245 IT Support Specialists jobs in Raleigh

Introduction

At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry for solutions you can be proud of. Above all, we are looking for applicants who will thrive in an open, vibrant, flexible, fun-spirited, collaborative environment and desire creative freedom and an opportunity to work on a high performing team!

We are a talented and dedicated team committed to supporting our customers across the globe. The team resolves high visibility issues impacting IBM client business and play a key role in enhancing client experience.

Your role and responsibilities

As a Technical Support Specialist at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide.

Job Duties:

• Specialize in performing and enabling technical support of IBM Lab software and solutions.

• Provide technical support assistance to customers using problem determination and problem source identification skills.

• Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicate action plans to the customer or IBM representative, as appropriate.

• Recommend and implement new or improvements to existing technical support tools, procedures, and processes.

• Provide training for and mentor others on the team.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

Required technical and professional expertise

Minimum Requirements:

• 3+ years of experience in a technical customer support environment

• 3+ years debugging/troubleshooting and implementing solutions to complex technical issues

• 3+ years working with VTAM/SNA and/or TCPIP protocols

• Have an in-depth understanding of network technologies

• Must be highly motivated, eager to learn and have a passion for supporting great products

• Possess strong verbal and written communication skills

Preferred technical and professional experience

Preferred Requirements

Knowledge of or experience using the MVS / z/OS mainframe operating system concepts

Working knowledge of PLX, PLAS, REXX, and Assembler programming skills

Working knowledge of packet trace or wireshark

Ability to analyze system output from system ABENDs (logs, dumps)

Able to diagnose problems ranging from code defects, configuration issues, or performance

Knowledge of customer relationship management tools such as CSP and/or Salesforce

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**The Team**
We are seeking a Technical Support II to join American Tower's U.S. Tower division's Managed Networks Venue Performance and Operations team. The team is responsible for the overall performance management of wireless connectivity solutions, standards of care, and repair and maintenance. As a Technical Support II, you will troubleshoot network alarms, diagnose root causes, repair and maintain network elements, maintain key performance indicators ("KPIs") within contractual service level agreements ("SLAs"), ensure network availability, provide event support at premier venues, provide customer support, and manage relationships with vendors, customers, and real estate owners.
**What You Need to Succeed**
+ Bachelor's degree in electrical engineering, computer science, or equivalent work experience required.
+ Minimum of 4 years technical support experience, 2 of which must have included working directly with DAS, Wi-Fi, and IP networks as the primary job responsibility, required.
+ Basic knowledge of RF performance, Internet Protocol, and network topology required.
+ Commissioning or installation experience in a related field preferred.
+ Strong analytical problem solving and critical thinking skills, with a proven capability to work both independently and with others to solve problems.
+ Proficiency in vendor management.
+ Customer-centric attitude, with strong written and oral communications skills.
+ Ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
**What You Can Offer Us**
+ Achieve network reliability metrics and KPIs outlined in SLAs, including mean time to repair, alarm recovery, and system availability.
+ Identify and conduct root cause analyses of chronic issues with support from senior team members.
+ Act as an owner for break/fix resolutions and manage troubleshooting activities with field fix agents including emergency restoration services vendors.
+ Triage, troubleshoot, and resolve in a timely manner network issues (e.g., distributed antenna systems ("DAS"), iCN/DRAN, Wi-Fi, private networks, etc.) including electrical power systems, fiber plants, networking equipment, etc.
+ Provide complete, accurate, and detailed log of troubleshooting activities in the ticketing system on a real time basis and during handovers to other team members including support vendors.
+ Identify bottlenecks and escalate outage events and/or unresolved impairments that exceed prescribed timeframes.
+ Provide end-to-end support for all issues within defined areas of responsibility.
+ Integrate new assets and/or network elements into the element management system.
+ Maintain system integrity between installed hardware, OEM software configuration, and compatibility with network element management system.
+ Provide high quality service to all customers including carriers, venue owners, and internal team members.
+ Collaborate with internal teams to coordinate outage responses and disaster recovery efforts.
+ The role will be performed between the hours of either 8:00 a.m.-5:00 p.m. or 11:00 a.m.-8:00 p.m. ET, with some night and weekend requirements. Schedules are subject to change at the discretion of management and/or due to business needs.
+ Other duties and projects as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
**Requisition ID** : 1861

**Introduction**
At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry for solutions you can be proud of. Above all, we are looking for applicants who will thrive in an open, vibrant, flexible, fun-spirited, collaborative environment and desire creative freedom and an opportunity to work on a high performing team!
We are a talented and dedicated team committed to supporting our customers across the globe. The team resolves high visibility issues impacting IBM client business and play a key role in enhancing client experience.
**Your role and responsibilities**
As a Technical Support Specialist at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide.
Job Duties:
* Specialize in performing and enabling technical support of IBM Lab software and solutions.
* Provide technical support assistance to customers using problem determination and problem source identification skills.
* Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicate action plans to the customer or IBM representative, as appropriate.
* Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
* Provide training for and mentor others on the team.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
**Required technical and professional expertise**
Minimum Requirements:
* 3+ years of experience in a technical customer support environment
* 3+ years debugging/troubleshooting and implementing solutions to complex technical issues
* 3+ years working with VTAM/SNA and/or TCPIP protocols
* Have an in-depth understanding of network technologies
* Must be highly motivated, eager to learn and have a passion for supporting great products
* Possess strong verbal and written communication skills
**Preferred technical and professional experience**
Preferred Requirements
Knowledge of or experience using the MVS / z/OS mainframe operating system concepts
Working knowledge of PLX, PLAS, REXX, and Assembler programming skills
Working knowledge of packet trace or wireshark
Ability to analyze system output from system ABENDs (logs, dumps)
Able to diagnose problems ranging from code defects, configuration issues, or performance
Knowledge of customer relationship management tools such as CSP and/or Salesforce
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is looking for an experienced and proactive Technical Support Lead to manage their customer service and helpdesk operations. This role is based in Durham, North Carolina, US , and operates on a hybrid schedule, offering a blend of in-office collaboration and remote flexibility. You will be responsible for leading a team of support specialists, ensuring the timely and effective resolution of customer technical issues. Your duties will include developing and implementing support procedures, monitoring ticket queues, providing Tier 3 support for complex problems, and training new team members. A critical aspect of this role is maintaining high levels of customer satisfaction by ensuring prompt, accurate, and empathetic responses to all inquiries. You will analyze support data to identify trends, areas for improvement, and opportunities to enhance the customer experience. This includes contributing to knowledge base articles and FAQs to empower users and reduce common issues. The ideal candidate will possess excellent troubleshooting skills, a deep understanding of IT systems and software, and strong leadership capabilities. You must be able to motivate and guide a team, manage workload effectively, and communicate technical information clearly to both technical and non-technical audiences. We require a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is essential. Certifications such as CompTIA A+, Network+, or ITIL are highly desirable. Strong problem-solving abilities and a customer-centric approach are paramount. This is an excellent opportunity to advance your career in technical support, contributing to seamless customer experiences within a supportive hybrid work environment.

Our client, a rapidly growing technology company, is looking for an experienced and motivated Technical Support Lead to manage their customer support operations in a fully remote environment. This role is critical in ensuring exceptional customer service and timely resolution of technical issues for our diverse user base. You will lead a team of technical support specialists, providing guidance, training, and performance management. Responsibilities include overseeing the support ticket queue, ensuring adherence to service level agreements (SLAs), and identifying trends in customer issues to drive product improvements. You will also be involved in developing and maintaining support documentation, knowledge bases, and troubleshooting guides. Escalation management and effective communication with engineering and product teams will be key. The ideal candidate will have a strong technical aptitude, excellent problem-solving abilities, and a deep understanding of customer service best practices. Proven experience in leading a technical support team, preferably in a remote setting, is required. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is necessary. Proficiency with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is essential. Strong communication, leadership, and interpersonal skills are paramount for success in this remote-first role. You will foster a collaborative and customer-centric support culture from anywhere.

Role Value Proposition:

The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.

We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization.

Key Responsibilities:

Team Leadership:

• Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle.

• Provide guidance, mentorship, and technical expertise to team members.

• Foster a collaborative and high-performance team culture.

• Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks.

Operational Oversight:

• Ensure strict adherence to daily and monthly deliverable SLAs.

• Oversee all operational activities and communicate completion as required through the designated channels.

• Review work objects for data hygiene and state accuracy.

• Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform.

• Collaborate with cross-functional teams to resolve technical challenges.

• Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted.

Solution Design and Development:

• Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform.

• Customize and configure Apptio modules to meet specific business requirements.

• Conduct thorough testing and validation of developed solutions.

• Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.

• Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting.

Optimization and Improvement:

• Continuously assess and optimize existing solutions within the Apptio platform.

• Identify opportunities for process improvements and automation.

• Implement best practices to enhance the efficiency and effectiveness of Apptio solutions.

• Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events.

Essential Business Experience and Technical Skills:

Required:

• 5+ years of relevant experience.

• Experience modeling financial data within the Apptio platform.

• Strong quantitative and analytical skills for financial modeling and analysis.

• Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting.

• Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.

• Ability to work efficiently and effectively across all levels of the organization.

• High degree of organization and ability to manage multiple, competing priorities simultaneously.

• Experience leading others in design, development, and implementation activities.

• Excellent communication and presentation skills to executive personas.

Preferred:

• Bachelor's degree in business finance, Information Technology, or a related field.

• Experience with Apptio Software as a Service platform.

• Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI.

• Experience in an Apptio consulting environment.

• Experience with Cloudability or Flexera.

• Knowledge and application of relational database concepts.

• Previous experience working with scripting, report building, etc.

• SAFe/Agile Exposure.

• Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support.

• Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services.

• Broad experience in the financial services industry.

• Relevant certifications.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

We are seeking a detail-oriented and customer-obsessed Print Support Specialist to join our team supporting a Fortune 100 company. This role is crucial in ensuring the seamless operation of our print services, providing technical expertise, troubleshooting, and service coordination to both internal teams and external clients.
As a Print Support Specialist, you will be responsible for managing print-related issues, maintaining equipment, and providing timely support to ensure high-quality output and minimal downtime. You will collaborate closely with IT, operations, and vendor partners to deliver efficient and reliable print solutions as part of a global team.
**Job Title:** Field Representative II - First Responder Print
In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.
**Roles and Responsibilities:**
+ Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.
+ Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.
+ Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.
+ Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.
+ Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.
+ Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.
**Qualifications Must Have:**
+ High School Diploma (or equivalent) with a passion for technical support and customer service excellence.
+ Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.
+ Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.
**Qualifications Nice to Have:**
+ Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.
+ Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.
If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Role Value Proposition:
The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.
We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization.
Key Responsibilities:
Team Leadership:
* Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle.
* Provide guidance, mentorship, and technical expertise to team members.
* Foster a collaborative and high-performance team culture.
* Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks.
Operational Oversight:
* Ensure strict adherence to daily and monthly deliverable SLAs.
* Oversee all operational activities and communicate completion as required through the designated channels.
* Review work objects for data hygiene and state accuracy.
* Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform.
* Collaborate with cross-functional teams to resolve technical challenges.
* Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted.
Solution Design and Development:
* Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform.
* Customize and configure Apptio modules to meet specific business requirements.
* Conduct thorough testing and validation of developed solutions.
* Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.
* Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting.
Optimization and Improvement:
* Continuously assess and optimize existing solutions within the Apptio platform.
* Identify opportunities for process improvements and automation.
* Implement best practices to enhance the efficiency and effectiveness of Apptio solutions.
* Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events.
Essential Business Experience and Technical Skills:
Required:
* 5+ years of relevant experience.
* Experience modeling financial data within the Apptio platform.
* Strong quantitative and analytical skills for financial modeling and analysis.
* Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting.
* Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.
* Ability to work efficiently and effectively across all levels of the organization.
* High degree of organization and ability to manage multiple, competing priorities simultaneously.
* Experience leading others in design, development, and implementation activities.
* Excellent communication and presentation skills to executive personas.
Preferred:
* Bachelor's degree in business finance, Information Technology, or a related field.
* Experience with Apptio Software as a Service platform.
* Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI.
* Experience in an Apptio consulting environment.
* Experience with Cloudability or Flexera.
* Knowledge and application of relational database concepts.
* Previous experience working with scripting, report building, etc.
* SAFe/Agile Exposure.
* Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support.
* Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services.
* Broad experience in the financial services industry.
* Relevant certifications.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

**About the Job**
The Red Hat Customer Experience and Engagement (CEE) team is seeking an Associate Manager for Technical Support to join our North America team. In this role, you will lead a team of skilled technical professionals dedicated to delivering exceptional service to our enterprise customers. You will collaborate with global peers to drive initiatives and support the continuous development of your team members. The ideal candidate will have experience with teams in a fast-paced, technology-driven environment, along with a strong passion for enhancing the customer experience.
**What You Will Do**
+ Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL)
+ Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers
+ Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team
+ Promote and guide continuous professional and personal development of team members
+ Utilize data to monitor and assess operations, quality, & team health
+ Improve knowledge management, customer-centric support, and issue problem solving
+ Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests
+ Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers
+ Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
+ Provides feedback to both employees and management; direct the day to day work of the team; prioritize projects, requests, and general tasks so team members have a clear direction on where the team is going and what needs to be done first
+ Maintain high level knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
+ Conduct professional development activities, as directed or indicated, in a mentor capacity for team members. This includes activities such as coaching, assessing performance, delivering feedback, career planning and training plans
+ Act as an adviser to associates to meet schedules and resolve technical problems
+ Coordinate improvement programs for global support processes and procedures
**What You Will Bring**
+ 3+ years of previous commercial experience in a customer service or technical support environment, in a technology-oriented company or department
+ Prior experience as a Team Lead managing a team with customer focus and service orientation
+ Proven ability to learn and apply new skills and processes quickly, and coach and teach others
+ Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
+ Knowledge of support systems and tools
+ Appreciation and passion for open source software
+ Ability to identify potential, develop people, and motivate and build a team
+ Solid troubleshooting skills and a passion for problem solving and investigation
+ Ability to handle multiple tasks at once, prioritize, and work under pressure
+ Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions
+ Solid leadership and coaching skills
+ Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates
+ Proven capability to thrive in high-pressure environments and effectively manage stressful situations
+ Strong written and verbal English communication skills
#LI-HM1
The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.
**Pay Transparency**
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Benefits**
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
**Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**