336 IT Support Specialists jobs in Westland
Help Desk Support Spec I
Posted 18 days ago
Job Viewed
Job Description
A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 2 years of experience with Desktop and Network support
- Ability to problem solve and accurately provide a solution as the first line of technical support
- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
- High School Diploma
- Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Help Desk Support - Treasury Management CSR
Posted 6 days ago
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Job Description
Why you should apply to be a Help Desk Support - Treasury Management CSR:
- $20.18 per hour
- Monday through Friday 930a-630p, 9am-6pm or 10am-7pm
- Cutting-edge technology and tools to support your work
- Collaborative and supportive team environment
What's a typical day as a **Help Desk Support - Treasury Management CSR** ? You'll be:
- Responding to telephone, email, and fax inquiries from corporate customers, account officers, and other internal departments
- Independently resolving customer issues quickly and creatively while focusing on quality
- Handling multiple customer requests simultaneously, prioritizing tasks to ensure prompt and accurate resolution
- Collaborating with other team members to ensure a seamless customer experience
- Providing basic customer product training and responding to "how to" questions
- Recognizing and responding to red flags that can be related to fraud or high-risk situations
- Contributing to the revenue stream generated by cross-selling and up-selling opportunities
This job might be an outstanding fit if you:
- Have excellent high-level written and verbal communication skills
- Have Help Desk Experience in 2025
- Have 4 years of customer service experience
- Have 3 years of retail, financial sales, or call/contact center experience
- Have experience with Microsoft Outlook applications, systems data entry, and internet search
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Help Desk Support - Treasury Management CSR today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Technical Support
Posted 10 days ago
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Job Description
Technical Support 3
Location: Detroit, MI (Onsite 5 days/week)
Duration: 1 Year (Likely extensions)
Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of customer service experience is required.
General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
- Communicate effectively, both orally and in writing, with users, unit staff and Managers
- Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
Education/Experience Requirements.
Education -
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
Experience -
No specific type or amount is required.
Two years of professional experience equivalent to an Information Technology Infrastructure or
Alternate Education and Experience -
Possession of an associate's degree with 16 semester (24 term) credits in computer science,
information assurance, data processing, computer information, data communications, networking,
systems analysis, computer programming, IT project management, or mathematics and two years of
experience as an application programmer, computer operator, or information technology technician; or
two years (4,160 hours) of experience as an Information Technology Student Assistant may be
substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as
an application programmer, computer operator, information technology technician, or four years (8,320
hours) of experience as an Information Technology Student Assistant may be substituted for the
education requirement
Helpdesk/Technical Support
Posted today
Job Viewed
Job Description
Helpdesk/Technical Support | Southfield, Michigan, United States
Title: Helpdesk/Technical Support
Location: Southfield, MI
Duration: 6+ Months (potential convert to full-time)
# of Positions: 3
Working Model: Hybrid on-site twice per week or 10 days per month. 100% on site during training
Pay rate Range: $25-$29/Hr on W2
Description:
Job Summary:
- With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment.
- Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users.
- This position is 100% on the phones.
- Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
- Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
- Utilizes knowledge management tools to help resolve client issues.
- Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
- Assists customers in performing basic software installations.
- Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
- Escalates trends and outages as needed to leadership and for Service News postings.
- Manages time in customer contact center setting and documents time via activity codes.
- Utilizes required activity codes to provide awareness of non-phone related activities.
- Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
- Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
- Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills
- Maintaining a professional demeanor at all times as they will be handling calls from various levels of
Nice to Have but Not Required: Experience with financial services applications
Keywords:
Education: Minimum of a High School Diploma/GED Required
Technical Support 3
Posted 1 day ago
Job Viewed
Job Description
Posting ID: 136842
Duration: 1 year with extension likely
Position location: 3062 W Grand Blvd, Detroit, MI, 48202. Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week.
Interviews: Interviews will be held onsite at 3062 W Grand Blvd, Detroit, MI, 48202. Candidates must be available for an in-person interview.
Summary of Position:
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
Communicate effectively, both orally and in writing, with users, unit staff and Managers
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
Duty 1
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
Individual tasks related to the duty:
Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
Serve as technical experts providing support to other technicians.
Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
Administers and implements automated data processing systems and computer application programs.
Duty 2
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications.
Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.
Individual tasks related to the duty:
Provide planning, design, and implementation of computer hardware, software, and network components.
Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Maintains records and prepares reports and correspondence related to the work.
Duty 3
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB.
Individual tasks related to the duty:
Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
Administer network groups, users and rights associations.
Monitor and maintain local server back up systems.
Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
Setup, support, test and troubleshoot print servers.
On-site support for installation of Telecommunication hardware.
Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
Duty 4
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.
Individual tasks related to the duty:
Provide for the updating of patches and virus repair.
Seek out and attend relevant technical training.
Attend special training sessions required by client sites to provide complete IT service.
Carry out the directives of Management in support of providing customer service to clients of DTMB.
Education Requirements:
Information Technology Programmer/Analyst P11/12
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following:
computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
Experience Requirements:
Information Technology Programmer/Analyst P11
No specific type or amount is required.
Information Technology Programmer/Analyst 12
Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11
Alternate Education and Experience:
Information Technology Programmer/Analyst P11 - 12
Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
Technical Support 3
Posted 10 days ago
Job Viewed
Job Description
Primary Location: Detroit, Michigan
V-Soft Consulting is currently hiring for a Technical Support 3 for our premier client in Detroit, Michigan .
Education and Experience "
- Information Technology Programmer/Analyst P11 - 12
- Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.
- Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
- Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
WHAT YOU'LL DO:
Job Responsibilities:
- Communicate effectively, both orally and in writing, with users, unit staff and Managers.
- Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
- Analyze operational problems.
- Investigate alternative solutions and potential risk.
- Initiate corrective action.
- Record and report status.
- Teach and assist other staff and users.
- Project management.
- Server support.
- Telecommunications support.
- Database systems support.
- Enforce security standards.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call ( .
#LI-SS4
Technical Support Manager
Posted 10 days ago
Job Viewed
Job Description
Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
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Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
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Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
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Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
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Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
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Oversee talent management including recruitment, training, mentoring and development of existing team members;
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Set specific customer support standards and objectives for the Business Applications Technical Support Team;
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Contribute to improving customer support by actively responding to queries and handling complaints;
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Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
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Follow up with customers to identify areas of improvement;
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Provide customer feedback to the appropriate internal teams;
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Solve complex problems and making decisions based on a wide range of factors supported by data; and
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Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
Qualifications:
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
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5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
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5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
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5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
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5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
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3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
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2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
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2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
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Great Place to Work
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Forbes World's Best Employers
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Newsweek World's Most Trustworthy Companies
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Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
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Technical Support 3
Posted 10 days ago
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Job Description
Technical Support 3
Location: Detroit, MI
Position Description:
Title: Technical Support 3
Local Candidates Only
As a significant member of the Technology Division's Field Services Team,
- The Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool.
- The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology.
- District technology includes varied makes and models of desktops, laptops and tablets, peripherals and software, in addition to telephones and audiovisual equipment.
- As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures.
- The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth.
- A combination of strong technical and soft skills is a must.
Technical Support Representative
Posted 10 days ago
Job Viewed
Job Description
Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Technical Support 1
Posted 10 days ago
Job Viewed
Job Description
Client is looking for: Technical Support 1
Location: Brighton, MI
Duration: 4 - 6 Months
Top Skills & Years of Experience:
• 3+ Years of IT Technical Support (Software and Hardware).
• Experience installing, troubleshooting and repairing PC's, laptops and peripherals.
• Experience with MS Office Suite (Outlook, Excel, Word, etc.)
• Experience updating necessary IT documentation and tickets related to support requests.
• Must have a valid driver's license and ability to drive personal vehicles to and from service locations.
Please note that there will be no milage/fuel reimbursement as travel is required for this position.
• Must have excellent communication skills. Will be required to assist Metroparks staff with PC updates, issues, troubleshooting and resolutions.
TRAVEL REQUIRED: The selected candidate will be required to travel to the various Metropark locations listed on the position description, attached. There will be no remote work allowed and there will be no reimbursement for travel expenses, such as fuel or milage.