448 IT Support Specialists jobs in Westland

Job Description

Description:

WHO WE ARE

Are you ready to elevate your career in the restaurant industry? Thunderdome Restaurant Group currently has nine growing concepts: Bakersfield, The Eagle, Krueger’s Tavern, SoHi, Maplewood, Pepp & Dolores, The Davidson, City Bird and Currito. We're looking for individuals who are passionate about excellence and driven by continuous learning. We value loyalty, curiosity, and a relentless pursuit of excellence. All decisions are made based on the CORE VALUES of the company’s mission within their environments:

• Make a Memory
• Add Value
• Be Transparent
• Persevere
• Throw the Party

OUR OPPORTUNITY

Support team members are responsible for the overall guest experience according to Thunderdome's quality and service standards. Support team members function in different roles including, bar backs, hosts, food runners and server assistants. We are looking for someone who is passionate and driven to grow alongside the growth of our restaurant group. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 50 pounds. This position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

HOW YOU WILL CONTRIBUTE

• Knowledgeable about our food and beverage offerings
• Maintains a clean and professional appearance
• Maintains a safe and clean environment for guests and team
• Greets our guests, answers phones and makes reservations
• Assists with carry out operations
• Supports service team with clearing, cleaning and resetting of tables
• Supports bar team with bar prep, stocking the bar and cleaning glassware
• Handles guests' requests and complaints professionally and ensures guest satisfaction
• Maintains a positive and cooperative team environment

WHAT WE PROVIDE

• Medical, vision, dental and life insurance eligibility within 90 days of employment for full time team members
• 401K eligibility for full time team members after the completion of 1 year of continuous service
• Opportunity to grow, be challenged and pushed professionally

Job Description

Description:

Ann Arbor’s most spirited restaurant and dining institution since 2007; catering to a fusion of clientele including University of Michigan students and professors, locals and visitors looking to enjoy one of the town’s most beloved restaurants and memorable dining experiences.

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while having awareness of the restaurant as a whole. Trust and teamwork are essential characteristics for this position.

What You’ll Do:

• Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
• Possess awareness and understanding of our menu in its entirety. Ensure timely delivery of food orders and knowledgeably present dishes.
• Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
• Dedicated to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
• Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
• Oversee ticket times to ensure guests are receiving food quickly, and proper presentation according to our standards. Coordinate the pace in the kitchen to ensure a smooth and efficient service.
• Proficiency with our KDS system.
• Effectively communicate with hosts and management.
• Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

What We’re Looking For:

• Preferred experience in providing excellent customer service in a fast-paced environment
• Must be a great team player to serve the team mission and each guest fully
• Emotionally intelligent
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation
• Able to stay calm in a fast-paced environment
• Attention to detail in everything we do
• Unwilling to compromise on our standards or accept short cuts
• Consistent in performance and reliability
• Able to work in sync with the flow of the restaurant
• Must have weekend availability
• Must have morning availability

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.

• Provide first-level technical support to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot user accounts, permissions, and access issues.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate and detailed records of support requests and resolutions in the ticketing system.
• Create and update IT support documentation, FAQs, and user guides.
• Assist with user onboarding and offboarding processes.
• Participate in IT projects and initiatives as required.
• Stay up-to-date with the latest technology trends and support best practices.

• Lead and mentor a team of technical support specialists, fostering a customer-centric environment.
• Manage daily support operations, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support processes, procedures, and service level agreements (SLAs).
• Serve as a point of escalation for complex technical problems, providing advanced troubleshooting and resolution.
• Monitor support queues and key performance indicators (KPIs) to ensure service quality and efficiency.
• Train new support staff and conduct ongoing training for the team on products, tools, and troubleshooting techniques.
• Analyze support tickets and customer feedback to identify recurring issues and trends, providing insights for product development and process improvements.
• Maintain and update the knowledge base with accurate and comprehensive support documentation.
• Collaborate with other departments, such as engineering and product management, to address customer needs and advocate for product enhancements.
• Ensure customer satisfaction through effective communication and problem-solving.
• Contribute to the development of support tools and technologies.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5+ years of experience in technical support or a customer service role within the IT industry.
• 2+ years of experience in a leadership or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to troubleshoot and diagnose complex technical issues.
• Excellent communication, interpersonal, and customer service skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to manage and motivate a team effectively.
• Strong analytical and problem-solving abilities.
• Experience in creating and delivering training materials.

Job Description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities

• Ability to handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
• Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
• Prioritize tickets created
• Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
• Demonstrate the correct level of urgency while resolving client incidents
• Resolution of incidents/requests related to, but not limited to the following:
• Mail Application/Office 365 issues
• Client/Server Connectivity issues (per SOP)
• Time Sensitive and VIP Workstation incidents
• File Restores
• Remote Access incidents (Citrix and Terminal Services)
• Password Resets
• Networked Printer Issues

Basic Qualifications

• Bachelor’s Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• 2-4+ years desktop support experience
• Knowledge of mobile device configurations and troubleshooting
• Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
• Experience troubleshooting workstation hardware issues
• Knowledge and experience with Active Directory
• Ability to articulate technical information and convey to non-technical people
• Passionate about delivering excellent customer service
• Must be able to work effectively in a team environment as well as alone
• Excellent written and oral communication skills

Other Preferred Technical Knowledge

• In depth knowledge of Windows OS (7, 8.1, 10, etc.)
• Experience with Windows Server
• Experience with monitoring and remote management tools
• Experience with Apple OS
• Experience with VMWare

Preferred Certification

• CompTIA Net +
• Microsoft: MCP/MCITP/MCSA

Powered by JazzHR

quBWdazRmZ

Job Description

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.

We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.

Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.

We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you!

THE IDEAL CANDIDATE WILL:

• Identify actions necessary to achieve task completion and to obtain results, meet schedules, deadlines, and performance goals.
• Prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
• Initiate and sustain momentum without external stimulation
• Establish a process for activities that lead to the implementation of systems, procedures or outcomes.

THE IT TECHNICAL SUPPORT SPECIALIST WILL:

• Create and manage new user accounts in Office 365 and third-party platforms.
• Build, configure, and deploy new desktop and laptop PCs for employees.
• Troubleshoot PC hardware and software issues, escalating to senior IT staff when necessary.
• Provide first-line support for internally developed software applications.
• Install, configure, and troubleshoot printers, scanners, and other office equipment.
• Perform routine system checks and updates on user machines.
• Monitor and maintain inventory of IT equipment, accessories, and licenses.

REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–2 years of experience in IT support, helpdesk, or technical services.
• Experience with Microsoft Office products (Outlook, Excel, Word, Teams, OneDrive).
• Knowledge of Windows 10/11 operating systems.
• Familiarity with PC building, hardware replacement, and troubleshooting.
• Obtain and Maintain a Valid Driver License

Description

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing

The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.

You’ll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.

During a Typical Day, You’ll

• Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).

• Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.

• Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.

• Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs).

• Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.

• Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.

• Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.

• Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.

• Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.

What You Bring to the Role

• A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.

• 3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.

• Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.

• Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).

• Experience working in a remote or distributed work environment is a plus.

• Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.

• Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.

• High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.

• Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.

• Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.

• Demonstrated ability to work both independently and collaboratively within cross-functional teams.

• A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.

What You Can Expect

• Starting hourly pay rate of $21.00 per hour (based on experience and other factors)

• Health/Dental/Vision/Life Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• 401(k) with company match

• Vacation/Sick Time and Paid Holidays

• Tuition Reimbursement

• Employee Assistance Program

• Employee Discount Program

• Training and Development Programs (Percepta College)

• Award-Winning Employee Rewards Program (Perci Perks)

A Bit More About Your Role

This is a full-time position (40 hours per week) with a hybrid work schedule. You’ll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role.

About Percepta

Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

• Leave it better – We take ownership and leave every process, person, and place better than we found it.

• Win together – We succeed as one—celebrating, supporting, and showing up for each other.

• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Hybrid

Primary Location: US-MI-Dearborn

Req ID: 046T7