244 IT Specialists jobs in Lynnwood

About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.

Rate Range: $25-$27/Hr

Job Description:

• We are looking for a highly capable technical support specialist to provide technical assistance to our client's staff.
• In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
• To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment.
• Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

Technical Support Specialist Responsibilities:
Follow a checklist to test and validate operational readiness for the following:

• Validate availability of docking station
• If no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc)
• If issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor
• Technical Support Specialist Requirements:
• Exceptional ability to provide technical support and resolve queries.
• Knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software.
• Exceptional interpersonal and communication skills.

Top 3 Required Skills:

• Knowledge of windows 10-11
• Knowledge of computer hardware and cables
• Comfort with Audio/Visual equipment

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.

Job Description
Paradigm is searching for a highly capable technical support specialist to provide technical assistance to our client's staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

Type: 3 month contract

Location: Seattle, WA Onsite

Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

As a Technical Support Specialist you will:

• Validate availability of docking station - if no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc) - if issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor

Requirements

Our skills and experience wish list includes:

• Knowledge of Windows 10 -11
• Knowledge of computer hardware and cable
• Comfort with Audio/Visual equipment
• Exceptional ability to provide technical support and resolve queries
• Knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software
• Exceptional interpersonal and communication skills

Benefits

Paradigm offers medical, dental, vision, life, 401K, PTO and sick days.

About Us, Paradigm

Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Title: Technical Support Specialist
Job #: 8495-1
Location: Onsite - Seattle, WA
Duration: 3+ month contract

Job Description: • Top 3 Required Skills:
1. Knowledge of windows 10-11
2. Knowledge of computer hardware and cables
3. Comfort with Audio/Visual equipment

We are looking for a highly capable technical support specialist to provide technical assistance to our client's staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

Technical Support Specialist Responsibilities:
Follow a checklist to test and validate operational readiness for the following:
• Validate availability of docking station
o If no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc)
o If issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor
Technical Support Specialist Requirements:
Exceptional ability to provide technical support and resolve queries.
Knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software.
Exceptional interpersonal and communication skills.

Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are seeking a highly skilled and experienced Senior Technical Support Engineering to join our CSS team. This role will primarily support Azure Operator Nexus, a next-generation carrier-grade Hybrid Cloud platform designed to host operators' network-intensive workloads and mission-critical applications. In addition, the role will expand to include support for other hybrid edge platform systems as they are introduced, offering opportunities to work on the latest innovations in edge and hybrid cloud technologies.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution:

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.

• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.

Readiness:

• Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.

Product/Process Improvement:

• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.

• Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• Translates feedback and creates processes and workflows for case resolution.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Business Integration:

• Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Other:

• Embody our culture and values

Qualifications

Required Qualifications:

• 5+ years technical support, technical consulting experience, or information technologyexperience

• OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technologyexperience.

• Understanding of Azure Kubernetes Service (AKS) including workload identity support, integration with Azure services, and managing AKS clusters

• Understanding of hybrid cloud platforms, containerized network functions (CNFs), and virtual network functions (VNFs).

• Experience with Linux system administration, troubleshooting, and performance tuning. Familiarity with Linux-based tools and utilities for system monitoring and management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Understanding of hybrid cloud platforms, containerized network functions (CNFs), and virtual network functions (VNFs).

• Understanding of Azure Kubernetes Service (AKS) including workload identity support, integration with Azure services, and managing AKS clusters

• Experience in Azure services including Azure Resource Manager (ARM), Azure Arc, Azure Monitor, and Azure Key Vault.

• Experience with Linux system administration, troubleshooting, and performance tuning. Familiarity with Linux-based tools, utilities for system monitoring and management and strong problem-solving skills and with the ability to work under pressure in a fast-paced environment.

• Familiarity with Azure Operator Nexus and its operational usage.

• Experience with API and portal-based management and control plane support for hybrid cloud platforms.

• Knowledge of Grafana for monitoring and visualizing system metrics. Ability to create and manage dashboards for real-time data analysis and troubleshooting

• Experience in using Kusto Query Language (KQL) for querying and analyzing logs. Ability to detect anomalies, explore data patterns, and troubleshoot common problems using Kusto

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until Aug 25, 2025.

#CES #CSS #AppsInfra #AzureCore

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

About the Organization
Privately owned and with offices in the UK and Seattle and Dallas, our company is a certified provider of Event IT Services, Management and IT Support for over 20 years. We have experience working in over 70 countries worldwide, implementing all the latest and greatest technology to our clients. With a wealth of experience, we guide our clients through the obstacles of rapidly changing technology to provide an effective solution that meets their exact requirements.

Description

• Occasional event technical support at events around the country (2020: July in Las Vegas and the September in New Orleans)
• Physical labor - load-in, setup, tear down, and load out IT equipment
• Provide excellent customer service and teamwork
• Aptitude for applying logic to solve issues/problems, particularly technical/computer-related
• Work under the direction of management
• Continual onsite performance through self-motivation
• Develop and maintain professional standards of conduct
• Perform other duties as assigned

Position Requirements

• Excellent customer service, ability to work well in a team environment
• Basic computer/technical skills, and working knowledge of Microsoft Windows and Office Suite
• Ability to travel 1-3 weeks at a time, once or twice throughout the year
• Exhibit grammar and English skills necessary to respond in a professional manner to all business correspondence
• Well-organized, flexible, proactive, and have attention to detail
• Must be 21 years of age or older

Full-Time/Part-Time
Seasonal

Location
Bothell, WA

Pay Rate
$300 per day

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

**Short description about the department:**
Fluke Health Solution Technical support is a Global support network delivering prompt service to Fluke Biomedical & Raysafe customers worldwide. This department provides technical services within the healthcare industry, within Fluke Biomedical & Raysafe quality assurance systems, softwares and applications. Diagnosing and solving hardware and software faults, testing and evaluating medical device technology, responding to calls in a timely fashion. Supporting customers with all types of technical questions. In addition, Technical support play a key role in assisting Engineering and Product Management by acting as a bridge between customers, technical teams and business units.
**In this role, the technical support engineer:**
Will be responsible for troubleshooting, diagnosing, and resolving technical issues. They provide expert assistance on hardware, software, and system-related inquiries, ensuring optimal performance and user satisfaction.
**Primary Responsibilities:**
Responds to customer inquiries via tickets, emails, phone to provide technical assistance.
Diagnoses, troubleshoots, and resolves hardware and software issues.
Executes testing and debugging routines, documenting work and results to be shared with our customers.
Executes testing with Fluke Biomedical lab and X-ray labs for Raysafe and Radiation measurement products.
Supports service & calibration, production teams, customer service and quality engineers.
Work closely with Research and development teams, assisting with HW and SW testing during early stage development.
Work closely with Product management to provide useful feedback for new innovations.
Maintain procedural documents, generates reports and documents work like DMVM sheets.
Travel 25% for yearly summit, technical training, customer training, attend exhibitions and global workshops.
Maintain lab equipment and routines to be calibrated regularly.
Providing training to customers or internal teams on best practices for using testing equipment.
Create customer complaints and work with quality teams.
**Basic Requirements:**
Bachelor degree in Biomedical Engineering or equivalent (Basic requirement)
Experience with medical device testing such as infusion pumps, ventilators, Electrical surgery units, defibrillators, etc.
Proficiency with computers, operating systems & Softwares to collaborate with IT and SW engineers.
Proficiency in Hardware and Software Troubleshooting, configurations and updates
Understanding and experience with networking protocols, system diagnostics and server-based issues.
Basic knowledge in ISO standards and compliance. Standards such as (ANSI/AAMI ES-1 (NFPA-99), IEC62353 (VDE751), IEC60601-1, and AS/NZS 3551)
Experience within product testing, calibration or metrology within healthcare and radiation testing.
Ability to read and interpret technical manuals, schematics and technical documents.
Familiarity with CRM or ticketing systems (preferred Zendesk) for tracking customer requests.
Strong problem solving and analytical skills
Strong oral and written communication and skills
Must be fluent in English; Spanish proficiency is a plus but not required
Good knowledge in Microsoft office
Ability to work independently while also collaborating with peers and other professionals
A good and flexible team player.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

**Introduction**
You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
**Your role and responsibilities**
What we want you to do:
- Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc.)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
**Required technical and professional expertise**
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
**Preferred technical and professional experience**
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
- API experience
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Paradigm is searching for a highly capable technical support specialist to provide technical assistance to our client's staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. Type: 3 month contractLocation: Seattle, WA | OnsiteBenefits:  Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.As a Technical Support Specialist you will:  Validate availability of docking station - if no dock, one will be provided, setup, and connected.Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc) - if issue, escalate Validate desk phone functionalityTest printersEnsure tidy and organized wire management and clean work surfaceTest and validate Wireless Access Points across the floors per floorRequirementsOur skills and experience wish list includes: Knowledge of Windows 10 -11Knowledge of computer hardware and cable Comfort with Audio/Visual equipment Exceptional ability to provide technical support and resolve queriesKnowledge of computer hardware, software, and networksAbility to determine IT needs and train end-usersProficiency in IT helpdesk softwareExceptional interpersonal and communication skillsBenefitsParadigm offers medical, dental, vision, life, 401K, PTO and sick days. About Us, ParadigmWant to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Description

Amazon Robotics designs, manufactures and implements robotic technologies within fulfillment centers at the heart of Amazon's core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system - driving improvements to the performance and support of products, systems and tools.

In this role, you will apply technical and functional subject matter expertise to resolve complex and critical issues, develop Support processes and tools and drive new product support. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for robotic technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams.

Key job responsibilities

Key job responsibilities

• Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve complex issues escalated from internal technical support groups.

• Apply broad understanding of technology and users to create procedures and tools to support both new and existing solutions.

• Develops command-line and SQL scripts for use by Support teams.

• Proactively detects and resolves issues through the use of monitoring systems and alerts.

• Drive Support requirements during development of new products and technology.

• Develop training documentation and provide mentoring to new Engineers.

• Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.

• Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

• Build up to be an escalation resource within our team

Basic Qualifications

• Degree in Engineering, Computer Science or related technical field and 3-5+ years of experience delivering direct customer support

• Strong Technical communication and analytical skills

• Proven ability to lead complex technical discussions with key stakeholders of all levels

• Proven ability to prioritize and manage multiple high-priority tasks simultaneously

• Familiarity with AWS or other cloud technologies

• Knowledge and/or working experience with Linux (RHEL, Ubuntu)

• Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)

• Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

Preferred Qualifications

• Experience scripting in modern programming languages

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

• Experience driving collaborative projects from conception to delivery

• Experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.