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Production and IT Team Lead

Job Description

MISSION:

Our mission is to help people take their next step with Jesus

CHURCH ORGANIZATIONAL VALUES:

THE GOSPEL

Jesus is the main thing and always will be.

We don't mean to over-simplify it, but it's really that simple. If you come to our church, you're going to hear a lot about Jesus. It is His life, death, resurrection and return that sets us free from sin and sets us loose to discover our purpose.

DEPENDENCY

Our plumbline is God's Word, our power is God's Spirit, our posture is prayer, and our practice is to do life together.

NEIGHBORING

We believe God puts us where we are with intentionality, so we want to live where we are with intentionality.

URGENCY

We give and we go sacrificially, boldly and fast.

FOCUS

We want to be great at a few things instead of trying to be good at everything.

THE NEXT GENERATION

Win the campus, win the world.

MULTIPLICATION

God's mission is multiplication, not addition. We multiply leaders, connection groups and churches.

STAFF BEHAVIORAL VALUES:

CULTURE & CHARACTER

• Humble - We want to be like Jesus and Jesus came to serve, not to be served. We deflect praise, own our mistakes, submit to authority, remain teachable and we lead by serving.
• Hungry - A lot's at stake and we know it. We work hard, pursue excellence and we're not complacent during times of success.
• Healthy - We can't lead our church well if we're not leading our families well and we can't lead our families well if we're not leading ourselves well. We want to be healthy spiritually, physically, emotionally, mentally, relationally and maritally.
• Holy - As goes the leadership, so goes the church. We don't hide our sin, we confess it. We take sin seriously and pursue godliness.
• Family - We're more than just employees, we're family. Families spend time with each other, share meals with each other, get real with each other, take care of each other, encourage and challenge each other.

COMPETENCY

• Uniquely skilled to serve the church

CAPACITY

• Special ability to lead, shepherd and contribute to a dynamic and growing context

CHEMISTRY

• Adds joy to the staff culture and health with your presence

CONVICTIONS

• Firm commitment to the Biblical beliefs and practices of The Commons Church

CHURCH MEMBERSHIP:

By joining the The Commons Staff team you and your spouse (if applicable) are automatically approved as Members of The Commons Church. However we still want you to take Intro to The Commons and Membership at The Commons if you have not done so already. As staff and members you will be placed under the leadership and shepherding of the Elders of this Church. We will expect and inspect your leadership in faithful attendance, service, and giving.

JOB SUMMARY:

DIRECT SUPERVISOR:

Jacob Russo (Worship Director)

JOB TITLE:

Production and IT Team Lead (Full Time)

JOB DESCRIPTION:

• Help cultivate, maintain and execute the vision for our production team culture
  • Work with Worship Director to refine and execute the vision for our production team culture
  • Raise up new leaders (empower the gifted & raise up the next generation of production team leaders). This is BIG!
  • Define goals for the production team
  • Recruit & train new/current sound engineers and other production team positions
  • Be creative w/special events, lighting, video, live audio
  • Work with Worship Director for production budget, future needs, current needs, and equipment maintenance
• Execute and Lead the Production Team for The Commons & The Salt Company
  • Function as the primary sound engineer and point person for all things production while maintaining a culture of plurality in the tech booth
  • Lead The Commons & The Salt Company production teams
  • Plan and coordinate all production components for both Sunday mornings and Thursday nights (i.e. scheduling in Planning Center, knowing the songs and service flow, etc.)
  • Communicate weekly with teams
  • Be actively involved in leading the production team during rehearsals (Wednesday night, Thursday night (TSC), and Sunday mornings)
  • "On Call" for production issues during services
  • Oversee production (QC) on Sunday mornings even if you are not scheduled for a role that day.
  • Point person on planning and executing all necessary AVL for off-sight services. (i.e. The Salt Company kickoff, a Sunday morning outdoor service, Fall Retreat, etc.)
  • Stage set-up (cables, input, DIs, Microphone maintenance and set up)
    • Boot-Up / Tear Down
    • Cables lined
    • Inputs routed
    • DI vs XLR distinguishing
    • Microphone maintenance
    • Stage piece set ups
      • Stands, instruments, treatments
    • MEs and IEM presets
  • Virtual Sound Checks for volunteer training
  • Work with D-Live hardware to create scene failsafes in "emergency situations"
• Videography
  • Work with current video set up at Commons Church and train volunteers to capture live services with teaching and worship.
  • Understand video shooting and editing basics with an eye for shooting live "in the moment" captures.
  • Work with Creative Lead to create video testimonies and other features for Services presentations and social media posts.
  • Working with Leadership to move us into recording services for video in the future.
• Continuing Education
  • The world of technology is ever changing. So, part of your responsibility is to:
    • Understand all of our tech gear inside and out
    • Continually learn new/other technologies/solutions to help us be more efficient and better at what we do. Disclaimer: Note the "Focus" core value - we want to be great at a few things with the production of our services rather than trying to be good at everything.
• Scaling and Execution of Future vision and tasks
  • With the focus of continuous improvement and education, we want to be a church that is ready to scale and grow with the climate of where we are.
    • With that comes casting a vision alongside the Worship Director and Lead Pastor of where we want to be in our worship spaces and community spaces.
    • Seeing how technology plays a part in creating environments where people experience community and communion with God.
  • Helping create infrastructure to house The Commons Church files and history. (NAS, Hard Drive back ups)
  • Creating more wireless interfaces to create a clean look on stage and screen.
  • Working with Vista or other lighting programs to move our lighting for worship and teaching into a more kinetic environment for focussed Sundays and Salt nights.
• Information Technology and Wireless Infrastructure
  • Maintaining IT infrastructures in all of The Commons Church building.
  • Diagnosing, investigating and solving technological issues that pop up on a day to day basis.
  • Work with Communications facilities and companies to see seamless operation and functionality of Commons Church workspaces.
• The Commons Church Staff Member
  • Full participation in The Commons church at large
  • Participation in large staff/church related meetings/events. (i.e. CG leader commissioning night, Christmas Eve service, staff parties/hang days, etc.)
  • Other responsibilities assigned by direct supervisor

In a sentence, your responsibility is to help shepherd our church and The Salt Company by using your production gifts to develop production team members, improve service production, and help us use our tech resources to their full potential.

EXPECTATIONS:

• We value plurality on the platform and in the tech booth.
  • The goal would be for you to mix 60-70% of Sunday's and ~50% of TSC's.
• Our "must be" attendance times are as follows
  • Wednesday Night Rehearsal: 5:30p-8:00p (Sunday Mornings) & 8:00p-10:00p (Salt Company)
  • The Salt Company Rehearsal & Service (Thursday Nights): 5:30-7:30 (Rehearsal) & 8:00p-10:00p (Service)
  • The Commons Church Rehearsal & Service(s) (Sunday Mornings): 5:30a-8:00a (Rehearsal) & three services at 8a and 9:30a and 11a
  • All Recap and Planning Meetings for Services
    • Sunday Morning
    • Salt Night
    • Special Events (48, Nights of Worship, etc.)
• Rehearsals and Services will account for 16+ hours of time. All other time is expected to be working on maintenance and prep for services. Along with onboarding / discipling / meeting with production volunteers.
  • Other tasks will include but not be limited to IT needs and aux production needs outside of Sunday mornings and Salt Nights.

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

This role at Honda is in the Marketing Technology Unit within the IT Dept. Your goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands. We are seeking a highly skilled and experienced Marketing, Compliance, & Analytics Team Manager. The ideal candidate will have extensive experience and knowledge of MarTech industry standards and possess solutioning expertise to bridge the gap between business needs and technical implementation. This role involves leading the technical aspects of loyalty and personalization initiatives, working closely with architects, Business Units, 3rd party Agencies, and ensuring that all components of solutions align with business requirements and priorities.

Key Accountabilities

MarTech Expertise and Solutioning:

• Provide in-depth knowledge and expertise in MarTech solutions, focusing on loyalty, cookie compliance, and personalization programs.
• Identify gaps in current solutions, integration points, and processes, recommending improvements to enhance efficiency and effectiveness.
• Act as a liaison between business stakeholders and technical teams to assist in the completion of business and system requirements.
• Establishing process flows from business requirements to deployment for the MarTech team.
• Decompose complex solutions into manageable components, detailing roles and responsibilities for each part.
• Lead the selection of Customer Journey Orchestration (CJO) tools, focusing on campaign requirements, integration points, and rollout plans.
• Oversee campaign migration processes, orchestrating detailed requirements across multiple teams.
• Create strategies for customer conversion to drive business objectives and reduce bounce rates.
• Define, integrate, implement, and roll out loyalty programs, ensuring seamless integration across systems.
• Utilize CRM systems to enable personalized communication and track customer journeys.
• Implement Personalization Engines to deliver personalized experiences.
• Partner with Customer Data Platform (CDP) teams to aggregate customer data and provide insights into tailored marketing strategies.
• Integrate Voice of Customer (VoC) Platforms to capture feedback and enhance customer engagement.
• Employ analytical and attribution tools (e.g., Adobe Analytics, Google Analytics) to measure and optimize campaign performance.
• Integrate loyalty systems, rewards, and recognition programs to drive customer retention and engagement.
• Keep abreast of relevant technologies and business drivers.
• Take ownership of loyalty and personalization programs.
• Provide guidance and support to development teams, troubleshooting issues, and implementing solutions.

Visa sponsorship

This position is not eligible for work visa sponsorship

Key Accountabilities (Continued):

Technical Program Management:

• Utilize scaled agile and Waterfall methodologies to manage and deliver programs efficiently.
• Establish KPIs and metrics to monitor programs' technical performance and provide reports for senior management.
• Development of Statement of Work (SOW), RFP, Contracts, and maintaining the group's budget (preferably Clarity).
• Ensure that all programs adhere to quality standards and best practices through effective quality control processes.
• Partner with Project Managers and Product Owners to develop and maintain detailed project plans, ensuring timely delivery and alignment of priorities across various projects and groups.
• Partner with Project Managers and Product Owners to manage project budgets, resources, and risks, ensuring projects are delivered within financial constraints and meet program goals.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
• Achieve the QCD (Quality Cost Delivery) goals: including schedule, budget, and quality commitments.
• Effectively link IT activity to business outcomes.
• Ensure the resolution of incidents and management of problems that impact the delivery.

Qualifications, Experience, and Skills

• Bachelor's degree in computer science, Information Technology, or a related field
• Minimum of 7 years of experience in MarTech IT Delivery, with a focus on MarTech initiative deliverables.
• Proven experience as a delivery/implementation manager, leading development teams in designing and delivering MarTech solutions.
• Knowledge and experience of zero-party data management and loyalty program integration.
• Strong understanding of:
  • CRM systems (such as Salesforce)
  • Personalization Engines (preferably Salesforce and Adobe Target)
  • Understanding of CDP (Preferably Treasure Data)
  • VoC platforms (Preferably Qualtrics, SurveyMonkey)
  • Chatbots and Virtual Assistants
  • Analytical and attribution tools (Preferably Google Analytics, Adobe Analytics)
• Excellent communication skills, with the ability to translate business needs into technical solutions.
• Demonstrated leadership skills, with the ability to drive alignment and collaboration across diverse teams.
• Strong problem-solving skills, with the ability to identify and address gaps in solutions and processes.
• Strong understanding and experience in SDLC in both Waterfall and Scaled Agile delivery models.
• Understanding of Quality, Incident Management, Problem Management.
• Basic familiarity with tools such as Jira, Confluence.
• Experience with Salesforce helpful
• Proficient with PowerPoint, MS Word, Excel
• Automotive, product ownership knowledge helpful

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings :

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

# Our Team
As the IT Team Lead of IAM (Identity and Access Management) Product Operations, you will play a pivotal role in overseeing the foundational program for identity access management within the organization. Your primary responsibility will be to manage the integration and operational strategies of our SailPoint IIQ and CyberArk solutions, ensuring that all access requests and controls are efficiently processed. You will lead a dedicated team of IAM professionals, driving the successful implementation of IAM policies, procedures, and technologies to foster a secure and compliant access environment. This role demands a strategic mindset and a keen understanding of IAM frameworks, as well as the ability to collaborate with cross-functional teams to build synergies between the IAM technologies.
**Essential Functions:**
Leadership & Team Management:
+ Lead, mentor, and develop a high-performing IAM operations team responsible for the ongoing management and support of SailPoint IIQ and CyberArk solutions.
+ Foster a culture of continuous improvement and knowledge sharing within the team.
IAM Strategy & Program Management:
+ Develop and execute the strategic roadmap for IAM initiatives, in alignment with organizational goals and compliance requirements.
+ Oversee the daily operations of the IAM program, ensuring efficient management of access requests, user provisioning, and de-provisioning processes.
Integration & Synergy Building:
+ Manage the integration points between SailPoint IIQ and CyberArk, ensuring seamless coordination of user identities and privileged access management.
+ Facilitate ongoing enhancements and synergies between IAM tools to optimize workflows and security measures.
Governance & Compliance:
+ Establish and enforce IAM governance policies and standards to mitigate risks associated with unauthorized access.
+ Ensure compliance with applicable regulations and frameworks including SOX, NIST, HIPAA, etc., through regular audits and assessments.
Stakeholder Engagement:
+ Collaborate with IT, security, and business units to understand access needs and align IAM initiatives with operational requirements.
+ Serve as the point of contact for IAM product-related queries, providing expert guidance on best practices and strategic direction.
**Technical Knowledge/Skill/Education/Licenses/Certifications:**
_Technical Knowledge/Skill:_
+ Sailpoint IIQ and Service Now Service Catalog
+ Proficiency in SailPoint IIQ and CyberArk, with hands-on experience in their configuration, management, and troubleshooting.
- Familiarity with other IAM tools and frameworks, including Active Directory, Single Sign-On (SSO), and user lifecycle management.
+ Security and Compliance Understanding:
- Strong understanding of cybersecurity principles, identity governance, and risk management practices.
- Knowledge of compliance requirements and best practices in IAM, including auditing and governance processes.
+ Technical Skills:
- Solid understanding of automation principles and integration tasks.
- Experience with identity management systems and directory services (e.g., LDAP, Active Directory).
+ Analytical & Problem-Solving Skills:
- Excellent analytical skills with the ability to assess complex IAM issues, articulate solutions, and implement strategic plans.
- Strong project management capability, with experience in Agile methodologies preferred.
+ Communication & Interpersonal Skills:
- Exceptional verbal and written communication skills, capable of presenting technical information clearly to both technical and non-technical audiences.
- Proven ability to build relationships and collaborate with stakeholders at all levels of the organization.
_Education:_
+ Bachelor's degree in information systems, Business Administration, or related technical field or equivalent experience
_Experience_ :
+ A minimum of eight (8) to ten (10) years of experience in the field of information technology.
+ Strong working knowledge of information systems security standards and practices.
+ Experience with one or more of the following: security monitoring, database security, policy and procedure, Active Directory, application security, security awareness, or related information security subject area.
#LI-NM1
#corpajd
**Compensation and Benefits:**
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$146,470.00-$162,740.00
**Worker Type:**
Regular
**Number of Openings:**
1
**Emergency Response:**
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
**EEO Statement** :
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor

RSCC Wire & Cable LLC

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

We are seeking a highly motivated IT Infrastructure Team Leader to oversee and enhance our IT systems across multiple locations. This role reports to the IT Director and demands a heavily hands-on, self-starting professional who can quickly take ownership, drive critical initiatives, and lead a small team. They must be familiar with working in a fast-paced environment, and balancing cloud-first strategies with existing on-premises infrastructure.

Key Responsibilities:

• Assess the existing IT infrastructure across all sites and provide actionable recommendations for solutions to enhance performance, security, and scalability.
• Lead the design, implementation, and maintenance of robust IT systems, including firewalls, switches, servers (Hyper-V and VMware), 365 tenants, active directory, and security frameworks, in alignment with corporate IT guidelines.
• Actively troubleshoot and resolve complex technical issues in collaboration with the team.
• Develop and execute infrastructure strategies with a cloud-first approach while maintaining and optimizing on-premises systems to ensure scalability, security, and efficiency.
• Mentor and guide team members and consultants, fostering a collaborative and results-driven environment.
• Document processes and progress while maintaining a hands-on approach to implementation and problem-solving.
• Collaborate with corporate IT to ensure compliance with organizational standards and strategic objectives.

Qualifications:

• Proven experience managing IT infrastructure, with expertise in firewalls, switches, VLAN's, Hyper-V, VMware, Microsoft 365, Azure, Active Directory, and security best practices.
• Strong understanding of both cloud-first architecture and on-premises infrastructure management.
• Exceptional problem-solving skills and the ability to learn quickly in a dynamic environment.
• Experience working with teams, including external consultants, with the ability to provide guidance and foster collaboration.
• Highly self-motivated and independent, with a proven ability to take initiative and deliver results with minimal guidance.
• Hands-on approach, willing to dive into technical tasks and lead by example.
• Excellent communication and organizational skills, with the ability to work effectively with corporate IT directives.

Preferred Skills:

• Experience with multi-site IT infrastructure management.
• Familiarity with industry standard security protocols and compliance requirements.
• Prior experience coordinating with consultants or cross-functional teams.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

RSCC Wire & Cable LLC

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

We are seeking a highly motivated IT Infrastructure Team Leader to oversee and enhance our IT systems across multiple locations. This role reports to the IT Director and demands a heavily hands-on, self-starting professional who can quickly take ownership, drive critical initiatives, and lead a small team. They must be familiar with working in a fast-paced environment, and balancing cloud-first strategies with existing on-premises infrastructure.

Key Responsibilities:

• Assess the existing IT infrastructure across all sites and provide actionable recommendations for solutions to enhance performance, security, and scalability.
• Lead the design, implementation, and maintenance of robust IT systems, including firewalls, switches, servers (Hyper-V and VMware), 365 tenants, active directory, and security frameworks, in alignment with corporate IT guidelines.
• Actively troubleshoot and resolve complex technical issues in collaboration with the team.
• Develop and execute infrastructure strategies with a cloud-first approach while maintaining and optimizing on-premises systems to ensure scalability, security, and efficiency.
• Mentor and guide team members and consultants, fostering a collaborative and results-driven environment.
• Document processes and progress while maintaining a hands-on approach to implementation and problem-solving.
• Collaborate with corporate IT to ensure compliance with organizational standards and strategic objectives.

Qualifications:

• Proven experience managing IT infrastructure, with expertise in firewalls, switches, VLAN's, Hyper-V, VMware, Microsoft 365, Azure, Active Directory, and security best practices.
• Strong understanding of both cloud-first architecture and on-premises infrastructure management.
• Exceptional problem-solving skills and the ability to learn quickly in a dynamic environment.
• Experience working with teams, including external consultants, with the ability to provide guidance and foster collaboration.
• Highly self-motivated and independent, with a proven ability to take initiative and deliver results with minimal guidance.
• Hands-on approach, willing to dive into technical tasks and lead by example.
• Excellent communication and organizational skills, with the ability to work effectively with corporate IT directives.

Preferred Skills:

• Experience with multi-site IT infrastructure management.
• Familiarity with industry standard security protocols and compliance requirements.
• Prior experience coordinating with consultants or cross-functional teams.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

Our client is looking for an experienced and proactive IT Support Team Lead to manage and mentor their customer service and technical support team in Baltimore, Maryland, US . This role is responsible for ensuring the delivery of exceptional technical support and helpdesk services to our internal users and external clients. You will lead a team of support specialists, oversee the resolution of technical issues, and implement strategies to improve customer satisfaction and operational efficiency. The ideal candidate has a strong background in IT support, excellent leadership qualities, and a passion for customer service.

Key responsibilities include managing daily helpdesk operations, assigning and tracking support tickets, and ensuring timely and effective resolution of user requests. You will provide technical guidance and training to the support team, conduct performance reviews, and foster a positive and productive team environment. This role also involves developing and refining support processes, creating knowledge base articles, and identifying trends in support requests to implement preventative solutions. You will work with IT management to implement new technologies and improve existing systems. The successful candidate will hold a Bachelor's degree in Information Technology, Computer Science, or a related field, with a minimum of 5 years of experience in IT support or helpdesk management, including at least 2 years in a team lead or supervisory role. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Strong knowledge of operating systems (Windows, macOS), hardware, and common software applications is required. Excellent communication, problem-solving, and interpersonal skills are critical. Join us in providing outstanding technical assistance and ensuring a seamless user experience.

About Us:

Valent North America LLC is the shared services organization of Valent U.S.A. LLC and Valent BioSciences LLC, which are part of the Valent group of companies. As a wholly owned subsidiary of Sumitomo Chemical Co., Ltd., Valent North America unites the corporate Finance, Human Resources, Information Technology, Legal, and Environmental Health & Safety functions to maximize service delivery practices across the Valent group of companies.

Valent U.S.A. engages in the development, registration, sales, and marketing of integrated technological solutions for crop production and pest management that deliver value for customers and stakeholders. Valent BioSciences is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forest health markets. Sumitomo Chemical is one of Japan’s leading chemical companies, offering a diverse range of products globally that support a wide variety of industries and help enhance peoples’ daily lives.

General Description:

Acts as the lead, seniormost technical resource and infrastructure architect for both the IT Service Desk and Infrastructure Teams across all Valent Group of Companies (VGC). Leads, strategizes, and designs all Service Desk and Infrastructure Team initiatives and projects and is ultimately responsible for all ticket resolution, SLAs, KPIs, and infrastructure design and operations companywide. Manages and maintains dashboards in ServiceNow by identifying and addressing trends for efficiencies. Works closely with the Sr. Mgr of IT Service Delivery/Operations to ensure all Service Desk and infrastructure goals and initiatives are met. Provides on-site and remote technical support, along with architectural designs for all IT systems and applications, including laptops, desktops, servers (both onsite and cloud), printers, networks, peripherals, and vendor software. Maintains knowledge of all company IT infrastructure and systems. This position is ultimately a combination of a team lead, and an enterprise/infrastructure architect rolled into one.

Principal Responsibilities:

• Leads, strategizes, and designs Service Desk and infrastructure initiatives and projects as the seniormost IT resource and leading the team from a technical perspective

• Triages incoming Service Desk tickets and infrastructure tickets, assigning to appropriate resources as needed

• Ensures all SLAs, KPIs, Uptime, and Service Desk metrics are met

• Takes ownership of IT issues and drives them to a timely resolution; ensures deadlines are met

• Acts as an escalation point for all Service Desk and Infrastructure alerts

• Works closely with the Sr. Mgr of IT Service Delivery/Operations to meet all Service Desk and infrastructure initiatives and goals

• Provides an extraordinary IT customer service experience to all users, and upholds the highest degree of professionalism and follow-through

• Communicates on a frequent basis with all end users as tickets and issues are resolved

• Provides hands-on L1, L2, and L3 IT support for all service desk and infrastructure tickets (including enterprise HW/SW)

• Strategizes, designs, implements, and maintains various IT systems including O365, Okta, Active Directory, Amazon AWS, MaaS360, Tanium, ServiceNow, etc.

• Strategizes, designs, implements, and maintains all physical user hardware including laptops, desktops, printers, and cell phones

• Strategizes, designs, implements, and maintains all physical enterprise hardware including servers, switches, routers, and storage devices

• Strategizes, designs, implements, and maintains all cloud infrastructure (mostly AWS)

• Strategizes, implements, and maintains all company cell phones (currently iPhones)

• Strategizes, implements, and maintains 3rd party lab equipment software

• Implements and maintains the company network including firewalls, routers, switches, etc.

• Manages Windows OS patching process for all workstations, servers, labs, and network devices to ensure IT security compliance

• Facilitates employee onboarding and offboarding, including computer provisioning/repurposing and account management

• Designs remote access solutions such as VPN and RDP

• Utilizes our IT service desk ticketing tool (ServiceNow) to provide support and consistently achieve SLA commitments

• Maintains IT systems knowledge base articles; documents various IT systems and processes

• Participates in and support cyber security incidents and initiatives, and acts always with a security mindset

• Documents IT assets, and keeps asset database current

• Disposes of old and unneeded IT assets, following the company’s e-waste recycling process

• Monitors and reports licensing to ensure compliance on a periodic basis

• Attends CAB meetings and submit change requests for all planned project work

• Carries out other such duties as may be assigned or requested

Required Skills/Experience:

• Advanced IT troubleshooting experience for both end users and IT infrastructure – Windows laptops, Windows servers, cell phones (iPhones), cloud (AWS), network.

• Infrastructure architecture experience and skills – designing, implementing, and maintaining large, enterprise sized company networks including on-prem servers, cloud servers (AWS), hybrid environments, and complex networks

• Advanced understanding of networking

• AWS and/or Azure Cloud experience

• Active Directory (GPOs, DNS, DHCP, Domains/Trusts) experience

• Microsoft O365 experience

• VMWare and/or Hyper-V experience

• Experience with Change Management Boards, and change process in an enterprise environment

• Ability to participate in an on-call schedule on a rotating basis

• Excellent communication skills with a focus on customer service

Preferred Experience:

• ServiceNow, CyberArk, LastPass, Okta, Maas360, Tanium, smtp.com

• Apple/Mac, Unix/Linux experience

Education:

• Bachelor’s in computer science or relevant IT certifications: MCITP, MCSE/MCSA, CCNA, CCNP

• 12+ years of related experience, 15+ years preferred

Travel: 15% as required

Physical Demands and Work Environment (OFFICE Position)

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands include constant sitting, walking, standing, simple grasping and fine manipulation with hands; frequent bending at the neck and waist; and occasional squatting, climbing, kneeling, crawling, twisting at the neck and waist, power grasping, pushing and pulling with hands, reaching above shoulder level, lifting and carrying up to 25 lbs.

• Work Environment includes exposure to or working in or around equipment and machinery including lab equipment, agriculture, and computer equipment

• Frequency Definitions: Constant = Over 40% / Frequent = Up to 40% / Occasional = Up to 10%

What We Offer

We recognize that compensation and benefits play a crucial role in your career decisions. That’s why we’re dedicated to equitable pay practices and transparency in how we reward our employees.

Base Salary: The estimated annual base salary for this position ranges from:

$130,000 - $187,500. Individual pay is based upon location, skills, experience, and other relevant factors.

Incentives: All full-time employees are eligible for an incentive program or profit-sharing program in addition to their base salary.

Benefits:

• High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans

• 5% company contribution to your 401(k), plus a quarterly discretionary bonus

• Immediate 100% vesting of all retirement contributions

• Financial assistance programs to support your goals

• Life and disability insurance for added security

• Generous paid time off, including vacation, holidays, and volunteer days

• Flexible work arrangements available

Our Commitment to a Sustainable Future

At Valent Group of Companies, we’re proud to power a sustainable future through our work. Sustainability and corporate social responsibility (CSR) have been at the core of our culture since the beginning. Today, they continue to drive everything we do.

Join us in making a meaningful impact and contributing to a better world.

• Valent U.S.A., Valent North America LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and/or identity, national origin, citizenship, immigration status, disabilities, or protected veteran status.

#LI-HYBRID

**Description**
SAIC has an immediate need for a Manager for the Software Assurance and IT Development Team to support the SMAEC II contract at NASA's Johnson Space Center in Houston, Texas. SMAEC II provides comprehensive safety and mission assurance (SMA) services to all active and in-development Human Space Flight (HSF) programs led or supported at Johnson Space Center in Houston, TX. The manager will oversee employees and projects across a broad range of areas including software safety, assurance and quality engineering; IT projects for desktop support, server administration, software development, cyber security, and network system initiatives and facilities support for the SAIC Nassau Bay facility. The Manager will be responsible for ensuring successful delivery of capability, products, and services required by the government customer. The manager will ensure that each assigned project is well-defined, expertly executed, and positively accepted.
**Job Responsibilities:**
+ Coordinate with contract leadership, including peer managers, employees, and key stakeholders to ensure engineering, cyber security, and operational SME resources are available to deliver products and services across the SMAEC contract and work proactively to identify and resolve issues
+ Directs project team to follow comprehensive communications and stakeholder engagement plans and ensure the team maintains and demonstrates effective communication within the team, with other contract teams, and with the NASA customers
+ Ensure all project scope changes are fully vetted and documented
+ Provide regular communication with the PM of technical items and issues including projects, programs, milestones, flight readiness, mission anomalies, IT projects, network and network security status, that the contract is supporting as part of the contract and task order Statements of Work (SOW)
+ Contribute to generation of task specific Basis of Estimates (BOEs) and monthly forecasts
+ Communicate with the PM and Business Manager of performance issues including personnel, processes, tools, or interfaces that could or are affecting TO or contract performance or deliverables - Provide monthly product reporting (metrics, trend analysis, etc.)
+ Maintain data as required in designated repositories to allow efficient retrieval and comply with Quality Management System and Configuration Management requirements
+ Establish and maintain forums, training, and certifications/qualifications for disciplines to grow and enhance contract overall capability to achieve and exceed customer technical needs
+ Seek out technical innovations
+ Monitor and manage staff performance including regular performance discussions, identifying succession planning for important roles, identifying personnel skill growth goals and opportunities, identifying and quickly elevating employee performance issues to the PM and Human Resources as required for resolution; identify and recognized excellent employee work and nominate employees for special recognition including merits, spot bonuses, and other awards
+ Manage resource assignments and workloads, including staffing (developing position requisitions, interviewing, hiring)
+ Ensure assigned staff receive required training (including SAIC, NASA, and Contract specific)
+ Provide required and requested inputs to Business Management Office (e.g. metrics, trends, feedback)
+ Coordinate technical approaches across workgroup to efficiently address issues and assignment of resources
+ Ensure staff compliance to NASA, SMAEC II contract, and SAIC corporate requirements and policies
+ Utilize project management practices to assure schedules, milestones, and deliverables are met
**Qualifications**
**External Required Education and Experience:**
+ Bachelor degree in software or computer engineering, computer science, or related technical discipline and ten (10) years or more experience; Masters and eight (8) years or more experience
+ At least 5 years' experience supporting human spaceflight
**Demonstrated Capabilities In The Following:**
+ Senior technical engineering experience - Excellent Technical Team Leadership
+ Customer Communications (Verbal & Written)
+ Technical mentoring
+ Project risk assessment and mitigation
**Required Skills:**
+ Proficiencies with multiple MS-Office products to include Excel, Word, PowerPoint and Project
+ Must be highly detail oriented and have demonstrated capability for project planning, organizing, for providing task direction, and tracking of tasks
+ Excellent oral and written communication skills
+ Familiar with Risk Management methodologies
+ Familiar with Resource planning
**Desired Skills / Experiences:**
+ Project management experience and familiarity with methodologies and tools, PMP considered a plus
+ Supervisory experience
**Clearance:**
+ National Agency Background Check (NAC)
**Certifications / Training:**
+ None
**Desired Education:**
+ NASA SMA Technical Excellence Program (STEP) courses
**Desired Certifications / Training:**
+ PMP
REQNUMBER: 2507399
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability