74 IT Support Analyst jobs in San Jose

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Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:

Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.

Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365

Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.

Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.

All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:

Oscar| Infowaygroup.com | US IT Recruiter

Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538

• Proficient in Mandarin speaking, reading and writing.

• Able to travel (when needed - West Coast travel in Silicon Valley and Southern California for example)

• Some experience in staffing, college-university recruiting

• Support the administrative needs of the HR department, including system and document management and follow-up.
• Partner with HRBP to support the hiring demand of various departments.
• Collaborate with campus sourcing project team to drive strategic initiatives and execute virtual and in-person events.
• Ensure adherence to data entry standards and practices.
• Communicate and cooperate with other functional organizations on a variety of business activities
• Identify process improvement areas and solutions and maintain internal and external compliance.
• Assist employees with day to day HR questions and requirements.

• 3+ years' experience in HR function with global technology companies and complex data environments.
• Must be well versed in MS Office Suite with strong Excel capabilities; Workday experience a plus.
• Strong project management skills, comprehensive tact and discretion.
• Detail oriented with exceptional organizational and time management skills.
• Strong critical thinking and analytical skills.
• Self-starting, self-motivated, and customer service oriented.
• Excellent verbal and written communication skills; strong ability to facilitate interaction with all levels of management.

• Ability to work effectively in a team environment.

Are you interested in working with the World's leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!

We are looking for a QA Support I - Quality Assurance Analyst to join our growing team in Fremont, CA United States!

Role Summary:
The Quality Analyst for PDF Image Review is responsible for ensuring the accuracy and quality of pdf images. This role requires meticulous attention to detail and a strong commitment to maintaining high standards as outlined in scorecards and operational guidelines. The analyst will review approximately
~350+ pdf images per week, ensuring each review is completed within a 5-minute turnaround time.

Key Responsibilities:

Review & Evaluation

• Assess and evaluate ~350+ pdf images per week.
• Use a standardized scorecard and provided guidelines to rate image quality.
• Identify and document poor quality pdfs, including making notes about content-related issues.

• Spot and report common issues such as blurriness, misalignment, incomplete images, or missing content.
• Mark and categorize "bad" images to facilitate process improvements and retraining as needed.
• Log evaluations and decisions in the designated system.
• Provide detailed notes and feedback on the issues identified for each image.
• Collaborate with relevant teams to communicate recurring problems or trends.

• Follow established quality guidelines and maintain consistency in evaluations.
• Complete each review within the 5-minute time frame.
• (Lead) Participate in calibration sessions to ensure scoring consistency.

• Suggest and contribute ideas towards improving imaging and review processes.
• Support training and process documentation for new scorecard items or criteria.

• 1+ year experience in quality assurance, data entry, or visual/content review roles preferred.

• Basic proficiency with computers and ability to navigate image reviewing software.

• Exceptional attention to detail.
• Strong organizational and time management skills.
• Ability to accurately follow instructions and guidelines.
• Reliable and consistent performance under tight deadlines.

• Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities. Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company - Qualitest is growing massively (since 2021 - tripled our employees base - we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft - our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program's. Refer and earn - tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers' achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $40,000 - $42,000.
• Intrigued to find more about us?

Responsibilities
About The Team
This team is responsible for driving operational excellence by implementing global workforce strategies that balance business needs, compliance, and partner collaboration across multiple lines of business. We strive to optimize system configuration, resource allocation, scheduling, and BPO operations in fast-paced environments while monitoring performance and continuously looking for areas to improve efficiency and enable high standards of Customer Service Support.

Responsibilities:
Queue Management:
- You will manage customer support lines of business across in-house and BPO operations in real-time, and manage metrics including (but not restricted to) latency, productivity, incoming volume, etc.;
- You will review and enhance support platform capabilities, workflow, and scheduling limitations to identify if support services/channels are optimised in the current system;
- You will develop and enhance spreadsheets and databases functionality like usage of forms, templates, and logic functions;
- You perform service outage and crisis management (Facilitating communications between operations, customer service platform & RD teams);
- You manage daily, weekly, and monthly plan objectives.

Workforce Management:
- Monitor real-time staffing status and provide feedback to the operations planning team if reallocation of the workforce is needed;
- You are the bridge between operations & customer service platform teams, providing real-time support to the site operations leads, assisting the team in managing daily and monthly staffing requirements;
- You will gather and document reporting requirements, creating regular and customized reports;
- You will produce & deliver timely ad hoc and standard operational reports on a daily, weekly & monthly basis (billing, SLA, KPI & other Ad Hoc reports)

Qualifications
Minimum Qualifications
- You have previous experience in an Operations role within a BPO / Social Media / Call center environment - experience with Customer Support would be an advantage;
- You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with operational leadership and xfn stakeholders;
- You are efficient and able to prioritize, plan and multi-task with the ability to translate action steps into a systematic process;
- You are extremely proficient in Microsoft Office applications such as Excel, Outlook, Word, and Powerpoint, or other applications required for data entry or report/schedule production;
- Proven experience in workforce and/or support service management in a multi-channel & multi-site tech company;
- You're passionate about supporting the user and creator community.

Preferred Qualifications
- Proficiency with data analytics tools (e.g., SQL, Power BI, Tableau);
- Programming or System configuration experience a plus

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information
?For Pay Transparency?Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $ annually.
Compensation may vary outside of this range depending on a number of factors, including a candidates qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Technology, Information and Internet

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