34 IT jobs in Chantilly

Help Desk Manager

20080 Washington, District Of Columbia TekSynap

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). - Ensure compliance with contract specifications and Service Level Agreements (SLA). + Oversee and facilitate NGEN/NMCI transitions, including planning schedules, rollouts, and architecture requirements. + Implement unique technical requirements associated with NGEN/NMCI initiatives. - Coordinate and resolve NGEN/NMCI issues among CNIC HQ personnel and leadership. + Act as a liaison between various stakeholders, including Leidos, NCTAMS LANT, PEO Digital, and Enterprise Services. + Develop and disseminate training materials and information to all levels of the chain of command. + Regularly communicate through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. + Monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts. + Evaluate technical issues and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** + Active Secret security clearance + Active IAT II Certification + US Citizen + Minimum of ten (10) years of experience in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth knowledge of all aspects of the NGEN/NMCI program. + Familiarity with the hardware and software utilized within the NMCI framework. + Excellent verbal and written communication skills, with the ability to convey complex technical information to diverse audiences. + Strong interpersonal skills to effectively coordinate with various stakeholders and leadership. + Demonstrated ability to evaluate technical problems and provide actionable recommendations. + Strong analytical skills to monitor and address recurring technical issues. + Proven leadership abilities in managing teams and driving performance in a help desk environment. + Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to obtain and maintain any necessary security clearances. + Willingness to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany contractually mandated Federal COVID-19 requirements. More information can be found here . By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location:Naval District Washington, Washington, DC + Type of environment: Office + Noise level:Low + Work schedule: Schedule is 0730 - 1730 Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel:Contractor maybe required to travel within CONUS (<10%) **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Citizen Clearance requirement: Active Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-DC-Washington_ **ID** _ _ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_
View Now

Help Desk Specialist

20080 Washington, District Of Columbia Koniag Government Services

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.
**Essential Functions, Responsibilities & Duties may include but are not limited to:**
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
+ Provide Tier I and II technical support via phone, email, and in-person
+ Manage SCIF access control and security procedures
+ Process and track service requests using ITIL-based incident management
+ Support video teleconference setup and scheduling
+ Maintain hardware inventory and asset management
+ Assist with COMSEC material management and crypto operations
+ Install and configure workstation hardware and software
+ Document and track technical issues through resolution
+ Manage classified hoteling space
+ Monitor help desk metrics and generate performance reports
+ Maintain security logs and access records
+ Perform computer imaging and deployment
+ Support printer, copier, and telephone systems
**Education and Experience:**
**Required:**
+ Associate's degree (AS/AA) with 1 year of experienceOR
+ Minimum 3 years of related help desk experience
+ Active Top Secret clearance with ability to obtain SCI
**Required Skills and Competencies:**
+ Current CompTIA Security+ CE and/or CompTIA A+ certification
+ Experience with ITIL service desk processes
+ Knowledge of desktop hardware and software troubleshooting
+ Understanding of security procedures in classified environments
+ Strong customer service and communication skills
+ Experience with ticket management systems
+ Ability to maintain detailed documentation
+ Knowledge of basic networking concepts
+ Familiarity with video teleconference systems
+ Experience with inventory management
+ Ability to work core hours (7:00 AM - 5:00 PM)
+ Understanding of SCIF operations and security requirements
**Desired Skills and Competencies:**
+ Additional technical certifications
+ COMSEC experience
+ Prior government help desk experience
+ Experience with classified systems
+ Knowledge of CAC/PIV card systems
+ Familiarity with government IT processes
+ Previous SCIF security management experience
+ Asset management system experience
+ Bilingual capabilities
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**
View Now

Help Desk Specialist

22096 Reston, Virginia CACI International

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI is seeking a Help Desk Specialist to join our Luke Team! You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1, 2, and 3 level support. You will be the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this customer. You will invent your future and make a lasting impact at CACI!
**Responsibilities:**
- Perform a daily check of various IT services for the mission by completing a detailed checklist and relaying the status of all items on the checklist daily.
- Work to escalate and assist with resolution of issues discovered while performing the daily check.
- Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow.
- Intake Help Desk tickets and prioritize them per customer expectations and guidance.
- Support the IT Operations Manager by understanding appropriate and applicable Tier support levels.
- Escalate Tier 3 tickets by entering them in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.
- Support project reports by providing metrics, reports, and other information on a daily, weekly, and monthly basis.
- Provide hands-on support to a large number of office workstations to ensure they are secure and operational, and work to coordinate IT partner support when workstations indicate there are problems or are not operational.
- Support Data Transfer operations by maintaining data transfer equipment as well as intaking, addressing, and completing data transfer requests and transfer operations.
- Report security and or any operational anomalies to the IT Operations Manager, and work to support resolution.
- Advise IT Operations Manager of workforce or facility announcements that might impact IT Operations.
- Obtain and maintain operational support documents from the IT Operations manager, and post content to mission customer file systems.
Must remain on the client site during Luke Program core hours of .
**Qualifications**
**Required:**
- Demonstrated experience and problem-solving abilities.
- Ability to communicate effectively in a fast-paced environment and work with a sense of urgency and confidence with the user.
- Demonstrated experience with providing customer service for systems that reside in a secure environment.
- Bachelor's degree preferably in an IT related field and 5 years of related experience. In lieu of a bachelor's degree, add 2 additional years of experience if AA/AS, or 4 additional years of experience with HS diploma.
- Experience creating or updating and formatting How To / standard operating procedure documentation in Microsoft Word.
- Experience using Confluence and SharePoint.
- Active TS/SCI with Polygraph clearance is required.
**Desired:**
- Ability to demonstrate on the job learning.
- Ability to come up to speed quickly on customer needs and initiatives.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$70,800 - $148,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
View Now

Help Desk Technician

22040 Falls Church, Virginia NuAxis Innovations

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Help Desk Technician**
Location **Falls Church, VA**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
#NAI #DICE
View Now

Help Desk & Logistics Specialist

22151 Springfield, Virginia SAIC

Posted today

Job Viewed

Tap Again To Close

Job Description

**Description**
This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The Help Desk Specialist is responsible for providing information and communication technology (ICT) equipment (i.e. digital, radio, telephone, and Wi-Fi) problem remediation support to Overseas Posts. This may include, warranty and out-of-warranty services, working with manufacturers or vendors to remedy reported equipment problems. This position is located in a warehouse which includes physically moving equipment.
**DESCRIPTION OF DUTIES:**
+ Responds to and diagnoses problems through email or discussion with users.
+ Provides responsive remediation support to post end users on a variety of issue.
+ Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
+ Identifies, researches, and resolves technical problems.
+ Responds to telephone calls, email and personnel requests for technical support.
+ Documents, tracks, and monitors the problem to ensure a timely resolution using DOS REMEDY application.
+ Provides second-tier support to end users for ICT applications or hardware.
+ Simulates or recreates user problems to resolve operating difficulties.
+ Provide recommendations systems modifications to reduce user problems.
**Qualifications**
**Minimum Required Education/Experience:**
+ High School/GED with five (5) years of experience, or IT related certifications with two (2) years of experience.
+ Ability to follow policies and procedures.
+ Knowledge of help desk ticketing systems.
+ Ability to track and manage equipment through the repair process.
+ Knowledge of troubleshooting networking and telecommunication equipment.
+ Prior experience dealing with and contacting equipment vendors for repair.
+ Ability to multi task in a high paced environment.
+ Demonstrates strong work and professional ethics.
+ Ability to physically move radio equipment between the post and the onsite technicians.
**Required Clearance:**
+ US Citizenship.
+ Active secret clearance with the ability to obtain a top secret clearance.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
View Now

Help Desk Analyst I

22102 McLean, Virginia Robert Half

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Description We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.
Responsibilities:
- Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.
- Manage and resolve service desk tickets, ensuring timely and accurate solutions.
- Administer Active Directory accounts, including setup, maintenance, and troubleshooting.
- Perform fundamental troubleshooting for database systems and related software.
- Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.
- Monitor and maintain system performance to proactively identify and address potential issues.
- Collaborate with team members to ensure seamless support across multiple clients.
- Document resolutions and maintain records of technical incidents for future reference.
- Stay updated on emerging technologies and tools to improve support services.
- Utilize remote tools effectively to diagnose and resolve user issues. Requirements - At least 2 years of experience in a help desk or technical support role.
- Proficiency in Active Directory management and troubleshooting.
- Solid understanding of Microsoft Windows 10 and Office suite.
- Ability to troubleshoot basic technical issues, including database-related problems.
- Experience handling service desk tickets with attention to detail.
- Strong communication skills to interact effectively with clients and team members.
- Ability to work independently in an overnight, remote setting.
- Familiarity with remote support tools and techniques. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now

Help Desk Analyst I

22102 McLean, Virginia Robert Half

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Description We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.
Responsibilities:
- Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.
- Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.
- Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.
- Support database administration tasks, ensuring data integrity and accessibility.
- Maintain a strong understanding of Windows environments to address client needs effectively.
- Collaborate with team members to provide seamless support across multiple client accounts.
- Monitor and prioritize incoming support requests to meet service level agreements.
- Conduct follow-ups with users to ensure satisfaction with resolved issues.
- Document recurring technical problems and suggest improvements to reduce future incidents.
- Stay updated on new technologies and tools to enhance support capabilities. Requirements - Minimum of 2 years of experience in a help desk or technical support role.
- Proficiency in Active Directory and Microsoft Windows 10.
- Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues.
- Familiarity with service desk ticketing systems and best practices for incident management.
- Knowledge of database administration principles and processes.
- Demonstrated expertise in Microsoft Office Suite applications.
- Excellent communication and customer service skills to interact effectively with clients.
- Ability to work independently in an overnight fully remote position. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
Be The First To Know

About the latest It Jobs in Chantilly !

Senior Help Desk Engineer

20080 Washington, District Of Columbia Eliassen Group

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Senior Help Desk Engineer**
**Washington, DC**
**Type:** Contract-to-Hire
**Category:** Support
**Industry:** Government
**Reference ID:** JN -
**Date Posted:** 09/10/2025
**Shortcut:** Description
+ Recommended Jobs
**Description:**
Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.
Location: Local to Washington DC
Pay Rate: $25 - $8 an hour
_This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._
**Responsibilities:**
**Responsibilities:**
+ Provide Tier 2 deskside end-user support, including imaging, deployment, and asset management.
+ Troubleshoot complex and advanced end-user issues with hardware and software.
+ Perform Install, Move, Add, Change (IMAC) procedures and lifecycle refresh activities.
+ Update the status of queued service requests in the IT service management system.
+ Collaborate with engineers from multiple teams to troubleshoot and resolve issues.
+ Customize desktop images or create new images from scratch.
+ Set up and support conference room and Video Teleconferencing (VTC) systems.
**Experience Requirements:**
**Job Requirements:**
+ Proficiency in deploying customer hardware and software.
+ Experience in customization and creation of desktop images.
+ Strong problem resolution skills for IT support to end users.
+ Expertise in troubleshooting Microsoft Windows.
+ Ability to install and configure new machines in a Windows environment.
+ Experience with Office 365, VPN, Active Directory, and Thin Client.
+ Familiarity with remote tool support.
+ Experience with HDI Desktop Tech.
+ Excellent communication, teamwork, and problem-solving skills.
+ Strong customer service orientation.
+ Good organization and scheduling abilities.
+ Ability to multitask effectively.
**Education Requirements:**
**Education Requirements:**
+ A degree is required; however, a High School Diploma may be substituted with 6 additional years of related experience.
+ HDI Technical Support Professional certification required within six (6) months of employment.
+ Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check!_
View Now

Help Desk Lead - Senior

22212 Arlington, Virginia CGI Technologies and Solutions, Inc.

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Help Desk Lead - Senior**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for a Helpdesk Lead within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This role involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact for complex issues, manages ticket workflows, and contributes to the overall success of the help desk team and the organization.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in Arlington, VA.
**Your future duties and responsibilities:**
- Team Leadership:
o Oversee the daily activities of the help desk team, providing guidance, support, and direction.
o Set schedules, manage workloads, and ensure adequate coverage for service delivery.
o Mentor and train junior staff members, fostering their technical and professional development.
o Evaluate individual and team performance, identifying areas for improvement.
o Foster a positive and collaborative team environment.
- Technical Support:
o Troubleshoot and resolve complex technical issues, acting as a point of escalation.
o Develop and implement effective troubleshooting strategies and best practices.
o Ensure accurate and timely documentation of issues and resolutions.
o Collaborate with other IT teams to resolve complex problems.
- Process Management:
o Develop, refine, and implement help desk policies, procedures, and workflows.
o Monitor and analyze help desk performance metrics, identifying areas for improvement.
o Manage ticket assignments, escalations, and resolution processes.
o Maintain and update onboarding documentation and processes for new hires.
- Communication and Collaboration:
o Communicate effectively with team members, users, and other IT teams.
o Provide clear and concise technical explanations to non-technical users.
o Collaborate with other teams to implement solutions and improvements.
- Other:
o Ensure compliance with service level agreements (SLAs).
o Evaluate and recommend new tools and technologies to improve support services.
o Manage vendor relationships for software and hardware support.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 5 to 8 years of experience
- Security Clearance: Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
- Strong Communication and Collaboration Skills: Ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving and Analytical Skills: Ability to identify and resolve complex security issues.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ Help Desk/IT Services
+ Information Management
+ Leadership
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
View Now

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All IT Jobs View All Jobs in Chantilly