42,888 IT Support Specialists jobs in the United States

• Hybrid (after an initial training period) from our Mandan, ND office
• Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
• Monday-Friday, scheduled to work within 7:30 am - 6:00 pm

• Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
• Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
• Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
• Supports device replacements and rotations
• Installs and troubleshoots NISC approved software on NISC owned devices
• Provides support of NISC's phone & ACD systems
• Assists with support of our SSO (Okta) for various applications
• Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
• Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
• Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
• Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
• Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
• Assists project leads on various projects within the Helpdesk team
• Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
• Additional tasks or duties as required

• Strong verbal and written, interpersonal and communication skills
• Strong customer service skills
• Familiarity with the setup and support of Windows and Mac operating systems and software
• Familiarity with basic support of TCP/IP networks
• Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
• Familiarity with Telephony
• Familiarity with Okta (SSO)
• Familiarity with a ticketing system or working from a queue
• Strong problem-solving skills and attention to detail
• Ability to work independently, as well as in a team environment
• Ability to effectively adapt to change
• Ability to interact in a positive manner with internal and external contacts
• Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
• Commitment to NISC's Statement of Shared Values

• High School Diploma or equivalency required.
• Bachelor's Degree in a related field or equivalent experience preferred.

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

• Set up and configure computer systems, software, and equipment for new hires
• Install, upgrade, and maintain hardware and software across Windows and Mac environments
  Troubleshoot and resolve a wide range of technical issues, from connectivity problems to software glitches
• Provide technical support to local and remote users via phone, chat, screen share, or in-person support
• Log and track all service and repair activities and maintain parts inventory
• Manage user accounts, permissions, and mailbox setups
  Research and recommend new software or hardware solutions to enhance performance and productivity
• Collaborate with service vendors and escalate issues when necessary to ensure continuity of service
• Work help desk tickets through to resolution, meeting established service level agreements (SLAs)
• Proactively identify recurring issues and suggest improvements to reduce future incidents

• Associate degree or 1-3 years of relevant IT support experience
• Clear, professional communication skills - both written and verbal - across a wide range of users
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment
• A customer-focused mindset and the ability to explain technical concepts to non-technical users
• Experience supporting both Windows and Apple platforms
• Familiarity with help desk ticketing systems and remote support tools

• Full medical, dental, and vision benefits with 100% employer-paid options and buy up plans
• Flexible PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Hybrid in-office and work at home (2 days in-office)
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Help Desk Support to join our team in Santa Maria, CA. This is an on-site position based in Santa Maria, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

The Help Desk Support is responsible for providing technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.

Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
• Provide one-on-one end-user problem resolution over the phone or in-person
• Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
• Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
• Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
• Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
• Troubleshoot and assist users with all conference room technologies
• Setup and perform minor troubleshooting on company-issued mobile phones

Education:

• High School Diploma or GED equivalent is required
• Bachelors Degree in Information Technology or a related field is preferred

Experience:

• 3 - 5+ years of direct experience
• Position may be filled with both entry level and experienced candidates

Other:

• Extended or irregular hours may be required
• Must be authorized to work in the United States
• Elevate Aircraft Seating is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
• Tasks may vary slightly based on products produced at a division

• Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed

• Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines

• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives

• Ability to communicate clearly and effectively in English, both verbally and in writing

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Hourly Rate Transparency: $25.00 - $31.00 per hour

Featured Benefits:

• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!

Other Perks:

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture

• Technical Support Specialist
• IT Support Analyst
• Desktop Support Technician

• Position Type: Contract
• Contract Duration: 12 months, 24 days
• Start: 08/07/2025
• End: 08/31/2026
• Pay Rate: $25.00 - $28.00 per hour

• Communicate daily with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.
• Write clear, concise communications tailored for diverse audiences.
• Maintain, organize, and track documentation related to software systems.
• Provide comprehensive support for SACWIS, including guidance on system functionalities and data relationships.
• Advise users on accurate data entry to meet AFCARS, NCANDS, and Title IV-FC federal reporting requirements.
• Manage software security by creating and maintaining user profiles, IDs, and passwords, ensuring appropriate access controls.
• Provide telephone, email, and Microsoft Teams support to address daily production issues.
• Plan and prioritize work activities, troubleshoot software issues, and communicate with technical and non-technical stakeholders.
• Participate in the full software development lifecycle, from business needs analysis to production support.

• Proven experience in help desk or technical support roles.
• Strong understanding of SACWIS or similar case management systems.
• Experience supporting federal reporting requirements such as AFCARS and NCANDS.

• Familiarity with child welfare policies, procedures, and practices.
• Experience in user account management and system security administration.
• Prior involvement in full software development lifecycle projects.

• Strong verbal and written communication skills.
• Troubleshooting and problem-solving abilities.
• Knowledge of SACWIS or similar case management systems.

• Familiarity with federal child welfare reporting requirements.
• Proficiency in Microsoft Teams.
• Ability to document and maintain technical processes.

• Data analysis and research capabilities.
• Ability to tailor communication for diverse audiences.
• Organizational skills for tracking documentation.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

*Description*

Daily Job Requirements

* Serve as first contact with customers who need technical assistance via Phone or E-Mail

* Provide Customer Assistance

* Response to Customer Issues via Phone, E-Mail, in person, and computer chat

* Follow-up with customers to ensure issues are resolved

* Provide needed information on IT Products or Services

* Document customer interactions

* Keep record of Problems and their resolution through Lockton Source of Record (SysAid)

* Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue

* Provide quick resolutions and excellent customer service

* Perform Troubleshooting using different diagnostic Techniques

* Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues

* Run Diagnostics to resolve customer reported issues

* Install, make changes, and repair computer hardware and software

* Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution

* Provide feedback on processes and make recommendations on areas to improve

* Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting

* Improve system performance by identifying problems and recommending changes

* Update job knowledge by participating in educational opportunities and maintaining personal networks

*Skills*

Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory

*Top Skills Details*

Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot

*Additional Skills & Qualifications*

Be Available to work scheduled hours

o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office.

o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift

o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements.

o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed.

o The current Hybrid work schedule is three days a week in the off and two days a week remote.

*Experience Level*

Intermediate Level
*Pay and Benefits*
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Kansas City,MO.
*Application Deadline*
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

MacMore was created out of the passion to create a space and place for individuals to build out their careers while providing mission-critical success to federal government programs. It's our passion for people that allows us to deliver the best and the brightest and to tackle the most pressing challenges and opportunities. We believe that empowered people, empower people and that's what we are all about. MacMore is headquartered in Mobile, Alabama and we are thrilled to be filling positions in our hometown.

MacMore is looking to fill a Help Desk Support position for an opportunity at the U.S. Army Corps of Engineers.

As a Help Desk Support Specialist, you will be at the forefront of this essential system, ensuring seamless communication, real-time tracking, and accurate reporting across operations worldwide. Your work will directly support emergency response missions by providing technical assistance, maintaining system integrity, and enabling decision-makers to access critical information when it matters most.
This is more than a help desk role-it's an opportunity to contribute to national emergency readiness and response efforts, while working with a dedicated team in a dynamic, high-impact environment.

What You'll Be Doing:
As a Help Desk Support team member, you will play a critical role in supporting the client's mission providing responsive, reliable, and well-documented technical assistance. Your responsibilities will include:

• Responding promptly to client calls, emails, and tickets during normal operations, and prioritizing responses during high-volume or emergency periods.
• Logging all client interactions in the designated Helpdesk project log to ensure accurate tracking and reporting.
• Escalating unresolved or complex issues to the Project Manager (PM) or Deputy PM for prioritization and further action.
• Supporting emergency operations by providing extended helpdesk services, including during unscheduled holidays, administrative closings, and declared emergencies.
• Being available for 24/7 support during emergency response events.
• Collaborating with government personnel and adhering to established protocols for issue resolution, documentation, and service delivery.
• Manages related training on a daily basis and during emergency/disaster response to ensure operations continuity.

• At least 5 years minimum professional experience providing technical support in a IT environment with a Bachelors degree or a minimum of 7 years' experience with an Associate's degree.
• Must have at least one of the following:
  • IAT-I or one of the following: CompTIA A+, CompTIA Network+, ISC2 Systems Security Certified Practitioner (SSCP), or Cisco Certified Network Associate (CCNA) Security or equivalent.
• Familiarity with Microsoft cloud services such as Teams, SharePoint Online, Power Platform, and Dynamics 365 preferred.
• Proven ability to manage and resolve customer support inquiries via phone, email, and ticketing systems.
• Skilled in remotely troubleshooting hardware, software, and network-related issues.
• Experience escalating unresolved technical problems to the appropriate internal teams for resolution.
• Capable of maintaining clear and accurate documentation of technical issues, resolutions, and support workflows.
• Strong customer service orientation with excellent communication skills, professionalism, and composure under pressure.
• Flexible and dependable in supporting emergency operations, including extended hours, weekends, holidays, and 24/7 availability when needed.
• Willingness to deploy on-site for emergency missions, subject to approval by the Contractor PM.
• Familiar with help desk ticketing platforms (e.g. ServiceNow) and remote support tools.
• Adept at following established procedures for issue tracking, escalation, and prioritization.

We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our client's team in Cedar Rapids, Iowa. This role involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now.

Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.
• Assist in maintaining system functionality by testing and verifying computer components.
• Collaborate with team members to ensure consistent support and knowledge sharing.
• Provide desktop support by addressing hardware and software concerns.
• Communicate effectively with users to understand and resolve their challenges.

Requirements:

• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and basic commands.
• Experience with Microsoft Office products, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities.
• Basic knowledge of Windows functions, such as file explorer and navigation.
• Excellent verbal and written communication skills.
• Ability to handle service desk tickets and document resolutions effectively.