136 IT Support Roles jobs in Hazelwood

**Overview**
GovCIO is currently hiring a Junior Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybridremote position.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 2-5 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must be clearable up to an active Secret clearance
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $48,000.00 - USD $60,866.00 /Yr.
Submit a referral to this job ( _US-MO-St. Louis_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_

**Overview**
GovCIO is currently hiring a Junior Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybridremote position.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 2-5 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must be clearable up to an active Secret clearance
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $61,000.00 /Yr.
Submit a referral to this job ( _US-MO-St. Louis_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_

**Overview**
GovCIO is currently hiring a Junior Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybridremote position.
**Responsibilities**
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
+ Confers with staff, users, and management to establish requirements for new systems or modifications.
+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
**Qualifications**
Bachelor's with 2-5 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must be clearable up to an active Secret clearance
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $61,000.00 /Yr.
Submit a referral to this job ( _US-MO-St. Louis_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_

Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial for providing expert-level technical assistance and ensuring exceptional customer satisfaction. You will be responsible for troubleshooting complex hardware, software, and network issues, guiding users through step-by-step solutions, and escalating unresolved problems to appropriate internal teams. Key responsibilities include managing and prioritizing support tickets, documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes. The ideal candidate will possess a deep understanding of operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting. Experience with IT ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Certifications such as CompTIA A+, Network+, or similar are highly valued. Excellent communication skills, patience, and a customer-centric approach are paramount. This is a remote-first position, requiring strong self-discipline, time management skills, and the ability to work effectively in a virtual team environment. Our client is committed to providing a supportive and collaborative remote workplace. If you are passionate about technology, enjoy solving problems, and thrive in a remote setting, we encourage you to apply. Join us in delivering outstanding technical support and making a difference for our customers.

Our client is seeking a dedicated and highly skilled Senior Technical Support Specialist to join their fully remote customer service team. This role is essential for providing exceptional technical assistance to our clients' user base, ensuring swift resolution of complex technical issues and fostering customer satisfaction. As a remote-first position, you will have the flexibility to work from home while making a significant impact.

Key responsibilities include diagnosing and resolving advanced hardware and software problems reported by customers via phone, email, and chat. You will serve as a point of escalation for junior support staff, providing guidance and mentorship. This role requires deep troubleshooting skills across a variety of operating systems, applications, and network environments. You will be responsible for documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes and tools. Proactive engagement with customers to anticipate potential issues and provide preventative advice is also a key aspect. The Senior Technical Support Specialist will also provide feedback to product development teams based on recurring customer issues and trends.

The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support or a related customer-facing IT role is required. Strong expertise in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is mandatory. Excellent communication, empathy, and problem-solving skills are crucial for effectively interacting with customers and resolving issues. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a strong plus. Join our client and be a vital part of their customer-centric support strategy, delivering unparalleled technical assistance remotely.

Our client is a leading technology firm seeking an experienced Senior Technical Support Specialist to join their fully remote, global support team. This is an exciting opportunity for a highly skilled and motivated individual to provide expert-level assistance to a diverse user base, resolving complex technical issues and contributing to the continuous improvement of our support services. You will be the primary point of contact for escalated technical challenges, leveraging your deep knowledge of software, hardware, and networking to diagnose and resolve problems efficiently. This role requires excellent troubleshooting abilities, exceptional communication skills, and a proactive approach to customer satisfaction. As a senior member of the team, you will also be involved in training junior staff, developing knowledge base articles, and identifying trends to prevent future issues.

Responsibilities:

• Provide advanced technical support for software, hardware, and network-related issues via phone, email, and chat.
• Diagnose and resolve complex user problems, escalating critical issues to appropriate teams when necessary.
• Troubleshoot and repair a wide range of hardware and software configurations.
• Guide users through step-by-step solutions in a clear and concise manner.
• Document all support interactions, resolutions, and follow-ups accurately in the ticketing system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Identify recurring technical issues and propose solutions for system or process improvements.
• Collaborate with engineering and product teams to provide feedback on product performance and usability.
• Contribute to the development and implementation of support policies and procedures.
• Ensure customer satisfaction by providing timely, effective, and empathetic support.
• Participate in on-call rotation as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), common productivity software, and network protocols.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong troubleshooting and problem-solving skills with a meticulous approach.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Customer-centric mindset with a passion for helping others.
• Proven ability to handle high-pressure situations and complex technical challenges.

Join a forward-thinking company that values its employees and offers a truly remote-first work environment. If you excel at solving technical puzzles and are dedicated to providing outstanding customer experiences, apply today.

Our client is seeking a highly experienced and motivated Lead Technical Support Specialist to join their IT department in St. Louis, Missouri, US . This pivotal role involves providing advanced technical assistance, leading a team of support specialists, and contributing to the continuous improvement of IT support services. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of various hardware and software systems, and proven leadership capabilities. You will be responsible for handling escalated technical issues, troubleshooting complex problems, and ensuring timely resolution to minimize downtime for end-users. This includes diagnosing software and hardware malfunctions, guiding users through step-by-step solutions, and documenting all support interactions and resolutions in the ticketing system. As a lead, you will also mentor and train junior support staff, share knowledge, and foster a collaborative team environment. You will play a key role in developing and refining support processes, creating knowledge base articles, and implementing best practices to enhance efficiency and customer satisfaction. This position requires a proactive approach to identifying potential issues and implementing preventive measures. You will work closely with other IT teams, including systems administration and network engineering, to resolve cross-functional issues. Excellent communication skills are essential, both written and verbal, to interact effectively with users of all technical levels and to collaborate with internal teams. This hybrid role allows for a combination of in-office collaboration and remote work flexibility, providing a balanced work environment. Our client values technical expertise, customer focus, and continuous learning. We are looking for a dedicated professional who can lead by example, drive team performance, and ensure a seamless IT support experience for all employees. This is an excellent opportunity for a seasoned IT professional looking to advance their career in a dynamic setting.

Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Lead and mentor a team of technical support specialists.
• Manage and prioritize escalated support tickets.
• Develop and maintain knowledge base articles and support documentation.
• Identify trends in support requests and recommend solutions or process improvements.
• Collaborate with other IT teams to resolve complex technical issues.
• Ensure timely and effective resolution of all support requests.
• Conduct training sessions for end-users and junior support staff.
• Monitor system performance and provide feedback for optimization.
• Adhere to IT policies and security best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5-7 years of experience in technical support or IT helpdesk roles.
• 2+ years of experience in a lead or supervisory capacity.
• Proficiency with operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
• Strong understanding of network protocols and troubleshooting.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.

Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their customer service team. This hybrid role offers a mix of remote work and in-office presence at their facility in St. Louis, Missouri, US , providing essential technical assistance to a diverse user base. You will be responsible for troubleshooting hardware and software issues, guiding users through technical procedures, and ensuring a high level of customer satisfaction. The ideal candidate has a strong understanding of computer systems, excellent problem-solving skills, and a patient, customer-focused demeanor. You will be a key point of contact for users experiencing technical difficulties, providing timely and effective solutions.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide users through step-by-step solutions for technical problems.
• Document all support requests, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams or specialists when necessary.
• Assist with user account management and access permissions.
• Maintain and update technical documentation and knowledge base articles.
• Participate in training sessions to stay current with product updates and new technologies.
• Contribute to improving support processes and customer experience.

Qualifications:

• Proven experience in technical support or a similar IT helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage time effectively and prioritize tasks in a hybrid work environment.
• Experience with remote support tools is a plus.
• CompTIA A+, Network+, or similar certifications are highly desirable.
• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A patient and helpful attitude towards customers.

This position offers the opportunity to grow your technical skills and career within a supportive team environment in St. Louis, Missouri, US , with the flexibility of hybrid work. Our client values dedicated professionals who are committed to providing exceptional technical support.

Our client, a rapidly expanding software solutions provider, is seeking a dedicated and knowledgeable Senior Technical Support Specialist to enhance their customer service operations in St. Louis, Missouri, US . This role involves a hybrid work arrangement, offering a mix of in-office support and remote problem-solving. As a Senior Technical Support Specialist, you will be the primary point of contact for clients experiencing complex technical issues with our client's software products. Your responsibilities will include troubleshooting advanced software and hardware problems, providing in-depth technical guidance, managing support tickets efficiently, and escalating critical issues to engineering teams when necessary. You will play a key role in documenting solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes and customer satisfaction. This position demands exceptional diagnostic skills, a calm demeanor under pressure, and a comprehensive understanding of IT systems, networking, and software applications. You will be expected to build strong relationships with clients, ensuring their technical challenges are resolved promptly and effectively. The ideal candidate will possess strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required, along with a minimum of 5 years of experience in technical support or IT helpdesk roles, with a focus on advanced troubleshooting. If you are passionate about helping customers and possess a deep technical aptitude, we encourage you to apply and join our team in St. Louis, Missouri, US .

Key Responsibilities:

• Provide advanced technical support and troubleshooting for software and hardware issues.
• Respond to customer inquiries via phone, email, and ticketing system.
• Diagnose and resolve complex technical problems efficiently.
• Document solutions, create knowledge base articles, and update FAQs.
• Escalate unresolved issues to appropriate engineering or development teams.
• Train and mentor junior support staff.
• Monitor support ticket queues and ensure timely resolution.
• Identify recurring issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction.
• Stay updated on product features and technical advancements.

Qualifications:

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
• 5+ years of experience in technical support or IT helpdesk.
• Expertise in troubleshooting software, hardware, and network issues.
• Proficiency with ticketing systems and remote support tools.
• Strong understanding of operating systems and common applications.
• Excellent problem-solving and analytical skills.
• Superior communication and customer service skills.