564 IT Specialists jobs in Maryland

Cape Fox subsidiary Eagle Health, LLC is seeking candidates for an Advanced Technical Support to support a government customer at Ft. Detrick. This position is contingent upon contract award.

Incumbents are encouraged to apply!

The salary range (or hiring range ) for this exempt position has been established at:$75,000 - $84,000.

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.

The employee will provide technical laboratory support in the tasks of maintaining an ISO 17034 accredited reference materials producer of microbial materials and reagents. This includes, but is not limited to, strain accession, production of seed and production material, strain characterization studies, production of assay reagents and controls, inventory management, and distribution activities. Additional research activities may be included in this scope.

• Safely work in BSL-2 , BSL-3, and BSL-4 laboratories.
• Support and perform experimentation in the execution of scientific studies, performance of assays, collection/data analysis, maintain documentation, and maintain laboratory and laboratory equipment at BSL-2, BSL3, and BSL-4 as necessary.
• Perform basic microbiological, molecular, and immunological techniques supporting bacterial and viral work.
• Will assist suite supervisor and perform suite supervisor duties for laboratories used by the Division, This requires detailed knowledge of instruments, chemicals and biological work conducted in these laboratories, ordering supplies necessary for department projects, performing preventative maintenance and completing safety testing, revision of suite-specific manuals, conducting suite orientation, and coordination of personnel working in these laboratories.
• Routinely perform microbiological, diagnostic, and analytic procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials and reagents IAW existing Quality Management System (QMS), depending on external customer demand.
• Document laboratory activities and outcomes pertaining the production, maintenance, and distribution of accredited reference materials and reagents.
• Maintain the laboratory facility and equipment; ensure the safety and cleanliness of work areas and equipment. Perform monthly facility and equipment maintenance.
• Perform advanced microbiological, molecular, and immunological techniques.
• Independently perform culture identification and characterization to support the reference material collection using current microbiological, molecular, and immunodiagnostic assays, to include sequencing on Illumina, Oxford Nanopore, and equivalent platforms. Troubleshoot equipment malfunctions and data interpretation as required.
• Prepare and present oral, written, and peer-reviewed works on laboratory research and results.
• Proactively draft, review, and improve upon standard operating procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials.
• Design, implement, and interpret microbiological, molecular, and immunological experiments associated with basic research and development activities.
• Prepare and provide the TPOC a BRMR Lab Report outlining progress on all tasks NLT the last work day of each month.
• Train and competency assess Division Personnel on key laboratory practices, procedures, and techniques.
• BPRP enrollment is required and will be held and maintained IAW the provisions in this contract and all applicable regulations.

About the Role:

The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.

Key Responsibilities and Duties:

• Work and complete assigned tickets according to SOPs
• Provide high quality written and verbal customer service

• Accurately track and document all work

• Perform technical support services in line with the technical
  skill requirements

• Setup and support physical hardware

• Travel to client sites to perform support when necessary

• Participate in on-call rotation and scheduled infrastructure maintenance

• Timeliness - Meets deadlines - Completes work in a timely manner.

• Reliability - Achieves commitments - Arrives to work and meetings when scheduled/expected.

• Attitude - Has a positive attitude about performing their job.

• Organization - Manages their own work and schedule

• Accountability - Takes responsibility for actions and resolves own mistakes

• Receptive - open to feedback and willing to grow and improve

• Adaptable - flexible and open to change

• Integrity - High work ethic and integrity

• Follow through - Ensures work completion

• Quality - complete all work with a high level of detail and accuracy

• Professionalism - Conduct oneself in an all-round professional manner

• Communication - Communicate effectively

• Team - Available and supportive of coworkers

• Prioritize and maintain a tidy ticket queue

• Notify the Helpdesk Manager when unable to complete workload

• Identify when an assignment should be escalated

• Create detailed documentation and ticket notes

• Provide high quality and timely
  customer service

• Meet all SLAs

• Support peers

• Travel to client sites when needed

• Participates in on-call rotation, weekend updates, technical training

• Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.

• Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.

• Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.

• Immediately follow incident response procedures when a security incident or concern is noticed.

• Assist with the escorting or monitoring of visitors.

• CompTIA A+

• Location - Rockville, MD -Hybrid eligible, not to exceed 1-day WFH.
• Employment Type - Full time
• Compensation - $51,500-58,999k DOE
• Travel - Some travel required, vehicle required.
• On Call rotation required

• Medical Insurance - OSIbeyond pays 80% of the premium for the Employee's base medical plan
• Vision and Dental Insurance - OSIbeyond pays 80% of the premium for the Employee's plans
• Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
• Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
• 401K - OSIbeyond matches up to 4%
• PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.

Technical Support Representative

Location: Hanover, MD, US

Job ID: ATR 17628

Job Description

Job Title: Technical Support Representative

Location: Hanover, MD

Eligibility: Must be authorized to work in the US

Job Description:

The Technical Support Representative will be a primary point of contact

for desktop and application support. They will provide technical

assistance to end-users and customers, manage support queues, and

collaborate with IT staff and vendors to resolve issues.

Essential Job Functions

· Monitor and respond to incoming requests via phone queues and the

ticketing system, ensuring timely and professional support.

· Provide first-level technical support to internal staff and external

customers, resolving issues when possible and escalating as needed.

· Gather and document detailed problem information, including

user-reported steps and troubleshooting performed.

· Troubleshoot basic hardware, software, and network issues before

escalating to higher tiers.

· Ensure all support requests are logged in the ticketing system for

tracking, reporting, and trend analysis.

· Follow established daily, weekly, and monthly operational checklists.

· Assist with deploying and configuring PCs and software.

· Configure and support VoIP telephones and software for deployment to

end users.

· Install and configure standard business applications and provide basic

printer/peripheral support.

· Perform user onboarding and offboarding, including account

creation/removal, access provisioning, and equipment handling.

· Maintain clear, detailed documentation for troubleshooting steps and

resolutions.

· Adhere to defined service level agreements (SLAs) and company

security/compliance policies.

· Participate in training, process improvement activities, and other

duties as assigned.

Experience and Educational Background

· 6–12 months of technical support or help desk experience in a business

environment (required).

· Strong interpersonal, customer service, and communication skills

(verbal and written).

· Solid analytical and problem-solving abilities, with the capacity to

manage multiple tickets simultaneously.

· Proficiency with Microsoft 365 Suite, Intune, and Windows operating

systems.

· Basic networking knowledge (e.g., IP configuration, connectivity

troubleshooting).

· Experience configuring and troubleshooting desktops, laptops,

printers, and other networked equipment.

· Ability to quickly learn new hardware, software, and processes.

· Any college coursework, degrees, or IT certifications (e.g., CompTIA

A+, Network+) are considered a plus.

· Familiarity with software deployment, endpoint management, and VoIP

systems is preferred.

· Awareness of IT security best practices.

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E nterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package .

Job Description Summary

Job Description

Job Responsibilities:

• Be the most technical person on the Service Desk and serve as a resource for other team members.
• Be able to automate tasks using a variety of tools.
• Utilize the ticket tracking system (ServiceNow) to document all support incidents.
• Creates and maintains detailed and complete Service Desk Knowledge Articles.
• Reporting of metrics and KPIs for the Service Desk and the Service Desk Manager.
• Identify opportunities for automation and assist with developing automation systems to address those opportunities.
• Participation with research, planning, scoping, implementation, and ongoing project support.
• Participation in maintaining inventory of hardware, software, and support assets.
• Capability to self-motivate, work independently, and take ownership of job responsibilities.
• On-point, genuine interpersonal and written communication skills
• Demonstrated Customer Service & Troubleshooting skill-sets
• The ability to balance and prioritize multiple projects and remain calm under pressure.
• Experience working with multi-tiered ticket handling/resolution systems
• Provide tier 1 and tier 2 IT support and act as SD Team escalation point.
• Enforces IT standards and educates employees about compliance issues.
• Performs other related duties as assigned

Strong Background in:

• Microsoft Active Directory
• Active Directory User Management
• Office 365 and Azure cloud services
• Automation tools

Qualifications and Experience:

• Networking experience, including a demonstrated understanding of VPN, LAN, WAN, and wireless.
• Understanding of security practices, including physical, internet, and wireless security.
• Strong understanding of user authentication, permissions, and encryption
• At least 2 years of documented Service Desk Team Lead Experience
• Understanding of ITIL

Total Rewards at Enterprise:

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family.

The base salary for this role is $5,000 to 85,000, depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

PI8abe60bd1c

Cape Fox subsidiary Eagle Health, LLC is seeking candidates for aMolecular Virology Technical Support to support a government customer at Ft. Detrick. This position is contingent upon contract award.

Incumbents are encouraged to apply!

The salary range (or hiring range ) for this exempt position has been established at:$69,000 - $75,000.

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.

Job Summary

The Employee shall provide support to the Project Implementation Team (PIT) Branch with laboratory experiments in BSL-2, BSL-3 and BSL-4 laboratories and shall work with controlled substances. The Employee shall aid in the execution of scientific studies, basic cell culture, and plaque assays, polymerase chain reaction (PCR) and other assays, animal procedures, collection/data analyzing, and maintain laboratory and laboratory equipment.

Essential Functions and Responsibilities

• Employee shall support 1-5 Non-human Primate studies and 10-20 rodent studies per year in BSL-2, BSL-3, and BSL-4 laboratories.
• Employee shall perform inoculations with virus, vaccine, or applicable testing material, collect tissues for processing and conduct blood sample collection and sample processing.
• Employee shall perform in vitro testing of candidate vaccines and therapeutic compounds against a variety of viruses.
• Employee shall prepare all necessary study materials for assigned experiments to include but not limited to preparing cell culture media, labeling tubes, and preparing paperwork.
• Employee shall perform immunological procedures including enzyme-linked immunosorbent assay (ELISA) and Western Blot assays.
• Employee shall perform basic cell culture, plaque assays (PA), plaque reduction neutralization test (PRNT), PCR, and other assays to support NHP and rodent studies.
• Employee shall perform general laboratory maintenance duties, including but not limited to cleaning, preparation for inspections, and containment space monthly duties as assigned by the suite supervisor.
• Employee shall perform other administrative tasks associated with NHP and rodent studies, including but not limited to raw data quality control review, data entry, binder compilation, and binder management as directed.
• Employee shall assist with inventory management of in vivo and in vitro study materials and samples.
• Employee shall provide TPOC a Employee Research Technical Report NLT the last day of each week
• Employee shall be responsible for assessment, ordering, inventory, and maintaining supplies used for in vivo and in vitro studies. Shall assess supplies and shall order supplies using GFEBS ordering system as directed. Anticipated workload is 25-30 orders/monthly.
• CS-PRP enrollment is required and shall be held and maintained IAW the provisions in this contract and all applicable regulations.
• BPRP enrollment is required and shall be held and maintained IAW the provisions in this contract and all applicable regulations.

Cape Fox subsidiary Eagle Health, LLC is accepting resumes for a MPS Biomarker Technical Support to provide services to the members at Ft. Detrick, Maryland. This position is contingent upon contract award.

Incumbents are encouraged to apply!

The salary range (or hiring range ) for this exempt position has been established at:$69,000 - $75,000 .

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.

Responsibilities:

• Perform required lab work required to fulfil the experimental design for biomarker verification as determined in collaboration with the respective project PI in a BSL-2, BSL-3, and BSL-4 environment. Perform experiments at BSL-2, BSL-3, and BSL-4 as required by the experimental design and respective organisms. CONUS/OCONUS travel may be required in support of the diagnostic mission
• Perform work on microphysiological systems, next generation sequencing, Nanostring immunological and inflammatory panels, Luminex-based platforms, miRNA quantification, as well as other molecular diagnostic techniques.
• Conduct experiments for detection of etiologic agents within animal and clinical samples.
• Perform laboratory work requiring expertise in small animal handling with associative trainings completed.
• Assist the PIs in preparation of standard operating procedures, technical reports and manuscripts for publication
• Perform laboratory work required to fulfil experimental designs for novel sample collection/concentration/processing to include Nanotrap Concentration, and DNA/mRNA purification from both NHP and Human clinical matrices.
• Protocols and data generated will be presented at weekly meetings.
• The number of reports, data, and SOPs required will vary per year depending on the number of funded projects available, but the typical workload is facilitating research on 3-6 projects per year. Employee will contribute to the Biomarker Quarterly and Annual Reports for associative projects and protocols. Provide the TPOC Biomarker data and SOPs for responsible projects NLT the last workday of each month as required.
• BPRP enrollment is required and will be held and maintained IAW the provisions in this contract and all applicable regulations.

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants and other Native Americans pursuant to Public Law 100-241.

Description

DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.

WHAT WE DO: enabling the future of vehicle care - wherever the road takes you.

WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE:

We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.

• Resolves cases representing technical requests from our customers troubleshoots technical and process issues.

• Takes Notes in Salesforce detailing steps and processes taken on every interaction.

• Follow up with customers to ensure their technical issues are resolved.

• Assist in training new Technical Support Representatives.

• Gathers data to identify and evaluate technical purchasing options.

• Provide Best in Class service to internal and external customers.

• Availability to work evenings, weekends, and holidays on a rotation.

• Sitting for long periods of time doing computer work.

SUPERVISORY RESPONSBILITIES:

None.

MINIMUM REQUIREMENTS:

Skill Sets:

• Experience in customer facing position

• Ability to maintain composure in high-stress situations

• Problem solving and troubleshooting skills

• Active listening and interpersonal skills

• Strong attention to detail

• Knowledgeable in MS Office (Excel, Word, Power Point)

• Curiosity

Education:

• High School Diploma (or GED or High School Equivalence Certificate)

Preferred Requirements:

• Associates or Bachelor's Degree

• Technical experience

The base compensation range for this position is $17.84 to $4.28 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 3 weeks, 11 paid holidays per year and 5 days of paid sick leave.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

Vontier is a 3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as "Vontier Company".

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail

Equal Opportunity Employer (

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.