26 IT jobs in Arizona

CALIBRE is an employee-owned mission focused solutions and digital transformation company, is seeking a Help Desk Technician to join our team in Ft. Huachuca, AZ! The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Required Skills Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. High School Diploma or equivalent Must perform well as part of a team under direct supervision. Excellent written and verbal communications required Experience Must have one of the following: Network+, A+ or Security+ Certification This position is ONSITE, in Ft. Huachuca, AZ. Remote work is not available. Must have an active DoD Secret clearance or higher. Previous computer technical support. Understanding of Active Directory to unlock and reset passwords. Proficient knowledge and understanding of Service Desk software and hardware technologies.

*Description*
Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
*Additional Skills & Qualifications*
This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.
- Past DOD experience will be a plus.
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
*Pay and Benefits*
The pay range for this position is $27.53 - $27.53/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Sierra Vista,AZ.
*Application Deadline*
This position is anticipated to close on Aug 26, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
• Respond to customer queries and complaints.
• Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
• Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible.
• Provide excellent customer service to the clients.
• Follow up with the customers on a regular basis.
• Maintain the record of common issues related to customer complaints and report them to higher management.
• Determine potential issues and get them resolved beforehand.
• Suggest improvements in the existing procedures.
• Ensure that all the issues are resolved on time.

• Bachelor's degree in Information Technology or Computer Science or similar field.
• Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role.
• Hands-on experience in resolving technical issues.
• Familiarity with database management systems such as Oracle and SQL.
• Excellent communication and interpersonal skills.
• Excellent problem-solving abilities
• Team management skills.
• Should be a patient listener.

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Senior Help Desk Support to work Fort Huachuca, AZ.

Essential Job Duties

• Manage eight shift leads, ensuring consistency and quality of work through coaching/best practices
• Ensure adherence to team, organizational and company policies and procedures
• Assist with interviewing and hiring the right people to work within a dynamic and energetic environment
• Assist with team building and mentoring of employees
• Provide shift coverage as necessary

MINIMUM REQUIREMENTS

• Education: AA/AS or BA/BS
• 1-5 years of experience in the industry or in previous management positions
• Security Clearance: Active secret clearance or higher
• Excellent communication and interpersonal skills
• Leadership skills (decision-making, motivation, goal-setting)
• Strong problem solving skills
• Exceptional organization and time management abilities
• Conflict resolution skills
• Customer service skills
• Must work well with a team
• Must be able to work all shifts
• Must be able to work weekends and holidays, as required. Schedule is subject to change in order to fulfill the needs of the mission.

ADDITIONAL INFORMATION

Preferred/desired experience includes a minimum of six months experience as an ARC Shift Coordinator on an IT service desk, ITIL Foundations certification and Sec+ certification.

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

1. Set up and maintain basic network operations, including assembly of network hardware and provide assistance to the IT Manager.
2. Set up personal computers and laptops for employees of IES and create new user accounts
3. Provide first and second level telephone support and problem resolution.
4. Install and test necessary software and hardware.
5. Hardware supported will include: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems.
6. Upgrade network hardware and software components as required.
7. Install, upgrade and configure network printing, directory structures, and security rights.
8. Provides users with network, PC and software technical support.
9. Responds to needs and questions of users concerning their access of network resources.

• Perform network troubleshooting to isolate and diagnose common network problems.
• Monitor system backups.
• Ensure company phone system and computers are in working order.
• Occasional travel to support remote sites as required.
• Ability to provide support remotely after hours when required.
• Other responsibilities as assigned

• Must be self-motivated, professional and positive in approach.
• Ability to adapt to a changing environment.
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must possess proven problem solving and critical thinking skills
• Strong written and oral communication, interpersonal and customer service skills
• Ability to multi-task and be organized
• Ability to work effectively both independently and on a team
• Flexible in handling assignments and attention to detail.
• Ability to lift and move computers, printers and servers.

• Must possess at least a High School Diploma or GED equivalency (Associate's Degree in IT Field preferred)
• Technical certifications: MCP, A+, MOUS, MCDST or CCNA preferred.
• Must possess a minimum of three (3) years of IT experience in a Windows environment
• Understanding of networking operating systems, topologies, security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications
• Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
• Experience with a IT organization with multiple locations
• Must be proficient with Microsoft Office and Windows 10
• Must have worked with O365 in a corporate environment
• Entry level programming skills (SQL preferred)
• Must be able to manage multiple tasks/projects simultaneously and work independently
• Must meet Company minimum driving standards.

• Support information systems by providing first contact help desk assistance to enterprise computer users; work with users to troubleshoot and resolve application and network support issues.
• Receive user requests for resetting passwords, hardware configurations, resolving user software problems and escalating issues to higher level specialists as needed.
• Determine sources of concern, make recommendations for improvement, maintain up to date knowledge of systems, and keep proper documentation and logs or all requests and actions.
• Perform server checks daily to verify that critical servers are fully functional; notifies appropriate IT staff members if server problems exist.
• Updates active directories, internal company phonebook, and IT On-Call notification system database.
• Perform installation of new software or upgrades of existing software; conduct regular checks and preventative maintenance of personal computer and related systems.
• Maintain helpdesk ticket reporting system by creating, closing, and routing tickets to an appropriate technician.
• Utilize remote desktop applications and tools to provide remote assistance.
• Maintain Cellphone service account to process cellular service requests from City employees.
• Follow up with end users and IT staff to ensure issues are resolved in a timely manner.
• Perform a variety of administrative tasks for the department including requesting and following up on vendor quotes, submitting and tracking paperwork with contractors, monitoring order status, and updating work orders with tracking numbers and packing slips.
• Process requisitions for the IT department and monitor open purchase orders to ensure timely updates and tracking.

• Ensure timely receipt of IT-related purchases and coordinate payment processing with vendors.
• Collect and provide general information from various sources; arrange travel; identify customer needs; and communicate relevant information related to rules, regulations, policies, procedures, and technical office functions.
• Process and maintain department records, including moderate technical, specialized, or sensitive data; organizes and retrieves documents using standard filing systems (alphabetical, numerical, coded and electronic).
• Review documents for completeness and accuracy; perform routine calculations and basic accounting functions, including collecting payments, issuing receipts, and maintaining basic ledgers.
• Maintain detailed records of departmental operations, such as invoices, purchase orders, payments, equipment inventories, budget/financial data, and travel or training requests.
• Perform other related duties as assigned.

• Microsoft Office applications (Word, Excel, and Outlook), internet and utility software.
• Standards office practices, procedures and equipment.
• Business English, including spelling, grammar, punctuation and arithmetic.
• Help desk support tools, including anti-virus, malware, protection, encryption, and related applications.
• Troubleshooting and maintaining computer hardware and software.
• Security and privacy technologies, emerging technological trends, and appropriate user-level security controls and practices.

• Maintaining records, scheduling service and managing information flow
• Prioritizing and managing time effectively
• Adaptability to new situations and priorities

• Work in a secure environment while handling confidential information with discretion.

• Provide support and training to end-users on computer systems and network use; address immediate issues with a high level of courtesy and professionalism.
• Exercise sound judgment in planning, coordinating tasks, prioritizing service requests, and accurately documenting issues.
• Communicate effectively, both verbally and in writing.
• Establish and maintain positive and effective working relationships with others.
• Organize and maintain complex, detailed filing system.
• Follow both oral and written instructions with accuracy and attention to detail.

• High School or GED; and
• A minimum of one year of experience providing customer service in an Information Technology environment.

• ACJIS Network Terminal Operator Certification OR ability to obtain certifications within six (6) months of hire.
• A valid Arizona Driver's License at the time of appointment

• Residency in the United States and within 25 miles of the City of San Luis.
• Pass an extensive background check
• Work on-call at least seven days per month.

• A+ certification or equivalent
• San Luis residency.
• Bilingual in Spanish.
• Associate's degree in a Computer Science related field?

• Employee Contribution - 12.03%
• Employer Contribution - 12.03%

• Employee Contribution - .014%
• Employer Contribution - .014%

1. Less than 6 years - 3.08 hrs.
2. 6 - 11 years - 4.62 hrs.
3. 11 years or more - 6.16 hrs.

• Yes
• No
• No, but I am willing to relocate

• Yes
• No
• No, but I am willing to obtain one

• High School Diploma
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• None

• None
• 1 year
• 2 years
• 3 or more years

• Yes
• No
• No, but I am willing to obtain one

• Yes
• No

• Yes, I understand and agree.
• No, I do not agree.

• Providing daily IT support and troubleshooting for all corporate helpdesk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all offices andor jobsites.
• Administering corporate iOS and Android devices (breakix repair, MDM, etc.).
• Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications. Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment.
• Updatingcreating IT documentation and other administrative workloads related to PENTA equipment and systems.
• Performing physical cat-56 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest.
• Assisting with asset management and deployment of equipment and peripherals.
• Working with the rest of the IT team on new systems infrastructure projects as needed.

• 3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment.
• An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
• Ability to travel within the Greater Phoenix area to our local construction projects as needed for jobsite IT support.
• Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc.
• Strong troubleshooting skills to handle majority of the hands-on issues in the region.
• Self-reliance and strong initiative, as this position will be the local face of PENTA's IT department.
• The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
• An eagerness to learn additional IT skills in a very open and collaborative IT group.
• Strong verbal and written communication for both the users you support and your team.
• Experience with follow-up and monitoring of work to ensure quality standards and attention to detail.
• This position is fully in-person at our Phoenix office (1048 N 44th St).

• Enters, prioritizes, and escalates service tickets via the ticket system.
• Maintains professional positive attitude that communicates our brand to our clients.
• Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
• Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
• Loads appropriate PC software packages such as operating systems, networking components, and office applications.
• Resolves general IT problems (PC hardware, PC software, etc.) within SLAs.
• Monitors queue e-mail request folders.
• Provides support and/or coverage to meet queue needs based on department needs and team availability.
• Availability to work the after-hours on call schedule as needed.

• Ability to maintain strict confidentiality.
• Honest, pleasant manner, and good personal hygiene.
• Free of alcohol and drug abuse.
• Valid state driver's license and proof of insurance.
• Excellent communication and interpersonal skills.
• Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Rotates to other shifts and locations as needed
• Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location

• There is no supervisory responsibility in this position

• Education: Associates Degree in related field or equivalent experience
• Experience: One year of related experience including
  • Technical helpdesk experience preferred
  • Experience with PC, Network and Microsoft Technology
  • Experience with healthcare applications preferred
  • Knowledge of PC Hardware/Software engineering
  • Previous experience working for a Managed IT Services (MSP) preferred
• Computer Skills: Experience with the following computer applications is highly desired:
  • ConnectWise Manage or like professional services automation (PSA) tool
  • ConnectWise BrightGauge or like business intelligence (BI) tool
  • IT Glue or like knowledge base tool
  • n-Able N-Central or like remote management and monitoring (RMM) tool
  • Microsoft Products: Excel, PowerPoint, SharePoint, Word, Visio

• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

About the job Help Desk Specialist (Remote)

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.

Help Desk Specialist Responsibilities:

Responding to client support queries.

Providing support in person, over the phone, or via remote access.

Diagnosing issues with computer software, peripherals, and hardware.

Running software diagnostic tools and physically inspecting hardware systems.

Talking to clients through basic problem-solving processes.

Providing basic computer training.

Installing and upgrading hardware and software systems.

Writing training manuals.

Following up with clients.

Completing support tickets.

Help Desk Specialist Requirements:

Bachelors degree in computer science, information technology, or a similar field.

3+ years working as a help desk specialist.

Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.

Knowledge of computer software systems, including databases, office applications, and operating systems.

Excellent analytical and diagnostic skills.

Advanced knowledge of help desk software and remote-access systems.

High-level communication skills.

Ability to troubleshoot complex hardware and software issues.

Patience and understanding.