What Jobs are available for IT Support Manager in the United States?

Our client is seeking a results-oriented and customer-focused Technical Support Manager to lead their dedicated support team. This is a fully remote position, responsible for ensuring our customers receive prompt, effective, and high-quality technical assistance. You will manage the daily operations of the support desk, mentor and develop support staff, and implement strategies to improve customer satisfaction and operational efficiency. The ideal candidate will have a strong background in technical support, excellent leadership abilities, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Oversee the daily operations of the technical support team, ensuring timely and effective resolution of customer issues.
• Develop, implement, and refine support processes and procedures to enhance efficiency and customer satisfaction.
• Manage, train, coach, and mentor technical support representatives, fostering a high-performance culture.
• Monitor support queues and key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and problem-solving.
• Collaborate with other departments, including product development and quality assurance, to identify and address product issues and trends.
• Develop and maintain comprehensive support documentation, knowledge base articles, and training materials.
• Recruit and onboard new support staff, ensuring they are well-equipped to handle customer inquiries.
• Analyze support data to identify areas for improvement and implement proactive solutions.
• Ensure all customer interactions are handled with professionalism, empathy, and a focus on first-contact resolution.
• Manage and optimize the use of support tools and technologies, such as CRM and ticketing systems.
• Stay up-to-date with product updates and new releases to provide accurate technical guidance.
• Contribute to strategic planning for the support department, aligning goals with overall business objectives.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Champion a customer-centric approach throughout the support team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role.
• Proven experience managing and developing a remote support team.
• Strong understanding of IT systems, software applications, and troubleshooting methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze data and implement process improvements.
• Proficiency in using help desk software, CRM systems, and other support tools.
• Ability to remain calm and effective under pressure, managing multiple priorities simultaneously.
• A customer-first mindset with a passion for problem-solving.
• Experience in creating and maintaining knowledge base content.

This is a fully remote opportunity, offering flexibility and the chance to make a significant impact from anywhere. We are committed to building a strong, supportive remote work environment.

Our client is seeking an experienced and dynamic Technical Support Manager to lead their customer service operations from **San Francisco, California, US**. This is a pivotal role focused on building and managing a world-class support team that provides exceptional technical assistance to our diverse customer base. You will be responsible for setting support strategies, optimizing support processes, and ensuring customer satisfaction through timely and effective issue resolution. The ideal candidate will have a proven track record in managing support teams, a deep understanding of IT support best practices, and a passion for delivering outstanding customer experiences.

Key responsibilities include:

• Leading, training, and mentoring a team of technical support specialists to achieve departmental goals and performance metrics.
• Developing and implementing support policies, procedures, and service level agreements (SLAs) to ensure efficient and high-quality customer service.
• Managing incoming support requests via multiple channels (phone, email, chat, ticketing system), ensuring prompt response and resolution times.
• Analyzing support data and trends to identify areas for improvement in products, services, and support processes.
• Collaborating with product development, engineering, and sales teams to escalate complex issues and provide customer feedback.
• Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal teams and external customers.
• Overseeing the management of support ticketing systems and other relevant support tools.
• Ensuring a high level of customer satisfaction through proactive communication and effective problem-solving.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Staying up-to-date with product updates, new features, and industry best practices in technical support.

The ideal candidate will possess a Bachelor's degree in a relevant field and at least 7 years of experience in technical support, with a minimum of 3 years in a management or supervisory role. Demonstrated experience in managing remote or hybrid support teams is highly desirable. Strong technical aptitude, excellent communication skills, and a customer-centric approach are essential. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. This is a fully remote position, offering flexibility and the opportunity to work from anywhere in the US.

**Support Manager**
**Location:** Hybrid or Home-based, US (ET or CT preferred)
**Position Summary:**
Bentley Systems is seeking a talented individual to join our Product Support team as a Support Manager.
The Support Manager oversees employees and supervises the implementation of initiatives. Responsibilities include managing day-to-day operations, implementing processes and policies, delegating tasks, and supporting, coaching, and evaluating direct reports. Additional tasks include, but are not limited to, compensation review, budget preparation, performance and skills assessment, and resource verification.
**Responsibilities:**
+ Model company behavior and values
+ Oversee employee performance
+ Hire and train new staff
+ Support and coach existing employees
+ Monitor performance and conduct evaluations
+ Set individual and team goals
+ Review expenses and budgets
+ Conduct team meetings
+ Advocate for product improvements
+ Plan upcoming goals and initiatives
+ Ensure clarity and adherence to priorities and goals
+ Aligning SLOs and SLAs across teams
+ Convert team goals into functional and individual goals
**Communication & Collaboration:**
+ Present information to leadership clearly and concisely
+ Collaborate across functions for shared goals
+ Communicate goal results and key performance indicators
+ Coach and develop team members
+ Support cross-functional efforts and model collaboration behaviors
+ This is a full-time role expected to work 40 hours per week, hybrid or home-based in the US.
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
+ This role requires up to 5% travel for home-based colleagues.
**Experience:**
+ At least 8 years of experience in a technology career
+ Higher-level degree or equivalent experience in Engineering, IT, or Support
+ At least 3 years of experience as a Support Manager or equivalent role
+ Customer service experience with strong leadership skills
+ Competence with various tools, procedures, and technologies
+ Experience with complex troubleshooting in a global team
**Knowledge, Skills, & Abilities:**
+ Familiarity with Windows Server Environments and relational databases
+ Understanding of networking, including TCP/IP and Windows Active Directory
+ Experience with ITIL service management concepts (certification is a plus)
+ Understanding of web technologies, including Microsoft IIS and SharePoint
+ Accountability for key metrics such as service level, user experience, and team utilization
+ Experience in escalation and stakeholder management
+ Knowledge of industry standards
+ Excellent written and verbal communication skills
+ Ability to diffuse tense customer situations
+ Strategic planning skills
+ Strong customer orientation interpersonal and presentation skills
+ Adaptability to changes
+ Desire for process improvement
+ Critical thinking, time management, and prioritization
+ Strengths-based coaching
+ Project management experience
+ Ability to balance and plan short-term actions
**Pluses:**
+ Understanding of electronic document management, an emphasis on engineering design
+ Experience managing ProjectWise or similar systems
+ Configuration experience with MicroStation workspaces and/or AutoCAD profiles
+ Six Sigma, Lean, PMP Certification
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video. ( An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diversely international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
**Request an Accommodation:**
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at
#LI-Remote
#LI-hybrid
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Job Overview:

The Support Manager will be responsible for overseeing the support team, ensuring high-quality customer service, and maintaining efficient support operations. This role requires a highly analytical and technical individual who can lead the team with expertise and initiative. The Support Manager will play a critical role in shaping customer perceptions and influencing decisions through consistent and effective support interactions. The Support Manager will be responsible for delivering outstanding support experiences to customers of Harris School Solutions – Enterprise Financial Solutions. This role involves close collaboration with a dedicated and experienced team committed to driving exceptional issue resolutions and fostering long-term customer relationships. The Support Manager will be responsible for delivering outstanding support experiences to customers of Harris School Solutions – Enterprise Financial Solutions. This role involves close collaboration with a dedicated and experienced team committed to driving exceptional issue resolutions and fostering long-term customer relationships.

Responsibilities:

• Team Leadership:  Lead and manage the support team, providing guidance, training, and performance evaluations to ensure high-quality customer service. Conduct 1:1s to develop and grow team members.
• Customer Engagement:  Regularly engage with customers to understand their needs, address their concerns, and build strong relationships.
• Support Operations:  Oversee the support ticket process, ensuring timely and accurate resolution of customer issues. Using data, evaluate and improve support processes to balance workload and ensure consistent support.
• Training:  Develop and implement a formalized training process for support staff, establishing clear guidelines and ensuring proper training to maintain consistent and accurate support.
• Quality Assurance:  Monitor and evaluate the quality of support interactions, providing feedback and implementing improvements to enhance customer satisfaction.
• Technical Expertise:  Provide technical support and guidance to the team, assisting with complex issues and ensuring effective problem-solving.
• Customer Feedback:  Gather and analyze customer feedback to identify areas for improvement and shape future support initiatives.
• Billing and Renewals:  Manage customer billing and renewals, ensuring accurate processing and addressing any related inquiries or issues.

Qualifications:

• Bachelor's degree in a related field or equivalent experience preferred.
• Proven experience (>5 years) in a support management role, preferably in a software company.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Technical proficiency and familiarity with support tools and systems.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Experience with financial software and managing billing processes.
• Experience working with school districts or educational institutions.

Desired Qualities:

• Approachability and servant leadership.
• Curiosity and initiative.
• Strong communication abilities.
• Ability to empathize with customers and understand their use cases.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@weareharris
• LinkedIn: ⁠Harris Computer

**Job Description:**
The **International Technical Support Manager** is responsible for facilitating the relationship between Miller Electric and our global partners for service and technical assistance. A large portion of this position is the creation and presentation of international service training content - both digitally and in person. They work closely alongside our ITW Global Offices' service teams, Miller's internal service teams, our Technical Publication group, and our Export Sales team to ensure customer satisfaction with warranty work or technical assistance. A typical working day is spent in an office atmosphere, but this position does spend time in lab and training settings as needed. The position will have international travel up to 10% as required.
**Duties & Functions:**
· Support the business relationships of ITW Welding and their customers through technical guidance, communication as a representative of Miller, and direction toward resolution of significant service events
· Coordinate the international warranty claim process by educating and assisting the ITW Welding service network
· Direct resolution of issues with international warranty claims and part shipments
· Advocate for the common and unique needs of the international ITW Welding regional offices in Miller service teams meetings
· Facilitate international access to Miller resources (customer portal / Warranty Connect, technical publications, online/virtual content, Miller division service teams)
· Maintain technical familiarity with existing and new exported products.
· Participate in new product service reviews
· Coordinate and conduct Appleton introductions and service training (onboarding) for new international ITW Welding service personnel
· Produce, provide, and present service training materials on existing and new exported products
· Travel as needed to present service training or assist with product evaluation/fault resolution at customer locations
**Qualifications**
**Education & Experience:**
· Bachelor's degree preferred.
· Strong technical aptitude
· Prior experience with servicing welding equipment is preferred
· A quick learner with a "Can-Do" attitude and strong prioritization skills
· Exceptional customer service skills
· Strong computer skills (Excel, Word, PowerPoint)
· Ability to learn new software
· Valid Passport
**Skills:**
· Microsoft Office skills required
· Work in a fast-paced environment
· Work with minimal guidance or direction
· Detail oriented and organized
· Identify and implement process improvement opportunities
· Effectively manage change
· Work in multi-cultural corporate business setting
· Excellent interpersonal skills and communications
· Excellent verbal and written communication skills, judgment, creativity, flexibility, and excellent motivation
· Strong analytical and problem-solving skills
**Why ITW Welding?**
At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!
Here are some benefits we offer to help you build the future you want:
+ **Generous Retirement Benefits** - 401(k) match PLUS an additional retirement contribution to help you plan for the future.
+ **Paid Time Off** - 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
+ **Company-Paid Insurance** - Life, AD&D, Short-Term &Long-Term Disability insurance to give you peace of mind.
+ **Family-Friendly Benefits** - 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
+ **Education Assistance** - tuition reimbursement, because we believe in investing in your personal and professional development.
Company Description:
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment. The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
Additional Information:
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
**Compensation Information:**
Pay Range: $83,250-$105,450
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Annual Salary: $54,080 Plus More For Experience 

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.

We’re looking for a Direct Support Manager to join our team!

This position’s primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes scheduling of staff, implementing program plans, and coordinating appointments and activities for the individuals served. 

Who will love this job:

A coach and leader -  you inspire solution-oriented thinking to those around you and are always ready to take on new challenges and situations

A teacher - not only do you love providing tangible solutions to others but you naturally bring the tools and perspective that help others “connect the dots”

A mediator - you naturally draw people together and are a catalyst for building trusting relationships 

A creative problem-solver-  you aren’t afraid to analyze a situation, identify potential problems, and make the necessary adjustments

What you’ll do:  

• Bring valuable insights, institutional knowledge, and assistance to members of the direct support team.
• Demonstrate and train team members to interact with the people we serve in an emotionally supportive and therapeutic manner.
• Oversee the maintenance and upkeep of the residential facility and vehicles, ensuring all living environments and program activities are in compliance with regulatory requirements and accreditation standards
• Provide guidance and assist with emergency situations on an on-call basis
• Manage petty cash funds and other financial accounts, as well as the purchasing of groceries and supplies.
• Maintain medical, social and programmatic files with detailed and accurate documentation

Extras we think you’ll love: 

• Competitive Pay
• Health Insurance
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!) 

Schedule: Primarily day shift hours - Monday - Friday:  8am-5pm, some nights, some weekends/back up On-call responsibility and possibility of primary on-call when needed/flexibility required  

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Ideally you should have .

• A passion to serve others
• Strong attention to detail
• A curious, resourceful, and solution-oriented mindset
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.  
• Bachelor’s Degree in a related field 
• Four years of experience in a related field 
• One year experience in a supervisory or management role
• Certification in CPR and First Aid

Annual Salary: $54,080 Plus More For Experience 

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.

We’re looking for a Direct Support Manager to join our team!

This position’s primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes scheduling of staff, implementing program plans, and coordinating appointments and activities for the individuals served. 

Who will love this job:

A coach and leader -  you inspire solution-oriented thinking to those around you and are always ready to take on new challenges and situations

A teacher - not only do you love providing tangible solutions to others but you naturally bring the tools and perspective that help others “connect the dots”

A mediator - you naturally draw people together and are a catalyst for building trusting relationships 

A creative problem-solver-  you aren’t afraid to analyze a situation, identify potential problems, and make the necessary adjustments

What you’ll do:  

• Bring valuable insights, institutional knowledge, and assistance to members of the direct support team.
• Demonstrate and train team members to interact with the people we serve in an emotionally supportive and therapeutic manner.
• Oversee the maintenance and upkeep of the residential facility and vehicles, ensuring all living environments and program activities are in compliance with regulatory requirements and accreditation standards
• Provide guidance and assist with emergency situations on an on-call basis
• Manage petty cash funds and other financial accounts, as well as the purchasing of groceries and supplies.
• Maintain medical, social and programmatic files with detailed and accurate documentation

Extras we think you’ll love: 

• Competitive Pay
• Health Insurance
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!) 

Schedule: Primarily day shift hours - Monday - Friday:  8am-5pm, some nights, some weekends/back up On-call responsibility and possibility of primary on-call when needed/flexibility required  

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Ideally you should have .

• A passion to serve others
• Strong attention to detail
• A curious, resourceful, and solution-oriented mindset
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.  
• Bachelor’s Degree in a related field 
• Four years of experience in a related field 
• One year experience in a supervisory or management role
• Certification in CPR and First Aid

**Date Posted:**

**Country:**
United States of America
**Location:**
AZ227: 3601 E Britannia Dr 3601 East Britannia Drive
, Tucson, AZ, 85706 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
As an Audit Support Manager in Property and Logistics Management, you will contribute to a fast-paced innovative team with responsibility to ensure Government, Customer, and Raytheon owned property is efficiently managed and in compliance with Raytheon business processes, contract requirements, and regulations. The manager will lead a team that assists in preparing audit documentation, coordinating audit activities, and supporting internal and external audits amongst various customers. The ideal candidate will have a strong understanding of compliance requirements under the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other applicable regulations. This position requires working onsite in Tucson, Arizona.
**What You Will Do**
+ Prepare, organize, and maintain audit documentation and records
+ Assist auditors with gathering data and support documents
+ Liaise with internal departments to ensure timely delivery of required information
+ Maintain audit logs, submission trackers, and follow-up communications
+ Support follow-up activities related to audit findings, including tracking corrective action implementation
+ Solve complex issues and establish solutions to enhance the overall performance of the job function
**Qualifications You Must Have**
+ Typically requires a Bachelor's Degree or equivalent experience and minimum eight (8) years prior relevant experience, or An Advanced Degree in a related field and minimum five (5) years' experience.
+ Experience supporting audits by DCMA, DCAA, and or other federal oversight agencies.
+ Experience with FAR or DFAR.
+ The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
**Qualifications We Prefer**
+ Experience leading successful Property Management System Analysis (PMSA) audits and interacting on a regular basis with DCMA
+ Typically requires a university degree or equivalent experience and 7 years prior relevant experience, or an advanced degree in a related field and minimum 5 years' relevant experience
+ SAP experience or other property management system experience
+ Practical experience in all 10 property outcomes and 22 elements of property management
+ NPMA certified
+ CORE certified or Industry equivalent
+ Excellent attention-to-detail, documentation skills, and communication abilities
+ Experience developing root cause analysis, containment and corrective action plans, and executing corrective actions
**What We Offer**
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Not Relocation Eligible - Relocation assistance not available
**Learn More & Apply Now!**
_Please consider the following role type definitions as you apply for this role._
**_Onsite_** _: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products._
This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Are RTX
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Job Description Summary**
Come and join our powerful, unified force with the energy to change the world.
Our mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.
Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
**Job Description**
**Essential Duties & Responsibilities:**
+ Receive and create new jobs and employee assignments in company systems
+ Lead and manage new hires from training to qualified
+ People leader for new hires and retired pensioner population
+ Work with peer staffing manager group with supporting system demands
+ Maintain company databases with employee, job and financial information
+ Validate GE financial information in GE financial systems
+ Lead and own services event group long term planning meetings
+ Lead and own daily management meeting for all fuel segments
+ Provide sufficient support to Finance, Field Services and HR regarding project setup
+ Resolve project setup issues related to month, quarter and year-end financial accounting close procedures
+ Assist with development and testing of system modification projects as assigned
+ Generate and manage multiple reports for business partners as needed
+ Respond in a timely manner to Payroll, Billing, Accounts Receivable, Accounts Payable, and General Ledger inquiries
+ Resolve weekly employee setup issues related to Payroll File close
+ Interact with field employees to provide information about job assignments
+ Assist Immigration and Travel departments as required
+ Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites as required
+ Ensure travel costs support GE's Cost Management objectives (flights, accommodation, vehicle hire) as required
+ Update and maintain accuracy of pay / cost / bill rates, site information, and project information
+ Perform other duties as assigned
+ Travel may be required
+ English proficiency required
**Required Qualifications & Experience:**
+ High school diploma and post high school degree, minimum 2-year degree preferred
+ 5+ years of relevant work experience in field operations, customer service or field services
**Desired Characteristics:**
+ Excellent customer service, interpersonal, communication, time management and organizational skills
+ Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
+ Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
+ Intermediate to advanced level of knowledge in Microsoft Office (Word, Excel, Power Point, Outlook) and GE systems / applications
+ Experience with ServiceMax and PowerMax"
**ABOUT US**
**Inclusion & Diversity**
At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an **inclusive** **culture** , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: U.S. based candidates only,** for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $78,800 - $131,200 USD Annual **.**
The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a performance bonus.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
This position will stay open on the career website until at least 10/29/2025.
**Benefits Available to You**
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com) ( Our **compensation & benefits** are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
+ A **healthy, balanced lifestyle** can mean different things to different people. We've created programs that support the way you live and work today.
+ GE Vernova invests to provide opportunities to **grow your career** by providing a path for continued on-the-job **learning and development** .
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
**Additional Information**
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
Application Deadline: October 30, 2025
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.