Support Engineer - Remote
46201 Indianapolis, Indiana
$75000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Engineer to join their remote team. In this role, you will be instrumental in providing advanced technical assistance and problem resolution for our diverse customer base. This is a fully remote position, requiring a self-starter with excellent troubleshooting capabilities and a strong commitment to customer satisfaction. You will analyze complex technical issues, document solutions, and collaborate with engineering teams to improve product reliability.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support and troubleshooting for software and hardware issues via phone, email, and remote access tools.
- Diagnose, replicate, and resolve complex technical problems reported by customers.
- Document technical solutions and create knowledge base articles to assist both customers and internal support staff.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed analysis and supporting documentation.
- Collaborate with product management and engineering teams to identify product defects and suggest improvements.
- Manage and prioritize incoming support requests to ensure timely resolution.
- Conduct remote training sessions for customers on product usage and troubleshooting techniques.
- Contribute to the continuous improvement of support processes and tools.
- Monitor system performance and identify potential issues proactively.
- Maintain a high level of customer satisfaction through effective problem-solving and clear communication.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in technical support or a similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proven ability to troubleshoot complex technical issues efficiently.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems.
- Ability to work independently in a remote environment and manage time effectively.
- Strong customer service orientation and a patient, empathetic demeanor.
- Proactive attitude towards learning new technologies and staying updated with product changes.
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6
Senior Technical Support Specialist
46204 Indianapolis, Indiana
$65000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their bustling operations in Indianapolis, Indiana, US . This role is crucial for maintaining the highest standards of customer satisfaction and technical assistance for our diverse client base. The ideal candidate will have extensive experience in troubleshooting complex technical issues across various hardware and software platforms. You will be the primary point of contact for escalated customer inquiries, providing expert guidance and resolution in a timely and efficient manner. This involves diagnosing intricate problems, meticulously documenting steps taken, and communicating technical information clearly to both technical and non-technical users. A significant part of this position includes developing and maintaining a comprehensive knowledge base of common issues and their solutions, as well as contributing to the training of junior support staff. You will also work closely with our product development and IT teams to identify recurring issues, provide feedback for product improvements, and test new software releases. The ability to remain calm and professional under pressure, coupled with exceptional empathy and communication skills, is paramount. This is an on-site role, offering a hands-on approach to problem-solving and team collaboration. Responsibilities include:
- Providing advanced technical support and troubleshooting for hardware, software, and network issues.
- Managing and resolving escalated customer support tickets promptly and effectively.
- Creating and updating technical documentation and knowledge base articles.
- Training and mentoring junior technical support staff.
- Collaborating with engineering and product teams to resolve complex issues and suggest improvements.
- Analyzing support trends to identify systemic problems and recommend solutions.
- Ensuring adherence to service level agreements (SLAs) and quality standards.
- Performing system diagnostics and maintenance as needed.
- Assisting with the deployment and configuration of new hardware and software.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 5+ years of experience in technical support or helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common applications.
- Strong knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts in simple terms.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
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7
Lead Technical Support Engineer
46204 Indianapolis, Indiana
$88000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer to manage and mentor a team of support professionals, while also providing advanced technical assistance to clients. This role requires a deep understanding of complex technical issues and the ability to troubleshoot and resolve them efficiently. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a passion for customer satisfaction. You will be responsible for overseeing the daily operations of the technical support team, ensuring timely and effective resolution of customer inquiries and issues. This includes assigning tickets, monitoring team performance, and identifying areas for improvement. As a lead, you will also handle escalated support requests, providing in-depth technical expertise and guidance. Developing and maintaining comprehensive knowledge base articles, troubleshooting guides, and support documentation will be a key responsibility. You will also play a vital role in training new support staff and providing ongoing professional development for the existing team. Collaboration with engineering and product development teams to identify recurring issues and drive product improvements will be essential. The ability to communicate technical information clearly to both technical and non-technical audiences is crucial. We are looking for a candidate who can maintain high levels of customer satisfaction by delivering exceptional support. Proactive engagement in identifying potential customer issues and implementing preventative solutions is highly valued.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support engineers.
- Provide advanced technical troubleshooting and support for complex customer issues.
- Develop and maintain technical documentation and knowledge base articles.
- Train and mentor junior support staff.
- Monitor team performance and identify areas for improvement.
- Handle escalated customer support requests and ensure timely resolution.
- Collaborate with product development and engineering teams to address recurring issues.
- Implement and improve support processes and procedures.
- Ensure high levels of customer satisfaction.
- Track and analyze support trends to identify potential product enhancements.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Expertise in troubleshooting operating systems, hardware, and software applications.
- Strong knowledge of networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Exceptional communication and customer service skills.
- Experience with ticketing systems and remote support tools.
- Ability to train and mentor team members effectively.
- Proficiency in documenting technical processes.
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8
Senior Technical Support Engineer - SaaS
46204 Indianapolis, Indiana
$95000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Technical Support Engineer with a strong background in Software as a Service (SaaS) platforms to join their growing support organization. This role is designed for an individual who thrives on solving complex technical challenges and is passionate about delivering exceptional customer experiences. You will be responsible for providing in-depth technical assistance to enterprise clients, troubleshooting issues related to our client's SaaS products, and working closely with engineering and product teams to drive product improvements. Key responsibilities include diagnosing and resolving intricate software bugs, analyzing system logs, and replicating customer environments to identify root causes. You will also play a crucial role in developing and maintaining technical documentation, knowledge base articles, and best practice guides to empower both customers and internal support staff. This position requires a proactive approach to customer support, including managing escalations, providing timely updates, and ensuring customer satisfaction throughout the resolution process. The ability to clearly communicate technical information to both technical and non-technical audiences is essential. As part of a remote-first team, you will be expected to manage your workload effectively, collaborate seamlessly with colleagues across different time zones, and maintain a high level of productivity from your home office. You will be a trusted advisor to our clients, helping them maximize the value they derive from our client's innovative solutions. A strong understanding of web technologies, databases, and common integration patterns is highly valued. Your expertise will be critical in maintaining our client's reputation for outstanding technical support.
Responsibilities:
Responsibilities:
- Provide advanced technical support for SaaS products via multiple channels (email, chat, phone).
- Diagnose and resolve complex software issues, including bugs and performance problems.
- Analyze system logs, error messages, and customer data to identify root causes.
- Escalate critical issues to engineering and product teams, advocating for customer needs.
- Develop and maintain technical documentation, FAQs, and knowledge base content.
- Create and deliver training materials for customers and internal teams.
- Collaborate with sales and customer success teams to ensure client retention.
- Identify trends and recurring issues, providing feedback for product improvement.
- Manage customer expectations and provide timely updates on issue resolution.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, preferably in a SaaS environment.
- Strong understanding of web technologies (HTML, CSS, JavaScript), APIs, and databases (SQL, NoSQL).
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and network protocols.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical, problem-solving, and debugging skills.
- Outstanding written and verbal communication abilities.
- Proven ability to manage multiple priorities and work effectively in a remote setting.
- Customer-focused mindset with a passion for delivering exceptional service.
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