138 IT Specialists jobs in San Antonio
Technical Support - Utility
78208 Fort Sam Houston, Texas
Siemens
Posted 1 day ago
Job Viewed
Job Description
Job Family: Electrification & Automation
Req ID:
Technical Support - Inverter and Energy Storage
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
Transform the everyday with us!
About Smart Infrastructure – Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!ion grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!
We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.
You’ll make an impact by:
This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.
-
Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
-
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
-
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
-
Build a positive customer experience by working closely with Development, Sales and Quality Assurance
-
Respond promptly and professionally to customer inquiries and complaints
-
Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
-
Work with our factories and quality teams to develop and implement corrective and preventive actions
-
Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
-
Provide frequent updates to all stakeholders during the correction steps for the customer
-
Work closely with field service teams and vendors to align on materials and methods of correction
-
Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
-
Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
You’ll win us over by having the following qualifications:
Basic Qualifications:
-
Bachelor’s degree
-
3+ years’ experience working in energy storage, solar, utilities
-
Project Management skills with excellent Business acumen
-
High level computer skill (SAP and/or Salesforce experience a plus)
Preferred Qualifications:
-
Strong verbal skills to aid in customer communications
-
Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here ( .
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$66,220 $113,520
View Now
0
Technical Support - Utility
78284 San Antonio, Texas
Siemens
Posted 2 days ago
Job Viewed
Job Description
**Job Family:** Electrification & Automation
**Req ID:**
**Technical Support - Inverter and Energy Storage**
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
Transform the everyday with us!
**About Smart Infrastructure - Electrification and Automation:**
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!ion grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!
**We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.**
**You'll make an impact by:**
This role will work within the Siemens SI EA business unit and will support **Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.**
+ Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
+ Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
+ Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
+ Build a positive customer experience by working closely with Development, Sales and Quality Assurance
+ Respond promptly and professionally to customer inquiries and complaints
+ Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
+ Work with our factories and quality teams to develop and implement corrective and preventive actions
+ Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
+ Provide frequent updates to all stakeholders during the correction steps for the customer
+ Work closely with field service teams and vendors to align on materials and methods of correction
+ Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
+ Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
**You'll win us over by having the following qualifications:**
_Basic Qualifications:_
+ Bachelor's degree
+ 3+ years' experience working in energy storage, solar, utilities
+ Project Management skills with excellent Business acumen
+ High level computer skill (SAP and/or Salesforce experience a plus)
_Preferred Qualifications:_
+ Strong verbal skills to aid in customer communications
+ Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here ( .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$66,220 $113,520
**Req ID:**
**Technical Support - Inverter and Energy Storage**
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
Transform the everyday with us!
**About Smart Infrastructure - Electrification and Automation:**
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!ion grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!
**We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.**
**You'll make an impact by:**
This role will work within the Siemens SI EA business unit and will support **Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.**
+ Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
+ Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
+ Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
+ Build a positive customer experience by working closely with Development, Sales and Quality Assurance
+ Respond promptly and professionally to customer inquiries and complaints
+ Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
+ Work with our factories and quality teams to develop and implement corrective and preventive actions
+ Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
+ Provide frequent updates to all stakeholders during the correction steps for the customer
+ Work closely with field service teams and vendors to align on materials and methods of correction
+ Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
+ Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
**You'll win us over by having the following qualifications:**
_Basic Qualifications:_
+ Bachelor's degree
+ 3+ years' experience working in energy storage, solar, utilities
+ Project Management skills with excellent Business acumen
+ High level computer skill (SAP and/or Salesforce experience a plus)
_Preferred Qualifications:_
+ Strong verbal skills to aid in customer communications
+ Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
**About Siemens:**
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here ( .
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce:**
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$66,220 $113,520
View Now
1
Technical Support Lead
78205 San Antonio, Texas
$75000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Technical Support Lead to manage their customer service and helpdesk operations based in San Antonio, Texas, US . This critical role involves leading a team of support specialists, ensuring the timely and effective resolution of customer technical issues. You will be responsible for developing and implementing support processes, training new team members, and escalating complex issues to senior management or engineering teams. The ideal candidate will possess a deep understanding of common software and hardware problems, excellent diagnostic skills, and a proven ability to guide and mentor a support team. Responsibilities include monitoring support ticket queues, analyzing support trends to identify recurring issues, and contributing to the creation of knowledge base articles and self-help resources. You will also be involved in performance reviews for your team, setting individual and team goals, and fostering a customer-centric culture. Strong communication, problem-solving, and leadership skills are paramount. Experience with CRM software, ticketing systems (e.g., Zendesk, ServiceNow), and remote desktop support tools is essential. This role requires a hands-on approach to leadership, with the ability to step in and assist with complex issues when needed. You will serve as the primary point of contact for critical customer escalations, ensuring high levels of customer satisfaction and retention. Your leadership will directly influence the efficiency and effectiveness of our client's technical support function.
Apply Now
2
Technical Support Lead
78229 San Antonio, Texas
$85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is searching for a motivated and experienced Technical Support Lead to manage and enhance their customer support operations. This role is pivotal in ensuring that end-users receive prompt, effective, and high-quality technical assistance. You will lead a team of technical support specialists, providing guidance, training, and performance management to ensure exceptional service delivery. Your responsibilities will include overseeing the resolution of complex technical issues, developing support documentation and knowledge base articles, and identifying trends to implement proactive solutions.
The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and leadership abilities. You will be responsible for establishing and refining support processes, implementing best practices, and ensuring customer satisfaction. This role involves working closely with engineering and product development teams to provide feedback on user issues and contribute to product improvement. You will also be responsible for managing support queues, prioritizing incoming requests, and ensuring timely escalations. A key aspect of the role will be to foster a customer-centric culture within the support team, driving continuous improvement in service levels. Experience with CRM and ticketing systems is essential. You will also be involved in setting up and managing remote support tools and platforms.
This is a fully remote position, ideally suited for an individual who thrives in a virtual work environment. While the operational base is San Antonio, Texas, US , the work will be performed from your remote location. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Certifications such as CompTIA A+, Network+, or ITIL are a plus. Strong knowledge of operating systems, networking fundamentals, and common software applications is necessary. If you are passionate about technology and customer service and possess strong leadership skills, we encourage you to apply.
The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and leadership abilities. You will be responsible for establishing and refining support processes, implementing best practices, and ensuring customer satisfaction. This role involves working closely with engineering and product development teams to provide feedback on user issues and contribute to product improvement. You will also be responsible for managing support queues, prioritizing incoming requests, and ensuring timely escalations. A key aspect of the role will be to foster a customer-centric culture within the support team, driving continuous improvement in service levels. Experience with CRM and ticketing systems is essential. You will also be involved in setting up and managing remote support tools and platforms.
This is a fully remote position, ideally suited for an individual who thrives in a virtual work environment. While the operational base is San Antonio, Texas, US , the work will be performed from your remote location. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role, is required. Certifications such as CompTIA A+, Network+, or ITIL are a plus. Strong knowledge of operating systems, networking fundamentals, and common software applications is necessary. If you are passionate about technology and customer service and possess strong leadership skills, we encourage you to apply.
Apply Now
3
Lead Technical Support Engineer
78201 San Antonio, Texas
$90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a highly skilled and experienced Lead Technical Support Engineer to join their globally distributed, fully remote team. This critical role will be responsible for providing advanced technical assistance to clients, troubleshooting complex hardware and software issues, and leading a team of support engineers. You will serve as a primary escalation point for challenging technical problems, ensuring swift and effective resolutions that maintain high levels of customer satisfaction. The ideal candidate possesses a deep understanding of enterprise-level IT systems, exceptional problem-solving abilities, and a proven capacity to mentor and guide junior team members in a remote-first environment.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 3 technical support for sophisticated client issues, including software, hardware, and network diagnostics.
- Lead and mentor a team of technical support engineers, fostering professional development and ensuring adherence to service level agreements (SLAs).
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Analyze recurring technical issues to identify trends and implement proactive solutions to prevent future occurrences.
- Collaborate with product development and engineering teams to report bugs, request feature enhancements, and provide user feedback.
- Manage and prioritize incoming support requests, ensuring timely and efficient resolution.
- Conduct root cause analysis for critical incidents and escalate appropriately when necessary.
- Train new support team members on products, processes, and troubleshooting techniques.
- Contribute to the continuous improvement of support processes and tools.
- Monitor system performance and identify potential issues before they impact clients.
- Act as a subject matter expert for specific product lines or technical areas.
- Participate in on-call rotations as needed to provide 24/7 support coverage.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Extensive experience troubleshooting complex software and hardware issues in enterprise environments.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud technologies.
- Experience with scripting languages (e.g., Python, PowerShell) for automation is a plus.
- Excellent analytical and problem-solving skills, with a meticulous attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to manage multiple priorities and work effectively in a fast-paced, remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Demonstrated leadership qualities and the ability to mentor and motivate a team.
- Industry certifications (e.g., CompTIA A+, Network+, CCNA) are advantageous.
Apply Now
4
Senior Technical Support Specialist
78201 San Antonio, Texas
$75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated support team. This is a fully remote position, offering the flexibility to work from anywhere in the US. You will be the primary point of contact for complex technical issues reported by our diverse client base, providing timely and effective resolutions. Responsibilities include diagnosing and troubleshooting hardware, software, and network problems, documenting technical solutions, escalating issues to engineering teams when necessary, and contributing to the knowledge base. You will also play a key role in training junior support staff, identifying trends in customer issues, and suggesting improvements to products and services. The ideal candidate will possess a minimum of 5 years of experience in a technical support or helpdesk role, with a deep understanding of operating systems (Windows, macOS, Linux), common software applications, and network protocols. Excellent communication, problem-solving, and interpersonal skills are essential, as you will be interacting with users of varying technical expertise. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is required. Certifications such as CompTIA A+, Network+, or ITIL are a strong plus. This role requires a proactive approach, the ability to manage multiple priorities effectively, and a genuine passion for helping customers succeed. Join our client's remote team and make a significant impact on customer satisfaction and technical excellence, all from your home office, supporting users across the nation, and potentially globally.
Apply Now
5
Remote Technical Support Specialist
78201 San Antonio, Texas
$45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is expanding its support capabilities and is looking for a dedicated and customer-focused Remote Technical Support Specialist to join their team. This position is fully remote, serving customers primarily in the San Antonio, Texas, US region and beyond. You will be the primary point of contact for users experiencing technical issues with our client's software and hardware products. Your role will involve diagnosing problems, providing clear and effective solutions, and ensuring a high level of customer satisfaction. This is an excellent opportunity for individuals passionate about technology and helping others, offering the flexibility of a remote work arrangement.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve issues related to software installation, configuration, and usage.
- Diagnose and resolve hardware-related problems, including connectivity and peripheral issues.
- Guide users through step-by-step solutions, explaining technical concepts in an understandable manner.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to product development teams for potential improvements.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Stay updated on product updates, new features, and troubleshooting techniques.
- Proactively identify opportunities to enhance the customer support experience.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Patience, empathy, and a genuine desire to help customers.
- Ability to multitask and manage time effectively in a remote environment.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Adept at learning new technologies quickly.
Apply Now
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6
Senior Technical Support Engineer
78251 San Antonio, Texas
$70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a Senior Technical Support Engineer to join their dedicated team in San Antonio, Texas . This role is pivotal in providing advanced technical assistance and ensuring the highest level of customer satisfaction for our sophisticated software solutions. You will be responsible for troubleshooting complex technical issues, diagnosing root causes, and delivering timely and effective resolutions to a diverse client base. The ideal candidate will possess a deep understanding of enterprise software, network infrastructure, and IT systems, coupled with exceptional problem-solving and communication skills. Responsibilities include managing escalated support tickets, conducting in-depth investigations of software defects and system malfunctions, and working closely with development and quality assurance teams to resolve critical issues. You will also be tasked with creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides to empower both customers and internal support staff. This position requires a proactive approach to identifying recurring issues and recommending product enhancements or process improvements. You will play a key role in onboarding new clients, providing advanced training, and conducting performance reviews of system implementations. The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is essential. This hybrid role allows for a blend of in-office collaboration and focused remote work. You will be expected to contribute to a positive team environment, share your expertise, and mentor junior support engineers. Strong analytical skills, attention to detail, and a commitment to customer success are paramount for this role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support for enterprise software applications via phone, email, and chat.
- Troubleshoot, diagnose, and resolve complex hardware, software, and network issues for clients.
- Manage and prioritize escalated support tickets, ensuring timely resolution and customer satisfaction.
- Collaborate with engineering and development teams to identify, report, and resolve software bugs and system defects.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and user guides.
- Conduct in-depth analysis of system performance and identify areas for optimization.
- Assist with the installation, configuration, and deployment of new software solutions.
- Provide technical training and guidance to clients and internal support staff.
- Proactively identify trends in support requests and recommend product improvements or process enhancements.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
- Participate in on-call rotation for after-hours support as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or systems administration.
- Proven expertise in troubleshooting complex software and hardware issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud platforms.
- Proficiency in scripting languages (e.g., PowerShell, Bash) is a plus.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work effectively both independently and as part of a team.
- Customer-centric mindset with a passion for delivering outstanding support.
- Familiarity with ITIL best practices is advantageous.
Apply Now
7
Senior Technical Support Engineer
78201 San Antonio, Texas
$85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their dynamic, fully remote team. This role is crucial for providing advanced technical assistance and troubleshooting complex issues for our enterprise clients. You will be the primary point of contact for escalated technical problems, diagnosing issues, and developing effective solutions to ensure client satisfaction and system stability. The ideal candidate possesses a deep understanding of our software products, excellent problem-solving abilities, and outstanding communication skills to effectively guide users through technical challenges. As a remote-first position, you will need to be self-motivated, organized, and proficient in managing your time to deliver exceptional support to a global client base.
Key Responsibilities:
Qualifications:
This fully remote role offers a fantastic opportunity to leverage your technical expertise and problem-solving skills to ensure our clients receive outstanding support.
Key Responsibilities:
- Provide Tier 3 technical support for complex software and system issues.
- Diagnose, troubleshoot, and resolve advanced technical problems reported by customers.
- Document all support interactions, resolutions, and knowledge base articles.
- Collaborate with engineering and product teams to identify root causes and implement product fixes.
- Develop and maintain comprehensive technical documentation, FAQs, and user guides.
- Train and mentor junior support staff on technical troubleshooting procedures.
- Identify trends in customer issues and provide feedback to product development for product improvement.
- Manage customer escalations and ensure timely resolution of critical issues.
- Contribute to the development and improvement of support processes and tools.
- Proactively identify potential issues and implement preventative measures.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- 5+ years of experience in technical support or a similar customer-facing technical role.
- Strong expertise in troubleshooting complex software applications and operating systems.
- Excellent understanding of networking concepts, databases, and cloud technologies.
- Proven ability to diagnose and resolve complex technical issues efficiently.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Self-starter with the ability to work independently and effectively in a remote setting.
This fully remote role offers a fantastic opportunity to leverage your technical expertise and problem-solving skills to ensure our clients receive outstanding support.
Apply Now
8
Senior Technical Support Engineer
78205 San Antonio, Texas
$85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced Senior Technical Support Engineer to join their growing team in **San Antonio, Texas, US**. This critical role involves providing high-level technical assistance and problem resolution for complex software and hardware issues. You will be the go-to expert for intricate support challenges, working to ensure customer satisfaction and system reliability. This position demands exceptional troubleshooting skills, a deep understanding of technical systems, and a commitment to delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers experiencing issues with software, hardware, or network configurations.
- Diagnose, troubleshoot, and resolve complex technical problems in a timely and efficient manner.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively identify potential issues and implement preventative measures.
- Analyze support trends to identify recurring problems and recommend product or process improvements.
- Manage customer relationships, ensuring clear communication and timely updates throughout the resolution process.
- Participate in on-call rotation as required to provide 24/7 support.
- Contribute to the continuous improvement of support processes and tools.
- Document all support interactions and resolutions accurately in the ticketing system.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar role, with at least 2 years in a senior or lead capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common IT infrastructure.
- Experience with enterprise-level software applications and databases.
- Proven ability to troubleshoot complex technical issues independently.
- Excellent analytical and problem-solving skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications (e.g., CompTIA A+, Network+, MCSE) are a plus.
Apply Now
9