124 IT Support Roles jobs in Hazelwood

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.

Position Responsibilities may include:

• Provide prompt and courteous responses to calls coming into the Technical Support Center hotline
• Provide pre and post-sales technical support via telephone and email
• Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection
• May conduct virtual modeling for troubleshooting and provide resolution
• Log all calls and incidents into the CRM module to track information by customer, model number, and project
• Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin's equipment literature.
• Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative
• Follow up on customer inquiries to ensure job completion and job satisfaction

• Provide selection software support

• Help explain control-related questions
• Perform additional projects/duties to support ongoing business needs.

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements

• Performs a range of mainly straightforward assignments

• Works independently with general supervision
• Problems faced are difficult but not typically complex

• Excellent communication and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in-depth service issues via phone

• Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures

• Ability to write reports, business correspondence, and procedure manuals

• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients, and customers
• Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues

• Self-starter with the ability to work both independently and within a team

• Ability to effectively communicate ideas and properly describe problems and solutions

• Ability to effectively handle multiple tasks, time management, and prioritization skills

• Well-developed planning, organization, analytical, and decision-making skills

• Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills

• Ability to apply good judgment, strong work ethic, and integrity on the job.

• 3-5 years of experience in the HVAC field or a technical support role

• High School Diploma or GED Equivalent

• Vocational Certification / Degree preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Required regularly to sit, talk, and listen

• Required to stand, walk, use hands to pick up, handle or feel and reach with arms
• Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary
• Must be able to travel on business occasionally or work beyond normal work hours as necessary
• Must be able to lift boxes and/or equipment of up to 30 pounds

• Working Conditions -noise level in the work environment is usually quiet to moderate

• MANAGER, TECHNICAL SUPPORT CENTER

• Provide first-level technical support to end-users via phone, email, and chat, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, escalating complex issues to senior support teams or specialized departments when necessary.
• Install, configure, and maintain computer hardware, software, operating systems, and peripheral devices.
• Assist users with account management, password resets, and access permissions.
• Guide users through step-by-step solutions for common technical problems.
• Document all support interactions, solutions, and incidents accurately in the ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor system performance and identify potential issues before they impact users.
• Assist with IT asset management, including hardware and software inventory.
• Provide support for mobile devices and various business applications.

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support or helpdesk role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk) is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude with a passion for helping others.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
• Proven experience troubleshooting complex software and hardware issues.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
• Experience with database technologies (SQL) and scripting languages (e.g., Python, PowerShell) is a plus.
• Familiarity with ITIL best practices and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational and time management skills.

• Provide advanced technical support to end-users via phone, email, and chat, addressing complex hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, escalating issues to higher-level support or engineering teams when necessary.
• Document all technical issues, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Identify recurring technical issues and proactively propose solutions to prevent future occurrences.
• Contribute to the improvement of support processes, tools, and customer service strategies.
• Manage and maintain helpdesk systems and tools.
• Conduct remote troubleshooting sessions with users to resolve issues.
• Ensure timely and effective communication with customers throughout the resolution process.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or helpdesk environments, with a proven track record of handling escalated issues.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and network protocols.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical, problem-solving, and diagnostic skills.
• Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

Tacony Corporation is on the lookout to find our next tech-savvy problem-solver to join our IT in St. Louis as a Level 1 Technical Support Specialist ! In this role, you'll be the first line of defense for all things tech by providing support for hardware, applications, and the daily technical issues across the organization (on-site and remote). Whether you're troubleshooting desktop dilemmas or rolling out hardware/software upgrades, your impact will be immediate and meaningful. But that's not all - cybersecurity matters here, you'll play a vital role in protecting the company by adhering to the company defined security policies and following documented procedures. Additionally you'll collaborate with and learn from Level 2 and Level 3 Engineers, soaking up knowledge like a digital sponge and sharpening your technical skills every step of the way.

What We Do

What began in Nick Tacony's basement as a post-war, start-up company over 75 years ago has since grown into an internationally recognized global products company with multiple offices, 300+ employees, and, successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, the Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and, marketer of diverse and innovative products in the sewing, home floor care, and, commercial cleaning marketplace. We aren't just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, its mission, and vision.

What You'll Do

• Facilitate requests for technical assistance in relation to hardware and/or software issues by using tech support ticket system to create, follow up on and drive tickets to resolution.
• Maintain and support branch and remote employees' user accounts (rights, permissions, and groups), computers, network equipment, and common applications as needed.
• Manage new employee set up in every necessary communication channel (i.e. Active Directory, Office 365, RingCentral, Epicor and any additional programs)
• Provide onboarding for new employees to include new account setup and introductory training to access company resources and applications
• Troubleshoot, support and maintain warehouse equipment (mobile printers, rf scanners, manifest equipment, etc) at all facilities
• Provide technical support for meetings and events, as needed
• Keep inventory of all equipment, software and license users and securely dispose of all physical IT related equipment
• Provide after hours support in the on call rotation as needed

• At least 1 year of Information Technology experience
• Vocational School Training or Associates/Bachelors degree in IT related major preferred (i.e. Information Systems). CompTIA A+/Network+ industry certifications strongly desired
• Experience with set-up and troubleshooting of end user technologies (i.e. Desktops, Laptops, printers, other peripherals); basic network troubleshooting (connectivity, ping); and Windows 10 Operating System set-up & troubleshooting
• Conceptual knowledge with end-user account maintenance in various systems such as Active Directory, teleconferencing (i.e. Zoom, RingCentral), Office 365, ERP systems (Epicor 10 experience is highly desired, but not required)
• Ability to handle multiple tasks and prioritize effectively