11,138 IT Support Roles jobs in the United States

**General Summary**
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
**Job Responsibilities**
+ Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
+ Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
+ Manage hardware assets and track via asset management applications.
+ Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
+ Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
+ Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
+ Run various diagnostic programs for troubleshooting or monitoring purposes.
+ Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
+ Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
+ Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
+ Collaborates with team members to resolve information technology issues and implement process improvements.
+ Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
+ Ability for light travel and support to offsite locations.
**Minimum Qualifications**
+ 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
+ Possess a working knowledge and progressive experience in a Microsoft computer support
+ Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
+ Familiar with supporting smartphones and other mobile devices
+ Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
+ Strong interpersonal communication skills both written and verbal
+ US Citizen able to pass a government background check.
+ Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
**Other Job Specific Skills**
+ Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
+ Knowledge of assigned hardware and/or software products required.
+ Requires working knowledge of personal computers and peripherals.
+ Stays up to date technically and applies new knowledge to job.
+ Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
+ Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Actively looks for ways to help people in the most efficient manner.
+ Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
+ Understands the implications of new information for both current and future problem-solving and decision-making
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$30 - $30
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_"I can't live without them."_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
850 76th Street S.W. - Byron Center, Michigan 49315
**Job Description:**
**Work Schedule:** Sunday, Monday, Thursday, Friday - 8 AM - 6 PM
**Position Summary:**
Their role is responsible for responding to incoming requests for service via phone, email, instant message, or voice mail. This includes receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents where appropriate to maintain Service Level Agreement (SLA) expectations. Log all incidents in the incident management solution and track through to resolution.
**Here's what you'll do:**
+ Ensure customer satisfaction by responding to phone calls, emails, and voice mails from all areas of the organization and from independent operators supported by the Company.
+ Log all incidents into the Incident Management solution and track through to resolution.
+ Conduct level one incident determination using documented procedures and available tools, and document and/or update the ticket accordingly.
+ Ensure incident resolution by initiating and tracking incident assignments to technical resources and/or vendors and by keeping the customer updated on the status of the incident resolution.
+ Perform restorative and maintenance actions either remotely or at theend-user'slocation to resolve end-user's incidents using troubleshooting and technical skills.
+ Ensure timely escalation of incidents by documenting the impact to the customer and by assigning an appropriate severity and target resolution time. Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
+ Maintain confidentiality of Company and client information accessed through issue resolution/research.
+ Additional responsibilities may be assigned as needed.
**Here's what you'll need:**
+ Associate degree(Required) in Information Technology or related field or equivalent combination of education and/or experience.
+ One year experience in Computer Support or Information Technology or related area preferred.
+ HDI, A+, and/or ITIL certifications preferred.
+ Good written and verbal communication skills, and effective interpersonal skills to work with internal and external customers and vendors.
+ Ability to present ideas/resolution in a user-friendly language.
+ Customer focused, detailed, and able to multi-task and prioritize in a deadline-driven environment.
+ Good problem-solving and organizational skills.
+ Basic knowledge of tools used to assist customers and provide timely resolution.
+ Experience with call management, incident resolution and escalation strongly preferred.
+ Technical writing ability to document incoming calls and procedures helpful.
+ Proficient typing skills. Proficient in Microsoft Office and Windows.
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package ( .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at

The Team and the Role

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.

NIWC PAC CDL & ISR ISEA Support provides In-Service Engineering Activity (ISEA) support for tactical data links and related systems in support of the US Navy. Support areas include Technical Assistance, Fleet In-Service Engineering Support, Maintenance Support, In-Service Risk Management, Integrated Logistics Support, Technical Oversight of commercial/non-governmental In-Service engineering activities, Configuration Management, Readiness and Life Cycle Analysis, Technical Documentation Development and Reliability/Availability and Maintainability (RAM) reporting and metrics.

Reporting to the Program Manager, the Computer Support Technician provides technical assistance, troubleshooting, and maintenance for equipment and systems, both remotely and on-site, ensuring operational readiness and efficiency on the NIWC PAC CDL & ISR ISEA Support Services contract . This position is located in San Diego, CA.

What You'll Do

• Perform technical assistance, troubleshooting, support, and maintenance for equipment and systems, both remotely and on-site, ensuring operational readiness and efficiency.
• Provide remote technical support via telephone, Secure Internet Protocol Routing (SIPR) Chat, or email.
• Travel to provide on-site support and direction for complex maintenance issues.
• Troubleshoot and resolve technical problems beyond organizational-level maintenance.
• Correct Casualty Reports (CASREPs) submitted by the Fleet.
• Provide technical assistance/support, checkout, repair, and test equipment anywhere in the world.
• Identify and isolate system and equipment malfunctions.
• Inspect and repair systems and equipment.
• Evaluate the adequacy of existing equipment and allowances.
• Conduct overhaul, testing, and evaluation of systems.
• Perform system checkout and validation.
• Provide informal training to personnel on equipment operation and maintenance.
• Update documentation to reflect system modifications and repairs.
• Collect and obtain completed customer feedback reports.
• Conduct command in-briefs and out-briefs to communicate accomplishments.
• Serve as a ship rider to support and train ship personnel on system operation and interoperability.
• Provide rapid response to emergent Fleet operational issues.
• Bid and proposal support if requested.
• Other duties as assigned.

What We're Looking For

• An active secret clearance is required to be considered for this position.
• Bachelor's degree from an accredited university required. Additional years of experience may be substituted in lieu of a degree.
• One (1) or more years of experience providing computer support directly to a NAVWAR Echelon III program office.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.
• The ability to lift items that may weigh up to 50 pounds.
• The work requires some physical exertion, such as long periods of standing, or recurring and considerable walking, stooping, bending, crouching, and climbing such as performing regular shop activities, inspections, or to observe and study operations in an industrial or comparable work area, or on-board ships, submarines, and/or in weapon facilities.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

INDUS aims to provide a competitive compensation package, including a strong pay for performance rewards approach. The expected base pay range for this position is $31.25 - $37.97 per hour. This position is eligible to participate in our corporate 401(k) and Employee Stock Ownership Plan (ESOP) programs, and may be eligible for performance bonuses, and other rewards and benefits. The pay range for this role considers job-related knowledge, skills, work location, education and training, and certifications. To drive fair pay practices for employees, INDUS conducts regular comparisons across our employee groups and the industry.

INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

#CJ

#J-18808-Ljbffr

Computer Support Specialist- Intermediate (Secret to TS) (3279)at SMX(View all jobs) ( River, MD
SMX is seeking a skilled advanced level **Computer Network Support Specialist** to be part of our Information Technology Team supporting NAWCAD at Patuxent River, MD. The position encompasses tasks to analyze, test, troubleshoot and evaluate information networks including LAN, WAN, intranet, extranet and other data communication networks.
**Essential Duties and Responsibilities:**
+ Evaluation and analyze existing networks and equipment including performance, health, and security compliance and mitigations
+ Test existing network connections
+ Troubleshoot networks and communication transport path issue reported
**Required Skills:**
+ Clearance Required: Top Secret, Secret to start. The Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information
+ Associate degree in a relevant discipline
+ Must be able to interact with peers, management, and senior engineers in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace
+ 3+ years of related experience required
+ DoD 8570 compliant (IAT Level 2) (Examples of minimum acceptable certifications-CCNA Security, CySA+, G SEC, Security+ CE, SSCP)
**Desired Skills:**
+ Past DoD IT experience
#cjpost
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.

Computer Support Specialist- Advanced (Secret to TS) (3278)at SMX(View all jobs) ( River, MD
SMX is seeking a skilled advanced level **Computer Network Support Specialist** to be part of our Information Technology Team supporting NAWCAD at Patuxent River, MD. The position encompasses tasks to analyze, test, troubleshoot and evaluate information networks including LAN, WAN, intranet, extranet and other data communication networks.
**Essential Duties and Responsibilities:**
+ Evaluation and analyze existing networks and equipment including performance, health, and security compliance and mitigations
+ Test existing network connections
+ Troubleshoot networks and communication transport path issue reported
**Required Skills:**
+ Clearance Required: Top Secret, Secret to start. The Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information
+ Bachelor's degree in a relevant discipline
+ Must be able to interact with peers, management, and senior engineers in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace
+ 7+ years of related experience required
+ DoD 8570 compliant (IAT Level 2) (Examples of minimum acceptable certifications-CCNA Security, CySA+, G SEC, Security+ CE, SSCP)
**Desired Skills:**
+ Past DoD IT experience
#cjpost
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.

**MANTECH** seeks a motivated, career and customer-oriented **Computer User Support Specialist** to join our Air Force / Space team at **Eglin AFB** .
The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.
**Responsibilities include, but are not limited to:**
+ Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
+ Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
+ Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
+ Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
+ Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
+ Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
+ Hardware/Software Installation: Provide installation and testing of hardware and software.
**Minimum Qualifications:**
+ High School Diploma
+ 2+ years direct/related experience
+ Active / valid DoD 8570.01-M IAT-II certification
+ Demonstrated experience as a full-service IT support team member in a Windows AD environment.
+ Experience working within an IT support team, contributing to and collaborating on daily support activities.
+ Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.
**Clearance Requirements:**
+ Current Top-Secret Clearance with SCI Eligibility
+ Willingness to submit to a polygraph
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time.
+ Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
+ Must be able to regularly lift up to 50 lbs
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Job Summary

Under general direction, supports users in the operation of District-owned technology and other licensed technology software and products; responds to Help Desk inquiries; prepares and delivers one-on-one and group training; trouble shoots hardware and software problems; installs software and hardware products and upgrades; and provides on-site and telephone support for user questions. Implements District and Information Technology initiatives at school and office sites.

Job Description / Essential Elements:

Relevant experience with MS Active Directory, MS Systems Center especially Business Desktop Deployment technologies (BDD), Exchange 2007 and Outlook Web Access (OWA), server administration, SQL 2005, Informix databases, web development, SharePoint or portal technologies, VOIP technologies especially CISCO and integrated messaging, Vista Enterprise or OS X are pluses.

Requirements / Qualifications

Comments and Other Information

The Chula Vista Elementary School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation and bullying. The District prohibits discrimination, harassment, intimidation and bullying based on race, color, ancestry, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, genetic information; the perception of one or more of such characteristics, or association with a person or group with one or more of these actual or perceived characteristics in any program, practice or activity it conducts. For inquiries or complaints related to employee-to-employee, student-to-employee, or work/ employment related discrimination or harassment, contact: Human Resources Service and Support Department, Jason Romero, Assistant Superintendent, 84 East J Street Chula Vista, CA 91910, , ( , Ext. 181340.

To apply as a current employee, please select the link below for Current Employees Only. Use the password: Internal (case-sensitive)

If you have any questions, please contact the Human Resources Department.

**What You Need To Know**
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Shift is Sunday- Thursday, 5:30 pm - 1:30 am.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
**Overview**
Night Warehouse Support Technician is responsible for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.
**Primary Responsibilities**
+ Provide support to the division (24x7) or as directed
+ Provide training for employees on procedures/systems
+ Collaborates with other functional areas to identify system integration opportunities
+ Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM's in motion scanners, VFD's, Servo Motors and controls, etc.)
+ Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
+ Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
+ Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
+ Provide training for distribution center employees on procedures/ MHE systems
**Additional Primary Responsibilities**
+ Initial point of contact for onsite support at respective Distribution Center
+ Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
+ Perform proactive maintenance for warehouse equipment
+ Document and escalate issues to the appropriate vendors and SGWS SCM support groups
+ Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
+ Oversee detailed root cause analysis of reliability issues
+ Implement operations continuous improvement measures and initiatives
+ Perform other job-related duties as assigned
**Minimum Qualifications**
+ Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
+ 5 or more years of work experience
+ 3 or more years of work experience in Warehouse Operations & Support
+ Working knowledge of PLC operations and PLC electrical panels
+ Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM's)
+ Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
+ MS Office and other general desktop software experience required
+ Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
+ Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner
**Physical Demands**
+ Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
+ Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
+ Critical nature of this job may require extended hours, overtime, and weekends
+ May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**EEO Statement**
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
#LI-JL1
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Computer Support Associate
Pay rate: $27 per hour
Duration: 24 months
W2 contract only (No C2C)
Location- Waterloo, IA
Engine Works 3rd shift IT support
3rd shift 10:30 PM to 7:00 AM at EW site (Sunday night through Friday morning)
**Additional Information:**
- This is for one, 3rdd shift position - will work ONSITE:
- There is a weekend On-Call rotation that these positions will be a part of
- OT is possible
- Metatarsals are required on the first day
- Some travel between Waterloo area locations is possible
**Job Description:**
- Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
**Job Requirements:**
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
**Education Requirements:**
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
**Important information:** To be immediately considered, please send an updated version of your resume to
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.