1587 IT Support jobs in Brookeville

• Contract

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organizations externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 2000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Title: Information System Support Specialist, PIV, PKI, Access Control

Duration: 8+ Month/ Long term Contract

Job Description:

System configuration and administration of the Pro-Watch access control system for administering and producing identification badges.

Perform badging operations in accordance with policies, standards, and procedures. Management of proximity and identification badges and badging systems.

Validation and verification of product and data quality.

Print production of identification badges. Physical setup and breakdown of badging stations. Provide assistance to customers in a courteous and professional manner.

Development of Pro-Watch data fields and correlation of fields to badge components. Performs analysis of data and data quality to ensure success of the project.

Adhere to potentially stringent security processes. Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.

Reports on daily and weekly productivity to management. Tasks as required by the program manager.

Minimum Requirement:
In addition to the requirements specified in the Statement of Work, the candidate must possess the following skills:
College degree from an accredited college or university with a Bachelors degree in IT sciences or business administration.
Minimum 4 years experience of progressive responsibility in identification card distribution and management.
Experience in the configuration and management of the Pro-Watch access control system.
Experience handling PII and other sensitive information. Experience producing identification badges.
Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration.
Willing to work flexible hours when required. Excellent customer service skills.
Excellent oral and written communications skills. Proven and verifiable record of impeccable trust and responsibility. Ability to perform in a team environment.


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About the Role

The White Oak Maryland print plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in our White Oak, Maryland Print Plant and report to the Technology Service Manager.

You Will:

• Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.

• Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.

• Provide PC support including Windows operating system and basic networking.

• Be willing and able to work nights, weekends, and holidays.

You Have:

• 3-5 years of electro-mechanical experience.

• Prioritization and time management skillsets.

• Ability to communicate effectively, both written and oral.

• A Technical Degree or equivalent military training, or related work experience.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Print Operations

Job Category: IT, Telecom & Internet

Union Status:

Non-Union role

Pay Range: $70,000 - $85,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 46257

Job Title: Operations Support Specialist

Location: 1300 Thames Street, Harbor Point Phase I, Baltimore, MD 21230

Requirements:

Strong written and verbal communication skills

Excellent attention to detail

Strong problem-solving skills

Ability to define and prioritize project activities and follow-up on progress

Proficiency in MS Word and data entry tools

Ability to manage multiple detailed tasks

Flexibility in handling varied assignments

Ability to work independently

Bachelor's degree preferred but not required

Familiarity with financial services is a plus

Responsibilities:

Process incoming and outgoing paperwork including mail and facsimiles

Support client service associates and operational personnel

Review inbound client documents for accuracy and completeness

Notate all activities on client accounts

Submit accurate forms for final processing to the service center

Communicate with clients via written and verbal methods regarding paperwork

Conduct clear and appropriate escalation of issues and suggest risk reduction strategies

Analyze and interpret data with strong attention to detail

Break down problems into manageable parts and consult SMEs as needed

Ask exploratory questions and paraphrase to ensure understanding

System Administration - Tiered Support

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.

We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.

Responsibilities:

As a System Administrator, your key responsibilities will include:

• Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.

• Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.

• Configuration and management of UNIX, Linux, and Windows operating systems.

• Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).

• Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.

• Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.

• Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.

• Supporting escalation and communication of issue status to agency management and internal customers.

• Providing analysis and feedback to management for escalated tickets and system optimization.

• Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.

Qualifications:

Required Skills and Experience:

• Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.

• 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.

• DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.

• Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).

• 4 years of experience with Service Management (ITSM).

• If assigned to Desktop & Enclave Services:

• Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).

• TS/SCI with Polygraph

Preferred Skills:

• Extensive experience in system administration, particularly in mission-critical IT systems.

• Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.

• Experience with security compliance and patch management in complex environments.

• Familiarity with the latest ITIL processes for service management and configuration management.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

The proposed salary range for this position is:

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Help Desk Support Analyst

The Opportunity:

Everyone is trying to "harness the cloud," but not everyone knows how. As a cloud computing infrastructure architect on our team, you'll use cutting-edge enterprise cloud platforms to support your clients as they modernize their IT infrastructure and meet their most challenging missions. We're looking for someone like you to help keep the warfighter safe.

You'll closely collaborate with fellow cloud architects and engineers specializing in AWS and Azure to develop cloud solution components. You'll have the chance to grow your skills within a DevOps framework to create and manage container apps and use products like Kubernetes to further the mission. With access to our internal AWS and Azure, you'll have the space and time to explore different ways of solving our clients' problems, and you'll work with your team and stakeholders to deliver the right technical solutions. Whether helping to modernize legacy computing platforms and applications or creating new ones from scratch, you'll have the latest tech and brightest teammates at your fingertips.

Grow your skills at the leading edge of innovation.

Join us. The world can't wait.

You Have:

• 2+ years of experience in a customer support role

• Experience with troubleshooting RHEL or Windows Server

• Experience with ticketing systems

• Experience with Amazon Web Services (AWS)

• Secret clearance

• Bachelor's degree

• DoD 8570 IAT Level II or IAT Level III Certification

Nice If You Have:

• Experience with Jira workflows or automations

• Experience with Active Directory (AD)

• Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.

• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

The Opportunity:

Everyone is trying to "harness the cloud," but not everyone knows how. As a cloud computing infrastructure architect on our team, you'll use cutting-edge enterprise cloud platforms to support your clients as they modernize their IT infrastructure and meet their most challenging missions. We're looking for someone like you to help keep the warfighter safe.

You'll closely collaborate with fellow cloud architects and engineers specializing in AWS and Azure to develop cloud solution components. You'll have the chance to grow your skills within a DevOps framework to create and manage container apps and use products like Kubernetes to further the mission. With access to our internal AWS and Azure, you'll have the space and time to explore different ways of solving our clients' problems, and you'll work with your team and stakeholders to deliver the right technical solutions. Whether helping to modernize legacy computing platforms and applications or creating new ones from scratch, you'll have the latest tech and brightest teammates at your fingertips.

Grow your skills at the leading edge of innovation.

Join us. The world can't wait.

You Have:

• 2+ years of experience in a customer support role

• Experience with troubleshooting RHEL or Windows Server

• Experience with ticketing systems

• Experience with Amazon Web Services (AWS)

• Secret clearance

• Bachelor's degree

• DoD 8570 IAT Level II or IAT Level III Certification

Nice If You Have:

• Experience with Jira workflows or automations

• Experience with Active Directory (AD)

• Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Dynamic Solutions Technology, LLC , is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Technician to support government agency based in Arlington, VA .

Responsibilities:

• Responsible for providing first-tier support, consisting of technical and problem resolution support and consistently deliver superior support that results in positive customer experiences in a mission-driven organization
• Technicians will troubleshoot and resolve issues with laptop PCs, portable monitors, portable printers, portable scanners, laptop docking stations, desktop PCs, PC projectors, color LaserJet printers, personal LaserJet printers, flatbed scanners, Canon high-speed scanning fax machines, government provided mobile devices
• Accept user support tickets that come into the Help Desk via telephone, email or IT Support Ticket
• Ensure compliance with all gov't policies, procedures and timelines for ticket escalation and resolution
• Assist end users and troubleshoot issues, ask probing questions, listen, and record data, capture details and actions performed in all customer tickets
• Resolve issues using the knowledgebase, escalate tickets immediately to appropriate support teams by assigning proper ticket priority and verifying customer names, contact information, location, issue, device impacted, error codes, and attaching screen shots
• Provide customer follow up support for open, outstanding support requests and strive for a timely resolution
• Provides enhanced desktop and user support service to VIP customers
• Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support
• Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

Qualifications Requirements:

• High Scholl Diploma or GED certificate
• CompTIA Security + w/CE 
• 3 to 4 years of relevant experience
• Secret level security clearance is required

Preferred Qualifications and Skills :

• One or more of the following industry certifications is highly desired. • Help Desk Institute (HDI) • CompTIA A • CompTIA Network • CompTIA Security • MCSA: Windows 10/11• MCSE: Desktop Infrastructure • MCDST: Microsoft Certified Desktop Support Technician 
• Have knowledge of commercial off-the-shelf (COTS) applications (such as Adobe Acrobat and the Microsoft Office suite), and networking.
• Experience working in help desk ticketing platforms, type and document notes in real-time while engaged with the customer on the phone
• ITSM tools with experience in processes for Service Requests, Incidents, Change and Problem Management
• Ability to work independently and as a team member
• Ability to complete concurrent tasks
• Ability to learn and apply technical concepts to assigned duties.
• Excellent oral and written skills.
• Excellent critical thinking skills.
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.