70,572 IT Support Specialists jobs in the United States
Technical Support Help Desk
Posted 1 day ago
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Job Description
Position: Helpdesk Support
Location: New York (5 days onsite)
Yrs of Exp: 1-4yrs
Must have: Mac OS, JAMF
Responsibilities
Provide first-level support to users experiencing issues with software, hardware, network connectivity, and IT systems, with a particular focus on the Microsoft Office environment (including Office 365). Troubleshoot and resolve incidents via phone, email, or in-person, logging all actions in the helpdesk ticketing system
Diagnose technical problems, resolve incidents, and escalate issues when necessary. Perform root cause analysis and apply solutions to prevent future occurrences
Handle user access requests, password resets, and permissions within various IT systems, following security protocols to ensure data integrity
Assist with the installation, configuration, and maintenance of computers, software applications (including Zoom and Slack for collaboration), printers, and other peripherals. Coordinate hardware replacement or repair as needed
Maintain detailed records of support requests, actions taken, and final outcomes. Update and maintain user guides, FAQs, and knowledge base documentation for common technical issues
Identify and address potential technical issues before they impact users, perform routine maintenance on IT systems, and monitor IT infrastructure health
Foster positive relationships with end-users, maintain a friendly and professional demeanor, and strive to provide the highest level of service satisfaction
Work with other IT support teams and departments to resolve complex technical issues and provide feedback on potential areas of improvement in systems or processes
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
1-3 years of experience in a helpdesk or technical support role. Experience supporting the Microsoft Office environment (including Office 365), Zoom, and Slack is highly preferred
Familiarity with Microsoft Windows environments, Office 365, Zoom, Slack, basic networking concepts, and common IT support tools. Knowledge of ticketing systems (e.g., ServiceNow, JIRA) is advantageous
Strong communication skills, customer service orientation, patience, and ability to work under pressure. Strong analytical and problem-solving abilities
Flexibility to work in shifts or be on-call for emergency support, as needed
Technical Support (Help Desk)
Posted 1 day ago
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Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
Work Schedule
- Hybrid (after an initial training period) from our Mandan, ND office
- Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
- Monday-Friday, scheduled to work within 7:30 am - 6:00 pm
- Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
- Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
- Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
- Supports device replacements and rotations
- Installs and troubleshoots NISC approved software on NISC owned devices
- Provides support of NISC's phone & ACD systems
- Assists with support of our SSO (Okta) for various applications
- Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
- Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
- Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
- Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
- Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
- Assists project leads on various projects within the Helpdesk team
- Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
- Additional tasks or duties as required
- Strong verbal and written, interpersonal and communication skills
- Strong customer service skills
- Familiarity with the setup and support of Windows and Mac operating systems and software
- Familiarity with basic support of TCP/IP networks
- Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
- Familiarity with Telephony
- Familiarity with Okta (SSO)
- Familiarity with a ticketing system or working from a queue
- Strong problem-solving skills and attention to detail
- Ability to work independently, as well as in a team environment
- Ability to effectively adapt to change
- Ability to interact in a positive manner with internal and external contacts
- Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
- Commitment to NISC's Statement of Shared Values
- High School Diploma or equivalency required.
- Bachelor's Degree in a related field or equivalent experience preferred.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Intern - Technical Support (Help Desk)
Posted 1 day ago
Job Viewed
Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy and communications providers across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
**Current applications submitted will be under consideration for ONSITE in Cedar Rapids, IA <20 hours per week January-April 2026 transitioning to full time hours in May 2026-August 2026**
Essential Functions
- Troubleshoot and resolve Windows desktop operating system issues, including:
- Join PCs to Windows domains.
- Install and troubleshoot NISC software on customer PCs.
- Virus and/or spyware removal.
- Utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items.
- Create and test printers on Windows and Linux servers.
- Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
- Monitor Windows and Linux servers via Xymon monitoring tools.
- Log and develop action plans for support issues identified by Xymon.
- Strong customer orientation.
- Related coursework and general understanding of Windows desktop operating systems.
- Related coursework and general understanding of Linux and Windows servers and operating systems.
- Related coursework and general understanding of TCP/IP networks
- Strong problem-solving skills and attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
- Commitment to NISC's Statement of Shared Values.
- High School diploma or equivalency required
- Pursuing an Associate or Bachelor's Degree in information technology or a related field
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Help Desk Support
Posted 19 days ago
Job Viewed
Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
Help Desk Support
Posted today
Job Viewed
Job Description
*Skills*
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Active directory, Phone support, Windows 10, Windows, Office 365, Ticketing system
*Top Skills Details*
Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Active directory,Phone support
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Wichita,KS.
*Application Deadline*
This position is anticipated to close on Sep 23, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Support
Posted 1 day ago
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Job Description
Seeking Help Desk Technician for the Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m.
The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm's ticketing system. Candidates should have experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word), and iManage (strongly preferred).
Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Periodic travel to other Firm offices is required, along with additional travel for office buildouts and expansions. The position also requires flexibility to provide occasional shift coverage or extended hours when needed. A law firm or professional services background is preferred. An associate's or bachelor's degree in information systems or a related field, or equivalent work experience, is also preferred.
We offer a competitive salary and comprehensive benefits. Salary is commensurate with experience. The salary range for this position is $75,000 to $95,000.
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Confidentials
Date Posted:
9/10/2025
Location:
Hillside School District
Applications will be accepted for the position of Computer Help Desk Support. The Computer Help Desk Support will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link: to complete the application.
Qualifications:
-High School Diploma required
-College degree, school certification preferred
-Knowledge of computer systems, including hardware, software and networking required
-Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary
-CompTIA A+ certification required
-CompTIA Network+ certification required (equivalent CCNA, MCP, etc)
Responsibilities:
-Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy
-Minimum of five years experience with on-premise and remote help desk support experience
-Minimum of three years experience with Windows Active Directory
-Minimum of three years computer networking experience
-Minimum of five years Windows 10/11 experience
-Assists in maintaining accurate records for inventory and repair/maintenance work
-Works with vendors in the repair and maintenance of equipment
-Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users
-Ability to work on multiple projects and meet deadlines
-Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
-Provides training to end users on all hardware/software systems and related technology equipment
-Ability to work independently with minimal supervision and prioritize tasks
Position Type:
Full-time
Salary Range:
$67,000 - $80,000 annually
Benefits:
Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program
**All applications must be submitted on Applitrack for consideration.
Equal Opportunity/Affirmative Action Employer
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Help Desk Support
Posted 1 day ago
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Job Description
Atlanta GA Remote
Long-Term
The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Skills:
A+,Active Directory,Help desk IT
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available
Salary: $60k (Including QPLC)
Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Responsibilities :
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Tools/skills needed :
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location
Nice to have Skills:
• 2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years' experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
*Description*
We are accepting applications for a Help Desk Support Representative for the Rollout team. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Provide troubleshooting support to field techs via phone system calls, and emails.
Implement, change, and create processes for different project needs when they arise.
Configure and program hardware remotely.
Ability to execute and or create programs and scripts.
Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
Assist with any other technical needs that we can meet for the teams as they arise.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Adhere to all required project safety requirements.
*Skills*
Help desk support, Troubleshooting, Customer service, network troubleshooting, service desk, Help desk, Windows 10, Active directory, Technical support, Desktop, Phone support
*Top Skills Details*
Help desk support,Troubleshooting,Customer service,network troubleshooting,service desk
*Additional Skills & Qualifications*
High school Diploma or equivalent required.
1 year of voice, data, security, or electrical field experience.
Shifts include Day Shift: M-F 7 am - 7 pm
Night Shift: Sunday - Thursday 7 pm - 7 am
Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Knowledge of Analog / IP, Switch, Wireless, and CCTV.
Must type at least 40 WPM.
Experience with Network switch programming.
IP camera programming experience.
CCNA Certification is preferred but not required.
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Lowell,AR.
*Application Deadline*
This position is anticipated to close on Oct 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.