What Jobs are available for IT Specialists in Jacksonville?
Showing 73 IT Specialists jobs in Jacksonville
Technical Support Specialist
32202 Jacksonville, Florida
$55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote helpdesk team. In this role, you will be the first point of contact for customers seeking technical assistance with our client's diverse range of products and services. Your primary responsibility will be to provide timely, accurate, and empathetic support to resolve customer issues efficiently. This includes troubleshooting hardware and software problems, guiding users through step-by-step solutions, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. The ideal candidate will possess excellent communication and active listening skills, with a patient and professional demeanor. A strong understanding of common operating systems (Windows, macOS), networking fundamentals, and general IT troubleshooting techniques is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. You should be adept at explaining technical concepts in clear, easy-to-understand language for non-technical users. As this is a fully remote position, you must be a self-starter, highly organized, and able to manage your time effectively in a home-based work environment. Reliable internet connectivity and a dedicated workspace are required. You will need to collaborate effectively with team members and other departments through virtual communication channels. We are looking for individuals who are passionate about providing exceptional customer service and possess a genuine desire to help others solve their technical challenges. This is a great opportunity to build your career in technical support within a supportive and flexible remote setting. Our client values excellent problem-solving skills and a commitment to customer satisfaction. If you thrive on helping people and possess strong technical aptitude, we encourage you to apply.
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0
Technical Support Lead
32202 Jacksonville, Florida
$85000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology services provider, is seeking an experienced and motivated Technical Support Lead to manage their customer service and helpdesk operations. This hybrid role, serving the Jacksonville, Florida, US area, requires a blend of technical expertise, leadership skills, and a commitment to exceptional customer experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor a team of IT support specialists, ensuring high-quality service delivery.
- Oversee the daily operations of the helpdesk, including ticket management, incident resolution, and escalation procedures.
- Develop and implement IT support policies, procedures, and best practices.
- Ensure timely and effective resolution of customer technical issues across various platforms and applications.
- Manage the IT asset inventory and software licensing.
- Conduct regular performance reviews and provide ongoing training and development for the support team.
- Collaborate with IT infrastructure and development teams to resolve complex technical problems.
- Monitor system performance and identify potential issues before they impact users.
- Maintain and update the knowledge base with troubleshooting guides and solutions.
- Contribute to the continuous improvement of IT support processes and tools.
- Act as a point of escalation for critical customer issues.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to manage and motivate a team.
- Familiarity with cloud platforms (AWS, Azure) is a plus.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are desirable.
- Ability to diagnose and resolve technical issues efficiently.
- Experience working in a hybrid model, balancing remote and in-office collaboration.
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1
Technical Support Manager
32201 Jacksonville, Florida
$70000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a results-oriented and customer-focused Technical Support Manager to lead their dedicated support team. This is a fully remote position, responsible for ensuring our customers receive prompt, effective, and high-quality technical assistance. You will manage the daily operations of the support desk, mentor and develop support staff, and implement strategies to improve customer satisfaction and operational efficiency. The ideal candidate will have a strong background in technical support, excellent leadership abilities, and a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Oversee the daily operations of the technical support team, ensuring timely and effective resolution of customer issues.
- Develop, implement, and refine support processes and procedures to enhance efficiency and customer satisfaction.
- Manage, train, coach, and mentor technical support representatives, fostering a high-performance culture.
- Monitor support queues and key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores.
- Act as a point of escalation for complex customer issues, providing advanced troubleshooting and problem-solving.
- Collaborate with other departments, including product development and quality assurance, to identify and address product issues and trends.
- Develop and maintain comprehensive support documentation, knowledge base articles, and training materials.
- Recruit and onboard new support staff, ensuring they are well-equipped to handle customer inquiries.
- Analyze support data to identify areas for improvement and implement proactive solutions.
- Ensure all customer interactions are handled with professionalism, empathy, and a focus on first-contact resolution.
- Manage and optimize the use of support tools and technologies, such as CRM and ticketing systems.
- Stay up-to-date with product updates and new releases to provide accurate technical guidance.
- Contribute to strategic planning for the support department, aligning goals with overall business objectives.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Champion a customer-centric approach throughout the support team.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role.
- Proven experience managing and developing a remote support team.
- Strong understanding of IT systems, software applications, and troubleshooting methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to analyze data and implement process improvements.
- Proficiency in using help desk software, CRM systems, and other support tools.
- Ability to remain calm and effective under pressure, managing multiple priorities simultaneously.
- A customer-first mindset with a passion for problem-solving.
- Experience in creating and maintaining knowledge base content.
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2
Senior Technical Support Engineer
32201 Jacksonville, Florida
$85000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider in Jacksonville, Florida, US , is seeking a highly skilled and customer-focused Senior Technical Support Engineer. This role is essential for providing expert-level technical assistance and problem resolution to our diverse client base, ensuring maximum system uptime and customer satisfaction. You will be responsible for troubleshooting complex technical issues related to our software and hardware products, escalating unresolved problems to engineering teams, and documenting solutions. The ideal candidate will possess a deep understanding of network infrastructure, operating systems, cloud computing, and our specific product suite. You will engage directly with customers through various channels, including phone, email, and chat, providing clear, concise, and effective support. This position requires strong analytical and diagnostic skills, coupled with excellent communication and interpersonal abilities. You will also play a key role in developing and maintaining our knowledge base, creating documentation, and contributing to the training of junior support staff. We are looking for an individual who is proactive, resourceful, and dedicated to delivering an exceptional support experience. The ability to manage multiple priorities, work under pressure, and maintain a calm and professional demeanor in challenging situations is crucial. This is an excellent opportunity to join a growing company and make a significant impact on customer success. If you have a passion for technology and a commitment to helping others solve their technical challenges, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for software and hardware issues.
- Diagnose and resolve complex system and application problems.
- Communicate effectively with customers to understand issues and provide solutions.
- Escalate critical issues to engineering and product development teams.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Train and mentor junior technical support team members.
- Monitor system performance and proactively identify potential issues.
- Manage customer support cases efficiently and ensure timely resolution.
- Contribute to the continuous improvement of support processes and tools.
- Identify recurring issues and provide feedback to product management for future enhancements.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a related IT role.
- In-depth knowledge of operating systems (Windows, Linux, macOS), networking protocols, and cloud platforms (AWS, Azure, GCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Strong diagnostic and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-centric approach with a passion for problem-solving.
- Ability to work independently and manage time effectively.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
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3
Remote Technical Support Specialist
32202 Jacksonville, Florida
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Technical Support Specialist to provide exceptional customer service and technical assistance. In this fully remote role, you will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary focus will be to troubleshoot issues, provide clear and concise solutions, and ensure a high level of customer satisfaction. You will leverage various communication channels, including phone, email, and chat, to support our diverse user base. This position operates in a remote-first environment, emphasizing flexibility and autonomy while maintaining rigorous service standards.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a growing team and contribute to customer success from the comfort of your own home. Our client values continuous learning and provides extensive training to ensure you are equipped to handle any technical challenge. Become an essential part of our **Customer Service & Helpdesk** support network, working remotely from **Jacksonville, Florida, US**, or anywhere within the US.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions and provide clear instructions.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate complex technical issues to the appropriate teams when necessary.
- Maintain a deep understanding of our products and services to provide effective support.
- Identify recurring issues and provide feedback for product improvement.
- Contribute to the knowledge base by creating and updating support articles.
- Adhere to service level agreements (SLAs) and customer support metrics.
- Proactively seek opportunities to enhance the customer support experience.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 2+ years of experience in technical support or customer service role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication, listening, and interpersonal skills.
- Ability to explain technical information in an understandable manner to non-technical users.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Self-motivated and able to work independently in a remote setting.
- Strong time management and organizational skills.
- A passion for helping customers and resolving their technical challenges.
This is an exciting opportunity to join a growing team and contribute to customer success from the comfort of your own home. Our client values continuous learning and provides extensive training to ensure you are equipped to handle any technical challenge. Become an essential part of our **Customer Service & Helpdesk** support network, working remotely from **Jacksonville, Florida, US**, or anywhere within the US.
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4
Remote Technical Support Specialist
32201 Jacksonville, Florida
$55000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Remote Technical Support Specialist to provide exceptional assistance to their global user base. In this fully remote role, you will be the primary point of contact for resolving technical issues, guiding users through troubleshooting steps, and ensuring a seamless experience with our client's innovative products and services. You will work independently from your home office, leveraging your expertise to diagnose and resolve a wide range of hardware, software, and network-related problems. Key responsibilities include: responding to customer inquiries via phone, email, and chat with promptness and professionalism; meticulously documenting all customer interactions and technical issues in a CRM system; accurately diagnosing and troubleshooting technical problems, escalating complex issues to senior support tiers when necessary; providing clear and concise instructions to users to resolve their issues effectively; creating and updating knowledge base articles to empower users and support team members; contributing to the improvement of support processes and product usability based on customer feedback; maintaining a high level of customer satisfaction by demonstrating empathy, patience, and technical proficiency; participating in remote team meetings and training sessions to stay updated on product developments and support best practices; adhering to service level agreements (SLAs) to ensure timely resolution of support requests; and actively seeking opportunities to enhance your technical knowledge and problem-solving skills. This role requires a self-motivated individual with excellent communication abilities and a passion for helping others. The ability to work autonomously and manage your time effectively in a remote setting is paramount. You will be provided with the necessary tools and resources to succeed in this position, fostering a collaborative and supportive virtual work environment. Join us and be a vital part of delivering outstanding technical support from anywhere.
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5
Senior Technical Support Engineer
32202 Jacksonville, Florida
$90000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their growing customer support team in Jacksonville, Florida . This hybrid role is crucial for providing advanced technical assistance to enterprise clients, resolving complex hardware and software issues, and ensuring customer satisfaction. You will act as a subject matter expert, troubleshooting intricate problems, documenting solutions, and collaborating with engineering and product teams to improve product stability and user experience. The ideal candidate will have a strong background in IT support, network infrastructure, and a deep understanding of enterprise-level software solutions. Excellent communication, problem-solving, and diagnostic skills are paramount.
Key responsibilities include:
Key responsibilities include:
- Providing tier-3 technical support for complex customer issues, including in-depth troubleshooting of hardware, software, and network problems.
- Analyzing root causes of recurring issues and developing long-term solutions.
- Creating and maintaining comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Collaborating closely with development, QA, and product management teams to report bugs, provide feedback, and advocate for customer needs.
- Mentoring and training junior support staff, sharing technical expertise and best practices.
- Participating in on-call rotation to provide emergency support outside of regular business hours.
- Escalating critical issues to appropriate internal teams and ensuring timely resolution.
- Monitoring system performance and proactively identifying potential issues.
- Conducting remote support sessions and providing clear, concise instructions to clients.
- Developing and delivering technical training materials for both internal teams and external customers.
- Contributing to the continuous improvement of support processes and tools.
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6
Senior Technical Support Engineer (Remote)
32201 Jacksonville, Florida
$95000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading SaaS provider in the enterprise software space, is seeking a highly motivated and experienced Senior Technical Support Engineer to join our fully remote support team. In this critical role, you will be the primary point of contact for our enterprise clients, providing advanced technical assistance, troubleshooting complex issues, and ensuring customer satisfaction. You will work closely with our engineering and product teams to identify and resolve product bugs, contribute to knowledge base articles, and advocate for customer needs. The ideal candidate possesses exceptional problem-solving skills, a deep understanding of software systems, and a passion for delivering outstanding customer service in a remote-first environment.
Responsibilities:
Qualifications:
This is an exceptional opportunity to join a growing company and contribute to a positive and supportive remote work culture. If you are passionate about technology and customer success, apply today!
Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise-level clients via phone, email, and chat.
- Diagnose, document, and resolve complex software issues, including integration challenges and performance problems.
- Collaborate with development and QA teams to escalate, track, and verify bug fixes.
- Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and best practice articles.
- Proactively identify potential customer issues and provide guidance on system optimization and configuration.
- Conduct remote training sessions for clients on product features and best practices.
- Manage customer escalations and ensure timely resolution of critical incidents.
- Contribute to the continuous improvement of support processes and tools.
- Analyze support trends to identify recurring issues and provide feedback to product management.
- Maintain a high level of customer satisfaction through professional and efficient service.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- In-depth knowledge of enterprise software, SaaS products, and cloud computing environments.
- Strong understanding of operating systems (Windows, Linux), networking concepts, and common IT infrastructure.
- Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
- Excellent analytical, problem-solving, and diagnostic skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to adapt quickly to new technologies and products.
- Candidates must be legally authorized to work in the US without sponsorship.
This is an exceptional opportunity to join a growing company and contribute to a positive and supportive remote work culture. If you are passionate about technology and customer success, apply today!
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7
Tier 2 Technical Support Specialist
32207 Jacksonville, Florida
$50000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly proficient and customer-focused Tier 2 Technical Support Specialist to join their dedicated support team in Jacksonville, Florida, US . This is an on-site role where you will be the primary point of contact for resolving complex technical issues escalated from Tier 1 support. Your expertise will be crucial in ensuring customer satisfaction and maintaining the smooth operation of our client's technological infrastructure.
Responsibilities:
Responsibilities:
- Respond to and resolve escalated customer technical issues via phone, email, and chat in a timely and efficient manner.
- Diagnose and troubleshoot complex hardware, software, and network problems.
- Provide clear and concise technical guidance and solutions to end-users.
- Document all troubleshooting steps, resolutions, and customer interactions in the ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed problem descriptions.
- Collaborate with other support tiers to share knowledge and improve overall support quality.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the training of Tier 1 support staff on common issues and resolutions.
- Identify recurring technical problems and provide feedback for product or system improvements.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in technical support, with at least 1 year in a Tier 2 or equivalent role.
- Strong understanding of operating systems (Windows, macOS, Linux), hardware troubleshooting, and common software applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP) and basic network device configuration.
- Familiarity with scripting languages (e.g., PowerShell, Bash) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Ability to work effectively under pressure and manage multiple priorities.
- Must be able to work on-site in Jacksonville, Florida.
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8
Senior Technical Support Specialist - Remote
32207 Jacksonville, Florida
$75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a global leader in SaaS solutions, is expanding its highly successful remote support team and is looking for a dedicated Senior Technical Support Specialist to join them. This is a fully remote position, offering the flexibility to work from anywhere within the US. You will be a critical point of contact for our valued customers, providing advanced troubleshooting and technical assistance for our sophisticated software products. This role is ideal for an experienced support professional who excels at problem-solving, communication, and delivering exceptional customer experiences in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat, resolving complex software-related issues.
- Diagnose and troubleshoot software defects, configuration problems, and integration challenges.
- Escalate unresolved issues to engineering and product teams, providing detailed diagnostic information and clear problem descriptions.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams for product improvement.
- Onboard new customers and provide advanced training on product features and best practices.
- Manage customer relationships, ensuring high levels of satisfaction and retention.
- Participate in the evaluation and implementation of new support tools and technologies.
- Mentor and guide junior support specialists, sharing knowledge and best practices.
- Contribute to the continuous improvement of support processes and workflows.
- Proactively monitor system performance and customer environments to anticipate potential issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, preferably in a SaaS environment.
- Proven ability to troubleshoot and resolve complex software issues across various operating systems and platforms.
- Excellent communication, empathy, and active listening skills.
- Strong understanding of databases, APIs, and web technologies.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently, manage time effectively, and thrive in a remote work setting.
- Proficiency in scripting languages (e.g., Python, JavaScript) is a plus.
- Experience supporting enterprise-level software solutions.
- Customer-centric mindset with a passion for problem-solving and user success.
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