214 IT Specialists jobs in Lynnwood
Biomedical Technical Support
98213 Everett, Washington
Fortive Corporation
Posted 15 days ago
Job Viewed
Job Description
**Role Overview**
This role is primarily focused on Biomedical Testing, providing technical support for biomed engineers testing medical devices in hospital and lab environments. The Technical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The Biomed engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.
**Primary Responsibilities**
+ Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs.
+ Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc.
+ Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
+ Provide biomedical/technical Support via tickets, emails, and phone.
+ Support service & calibration, production teams, customer service, and quality engineers.
+ Collaborate with R&D teams during early-stage development for HW/SW testing.
+ Provide feedback to Product Management on device performance and usability.
+ Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
+ Support with training to channel partners and customers on device usage and best practices.
+ Handle customer complaints related to device performance, collaborating with quality teams.
+ Support hospital-based testing scenarios and field evaluations as required.
**Basic Requirements**
+ Bachelor's degree in biomedical engineering or equivalent
+ A few years of Biomedical testing experience in a hospital or equal setting
+ Proficiency with Biomedical devices and medical device testing
+ Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
+ Proficiency with computers, operating systems, software, and hardware troubleshooting
+ Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
+ Experience within product testing, calibration, or metrology within healthcare and radiation testing
+ Ability to read and interpret technical manuals, schematics, and technical documents
+ Familiarity with CRM or ticketing systems (preferred Zendesk)
+ Strong problem solving, analytical, oral, and written communication skills
+ Must be fluent in English; Spanish proficiency is a plus
+ Good knowledge in Microsoft Office
+ Ability to work independently while collaborating with peers and other professionals
+ A good and flexible team player
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
This role is primarily focused on Biomedical Testing, providing technical support for biomed engineers testing medical devices in hospital and lab environments. The Technical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The Biomed engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.
**Primary Responsibilities**
+ Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs.
+ Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc.
+ Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
+ Provide biomedical/technical Support via tickets, emails, and phone.
+ Support service & calibration, production teams, customer service, and quality engineers.
+ Collaborate with R&D teams during early-stage development for HW/SW testing.
+ Provide feedback to Product Management on device performance and usability.
+ Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
+ Support with training to channel partners and customers on device usage and best practices.
+ Handle customer complaints related to device performance, collaborating with quality teams.
+ Support hospital-based testing scenarios and field evaluations as required.
**Basic Requirements**
+ Bachelor's degree in biomedical engineering or equivalent
+ A few years of Biomedical testing experience in a hospital or equal setting
+ Proficiency with Biomedical devices and medical device testing
+ Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
+ Proficiency with computers, operating systems, software, and hardware troubleshooting
+ Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
+ Experience within product testing, calibration, or metrology within healthcare and radiation testing
+ Ability to read and interpret technical manuals, schematics, and technical documents
+ Familiarity with CRM or ticketing systems (preferred Zendesk)
+ Strong problem solving, analytical, oral, and written communication skills
+ Must be fluent in English; Spanish proficiency is a plus
+ Good knowledge in Microsoft Office
+ Ability to work independently while collaborating with peers and other professionals
+ A good and flexible team player
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
View Now
0
Technical Support Lead
98101 Seattle, Washington
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a motivated Technical Support Lead to join their growing team. This hybrid role, based in Seattle, Washington, US , will be instrumental in providing exceptional technical assistance and leadership to the support department. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues across multiple platforms. The ideal candidate will possess a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. Your duties will include handling escalated technical problems, developing support documentation and knowledge bases, and identifying areas for process improvement. You will collaborate with engineering and product teams to communicate customer feedback and drive product enhancements. Experience with helpdesk software, remote support tools, and strong analytical skills are essential. This position requires excellent leadership, communication, and problem-solving abilities, with a passion for delivering outstanding customer experiences. The ability to mentor and guide a technical team while maintaining a high level of customer satisfaction is paramount.
Apply Now
1
Technical Support Lead
98101 Seattle, Washington
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage and elevate their customer support operations. This is a fully remote position, offering the chance to lead a dedicated team of support professionals from anywhere in the US. The ideal candidate will have a strong background in technical troubleshooting, customer service best practices, and team leadership, preferably within the software or technology industry. You will be responsible for overseeing the helpdesk function, ensuring timely and effective resolution of customer issues, and implementing strategies to improve customer satisfaction and support efficiency. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to motivate and guide a remote team.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a positive and productive remote work environment.
- Oversee daily helpdesk operations, ensuring prompt and efficient resolution of customer inquiries and technical issues via various channels (phone, email, chat).
- Develop and implement support strategies to improve customer satisfaction, reduce response times, and enhance first-contact resolution rates.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support metrics and identify trends to proactively address recurring issues and recommend product improvements.
- Train new support staff on company products, support procedures, and best practices.
- Escalate complex technical issues to appropriate engineering or development teams and ensure timely follow-up.
- Manage support tickets and ensure accurate documentation of all interactions and resolutions.
- Participate in product development discussions to provide customer feedback and insights.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
- Proven experience managing a remote support team.
- In-depth knowledge of customer support software, ticketing systems (e.g., Zendesk, Jira Service Management), and remote collaboration tools.
- Strong technical aptitude with the ability to troubleshoot software and hardware issues effectively.
- Excellent problem-solving, analytical, and communication skills.
- Demonstrated ability to train, mentor, and motivate team members.
- Customer-centric mindset with a passion for delivering exceptional service.
Apply Now
2
Technical Support Lead
98101 Seattle, Washington
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
We are seeking an experienced and dedicated Technical Support Lead to spearhead our customer service and helpdesk operations. This is a fully remote position, allowing you to contribute your expertise from anywhere in the US. You will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer issues, and driving continuous improvement in our support processes. The ideal candidate possesses exceptional leadership skills, a deep understanding of technical support methodologies, and a passion for delivering outstanding customer experiences. You will play a crucial role in mentoring support staff, developing knowledge base resources, and collaborating with engineering and product teams to address recurring technical challenges.
Key Responsibilities:
Qualifications:
This fully remote role offers a fantastic opportunity to lead a critical function and make a significant impact on customer satisfaction from anywhere within the US, contributing to our goals in the Seattle, Washington, US technology ecosystem.
Key Responsibilities:
- Lead, manage, and mentor a team of technical support specialists, fostering a culture of excellence and continuous learning.
- Oversee the daily operations of the helpdesk, ensuring prompt and efficient resolution of customer tickets and inquiries.
- Develop and implement support strategies and best practices to enhance customer satisfaction and reduce response times.
- Monitor key performance indicators (KPIs) for the support team, such as first-call resolution rates, customer satisfaction scores, and ticket volume.
- Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Train support staff on new products, features, and support procedures.
- Act as a point of escalation for complex technical issues, providing advanced troubleshooting and support.
- Collaborate with product management and engineering teams to identify and address root causes of technical problems and advocate for product improvements.
- Manage support tools and technologies, ensuring they are optimized for team efficiency.
- Contribute to the development and execution of customer success initiatives.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or helpdesk operations, with at least 2 years in a lead or supervisory role.
- Proven ability to manage and motivate a team of support professionals.
- Strong understanding of ITIL frameworks and best practices for service management.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and effectively manage time in a remote environment.
- Experience in creating and managing knowledge base content.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
This fully remote role offers a fantastic opportunity to lead a critical function and make a significant impact on customer satisfaction from anywhere within the US, contributing to our goals in the Seattle, Washington, US technology ecosystem.
Apply Now
3
Technical Support Trainee
Tukwila, Washington
CareerPaths NW
Posted 11 days ago
Job Viewed
Job Description
Position: Technical Support Trainee
Our client is a leading company in the field of commercial lighting, offering a comprehensive range of services from stock and design/build to layout, design, and spec-compliant solutions for lighting and controls. They are currently looking for a Technical Support Trainee who will play a significant role in product selection, delivery, and support. This position offers an excellent career path in a supportive and professional environment, along with benefits such as medical, dental, flexible schedule, paid time off, and a 401(k).
Job Responsibilities:- Facilitate product selection and delivery
- Provide products and product support to customers
- Perform linear takeoffs
- Work with the quotes team
- Provide essential information to the team, clients, and suppliers
- Participate in formal and self-directed training
- Handle the steps and processes involved in sales, project development, estimating, and commissioning
- Smart, self-directed and motivated
- Understanding of business culture and professionalism
- Mechanical/spatial aptitude, math skills
- Curious, with a habit of self-improvement and growth
- Strong attention to detail
- Well-developed written and verbal communication skills
- A degree is preferred but not necessary
If you are ready to take the next step in your career and become an expert in the commercial lighting industry, we encourage you to apply for this position.
Apply Now
4
Senior Technical Support Engineer
98194 Seattle, Washington
Pegasystems
Posted 8 days ago
Job Viewed
Job Description
Senior Technical Support Engineer
Job Category: Client Support
Location: US - Colorado - Remote | US - California - Remote | US - Nevada - Remote | US - Washington - Remote | US - Montana - Remote | US - Utah - Remote | US - Arizona - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and strategic guidance on Pegasystems' Products and Applications, with a focus on its security-ensuring our clients' platforms remain resilient, compliant, and secure. You will collaborate with top-tier colleagues and global customers to solve complex challenges and drive meaningful outcomes.
**_Due to the nature of work with FedRamp, US Citizenship is required_**
**Picture Yourself at Pega:**
In this Senior Technical Support Engineer role, you will engage with senior-level stakeholders, supporting security aspects of our SaaS products and applications. You will be a trusted advisor, helping clients to navigate authentication, authorization, encryption, and vulnerability mitigation across their enterprise deployments.
**What You'll Do at Pega:**
+ Provide expert-level support for Pega's security applications and frameworks
+ Drive support cases to timely and quality clarification and subsequent resolution in Pega.
+ Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.
+ Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.
+ Establish priorities and communicate rationale and timeframe clearly to clients.
+ Work proactively on issues to avoid escalations by meeting Pega's service level agreement.
+ Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.
+ Be a subject matter expert in product functionality and use to drive client-based solutions.
+ Contribute to ideas and suggestions for Process/Product improvement.
+ Flexibility to work in staggered shifts, including weekend coverage as per business needs.
**Who You Are:**
+ An experienced technical expert with enterprise product support or development experience, a focus on security is ideal
+ Skilled in diagnosing complex SaaS application issues and proposing scalable, secure solutions
+ Demonstrated customer-facing skills including expectation management, communication skills, information management.
+ Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
+ Preferably living in West Coast/Mountain/Central locations for this remote position.
**What You've Accomplished:**
+ Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.
+ Working knowledge of Security Policies such as CSP, CSRF, and CORS
+ Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management
+ Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)
+ Bachelor's or Master's degree in Computer Science, Computer/Electronic Engineering, or a related field of study are preferred
+ 5+ years of experience in enterprise product support; development or troubleshooting capacity in Java/J2EE
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 2229
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Job Category: Client Support
Location: US - Colorado - Remote | US - California - Remote | US - Nevada - Remote | US - Washington - Remote | US - Montana - Remote | US - Utah - Remote | US - Arizona - Remote
**Meet Our Team:**
We are the face of Pega. Our aim is to provide world-class technical support and strategic guidance on Pegasystems' Products and Applications, with a focus on its security-ensuring our clients' platforms remain resilient, compliant, and secure. You will collaborate with top-tier colleagues and global customers to solve complex challenges and drive meaningful outcomes.
**_Due to the nature of work with FedRamp, US Citizenship is required_**
**Picture Yourself at Pega:**
In this Senior Technical Support Engineer role, you will engage with senior-level stakeholders, supporting security aspects of our SaaS products and applications. You will be a trusted advisor, helping clients to navigate authentication, authorization, encryption, and vulnerability mitigation across their enterprise deployments.
**What You'll Do at Pega:**
+ Provide expert-level support for Pega's security applications and frameworks
+ Drive support cases to timely and quality clarification and subsequent resolution in Pega.
+ Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.
+ Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.
+ Establish priorities and communicate rationale and timeframe clearly to clients.
+ Work proactively on issues to avoid escalations by meeting Pega's service level agreement.
+ Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.
+ Be a subject matter expert in product functionality and use to drive client-based solutions.
+ Contribute to ideas and suggestions for Process/Product improvement.
+ Flexibility to work in staggered shifts, including weekend coverage as per business needs.
**Who You Are:**
+ An experienced technical expert with enterprise product support or development experience, a focus on security is ideal
+ Skilled in diagnosing complex SaaS application issues and proposing scalable, secure solutions
+ Demonstrated customer-facing skills including expectation management, communication skills, information management.
+ Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite
+ Preferably living in West Coast/Mountain/Central locations for this remote position.
**What You've Accomplished:**
+ Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.
+ Working knowledge of Security Policies such as CSP, CSRF, and CORS
+ Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management
+ Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)
+ Bachelor's or Master's degree in Computer Science, Computer/Electronic Engineering, or a related field of study are preferred
+ 5+ years of experience in enterprise product support; development or troubleshooting capacity in Java/J2EE
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2
Job ID: 2229
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
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5
Senior Technical Support Specialist
98101 Seattle, Washington
$75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a highly skilled Senior Technical Support Specialist to join their esteemed helpdesk team in **Seattle, Washington, US**. This role is crucial in providing advanced technical assistance and ensuring a seamless user experience for our diverse clientele. You will be responsible for troubleshooting complex hardware, software, and network issues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of IT systems, and outstanding customer service abilities. You will act as a point of escalation for junior support staff and play a key role in improving support processes and efficiency. This is an exciting opportunity to work with cutting-edge technology and make a tangible impact on customer satisfaction. Responsibilities include: providing Tier 2 and Tier 3 technical support for internal and external users; diagnosing and resolving complex hardware, software, and network issues across various platforms; managing and prioritizing support tickets, ensuring timely resolution and clear communication; creating and maintaining comprehensive technical documentation, including troubleshooting guides and FAQs; training and mentoring junior support staff; identifying recurring issues and recommending proactive solutions to improve system stability; collaborating with engineering and development teams to report and resolve product bugs; managing user accounts, permissions, and access control; participating in the evaluation and implementation of new support tools and technologies. Qualifications include: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 4 years of experience in technical support, helpdesk operations, or system administration; strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications; experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools; excellent diagnostic and problem-solving skills; outstanding verbal and written communication skills, with a customer-centric approach; ability to explain technical concepts to non-technical users; IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) are a plus. This position operates on a hybrid model, requiring a balance of remote work and in-office collaboration.
Apply Now
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6
Senior Technical Support Specialist
98101 Seattle, Washington
$65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a Senior Technical Support Specialist to join their dedicated support team in Seattle, Washington, US . This role involves providing advanced technical assistance and troubleshooting for a complex software suite, ensuring prompt resolution of customer issues and maintaining high levels of customer satisfaction. You will be responsible for diagnosing and resolving intricate technical problems, escalating issues to engineering teams when necessary, and contributing to the development of support documentation and knowledge bases. The ideal candidate will possess a strong understanding of system administration, network protocols, and common operating systems. You will also play a key role in training junior support staff and identifying areas for improvement in support processes. Excellent problem-solving skills, patience, and a customer-centric approach are critical. This hybrid position requires a combination of in-office collaboration and remote work flexibility, allowing you to contribute effectively while maintaining work-life balance. You will interact with a diverse customer base, requiring clear and concise communication skills, both written and verbal. Proactive identification of recurring issues and the ability to propose effective solutions will be highly valued. We are seeking individuals who are passionate about technology and dedicated to providing exceptional support. This is an excellent opportunity to grow your career within a supportive and innovative environment.
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7
Senior Technical Support Specialist
98101 Seattle, Washington
$75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing IT team in Seattle, Washington . This role is integral to providing advanced technical assistance and problem resolution for a diverse range of software and hardware issues experienced by our client's user base. You will be responsible for diagnosing complex technical problems, developing and implementing effective solutions, and escalating issues to appropriate engineering teams when necessary. Key duties include managing support tickets, documenting technical solutions, creating knowledge base articles, and providing proactive support to prevent future issues. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 5+ years of experience in a technical support or helpdesk environment. In-depth knowledge of operating systems (Windows, macOS), networking protocols, and common business applications is required. Experience with CRM systems and ITIL best practices is highly desirable. Exceptional analytical, troubleshooting, and communication skills are essential for success in this role. This hybrid position requires a candidate based in or willing to commute to Seattle, Washington , with the flexibility to work remotely on scheduled days.
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8
Senior Technical Support Engineer
98101 Seattle, Washington
$105000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
A leading provider of innovative software solutions is looking for a Senior Technical Support Engineer to join their dedicated team in **Seattle, Washington, US**. This hybrid role is critical in ensuring our clients receive exceptional technical assistance and product guidance. You will be responsible for resolving complex technical issues, providing in-depth product support, and contributing to the continuous improvement of our support services. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. Responsibilities include diagnosing and troubleshooting software and hardware issues, providing timely and effective solutions, and escalating complex problems to engineering teams when necessary. You will document technical solutions, create knowledge base articles, and conduct training sessions for clients and internal support staff. This role involves interacting directly with clients via phone, email, and chat, managing support tickets, and ensuring high levels of customer satisfaction. Collaboration with product management and development teams to provide feedback on product issues and feature requests is also a key aspect. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. Significant experience (5+ years) in technical support or a similar customer-facing technical role is required. In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Experience with CRM systems and ticketing tools (e.g., Zendesk, Salesforce Service Cloud) is highly beneficial. Strong analytical and diagnostic skills, along with excellent communication and interpersonal abilities, are a must. If you are passionate about technology and helping customers succeed, this is an excellent opportunity to grow your career in Seattle.
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9