331 IT Specialists jobs in Stone Mountain

Our client is looking for a skilled Technical Support Engineer to join their growing customer service and helpdesk team, based in **Atlanta, Georgia, US**. This hybrid role offers a balance between in-office collaboration and remote flexibility. The successful candidate will provide high-level technical assistance and support to customers, addressing complex hardware, software, and network issues. You will be responsible for diagnosing, troubleshooting, and resolving technical problems in a timely and efficient manner, documenting all interactions and solutions. This role requires excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Responsibilities include managing support tickets, escalating unresolved issues to appropriate teams, creating and updating knowledge base articles, and contributing to process improvements within the support department. The ideal candidate will have a strong understanding of IT systems, including operating systems, networking protocols, and common software applications. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 3 years of experience in technical support or a similar role, is preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. Our client is committed to providing exceptional customer service and fosters a supportive and collaborative work environment. Opportunities for professional development and training are available. If you are a problem-solver with a passion for technology and helping others, we want to hear from you.

Job Description

Job Description

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

Why would you love this job?

As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.

In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.

Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.

What you'll do:

• Work with customers to troubleshoot and resolve complex software issues:
• Reproduce issues, replicating customer environments as needed.
• Document issues and contribute to our internal team documentation.
• Provide Root Cause Analysis
• Collaborate with Engineering as needed to provide solutions.
• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.
• Participate in new product development, customer training, and other support-related activities.

What will you need to have?

• At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company
• At least four years of experience troubleshooting real-time production systems
• At least two years of hands-on experience with cloud infrastructure.
• Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)
• Expert working knowledge in Linux/Unix and networking (TCP/IP)
• Professional experience working with networking tools like wireshark, tcpdump, etc.
• Experience in analyzing and debugging production issues at scale.
• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
• Working knowledge of Cloud-based and On-premises environments
• Proficiency in communication and presentation, both written and verbal (in English)
• Strong technical background with excellent problem-solving and multi-tasking skills
• High availability and commitment to customers at any time

The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

#LI-Remote #LI-WK1 #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Job Description

Job Description

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues. This role is essential for maintaining the productivity and efficiency of an organization’s technology infrastructure.

Key Responsibilities :
Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.
 Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.
Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.
Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.
Provide user training and documentation to help staff or customers understand how to use systems and applications effectively.
Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions
Escalate complex issues to higher-level IT personnel when necessary
Monitor system performance and proactively identify potential issues to prevent disruptions
Maintain IT asset inventory, tracking hardware, software licenses, and peripherals
Stay current with technological trends and security updates to provide informed support and recommendations.

 Required Skills and Qualifications :
   Technical proficiency in computer hardware, operating systems, software applications, and network troubleshooting.
Strong problem-solving and analytical skills to quickly diagnose and resolve issues.
Excellent communication skills for interacting with users and documenting support activities.
Customer service orientation to ensure user satisfaction and effective support
Ability to train and guide users on new technologies and systems
Experience with IT helpdesk software and ticketing systems.

Education and Experience:
Associate or bachelor’s degree in computer science, information technology, or a related field
Relevant certifications (such as CompTIA A+) and prior experience in IT support roles are often preferred 
This is NOT a remote job
Monday to Friday 9am -6pm
 

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Job Description

Job Description

Salary:

Responsibilities:

• Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
• Be available to receive phone calls all day.
• Assist in the repair of HA & CE product.
• Maintain training to improve product knowledge.
• Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
• Make decisions based on the best interests of customer & Hisense.
• Investigate field failure data & update R&D/Factory.
• Other duties as assigned.

Qualifications:

• Associates or 2-year tech school degree
• 1-5 years hands on field repair of home appliance or TV products.
• Strong communication and interpersonal skills
• Knowledge of various software programs such as Windows, email, Word and Excel

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Our client, a leader in the printing industry, is seeking a dedicated and skilled Field Printer Technical Support to join their team. As a Field Printer Technical Support, you will be an essential part of the technical service department supporting customers with digital printing presses. The ideal candidate will demonstrate problem-solving skills, excellent communication, and a passion for delivering exceptional customer service, which will align successfully in the organization.
**Job Title:** Field Printer Technical Support
**Location:** Alpharetta, GA
**What's the Job?**
+ Provide onsite technical service for commercial and industrial digital printing presses.
+ Utilize electromechanical expertise to troubleshoot and resolve technical issues efficiently.
+ Offer valuable input on operational methods and programs impacting business management strategies within the assigned geographic area.
+ Apply knowledge of electrophotography within the printing industry to enhance service quality.
+ Participate in onsite training for customers to achieve business growth and customer satisfaction goals.
**What's Needed?**
+ Proven experience in field technical service for commercial printing presses or color copiers.
+ Strong electromechanical problem-solving skills to diagnose and resolve issues effectively.
+ Excellent communication and customer relations skills to ensure positive interactions.
+ Proficiency in computer programs used for hardware interfacing.
+ Reliable transportation for onsite customer visits to ensure timely service delivery.
**What's in it for me?**
+ Opportunity to work in a dynamic and growing industry with a reputable organization.
+ Engage in meaningful work that directly impacts customer satisfaction and business success.
+ Gain valuable hands-on experience with advanced printing technology and electromechanical systems.
+ Be part of a supportive team that values professional development and growth.
+ Enjoy a competitive pay rate aligned with your skills and experience.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Our client, a leader in innovative technology solutions, is looking for a highly skilled Senior Technical Support Engineer to join their dedicated team in Atlanta, Georgia . This is a critical on-site role where you will be responsible for providing advanced technical assistance and resolving complex issues for our enterprise clients. You will act as a point of escalation for challenging technical problems, working collaboratively with engineering and product development teams to identify root causes and implement effective solutions. Your expertise will be instrumental in maintaining customer satisfaction and ensuring the smooth operation of our sophisticated software and hardware products. This position requires a deep understanding of system architecture, network protocols, and various operating systems. You will also be involved in creating and maintaining technical documentation, training junior support staff, and contributing to the continuous improvement of our support processes. The ideal candidate possesses exceptional analytical and problem-solving skills, a strong aptitude for troubleshooting, and a passion for delivering outstanding customer service. Excellent communication skills are vital, as you will be interacting with clients at all technical levels, as well as internal stakeholders. Responsibilities:

• Provide expert-level technical support and troubleshooting for complex customer issues.
• Serve as an escalation point for the Tier 1 and Tier 2 support teams.
• Diagnose and resolve hardware, software, and network-related problems.
• Collaborate with engineering and product teams to report bugs and suggest product enhancements.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Mentor and train junior technical support staff.
• Proactively monitor systems and identify potential issues before they impact customers.
• Participate in on-call rotation to provide 24/7 support as needed.
• Analyze support trends to identify areas for process improvement.
• Ensure timely and effective resolution of all customer support requests.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or a similar role.
• Proven expertise in troubleshooting complex technical issues across diverse platforms (Windows, Linux, macOS).
• Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.

Our client is looking for a dynamic and experienced Technical Support Team Lead to oversee their customer service and helpdesk operations in Atlanta, Georgia, US . This hybrid role requires a strong leader who can manage a team of support specialists, ensuring efficient and effective resolution of technical issues for a diverse client base. You will be responsible for setting performance standards, providing training and mentorship, and optimizing support processes to enhance customer satisfaction and minimize response times. The ideal candidate will have a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices.

Key responsibilities include supervising daily operations of the support team, managing ticket queues, and escalating complex issues to appropriate departments. You will develop and implement support policies and procedures, analyze support metrics to identify trends and areas for improvement, and create knowledge base articles and training materials. The Team Lead will also be involved in hiring, onboarding, and performance management of support staff. This role requires excellent communication skills to interact with both technical teams and end-users, ensuring clear and concise problem diagnosis and resolution.

We require candidates to have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Proven experience with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is essential. A strong understanding of operating systems (Windows, macOS), common software applications, networking concepts, and hardware troubleshooting is required. Excellent organizational skills, problem-solving abilities, and a customer-centric approach are paramount. This is an excellent opportunity to lead a dedicated team and make a significant impact on customer experience and operational efficiency within a growing organization.

Our client is seeking an experienced Senior Technical Support Engineer to join their global, remote-first team. In this role, you will be at the forefront of assisting customers with complex technical challenges related to our cutting-edge software solutions. Your primary responsibility will be to provide advanced troubleshooting, diagnose intricate issues, and deliver timely and effective resolutions, ensuring maximum customer satisfaction. This position requires a deep understanding of our product suite, including its architecture, functionalities, and integration capabilities. You will collaborate closely with engineering and product development teams to identify product bugs, suggest improvements, and contribute to the knowledge base. Key duties include managing escalated customer tickets, performing root cause analysis, documenting technical solutions, and providing training to junior support staff. The ideal candidate will possess excellent communication and problem-solving skills, the ability to explain technical concepts clearly to both technical and non-technical audiences, and a strong sense of ownership and accountability. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, preferably in a SaaS environment, is required. Proficiency in scripting languages and experience with CRM and ticketing systems are highly desirable. This remote position offers a flexible work environment and the chance to be part of a rapidly growing technology company committed to delivering exceptional customer experiences.

Our client, a rapidly expanding SaaS company, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their remote customer service team. This pivotal role involves providing advanced technical assistance to a global clientele, resolving complex issues, and contributing to the overall improvement of customer satisfaction and product usability. The ideal candidate possesses deep technical knowledge, excellent problem-solving abilities, and a strong commitment to delivering exceptional support in a fast-paced, remote environment.

Responsibilities:

• Provide advanced technical support and troubleshooting for complex software and hardware issues via phone, email, and chat.
• Diagnose, document, and resolve customer-reported issues efficiently and effectively, escalating when necessary to higher-level support or engineering teams.
• Act as a subject matter expert on the company's products, providing in-depth guidance and solutions to customers.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams for product improvement.
• Train and mentor junior support staff, sharing technical expertise and best practices.
• Manage and prioritize a queue of support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
• Proactively communicate with customers regarding issue status, updates, and resolutions.
• Contribute to the development and implementation of support processes and tools to enhance efficiency and effectiveness.
• Participate in on-call rotation as needed to provide 24/7 support coverage.
• Assist in onboarding and training new customers on product features and best practices.
• Stay current with product updates, new features, and industry best practices in technical support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience will be considered.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a proven ability to handle complex technical issues.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience troubleshooting web applications, databases, and API integrations is highly desirable.
• Excellent analytical and problem-solving skills, with a systematic approach to issue resolution.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using support ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently, manage time effectively, and thrive in a fully remote work setting.
• Customer-centric mindset with a passion for providing outstanding service.
• Experience in SaaS product support is a significant advantage.
• Availability for flexible work hours to cover different time zones.

This fully remote position offers a fantastic opportunity to grow your career within a supportive and innovative company. Join our client's team and make a tangible impact on customer success from anywhere. Located ideally for remote flexibility, this role requires strong self-discipline and excellent communication skills.