3,834 IT Support Analyst jobs in the United States

Overview

The American Enterprise Institute (AEI) seeks a full-time, in-person technical support analyst to assist Institute staff with their information technology needs.

This position is not supervisory and reports to the director of information technology infrastructure and operations. The start date for this position is as soon as possible. Qualified candidates should submit a resume and cover letter.

Responsibilities

• Provide technical support to users, resolving technical problems and service requests promptly by phone, by email, and in person.
• Offer basic user guidance on IT tools, policies, and security best practices.
• Install, configure, and maintain IT hardware, including laptops, printers, scanners, workstations, monitors, docking stations, and related peripherals.
• Perform hands-on repairs and maintenance of IT equipment, including cleaning, part replacement, and basic troubleshooting.
• Set up and break down employee workstations, including physically installing devices, monitors, cabling, and network connections.
• Assist with IT infrastructure tasks such as cable management, hardware relocation, and equipment setup in offices, meeting rooms, and common areas.
• Troubleshoot and resolve basic network issues, including wired and wireless connectivity problems, interrupted VPN access, and IP configuration errors.
• Maintain accurate records of issues, resolutions, and support activities in the IT ticketing system.
• Escalate complex or unresolved technical issues to higher-level support teams as needed.
• Install and update software, drivers, and operating systems across supported devices.
• Manage the hardware inventory by recording new, returned, replaced, or repaired equipment.
• Maintain a clean, organized, and secure IT workspace.

Physical Requirements and Working Conditions at AEI

• The employee is regularly expected to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. This job requires close-up vision for computer work.
• The employee must be able to lift up to 30 pounds.
• The employee must be able to work in a confined area.
• Moderate noise (e.g., from computers, phones, printers, and light traffic) is expected.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities associated with this position.

Qualifications

• A bachelor’s degree is required.
• Candidates should have 0–2 years of previous applicable full-time work experience; previous internship experience is strongly preferred.
• Strong interpersonal communication skills are required.
• The ideal candidate will be self-directed, energetic, and fully invested in the work.
• The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments.

Required Knowledge and Skills

• Troubleshooting Microsoft Windows, Apple desktop operating systems, and Apple iOS devices
• Microsoft Active Directory user and group administration
• Troubleshooting Microsoft Office and Adobe Creative Cloud apps
• Troubleshooting PCs and Mac computers
• Microsoft 365 user and group administration
• Remote access and virtual private network software

Benefits

AEI offers generous benefits, including 18 days of paid leave (15 days of paid annual leave and 3 personal days or floating holidays); 12 days of paid sick leave; paid family leave; medical and dental coverage, in addition to a health savings account; medical and dependent care flexible spending accounts; a tuition assistance program of up to $5,200; life and disability insurance at no cost to employees; and a 403(b) retirement plan with a 12 percent contribution from AEI, among other benefits. For more information, you can see a full summary of our benefits at

Compensation is based on a number of factors, including the position’s scope and responsibilities; a candidate’s full-time, applicable work experience; key skills and qualifications; and internal and external market considerations. The salary range for this full-time, exempt position is $0,000–$5 ,000. Salary is just one component of AEI’s total compensation package for employees.

Job DescriptionJob Description

JOB SUMMARY:

Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Provides a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of Senior Technology Support Analyst, Technology Support Supervisor and Technology Manager.

ESSENTIAL FUNCTIONS:

• Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.

• Provides application support for both local installations and Citrix-based applications.

• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.

• Provides assistance and advice on technology allowance purchases for attorneys.

• Provides support, troubleshooting and repair for laptops and desktops.

• Assists with remote site access.

• Assists with Firm's audio visual set up requirements.

• Assists with off site technology set ups as required.

• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.

• Supports all personnel adds, moves and changes.

• Services, documents and provides loaner equipment in accordance with Firm policies.

• Maintains accurate inventory records.

• Establishes and maintains effective working relationships with clients, attorneys and business services professionals .

• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.

• Helps to maintain Firm policies and procedures in relation to computer technology.

• Provides basic induction training on technology systems, mobile device usage and basic software usage.

• Provides software training based upon modules created by the global training department.

• Regular and reliable physical presence to (ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software).

• Provides a consistent and high level of customer service.

• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

• Manages Firm resources responsibly.

• Complies with and understands Firm operation, policies and procedures.

• Performs other related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCES:

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac

• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems

• Ability to maintain continuous concentration, alertness and attention to detail

• Basic understanding of hardware and software used for building security systems

• Strong customer service skills

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

• Demonstrates effective interpersonal and communication skills, both verbally and in writing

• Ability to handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to organize and prioritize work

• Ability to work well in a demanding and fast-paced environment

• Ability to work well independently as well as effectively within a team

• Flexibility to travel

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent

• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

Job Description

We are looking for a Customer Technical Services Analyst, this role within Global Customer Care, will support Products within the Cyber and Intelligence Solutions. Provide first tier technical support directly to customers, and handle inquiries through CRM, emails and phone to provide customers information about our products and services.

Here are some of the specific details:

Job Title: Customer Technical Services Analyst

Job Duration: 12 months

Job Location: O’Fallon, MO (3 days Hybrid)

REQUIRED SKILLS:

• Passion about excellent customer service.
• 3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members.
• Advanced Troubleshooting Expertise: Demonstrated ability to efficiently diagnose and resolve complex technical issues.
• Enterprise Systems & Infrastructure Knowledge: Some understanding of API infrastructures, SaaS platforms, and how they integrate within enterprise environments.
• Data Analysis Proficiency: Skilled in leveraging data analysis tools and techniques to support and optimize.
• Service Cloud Familiarity & Knowledge of fraud detection best practices and tools, particularly within customer support or financial service settings.

A reasonable, good faith estimate of the minimum and maximum for this position is $35/hr on W2.

Job DescriptionJob Description

IT Support Specialist

We’re seeking a skilled IT Support Specialist to join a dynamic team, providing both hands-on and remote technical assistance.

Key Responsibilities:

• Deliver 60% in-person and 40% remote (phone, email, chat) support.

• Rotate into a weekly 8-hour help desk shift handling tickets.

• Resolve Level I incidents and escalate complex issues.

• Troubleshoot hardware, software, and network problems.

• Ensure issues are properly documented and resolved.

• Collaborate with IT teams across security, infrastructure, and applications.

• Follow and enforce IT security policies and procedures.

• Contribute to the internal knowledge base.

• Support ongoing service improvement efforts.

• Handle multiple support tasks and projects efficiently.

Position Details:

This is a six-month contract-to-hire role supporting multiple office locations (Westborough, Holliston, Millbury, and Auburn), with occasional travel required. Some on-call, weekend work, and 3-5 hours of overtime per week may be necessary.

Benefits:

• Competitive compensation

• Retirement plan with employer match

• Medical, dental, vision, and coverage

• Additional voluntary benefits, including FSAs

Requirements:

• 1+ years of IT support experience (or 2+ years without a degree/certification)

• Proficiency in Windows, Microsoft Office, Active Directory, and networking

• Experience with PC imaging, email security tools, and encryption validation

• Strong customer service, documentation, and troubleshooting skills

• Ability to work flexible hours, be on call, and handle occasional weekend projects

• Valid driver’s license, reliable vehicle, and clean driving record

• Comfortable using a personal phone for work calls/texts

• Must pass a background check and drug test (excluding marijuana)

Job DescriptionJob Description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

• Bachelor’s degree in Computer Information Systems or related field.
• +1 year of experience in working in an IT help desk, support, or customer service role
• Knowledge of any ticketing system.
• Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
• Strong customer service skills.
• Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
• Effective written and verbal communication skills.

Responsabilities:

• Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
• Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Participate in meetings and projects or tasks by IT management.

Powered by JazzHR

na0oQG3NIr

Technical Support Analyst

Hatfield,PA

POSITION SUMMARY

The primary function of this position is to independently support and perform complex technical duties related to the company's imaging and imaging products by resolving customer questions, problems or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

• Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site

• Answer & resolve inbound calls, emails and chats from Technical Support queues as needed

• Provide technical account management for customers and manage escalations

• Provide customer support including training, servicing, and quality assurance

• Documents and logs all calls in the CRM system

• Document and manage Product Development issues to resolution

• Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of technician

• Collects data or provides basic reports to management

• Performs other duties and tasks as assigned by their supervisor/manager

QUALIFICATIONS

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am – 8pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment. This role serves as a mentor for other Technical Support team members, handles customer escalations, and executes technical projects.

EDUCATION AND/OR EXPERIENCE

• Minimum high school diploma or equivalent

• Minimum of 1-2 years’ work experience in a customer support role or equivalent

• 3-4 years of experience in troubleshooting hardware/software in a technical-related field

• Intermediate knowledge with MS Office; Word and Excel required

PREFERRED QUALIFICATIONS

• 2 year college degree in Associates of Applied Science or Electrical Technology preferred

• Understanding and use of CRM systems preferred

• Knowledge of SAP preferred

• Experience in a related dental or medical x-ray equipment manufacturer field preferred Job Ref: R

Technical Support Analyst

Job Description:

We are on the lookout for a dedicated individual to join our friendly and forward-thinking team as a Technical Support Analyst. This role is crucial in providing top-notch technical product support to customers through various channels, including inbound calls, emails and Microsoft Teams Meetings.

We are seeking a dedicated and enthusiastic individual who excels in delivering exceptional service and consistently goes above and beyond for our customers. Your primary responsibilities will include handling customer inquiries with professionalism and efficiency, troubleshooting technical issues, and providing tailored solutions to meet customer needs. You will also document customer interactions accurately, liaise with internal teams and stakeholders to resolve issues promptly, and ensure effective communication with all parties involved to maintain a high level of customer satisfaction.

If you have a passion for customer service, technology and a commitment to exceeding customer expectations, we would love to hear from you.

Key Responsibilities:

• Provide expert technical support via calls and our ticketing system.

• Troubleshoot and resolve technical product issues efficiently.

• Handle time-sensitive issues with prompt and clear communication to customers.

• Document discoveries with clear reproduction steps and detailed analysts.

• Maintain a high level of solves per month.

• Maintain 20 or more outbound calls per month.

• Achieve and maintain a customer satisfaction score (CSAT) of 95% or more.

• Ensure quality escalations to the Advanced Support team with precise reproduction steps.

• Recognize the severity of issues and react appropriately.

• Identify and report on trends or product knowledge gaps.

• Foster strong collaborative relationships within the immediate team and other departments.

• Promote the use of our resources to empower customers.

• Document and update customer records accurately based on interactions.

• Continuously maintain and improve a knowledge base of the product and services.

• Ensure a customer-first approach by keeping customers updated and fully answering tickets.

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.

• Assist customers with product usage and troubleshooting, ensuring a positive customer experience.

• Follow up with customers to ensure their issues are resolved to their satisfaction.

• Gather customer feedback to improve service delivery and product offerings.

• Ensure a customer-first approach by keeping customers updated and fully answering tickets.

• Consistently achieve all KPI’s set.

Your Day-to-Day:

• Engage with Customers: Spend your day handling inbound and outbound inquiries, via phone and our ticketing system, ensuring customers get the support they need.

• Troubleshoot Issues: Dive into troubleshooting and replicating customer-reported issues to find solutions.

• Documentation: Document discoveries with clear steps and thorough analysis for internal reviews.

• Problem Assessment: Assess the severity of issues and react accordingly to provide swift resolutions.

• Timely Resolutions: Tackle time-sensitive issues with a focus on delivering timely and clear communication to customers.

• Trend Identification: Identify and report on trends or product knowledge gaps to help improve our services.

• Internal Collaboration: Build collaborative relationships within other departments to enhance the support process.

• Customer Empowerment: Promote the use of our resources to help customers pro-actively solve their problems.

• Record Maintenance: Update customer records based on interactions, keeping everything up to date and accurate.

• Knowledge Base: Continuously help maintain and improve a knowledge base of our evolving product and services.

Experience:

• 1-2+ years of customer support or technical support experience

Perks? We have plenty.

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($00 wellness credit and 360 fitness reimbursement annually)

• Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

• Who is Sage:

• Life at Sage:

• Our Values & Behaviors:

• How we make a difference:

• Sage Business Cloud - SaaS for Every Business:

#LI-MT1

Function:

Customer Operations

Country:

United States

Office Location:

Austin

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Job DescriptionJob Description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next- solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You'll Do (Responsibilities)

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set, and builds on this skill set
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

What You Bring (Qualifications & Skills):

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)

Special Requirements:

• U.S. , U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. , U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR 

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to , , , , , , , status, protected veteran status, or any other characteristic protected by law.

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero - named a Best Places to Work in Aviation in 2024 - has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero - named a Best Places to Work in Aviation in 2024 - has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner's most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That's why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow's supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You'll Do (Responsibilities)

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set, and builds on this skill set
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

What You Bring (Qualifications & Skills):

• Bachelor's degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Demonstrate strong customer service attitude and demeanor
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)

Special Requirements:

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A "U.S. person" according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.