97 IT Specialists jobs in Indianapolis

Description:
IT Service Operations IT Support Partner will provide tier II level IT partnership for internal our clients employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.
Support will be provided as during normal business hours, as well as occasional after-hours support.
Responsibilities:
- Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.
Skills
Technical support, Customer service
Additional Skills & Qualifications
This person will have the expectation of being onsite 100% of the time. Customer Service Skill is a must as the primary responsibility of this job will be to work with end users on their Support and Refresh of their devices which happens once every 3 years across 40,000+ total users for the company and 900 users specific to this site with multiple buildings, including production in Noblesville, Indiana.
Experience in Production Environments is a plus. This site is hybrid Corporate and Production
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Noblesville,IN.
Application Deadline
This position is anticipated to close on Sep 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About LILT

AI is changing how the world communicates - and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone , regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 -guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI.

Where You'll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.

Authorization to work in the U.S. is a precondition of employment.

What you'll do

We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.

It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!

Responsibilities:

• Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.
• Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
• Analyse customer data including log files, stack traces, browser traces and thread dumps.
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
• Author knowledge base articles and drive internal knowledge-sharing initiatives.
• Be prepared to work in a 24x5 shift environment

Who you are:

• You are creative, courageous and have strong problem-solving capabilities
• You can adapt to change quickly, while dealing with many varied technical support requests and challenges
• You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You've had exposure to uncertain situations and show a history of dealing with ambiguity successfully
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Skills and Experience:

• Excellent customer service and problem solving skills
• Ability to quickly diagnose, multi-task and resolve customer issues
• Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
• Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
• Must be able to work independently and as a member of a team
• STEM degree preferred but not required
• Experience with a monitoring tool like Datadog is required
• Experience within the localization industry and multiple languages is a plus
• Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years

• SQL/Relational Databases - minimum 2-5 years
• Linux environment and kernel - minimum 2-5 years
• Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning.

Our Tech

What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

LILT in the News

• Featured in The Software Report's Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List.
• LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
**I. Job Summary**
Under general supervision, configures and installs moderately complex software for IT users desktops and mobile devices. Provides intermediate technical support (through Tier 2) for software and hardware of end-user computing. Provides troubleshooting to readily identify problems and/or technical issues and escalates to appropriate staff for resolution.
**II. Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
+ Processes more complex help desk tickets passed on from ITSC. Provides moderately-complex functional support of applications, isolates issues and distributes ticket to the appropriate team for resolution.
+ Isolates higher level issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure point.
+ Creates DB scripts to correct invalid data within the database.
+ Facilitates the resolution of tickets passed on to any Tier 3 support group, working with external vendors as needed.
+ Creates and updates Support and User Guides.
+ Delivers post-development support (including client installations).
+ Provides management ticket reports, Pareto Report, and various others.
+ Contributes in creation and modification of system or application monitors.
**III. Supervisory Responsibilities**
This job has no supervisory duties.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor's Degree (accredited) in Computer Science, MIS, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
Experience: Three years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
+ Preferred: Microsoft Certifications
C. Other Knowledge, Skills or Abilities Required
Intermediate knowledge or skills in one or more of the following is required:
+ SQL queries and scripting.
+ Document user, support and maintenance procedures.
+ Document standardized communications to users and management.
+ Customer service skills including conflict resolution.
+ Effectively communicate with staff, management, end users, and other customers.
+ Ability to conceptualize end user steps and processes to readily identify the issue/problem.
+ Troubleshooting PC problems and issues.
+ Problem solving and analytical skills.
+ Trains less experienced end users and staff in resolving more complicated PC technical issues and processes.
+ General knowledge of PC systems, hardware and software.
+ Knowledge of Software functionality.
D. Other Knowledge, Skills or Abilities that Contribute to Success
May require advanced skills in one or more of the following:
+ Various databases, applications, and technologies including but not limited to: Okta, Active Directory, Intune, SCCM, ServiceNow, Aternity, Pxeboots
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or landfill/outdoor.
**Benefits**
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Our client is seeking an experienced Senior Technical Support Specialist to provide expert-level assistance to their customer base in Indianapolis, Indiana, US . This is an on-site position dedicated to delivering exceptional customer service and resolving complex technical issues. The Senior Technical Support Specialist will handle escalated support requests, diagnose and troubleshoot hardware, software, and network problems, and provide clear, concise solutions to end-users. You will also be responsible for creating and updating knowledge base articles, training junior support staff, and identifying trends in support issues to recommend product or service improvements. Key responsibilities include in-depth problem analysis, remote desktop support, managing support tickets efficiently, and ensuring customer satisfaction through timely and effective resolutions. The ideal candidate will possess a deep understanding of operating systems (Windows, macOS), common business applications, and networking fundamentals. A minimum of 5 years of experience in a technical support role, with a proven ability to resolve complex issues, is required. Strong analytical, problem-solving, and interpersonal skills are essential, as is the ability to explain technical concepts to non-technical users. Certifications like CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a stable environment for a dedicated support professional looking to leverage their expertise and advance their career within a supportive team in Indianapolis.

Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12.  Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy.  In the school year, 41 Connections Academy virtual public schools will operate in 31 states and expect to serve nearly 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S. 

The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs.  The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the K-12 education community including online courses, a program for homebound students, a digital learning platform, and more.  Hundreds of schools, school districts, state departments of education and other educational institutions, serving tens of thousands of students throughout the U.S. and beyond, are already utilizing Connections Learning products and services.

Position Summary :

Family Technical Support will work remotely as part of our contact center primarily providing technical support services to students and caretakers as they set up and use our technology to learn at a distance from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and broadband network issues.

Family Technical Support Analyst Responsibilities :

• Troubleshoot and resolve software, hardware, printer, and broadband network issues by actively listening to the caller and asking appropriate questions to build a solution

• Troubleshoot LMS (online school) issues (Internet/application issues)

• Log all calls in call tracking system, creating detailed, accurate entries

• Escalate calls when necessary, according to guidelines

• Remote into callers’ computers when necessary, using the appropriate department tech support processes

• Define and feedback/recap user problems while providing a detailed solution to resolve each issue

• Proactively follow-up (outbound) with callers (in between inbound calls) to verify that problems were resolved

• Respond to voicemails and Webmails, and create trouble tickets as necessary

• Maintain a current level of understanding of the details of home networking, high-speed Internet, and application functionality

• Act as liaison for web-based application problems between users and developers

• Assist in the collection of data for identifying user requirements that may result in future system development or training

• Keep current with development of new system features

• Work with manager to implement products and processes to increase Family Technical Support team efficiencies and quality

• Perform other duties as assigned

Customer Connections Support Responsibilities :

• Handle inbound calls professionally, accurately, consistently, and efficiently

• Facilitate the enrollment process by answering general pre-enrollment questions and encouraging families to enroll

• Identify families who may need additional support through the enrollment process and transfer to an enrollment counselor

• Provide administrative support for the “end of year” school returns process

• Perform triage on inbound calls to the main number and transfer to the appropriate staff

• Respond to inbound emails, voicemails, and WebMails

• Place outbound calls on demand for marketing, enrollment, and other departments as appropriate

• Provide training support by nesting with new agents and answering questions as a “rover” in the Training Facility

• Act as a subject matter expert and peer mentor for the team as appropriate

• Other duties as assigned

Requirements :

• Exceptional phone manners and customer service skills

• Outstanding written and verbal communications skills

• Exceptional interpersonal skills and proven positive attitude

• Highly detailed oriented

• Proven problem-solving methodology

• Outstanding resourcefulness and creativity in providing timely service to callers

• Demonstrated ability to learn and apply large amounts of detailed information rapidly

• Proven ability to multitask in a fast-paced environment

• Excellent organizational and time management skills, including the ability to work within a highly structured schedule with strict policies around time off and attendance

• Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner

• Prior technical contact center / Help Desk experience required

• Strong working knowledge of the Application Service Provider (ASP) model, Windows 10 and above, Office 2010 and later, including Word, Excel, PowerPoint, Chrome, Firefox, Edge, and Safari, and the Google Office Suite

• Mac and/or Chromebook experience a plus

• Strong remote troubleshooting and working knowledge of ISP’s, high speed connections (DSL/Cable-Modem) and TCP/IP

• Strong remote troubleshooting and working knowledge of home networking/devices and wireless devices

• Ability to make quick and clear decisions in accordance with company policy

• Demonstrated ability to organize, prioritize and multitask while managing users’ expectations

• College degree preferred

• CompTIA A+, and CompTIA N+ a plus

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

Minimum full-time salary range is between $20 - $22 an hour

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through September 12, 2025 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job: Infrastructure and Cloud Operations

Job Family: TECHNOLOGY

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 20912

#location

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.Job Description

Reporting to a Technical Support Team Lead or Manager, Technical Support Analyst ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for YOU!

About the Position

What will you get to do

• Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.

• Research, collaborate and troubleshoot MSI products over the phone and digital mediums.

• Think outside of the box and come up with creative solutions.

• Lead with empathy, take complete ownership and show urgency when resolving technical issues.

• Concisely document software, hardware, and network information in a case management system.

• Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations.

• Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.

• Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.

Education / Experience

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 4-5 years of relevant experience, additional prior vocational or technical education will be considered an asset.

• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.

• Prior contact center experience in a technical support environment is considered an asset.

• Experience working in environments using the KCS Methodology is considered an asset.

Essential Skills

• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders

• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.

• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$41,700- $66,700

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience

• Must be able to obtain background clearance as required by government customer

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

**Location:**
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$106.2K - $124.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow.
As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.
**What You Will Do:**
+ Working with customers to resolve a wide range of issues with their Confluent deployments
+ Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
+ Communicating with our core engineering team to provide real-time product feedback from the field
+ Improving product documentation and authoring knowledge base articles and runbooks
+ Continuously enhance personal and team knowledge of Apache Kafka and associated products
**What You Will Bring:**
+ Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.
+ Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53.
+ Hands-on experience with Ansible, Terraform or any other Infrastructure as Code(IaC) tools.
+ Or you have experience with Kubernetes management or application deployment on K8s.
+ Knowledge of SSL/TLS and hands on troubleshooting experience.
+ Knowledge of various authentication techniques (basic, token, OAuth, SSO).
+ Knowledge of Authorization concepts (ACLs and RBAC).
+ Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
+ A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
+ Experience diagnosing, reproducing, and resolving customer issues.
+ Desire to make customers successful through direct interaction.
+ Looking for candidates sitting in EST or CST time zones to support clients
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the primary technical expert and strategic partner for our clients during their platform migration and ongoing support journey. This role combines deep technical expertise with exceptional client relationship management, working at the intersection of implementation, product development, and customer success. The ideal candidate will be responsible for ensuring exceptional customer service delivery, driving technical support excellence, and continuously improving our support processes while maintaining strong partnerships with our implementation and product teams. This position requires experience in complex technical implementations, client project management, and a proven track record of managing customer relationships through significant technology transitions.
**Act as the primary technical advisor for clients, guiding them through onboarding, optimization, and feature adoption with deep platform expertise.**
**Design and execute support strategies that enhance client & end user satisfaction, reduce churn, and promote platform engagement.**
**Establish and monitor SLAs and KPIs, analyze support metrics, and implement data-driven improvements to ensure high-quality service delivery; be prepared to report on these.**
**Lead root cause analyses for complex issues, manage escalations, and implement preventive measures to improve platform stability.**
**Partner closely with internal stakeholders (implementation, product, engineering, sales) to align support operations with business goals and product evolution, including coordination of emergency response efforts for critical issues.**
**Represent and advocate for client needs in product discussions, offering feedback on usability, features, and enhancements.**
**Develop support documentation and training programs in alignment with internal stakeholders to empower internal teams and client technical staff.**
**Oversee technical aspects of client migrations, including planning, risk management, and post-migration optimization.**
**Conduct regular health checks, post-migration reviews, and outreach to measure and act on platform performance metrics and foster long-term client relationships.**
**Drive support process innovation based on client feedback, escalation trends, and evolving platform capabilities.**
**Salary Range: 95K- 100K**
**EDUCATION:**
**Bachelor's degree in Computer Science, Information Technology, Business Administration, or related technical field, or equivalent professional experience**
**EXPERIENCE:**
**Minimum 5+ years of proven experience in technical support, customer success, or client-facing technical roles**
**3+ years of hands-on experience working with software implementations, system integrations, and client project delivery**
**2+ years of project management experience with demonstrated ability to manage multiple concurrent client projects**
**Experience with data analysis tools and ability to create meaningful reports and dashboards**
**Experience with enterprise software platforms and complex technical integrations**
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
**Customer-centric mindset with passion for delivering exceptional service**
**Exceptional communication and interpersonal skills with ability to translate complex technical concepts to non-technical stakeholders**
**Strong analytical and problem-solving abilities with attention to detail and systematic approach to issue resolution**
**Demonstrated leadership skills with experience mentoring team members and driving process improvements**
**Understanding of data privacy and security compliance requirements (FERPA, SOX, etc.)**
**Familiarity with agile methodologies and DevOps practices**
**Proficiency with support and project management software including ticketing systems, CRM platforms, and collaboration tools**
**Strong technical aptitude with ability to quickly learn new platforms, APIs, and integration technologies**
**Understanding of web technologies, databases, and cloud-based platforms**
**Proven ability to work effectively in fast-paced, dynamic environments while managing competing priorities**
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
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Our client is seeking a motivated and technically adept Technical Support Specialist to provide exceptional remote support for their network infrastructure. This role is crucial for ensuring the seamless operation of their IT systems and delivering outstanding service to internal users and external clients. As a fully remote employee, you will be the first line of defense for technical issues, diagnosing and resolving problems related to hardware, software, and network connectivity. Your responsibilities will include responding to support tickets, providing clear and concise guidance via phone, email, and chat, and escalating complex issues to senior technical staff when necessary. You will also be involved in documenting support procedures, maintaining knowledge bases, and proactively identifying potential system improvements. The ideal candidate will possess a strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs), operating systems (Windows, macOS, Linux), and common business applications. Excellent troubleshooting methodology, customer service skills, and the ability to remain calm under pressure are essential. Experience with ticketing systems and remote support tools is a must. You should be a self-starter, able to manage your workload efficiently in a remote setting, and eager to learn and adapt to new technologies.
Responsibilities:

• Respond to and resolve technical support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems and peripherals.
• Provide clear and concise instructions to users for resolving technical problems.
• Escalate unresolved issues to appropriate senior technical personnel.
• Document technical solutions and create knowledge base articles.
• Maintain inventory of IT equipment and software licenses.
• Assist with user account management and access control.
• Proactively identify opportunities to improve IT support processes and user experience.
• Stay current with technology trends and best practices in technical support.

Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Solid understanding of networking protocols and troubleshooting.
• Proficiency with Windows and macOS operating systems.
• Experience with common business applications (e.g., Microsoft Office Suite, G Suite).
• Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote environment.

This remote position offers a great opportunity to develop your IT career while enjoying the flexibility of working from home. Join a supportive team dedicated to providing top-tier technical assistance.