104 IT Specialists jobs in Vancouver
Technical Support Engineer
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled and customer-focused Technical Support Engineer to join their fully remote support team. This role is vital in ensuring our clients receive exceptional technical assistance and maintain optimal performance of our software products. You will be responsible for diagnosing and resolving complex technical issues, providing timely and effective solutions, and serving as a primary point of contact for escalated support requests. The ideal candidate possesses a deep understanding of software troubleshooting, strong analytical abilities, and excellent communication skills. As a remote employee, you will utilize advanced ticketing systems, remote access tools, and collaborative platforms to deliver outstanding support. Your responsibilities will include documenting technical issues and solutions, contributing to the knowledge base, and proactively identifying areas for product improvement. A passion for customer satisfaction and a commitment to technical excellence are essential.
Responsibilities:
This is a fully remote position, offering the flexibility to work from home. We provide robust remote work infrastructure, comprehensive training, and a supportive team environment designed for virtual collaboration. The ideal candidate is a self-motivated problem-solver with excellent time management skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with significant experience in technical support or systems administration, is required. We are looking for an individual with a strong customer-centric approach and the ability to clearly articulate technical solutions to both technical and non-technical users. This is an exciting opportunity to grow your career in a leading technology company.
Responsibilities:
- Provide expert-level technical support to clients via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues in a timely manner.
- Document all support interactions, resolutions, and technical findings accurately in the ticketing system.
- Escalate issues to appropriate engineering or development teams when necessary.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Proactively identify potential issues and provide recommendations for system improvements.
- Assist in training clients on the effective use of our software products.
- Stay current with product updates, new features, and industry best practices.
- Collaborate with cross-functional teams to ensure client satisfaction.
- Participate in on-call rotation as needed to provide 24/7 support.
This is a fully remote position, offering the flexibility to work from home. We provide robust remote work infrastructure, comprehensive training, and a supportive team environment designed for virtual collaboration. The ideal candidate is a self-motivated problem-solver with excellent time management skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with significant experience in technical support or systems administration, is required. We are looking for an individual with a strong customer-centric approach and the ability to clearly articulate technical solutions to both technical and non-technical users. This is an exciting opportunity to grow your career in a leading technology company.
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0
Senior Technical Support Engineer
97201 Portland, Oregon
$85000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to provide advanced technical assistance and solutions to our valued clientele. This role is instrumental in ensuring customer satisfaction and driving the adoption of our innovative products. You will be responsible for diagnosing and resolving complex technical issues, troubleshooting software and hardware problems, and providing expert guidance to customers via various channels, including phone, email, and remote access. The Senior Technical Support Engineer will also play a key role in documenting technical solutions, creating knowledge base articles, and contributing to product improvement by providing valuable feedback to the engineering and product management teams. This position requires a deep understanding of our product suite, exceptional problem-solving abilities, and strong communication and interpersonal skills. You will collaborate closely with internal teams, including engineering and customer success, to ensure timely and effective resolution of customer inquiries. The ability to manage multiple high-priority issues simultaneously and maintain a calm and professional demeanor under pressure is essential. This role is based in **Portland, Oregon, US**, offering a collaborative and dynamic work environment. We are looking for a proactive individual with a passion for technology and a commitment to delivering outstanding customer support. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support or a similar customer-facing technical role is required. Certifications in relevant technologies are a plus.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex product issues.
- Diagnose and resolve software and hardware problems for customers.
- Guide customers through product setup, configuration, and usage.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Escalate unresolved issues to engineering or product teams with detailed information.
- Identify trends in customer issues and provide feedback for product improvement.
- Manage multiple support cases and prioritize effectively.
- Collaborate with customer success and engineering teams to ensure customer satisfaction.
- Conduct remote support sessions and provide clear, concise instructions.
- Stay current with product updates and industry best practices.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support or a similar role.
- Proficiency in troubleshooting operating systems, software applications, and network issues.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and CRM systems.
- Customer-centric mindset and a commitment to service excellence.
- Ability to work effectively in a team and independently.
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1
Senior Technical Support Engineer
97201 Portland, Oregon
$85000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Technical Support Engineer to join their globally distributed, remote-first team. In this role, you will be the primary point of contact for complex technical issues, providing expert-level support to our diverse customer base. You will diagnose, troubleshoot, and resolve challenging software and hardware problems, ensuring customer satisfaction and timely resolution. This position demands a deep understanding of our product suite, exceptional problem-solving abilities, and a passion for helping users succeed. You will work closely with development, QA, and product management teams to identify root causes of issues, advocate for customer needs, and contribute to product improvement. Responsibilities include:
- Providing advanced technical support for enterprise-level clients via phone, email, and chat.
- Diagnosing and resolving complex technical issues related to software installation, configuration, integration, and performance.
- Troubleshooting network connectivity, operating system, and application-specific problems.
- Documenting technical solutions, creating knowledge base articles, and contributing to user guides.
- Escalating critical issues to appropriate internal teams and ensuring timely resolution.
- Analyzing customer feedback and identifying trends to proactively address potential problems.
- Mentoring and guiding junior support staff, sharing expertise and best practices.
- Participating in on-call rotations to provide 24/7 support as needed.
- Collaborating with product development teams on bug fixes and feature enhancements based on support insights.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- Proven expertise in troubleshooting complex software and hardware issues.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable.
Apply Now
2
Lead Technical Support Engineer
97201 Portland, Oregon
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer to join their growing team in **Portland, Oregon, US**. This role is critical for providing advanced technical assistance to customers, troubleshooting complex issues, and mentoring a team of support professionals. You will be instrumental in ensuring customer satisfaction through timely and effective resolution of technical challenges across various software and hardware platforms.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, diagnosing and resolving complex hardware, software, and network issues.
- Lead and mentor a team of technical support specialists, providing guidance, training, and performance feedback.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Identify recurring technical issues and collaborate with engineering and product development teams to implement long-term solutions.
- Escalate critical issues to appropriate departments and ensure timely resolution.
- Analyze support metrics and identify areas for process improvement to enhance customer satisfaction and efficiency.
- Participate in the testing and rollout of new product features and updates.
- Develop and deliver training sessions for customers and internal staff on technical topics.
- Contribute to the continuous improvement of support tools and technologies.
- Manage support ticket queues, ensuring all customer requests are addressed within service level agreements (SLAs).
- Stay up-to-date with the latest technological advancements and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent experience will be considered.
- Minimum of 5 years of experience in technical support, helpdesk operations, or a related IT role, with at least 2 years in a lead or supervisory capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Strong diagnostic and problem-solving skills with a methodical approach to troubleshooting.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Experience in scripting or programming languages (e.g., Python, PowerShell) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are desirable.
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3
Senior Technical Support Specialist
97205 Portland, Oregon
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled Senior Technical Support Specialist to join their dynamic team in Portland, Oregon, US . This role is crucial for providing advanced technical assistance and ensuring the seamless operation of our client's IT infrastructure and software solutions. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and educating users on best practices. The ideal candidate will possess a deep understanding of various hardware, software, and network configurations, along with excellent diagnostic and problem-solving skills. Responsibilities include managing support tickets, escalating issues when necessary, documenting technical solutions, and contributing to the development of support knowledge bases. You will also play a key role in identifying trends in support requests and recommending system improvements to prevent future problems. This position requires strong communication and interpersonal skills, as you will be interacting with users at all technical levels. The ability to explain technical concepts clearly and concisely is essential. This is a hybrid role, offering a balance between in-office collaboration and the flexibility of remote work. We are seeking a proactive individual who can work independently and as part of a collaborative team. Experience with specific enterprise software, CRM systems, or IT service management (ITSM) tools is highly desirable. A commitment to providing exceptional customer service and a passion for technology are key attributes. You will be a vital part of ensuring user satisfaction and maintaining the integrity of our client's technology systems. Continuous learning and staying updated with emerging technologies will be critical for success in this evolving role. Join a supportive team and contribute to the technical excellence of our client.
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4
Senior Technical Support Engineer
97204 Portland, Oregon
$98000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a Senior Technical Support Engineer to provide expert-level assistance to their diverse customer base. This is a fully remote position, ideal for individuals who excel at problem-solving and customer service in a virtual environment. You will be a crucial point of contact, resolving complex technical issues and ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for complex software issues via phone, email, and chat.
- Diagnose, document, and resolve software defects, escalating to development teams when necessary.
- Manage and prioritize customer support tickets, ensuring timely and effective resolutions.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Collaborate with product management and engineering teams to provide feedback on product improvements and user experience.
- Assist in the training and mentorship of junior support staff.
- Identify recurring issues and propose solutions to improve product stability and user experience.
- Monitor system performance and troubleshoot integration challenges.
- Develop and deliver remote training sessions for customers on product features and best practices.
- Act as a subject matter expert for specific product areas.
- Build strong relationships with customers, fostering loyalty and satisfaction.
- Contribute to the continuous improvement of support processes and tools.
- Troubleshoot network connectivity and configuration issues related to software deployment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Proficiency in troubleshooting network protocols and client-server architectures.
- Experience with scripting languages (e.g., Python, Bash) is a strong plus.
- Excellent analytical, problem-solving, and diagnostic skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience working in a fully remote support environment is essential.
- Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to quickly learn new technologies and software.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
Apply Now
5
Senior Technical Support Engineer
97201 Portland, Oregon
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-paced technology firm specializing in enterprise software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their esteemed team in Portland, Oregon, US . This role involves providing advanced technical assistance to customers, troubleshooting complex software issues, and contributing to the improvement of support processes and documentation. The ideal candidate will possess deep technical expertise, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. This hybrid role requires a balance of in-office collaboration and remote flexibility.
Responsibilities:
Responsibilities:
- Respond to and resolve complex technical support inquiries from enterprise clients via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and debug software issues, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate engineering teams, providing detailed information and collaborating on resolutions.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and user guides.
- Proactively identify trends in customer issues and provide feedback to product development and engineering teams for product improvements.
- Mentor and guide junior support engineers, sharing technical knowledge and best practices.
- Participate in the testing of new software releases and provide feedback on functionality and stability.
- Contribute to the development and improvement of support tools and processes.
- Manage customer expectations and ensure timely resolution of support cases.
- Occasionally assist with on-site client visits for critical issue resolution or training as needed.
- Champion customer success and advocate for customer needs within the organization.
- Stay current with product updates, industry trends, and competitor offerings.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- A minimum of 5-7 years of experience in technical support, helpdesk, or a similar customer-facing technical role, preferably supporting enterprise software.
- Strong proficiency in operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and database concepts (SQL).
- Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
- Demonstrated ability to troubleshoot complex software and hardware issues systematically.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with CRM and ticketing systems (e.g., Salesforce Service Cloud, Zendesk).
- Ability to work independently and as part of a team in a dynamic environment.
- Flexibility to adapt to changing priorities and work schedules as needed for the hybrid model.
- Certification in relevant technologies (e.g., CompTIA A+, Network+, Microsoft Certified) is a plus.
Apply Now
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6
Senior Technical Support Engineer
97201 Portland, Oregon
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Engineer to join their dedicated customer service team. This role is crucial for providing advanced technical assistance and problem resolution to clients, ensuring a seamless user experience with our innovative software solutions. You will be responsible for handling complex technical issues, troubleshooting software defects, and escalating critical problems to development teams when necessary. The ideal candidate possesses a deep understanding of our product suite, excellent diagnostic skills, and a passion for delivering exceptional customer support. You will also play a key role in documenting technical solutions, training junior support staff, and contributing to the continuous improvement of our support processes. This is an on-site position requiring strong interpersonal skills and the ability to work effectively within a collaborative team environment.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support and troubleshooting for our software products via phone, email, and chat.
- Diagnose and resolve complex software issues, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to the appropriate development or engineering teams, providing detailed problem descriptions.
- Document technical solutions, create knowledge base articles, and contribute to user guides.
- Assist customers in configuring and optimizing the use of our software.
- Train and mentor junior technical support representatives.
- Identify recurring issues and provide feedback to product management and development teams for product improvement.
- Manage customer expectations and ensure timely resolution of support requests.
- Participate in on-call rotations to provide 24/7 support as needed.
- Maintain accurate records of customer interactions and issue resolution in our CRM system.
- Contribute to the development and implementation of support best practices.
- Collaborate with cross-functional teams to ensure customer satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proficiency in troubleshooting complex software applications and databases.
- Excellent analytical and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to users of varying technical abilities.
- Experience with CRM software and ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- A strong commitment to customer satisfaction and a proactive approach to issue resolution.
Apply Now
7
Senior Technical Support Specialist
97201 Portland, Oregon
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist to provide advanced support for their sophisticated software solutions. This is a fully remote position, offering the flexibility to work from home. The ideal candidate will possess a deep understanding of enterprise-level software applications, exceptional troubleshooting skills, and a passion for delivering outstanding customer service. You will be responsible for resolving complex technical issues reported by clients, diagnosing software defects, and collaborating with engineering teams to ensure timely resolutions. Responsibilities include: providing tier 3 technical support for software products, analyzing and troubleshooting complex user-reported issues via phone, email, and remote access tools, escalating critical issues to development and engineering teams with detailed diagnostic information, documenting solutions and creating knowledge base articles, training and mentoring junior support staff, contributing to product improvement by identifying recurring issues and providing feedback, managing customer escalations and ensuring client satisfaction, and participating in on-call rotations as needed. A strong understanding of IT infrastructure, network protocols, and operating systems (Windows, macOS, Linux) is essential. Experience with CRM systems and ticketing platforms is required. You will be the primary point of contact for our most challenging technical problems, requiring excellent problem-solving abilities, clear communication, and a patient, customer-centric approach. If you thrive in a fast-paced, remote environment and have a talent for dissecting and solving intricate technical puzzles, we encourage you to apply. This role is based in the Portland, Oregon, US region but is fully remote.
Responsibilities:
Responsibilities:
- Provide advanced technical support for complex software products and systems.
- Diagnose, troubleshoot, and resolve challenging customer-reported issues.
- Escalate critical problems to engineering with thorough documentation.
- Develop and maintain a comprehensive knowledge base of solutions.
- Mentor and guide junior technical support representatives.
- Identify trends in support issues and provide feedback for product improvement.
- Manage customer interactions to ensure high levels of satisfaction.
- Collaborate with engineering and product teams to resolve bugs and implement fixes.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a related role.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and network protocols.
- Proven experience troubleshooting complex software applications.
- Excellent analytical, problem-solving, and diagnostic skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
Apply Now
8
Lead Technical Support Engineer
97204 Portland, Oregon
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Technical Support Engineer to join their rapidly growing remote support team. This role is perfect for an individual with a passion for troubleshooting complex technical issues and a talent for guiding customers and junior team members to successful resolutions. The Lead Technical Support Engineer will be responsible for providing advanced support for our client's cutting-edge software products, mentoring support specialists, and contributing to the improvement of support processes and documentation. This is a fully remote position, allowing you to work from anywhere within the US.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex software issues.
- Diagnose and troubleshoot intricate technical problems, identifying root causes and implementing effective solutions.
- Serve as an escalation point for complex customer issues, guiding junior support engineers through resolution.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
- Collaborate with engineering and product management teams to report bugs, suggest product improvements, and provide customer feedback.
- Train and mentor new and existing technical support specialists, sharing expertise and best practices.
- Monitor support queues and ensure timely and efficient resolution of all customer inquiries.
- Contribute to the continuous improvement of support processes, tools, and customer satisfaction metrics.
- Participate in the development and delivery of training materials for both internal teams and customers.
- Proactively identify potential issues and develop preventative solutions.
- Manage multiple support tickets and prioritize tasks effectively in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, preferably in a SaaS environment.
- Proven expertise in troubleshooting and resolving complex software issues across various operating systems and platforms.
- Strong understanding of networking concepts, databases, and cloud technologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
- Demonstrated leadership potential or experience in mentoring junior team members.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with scripting or programming languages (e.g., Python, JavaScript) is a plus.
- A strong commitment to customer satisfaction and a passion for technology.
Apply Now
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