What Jobs are available for IT Specialists in Milwaukee?
Showing 89 IT Specialists jobs in Milwaukee
Technical Support Specialist
53201 Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their customer service team. This is a fully remote position, offering the opportunity to provide high-level technical assistance to a diverse customer base. You will be responsible for diagnosing and resolving complex software and hardware issues, guiding users through troubleshooting steps, and escalating issues when necessary. The ideal candidate is passionate about technology, possesses excellent communication and problem-solving skills, and thrives in a fast-paced, remote environment. This role requires a strong commitment to customer satisfaction and the ability to articulate technical solutions clearly.
Responsibilities:
Responsibilities:
- Provide first- and second-level technical support via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues for customers.
- Guide users through step-by-step solutions for technical problems.
- Escalate unresolved issues to appropriate internal teams or senior technicians.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Create and update knowledge base articles and FAQs to assist users and support staff.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure a high level of customer satisfaction through efficient and effective support.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to a positive and collaborative team environment.
- Proven experience in a technical support role, helpdesk, or customer service capacity.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills, with the ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage time effectively in a remote work setting.
- A patient and empathetic approach to customer support.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience with remote desktop tools and troubleshooting.
- This role serves a client based in Milwaukee, Wisconsin, US and is conducted 100% remotely.
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0
Technical Support Engineer
53201 Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Engineer to join their customer service and helpdesk team in Milwaukee, Wisconsin, US . This role is essential in providing high-level technical assistance to clients, troubleshooting complex issues, and ensuring a seamless user experience with our products and services. You will be the first line of defense for our users facing technical difficulties, requiring strong diagnostic skills and a deep understanding of our software and hardware infrastructure. The ideal candidate possesses excellent communication skills, patience, and a passion for problem-solving. Responsibilities include responding to support tickets, diagnosing and resolving technical hardware and software issues, escalating unresolved issues to senior engineers, and documenting solutions for our knowledge base. You will also be responsible for providing training and guidance to users on product functionality and best practices. Our client is committed to delivering exceptional customer support and expects their support engineers to embody this commitment. This position requires a proactive approach to identifying recurring issues and suggesting improvements to our products and support processes. You will work collaboratively with the development and QA teams to ensure prompt resolution of bugs and feature requests. This is an excellent opportunity for a motivated individual to grow their career in technical support and make a significant impact on customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Escalate complex issues to senior technical staff or specialized teams.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides.
- Assist with user account management and access control.
- Conduct user training sessions on software applications and IT best practices.
- Monitor system performance and identify potential issues.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with common software applications and productivity suites.
- Excellent problem-solving and diagnostic skills.
- Exceptional customer service and communication abilities.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
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1
Technical Support Engineer
53202 Milwaukee, Wisconsin
$75000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an experienced Technical Support Engineer to join their customer service and helpdesk team in Milwaukee, Wisconsin, US . This role is crucial for ensuring our clients receive timely and effective technical assistance for our software products and services. The Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues, providing detailed documentation, and collaborating with engineering teams to identify and implement product improvements. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving skills, and a customer-centric mindset. They should be adept at communicating technical information clearly and concisely to both technical and non-technical users.
Key responsibilities include:
The successful candidate will have an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in technical support or helpdesk roles, with a strong understanding of operating systems (Windows, macOS, Linux) and network protocols, is required. Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is essential. Excellent analytical and problem-solving skills, along with strong communication and interpersonal abilities, are crucial. The ability to manage multiple priorities and work effectively in a fast-paced environment is key. This role offers a hybrid work arrangement, balancing collaborative in-office work with the flexibility of remote work, based in Milwaukee, Wisconsin, US . A passion for technology and a commitment to delivering outstanding customer service are highly valued. Join our client and become an integral part of their customer success.
Key responsibilities include:
- Providing first- and second-level technical support to customers via phone, email, and chat.
- Diagnosing, troubleshooting, and resolving software and hardware issues reported by users.
- Escalating complex issues to senior support staff or development teams when necessary.
- Documenting technical solutions, troubleshooting steps, and product issues in a knowledge base.
- Assisting in the development and maintenance of support documentation and FAQs.
- Monitoring system performance and identifying potential issues.
- Gathering customer feedback and reporting trends to product management teams.
- Contributing to the continuous improvement of support processes and tools.
- Providing training and guidance to junior support staff.
The successful candidate will have an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in technical support or helpdesk roles, with a strong understanding of operating systems (Windows, macOS, Linux) and network protocols, is required. Experience with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is essential. Excellent analytical and problem-solving skills, along with strong communication and interpersonal abilities, are crucial. The ability to manage multiple priorities and work effectively in a fast-paced environment is key. This role offers a hybrid work arrangement, balancing collaborative in-office work with the flexibility of remote work, based in Milwaukee, Wisconsin, US . A passion for technology and a commitment to delivering outstanding customer service are highly valued. Join our client and become an integral part of their customer success.
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2
Technical Support Lead
53201 Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Technical Support Lead to join their growing IT department in **Milwaukee, Wisconsin, US**. This hybrid role is responsible for overseeing the day-to-day operations of the technical support team, ensuring efficient resolution of hardware, software, and network issues for end-users. You will provide technical guidance, manage support tickets, and contribute to the continuous improvement of IT support processes.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
- Manage the ticketing system, ensuring timely and effective resolution of support requests.
- Diagnose and resolve complex hardware, software, and network issues for end-users.
- Develop and maintain IT support documentation, including knowledge base articles and troubleshooting guides.
- Install, configure, and troubleshoot operating systems and application software.
- Manage user account creation, modification, and deletion.
- Oversee the deployment and maintenance of IT equipment, including desktops, laptops, and peripherals.
- Collaborate with other IT teams (e.g., Systems Administration, Network Engineering) to resolve escalated issues.
- Identify recurring technical issues and recommend proactive solutions or system improvements.
- Ensure adherence to IT policies, security protocols, and service level agreements (SLAs).
- Provide end-user training on new hardware and software.
- Participate in IT projects and initiatives as required.
- Maintain an inventory of IT assets.
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3
Senior Technical Support Engineer
53202 Milwaukee, Wisconsin
$85000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dynamic team. This role is pivotal in providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring seamless operation of our client's software solutions. You will be the primary point of escalation for challenging technical problems, requiring deep product knowledge and excellent problem-solving abilities. The ideal candidate will possess a strong understanding of enterprise software, network infrastructure, and common IT support protocols. You will be responsible for diagnosing, documenting, and resolving technical issues efficiently, while maintaining high levels of customer satisfaction.
This position involves working closely with engineering and product development teams to identify root causes of recurring issues and contribute to product improvements. You will also play a key role in developing and maintaining technical documentation, knowledge base articles, and training materials for both internal support staff and end-users. Strong communication skills are essential, as you will interact with clients from various technical backgrounds, providing clear and concise solutions. This role offers a blend of technical expertise and client interaction, making it an exciting opportunity for a dedicated support professional.
Responsibilities:
This position involves working closely with engineering and product development teams to identify root causes of recurring issues and contribute to product improvements. You will also play a key role in developing and maintaining technical documentation, knowledge base articles, and training materials for both internal support staff and end-users. Strong communication skills are essential, as you will interact with clients from various technical backgrounds, providing clear and concise solutions. This role offers a blend of technical expertise and client interaction, making it an exciting opportunity for a dedicated support professional.
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues.
- Diagnose, document, and resolve customer-reported problems via phone, email, and chat.
- Escalate unresolved issues to appropriate engineering or development teams.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Train and mentor junior support staff on technical issues and best practices.
- Collaborate with product management and development teams to provide feedback on product enhancements and bug fixes.
- Manage customer relationships and ensure timely resolution of support tickets.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Proven ability to troubleshoot complex technical issues across software and hardware.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and IT infrastructure.
- Excellent communication, interpersonal, and customer service skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a team.
- Familiarity with scripting or programming languages is a plus.
- This is a Hybrid role based in Milwaukee, Wisconsin, US , requiring occasional on-site presence.
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4
Senior Technical Support Engineer
53201 Milwaukee, Wisconsin
$80000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Technical Support Engineer to join their dedicated Customer Service & Helpdesk team. This hybrid role offers a flexible work arrangement, combining remote work with occasional on-site presence at our Milwaukee, Wisconsin, US office. You will be the primary point of contact for complex technical issues, providing advanced troubleshooting and resolution for our clients' software and hardware challenges. Your expertise will be crucial in ensuring customer satisfaction, maintaining high service levels, and contributing to the continuous improvement of our support processes. This is an excellent opportunity to utilize your technical acumen and customer-facing skills in a dynamic environment.
Key responsibilities include:
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar role is required. Proven expertise in troubleshooting complex technical problems, strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are a must. The ability to explain technical concepts to non-technical users effectively is critical. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is expected. This hybrid role requires individuals who can work effectively both independently and as part of a collaborative team, with a commitment to delivering exceptional customer service.
Key responsibilities include:
- Providing high-level technical support and troubleshooting for a wide range of software and hardware products.
- Diagnosing and resolving complex technical issues escalated from lower-tier support.
- Guiding customers through problem-solving processes and providing clear, concise instructions.
- Documenting technical issues, solutions, and product feedback in a knowledge base.
- Collaborating with engineering and product teams to identify root causes of recurring issues and advocate for product improvements.
- Developing and delivering technical training materials for both customers and internal support staff.
- Participating in on-call rotation to provide after-hours support.
- Contributing to the development and maintenance of support tools and processes.
- Mentoring and guiding junior support engineers.
- Identifying trends in customer issues and proactively suggesting solutions.
- Ensuring timely and effective resolution of customer inquiries to maintain high satisfaction rates.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar role is required. Proven expertise in troubleshooting complex technical problems, strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are a must. The ability to explain technical concepts to non-technical users effectively is critical. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is expected. This hybrid role requires individuals who can work effectively both independently and as part of a collaborative team, with a commitment to delivering exceptional customer service.
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5
Senior Technical Support Specialist
53201 Milwaukee, Wisconsin
$75000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is looking for a highly skilled Senior Technical Support Specialist to join their dedicated, fully remote team. This role is crucial in providing advanced technical assistance and unparalleled customer service to our global user base. You will be responsible for troubleshooting complex technical issues across our suite of software products, identifying root causes, and implementing effective solutions. The ideal candidate will possess deep technical knowledge, exceptional problem-solving abilities, and outstanding communication skills, enabling them to explain intricate technical concepts clearly to both technical and non-technical users. Responsibilities include managing support tickets, escalating unresolved issues to engineering teams when necessary, contributing to our knowledge base with comprehensive documentation and guides, and proactively identifying areas for product improvement based on customer feedback. You will also be involved in training junior support staff and developing best practices for the support department. A minimum of 5 years of experience in technical support, IT helpdesk, or a similar customer-facing technical role is required. Proficiency in diagnosing software and hardware issues, familiarity with ticketing systems (e.g., Zendesk, ServiceNow), and a strong understanding of networking concepts are essential. Experience with cloud platforms (AWS, Azure) and scripting languages (e.g., Python, Bash) is a significant advantage. This is a remote position, offering the flexibility to work from anywhere, provided you have a reliable internet connection and can adhere to established support schedules. Join our client’s dynamic team and play a vital role in ensuring customer satisfaction and product success. This is an excellent opportunity for an experienced support professional to grow their career in a collaborative, forward-thinking environment.
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6
Senior Technical Support Specialist
53202 Milwaukee, Wisconsin
$65000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their established IT department in Milwaukee, Wisconsin, US . This position plays a critical role in providing advanced technical assistance, resolving complex hardware and software issues, and ensuring the smooth operation of our client's technology infrastructure. The successful candidate will serve as a point of escalation for junior support staff and contribute to the continuous improvement of IT support services.
Key responsibilities include:
Qualifications:
Key responsibilities include:
- Providing in-depth technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues.
- Diagnosing and resolving complex technical problems, including server issues, network connectivity problems, and application malfunctions.
- Escalating unresolved issues to appropriate internal teams or external vendors, ensuring timely resolution.
- Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Developing and maintaining comprehensive technical documentation, knowledge base articles, and user guides.
- Mentoring and training junior IT support staff, sharing technical expertise and best practices.
- Participating in the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
- Assisting with system upgrades, software deployments, and hardware rollouts.
- Monitoring system performance and proactively identifying potential issues.
- Collaborating with other IT teams to ensure integrated solutions and effective problem-solving.
- Managing user accounts, permissions, and access rights.
- Implementing and enforcing IT security policies and procedures.
- Contributing to IT project planning and execution as needed.
- Providing regular reports on support tickets, resolution times, and system performance.
- Ensuring compliance with company IT policies and industry best practices.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support, IT helpdesk, or a similar role.
- Advanced troubleshooting skills for Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs) and troubleshooting network issues.
- Experience with Active Directory, Group Policy, and managing user accounts.
- Familiarity with mobile device management (MDM) solutions.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
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7
Senior Technical Support Specialist
53201 Milwaukee, Wisconsin
$60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled Senior Technical Support Specialist to join their dedicated support team. This is an on-site role requiring excellent troubleshooting abilities and a passion for delivering exceptional customer service. The ideal candidate will possess extensive knowledge of software applications and hardware, with a strong ability to resolve complex technical issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Provide advanced technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve complex hardware and software issues, including network connectivity, operating system problems, and application errors.
- Document all support activities, solutions, and troubleshooting steps in the ticketing system.
- Escalate unresolved issues to higher-level support teams or development, providing detailed diagnostic information.
- Assist in the development and maintenance of technical support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff on technical troubleshooting techniques and best practices.
- Participate in the testing of new software releases and provide feedback on functionality and usability.
- Identify recurring technical issues and propose solutions for systemic improvements.
- Ensure customer satisfaction by providing timely, accurate, and professional technical assistance.
- Manage multiple support tickets and prioritize tasks effectively in a busy environment.
- Stay up-to-date with the latest technologies and product updates relevant to the company's offerings.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4-6 years of experience in technical support or a related IT role.
- Proven expertise in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Strong understanding of network protocols, hardware components, and peripheral devices.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and as part of a team in an on-site setting.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
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8
Senior Technical Support Engineer
53202 Milwaukee, Wisconsin
$75000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is looking for a highly skilled Senior Technical Support Engineer to join their dedicated team in **Milwaukee, Wisconsin, US**. This role is critical in providing advanced technical assistance, troubleshooting complex issues, and ensuring customer satisfaction with our cutting-edge products. The ideal candidate will possess deep technical knowledge, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on customer success. Join our innovative and supportive team.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and remote sessions, addressing complex hardware and software issues.
- Diagnose, troubleshoot, and resolve escalated customer problems in a timely and efficient manner.
- Analyze root causes of technical issues and collaborate with development and product teams to implement permanent solutions.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Guide and mentor junior support engineers, sharing expertise and best practices.
- Contribute to the improvement of support processes, tools, and methodologies.
- Manage customer escalations and ensure proactive communication throughout the resolution process.
- Identify trends in customer issues and provide feedback to product development for future enhancements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Stay up-to-date with product updates, new features, and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a Tier 2 or Tier 3 role.
- Proven expertise in troubleshooting complex software and hardware issues, ideally related to enterprise applications.
- Strong understanding of operating systems (Windows, Linux), networking protocols, and common IT infrastructure.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and collaboratively in a team environment.
- Proactive approach to identifying and resolving potential issues.
- Customer-focused mindset with a dedication to achieving high levels of satisfaction.
This is an excellent opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on customer success. Join our innovative and supportive team.
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9