134 IT jobs in Chantilly

Job Title: Help Desk Analyst

Location: Virtual

Other Consideration: U.S. Citizen (Required)

The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations.

Duties and Responsibilities

• Strong troubleshooting and diagnostic skills

• Excellent verbal and written communication

• Ability to manage multiple requests with attention to detail

• Customer-service mindset with patience and professionalism

Success Factors

• Ability to think strategically and solve complex problems

• Excellent communication and collaboration skills

• Proactive, self-motivated, and results-oriented

• Adaptable to changing business needs and priorities

• Commitment to continuous learning and improvement

Qualifications

• High school diploma or equivalent required; IT-related certification or degree preferred

• 1-2 years of experience in a help desk or IT support role

• Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura 's employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura ( is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports on team productivity and maintaining a problem-solving attitude to ensure high-quality technical support and enhance client satisfaction.

Responsibilities

• Leading a technical support team
• Overseeing customer service operations
• Ensuring the timely resolution of technical issues
• Possessing a solid technical background and customer service experience
• Managing and supporting a team of help desk technicians
• Mentoring your team, providing training, and conducting performance evaluations
• Monitoring team performance and developing feedback reports for management
• Communicating with clients and providing in-person and phone support, if required

Qualifications

• Minimum of eight (8) years experience or equivalent combination of education and training that provides for the required knowledge, skills, and abilities.
• Bachelor of Science and ITIL Certification preferred.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer-service oriented with a problem-solving attitude.

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Title: Helpdesk Technician

Type: Full time, Exempt

Location: Reston VA

Reports To: Chief of Staff

Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.

Our Reston office is seeking to hire a Full-Time Helpdesk Technicianto add to the growing IT department. The technician will extend technical support to all internal IT projects, as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of laptops, and mobile phones by identifying issues and analyzing them through our proprietary ticketing system.

Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities:

• Serve as the first line of support for all IT service requests and incidents.
• Configure, deploy, and troubleshoot Windows PCs, laptops, and mobile devices, including iPads, Android, and iOS devices.
• Support Microsoft 365, SharePoint Online, OneDrive, Adobe Acrobat, and specialized construction software.
• Troubleshoot both networked and local printers.
• Provide remote and on-site support to the Reston main office and occasionally the Manassas yard.
• Communicate effectively with team members and end users in both oral and written formats.
• Maintain accurate documentation of troubleshooting steps, resolutions, and system configurations.
• Be available to work outside of regular business hours for unforeseen issues or emergency support needs.
• Update contact lists in EZ Text.
• Manage and track equipment inventory and hardware.
• Update company cell phone contacts through the CiraSync application.
• Handle the company's Verizon Wireless account, including activations, plan adjustments, troubleshooting, and device replacements.
• Coordinate with Dell representative for all equipment orders, warranty claims, and related support needs.
• Conduct new hire orientation for incoming employees, including IT setup, account provisioning, and basic system training.

Requirements:

• Minimum 2 years of experience in IT support, desktop support, working in a customer service setting, troubleshooting Windows PC and mobile device (iPhone and Android)
• Must have Valid Driver's License and travel off site as needed
• Strong written and oral communication skills
• At minimum High school diploma or equivalent, associate's degree in IT or similar field is preferred.
• Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask)
• Good communications skills for coordinating and executing various tasks as delegated by the various team members
• Computer literate and proficient with Windows and Microsoft Office programs
• CompTIA A+ or better is preferred

Physical Requirement

• May be required to lift, move, mount, or store equipment weighing up to 50 lbs., or equipment in piece mail
• Occasionally, may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
• Will be required to visit user's premises to resolve problems on their servers or desktop PCs.

Compensation:

• Competitive Salary + Yearly Bonus
• Paid Holidays and Vacation
• Health, Vision, and Dental Insurance plus additional voluntary plans
• 401K with company match
• Company phone, computer,

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.

Job Title: SR Help Desk Support Services Specialist (Queue Manager)

Location: Fort Belvoir, VA

Certifications: CompTIA Security+

Clearance: Active DoD Secret

Salary: $70k - $80k

Description:

The Fort Belvoir Community Hospital's Information Management/ Information Technology (IM/IT) Department is looking for a Help Desk Technician to assist 2,500+ customers when they experience any procedural or operating difficulty with the use of IT applications, products or services. The key to success in this position is to effectively, professionally, and respectfully represent other IM/IT staff members, teams, and their services to the FBCH (client) community.

Responsibilities:

Troubleshoot and solve common network issues using physical and logical diagnostic tools.

Troubleshoot and solve common Microsoft based platforms (Windows, Microsoft Office Suite, Etc.) and common hardware used throughout FBCH (Dell, Lenovo, and HP).

Work within and between diverse technical teams knowledgeably and capably to resolve large-scale issues.

Record required customer and problem information into the ServiceNow Trouble Ticketing System. Updates tickets with appropriate journal entries of activities

and closes tickets with resolution entered upon completion of the job.

Handle customer interactions with diplomacy and tact, gauging the customer's technical ability and communicating with them in appropriate technical or non-technical language to resolve the issue.

Support incident, problem, and request management processes leveraging ITIL service framework with best-business practices.

Work independently on special projects.

Tie in knowledge and past experiences in solving problems that arise on the job particularly those relating to Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features), Network, LAN, and VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues).

Participate in rotational On-Call service which provides after-hour support to high-priority tickets.

BEAT LLC Provides an Extensive Benefits Package Including:

Matching 401(k)

Medical, Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Education Assistance

Paid Holidays, Paid Time Off, and Sick Time Off

Help Desk Technician

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Provide first-line technical support for hardware, software, and network issues. Serve as the primary point of contact for CISA staff seeking IT assistance.

Key Responsibilities:

• Respond to help desk tickets

• Troubleshoot end-user issues

• Escalate complex problems to appropriate teams

Minimum Requirements:

• 1+ years of IT support experience

• Associate's or Bachelor's degree in IT-related field

• Familiarity with Windows/Mac systems and basic networking

• U.S. citizenship and ability to obtain DHS Suitability clearance

Help Desk Specialist

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, Virginia, Fort Belvoir

Position ID:J0525-1386

Employment Type: Full Time

U.S. - CGI Federal - Making a real impact

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Position Description:

Join our team as a Help Desk Specialist, where you'll provide essential troubleshooting support to our user community utilizing computer systems and networks. Your expertise in diagnosing problems and delivering effective solutions will be crucial in ensuring seamless operations and user satisfaction. With the opportunity to serve as a team leader in operations, you'll play a key role in guiding and enhancing our support services. Be part of a dynamic environment where your skills will make a significant impact on user experience and operational efficiency. This position is located in USA VA Fort Belvoir.

Your future duties and responsibilities:

-Provide advanced troubleshooting support to a user community employing computer systems and networks. Diagnose problems and provide applicable remedies.
-Perform routine user maintenance tasks, including the creation, deletion, and modification of users and lists.
-Troubleshoot advanced functional, technical, and integration issues with systems. Diagnose and respond to user connectivity issues such as browser incompatibility, network issues, and workstation settings.
-Complete configuration management tasks and recommend improvements to ITIL processes.
-Document customer help desk SOPs, support instructions for event/incident resolution, and provide FAQ solutions.
-Support production help desk tickets and ensure issues are mitigated or closed within 24 hours.
-May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk staff.

Required qualifications to be successful in this role:

-Clearance: Secret Clearance Required
-Must have 2+ years relevant experience in computer hardware and software systems. Strong understanding of how programs use computer hardware.
-Bachelor's degree in a related field (Computer Science, Information Technology, Engineering).
-Must have advanced troubleshooting skills and experience with computer systems and networks.
-Ability to diagnose and resolve complex technical issues.

Desired qualifications/non-essential skills required:
-One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
-One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,800.00 - $108,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

#CGIFederalJob
#ClearanceJobs
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Skills:

• Oracle

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

The Service Desk Analyst I serves as the first point of contact for our Company and our customers' day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support.

Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems.

Responsibilities:

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email messages, web inquiries, and or phone calls for customers seeking help
• Logs all request into the Government tracking system (Remedy)
• Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections
• Troubleshoots hardware and software problems, assists users with desktop applications and provides user training
• Utilizes support applications to track user requests from trouble ticket generation to resolution
• Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner
• Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur

Knowledge and skills:

• Strong customer service focus
• Excellent listening skills
• Working knowledge of basic hardware and software systems
• Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.
• Basic remote troubleshooting skills and the use of remote troubleshooting applications
• Detail oriented and well organized
• Ability to multitask
• Self-motivated
• Multilingual (Spanish, English) a plus

Education and work experience:

• High School Diploma or equivalent
• Certificate in Computer or IT related area of study or equivalent preferred
• One to two years industry experience, support center or helpdesk preferred
• MCSA (Microsoft Certified Systems Administrator) preferred
• A+ Certification preferred

Clearance Requirement: Must pass a DHS/CBP background Investigation

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a "verified" Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

Company website:

Company address: 9520 Berger Road Suite 212 Columbia MD 21046

Location : This position will be based at the customer site in Springfield, VA

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact or call .

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a "verified" Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website:

Company address: 9520 Berger Road Suite 212 Columbia MD 21046

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation.

Summary

** This opportunity requires an active Secret Clearance at minimum **

We are seeking a skilled and customer-focused Help Desk Specialist to provide responsive, high-quality technical support to end users supporting a DHS program in Washington, DC. This role involves responding to service requests via phone, in person, and online, and delivering effective resolutions for hardware, software, and network issues. The ideal candidate will demonstrate strong communication skills, technical expertise, and a commitment to excellent customer service. This role requires an on-site presence Monday - Friday.

Responsibilities

• Serve as the first point of contact for all IT-related support requests, including troubleshooting hardware, software, password, connectivity, and printer issues.
• Provide end-user support for standard desktop configurations, email, LAN/WAN connectivity, directories, and both commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) applications.
• Install, configure, and maintain personal computers, network hardware, software, and peripheral devices.
• Diagnose and resolve technical problems; escalate complex issues as necessary and recommend procedural improvements.
• Load and configure operating systems and common business applications (e.g., word processing, spreadsheet, and database tools).
• Utilize ticketing systems to track incidents and ensure timely resolution in accordance with SLAs.
• Assist with the creation and modification of Adobe Acrobat forms.
• Support deployment and management of Microsoft Teams across the user base.
• Maintain comprehensive knowledge of stand-alone and networked computing environments and related peripheral equipment.

Qualifications

• Education:
  • High School Diploma - required
  • Associate's or Bachelor's degree in a related field - preferred
• Clearance:
  • Active Secret Clearance - required
• Experience:
  • Minimum of 3 years of experience in a help desk or IT support role
• Technical Skills:
  • Proficiency with troubleshooting Windows OS, MS Office Suite, email clients, and basic network connectivity
  • Experience supporting both COTS and GOTS applications
  • Familiarity with building fillable forms in Adobe Acrobat
  • Knowledge of Microsoft Teams deployment and administration

Posted Min Pay Rate

USD $65,000.00/Yr.

Posted Max Pay Rate

USD $80,000.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.