65 IT Specialists jobs in Milwaukee

Job Description: Desktop Support Specialist

We are seeking a Desktop Support Specialist to join our technical support team. This role is critical in ensuring a seamless end-user experience by providing hands-on and remote support for hardware, software, and system issues. The ideal candidate will be customer-focused, technically skilled, and capable of resolving a wide range of desktop-related issues in a timely and professional manner.

Key Responsibilities

• Provide Tier 1 and Tier 2 desktop support via phone, email, and in-person for internal users.

• Troubleshoot and resolve issues related to Windows OS, Microsoft Office, printers, network connectivity, and desktop hardware.

• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access in Active Directory and other enterprise systems.

• Document support interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk).

• Assist with software installations, updates, and patch management.

• Support remote users with VPN, remote desktop, and collaboration tools.

• Maintain inventory of IT assets and assist with hardware lifecycle management.

• Collaborate with other IT teams to escalate and resolve complex issues.

• Contribute to knowledge base articles, FAQs, and internal documentation.

Required Skills & Experience

• 1+ years of experience in desktop or technical support.

• Strong knowledge of Windows 10/11, Microsoft Office Suite, and common desktop applications.

• Familiarity with Active Directory, Exchange, and remote support tools.

• Experience with imaging tools and endpoint management platforms (e.g., SCCM, Intune).

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

• Ability to diagnose hardware issues using tools such as multimeters or diagnostic software.

Soft Skills

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical thinking.

• Ability to work independently and as part of a team.

• Customer-focused with a positive, can-do attitude.

• Strong organizational and time management skills.

Certifications (Preferred but not required)

• CompTIA A+, Network+, or similar certifications.

• Microsoft Certified: Modern Desktop Administrator Associate.

Pay and Benefits

The pay range for this position is $19.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Menomonee Falls,WI.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client is seeking a highly motivated and experienced Technical Support Lead to oversee our customer service and helpdesk operations. This hybrid role offers the opportunity to blend remote flexibility with in-office collaboration. The successful candidate will be responsible for managing a team of support specialists, ensuring the timely and effective resolution of customer technical issues, and driving improvements in our support processes and customer satisfaction.

Responsibilities:

• Lead, train, and mentor a team of technical support specialists, fostering a positive and high-performing environment.
• Oversee the daily operations of the helpdesk, ensuring all incoming requests are logged, prioritized, and resolved efficiently.
• Develop and implement support strategies and best practices to enhance customer experience and first-contact resolution rates.
• Monitor key performance indicators (KPIs) for the support team, such as response times, resolution times, and customer satisfaction scores.
• Act as a point of escalation for complex technical issues that cannot be resolved by the support team.
• Collaborate with other departments, such as Engineering and Product Management, to identify and resolve recurring issues and provide feedback for product improvements.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
• Manage and optimize the use of helpdesk software and ticketing systems.
• Conduct regular performance reviews and provide ongoing feedback and coaching to team members.
• Contribute to the development and implementation of new support tools and technologies.
• Ensure adherence to company policies and procedures in all support activities.
• Champion customer advocacy within the organization.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Strong understanding of IT systems, hardware, software, and network troubleshooting.
• Proficiency in using and managing helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Experience with remote support tools and technologies.
• Excellent leadership, coaching, and team management skills.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively in a hybrid environment, balancing remote work with occasional office presence for team meetings and collaboration.
• Familiarity with ITIL best practices is a plus.
• Proven ability to analyze data and make informed decisions to improve support operations.

Our client is dedicated to providing outstanding customer service and seeks a leader who shares this commitment. This role requires a balance of technical expertise and strong interpersonal skills to guide the support team to success.

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!

The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for supporting our customers both pre- and post-sale with their technical and functionality questions. During your calls you will be troubleshooting our emergency communication systems. Requiring you to learn and understand carious communication methods such as analog, VoIP, and cellular. With a basic understanding of network design and internet protocol (IP). You will strive to be an expert problem solver and deliver courteous and efficient troubleshooting of our products. You will be a part of a team of Inside Sales Specialists, Customer Service Specialists, Application Support Technicians, and other Technical Support Specialists with the collective goal to provide the best customer experience in the industry. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Technical Support Supervisor.

What you will do:

1. Offer troubleshooting and telephone support for all Avire North America products, providing installation assistance while educating and empowering on-site technicians to prevent future issues.
2. Document customer calls via FreshDesk or similar ticketing system and resolve tickets accordingly.
3. Provide technical support by issuing ticket numbers for customers to initiate the service evaluation process.
4. Promptly and courteously resolve customer online inquiries.
5. Maintain the company’s professional reputation through inclusion and superior customer service.
6. Assist and support other personnel as needed.
7. Collaborate with Sales, Production, and R&D teams for product development feedback
8. Put your curiosity into action with production items requiring technical programming, provisioning and/or activations.
9. With guidance of senior technicians, perform standard repairs and maintenance on hardware, firmware, and software to ensure optimal functionality.
10. Perform other duties as assigned.

We want someone who displays:

Action-Oriented Curiosity : You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

Collaboration : You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment : You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability: You take responsibility for your actions, and you deliver on your commitments.

Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives

• Provide superior customer service and technical support.
• Resolve technical questions and problems promptly and accurately.
• Support company personnel with training and product quality analysis.
• Keep management informed of area activities and significant problems.
• Maintain accurate and up-to-date knowledge articles and training documents.
• Ensure timely delivery of technical production items to shipping & production teams

Job Skills

• Strong interpersonal and communication skills
• Proven ability to problem-solve
• Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
• Strong technical skills and effective troubleshooting
• Familiar with ticketing systems
• Attention to detail and strong organizational skills
• Fluent in English and primary language used in area of responsibility and/or location

Qualifications

• High School Diploma or GED and/or a related field or equivalent experience
• Experience in customer service, support, or repair
• Network design and/or low voltage electrical experience or telecommunications experience is a plus
• Technical knowledge of product installation and usage
• Proficiency in computer-related applications

Who is AVIRE?

combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual’s unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.

AVIRE is part of the Halma group (). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.

Avire is an equal opportunity employer.

Benefits

• Competitive base salary
• Participation in the company bonus plan
• Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
• Paid time off
• Professional Development training opportunities

**Technical Services Manager - Equipment & Warranty**
Are you a strategic leader who thrives at the intersection of technical operations, continuous improvement, and cross-functional collaboration?
If so, we're looking for you.
This is a high-impact opportunity with a North American heavy equipment manufacturer that is expanding rapidly and investing in quality, customer support, and continuous improvement. You'll take ownership of a technical support and warranty function, guiding a skilled team while shaping the processes, metrics, and culture needed to raise the bar across the organization. This is a high-impact, strategically vital role in a fast-scaling equipment manufacturing business, with strong executive visibility and cross-functional influence.
**Why This Role Is Different:**
+ **Strategic Impact** : You'll own the transformation of a support function - evolving it from reactive to proactive, tactical to strategic.
+ **Cross-Functional Visibility** : Collaborate with Engineering, Quality, Production, and Procurement to identify failure trends, lead resolution efforts, and improve customer experience.
+ **Team Leadership** : Guide, mentor, and coach a seasoned technical support and warranty team - helping them become more data-driven, structured, and customer-focused.
+ **Growth Opportunity** : Join a company in rapid expansion, with significant investments in new production programs and aftermarket development.
**What You'll Be Doing:**
+ Lead a team of 6+ technical support agents, warranty engineer, and publications specialist
+ Define and implement KPIs and performance metrics for the support team (e.g., response time, first-call resolution, case escalation)
+ Analyze warranty and failure data to identify patterns and lead structured root cause and continuous improvement initiatives
+ Partner across departments to resolve recurring issues, improve product reliability, and drive vendor recovery efforts
+ Build and formalize processes for documentation, service bulletins, and field quality feedback
+ Drive customer satisfaction by ensuring fast, professional, and consistent technical support for the dealer network
**What We're Looking For:**
+ Strategic thinker with a hands-on leadership style - not just managing escalations, but building systems and culture
+ Strong communicator who can influence across engineering, quality, procurement, and executive teams
+ Experienced people leader with a passion for mentoring and coaching
+ Background in diesel engines, hydraulics, or mechanical systems - someone who can speak the language of product and service
+ Highly analytical and process-driven - with project management skills and a continuous improvement mindset
**Qualifications:**
+ Bachelor's degree (Mechanical or Industrial Engineering preferred)
+ 5+ years leading technical/product support, warranty, or field service operations
+ Experience with warranty systems, failure analysis, and vendor recovery
+ Familiarity with SAP Service Cloud or similar CRM/ticketing platform
+ Lean, Six Sigma, or other structured CI methodology preferred
**Position Details:**
+ **Work Location** : Milwaukee/Southeastern Wisconsin area (onsite required; hybrid may be considered after ramp-up)
+ **Travel** : 4-5 weeks per year (dealer visits, trade shows, team coordination)
+ **Compensation** : Up to $150K base + 12% bonus + relocation package
+ **Benefits** : Full health package, 401(k), PTO, paid holidays, training/development programs
**Ready to Lead with Purpose?**
If you're looking for a career-defining opportunity where your technical knowledge, leadership, and strategic mindset will directly impact customer satisfaction and product reliability - this is it!
**_Please note all resumes and candidate information submitted are kept in the strictest confidence. No resume will be released without the candidate's prior permission._**
**_About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson_** WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**We are Generac, a leading energy technology company committed to powering a smarter world.**
Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we've evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people
The Industrial Energy Support Specialist is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, troubleshooting support, and authorizing warranty repairs autonomously with guidance from leadership and higher-level Support Specialists.
This role develops and maintains technical troubleshooting procedures, creates technical content for new product introductions.
**Major Responsibilities**
+ Answers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to moderately complex questions over the phone.
+ Provides accurate, timely, and descriptive notes during calls.
+ Solves routine to non-routine issues.
+ Instructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically.
+ Troubleshoots with dealer technicians to resolve moderately complex issues with the product in the field.
+ Assists with on-site troubleshooting, diagnosis, and repairs as required.
+ Gathers and prepares documentation regarding product failures for further analysis by quality and engineering teams.
**Other Duties assigned and the following:**
+ Monitors and answers emails from the Industrial Service inbox.
+ Overtime may be required depending on market conditions.
**Minimum Job Requirements**
+ Associate's degree in automotive or diesel technology or equivalent experience in related technical field
+ 1 year of technical experience in automotive repair, diesel engines, gaseous engines, or generators.
**Knowledge / Skills / Abilities**
+ Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory.
+ Be able to read and follow wiring diagrams and schematics.
+ Excellent Customer Service skills.
+ Ability to communicate verbally and in writing in a professional manner.
+ Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets.
+ Ability to remain calm in high stress situations.
+ Solid knowledge of Microsoft office suite.
+ Developing leadership competencies.
+ An ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.
+ Advanced Problem-solving skills.
+ Basic knowledge of control system programming.
**Preferred Job Requirements**
+ Generac Master Certification or equivalent
+ Bachelor's Degree in technical field
+ Bilingual Spanish
+ AC or DC Electrical experience
+ Experience working with SAP, GenService, Salesforce and windchill
**Great Reasons to work for Generac:**
+ Competitive Benefits: Health, Dental, Vision, 401k and many more
+ We offer product loan (for up to 4 days) and discount programs
+ Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
+ Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
+ We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
+ We're an inclusive company that celebrates differences and keeps equity and respect at the forefront.
**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
_"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."_
Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac's success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people's lives and their own.

Our client is seeking a motivated and experienced Technical Support Team Lead to manage their customer service operations in Milwaukee, Wisconsin, US . This role is crucial for ensuring exceptional customer support and efficient issue resolution for our client's diverse customer base. The ideal candidate will possess strong leadership skills, a deep understanding of technical support processes, and a passion for customer satisfaction. You will be responsible for leading, training, and mentoring a team of technical support specialists, ensuring they provide timely and accurate assistance to customers. Your duties will include monitoring team performance, setting service level agreements (SLAs), and implementing best practices to enhance customer experience. You will also handle escalated customer issues, troubleshoot complex technical problems, and collaborate with other departments, such as engineering and product development, to identify and resolve recurring issues. A key aspect of this role involves developing and maintaining support documentation, knowledge bases, and training materials. We are looking for an individual with excellent communication, problem-solving, and organizational skills, who can thrive in a fast-paced environment and inspire their team to achieve excellence. If you are a natural leader with a strong technical aptitude and a commitment to customer success, we encourage you to apply.

Key Responsibilities:

• Lead and manage a team of technical support specialists, providing guidance and motivation.
• Oversee daily operations, ensuring customer inquiries and issues are resolved promptly and effectively.
• Set performance standards and monitor team productivity and quality of service.
• Handle escalated customer issues and complex technical problems.
• Develop and maintain support documentation, FAQs, and knowledge base articles.
• Train new team members and provide ongoing professional development for the team.
• Collaborate with engineering and product teams to resolve product issues and provide feedback.
• Implement and improve support processes to enhance customer satisfaction.
• Analyze support trends and data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated team in Milwaukee, Wisconsin . This hybrid role requires a deep understanding of technical issues, exceptional problem-solving abilities, and a passion for delivering outstanding customer service. You will be the primary point of contact for complex technical inquiries, providing timely and effective solutions to ensure client satisfaction. The ideal candidate will possess a strong technical background and the ability to troubleshoot a wide range of hardware, software, and network issues.

Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
• Diagnose and resolve complex technical problems, escalating issues to higher-level support when necessary.
• Document all technical issues, troubleshooting steps, and resolutions accurately in the ticketing system.
• Develop and maintain knowledge base articles and FAQs to assist users and support staff.
• Train and mentor junior support technicians, sharing expertise and best practices.
• Identify recurring technical issues and provide feedback to product development and engineering teams for resolution.
• Manage user accounts, permissions, and software installations.
• Participate in the testing and deployment of new software and hardware.
• Ensure compliance with company policies and procedures related to IT support.
• Contribute to the continuous improvement of support processes and customer satisfaction metrics.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications are a plus.
• Minimum of 4-6 years of experience in technical support or helpdesk roles, with a proven track record of handling complex issues.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote management tools.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively both independently and as part of a collaborative team.
• Strong organizational and time management skills.
• Experience with cloud technologies (e.g., Office 365, Google Workspace) is highly desirable.

Join our client in Milwaukee, Wisconsin and play a vital role in ensuring the seamless operation of their technological infrastructure. This hybrid position offers a great opportunity for professional growth and impact.

Our client, a rapidly expanding software solutions provider, is seeking a highly experienced and dedicated Lead Technical Support Specialist to spearhead their customer service operations. This role, based in **Milwaukee, Wisconsin**, will focus on leading a team of support professionals, resolving complex technical issues, and ensuring exceptional customer satisfaction. The ideal candidate will possess a strong technical background, excellent leadership qualities, and a passion for delivering outstanding support.

Responsibilities:

• Lead and manage a team of technical support specialists, providing guidance, training, and performance management.
• Serve as the primary point of escalation for complex technical issues, ensuring timely and effective resolution.
• Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs.
• Monitor support queues and agent performance, implementing strategies to improve response times and first-contact resolution rates.
• Analyze support data to identify trends, recurring issues, and areas for product or service improvement.
• Collaborate with development and product management teams to relay customer feedback and advocate for enhancements.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Develop and deliver training programs for new and existing support staff.
• Contribute to the continuous improvement of support processes and tools.
• Champion a customer-centric approach within the support team.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proficiency in troubleshooting software applications, operating systems, and network issues.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of ITIL best practices is a plus.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively manage and motivate a team.
• Experience in a SaaS or software-based technical support environment is highly desirable.
• Must be authorized to work in the US.

This is an exciting opportunity to lead a critical function within a growing technology company. Our client offers a competitive salary, comprehensive benefits, and a dynamic work environment. If you are a seasoned support professional with leadership aspirations and a commitment to excellence, we encourage you to apply. The role requires a blend of technical expertise and interpersonal finesse to guide both your team and the customer. You will be instrumental in shaping the support experience for our client's user base.

Our client, a rapidly growing SaaS company providing innovative solutions for enterprise resource planning, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated customer success team in Milwaukee, Wisconsin, US . This pivotal role involves providing advanced technical assistance, troubleshooting complex issues, and ensuring the highest level of customer satisfaction for their global client base. The ideal candidate will possess a deep understanding of software systems, excellent problem-solving abilities, and strong communication skills to effectively assist users and collaborate with internal development teams.

Key responsibilities include diagnosing and resolving intricate technical problems related to our client's software products, often involving in-depth investigation and root cause analysis. You will be responsible for providing timely and effective technical support via phone, email, and remote access tools, escalating issues as necessary to higher-level support or engineering teams. This position requires documenting technical solutions, creating knowledge base articles, and contributing to training materials to empower users and internal staff. The successful candidate will actively engage with customers to understand their needs, offer proactive solutions, and contribute to product improvement by relaying customer feedback to the product development team. This is an exceptional opportunity for a technically adept support professional to advance their career within a dynamic and forward-thinking company. We are looking for an individual who is passionate about technology, customer service, and continuous learning. Your ability to manage multiple priorities and thrive in a fast-paced environment will be essential.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting complex software applications, databases, and network issues.
• Strong understanding of SaaS platforms, cloud environments (e.g., AWS, Azure), and enterprise software solutions.
• Proficiency with scripting languages (e.g., SQL, Python) for data analysis and troubleshooting is a plus.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
• Ability to work independently and as part of a collaborative team.