96 IT Support Technician jobs in Avenel

• We are seeking a reliable and customer-focused Desktop Support Technician to provide in-person and remote support for Client employees.
• The ideal candidate will have 1-2 years of experience in enterprise desktop support, with strong skills in troubleshooting Windows 10 and Office 365 environments.
• You must be detail-oriented, able to work independently by following documented processes, and maintain thorough records in ServiceNow.

• Provide Level 1 and 2 support for desktop/laptop issues-both hardware and software
• Respond to user calls and provide remote or in-person technical assistance
• Troubleshoot and support Windows 10, Office 365, and various business applications
• Manage, install, and support AV equipment in meeting rooms (projectors, laptops, video conferencing)
• Accurately log and update tickets in ServiceNow, documenting all steps and resolutions
• Follow standard procedures and checklists for break/fix issues

• Experience: 12-24 months of enterprise desktop support experience
• Technical Skills: Proficient with Windows 10 and Office 365Familiarity with ServiceNow or similar ticketing systems
• Soft Skills: Excellent customer service and communication skillsStrong attention to detail and ability to follow documented procedures
• Certifications: CompTIA A+ is a plus, but not required

Description

• Provide technical support and troubleshooting for desktops, laptops, and peripherals

• Install, configure, and maintain operating systems (Windows) and software applications

• Manage network connectivity, including TCP/IP, VPN, and wireless connections

• Respond to help desk tickets and provide timely resolution to user issues

• Collaborate with other IT teams to resolve complex technical problems

• Follow established procedures for documenting and tracking support requests in ticketing system

• Communicate effectively with end-users to provide clear instructions and guidance

Skills

Desktop, chromebooks, Hardware, Windows, Customer service, Technical support, Imaging, Printers, O365, Windows 10, Troubleshooting, Deployment, Office 365

Top Skills Details

Desktop,chromebooks,Hardware,Windows,Customer service,Technical support,Imaging,Printers,O365

Additional Skills & Qualifications

Additional Skills & Qualifications

• Knowledge of Windows operating systems (Windows 10 and 11) and macOS

• Experience providing desktop support in a corporate environment

• Troubleshooting hardware and software issues

• Excellent communication skills, both written and verbal

• Ability to work independently as well as part of a team

• Detail-oriented with strong problem-solving skills

Additional certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westchester,NY.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Desktop Support Technician

Job Details

Job Location

Somerset - Somerset, NJ

Position Type

Full Time

Education Level

Not Specified

Salary Range

$23.00 - $7.00 Hourly

Travel Percentage

Up to 25%

Job Shift

Office 8:30AM-5PM

Job Category

Information Technology

Description

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!

At PIM, We Make The Brands You Love®. Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for a Desk Top Support Technician interested in starting a SWEET career at PIM’s Somerset site in New Jersey.

JOB OVERVIEW

Desktop Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will work with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

DUTIES AND RESPONSIBILITIES

• Provide support to onsite and remote PIM Brands users relating to both hardware and software problems on their workstations and smartphones

• Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location

• Assist in performing necessary upgrades and configurations to support business growth as it relates to our Windows desktops and user endpoint devices

• Facilitate the resolution of technical problems reported by our internal and external customers through research and analysis, and further escalation when required

• Thoroughly document issues, as well as the analysis and design required for resolution

• Provide both oral and written status updates to management

• Expresses enthusiasm, offering a partnership approach in a positive, can-do manner

• Respond to and coordinate resolution efforts to tickets that have been generated by the users in our Park Ridge location

• Possibly travel to our Somerset location for coverage when necessary

• Other duties as assigned by the management

• Work outside of normal business hours may be required based on project requirements or urgent business needs

Qualifications

EDUCATION, EXPERIENCE AND TRAINING

• Bachelors Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred

• Experience supporting Windows operating systems in an enterprise environment required

• Experience supporting Android and iOS mobile devices required

• Experience supporting Macs is a plus

• Self-directed with an ability to work both independently and cross-functionally essential

• Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management

• In-depth knowledge of support methodologies and principles

• Excellent customer service skills

• Strong desire to learn new systems and technologies

• Extremely high level of written and verbal communication skills; ability to document ideas concisely and quickly

• Ability to communicate technical information and interact with many different skill sets.

• Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment

• Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each

• Ability to take ownership of an issue or project and the dedication to see it through to completion

• Ability to work independently and make timely decisions in alignment with business goals

Worksite:

• The PIM Brands Global Headquarters in Somerset, New Jersey

• The role requires working on-site: Monday thru Friday. At times on call.

We are proud to offer:

• Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position)

• Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more

• Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life

• Personal time off, vacation time, floating days and observed holidays

• Business casual dress

• Entrepreneurial and innovative culture offering the opportunity for internal career advancement

Awards & Accolades:

• #10 Candy Company in North America

• #26 Global Candy Company

• Makers of Welch’s - #1 Fruit Snack in U.S.

• 2024 Advocate of the Year Award

• Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development 2024

• Recognized by New Jersey Business Magazine ( 2024

• Top 100 Privately Owned Company in the Metro NYC Market

• Top 50 Employer in New Jersey

Pay: The pay range for this position is $ 23.00 to $ 27.00 an hour. PIM Brands takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

PIM Brands is an Equal Opportunity Employer

PIM Brands is an e-Verify Employer

SOM123 PIM123

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Bronx, NY.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. 

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today!

Key responsibilities for this position include the following: 

Technical support and problem resolution 

• Take the lead in resolving technical issues that require on-site support. 
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. 

• Conduct thorough troubleshooting to identify the root cause of problems. 
• Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. 
• Act as the liaison between on-site operations and the remote IT support team in India. 
• Communicate technical issues and requirements to the remote team accurately and clearly. 
• Provide detailed information and documentation to facilitate remote troubleshooting and support. 

• Works closely with the remote service desk team to resolve technical issues. 
• Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
   

Customer support and service 

• Communicates updates, challenges, and tasks to the client in a clear and timely manner. 
• Listens actively to client concerns and addresses them appropriately. 
• Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. 
• Assists clients in aligning technology solutions with their specific goals and requirements. 
• Ensures client satisfaction by following up on issue resolution and providing necessary support. 

• Takes personal interest in the quality of work and meeting customer needs. 
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. 
• Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ 

Time Entry and Ticket Management 

• Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. 
• Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. 
• Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. 
• Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. 

Requirements

Knowledge of:  

• Windows Systems 
• Mac Systems 
• Active Directory 
• Networking equipment and concepts 
• Hardware repairs and installations 

Skills 

• Excellent customer service skills 
• Excellent hands-on technical support skills 
• Excellent verbal and written communication skills 

Abilities 

• Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. 
• Ability to adapt to changing situations, be flexible in approach, and effectively multitask. 
• Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. 
• Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. 

Education:   The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. 

Experience:   The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. 

Benefits

What Our Ideal Candidate Will Receive: 

• A company focused on maintaining a great company culture 

• An opportunity to make a difference in the company and to be rewarded for doing so 
• A company that is always looking to improve while adhering to our core principles. 
• An opportunity for career growth within the organization 
• Competitive compensation package with variablepaypotential and benefits

Job Description Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at OVATION Workplace Services by 2x Get notified about new Desktop Support Technician jobs in Berkeley Heights, NJ . Berkeley Heights, NJ - Desktop support Technician Level II New York City Metropolitan Area $60,000.00-$5,000.00 21 hours ago Desktop Support Engineer - (Fulltime) NYC Dover, NJ 43,100.00- 71,900.00 2 days ago Desktop Support Engineer - (Fulltime) NYC New York City Metropolitan Area 70,000.00- 90,000.00 3 weeks ago New York, NY 68,000.00- 75,000.00 5 days ago New York City Metropolitan Area 20.00- 25.00 1 day ago New York City Metropolitan Area 65,000.00- 70,000.00 1 month ago New York City Metropolitan Area 22.00- 27.00 5 days ago New York, NY 70,000.00- 80,000.00 2 days ago Staten Island, NY 57,000.00- 62,000.00 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

• Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Analytical thinker comfortable with managing technical operations
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Excellent communication skills (verbal, written, and presentation)
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• 3+ years end user support experience
• 3+ years WMS experience desired
• RF technology experience
• Flexibility to share on call support within 24/7 operation.
• IT Support- 1 year

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.
• Must be at least 18 years of age.

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

• Compensation is from $15.13 - $16.5 per hour

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.
• Must be at least 18 years of age.

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

• Compensation is from $15.49 - $16.99 per hour

• IT Support Technician.pdf