76 IT Specialists jobs in Jacksonville
Technical Support Specialist
Posted 17 days ago
Job Viewed
Job Description
As a Technical Support Specialist, you will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding users through step-by-step solutions. Your tasks will involve understanding the client's problem, replicating it where possible, and leveraging your knowledge base and troubleshooting skills to provide effective resolutions. This role requires excellent communication skills to explain technical concepts clearly to non-technical users, patience, and a strong problem-solving mindset. You will contribute to the knowledge base, escalate complex issues to senior support or development teams, and ensure all interactions are documented accurately. The ideal candidate will be detail-oriented, empathetic, and possess a genuine desire to help others.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat for our client's software products.
- Diagnose and troubleshoot software and occasional hardware issues, guiding users through resolutions or escalating as necessary.
- Document all customer interactions, technical issues, and resolutions accurately in the helpdesk ticketing system.
- Research, reproduce, and identify solutions to common and complex technical problems.
- Collaborate with senior support specialists, development teams, and product managers to resolve escalated issues.
- Contribute to the creation and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and technical articles.
- Educate customers on product features and best practices to optimize their usage.
- Monitor system performance and proactively identify potential issues before they impact users.
- Stay up-to-date with product updates, new features, and changes in the technical landscape.
- Ensure a high level of customer satisfaction through professional and courteous service.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred. Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a strong plus.
- Minimum of 1-3 years of experience in a technical support, helpdesk, or customer service role, preferably supporting software applications.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
- Proven problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Patience, empathy, and a strong customer service orientation.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- A proactive attitude and willingness to learn new technologies and processes.
- Ability to manage multiple tasks and prioritize effectively.
Our client offers a competitive salary, comprehensive benefits package, and opportunities for career advancement within a dynamic tech company. If you are a dedicated Technical Support Specialist ready to provide outstanding customer service, we encourage you to apply!
Senior Technical Support Analyst
Posted 4 days ago
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Job Description
Job DescriptionJob Description
Job Title : Senior Technical Support Analyst
Industry : Infrastructure and Logistics
Location : Jacksonville, FL (hybrid onsite/remote)
Social media: LinkedIn / Facebook
About Enstructure:
Enstructure LLC is a logistics infrastructure company with corporate offices in Wellesley, Massachusetts, and New York City. Enstructure owns and operates an integrated network of dry bulk, liquid bulk, and breakbulk terminals throughout the United States. Founded in 2016, Enstructure provides port logistics, warehousing, and transportation services to some of the world’s largest companies. For more information on Enstructure, please visit or refer to the social media links above.
About the Senior Support Analyst Responsibilities:
- Resolves employee-initiated technical issues
- Installs, modifies, and makes minor repairs to computer hardware and software
- Actively manages the Trouble Ticketing System so that the open ticket list is accurate and current
- Executes daily tasks while maintaining the Service Level Agreements (SLA’s) established for our Helpdesk respond/restore/resolve metrics
- Participate in the procurement planning process for employee hardware, including personal computers (PCs), monitors, docking stations, and Wi-Fi hotspots.
- Provide on-site support for end-user systems, including desktops, laptops, and printers.
- Consult users to determine their appropriate hardware and software needs.
- Install, configure, and repair users’ VoIP and mobile phones.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and software.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Manages the server and PC patching process
- Support Infrastructure Team’s network components, including firewalls, switches, wireless access points, and VPN.
- Carries out software, network, and database performance tuning.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
- Other duties as assigned
Technical Support Specialist Qualifications/Skills:
- 5+ years working as a Tech Support Analyst or Help Desk Support Analyst
- Excellent problem-solving and troubleshooting skills.
- Thorough knowledge of Windows 11 and Active Directory.
- Experience with Single Sign-on technologies, e.g., SAML.
- Experience with SQL Server is a plus
- Experience using and managing trouble ticketing systems such as ConnectWise
- Experience using an RMM tool such as NinjaOne
- Experience using various security camera systems.
- Familiarity with Microsoft 365 administration, including Entra AD, Exchange Online, and Teams.
- Strong troubleshooting skills and ability to support end-users in a professional, timely manner
- Experience with TOS’s (Terminal Operating Systems) such as Master Terminal or N4 a plus.
- Ability to effectively communicate technical information to non-technical employees.
- Ability to work flexible hours
- Excellent interpersonal skills
- A process improvement mindset.
- Customer-service focus.
Education, Experience, & Licensing Requirements:
- Associate’s degree or above in computer science, information systems, or related field
Technical Support Engineer (Manufacturing)
Posted 15 days ago
Job Viewed
Job Description
The Technical Support Engineer serves as a critical technical resource responsible for optimizing manufacturing operations through advanced troubleshooting, equipment maintenance, and process improvement initiatives. This role combines hands-on technical expertise with leadership responsibilities to ensure maximum equipment uptime, operational efficiency, and safety compliance across all manufacturing lines.
Key Responsibilities
- Lead complex troubleshooting and root cause analysis for production equipment failures and process deviations
- Design, implement, and oversee preventive and predictive maintenance programs to minimize unplanned downtime
- Conduct Factory Acceptance Testing (FAT) for new equipment installations and modifications
- Develop and execute comprehensive installation, commissioning, and validation plans for manufacturing equipment
- Analyze equipment performance data and implement efficiency improvements to optimize OEE (Overall Equipment Effectiveness)
- Create technical drawings, schematics, and documentation using AutoCAD and other engineering software
- Collaborate with engineering teams on equipment modifications and process improvements
- Evaluate and recommend equipment upgrades, replacements, and new technology implementations
- Provide technical mentorship and training to maintenance technicians, operators, and cross-functional teams
- Coordinate with Central Spare Parts (CSP) department on parts inventory optimization and technical updates
- Ensure all work adheres to OSHA, company safety standards, and industry best practices
- Maintain compliance with regulatory requirements and quality standards
- All other duties as assigned
- 7+ years of progressive experience in manufacturing and packaging equipment maintenance and repair
- 1+ year of supervisory experience in a technical capacity
- Background in machine design, installation, repair, and PLC knowledge
- Proficient in AUTOCAD
- Analytical and critical thinking skills
- Ability to travel regionally and internationally, 25-30%
- Bachelor's degree in Engineering, Manufacturing Technology, or related field
- Professional certifications in relevant technical areas (PLC programming, industrial maintenance, etc.)
- Demonstrated experience with high-speed production equipment in a manufacturing environment
- Advanced knowledge of AutoCAD for technical drawings and equipment modifications
- Strong background in machine design, installation, and repair methodologies
- Experience with pneumatic, hydraulic, mechanical, and electrical systems
- Base salary and bonus program
- Medical, dental, vision, life insurance effective on date of hire
- Generous 401(k) Plan
- Defined Contribution Plan
- Paid vacation and paid holidays
- Tuition reimbursement
- Email: All official emails will come from an @Swisher.com address
- Website: Verify job listings and contact details on
Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
DoD SkillBridge Program- Technical Support Engineer Trainee
Posted 18 days ago
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Job Description
Location: Jacksonville, FL
Program Type : DoD SkillBridge Internship
Eligibility: Active Duty Military Members (within 180 days of separation)
Duration : August - November 2025
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you.
About the Opportunity:
Swisher is offering a DoD SkillBridge opportunity that offers transitioning service members a unique chance to gain hands-on experience in manufacturing processes. As a Technical Support Engineer Trainee, you will work alongside experienced professionals, supporting equipment installation, maintenance, and efficiency improvements across various product lines. This role is ideal for those with a mechanical, electrical, or manufacturing maintenance background.
Primary Purpose:
This Trainee position assists in the coordination of the design, modification, installation, maintenance, repair and troubleshooting of all product making and finishing machinery and processes by all brand verticals.
Key Responsibilities:
• Collaborate with experienced professionals to oversee and support machine repair activities.
• Participate in the troubleshooting of machines.
• Support the supervision and training of personnel.
• Gain hands-on experience advising on component updates and revisions in coordination with the CSP team.
• Assist in performing Factory Acceptance Test (FAT).
• Contribute to the development and execution of machine installation and preventative maintenance plans.
• Help assess machine efficiencies and maintain records.
Requirements:
• Must be within 180 days of separation or retirement from any US Armed Forces branch
• Upon separation, you will receive an Honorable Discharge
• Command (O-4 above) approval for participation in SkillBridge
• 7 to 10 years of manufacturing and packaging machine experience or relevant military experience
• Background in machine design, installation, repair, and PLC knowledge.
• Supervisory skills
• Proficient in AUTOCAD
• Analytical and critical thinking skills
Skills and Qualifications:
• Hands on experience with project design, construction, and testing a plus.
Physical Requirements:
May be sitting and/or using computers for extended periods of time. Also standing and working around and on equipment
Relevant Military Roles May Include:
Army:
• 91X Maintenance Supervisor
• 91B Wheeled Vehicle Mechanic
• 91C Utilities Equipment Repairer
• 15Y AH-64 Armament/Electrical/Avionics Systems Repairer
• 12N Horizontal Construction Engineer
Navy:
• MM (Machinist's Mate)
• EM (Electrician's Mate)
• GSE (Gas Turbine Systems Technician - Electrical) or GS (Mechanical)
• HT (Hull Maintenance Technician)
• MT (Missile Technician)
Air Force:
• 2A6X6 Aerospace Propulsion Technician
• 2A7X3 Aircraft Structural Maintenance
• 3E5X1 Engineering Technician
• 2A5X1 Aerospace Maintenance
Marines:
• 1341 Engineer Equipment Mechanic
• 1169 Utilities Chief
• 2147 Light Armored Vehicle Mechanic
• 1316 Metal Worker
And many more!
Why Apply?
This SkillBridge position allows you to transition from active duty to civilian employment with confidence. You'll receive mentorship, skill-building opportunities, and potential for full-time employment upon program completion.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
DoD SkillBridge Program- Technical Support Engineer Trainee
Posted 1 day ago
Job Viewed
Job Description
Description Job Title : DoD SkillBridge Program- Technical Support Engineer Trainee Location: Jacksonville, FL Program Type : DoD SkillBridge Internship Eligibility: Active Duty Military Members (within 180 days of separation).
DoD SkillBridge Program- Technical Support Engineer Trainee
Posted 1 day ago
Job Viewed
Job Description
Location: Jacksonville, FL
Program Type : DoD SkillBridge Internship
Eligibility: Active Duty Military Members (within 180 days of separation)
Duration : August - November 2025
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you.
About the Opportunity:
Swisher is offering a DoD SkillBridge opportunity that offers transitioning service members a unique chance to gain hands-on experience in manufacturing processes. As a Technical Support Engineer Trainee, you will work alongside experienced professionals, supporting equipment installation, maintenance, and efficiency improvements across various product lines. This role is ideal for those with a mechanical, electrical, or manufacturing maintenance background.
Primary Purpose:
This Trainee position assists in the coordination of the design, modification, installation, maintenance, repair and troubleshooting of all product making and finishing machinery and processes by all brand verticals.
Key Responsibilities:
•Collaborate with experienced professionals to oversee and support machine repair activities.
•Participate in the troubleshooting of machines.
•Support the supervision and training of personnel.
•Gain hands-on experience advising on component updates and revisions in coordination with the CSP team.
•Assist in performing Factory Acceptance Test (FAT).
•Contribute to the development and execution of machine installation and preventative maintenance plans.
•Help assess machine efficiencies and maintain records.
Requirements:
•Must be within 180 days of separation or retirement from any US Armed Forces branch
•Upon separation, you will receive an Honorable Discharge
•Command (O-4 above) approval for participation in SkillBridge
•7 to 10 years of manufacturing and packaging machine experience or relevant military experience
•Background in machine design, installation, repair, and PLC knowledge.
•Supervisory skills
•Proficient in AUTOCAD
•Analytical and critical thinking skills
Skills and Qualifications:
•Hands on experience with project design, construction, and testing a plus.
Physical Requirements:
May be sitting and/or using computers for extended periods of time. Also standing and working around and on equipment
Relevant Military Roles May Include:
Army:
•91X Maintenance Supervisor
•91B Wheeled Vehicle Mechanic
•91C Utilities Equipment Repairer
•15Y AH-64 Armament/Electrical/Avionics Systems Repairer
•12N Horizontal Construction Engineer
Navy:
•MM (Machinist's Mate)
•EM (Electrician's Mate)
•GSE (Gas Turbine Systems Technician - Electrical) or GS (Mechanical)
•HT (Hull Maintenance Technician)
•MT (Missile Technician)
Air Force:
•2A6X6 Aerospace Propulsion Technician
•2A7X3 Aircraft Structural Maintenance
•3E5X1 Engineering Technician
•2A5X1 Aerospace Maintenance
Marines:
•1341 Engineer Equipment Mechanic
•1169 Utilities Chief
•2147 Light Armored Vehicle Mechanic
•1316 Metal Worker
And many more!
Why Apply?
This SkillBridge position allows you to transition from active duty to civilian employment with confidence. You'll receive mentorship, skill-building opportunities, and potential for full-time employment upon program completion.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
DoD SkillBridge Program- Technical Support Engineer Trainee - Swisher International, Inc
Posted today
Job Viewed
Job Description
DescriptionJob Title: DoD SkillBridge Program- Technical Support Engineer TraineeLocation: Jacksonville, FLProgram Type: DoD SkillBridge InternshipEligibility: Active Duty Military Members (within 180 days of separation)
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Network Engineer

Posted 1 day ago
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Job Description
Responsibilities:
- Design, configure, and maintain complex network systems, ensuring they meet organizational needs.
- Administer and troubleshoot Cisco routers, switches, and firewalls, including Meraki devices.
- Implement and maintain network security measures, such as firewall rules and VPN configurations.
- Monitor network performance and resolve issues to minimize downtime and optimize functionality.
- Provide advanced network support, including participating in an on-call rotation as needed.
- Create and update documentation for network configurations, processes, and procedures.
- Collaborate with cross-functional teams to support organizational goals and ensure seamless connectivity. Requirements - Extensive experience working with Cisco network systems, including routers, switches, and firewalls.
- Strong knowledge of networking protocols, such as TCP/IP, VLANs, QoS, and other related technologies.
- Exceptional troubleshooting skills and the ability to analyze complex network issues effectively.
- Capability to work both independently and as part of a team in a dynamic environment.
- Industry certifications like CCNA or CCNP are highly desirable.
- Familiarity with Meraki devices and their administration is a plus. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Network Engineer

Posted 1 day ago
Job Viewed
Job Description
We're seeking a skilled Network Engineer to design, implement, and maintain our network infrastructure, ensuring security and scalability.
Responsibilities:
+ Design, configure, and maintain LAN, WAN, and WLAN.
+ Administer and troubleshoot Cisco routers, switches, and firewalls (ASA, Meraki).
+ Ensure network security, including firewall rules and VPNs.
+ Monitor network performance and proactively resolve issues.
+ Administer on-premise phone systems and cloud VoIP platforms
+ Provide expert network support, including on-call rotation.
+ Document network configurations and procedures.
+ Collaborate with cross-functional teams.
Requirements
+ Proven expertise in Cisco network environments (routers, switches, firewalls).
+ Experience migrating phone systems to cloud VoIP solutions is a plus.
+ Strong understanding of networking protocols (TCP/IP, VPN, BGP, OSPF, VLANs, QoS).
+ Excellent troubleshooting and analytical skills.
+ Ability to work independently and as part of a team.
+ Relevant certifications (CCNA, CCNP) are a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Network Engineer

Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Network Engineer with a strong focus on Fortinet technologies to join our growing IT team. The ideal candidate will be responsible for the design, implementation, maintenance, and troubleshooting of our network infrastructure, with a particular emphasis on Fortinet firewalls, switches, and other security solutions. This role requires a proactive individual who can ensure the optimal performance, security, and availability of our network.
Responsibilities:
+ Design, implement, configure, and maintain Fortinet security products, including FortiGate firewalls, FortiSwitch, FortiAP, FortiAnalyzer, and FortiManager.
+ Perform network troubleshooting and problem resolution on Fortinet and other network devices.
+ Monitor network performance and security, identifying and addressing potential issues proactively.
+ Develop and implement network security policies, procedures, and best practices.
+ Manage VPNs (IPsec, SSL), routing protocols (BGP, OSPF), and VLAN configurations.
+ Conduct regular security audits and vulnerability assessments.
+ Participate in network capacity planning and expansion projects.
+ Document network configurations, procedures, and troubleshooting guides.
+ Collaborate with other IT teams to ensure seamless integration of network services.
+ Stay up-to-date with the latest Fortinet technologies and industry trends.
+ Provide technical support and guidance to junior staff as needed.
Requirements
Required Skills and Qualifications:
+ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
+ Minimum of (X, e.g., 5+) years of experience in network engineering.
+ Strong, hands-on experience with Fortinet products is essential, including FortiGate, FortiSwitch, FortiAP, FortiAnalyzer, and FortiManager.
+ In-depth knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs, BGP, OSPF).
+ Experience with network security concepts and best practices (firewalls, IDS/IPS, VPNs, access control).
+ Proficiency in network monitoring and troubleshooting tools.
+ Excellent problem-solving and analytical skills.
+ Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
+ Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications (Bonus Points for):
+ Fortinet NSE Certifications (e.g., NSE 4, NSE 5, NSE 7).
+ Experience with other network vendor technologies (e.g., Cisco, Juniper).
+ Knowledge of cloud networking (AWS, Azure, GCP).
+ Experience with scripting or automation tools (e.g., Python, Ansible).
+ Experience in a (specific industry, e.g., highly regulated, enterprise-level) environment.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .