836 IT Specialists jobs in Pikesville

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

Description

Leidos is seeking a Database Technical Support Specialist to be part of the mission solution and help lead SSA's Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forward-looking professionals in need of a strong candidate with these key required skills : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys. Experience in system enhancements using advanced features, including the development of custom KPIs for performance management. Data Analysis and strong skills in data modeling to support strategic decision-making. Maintaining and analyzing records of actual volumes and loads against forecasted data, recommending changes to improve productivity and satisfaction. This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.**

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer "yes" to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?

• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?

• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?

• Are you comfortable with proactive outward communication and technical leadership?

• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?

• Do you have the flexibility, creativity, and resilience to pivot the mission for success?

• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your "Why" with us and take your place in our Leidos Family!

• Responsible for providing technical and analytical support to several large contact center sites.

• Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.

• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.

• Identify research process improvements or develop new processes as needed

• Software Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.

• SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.

• BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.

• All other duties as assigned or directed.

FOUNDATION FOR SUCCESS ( Basic Qualifications )

BS Degree and 5 years of experience. Additional years of experience may be substituted in lieu of degree.

• 5 years of experience in database administration and transformation.

• 3 years of experience as a reporting and visualization.

• Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE ( Required Skills )

These skills will help you succeed in this position:

• Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration.

• ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation.

• Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights.

• Data Modeling: Strong skills in data modeling to support strategic decision-making.

HOW TO STAND OUT FROM THE CROWD (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables.

• Demonstrated excellence in research and writing ability.

• Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions.

• Self-starter, highly motivated individual who adapts to a dynamic work environment.

• Strong attention to detail with an ability to operate effectively across multiple priorities.

• Prior Federal government experience.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

ITSSCII

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

August 8, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00164186

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Join to apply for the Technical Support Engineer (Mechanical) role at Intralox 1 day ago Be among the first 25 applicants Join to apply for the Technical Support Engineer (Mechanical) role at Intralox Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Engineer (Mechanical) at our Hanover, MD location. This position reports to the Supervisor - Technical Support, US. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods. Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page. Responsibilities Working within the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market. Serve as an advanced level remote troubleshooter and problem-solver for any issues that arise. Responsible for ensuring that our customers are able to reach a qualified resource to answer questions and help solve problems whenever needed. Responsible for making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or will require a longer-term path to resolution. Demonstrate a good understanding of operational and commercial principles and be able to make fast and independent decisions within that clear set of principles. Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing. Make field visits for the purposes of: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement. Problem resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment. Demonstrate ownership of after-sales issues, ensuring resolution for customers. This involves successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status. Identifying any recurring issues, communicating these to the relevant product/design and project/product management groups. Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams. Requirements A bachelor's degree in mechanical engineering or electrical controls engineering, or other related engineering discipline. At least one (1) year of experience analyzing, troubleshooting, and solving technical problems over the phone/remotely. Service minded, self-managed mentality with a sense of ownership and commitment to a high-quality customer experience. Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required. Ability to understand and manage customer expectations while maintaining a service oriented mindset. Commercial affinity - ability and experience to communicate effectively and directly with customers. Experience in reading and understanding AutoCAD (2D and 3D) and other CAD design software for the purposes of understanding onsite equipment configuration (understand how the system is supposed to work for troubleshooting purposes; parts ID). Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.). Ability to travel; 25% travel per month - Post Onboarding: Understanding emerging issues/concerns for new projects/programs, Evaluating and understanding exposure and impact of newly discovered field issues, Continuous improvement; Likely higher travel percentage during initial training period Fluent in English (written and verbal). Preferred Qualifications Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions. Experience in relevant customer-facing roles is a plus Packaging equipment and/or Material Handling equipment and systems experience a plus. Project Management experience a plus. Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits. The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations. The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans Salary Range $68,200 to $47,300 EOE/M/F/Vet/Disabled Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Machinery Manufacturing Referrals increase your chances of interviewing at Intralox by 2x Get notified about new Technical Support Engineer jobs in Baltimore, MD . Technical Support Specialist - Swing Shift Maryland, United States 54,000.00- 80,000.00 1 week ago Technical Support Specialist Tier 3 - Clearance Required Maryland, United States 54,000.00- 80,000.00 1 week ago Fort Meade, MD 83,000.00- 95,000.00 8 months ago Technical Customer Support Analyst - Columbia, MD or Orlando, FL Columbia, MD 80,000.00- 100,000.00 3 weeks ago Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD) Columbia, MD 130,000.00- 180,000.00 3 weeks ago Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD) Fort Meade, MD 105,000.00- 135,000.00 1 week ago Senior Technical Analyst 2 - Operational Planning Support Columbia, MD 75,000.00- 95,000.00 3 weeks ago Technical Support Specialist (Mechanical) Baltimore, MD 40,600.00- 88,820.00 1 day ago Hanover, MD 78,000.00- 250,000.00 2 days ago Technical Customer Support Analyst - Columbia, MD or Orlando, FL Fort Meade, MD 115,000.00- 260,000.00 4 months ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Technical Support Specialist (Mechanical) Join to apply for the Technical Support Specialist (Mechanical) role at Intralox Technical Support Specialist (Mechanical) 1 day ago Be among the first 25 applicants Join to apply for the Technical Support Specialist (Mechanical) role at Intralox Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Specialist for our Hanover, MD location. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide. Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years. Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page. Responsibilities The position is responsible for ensuring that our customers can reach a qualified resource to answer questions and help solve problems whenever needed. Responsibilities will also include making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or determine if they require a longer-term path to resolution. Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing. Problem/ complaint resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment. Demonstrate ownership of after-sales issues, ensuring resolution for customers. This may involve successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status. Identifying any recurring issues, communicating these to the relevant product/design and project management groups. Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams. Position Requirements An associates degree in engineering or related discipline. At least two (2) years industry experience. Able to analyze and solve technical problems over the phone Service minded; self-managed mentality with a sense of ownership and commitment to a high-quality customer experience Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required Ability to understand and manage customer expectations while maintaining a service oriented mindset Commercial affinity - ability and experience to communicate effectively and directly with customers Experience in mechanical drawing/ design work, AutoCAD (2D and 3D) design software skills Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.). Willingness to travel; Fluent in English (written and verbal). Spanish speaking is desired. Preferred Requirements Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions. Experience in relevant customer-facing roles is a plus Packaging equipment and/or Material Handling equipment and systems experience a plus. Project Management experience a plus. Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits. The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations. The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans. Salary Range: $40,600 to $8,820 EOE/M/F/Vet/Disabled Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Machinery Manufacturing Referrals increase your chances of interviewing at Intralox by 2x Get notified about new Mechanical Specialist jobs in Baltimore, MD . 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Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.

WHAT WE DO: enabling the future of vehicle care - wherever the road takes you.

WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE:

We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.
• Resolves cases representing technical requests from our customers troubleshoots technical and process issues.
• Takes Notes in Salesforce detailing steps and processes taken on every interaction.
• Follow up with customers to ensure their technical issues are resolved.
• Assist in training new Technical Support Representatives.
• Gathers data to identify and evaluate technical purchasing options.
• Provide Best in Class service to internal and external customers.
• Availability to work evenings, weekends, and holidays on a rotation.
• Sitting for long periods of time doing computer work.

• Experience in customer facing position
• Ability to maintain composure in high-stress situations
• Problem solving and troubleshooting skills
• Active listening and interpersonal skills
• Strong attention to detail
• Knowledgeable in MS Office (Excel, Word, Power Point)
• Curiosity

• High School Diploma (or GED or High School Equivalence Certificate)

• Associates or Bachelor's Degree
• Technical experience

Description

DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.

WHAT WE DO: enabling the future of vehicle care - wherever the road takes you.

WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE:

We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.

• Resolves cases representing technical requests from our customers troubleshoots technical and process issues.

• Takes Notes in Salesforce detailing steps and processes taken on every interaction.

• Follow up with customers to ensure their technical issues are resolved.

• Assist in training new Technical Support Representatives.

• Gathers data to identify and evaluate technical purchasing options.

• Provide Best in Class service to internal and external customers.

• Availability to work evenings, weekends, and holidays on a rotation.

• Sitting for long periods of time doing computer work.

SUPERVISORY RESPONSBILITIES:

None.

MINIMUM REQUIREMENTS:

Skill Sets:

• Experience in customer facing position

• Ability to maintain composure in high-stress situations

• Problem solving and troubleshooting skills

• Active listening and interpersonal skills

• Strong attention to detail

• Knowledgeable in MS Office (Excel, Word, Power Point)

• Curiosity

Education:

• High School Diploma (or GED or High School Equivalence Certificate)

Preferred Requirements:

• Associates or Bachelor's Degree

• Technical experience

The base compensation range for this position is $17.84 to $4.28 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 3 weeks, 11 paid holidays per year and 5 days of paid sick leave.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

Vontier is a 3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as "Vontier Company".

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail

Equal Opportunity Employer (

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

E nterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package .

Job Description Summary

Job Description

Job Responsibilities:

• Be the most technical person on the Service Desk and serve as a resource for other team members.
• Be able to automate tasks using a variety of tools.
• Utilize the ticket tracking system (ServiceNow) to document all support incidents.
• Creates and maintains detailed and complete Service Desk Knowledge Articles.
• Reporting of metrics and KPIs for the Service Desk and the Service Desk Manager.
• Identify opportunities for automation and assist with developing automation systems to address those opportunities.
• Participation with research, planning, scoping, implementation, and ongoing project support.
• Participation in maintaining inventory of hardware, software, and support assets.
• Capability to self-motivate, work independently, and take ownership of job responsibilities.
• On-point, genuine interpersonal and written communication skills
• Demonstrated Customer Service & Troubleshooting skill-sets
• The ability to balance and prioritize multiple projects and remain calm under pressure.
• Experience working with multi-tiered ticket handling/resolution systems
• Provide tier 1 and tier 2 IT support and act as SD Team escalation point.
• Enforces IT standards and educates employees about compliance issues.
• Performs other related duties as assigned

Strong Background in:

• Microsoft Active Directory
• Active Directory User Management
• Office 365 and Azure cloud services
• Automation tools

Qualifications and Experience:

• Networking experience, including a demonstrated understanding of VPN, LAN, WAN, and wireless.
• Understanding of security practices, including physical, internet, and wireless security.
• Strong understanding of user authentication, permissions, and encryption
• At least 2 years of documented Service Desk Team Lead Experience
• Understanding of ITIL

Total Rewards at Enterprise:

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family.

The base salary for this role is $5,000 to 85,000, depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

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The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

In this role you will.

• Respond to customer cases in line with service level objectives.

• Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

• Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

• Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

• Manage customer and internal communications with, both written and on calls.

• Drive full resolution of cases and escalated cases with limited oversight or direction.

• Act as a mentor and advisor to other members of the Global Technical Support Team

• Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

• Create knowledge articles and lead knowledge sharing initiatives.

You have what it takes if you have.

• Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

• Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.

• Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

• Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

• Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

• The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Customer focus and ownership, use of own initiative, and a proactive approach to work.

• Ability to facilitate conversations with large groups of remote people.

• Ability to maintain calm during stressful situations.

• Ability to translate technical incidents into business terms.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at